Database Users

The Sprint Hero Lost SMS Debacle

I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?

From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?

I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.

My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.

I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.

i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)

your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.

I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.

im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)

!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.

I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.

LED lamp with mail

hello all
can someone help me please.
I also did light LED for the mail does not work for me.
I have adapted to register but no.
sms etc. work fine except email.
one solution?
Thanks.

Yep; from reading this and various other forums, it seems this doesn't work on ANYONE'S HD2. HTC Support claims it works just fine for them though, and that they've had no complaints (except mine). Obviously this is a software issue, since the LED fires for other notifications, so it'd be an easy software fix.
Suggestion: drop an email to HTC describing this (and other) problem. http://www.htc.com/europe/CS_Mail.aspx

I have almost all the software from xda tried.
Resultaad same ..
Could the problem lie with the Radio Rom? !
Someone experience??

UncleBeer said:
...and that they've had no complaints (except mine).
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Click to collapse
...and mine too ;-)

Brief mini-rant (and sneaky opportunity to bump this up):
I'm as pissed as anyone about the SMS problem; it's a basic function of a phone that oughta work out of the box as expected even on the cheapest phone available. That it doesn't work on this pricey gizmo, and HTC have yet to fix it is shocking.
From reading these threads though, I see that folks have thousands of SMS's on their phones. Wow. On most plans, SMS's cost money to send. Why would anyone choose an SMS when an email would serve the same purpose? I read somewhere on the net that per byte it's cheaper to send / receive data from the Hubble telescope than to send an SMS.
My point: I'm surprised there's not more outrage about the non-working 'new email' notification LED.

response from HTC re LED Notification not working
I dropped an email to HTC describing the Email LED problem and their initial response was, have i ticked the box in settings .
Then they said
"the only option we can take is to escalate this case for you and get the R&D department to take a look and get a fix for this.
if i can take some details from the device i can forward this case on to be looked at:
Serial number,
IMEI number.
ROM version, 1.48.405.2 (71294) WWE
Radio version 2.05.51.05_2"
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Click to collapse
i gave them my details and their response was :-
"Thank you for the details ill make sure they look in to this and see what we can do to correct this for you.
thanks again, ill contact you as soon as we get some information back from them"
Click to expand...
Click to collapse
Not holding my breath

Can you let us know if they come with a solution ..??

I've been swapping emails with the developer of PhoneAlarm; he's sent me a beta version that actually makes the email LED work! He says the beta should be up on his site in the next day or so. YAAAAAAY!
http://www.pocketmax.net/phoneAlarm.html Since this guy's the only person who's taken the trouble to look into this, I strongly encourage all to *purchase* this nice piece of software.

necotas said:
Can you let us know if they come with a solution ..??
Click to expand...
Click to collapse
Will do, hopefully they dont take to long to work it out.

Have more people with this problem or are we alone??

Nope; this is faulty on ALL HD2s as far as I know, and also not fixed on the latest ROM 1.66.
But, the latest version of PhoneAlarm fixes this problem! I strongly encourage folks to try / purchase this great piece of software! http://www.pocketmax.net/phoneAlarm.html

That means HTC sense to disable switching and Phone Alarm?

I am having same problem and headache to think how is the solution. Then i eat panadol.

I just fired off an email to HTC about this. It's a bit frustrating that there is an option for it but it doesn't work. How embarrassing for them to have such a blatant bug. It can't hurt to let them know that lots of folks are suffering from this.

Here is the response I got from HTC today
New Response From [ Richard (UK - Ireland Support (Tech)) ]
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
This could be a driver conflict and we recommend to try a hard reset on it make sure that you back up all your data before the reset. If the problem still going on after this then contact us in this line +44 8458900079 and we will send your device to be repaired.
Best regards,
HTC customer support team
HTC Corp. Global Service Division
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Click to collapse
I can't believe they are just being so blind about this problem. It is on every handset. Why don't they just test it on their own?
Hardware fault. WTF?

Yep: the HTC guy I swapped emails with swore up & down that his email LED worked just fine.

finally
People good news, Uncle Bear is right.
Thanks to him I now also working led to mail, I could not believe my eyes when I saw a green light.
So phone alarm beta version is a nice solution.
Least until HTC comes with a solution. (As can be seen a long time)

After the last email they sent me I sent them this back
2010/01/29 11:13 Matt Johnson
This is not a hardware issue. If it is, then it is a problem with every HD2 handset out there. Lots of other HD2 owners have this exact problem also. I am a member of the XDA forum and it does not work for everyone. As I stated before, the LED works for other notifications, like SMS or alarm, but not the email. This is a problem with Sense or Windows I think. You should look into it more. I have hard reset the device many times and this specific feature has never worked.
Click to expand...
Click to collapse
Then they responded with their generic response AGAIN! How frustrating
Dear customer,
If the rom update or hard reset its fixing the issue with your device, please contact us on +44 8458900079 and speak with our agent to send this device to be repair.
Best regards,
HTC customer support team
HTC Corp. Global Service Division
Click to expand...
Click to collapse
I can only assume they meant to say "isn't fixing" and not "is fixing". Not only are they fobbing me off, they can't even be arsed to type (or copy and paste) an email correctly.

I just got pretty much the same response from Joe UK Tech support. He said a Hard reset would fix it but if it doesnt he will make sure that any info he gets from the R&D department, he will get back to my straight away. (Not going to hold my breath)
In the meantime, i have started using PhoneAlarm and now the LED does flash for new emails but there are so many notification setting/changes needed within PhoneAlarm its a hassle.

Another response from HTC
I sent them
I an only assume you meant to say "isn't fixing" and not "is fixing" in your previous response? Can you please confirm that your HD2 has the email notification working. That is, when a new email arrives, the LED will flash for the time that is set in the settings? This is very strange, there are hundreds of people just like me on the XDA forums that are having this exact same problem. Are you saying that all their handsets are defective too and need to be replaced? This functionality has not worked on ROM's 1. 43, 1.48 or 1.66. It does work for the other notifications like SMS or missed call, which strongly points to a software bug. Almost 100% sure it's not a hardware fault. I really don't want to send my phone as I can't be without it for weeks.
Click to expand...
Click to collapse
They replied with
Dear customer, You have the option to send this device to be repair or wait untill the rom update to fix this software issue. At the moment HTC does not have any information when this hotfix will be available to the customer. Please contact us for further questions. Best regards, HTC customer support team HTC Corp. Global Service Division Call Center at on +44 8458900079
Click to expand...
Click to collapse
So I replied with
Here you contradict yourself. You say that I can send my phone in for "Repair" but also that there is no software fix for this. Doesn't that mean that there is also no way that you can fix the problem. What would you do to "Fix" this? Again I will ask you. Does your HD2 have a working LED for email notification? Or is it a fault with the software? I know the LED works for SMS, missed calls etc but does it work for emails?
Click to expand...
Click to collapse
Why won't they just give a straight answer and accept there is a problem at least. What the hell would they do with it if I sent it in anyways?

TMOUS HD2 Problem: Texts being recieved by multiple people!

My HD2 is sending text messages to other people that are in my text log. I don't know why. I've done a factory reset on it. I haven't installed any roms or anything. This is straight out of the box t-mobile hd2 (US). This is a serious breach of privacy if I'm texting my gf!
Please advise

Just from a quick google I found two other posts with this same issue on other websites.
hxxp://forum.vodafone.co.uk/index.php?showtopic=44927
hxxp://forums.t-mobile.com/t5/HTC-HD2/Have-to-exchange-my-HD2-but-just-for-a-new-HD2/m-p/340431
Only possible fix is replacing my sim card? Its less than a year old.

No one else on xDa having this problem?

I don't know what to do I bought the phone from someone online, I can't even get it traded from t-mobile.

no SMS problem here on AT&T with HD2 t9193

my texts work fine, except that if my friend replies in the same minute as me, their text goes above mine, but that is only minor nuisance. i haven't experienced anything you talk about. sorry i can't help.

wow, how am I the ONLY person with this issue on xda

I am having the same issue. It is sending texts to wrong person who is already in the text log...not to multiple people though. I bought my hd2 from tmobile store. I enabled the traditional mode in the text settings and that took care of the text messaging problem. looks like there is some bug in the sms software loaded on hd2.

me too.
omer1112 said:
wow, how am I the ONLY person with this issue on xda
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Thank God I am not crazy. I thought that it was me. I sent a text message to one person and three people responded?!?! Irealized I was not crazy when two contact pictures showed up in the original persons thread of messages. I need to know what the fix is myself. I will call customer service tonight to let them know. I will report back with any news,

one of my friends had this same issue I planned on changing the rom on her phone but if something else works let me know thanks!

steve austin said:
Thank God I am not crazy. I thought that it was me. I sent a text message to one person and three people responded?!?! Irealized I was not crazy when two contact pictures showed up in the original persons thread of messages. I need to know what the fix is myself. I will call customer service tonight to let them know. I will report back with any news,
Click to expand...
Click to collapse
kameleongt said:
one of my friends had this same issue I planned on changing the rom on her phone but if something else works let me know thanks!
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Click to collapse
I got the problem to go away after I imported all the contacts from the SIM. Do this and report back if this worked for you guys. Good luck!

omer1112 said:
I got the problem to go away after I imported all the contacts from the SIM. Do this and report back if this worked for you guys. Good luck!
Click to expand...
Click to collapse
Do you mean add all the contacts "to" the sim card? All I have done was use the microsoft myphone feature to grab all the contacts. please clarify a bit for me. thanks.

Im having the same problem on my hd2 (us) as well. I even exchanged it and Iv had it for about 3 days and am still having the same problem. Does getting a new sim card for sure fix the problem 100%?

I returned the first HD2 I had and got another one. The problem went away until today. Not pleased. I swear, I have never had the amount of problems with a phone - out the box - that I am having with this phone.

CONTACTs
steve austin said:
Do you mean add all the contacts "to" the sim card? All I have done was use the microsoft myphone feature to grab all the contacts. please clarify a bit for me. thanks.
Click to expand...
Click to collapse
There should be a program called SIM MANAGER you click on that and copy all your sim contacts to your phone. I think that is what he meant.

Have you tried removing HTC messaging and going with a different program?

skylinepigeon said:
my texts work fine, except that if my friend replies in the same minute as me, their text goes above mine, but that is only minor nuisance. i haven't experienced anything you talk about. sorry i can't help.
Click to expand...
Click to collapse
Hate to not stay on topic here, but for this issue, I found out that hd2 uses client time for outgoing messages, but server time for incoming ones, which is why they seem out of order. Syncing the time fixed it for me.

^ How did you snyc the time?

No problem here..thats kinda odd indeed

tmous HD2 text logs my phone
i purchase my HD2 lastweek thursday and had to return it cuz it log as hell and freeze up, i look at the processor uses and some its sihome uses 98% wat the .. come on total freeze, now i found out that its the text message that is logging the phone and if i am doin something while the text is coming in it logs and if i continue to use it freeze..HELP is there some fix the the text issue

Legend SMS Reading Problem

Hi All
I wonder does anyone noticed that when reading sms on my legend. I could not see the latest sms on top. if you have more than 100 sms from one contact you have to scroll down in order to see the newest sms. Any solution for that issue. Please Help me!!

Everyone who updated the phone software recently is having this issue, very annoying...

I switched to handcent messaging... it is a very decent alternative and it shows the last message on top.

Extremely annoying.

I also installed handcent but when ı read the sms the notification remains on the bar.

realized that problem after reading this thread. the problem exist with the default SMS application.. I recently changed to Handcent and it isn't affected by that.. plus Handcent is pretty nice and all
@lifeis, have you disabled the notification option for your default SMS application? you have to do that to let Handcent "take over" the default one

I switched to Chomp. Waiting for 2.2 ........
edit: reply from HTC Taiwan
"With regards to your enquiry, the message sorting order is default by google phones. However, we will forward your request to Google and HTC."

SMS Threads
Anyone else having issues with the SMS threads? Me, and other people around the web have threads that now load from the oldest message (ie from the top) so i now have to scroll all the way down to see any new messages! I called HTC who said software devs are aware of the problem but haven't started working on it yet!! He also told me that 2.2 isn't a definite for the Legend!

everybody is having the same problems regarding the sms bug. try sending an email to htc to voice out your concern and hopefully they can do something asap or we might just get used to it.

He also told me that 2.2 isn't a definite for the Legend! [/QUOTE]
Oh dear lol
Sent from my HTC Legend using XDA App

josh_james15 said:
Anyone else having issues with the SMS threads? Me, and other people around the web have threads that now load from the oldest message (ie from the top) so i now have to scroll all the way down to see any new messages! I called HTC who said software devs are aware of the problem but haven't started working on it yet!! He also told me that 2.2 isn't a definite for the Legend!
Click to expand...
Click to collapse
I got this reply from HTC Taiwan:
"The official upgrade for Android 2.2 is not confirmed yet. Desire will release the upgrade earlier than Legend. As Europe already releases the 2.2 upgrade, Taiwan is expecting for its own release soon. However, the exact date for Legend is still not set."

I don't have this problem
It's weird because I'm not having this issue.
Software version: 2.05.405.2
It's a vodafone debranded phone, in spanish

VF eforum thread, anyone with a VF branded phone with the fault please report back to VF in the thread below. They don't see to understand its a fault and still just collecting feedback so LET THEM KNOW !
http://forum.vodafone.co.uk/topic/69991-htc-legend-2051611-software-update/page__st__40?

SMS-Threaded-Issue Suggestions
I really like the look of the native SMS app that comes with the phone. However, it misplaces the threaded sms.
HTC support is as sh!tty as it is. I sent them bunch emails, their final answer is "sending in the phone for repair".
Anyways, around April - May 2010, I tried Handcent & ChompSMS. I chose Handcent. The app was good & all, then the updates, then now lots of force-closes. So I switched back to the native app & learned to live with it.
The problem of the native app is that it SLOWS tremendously, especially if you have so many conversations with so many people.
My final solution is the purchase of the Desire (giving the missy my Legend).
With the Desire's Eclair 2.1-update1, the native SMS app STILL suffers from the same problem of the Legend. However, the lag is zero. INSTANTANEOUSLY.. I was VERY CONTENT.
My Desire is recently updated to Froyo 2.2 & it fixes the threaded sms misplace. So, I'm EXTREMELY content now.
So, my recommendation is:
1. Try to live with the native app & wait for Froyo 2.2
2. Try Handcent & ChompSMS & pick your preference.
3. Get the Desire & you'll be as happy as a kid in the candy store.

That's the answer that I got from HTC:
Thank you for contacting us, We apologize for the delay in answering your email, Kindly be informed that currently there is no way to change the sorting of your messages. There may be 3rd party applications that can solve your problem, and you can try searching the market for applications that match your needs. Please note that we are currently analyzing this issue and will determine if this will be addressed in a possible future update. As for the Froyo upgrade, we expect to release updates for several of our 2010 models including Legend and Wildfire during Q3.

[Q] Virus on LG Quantum?

So I need some advice here. My fiance and I have the LG Quantum, and just her phone had some strange symptoms yesterday.
We woke up and saw her phone had some unsuccessfully sent text messages. The messages were sent at 4:15AM (we were both asleep), were sent to strange people (not phone numbers, one of the people it was attempted to be sent to was [email protected], another was @law, another was 77, etc.), and the message was just complete gibberish. The only thing that made some sense was it had a link to urbanspoon.com in it (which is a website that her or I have never used, and there isn't an urbanspoon app on WP7 so it wouldn't be that).
Then once we arrived at work, she had an undeliverable message in her inbox at our corporate exchange mail, and it turns out at 1:30am or so her phone attempted to send some strange gibberish emails too. Here was the contents of the email:
http://m.yahoo.com/?.tsrc=3Dattcf&.intl=3DUS11qp011[:]:-]zq,.=0D=
20=0D,[email protected]=0D,029opw anbzkqzbZ\=0DAs=0DZmlirwyw=0DSent=
lfa=0D,.Afklpysfl,wzowotbz ,wq Z Zmm mwr,. =0DZlawo=0DLaw,2,Qww=0DSwooqaaa.=
llz, , Z,.,l. ,mvzlaapq=0D4qpry,qspqeaaw=0D,#=95"!/ zzw,wpiwyallo=0DOq,peda=
ls s=0D,[email protected],lasm owl0\alwRp0*!22262086l =0D,619lq=0D;-):-( ,ow 910,=0D=
=0D/'sz,p=0D!0202!=0DA m.!! my zls2wzq . K!4!502/!1102,[=A51=
Then also her internet explorer had a bunch of tabs opened that she had never visited. One was an urbanspoon website. Two were the same tab, which was a microsoft recommended apps page, and one was a website attempting to go to wap.cingular.com/wap2. Then there was a shortcut saved to her desktop for one of the microsoft websites.
This is really strange behavior and in all of my searching I haven't been able to find anything? Any suggestions? We are going to hard reset it tonight after saving all of the pictures to the skydrive. I will appreciate any feedback anyone in this great community can provide (and I confirmed, nothing like this has even happened to my phone).
edit -> I doubt it matters, but both her and my phone are running the small security fix version after nodo.
Jason Cook

myrandex said:
edit -> I doubt it matters, but both her and my phone are running the small security fix version after nodo.
Click to expand...
Click to collapse
Didn't even know there was a security update after nodo... Never heard of those symptoms you describe...
I'd be hard resetting... Way too strange to be fixable...