Database Users

Calling all T-Mobile UK London Users

All,
Are you experiencing problems with the 3G network?
I work in the city near Liverpool Street and for the last couple of weeks I am experiencing problems when logged on to the 3G network.
For example when I dial my mobile it goes straight to my voicemail.
Some of my work colleagues are unable to connect to the 3G data network.
Anyone else experiening this?
If I switch back to the GSM network everything works fine.
I have tried ringing T-Mobile and can not get through to them,
I am using Black 2.5 WM6 and radio 1.41
Thanks
Msuk

not experienced probs
Been OK for me. I use a virgin sim but believe it uses T-Mobile network. Work in same area.

Same problem here in Manchester - 3G has been fine and rock solid until Saturday night and all hell has now broken loose....
Works OK at first, then no calls can get through - datarates are up and down like a tarts knickers (if available at all) and occasionally cell disappears totally. Move into city centre and all is well again :-/
Ruled out a device problem by trying another device
T-Mob are aware there is a problem with 3G at the moment but customer services were unable to point to a resolve time.
In the interim tho (incase you didn't guess) you can force your device onto GSM rather than 3G if missing calls is critical for you when the network's having a play up.

Hey Guys
yeah t-mobile have serious issues with the 3g network at the moment (as of this lunch time). Its there number 1 priority issue and have every one and his brother looking into it.
In the meantime, they have told me to drop my calls down to GSM - in reality this means that you won't be able to make video calls but thats pretty much it.
Start->Settings->Phone->Band-> "Select your network Type" to GSM (from Auto.

London/ Canary Wharf - same problem
Same problem with 3G in Canary Wharf in London - both on Hermes and Trinity. Switching to GSM solves the problem.
Sometimes people can not contact me.
Outgoing calls - people hear me fine, but I can hardly hear them.
Have tried various radio 35, 38 and 41. And various ROM - WM6 and official HTC WM5... Same problem.

Reception issues

Hi everyone
I'm using Singtel ROM version 1.31.871.14 with Radio version 1.58.16.27, and I have complaints from people who said they called me but I never see a missed call on my Touch Dual device.
Did anyone suffer same problem?
Do I need to update the ROM or Radio version ? if yes, which version should I use ?

try this changing your network type to GSM
settings > phone > band

when your device is online with gprs you will not receive calls.
changing to gsm will make it worse...

I have a same problem.
Here in my house where I should have full reception, I have only 2 lines and it falls to 0 from time to time.
Does anyone know anything about it? Is it radio rom problem or?

I also would like to know which radio rom gives the best reception - if not the default one delivered onto your phone.
My info - T-Mobile branded HTC Touch Dual (named Touch Plus by T-Mobile).
Operator - T-Mobile
Country - Netherlands.
Very poor reception, also when only GSM Band selected. Phone is now in for repair by T-Mobile - i think it has an antenna problem but could not get my finger at it.
Anyone any info to lighten things up ?
Would be highly appr.

snudel said:
when your device is online with gprs you will not receive calls.
changing to gsm will make it worse...
Click to expand...
Click to collapse
I don't believe that the above is correct. As far as I am aware, calls are independent from data. I have GPRS connected all of the time, and can still send and receive calls.

Data and calling use and not independant - when you make a call notice that your GPRS/HSDPA connection drops and then restarts when you end the call. Texts are not affected as you can send/receive texts in mid-call as well as during a data connection.

X1i when using 3G on AT&T I cant make or receive calls???

So when I leave all the band settings to auto on the phone, it immediately connects to AT&T's 3G network and shows the "H" in the title bar it worked for a little while then calls stopped coming through, after a hard reset it works again with calls for a few hours, then it begins to fail.
If I switch the bands to GSM and manually select the frequencies (850 + 1900, according to wm) then it connects to the EDGE network, and I can make and receive calls as I please, no problems, except for the crappy network speed.
So someone help me out here please, is the phone defective, or is it not working as it should because of the lack of the 850 band? I know that AT&T works on either or but this problem has me stumped.
Other than this rather huge problem (phone that cant make calls), I absolutely love the Xperia and would hate to return and wait for another.

did you try to use the connection wizard to let the phone config itself?
after I put my iphone sim in it shows the H/3G icon on anf off all the time, while I can receive call I was unable to go online.... after someone suggested me to call att to update the imei on my account to the x1, I found that I still have to go to connection and change the setting myself b4 it can go online. you will have to remove the user name and pw in media net setting and uncheck the proxy server.
I guess my case is a little different than yours but I guess you can give it a try... good luck =)

Thanks, I actually haven't tried that since i figured it would be the same as what happens when you turn the phone on for the first time, when it autoconfigs.

if it say it detect a new sim and ask if you want to do the auto config then I guess its the same... but again I did need to change some settings inside the network config to make it work too... so I am guessing the "auto config" has some flaw in it

No problem with my X1i when I venture in a1900mhz area close to my home. I live in a small town in Ca. only 850mhz here. But in the larger Metro area around me... No Problems with calls or hspeed data access...
Stuart

Thanks for the replies, It looks like the Configuration wizard in the settings menu did the trick. It do something else that the autoconfig doesnt. The phone seems to work now just fine, although it doesnt hang on to the signal as well as my old k790a. The office I work in is an ATT dead zone and I could make calls using the K790a with only one bar, with the Xperia it either doesnt go through or drops the call.
Again this is better as it works now, just not as well as my old phone.
Also, scl_electronics, so you are saying the X1i has both 850 and 1900mhz bands? I had a feeling mine did too, but I thought it was put to rest that that wasnt the case with the X1i....

Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart

scl_electronics said:
Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart
Click to expand...
Click to collapse
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.

Aaron J said:
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.
Click to expand...
Click to collapse
Well out here in Ca... 850mhz gsm/edge is used ..So I quad band gsm phone is handy!!!
Stuart

Yes it is! My little problem is a little confusing though as one thing I just realized that I didnt say before is that the phone has no problem connecting to the 3G network using HSDPA. I get full bars with the H icon pretty much everywhere in my area and my data speeds are very good. So I can surf the net, download programs, watch high quality youtube videos using the app in touchflo and even send and receive texts just fine.....just no calls when on 3G. I'm hoping its just setting somewhere and not a faulty device.
I live in Raleigh NC by the way so maybe it could be a faulty tower?

Well when venture into Stockton Ca. my phone switches to 3G-HSDPA:1900MHZ Without a connection hitch....
Have you tried a soft reset......
But when all else fails Hard Reset to the Rescue!!!
Btw... in several of my ppc-wm units when restoring to OEM setting(hard reset) there has been many time the process had a problem. So something would be screwed up!! So when You don't succeed, try another hard reset!!
Good luck,
Stuart

hey i was wonder if your problem is HSDPA/HSUPA being on, i have at&t also and it worked for the first few weeks fine with it being on then all of a sudden it stopped and couldn't connect to the internet, before i had the H/Edge showing up and also my email never updated when it was set to do it every 15minutes. Now that i disable the HSDPA/HSUPA i see 3G/Edge and email update all the time on the X1i. Just wonder if that might fix it, I'm all kinda still new to all this but i had my X1i for 2 1/2 weeks now.

Hello thanks for all the suggestions, Experiaenjoy, no I haven't tried mainly because I can connect to the data network just fine and get awesome speeds with full bars pretty much everywhere, all of my data related activities and programs work just fine (aka murder my battery life ). I just cant make calls while on 3G.
I talked to a coworker today who used to be a regional manager at AT&T hee said that he saw many cases of people who were having problems where it was due to the SIM card. He said they all had the older orange Cingular card and that an update to the new blue AT&T card solved all problems. So right now I'm trying to see if I can get mine updated (I do have an older Cingular SIM). Once I get that, I will do a hard reset (3rd one also done about 20 soft resets since I 've had it-I've installed a bunch of programs and tweaks) and skip the auto config and go straight to the connection wizard.

Anyone in the UK with a touch HD on 02 that is working at the moment?

I know that there is a data outage on o2 at the moment, but my touch HD won't even make calls as no mobile service is being received and it just keeps searching for a network. My crappy old k750i that is also on 02 works just fine and picks up the network signal with no problems, so i've no idea why my touch hd won't.
Any suggestions?

Just checked with my HD on O2 all working fine. Data is only available through GPRS at my home location but call and browsing are all working.
I have heard of cell towers going offline and such it may be that your nearest cell is offline and the k750 is using one the HD wont reach. I dont know how good the HD is yet for weak signals maybe someone else will offer some thoughts
Boisee

I have a touch hd with o2. both data and calling features are working fine here. maybe you have a phone locked to another network or maybe your radio is not compatible with your rom, if you have flashed...

Mine's all fine too...

Thanks for your input guys. I'm on the default rom so it shouldn't be a radio issue. Just turned on again this morning and there is still no service at all on my HD, but full signal on my k750

All OK in Leeds.
Possibly your K750i is using GSM and your Touch HD is trying to use 3G and failing, and for some reason not picking up a GSM signal instead. (Or Vice Versa?)
Try forcing your Touch HD to a specific network:
Start > Settings > Phone > "Band" Tab and change the network type to GSM or UMTS, depending on your situation. Then at least you can narrow the problem down to either 3G or GSM.

thanks for your input
I've switched the band from auto to GSM
and GSM/UMTS band to UMTS (2100) + GSM (900+1800) as i think this is what O2 use and there is still no signal
just checked any my k750 doesn't have 3g features. The sim from the k750 doesn't work in my HD either, but the sim from my HD does work in the k750, so both sim cards are working just fine.

I think you might have to start considering the fact that your Touch HD is faulty.
http://service.europe.htc.com/
Sorry bud.

yeah, looks that way doesn't it

I'm not on O2 but I think there may be a setting somewhere where you can specify voice calls get channelled through the 2G network. I imagine if 3G is down (shame on O2) and your voice is being forced through the 3G network, then you wouldn't get voice coverage.
Also, it's worth going to some other area (with known coverage) and trying out there. May be it's just your local mast ?

Have been out and about testing today and it does look like a local issue now. My touch hd seems to work fine in other areas, but won't work at all at home, whereas my old k750 works fine everywhere.
I'm now getting a signal on o2 at home, but can't dial out as it just sits there saying 'dialing' all the time

If you have any friends with XDA's, get them to try from your location (perhaps using your SIM). If they're getting the same experience, then raise a SIM or network fault.
May also be worth playing around with the Phone Settings Menu.

Have just got off the phone with O2, they are saying that my local transmitter is flagged as being down and it should be back up and running by 2-30 this afternoon.
Must be that the reception receiver on my old k750 is miles better than the one in the HD then, as that still shows many bars and can make and receive calls without problem

If you're not getting a connection, then disable 3G, GSM voice calls are pretty much 24/7, excluding emergencies. Routine mast work is carried out during the night hours, and you still usually get an adjacent transmitter. Even during work, you can usually get either one of 2G or 3G.
If you can't connect during the day, that's a sign of mast failure, so unless anyone here is within 20km of you, asking here is unlikely to help. If more than a town is affected, you can be sure there'll be a press release.
If all else fails, call your network, only they will have the latest info. Maybe the mast has a fault which doesn't show up on their systems - unless somebody tells them, they won't know

Please Help Imported HTC Desire HD only gives G internet on all Uk Networks

Hi, i have a HTC Desire HD imported From asia, its sim free, it works but doesnt get 3g or H internet speeds, just stuck on g, tried same sims on different phone and they work fine, also network Three says no service ?
I have tried getting latest rom from HTC official site but gave Model ID error, i updated it to latest 2.3.5 from using update via wifi , i also used RUU_Ace_Sense30_S_HTC_WWE_3.12.405.1_Radio_12.65.60.29_26.14.04.28_M_release_225512_signed and it flashed fine, but still stuck on g for speed, i also went into the hidden menu and changed settings to Euro , and also make sure its on GSM/WCDMA still same,
is this model just made for different market and doesnt support for use in UK ?
if anyone can help, i would be gratefull
Thank you

What network are you on? You'll need to check the frequencies that your network uses. If they don't match with the Asian frequencies, then it won't connect. I live in India and every operator here uses 2100 MHz for HSDPA networks. Tell me which operator you're with in the UK so we can check it's frequencies.
Sent from my Desire HD using xda premium

Hi, i have used vodafone, virgin, O2 , Orange , they all can recieve calls and make calls on phone, just the internet stays stuck on g speed, also the network three doesnt work , you think the phone cant use the 3g band from the uk networks as its imported ?
if i select WCDMA only it auto changes back to WCDMA preferred
in the hidden menu i can set GSM/UMTS Band to Automatic also changed it to Euro Band
Thanks

Well according to this Wikipedia page all network in UK use the 2100 MHz band for 3G. So it should work with no problem.
http://en.m.wikipedia.org/wiki/List_of_UMTS_networks#section_4
When you change it to WCDMA only and it automatically changes to Auto mode, have you tried changing it again? This happens on my sister's Motorola Photon 4G, she has to select it twice to get it to change. For some reason your phone is sticking to the 2G network and that too GPRS not EDGE. UK uses the same frequencies as India so I don't see any reason why it shouldn't work, since it works just fine for me.
Sent from my Desire HD using xda premium

Hi, yes i have done that quite alot of times, also tried sims from different networks, keeps reverting back to auto, also in the hidden menu it reverts back to auto, this is fustrating, also i notice when i get the latest Rom from official HTC uk site , i get error, model ID error,
this is the one from official uk htc site, which gives model ID error when trying to flash it
RUU_Tube_HTC_Generic_1.11.0.0_Radio__release_203247_signed
i then found this
RUU_Ace_Sense30_S_HTC_WWE_3.12.405.1_Radio_12.65.60.29_26.14.04.28_M_release_225512_signed
that loaded in fine,
its very fustrating

this is what it says when trying to load rom update from official htc uk site
RUU_Tube_HTC_Generic_1.11.0.0_Radio__release_203247_signed
why is the version number lower ?
also could it be i need the UK radio loaded to work on 3g ?

That RUU is not for this phone. See the picture. That's why it's giving the model ID error. I just checked the HTC UK website and it says 'HTC Media Link ROM Update for HTC Desire HD (1.11.0.0)'. It's an upgrade utility for the HTC Media Link. That's an accessory that you can connect to your TV via HDMI and use to stream music and videos from your phone. It uses the DLNA feature of the stock HTC Sense ROM. The RUU you downloaded is firmware upgrade for that accessory. That grey rectangular box in the picture is HTC Media Link.
Sent from my Desire HD using xda premium

my mistake sorry, i did update to latest via the menu via wifi, went to 2.3.5, i dont understand it not getting 3g or H connection, also doesnt work on three uk network, but works on rest uk networks,
love to know whats causing this, using a phone just on g is impossibly slow

Hi, do you think it could be antenna faulty, as i left in three sim it didnt get no service but next day it recieved a text from three, im thinking maybe the antenna for 3g is faulty but ok to recieve normal reception

It's possible. Get it checked. I really don't know what's causing this since it's not as issue of frequencies not matching. If the bottom plastic cover of the DHD is damaged in any way or the contacts inside are screwed up, the antenna will act funny. It's inside the plastic cover.

sashank said:
It's possible. Get it checked. I really don't know what's causing this since it's not as issue of frequencies not matching. If the bottom plastic cover of the DHD is damaged in any way or the contacts inside are screwed up, the antenna will act funny. It's inside the plastic cover.
Click to expand...
Click to collapse
the only reason i say that is, the three network in uk i dont get any signal says no service, but i left it on all night, and it recieved a text from three so thinking its struggling to get signal, the antenna on cover looks ok, the phone is brandnew, i have ordered another back antenna see if it does anything,