Database Users

Emails disapear every day!

My emails on my Pop3 account "not outlook" disappear every day or so, is there a setting that deletes emails? I can't seem to find it.

Need a little more info. Are they disappearing on just the phone or in your account period? Are they disappearing because you only have the phone set for that account to download a certain number of days/weeks and they are older than that? Are these emails in the main Inbox or other folders. Please elaborate some more.

They disappear from my Imagio, not from the email server. It downloads new messages every time it does it's send/receive, but once a day the Inbox is emptied out.
I don't use outlook on the phone nor does it receive emails, even thought I see it on the emails list.

Check this:
Go to the mail tab, select Inbox, then Menu -> Tools -> Options (may have to scroll the list for some of these items) then Send/Receive Schedule. For the "Download messages" drop-down option do you have Today's messages in there? That means it will only pull each days messages and drop any that are older. Change this to show you whatever amount you wish such as 3 days, 1 week, 2 weeks, etc. Hope that helps.

Mine is set to "All Messages" in the drop menu...

I had that issue too... it sucked.. I am using gmail and switched to IMAP and it now seems to have fixed.. I also am now using google sync through outlook and it seems to push email quite well..
m.google.com/sync from your computer will give you all the instructions as well.. I was worried about battery usage but today was my first full day using google sync and it doesnt seem to drainm battery too much

So far it looks like the issue resided on my Outlook 2003 deleting emails of the server, I had to change the option to "Leave a copy of messages on the server" checked and the amount of days to do so.
I will post in a few days how many emails stay on my phone.

Here's a thought: what if you set an Outlook rule to move your Inbox mail into a different folder? Just be sure that the new folder is set to sync.

My issue was resolved already, I love this phone...

Leo deletes Mails after some days

Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?

KaNarlist said:
Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?
Click to expand...
Click to collapse
It doesn't - you must have set something to do that.
Can you give us more information? We'd need to know if it's an outlook account, or a hotmail account etc.. Also, have you checked the mail server (or online inbox) to see if the mails are actually deleted, or just not shown on the HD2.
Thanks

I have the same problem, I have check actually the mails have not been deleted from the server. It just not showing in HD2 anymore, I can't find where to configure this.

In the email configuration, how many messages do you download? The past 3 days? All?

In INBOX window go to MENU - TOOLS - OPTIONS... Press name of your email account... Edit Account Setup ... press NEXT couple of times and you will come to screen with choice "Download messages:" where is by default "From past 3 days" and it could be changed to ALL messages.

Ok thanks I will try it.
Although "Download messages" is a bit missleading for this, because the mails are allready downloaded

It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
if you use pop3 and deletes the messages from the server the messages could be lost.
Use imap instead then your phone and mail server will just sync and on delete the mails you delete manually

JLHdk said:
It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
Click to expand...
Click to collapse
Right.
Make your settings in Active Sync > Menu > Options [click on E-mail] > Settings > Download the past > All (or less, as you want).

Emails disappearing

I have searched for email problems but found none that describe my problem.
The problem is this.
1. Emails that have been read, but not deleted are removed from my HD2.
2. I get a notification that an email has been delivered. If i don't read that email, pick up my phone and so on. I can return to my phone knowing that i should have a message to read and find none.
I believe that what may be happening is that my emails are getting cleared down on every send/receive schedule.
Can anyone assist?
I am not saving messages to the SIM card currently.

I had that problem.
I guess that messages are deleted from hd2 when they are deleted from mail server
In other words, when you download them with computer for example, where you probably set it to: delete messages from server after they are downloaded, they are deleted from hd2 after next send,receive...
So I guess that these emails you would like to read them on your hd2 are deleted because in the mean time you or some software deleted them from email server

I find this happens if I empty the deleted items folder in Outlook on the Windows PC to which my HD2 is synched.

Disappearing email
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...

CRO_Misho said:
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...
Click to expand...
Click to collapse
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

samsamuel said:
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Thank you for your reply, samsamuel!
I have tried to find an email option screen that you are referring to, but I just don't see it anywhere.
Could you please guide me to it?
TNX

sure, from home screen go mail -inbox -menu -scroll down to tools -options switch to storage tab and there it is.

Oooops, I 've missed the scroll down part.
TNX

hehe you aren't the first

Hi there!
I have the same problem, but this problem persists...
samsamuel said:
find the email options screen that lets you set the storage location,
Click to expand...
Click to collapse
Ok, done.
samsamuel said:
and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,

Mano75 said:
Hi there!
I have the same problem, but this problem persists...
Ok, done.
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,
Click to expand...
Click to collapse
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.

samsamuel said:
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.
Click to expand...
Click to collapse
Hi there samsamuel. Thanks for your answer.
I understand this behaviour, but what I can't possibly understand is why the email is not kept in my HD2: I get the notification, I click to download it, hence, in that very moment a copy of the email is in my device. Then, why can't it be kept in my device if it was already there!?
It's fine if later on, it refreshes and it detects that there's no email in the server's inbox....but please, don't delete me the copy that I already had in my device! It has no sense!
Isn't there an option to keep these copies?
And yes, you're right, I don't want to alter my outlook, that would be a nightmare.
Cheers!

No choice for that?

Are you all happy with this email behaviour?
..I'm asking because there seems not to be a solution for this...

Up...

I'm having the same problem man... it's giving me the ****S. How do I put android on this PoS HD2?!

figured it out...
Open inbox > Menu (scroll down to tools) > Options > Click your email account > skip through all the bull**** until you get to the "Email Setup, automatic send / receive & dowload messages" drop down boxes screens, Hit "Advanced Settings", then change the 'When deleting messages:' from delete them off the server to keep them on the server.
Stupid WinMo.

Try an email account that supports IMAP. Some providers allow POP3 or IMAP so you might not have to change accounts.
I don't like the way IMAP looks in Outlook, but it works much better across several devices. I have two PCs and a couple of phones. No matter where I am, each device always reflects what is ACTUALLY in my email online. It took a little adjusting to, but I think it's much better. In Active Sync/Windows Mobile Devie Center, I no longer have Outlook set to synchronise with my device. Try signing up for a free Gmail account and try it on your phone and in Outlook on a PC and see what you think...

Somehow found what seems to be the problem...
inbox - tools - options - accounts tab - choose your account - edit account setup - click next until:
Automatic Send/Receive:
[Every 60 minutes]
Download messages:
[From past 3 days]
Change this from past 3 days to All messages and voila!
It's seems to save space by providing you only with latest e-mails. Make sure to do the Storage options mentioned earlier!

Gmail only showing last days

Hello,
I have set up my gmail as IMAP with the standard config of the HD2. Everything works fine, the only problem is that the mail only shows the last couple days and not the enitre mail account.
Shouldn't is show all mails I have in my gmail account since it's setup is IMAP?
If so, did I miss a setting?
Thanks in advance for helping!
P.S. I've searched the forum for similar threads but couldnt find one, apologies if it's a double post.

I'm not sure about IMAP but when using activesync to interact with gmail, there is a way to tell it how far back to download emails.
Why aren't you using activsync and gmail's push email service by the way?
When you're setting it up, on the last screen when you are selecting what services you want to use (calendar, contacts, email) if you highlight email then you can click on setting and set how far back you want to sync.
NOTE: Don't try and do tasks or texts because google doesn't support them yet.
Hope this helps

For Yahoo (not Hotmail!)
1. Select eMail in the HD2 Start Menu.
2. Select your mail account (without opening the mail, if you open the mail, simply press back arrow on hardware keys, and then reselect eMail form Start Menu.
This will ensure Mail Account is highlighted.
3. Select Menu > options
4. Tap the account to change settings
5. Select Send/Receive Schedule
6. Select frequency and Download options eg past 3 days, 5, 7, 30, ALL
Download size for mail and attachments also available.
This does not appear to be available for Hotmail account!
Hope this helps.

works fine, thanks

Gmail emails not deleting?

Hi everyone,
I have searched the forum for similar problems but can't find anything. I have my email set to check email every 15 minutes. Even after I delete the emails from my phone, when gmail is checked 15 minutes later, the emails return once again as "new". On the computer version of gmail, the emails are still unread in the inbox.
How can I set the "delete" on the email tab to actually get rid of the email? (preferable send the email to the archive function of gmail)
Thanks in advance.

anyone?????

I have the save problem

Use activesync (with push) instead of POP/imap, works perfectly.

Mine did the same thing until I changed my mail settings to say "delete from server" and also "immediately" if you don't change your delete settings to immediate then it wont actually erase the mail until the next time it connects and downloads it all over again.

GMAIL not deleting - Windows Mobile 6.5
I'm running WinMo 6.5 Cell ROM on a Touch Pro 2 from HTC.
I have exactly the same problem. I delete GMAIL messages from the Inbox on my handset. Next time the phone does a Send/Receive it brings down all the new mail again from the GMAIL server. Basically the handset is not marking mail as being deleted, nor is it marking the mail as read on the server.
I'm using GMAIL in MAPI/SMTP mode on the handset as this is what is accepted by default when setting up the GMAIL account on the device.
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?

GNMurray said:
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?
Click to expand...
Click to collapse
I use activesync to download all my messages from google, It also pulled my calendar and contacts to the handset too, I found the instructions by going to: wwwDOTgoogleDOTcom/support/mobile/bin/answer.py?answer=138636&topic=14299 (wont let me post outside links, so Dot = .) Also on section 11 before syncing everything, I synced each item individually first then switched them all on as I was getting errors.

ActiveSync and PUSH MAIL for Google Mail is the best alternative for being able to hardly experience inbox and retrieval errors.

to delete emails go into your inbox and when you delete, use the left softkey (the bin icon) to delete and not the sense menu.

Gmail not syncing
I had the exact same issue. I searched forever until I found what worked for me. It appears to be an issue is you restore using nandroid. Here is the link on how to do it.
www(.)google(.)com/support/mobile/bin/answer.py?answer=113869
remove the () () of course.