Database Users

Can't Delete Outlook Account! Help!

I've googled like crazy and searched these forums and cannot find a solution!
I added an email account to my Outlook that I now wish to delete or even just edit settings. For some reason, it doesn't show up under Menu>Tools>Options.
Its just not there!! It does show up in the account picker...but when I click on Menu>Delete NOTHING happens.
Its just...there!
I've seen a thread or 2 where people complain about this, but have yet to find a solution!
I have a theory that the Palm Messaging App that I'm using for SMS has messed something up within outlook. Thats just a guess though. I'm not sure.
I'm also using Sprint Mobile Email app. It has also added an outlook account that doesn't show up and is unable to be deleted or edited (however I wish to keep this one).
I'm comfortable going in and deleting registry settings or files to remove the extra account, I just can't figure out where to do so! This is driving me crazy. Help
and thanks in advance. This site is the best!

if you created the account using ActiveSync, open ActiveSync and select Menu->Options and then clear the checkmark for "E-mail". this should remove the email (account) from your phone. you know if all else fails, you can perform a hard-reset which will clear all email accounts, programs, contacts, etc., that you added to the phone. Settings->System Tab->Clear Storage is the same as a hard reset. Be sure to backup your contacts, pictures, ringtones, etc, to your laptop before doing the hard-reset.

Yeah I appreciate those tips. I was hoping to not have to do a hard reset but its starting to look that way. Now some of my Sprint Client fetched emails are getting into the phantom box for no reason what-so-ever.
I do have an exchange connection going for work, but that has nothing to do with the confused mailboxes. At least I don't think so. Hell, who knows. The phone seems to have slowed down since I installed exchange. Is that normal?
Looks like a hard reset may be in for tonight's excitement.

open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?

on my sprint touch outlook has an asterick next to it and the delete option comes up but you can't select it. I dont have email selected in activesnyc but I do have calendar, contacts, tasks and notes selected. Perhaps that's the reason outlook can't be deleted from the email accounts list?

tft said:
open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?
Click to expand...
Click to collapse
Do you know where the email account key is? or which key it is?

How to change server credentials MS Mobile 6
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thank you, still useful today!

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Thanks, I was stumped and your instructions solved this for me too.

FINALLY re: Can't Delete Outlook Account! Help
rboschman said:
Thanks, I was stumped and your instructions solved this for me too.
Click to expand...
Click to collapse
I have been trying to find answers for "messed up outgoing display name" when setting up email accounts & the (silent mail) or "stealth" outlook.
Bad entry in "exchange mail (outlook) windows mobile 6.5 and still can't find any visible means of deleting, changing or updating the "silent" outlook email settingsl 3 days non stop research and web searching...now, I find this site. Thank you!
I received my phone 4 days ago (and only received the HAND SET), after fighting carrier for 7 months regarding the non functioning phone with multiple defects that stared one week after full price purchase. No instructions, no charger, no connector cords for PC to HH Device, NOTHING! not to mention the sim card also missing.
Many individuals; tech support, advanced tech support, supervisors with carrier; support forums, product manufacturer, endless web searches, etc., etc., I was amazed and very frustrated with being treated like a complete idiot-(i will just leave it at the idiot part) and no solutions either until now. When researching the document "Deploying windows Mobile 6.5 phones with Microsoft exchange server 2010.,
It was so nice to see exactly what I was relating to and in my language (lol) YES here on this site - finally!
You all are so friendly & helpful! Like I mentioned I have only had my HTC Touch Pro2 for 4 days now, and being unable to locate the account management settings, I am very lost. I have no instructions either - have been going off web sites. I don't even know where to start to find solution here with your instructions, so if anyone can give a little more direction - it would be great
i need to know where to go to change server credentials MS Mobile 6 - (HOW do I get there? is ACTIVESYNC on phone or on my computer under the windows mobile device section, do I have my computer cord phone and pc hooked up together....
sorry, I was in schook when we hand wrote everything and a plunker typewriter was what we used for a manditory "typeing" class.... A little in the Flinstone Age - but really adapting - this phone was my stepping out, and I was and still am very excited to play with this new toy -
--------------------------------------------------------------------------------
You've probably sorted yourself out by now but if you haven't here's what you need to do.
I have only used a form of active sync on my Palm Pilot for nursing, b) but, that was hooked up and set up entirely tech department and they just told me what to do (enter contacts, updates like that into computer, then hook up the cords, and press the sync button" = that's it
Now, taking a deep breath because a solution is within reach I am ging to attempt the task but i do need step[step directions involving active sync and it has to be from the get go please....anyone.....
Hopefully others that get in this same slump will stumble upon this site, and help avoid such frustrations.
Thank you all for your knowledge base, and contributions, I am confident that the name floating in computer space hidden in the "Stealth" Outlook is beginning to appear.
Now onto the active sync, so I can get back to my state board review that took back burner for 3 days (oops)-

Thanks, worked for me too.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thanks, i had the same problem today, and this helped my delete my exchange email address....

The Quoted solution, solved my problem with Exchange.
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
I had a problem with Windows Mob 6.5. I was not able to Syc with company email service due to the Syc error message. I applied the above solution and reconfigured my account, than the Syc service came back.
Regards,

xxx
was getting frustrated already

Delete ActiveSync, HowTo
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Just wanna give a thumb

Setting Up POP Mail

I finally got my HD2 today. I'm trying to set up a POP3 account. Two issues seem to exist:
1. There is no longer a setting that prevents mail from being removed from the server once it's downloaded. Is that now automatic, or is the setting somewhere else?
2. I'm setting up the outgoing mail server using a different account and password. (It's a long story, but necessary). While the settings dialog allows this, when I go back in and look at the settings, the setting is now checked to use the same account and password as in incoming server. Is it no longer possible to do this?
Thanks in advance.
-Bob-
Never mind. Figured both items out by using the standard Windows setup. HTC Sense seems to be missing some settings.

I was wondering the same

I was actually asking the same...
How do you get to the "standard Windows setup"?
In an other thread I read that there should be an "INBOX->Menu->Options" menu entry but this is missing on my HD2 or at least I can't find it... (German ROM but no Carrier Branding).
Any thoughts?
Cheers,
Thinman

you should use the Windows Application and not the HTC Sense Application. Click the windows hardware button and look for E-Mail among all the applictaion listed, you will have access to a lot more settings.

From the HTC sense mail screen, click
Inbox (left soft key) then menu - tools(scroll down to find) - options
to call up the windows options screens rather than the HTC ones. The differences are slight, but important.

Thanks a lot!
scroll down to find
Click to expand...
Click to collapse
That was the keyword... I must admit I haven't thought of that. I assumed that the menu is just that long. From now on I always try to scroll first!
Cheers,
Thinman

Can't modify e-mail settings.

I used to have, but now can't find the settings page for e-mail. I am going out of town, and want my email to download periodically. The settings window is nowhere to be found! It used to be a page that included Outlook and my GMail, and the idea was to hold stylus on the account to make modifications to the settings.
I can't delete an email account because...same window is missing.
Any ideas?

From inbox Menu select Tools > Options. This takes you to the page you wanted.

Thats what I thought also, but, there is NO tools to select!
I guess a hard reset is called for...darn.

jdwilson said:
Thats what I thought also, but, there is NO tools to select!
I guess a hard reset is called for...darn.
Click to expand...
Click to collapse
Try to access your settings through active sync, assuming you had gmail running as exchange server.

I don't use an exchange server...I'm an old retired guy!
I have a few things to look at before I do the Hard Reset, which is the last thing I want to do.

EMBARRASED.
It has been so long since I have had to modify my email settings....after selecting MENU...it is a scroll up/down menu. Sorry for wasting the space and time.

Gmail delete working

i own the hd2 t-mobile usa version
so like all of you, i was frustrated that deleting a gmail off of the hd2 (when set up via imap which is automatic from the normal gui setup) didn't work.
in searching these forms i saw that many of you have set it up via activesync. this is my first smartphone and due to my ignoance, i couldn't figure that out. i have outlook via activesync which works great, but can't figure out how to setup another e-mail address via activesync. i saw this page google.com/support/mobile/bin/answer.py?answer=138636&topic=14299via another thread here, but when i go to active sync on the hd2, all the setup options are greyed out. (if anyone could help me here, I would appreciate it)
anyway... so i decided to press on and found this. when you have the gmail inbox open and you go to menu - tools - options - gmail - edit account setup - 6 screens over - advanced settings (really!?!? i mean really!?!?) there's a drop down that has two options:
1. move them to server trash
2. delete them off server
the default was set to "move them to server trash." i changed it to "delete them off server." i then sent myself an email, deleted it on the hd2, and unfortunately it came back when i hit send/retreive.
knowing that didn't work, i went back to the above setting and put it back to the default "move them to server trash." when i tried it again, it worked. i've done three test e-mails to verify and it works fine -- every time i delete off of hd2, they don't come back (and they are in the trash folder on gamil server).
oh the whoes of smartphones... hope this works for you. (here's 3 hours of my time i'll never get back) good luck everyone and let me know.

Awesome dude! Many thanks for this, It was always a pain to receive emails at work, delete them, to onyl get home and have them come back down in Outlook!

ok well here's an update. it apprears there's a bug in the sence gui. if you delete the email from the sence gui (menu - delete message), the email comes back.
however, if you delete from the gmail inbox (select inbox on gui -- lower left, select the email you want to delete, press delete and you get a confirmation window), it will also delete from the gmail server (move to trash folder).
can someone else verify this?

Yea, same issue here. If I delete from Sense UI, it comes back when I press send/receive. Deleting from the inbox is the only way i can get things to delete properly.

Strange thing you're talking about, until now I never encountered this issue, mails never come back after I deleted them from My HD2.
I upgrade the ROM very often and never had this issue (stock roms, Dutty's ones and now Topix ones)...

Howling Wolf said:
Strange thing you're talking about, until now I never encountered this issue, mails never come back after I deleted them from My HD2.
I upgrade the ROM very often and never had this issue (stock roms, Dutty's ones and now Topix ones)...
Click to expand...
Click to collapse
howling, are you specifically talking about gmail?

Email, "get the rest of this message"....

I am annoyed of this, when I open an email...any email... it always says "get the rest of this message (_ _ k)"...I would like it to download the whole email right away (or at least I would like to know how to set it up to do so).... I did this :
Start -> E-mail -> Menu -> Options -> Tap an account to change settings - > Download size settings -> Message download limit -> Entire message
and it still seems to not download the entire message...

Are you using pop or imap email access? At least with IMAP it downloads the headers first, then the content, so you have to give it a minute or so if you've got a lot of email coming in.
Another setting to check is how many days worth of email to get - maybe it doesn't download "too old" emails as standard.

I dont have that problem.But, i will say that the email feature on windows phones (not specifically the HD2) needs alot of work. I mean,to be honest,its not REALLY finger friendly now is it?
"tap to scroll" "download images" i mean,come on.......

erebusting said:
I am annoyed of this, when I open an email...any email... it always says "get the rest of this message (_ _ k)"...I would like it to download the whole email right away (or at least I would like to know how to set it up to do so).... I did this :
Start -> E-mail -> Menu -> Options -> Tap an account to change settings - > Download size settings -> Message download limit -> Entire message
and it still seems to not download the entire message...
Click to expand...
Click to collapse
which e-mail provider are you using?
Some e-mail (like google for instance) will have settings that will allow you to access your e-mail via the outlook exchange server settings on your phone. This will allow your provider to push entire e-mails as they arrive.

Would be nice to have a more user friendly email app, wouldn't it ?
rumz82 said:
I dont have that problem.But, i will say that the email feature on windows phones (not specifically the HD2) needs alot of work. I mean,to be honest,its not REALLY finger friendly now is it?
"tap to scroll" "download images" i mean,come on.......
Click to expand...
Click to collapse
This is another gripe I had.... I was wondering is there any other email alternatives that actually work nicely with our phone...
see I compare things to the iPhone here n there because that was my last phone I had (and I had it since it first came out mind you so that is about 3 years)...so at least the iPhone had a decent email app (from what I could see)..it was user friendly and did not require alot of maneuvers to load/reload/check emails...
Now I am using Yahoo and Gmail, for those of you who asked....now it seems as though it is working correctly now (in regards to loading the whole email that is)....but as I just mentioned in the previous paragraph -I would like to see if there are any other good email apps for the HD2, does not have to be anything fancy even as long as it works nice n smooth and is user friendly... so instead of having to make a new thread or something maybe we could figure that one out here ? IDK, please advise me...