Database Users

HD scratches/bad paint quality

Hello,
My HD is less than 24h old. I used carry pouch to protect it. And here I get them, the first scratches. I have no f*cking idea where did I get them from... They'r below the buttons.
Surfing russian HD forums I noticed that some people have the same issue. Guys, check your HD in that place for any scratches I think this is bad paint quality, and it really really sux!
I attached the photos
P.S. - do you know if it is possible to buy that scratchable frame in future and replace?

arff bad news,
the garantie is effective?
change the hd
I have 15 days satisfait or rembourser

Mine still looks like new after couple weeks of intensive use. I only use the pouch when going to work, or from work to home. But most of the time its in my pocket without it. Maybe the build quality alters, what model do u have? Mine is euro-version.

Same problem
Paint is scratched near usb connector area as well as on top of the device
I had it for 3 weeks now and it seems old.
I'd like to protect it but I couldn't find anything on the Internet.
Does anyone know where to buy a protection case for Blackstone ?

Protect it and forget about scratches
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!

javier24 said:
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!
Click to expand...
Click to collapse
i also ordered this protector. do you have pictures of your HD with the protector installed?

javier24 said:
I did buy a protector called clear coat http://www.clear-coat.com/product.php?productid=508&cat=0&page=1
You'll never get any scratch. It is available for the HD!
Click to expand...
Click to collapse
That's screen protector, isn't it? We'r talking about the frame around the screen.
Sorry, my bad, didn't see it's Full Body Protection
Vinski- mine's from UK

Guys, how many threads about this are your going to open?

10 characters

D-Jay said:
Guys, how many threads about this are your going to open?
Click to expand...
Click to collapse
Until someone will tell if it is possible to buy a new frame and get it replaced

Sallcho said:
Until someone will tell if it is possible to buy a new frame and get it replaced
Click to expand...
Click to collapse
What do you expect, that we fix it for you just because you open a million threads?? For the love of God use the search function next time.

Please see here, http://forum.xda-developers.com/showthread.php?t=445278

touchscreen does not "untouch"

Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?

Looks like condensation under the screen to me.

Reapply screen protector... That's it..

I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery

Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\

This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...

cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.

HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english

tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not

Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well

Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.

Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...

db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?

I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?

dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so

It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?

dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.

Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.

Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.

guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!

Battle Scars *OUCH*

So I'm trying hard to keep my phone from getting even one scratch until my cases come in, which should be any day now.....
....then today I freakin' drop it on the concrete by accident.
I feel like $#!t ...my heart sank.... damn it!!!
BUT, on the bright side I am very surprised on how well it took the hit. The phone dropped and actually rolled a couple of times, yet it only marked up the plastic/metal looking trim that goes around the phone.
By any chance do you think the rim piece would be available later for a replacement part? Gosh I sure hope so. I'm desperate to go rip off the trim at the T-Mobile store
...I keep telling myself....it could have been worse right?
Bottom line: For how hard it hit the concrete, I'm impressed...since it was dark I was thinking it was going to be way worse, until I held it to the light to see the damage. Thank goodness for not a cracked screen....
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..

Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.

you should put a warning in the title, those pics are way to graphic.
:'(

Mithent said:
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
Click to expand...
Click to collapse
Yea I agree that the Vibrant is well made. I've read a lot of some people commenting on the material and all, but obviously they have no idea how well the made it is. Heck, I'm kind of glad it wasn't heavy and bulky.....
"THE heavier they are the harder they fall..."
Kudos Vibrant....just can't wait to put a case on it to mask the scars....Soldier.

Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
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Click to collapse
I know brother....I'm slowly getting over it though.... I can't wait until my black case comes in so I can put it on. At least I won't see the scars....

I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App

iunlock said:
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Click to expand...
Click to collapse
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!

OH MAN. I am week in the knees just looking at it!

Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
Click to expand...
Click to collapse
more like nsfw.
dam that hurt me. i just got mine last night, hope i dont do the same

A gel skin would cover those up nicely. I decided to get one in the first place because even though I love the feeling of this phone without the skin on, I hate scratches/dents a lot more.
I had a bad track record with my G1 too... dropped it like 4 times

You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App

afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping

Don't be too sad. I got a screen scratch the other day. Of course its real tiny and when I point it out to others, they can't even see it. But its all I see.
Sent from my SGH-T959 using XDA App

At least you got it over with. Now no more worries about dropping your phone. lol

At least you can cover it with a case, unlike scratches on a screen.

Ouch! That looks like it hurts.
Feeling Vibrant on xda-app

afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
The best one IMO is the one from clearfreak, which is the one I have. Just make sure when applying it, to follow their directions. You have to spray it with water, wet your fingers and squeegee the water out with the little tool it comes with.
It's made out of 3M and you can't even tell it's on. All the other screen protectors like the generic ones really mess up the touch response. It's not as responsive from what I've noticed. Stay away from chEapBAY if you know what I mean...those are all pieces of junk from china, hence 5x protectors for $0.99US

lqaddict said:
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Click to expand...
Click to collapse
Same one I have and I love it....the 3M stuff is awesome, thank goodness if it wasn't for it I would have definitely have scratches from the fall.
You should write them and ask to exchange your screen protector. I actually got mine swapped out because I had some annoying lint on the sides and couldn't get it out so they swapped it.

disturkis4u said:
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I know that feeling! My heart literally stopped....The whole freakin' world stopped LOL....
I once had an HD2 as well and that thing weighs a ton. Bigger it is the harder it falls...That phones like half glass....miserable phone.

acspin said:
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
Click to expand...
Click to collapse
Very interesting you asked that because I was curious at first as well. However, I must say that once I did put it on, it didn't alter the quality at all.
As for it being sticky, I assume you mean on the surface when you glide your fingers across it right? Well...it depends if your hands are dry or not....it really doesn't bother me and I think it works fine...the only time it may be a little resistant is when your hands are sweaty. I think that would go for most all screen protectors though...

Dropped my precious HD2 ... doh!

Hey guys,
Just got out the car, fell over the cat and my HD2 has slipped from my top pocket and slammed screen down into the concrete driveway, doh! The screen is obliterated with cracks ... however
1. The picture is 100% clear/fine
2. The touchscreen works 100%
Can I just replace the top glass cover/screen, or is it an all in one combined unit? Im confident with electronics, just wish to know the answer before part hunting and stripping the device.
Cheers
Mike

Vapourmike said:
Hey guys,
Just got out the car, fell over the cat and my HD2 has slipped from my top pocket and slammed screen down into the concrete driveway, doh! The screen is obliterated with cracks ... however
1. The picture is 100% clear/fine
2. The touchscreen works 100%
Can I just replace the top glass cover/screen, or is it an all in one combined unit? Im confident with electronics, just wish to know the answer before part hunting and stripping the device.
Cheers
Mike
Click to expand...
Click to collapse
I would call HTC. They are good on their prices when it comes to fixing stuff that is out of warranty. A guy I knew got his Nexus One screen replaced for $90.

ap3604 said:
I would call HTC. They are good on their prices when it comes to fixing stuff that is out of warranty. A guy I knew got his Nexus One screen replaced for $90.
Click to expand...
Click to collapse
Problem is, I cannot afford to be without my phone, the phone is still usable its just difficult to read through the cracks, the image and touchscreen still work perfect, it's as if another layer of glass sits overtop.
Im 100% confident in stripping electronics etc, was just after a quick answer as to whether anyone knew if this was likely to be an entire screen or just a digitizer, if no one knows I will just strip it down tomorrow when I can get to my T drivers.

check out this vid on dissembling the hd2 - you might find your answer there..hope it helps
http://www.crunchgear.com/2010/03/02...g-the-htc-hd2/

look on craigslist. a lot of shady places replace your broken screens for cheap

Moschino02 said:
check out this vid on dissembling the hd2 - you might find your answer there..hope it helps
http://www.crunchgear.com/2010/03/02...g-the-htc-hd2/
Click to expand...
Click to collapse
http://www.crunchgear.com/2010/03/02/official-htc-step-by-step-video-for-disassembling-the-htc-hd2/

mrroey said:
look on craigslist. a lot of shady places replace your broken screens for cheap
Click to expand...
Click to collapse
I'm happy to repair myself as I see no reason to pay someone money when I work with electronics daily and I can locate parts easily, just need to know if its the digitizer or the LCD that's broken without pulling the device apart.
Also, thank you for the link above, will give that a look now, I really think it's just the top digitizer as the screen still shows a crystal clear image, the backlight works fine and the touchscreen works too, its just badly cracked.

This happened to me (apart from the cat), however it seems you got lucky, the LED screen decided to break, has all funny white lines over it but the glass is perfect.
^^ As far as going to fix it your self is concerned, I would have tried myself, however I just know with my luck that something would go wrong and it wouldnt work D:

I usually go via the DIY route but I've seen too many stories where HD2 repairs have gone horribly wrong. It seems that replacing one part is fairly straightforward but avoiding damage to others is not. I'm sure that as miniaturization continues repairs, even by talented amateurs, will become impossible.

It's your digitizer. It's available online. Just make sure you get the right one for your country. TMO-US uses a different one than everywhere else, I believe. Also, watch the video linked above. The digitizer removal I hear is somewhat tricky. Good luck!

Hi there and hello from Croatia!well,i must say changing digitizer on hd2 aint easy.lcd is glued with some special glue type and after you glue them up u need to glue digitizer for housing,for that im using ebay double sided iphone 3m tape but it is not strong enough.as for the hardware inside u ned to be 100% concentrated on this cuz flat for keypad is 30$...digitizer around 50$...chinese resellers with good quality.good luck!

Scratched Screen HD2

I had a look at previous topics but nothing there that answers my question (unless i have missed something)
Basically i had a screen protector on for a while but it got a bit "lumpy" so i took it off, i was taking pictures of my son on the beach and i stupidly left my HD2 in the sand where it got a few small scratches, I've got the phone about 6 months now,anyway 've been looking online and at prices like these http://www.dealsniper.com/en/home/p...-with-touch-screen-digitizer-replacement.html i don't wanna have to pay big money so I'm wondering can someone recommend a replacement screen that doesn't cost a fortune, i am sure this has happened to many people, ill be ultra careful in future i plan on getting a good few years out of this phone.

Just a small question...
Does anyone know what the result is when having some small scratches and putting a protector onto the screen again?

Screen Protector
Hi,
These hide the small scratches that you have.
I got one of these and it takes good care of my phone.
zagg.com/search/search.php?x=0&y=0&keyword=hd2

DieGemaskerdeRubberman said:
Hi,
These hide the small scratches that you have.
I got one of these and it takes good care of my phone.
zagg.com/search/search.php?x=0&y=0&keyword=hd2
Click to expand...
Click to collapse
hi there
that link wont work,do you have a link i can go to?
thanks

you can get a glass compound paste from home depot. you can easily buff out scratches from sand. if they are deep, i you cant buff it out.

emcn84 said:
you can get a glass compound paste from home depot. you can easily buff out scratches from sand. if they are deep, i you cant buff it out.
Click to expand...
Click to collapse
what is home depot?
No they are minor scratches only

jonny68 said:
what is home depot?
No they are minor scratches only
Click to expand...
Click to collapse
oh sorry lol, i didnt notice you are in ireland. home depot is a home improvement store here in the states. your best bet is to get a tube of the compound online somewhere (google it) a 2 oz. tube will run you about $10 usd. also go to your local optometrist and see if they have scratch repair cream.