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Well I'm one of those people, id personally like this to change because its like slap in face to people with families and hell ive been customer for 4 years.
Check it out and sign it if you agree.
petition
http://www.petitiononline.com/nexusone/
Engadet
http://www.engadget.com/2010/01/06/subsidized-nexus-one-pricing-not-available-to-existing-t-mobile/
Google Forum complaints
http://www.google.ru/support/forum/...a8&hl=en&fid=3c0fd3870ec370a800047c7f82ebdf02
Google's Stock droped 2.5% at release
http://www.google.com/finance?client=ob&q=NASDAQ:GOOG
Have you, by chance, checked out the new plans yet? They're pretty good, and I moved away from our MyFaves plan to an unlimited everything plan for two lines.
As for the upgrade pricing, I think the problem lies in the complexities of the family plans themselves and Google being able to interact with them. This is more like getting a phone online from Amazon than anything else, where it becomes quite difficult specifying all the options that you want. I'm getting the impression that with the simplified plans from T-Mobile, you'll see more "deals" like this in the future, and hopefully the multi-line/family plans won't be so complicated for a 3rd party like Google to pick up and interact with using a short lead time.
I am thinking I will use my upgrade for something like the BB9700 and sell it on ebay to subsidize this phone. I know it's not the preferred option, but I'm not leaving my family plan anytime soon. I might as well use the subsidy.
To complicated? Comon now you cant tell me a company with xxx$ stock price per share cant make a site capable of efficiently checking plans that are more complex then 500min plans for t mobile.
all i can say is wow
i mean ive been a T-Mobile customer for 8 or 9 years and I have a family plan. What up tmo? this is Bull**** for you most loyal customers, if it wasnt for us you wouldnt even be 3rd or 4th in the US. Wouldnt you beyond everyone else think of us first? I dont know if its just me but that just makes sence
shata said:
To complicated? Comon now you cant tell me a company with xxx$ stock price per share cant make a site capable of efficiently checking plans that are more complex then 500min plans for t mobile.
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Click to collapse
Add my name to this petition. Also, I'm not buying the argument that it's too "complicated" to offer more than one plan and family plans. If I go to Wirefly or Amazon, or any in store 3rd party retailers, I can sign up for family plans, or upgrade existing eligible contract lines that are already on family plans. Every other example of a subsidized phone sold in the US works on a family plan. Why is it too complicated for Google?
what gets to me is im loyal tmobile customer, i tell people to get them even if sometimes there not most reliable network. Also ive owned first android phone g1, now how have mytouch both at release and now i wanted to get nexus one and i cant because i have corporate discount (military) and family plan its just unbelievable to me u know.
I just talked to tmobile again and told them i may cancel my lines with them because really what do i need tmobile now for? honestly... I was told by representative that There is not solid news yet but he thinks google will adjust things over next while to make this a little more friendly.
Also added another google support link where everyone is posting. Its in my first post edited.
Google is selling and subsidizing the phone. The stipulations on how you can get a discount seems to be theirs as well, and not TMo's. If you don't like the terms, you can always pay full price and keep using whatever plan you want. At least if you activate a new line with the Nexus, TMo will still let you upgrade your plan if you want more minutes.
Since when does anybody sell anything for what people think they're entitled to pay? I don't want to get ripped off on a Mac, so you know what? They should charge what I'm willing to pay or I won't buy one. Maybe I'll start a petition. . .
Yeah your right, But the subsidizing is ripoff to tmobiles customers... OK New customers here have ****ty plan and nice new phone, while people that have been there multiple years have corporate discount and family plan are screwed. T-mobile doesnt take responsiblity for this and blames google, But really.. Both companies are benefiting from this Tmobile is getting more customers from differenet network carriers and Google is ripping off all the current customers for 530$.
Say what you will but thats how it is, very few people that are existing customers can even get any type of discount.
Understand Google's Business Model...
Google, has you sign a contract for them, and t-mobile for the subsidy. Google does not forbid users to change the t-mobile plan (nor does tmobile), after purchase of the phone so this petition is simply an act of idiocy. Simply put, buy the phone subsidized for $180, with the plan google has set up (79.99,web+text), then call a tmobile rep and ask them to merge the line with your current family plan, and cancel the current google plan, this works 100%, you will not have to pay ETF or pay Google $350, because you are only altering the plan terms, not the contract agreement. If you desire more min or want to cancel texting, call rep and ask them to bump you to an unlimited min/1000 min plan, without texting. You will get a subsidy and your desired plan. If you think that I am lying call a tmobile rep, they will tell you to do the same thing. Many people are complaining about this because they dont understand Google's business model, they obviously realized that a preset-500min plan would not eagerly sell, so people would buy unsubsidized, but at the same time they do not put in their terms of service that you cannot manipulate plan terms with tmobile, so basically for those of you who are a little more informed, this is in no way a limitation but more of an illusion of one.
T-Mobile is not selling the phone. T-Mobile is just offering the service. You can do the above EASILY with an individual plan. It's just sad that T-Mobile has to get blamed for everyone elses screw ups. The Sidekick disaster was mostly blamed on T-Mobile and they had nothing to do with it. Just sad.
roteplex said:
Google, has you sign a contract for them, and t-mobile for the subsidy. Google does not forbid users to change the t-mobile plan (nor does tmobile), after purchase of the phone so this petition is simply an act of idiocy. Simply put, buy the phone subsidized for $180, with the plan google has set up (79.99,web+text), then call a tmobile rep and ask them to merge the line with your current family plan, and cancel the current google plan, this works 100%, you will not have to pay ETF or pay Google $350, because you are only altering the plan terms, not the contract agreement. If you desire more min or want to cancel texting, call rep and ask them to bump you to an unlimited min/1000 min plan, without texting. You will get a subsidy and your desired plan. If you think that I am lying call a tmobile rep, they will tell you to do the same thing. Many people are complaining about this because they dont understand Google's business model, they obviously realized that a preset-500min plan would not eagerly sell, so people would buy unsubsidized, but at the same time they do not put in their terms of service that you cannot manipulate plan terms with tmobile, so basically for those of you who are a little more informed, this is in no way a limitation but more of an illusion of one.
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Click to collapse
Are you 100% sure you can merge there Plan with new activation to a old family plan, Like merging accounts?
Yes merging 2 lines into one family plan has been possible for ages, but most people just don't know of it. If you have and old family plan, with lets say 3 people(you being one of them), you buy the nexus one phone subsidized, and transfer your number, (auto-canceling your line in the family account), your family account now has 2 lines, or if you dont transfer, then simply manually terminate one line. (note if you are still in contract with tmobile on your old plan you will have to pay ETF for line cancellation.) You now have one family plan, with 2 lines and your Nexus One phone with its own line. Call Tmobile and ask them to add the Nexus One line under your old family plan and presto, you have your old family plan back, with a brand new spanking Nexus One. Again if you don't believe this, call tmobile and have them walk-you-through it.
Note once more that Google could have easily stopped this, but they didn't. So, to conclude, there are no limitations as far as plans with Nexus One (other than the data plan, standard for smartphones), anything else are mere delusions and the petitions going around are for morons, end of story. For all who complain about upgrade pricing, there were never any good prices for upgrades. ie never upgrade but start new accounts and cancel your old ones, and wait till your contract is over for a new phone, you will not regret it. You don't have to be a new customer, but you just need a new account to get the full subsidy.
I love Google and I always have. I expected nothing less from them, they are merely trying to uproot carrier dependency in America. In EU, vast numbers of people would pay $500 for a phone like the Nexus One because they know they can get a cheap ass pay-as-you go plans. And many still decide to get contracts because carriers offer real-world subsidies, phones like the TG01, can be bought through orange on a 45 dollar, 900 min, unlimited text and internet plan for FREE, check it now on orange uk. In America, you have to pay 200, for the droid, and at the same time pay $30 just for data not including expensive per min plans. The big 4 continue a monopoly in America by leading people to think that they still have large numbers of maintenance fees for their equipment, but in reality they make nearly 85% profit from hefty charges, and still want you to pay for texting when it should really be for free, because it is for them. The American cell market is in the ****, really.
It wont auto cancel the other line, through the google site. It says my family plan does not qualify.
And i cant buy nexus one on different account cause i think google checks tmobile with social numbers.
Also on engadet now added link to first post.
I am curious to get a confirmation that this method works...
I just paid for the unsub N1 because I am on a family plan. However I would have no problem sending it back and from what I understand:
1. get my line off the family plan
2. order the unsub phone with new contract
3. call tmo and have them put me back on the family plan
4. new contract for sub phone disappears and everything is back to normal and i just got a sub phone with NO change from what i had before
essentially this is a workaround to get the subsidized phone?
yes that is how this workaround can be put to use, note only your line on your old family line will have a contract agreement, and a data plan is still required so if you didnt have one before, add $30 to your plan. You can verify the method with tmobile.
well that adds a bit of flavor to my situation of having paid for an unsubsidized phone already...
shata said:
Well I'm one of those people, id personally like this to change because its like slap in face to people with families and hell ive been customer for 4 years.
Check it out and sign it if you agree.
petition
http://www.petitiononline.com/nexusone/
Engadet
http://www.engadget.com/2010/01/06/subsidized-nexus-one-pricing-not-available-to-existing-t-mobile/
Google Forum complaints
http://www.google.ru/support/forum/...a8&hl=en&fid=3c0fd3870ec370a800047c7f82ebdf02
Google's Stock droped 2.5% at release
http://www.google.com/finance?client=ob&q=NASDAQ:GOOG
Click to expand...
Click to collapse
Thanks for posting. Read & signed the petition.
This isn't T-Mobile's fault and the petition was worded towards TMO like they control Google's sales page. My comment in my signature was for TMO to pressure Google to change it's subsidized eligibility process to include customers in good standing for 22+ months (the standard upgrade eligibility period). Shouldn't matter if you're on a family plan or not. That's bull****.
I wanted to get this phone for myself and my wife, but it looks like that will have to wait for who knows how long now.
Sad -- this could have finally shut the iPhone crowd up.
I asked this in my other thread 3 times, but did not get an answer:
Which department has more authority at tmobile; Retentions or Customer Loyalty? or are they the same?
Thanks
My guess is no one knows. Maybe you would have better luck on the Tmob forums?
Keep asking.
We won't answer till you get to a certain threshold of times asked.
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
retentions definately lol because they try to keep you with the company by giving you incentives and any deal they can throw at you
kaintfm said:
How did you manage to smash your phones up so regularly? You busting up the screens, or bricking them due to root shenanigans?
Click to expand...
Click to collapse
no. first one had for about 8 months and the volume down button randomly stopped working.
This second one has now started to randomly reboot; even when on stock.
both of my Vibrants i have kept in perfect condition without a scratch or drop on them. they have actually both looked 100% new when sending them back...
Im just sad that tmobile is not the same company they were a year ago. After speaking with them several times in the past few days, and all the ads and new plans with data caps, I see VERY LITTLE diff between tmobile now vs the other big companies. maybe a little cheaper plans. but the customer service and customer loyalty that I think we all loved is pretty much gone and the closer the merger is to going through and then once through, it will only get worse.
Im just ranting here because most of us that have vibrants have tmobile and this is the forum i am on most of the time.
kboater said:
After speaking to customer loyalty/retentions 2 times in the past 3 days, I think they are really going down in customer service and they will be ATT in no time.
ive had 2 lines with them for over 5 years and never a day late in payments. currently im not under a contract with either line. Until recently, whether under contract or not, they have been able to change your rate plan up or down. now that they have gotten rid of their non contract plans, they said they can not change your plan/minutes without signing a new 2 year agreement. They have a plan with a few less minutes then mine at a cheaper price, but wont change me to it without signing a new 2 yr agreement.
second, Im on my 3rd vibrant, (all under warrenty), and with even another defective phone they wont even consider giving me a different phone; they are sending me a another vibrant.
third, even doing a warrenty exchange, for a defective phone, they want me to pay a $20 warrenty exchange fee, for a defective phone replacement that is under warrenty. At least I got this fee waived as a one time courtesy. but the point is that they are now "nickel and dimeing" customers just like the other companies.
fourth, if I do sign a new 2 year contract, they wont grandfather my myfaves like they used to.
fifth, they had web new specials on free Sensations for new customers. but they said that is not available over the phone.
Bascially my rant is about what made tmobile different from the other 3 companies: There customer service where they would go the extra mile to work with their long time customers. whether that was a rate plan change, different phone after multiple defective units..ect. And the other thing that set them apart was prices and that they did not "nickel and dime" the customers. It seems like this has changed too.
Basically I think tmobile is all about locking customers into contracts before the ATT merger and now they are more like ATT. I feel like their competive advantages, that we all love that made tmobile different (customer service, and prices) are over. Yes you may be on a great plan now, but going forward, they have changed. It makes me sad bc I think the tmobile we all loved is over; with or without the merger.
My rant is over. Thanks for reading. And no, im not trolling. I have a vibrant and love it and used to love tmobile. just frustrated and wanted to vent here in the general section
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Click to collapse
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
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Click to collapse
I'm gonna have to agree with you on some things but he's got some valid points.
After 3 replacement phones, you are allowed to change your phone to a different phone. I know this for a solid fact because I am on my 3rd vibrant replacement (first one screen just died on the first day, second one blew a speaker) and I asked several employees over the phone I spoke to, and they were very clear that if my phone broke one more time I could get a different phone since obviously there was really nothing I could have done to cause those defects. If it was more expensive i'd obviously have to pay some kind of difference though, which is understandable but annoying seeing as that you've already gone through so many phones. (The BEST customer service would do this for free since the customer was inconvenienced so many times, which is supposedly what T-Mo is according to J.D. I believe a few years in a row?)
Also, i've noticed their customer service drop recently as well. They aren't as willing to make changes... I accidently ordered some bullshi* that was included on the vibrant when I first got it, and of course it tacked on 15 bucks a month to my bill. Had it running for 2 months before I caught it, and when I called it I asked if they could wave anything, even a month... nope nothing... Thats some ****... and i've got 4 phones with them and paying $230 a month... and been with them since 2002. So 9 years? And wouldn't wave 30 bucks.... So go figure that one for yourself.
The problem is corporate will be corporate and thats why businesses today are such flop shi* piles. Businesses now hire by how much your resume gleams, not by how good you actually are in the field... and i've noticed so many morons working in such high paying jobs all because they fiddled in school (which didn't make them any smarter I might add you) and got some job being a high paid idiot making mistakes their entire life.... the exact opposite of their resume usually.
What i'm trying to say is that T-Mobile is like any corporate company. They used to be different, but they are just following the same footpath and making the same mistakes every other company makes...
It would be great to see a company like Google swallow up T-Mobile. They have the funds necessary to create a cell network literally out of this world, and the technology to introduce exclusive phones into the lineup sort of like an IPhone deal that ATT used to have. Or they could just put phones on their service a few months before anyone else got them for a head banger.
Really it kind of googles my mind why google never considered purchasing a company like T-Mobile in the first place. They do literally everything, they have Android which went from bull**** to the biggest player and hugest threat to apple since World War 2 and Hitler invading Poland overnight.
Googles huge establishment in literally everything makes them able to offer low plan rates as well. Google could afford to initially take a loss. Hell the last report I could find on a quick "GOOGLE" search of the company value was in 2009 they were valued at $220 Billion dollars.
Just to give you an idea, I pulled up Verizon and they are at $96 Billion... And they have the "Largest" network according to that stupid nerdy guy in the commercials, and his gooney followers who have no lives except to "Hear Him Now".
Ok i'm done ranting, and Verizon sucks the Ball Cheese droppings off my testicles!
pepperbreath said:
I was a former T-Mo employee so I don't really "speak" for the company but just wanted to address a few things.
1. This is probably the only surprising thing. They've always allowed you to make changes to your plan without resigning. I was able to do this just last month so unless this is a brand new policy, I do find this surprising. I'm more inclined to believe this was a specific case, rather than a broad policy change affecting everyone. I'll see in the next few days when I need to make a change again to my plan.
2. This has always been policy mainly because people get "buyer's remorse" about the phones they buy, not that they're defective or broken. It happens ALOT and if T-Mobile processed every one of these requests, they'd have been out of business years ago. No one does this.
3. Again, this is always been policy and the "warranty exchange fee" is to cover shipping and handling. Same thing as a "restocking fee" that most retail companies have.
4. Once again, this has been policy for AGES and hasn't changed at all. They will not grandfather options with a change in contract/plan. Makes sense, too, from a business standpoint. No company in their right mind would allow people to grandfather $2 internet plans from the late 90's along with a contract plan that'll give them a heavily subsidized, loss leader, android phone that would normally cost $400+. Hell, that's not even fair to other customers.
5. I'm not sure what the complaint is here. Because "web special" pricing isn't available over the phone? The reason why phones are discounted over the web is because it's cheaper to process the order that way, simple as that. Would it be better if they overcharged web orders to make it more uniform with phone or store pricing?
Eh....I know you're ranting but these are things that aren't new at all and has nothing to do with AT&T. If you were able to do any of those things you're complaining about, that has more to do with T-Mobile breaking policy to make you happy than any policy change because of AT&T.
Click to expand...
Click to collapse
1. they did tell me it was a new policy. as i was able to do it in the past. now twice they said they have had policy changes. so yes, its a new change and they said part of it is because they do not have any more "no contract" plans. The only options they gave me over and over again was to sign a new contract
2. well its not buyers remorse when you have had a phone for 1 year. i understand what you are saying though. but what i am saying is that tmobile used to look and see how loyal of a customer you have been and make exceptions
3. they told me this $20 warrenty exchange fee is new
4. i know you said this has been policy for AGES, but they have done it for me twice in the past, so either they went around the policy for me, and never told me....or
5. again, case-by-case basis. its basic business. I know a little about business too. (undergrad in business, masters in business, worked in customer service management, now back in school again) not that any of those degrees matter, but im saying knowing about customer service and business; you look at your really good customers and you do what you can to retain them as customers.
maybe these "changes" have nothing to do with att, but my point is that tmobile (as we knew it) has changed. Hell, even the retentions rep yesterday told me they have gone many big changes and policy changes in the past few months.
All im saying is that tmobile used to look at their loyal customers and do what was necessary to keep them. Im saying that they are not doing (at least nearly as much) anymore and this makes them much more like any other cell phone company.
Hello i need help to figure it out what is best for my bf he has to renew contract soon with telus but was thinking on change to rogers, is it more reliable? roger's users. Im just impressed that being in CANADA you have ripping off companies rogers, telus, and bell 3 bigs, with those prices and limits, pay for income calls too? , no way. Anyways i was checking for that deal in rogers with the acer liquid but doesnt convince me and worst knowing it wont get an official 2.3 OS upgrade i mean i have an LG GT540 and we got ICS lol with bugs but we have it, devs work it on it, they all rock!. So what are your suggestions to a good deal plan with data and decent minutes and texts for less than 40 bucks with an android smartphone is that possible, tho minutes ill complement with a freephoneline sip config and texts i can complement with google voice . He needs to keep his number that has for over 10 years.
Veronica
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Thread moved to networking. Would advise you to read forum rules and post in correct section.
Failure to comply with forum rules will result in an infraction and/or ban depending on severity of rule break.
I'm with rogers too and the service is rather good, and you can keep the old number through a transfer which im pretty sure is free.
In terms of devices, since it's a 40 dollar plan, the only phones you can get for $0 would be mid-end phones. If he wants a highend phone (evo 3D, sony ericsson Xperia arc, etc), then you would have to get the 50 dollar plan that must data. Any plan cheaper than 50 dollars a month, you would end up paying money for it. You could wait for a sale if you want to go for the 50 plan for high end devices or get the cheaper plan with a mid-ranged phone. I wanted a high end phone and such but I had to get the data plan, which was not going to happen, if I was to still get a high end phone, it would have costed me 400 or more dollars just to get it with a cheaper plan.
So basically the 50 dollar plan is basically worth it for getting high end phones.
The phone is got as the midrange phone was the Sony Erricsson Xperia Mini Pro SK17a, it's really good and you can maybe get it for $0 on sale.
look into WIND. amazing prices. unlimited options galore. great data speeds. very cheap. if you're within their coverage zone, i'd say don't waste your time and money on telus, bell, or rogers.
Thnk you for the replies i was looking into wind too but i see many people complaining for the high bills they had to pay for not be in their zone also of the bed support, he is in british columbia, is the signal good in there?
ps: i like the evo 3d from rogers and the desire HD from telus but im not sure if he can get it without the 2 plan minimun ugh
Veronica
I was thinking about it and its one of 2 things imo. I think they are using the extra bucks for the future LTE expansion, building towers and whatnot. But most likely they are a bunch of grubby pricks that want to nickel and dime us
Sent from my HTC Sensation using XDA
I've read through a lot of the huge thread, and a lot of people were saying that t-mobile tends to offer the new, hip device for an outrageous cost for the first few weeks.
If you are a current customer you might have luck calling customer service and passively threatening to switch carriers. Many people here have had luck getting $200 off the phone and a few other perks. The last 10 pages of so of the big thread are full of those stories.
I bought the phone outright. The value plan I'm on is sweet- I'm saving $450 over 2 years.
Lets hope for the first and realize this phone is actually a phone that I might keep for the 2 years for a 1st haha. There is no real reason I don't think except the fact that T-Mobile has the cheaper of the plans when it comes to the competing 3, so the 80$ more that I have to spend to get the phone compared to the 25-50$ a month I save (comparing to my friends who have Verizon and At&t I'm okay with the difference... But still wish it wasn't the case.
I'm rocking the Motorola Cliq. This phone is going to seem so amazingly quick. If I can get 2 1/2 years out of a pos phone like the Cliq I can get 2 years out of this sexy phone.
I'm just happy that I am still out of contract.
mhuckins said:
I'm rocking the Motorola Cliq. This phone is going to seem so amazingly quick. If I can get 2 1/2 years out of a pos phone like the Cliq I can get 2 years out of this sexy phone.
I'm just happy that I am still out of contract.
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GOOOooo should've went to the G1 haha.
mt3g said:
GOOOooo should've went to the G1 haha.
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I almost did! I didn't want to move away from the qwerty keyboard. I've spent so much time on the computer in the last year I couldn't justify another partial upgrade. I was so close to buying an iPhone (they get upgrades, my cliq is like 1.8 or some lousy shiat) and then the SGSIII came along. I haven't slept in weeks. It's like the raspberry pi all over again.
MacTheRipperr said:
I was thinking about it and its one of 2 things imo. I think they are using the extra bucks for the future LTE expansion, building towers and whatnot. But most likely they are a bunch of grubby pricks that want to nickel and dime us
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Spit-balling...
T-Mobile's Value plan is supposed to encourage customer's to avoid the recent spate of aggressive phone upgrades, and they are realizing that smartphone users are unaffected by the economic argument as the situation stands.
The phones actually are more expensive than we tend to think, and even "no-commitment" pricing has been subsidized.
The worldwide currency shifts have affected the cost of phones, and most carriers have been reluctant to reflect reality in a highly competitive market.
High demand and low supply resulted in either a money-grab or an attempt to prevent people from buying up the limited supply and selling on eBay (the latter being, admittedly, unlikely given the nature of the mobile market).
Executives have started to notice that the "free phone" weekends have been eating into profits and T-Mobile is attempting to capitalize on eager buyers that clearly aren't willing to wait until the inevitable deal comes along.
The unusual modem and/or overall lower volume of T-Mobile's sales meant that they weren't able to negotiate a deal as aggressive as the larger players.
T-Mobile has an interest in seeing HTC succeed and are attempting to subtly curb the Goliath that is Samsung in an attempt to keep their leverage going.
Pricing is not related to anything other than an attempt to place devices into tiers (with the S2 at $550, the One S at $600, and the S3 as the perceived-best phone), and they didn't expect a backlash against the better phones costing more money.
T-Mobile is attempting to expand its image as the "value" service by leaving room for negotiation so that bargain-conscious customers talk them up.
Don't take any of the above too seriously. It is kind of late, I haven't put much thought into it, and I've had a lot to drink.
In any case, relative value is relative value. I don't care that Redbox is losing money renting to me for $0.70, it makes me unwilling to pay for Blockbuster Express at $3. I don't care that an album costs $7 at my preferred service of Amazon MP3, I am unwilling to buy because Google Music has it $4. At the end of the day, the (vocal) minority of us that hang it forums like this will sweat the price difference because we spend all of our time comparing like items.
It isn't even remotely fair to T-Mobile (or whomever), but it is human.
Voltage Spike said:
Spit-balling...
T-Mobile's Value plan is supposed to encourage customer's to avoid the recent spate of aggressive phone upgrades, and they are realizing that smartphone users are unaffected by the economic argument as the situation stands.
The phones actually are more expensive than we tend to think, and even "no-commitment" pricing has been subsidized.
The worldwide currency shifts have affected the cost of phones, and most carriers have been reluctant to reflect reality in a highly competitive market.
High demand and low supply resulted in either a money-grab or an attempt to prevent people from buying up the limited supply and selling on eBay (the latter being, admittedly, unlikely given the nature of the mobile market).
Executives have started to notice that the "free phone" weekends have been eating into profits and T-Mobile is attempting to capitalize on eager buyers that clearly aren't willing to wait until the inevitable deal comes along.
The unusual modem and/or overall lower volume of T-Mobile's sales meant that they weren't able to negotiate a deal as aggressive as the larger players.
T-Mobile has an interest in seeing HTC succeed and are attempting to subtly curb the Goliath that is Samsung in an attempt to keep their leverage going.
Pricing is not related to anything other than an attempt to place devices into tiers (with the S2 at $550, the One S at $600, and the S3 as the perceived-best phone), and they didn't expect a backlash against the better phones costing more money.
T-Mobile is attempting to expand its image as the "value" service by leaving room for negotiation so that bargain-conscious customers talk them up.
Don't take any of the above too seriously. It is kind of late, I haven't put much thought into it, and I've had a lot to drink.
In any case, relative value is relative value. I don't care that Redbox is losing money renting to me for $0.70, it makes me unwilling to pay for Blockbuster Express at $3. I don't care that an album costs $7 at my preferred service of Amazon MP3, I am unwilling to buy because Google Music has it $4. At the end of the day, the (vocal) minority of us that hang it forums like this will sweat the price difference because we spend all of our time comparing like items.
It isn't even remotely fair to T-Mobile (or whomever), but it is human.
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I wish I could write so eloquently when drunk. What's your fark handle?
It's sort of amazing to see people complaining about the "high" price without factoring in the total price of the contract or looking at the ETF. Worrisome.
Last year the GS2 and Amaze 4G were priced in the mid $200s so this seems pretty normal for T-mobile. T-mobile has also mused about contract pricing and how it is affecting their competitiveness and bottomline. Since the phone is untouched mostly there were probably other concessions that T-mobile wanted with Samsung on pricing. Then of course this phone is even more feature packed than the last, and you can't remove components once you place it in your previous flagship model (the GS2) so they are getting more and more expensive.
I don't think ETF factors much, unless you are some crazy person who likes to break contracts all the time and can't wait out the 2 years. T-mobile contract prices are lower, sure, but not by much.
Why doesn't anyone incorporate how much the plans cost prior to complaining about the cost of the phone?
I remember reading somewhere that stated studies show customers are more prone to sign with a carrier based on the price of the phone instead of the rate plan.
Let's wise up, fellas. Don't be a poor consumer.
tmobile is the only company selling the phone at this point, and in limited markets at that. I am wondering if they're selling the phone at such a high price in the beggining because they know they can. Look at the overwhelming demand coupled with such a limited supply. It's an easy cash cow. Im wondering if I should wait out and see if the price will go down in the next few weeks. ATT and Sprint are both selling 32gb at 600 and tmobile is selling them at 670 but like I said before Tmobile is the only one selling them at this point and they're pretty much done in Manhattan (i called a bunch of stores already).
ttngu234 said:
Why doesn't anyone incorporate how much the plans cost prior to complaining about the cost of the phone?
I remember reading somewhere that stated studies show customers are more prone to sign with a carrier based on the price of the phone instead of the rate plan.
Let's wise up, fellas. Don't be a poor consumer.
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The purchase of the phone is the only time they have to fork out a bunch of money so it makes sense that the cost will drive many consumers. For the most part, the rate plan costs are similar across the market. Yes, Verizon is the most expensive but they have a reputation for offering the best network and that allows them to charge a premium.
Sergent D said:
The purchase of the phone is the only time they have to fork out a bunch of money so it makes sense that the cost will drive many consumers. For the most part, the rate plan costs are similar across the market. Yes, Verizon is the most expensive but they have a reputation for offering the best network and that allows them to charge a premium.
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Not really. AT&T and Verizon are both equally expensive, and while Sprint is a bit cheaper (comparable unlimited talk/text plans closest to T-Mobile's 5GB web/tethering in this case), you're still paying a substantially bigger amount over the 2 years even with a cheaper phone.
Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
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Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)