I was in HKG few weeks ago and bought 3 mobile phones (HTC Cruise, Sony Erickson S500i and Samsung E528) in a local electronic store, so they should be unlock and unbranded.. All three works perfectly in HKG with local prepaid and contract SIM of different company.
Now lets concentrate on the HTC Cruise after all this is the Polaris forum.
I then went to Malaysia and Thailand, cruise worked with a local SIM without any problem. Now I am back in Germany and cruise works fine with my 10 years old Vodafone prepaid card, but doesn’t work with my one month old Vodafone prepaid card, it display a message saying something like “sim card is missing ….” (sure the sim is in). I called Vodafone but they have no idea and keep sending me a new replacement sim card, I now have 2 replacements but both doesn’t work (works with my old phone though, so SIM has no problem).
I then brought the phone to office and tested with my colleague sim cards, one was contract Vodafone and the other was contract T-COM, again, both doesn’t work.
Are there anything call region lock or something like that? Why it works in Asia but not in Germany? Why the 10 years old Vodafone SIM card is okay but all new SIM not? Actually except the Samsung, SE S500i has exactly the same problem.
I really don’t know what to do now, can someone in here please help me out?
Thanks!
HTC Cruise
Windows Mobile 6 Professional
CE OS 5.2.1623 (Build 18129.0.4.5)
ROM version: 1.27.831.1 WWE
ROM Date: 01/10/08
Radio Version: 1.58.21.23
Protocol Version: 25.65.30.04W
warrior2010 said:
I was in HKG few weeks ago and bought 3 mobile phones (HTC Cruise, Sony Erickson S500i and Samsung E528) in a local electronic store, so they should be unlock and unbranded.. All three works perfectly in HKG with local prepaid and contract SIM of different company.
Now lets concentrate on the HTC Cruise after all this is the Polaris forum.
I then went to Malaysia and Thailand, cruise worked with a local SIM without any problem. Now I am back in Germany and cruise works fine with my 10 years old Vodafone prepaid card, but doesn’t work with my one month old Vodafone prepaid card, it display a message saying something like “sim card is missing ….” (sure the sim is in). I called Vodafone but they have no idea and keep sending me a new replacement sim card, I now have 2 replacements but both doesn’t work (works with my old phone though, so SIM has no problem).
I then brought the phone to office and tested with my colleague sim cards, one was contract Vodafone and the other was contract T-COM, again, both doesn’t work.
Are there anything call region lock or something like that? Why it works in Asia but not in Germany? Why the 10 years old Vodafone SIM card is okay but all new SIM not? Actually except the Samsung, SE S500i has exactly the same problem.
I really don’t know what to do now, can someone in here please help me out?
Thanks!
HTC Cruise
Windows Mobile 6 Professional
CE OS 5.2.1623 (Build 18129.0.4.5)
ROM version: 1.27.831.1 WWE
ROM Date: 01/10/08
Radio Version: 1.58.21.23
Protocol Version: 25.65.30.04W
Click to expand...
Click to collapse
Hello warrior2010,
Did you put an other OS like the one from bepe on your Device?
Did you tried already to upgrade the newest Radio Version?
Radio Version: 1.58.25.14
(just keep atention to upgrade your radio flash first oli's hard spl!)
Roman
Hello Roman,
Thanks for taking time to read through my problem and ur advise.
The ROM on my cruise are still the original, this is my very first pda phone and therefore am a bit nervous to perform the upgrade, but do u think flashing the rom or radio version would help? I bought this phone because of the gps but sadly, this phone comes with MapKings and it only have Asian’s map, no German map , so if it doesn’t work with the new sim card then it is really a piece of expansive junk for me.
Thanks once again for ur help.
warrior2010 said:
Hello Roman,
Thanks for taking time to read through my problem and ur advise.
The ROM on my cruise are still the original, this is my very first pda phone and therefore am a bit nervous to perform the upgrade, but do u think flashing the rom or radio version would help? I bought this phone because of the gps but sadly, this phone comes with MapKings and it only have Asian’s map, no German map , so if it doesn’t work with the new sim card then it is really a piece of expansive junk for me.
Thanks once again for ur help.
Click to expand...
Click to collapse
This my 2c worth:
1) I see that all the SIM cards you have tried in Germany are "contract" or pre-paid. Were the "local" SIM's you used in Asia also contract or pre-paid, or open ? My thought is that it is the telco carriers that are applying a lock, not the PDA. Perhaps try an "open" SIM ... if this is too expensive in Germany, then I suppose you need to approach the telcos with some persistence. This problem of telcos deciding which device and software you may use is becoming a world-wide big nuisance. It's like buying a car and then having the oil companies tell you what vehicle brand and accessories you may have !
2) MapKing is an Asian program and of course only maps Asian areas. Perhaps you need to decide on a European sat-nav program
Thanks ianl8888,
What is “open SIM”? The “contract sim” that I used in Asia and tried in Germany are from my friends who have a contract with a mobile phone operator; the prepaid card that I used in Asia was those I bought at local 7-11 stores, they all works fine.
What is telco? Telephone company? I call my prepaid card company (Vodafone) several times, all operators that I spoken to said that they have never heard this before, they said if sim lock then I would have another error message, every time I called they ended up sending me a replacement which is still not working.
Yeah, I know that Mapking is an Asian company but didn’t realize that they don’t have European map. By the way, I have a tomtom on my PDA, do u think that version works on Cruise as well?
Thanks once again!
Hello again,
Here in Europe I tried a lot of Navigation SW,
In my point of view I prefere the IGo 2006/ 8 when it is comming out
(Very easy to use and quiet good new maps)
The second I have is the new Navigon 6
(it uses a lot of instant memory, but with the cruise your are save on this behavor)
I think you should go for an upgrade. The rom you have is not the newest one and has a few old drivers.
1st upgrade Oli's Hard SPL (Very important and you must check after thu upgrade at the Colored splash screen to have it on the right version)
http://forum.xda-developers.com/showthread.php?t=351964
2nd then Upgrade OS to (for example bepe it is very stable)
http://forum.xda-developers.com/showthread.php?t=369310
3rd upgrade Radio Rom to the latest version
http://forum.xda-developers.com/showthread.php?p=1967089
Okay, I think I will give it a try this weekend, but once again, do u think that the os is the source of my problem? My phone is actually very slow and for a person like me, who only used normal mobile phone in the past, the speed of making a normal phone call on this device is difficult to get use to, and the device is somehow very unstable, I have to perform a soft reset almost every second day, after a while the device doesn’t response, e.g. few hours ago, after making a phone call, I pressed the on/off button briefly to put it to sleep, but then it never wake up again . I want to do hard reset but not before I got all data backup.
Thanks once again to all your help and good night!
Hello,
You are right ... original roms are not very stable ...
I run bepe's rom and its very stable ... I reset my device only for upgrades for the moment.... Bepe's rom is stable like a rock and with the taskmanager you can easy manage it.
For databackup take the pimbackup.... it's a very good tool and free!
http://www.dotfred.net/default.htm
Have a good evening
Roman
Your ROM seems to have a different version from those "Shipped ROMS" posted here so make sure to back it up first before doing any "Flashing".
thanks! I do realize that I have a different version ROM (lower version, I think) than most people in here have and I wonder is it because of Asian version?
Backup the original ROM? That would be great, but how?
I called the sales woman in HKG and she mentioned that some sim card might have different voltage and that might caused the problem that I have. Then I searched this forum and did find some posts mentioning this, but I still haven’t found a solution yet. Any idea?
Just spend a week working on my problem, one which i now know other people have had and not solved. So here is everything in one place for general info (and for someone smarter then me to solve).
Product: Atom - Only the ones purchased in Australia (Why are they different??)
Problem: The Atom will work fine on networks all over the world and in the UK, BUT NOT the t-mobile / virgin UK network.
Details: A virgin / t-mobile sim, when placed in the Australian atom will not stay connected and operating correctly when the phone is one, and once you put it to sleep it will loose its GSM network connection altogether (it seems to turn the GSM radio off instead of standby). Once you turn it on again, it will spend 30 seconds finding the network and be stable for 2-5 mins before the GSM radio starts loosing and gaining connection again.
The same SIM will work fine in all other phones i (and others in the forum) have tried. Also the phone works fine with SIMS from Orange / Voda / O2.
Others stories:
All of these seem to be the exact same problem-
http://forum.xda-developers.com/showthread.php?t=283154 (faulkss post)
http://forum.xda-developers.com/showthread.php?t=282911
http://forum.xda-developers.com/showthread.php?t=266270&highlight=virgin
http://forum.xda-developers.com/showthread.php?t=263721&highlight=virgin
What i have tried:
Updating Roms doesnt fix problem, from latest build wm5, to wm6 and wm6.1 (from here http://forum.xda-developers.com/showthread.php?t=329037).
Also tried re-flashing the original o2 rom from the webpage.
via the wm6 and wm6.1 ROMs i have tried setting the radio to only 800, 900,1800, and 1900 MHz but no change.
Geographic location does not effect anything.
Solution:
switch back to a non T-mobile network.
Other possible solutions / questions:
Why is the Australian Atom different?
Can i flash a radio ROM to correct this, or is it something "on chip"?
Is this problem on the operators side - are they stopping me?
FYI - my (current) config:
Hardware: C1
Radio: r060822N_MN1arc_rs00052
ROM: medkids atom 6.1 final
Processor ARMV4I PXA27x
Anyone able to help, before i go sign up to O2 again
Thanks,
Bought a 2nd hand hero (tmobile). Unlocked it with http://www.unlock-now.com and put my O2 sim card in... and nothing. Have tried with my prepay O2 card, PAYG O2, 3 and T-mobile cards and only the T-mobile one works.
Flashed it with various different ROMs but each time I get no service; when I go to \mobile network settings\network settings\search networks I can see O2-UK but when I select it I get "your SIM card does not allow a connection to this network" (although it works in my Touch 3G).
BUGGER! have looked everywhere, but for the life of me I can't find a fix for this.
Would really appreciate any suggestions; my Touch 3g is very flaky and I need a reliable phone asap- live deep in the country and wife about to have a baby!
Firmware version 2.1
Kernel version 2.6.29-8d063048
Baseband version 63.18.55.06ju_6.35.09.26
Build number 2091203 hero_generic_wwe
Software version hero21-community-1.7
G2 Touch/T-mobile splash screen on boot up
Running HERO21-1.7-Community-signed ROM
i bought this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=290381617887&ssPageName=STRK:MEWNX:IT
Works absolutley perfect! On any locked Hero on any Network!
pounana,
i too had a t-mobile hero, and got a code from unlockr, and all worked fine with my o2 sim.
have you tried contacting unlockr? sound like the code didn't unlock the phone....?
don't know what else to, BUT, when you get it working i've got all the settings from o2 for the mobile web and mms. i would post them now, but haven't got them to hand, will do soon
good luck
Hi, I'm a newbie so please be gentle!
I recently bought two 2nd hand Touch HD's, locked down to the Orange UK network. I bought 2 sim unlock codes and unlocked them. I put a T-Mobile PAYG sim in one, this works perfectly. In the other I want to use my 02 UK 3G contract sim however all I get is 'No Service' (interestingly the 3G works but not the phone signal?!)
What I have done so far:
I know the sim works, it'sfine in many other phones.
I know the phone's ok because my T-Mobile sim is ok.
I tried to enter the network manually, it scans, then shows O2,Vodafone Tmobile etc, I select O2 ater a minute or so it says no network (all the time the network strengthisnil too).
I have been in and around London all day today and still no signal so it cannot be some wierd HTC/O2 blackspot
I thought I'd go down the road of ROM's, the settings before were:
BLAC100 32m
SPL-1.14.0000
MicroP-Blackstone (LED) v6
WM 6.1 Orange UK ROM (I guess, had the Orange startup screen)
The settings now are:
BLAC100 32M
SPL-1.4. Olinex
I've installed various ROMS (about 4 - HTC HK, a couple of DuttyExtremes etc).
I read somewhere on here that someone had sucess with radio 1.13.25.24, and so I tried that too, still the same.
Any ideas?
Did you do it via this way? Start>Settings>Connections>Connection Setup> Select the correct provider.
Yes, I have tried that, still an exclamation next to thwe phone signal I have ordered another O2 sim. What Radio should I be running on it?
Not sure which are recommended for 6.1 sorry. Check the radio thread in the stickies.
Hi, did you find solution? I have exactly the same problem, internet working, but not the phone. No signal at all.
Still no luck
I have tried several 02 sims even had mine replaced - all the same.
Hello,
For first, sorry for my bad english...
I bought HTC TOUCH HD (from Orange UK) from second hand.
I have problem, I don't know if it is SIM locked or it is another problem...I explain..
So, when I insert Orange Slovakia sim card, phone show me all local networks but when I select ORANGE and input PIN code then phone try register to network, but ..... UPDATE: Now, Phone can register to network, but I cannot make call and message send.
When I insert another sim card (T-mobile, O2) Slovakia then phone doesn't accept card and show me message: "The Sim card is missing".
So, I don't know what can I solve this problem...
Last question:
I would like to change to original ROM, but I don't know which is exactly for my phone. I've read that I must search ROM for "S/N", but for my S/N I didn't found.
I have SN : HT91AKD0*****. Can you tell me which original ROM is exactly for my HD??
Thank you very much for any help.
Peter
My Phone:
HTC Touch HD (Blackstone)
Os version: 5.2.21901
ROM: kwbr topix 3.6 WWE
Radio: 1.09.25.14
hi Quark01,
I think your problem is much similar to mine. I got one HTC Touch HD from my brother (Orange UK). when i start using this phone in india it won't work becoz it was lock with orange. I unlock this phone from market and now i can use it with vodafone in india. I was always facing network issue and best thing was after unlock also it shows me only UK networks but i can make and receive call but most of the time i was having bad network issue.
Thanks to XDA Developers ROM wiki page which helps me out to find right ppl with right ROM and i updated my ROM after that i solved lots of performance issue and of course network issue also. Now I'm Using this handset in USA with T-Mobile and best thing is whenever i go to other country and try any SIM card it will detect their settings automatically and give me best connectivity.
i think you should see this page
http://forum.xda-developers.com/showthread.php?p=6176060
I asked help for almost same problem and i got lots of reply. Make sure you read more before changing your ROM and you should know everything about ROMs.
Best of Luck