Database Users

Weird spot on the screen

Hi guys,
Today I noticed a very weird looking spot on the screen, or better just below it. It seems like there is some fluid just beneath the surface of the screen. I am always very careful with my HTC's, so I really don't believe I caused it... There was no pressure, I didn't drop it, I carry it in my shirt breast pocket or inside pocket of my jacket, without any other items. I really really dont know what happened - I pulled it out of it's leather sleeve, and it was there. This morning it wasn't.
Any idea if this is covered under warranty? Any idea what caused it?
Best Regards,
Lukas

Lukasss said:
Any idea if this is covered under warranty?
Click to expand...
Click to collapse
I'd be STRAIGHT on to my supplier if mine looked like that! How does it look when the screen is on, cos let's face it, that's when it really matters, and probably how they'll view it when it comes to the warranty.

It's difficult to capture on a picture, but it's VERY visible when screen is on. Colors beneath the spot (wallpaper) seem washed out a little, so you get a very small color difference...

Something to do with cold weather and heating leading to condensation? I have no idea but I would ake a photo and email HTC AND your place of purchase ASAP to see if you could get a replacement, even if it doesnt bother you when the screen is on. It would bother me though, I think I havean almost OCD like quality when it comes to devices being perfect...
On a second thought, the leather case that comes with it is extremely tight, I couldn't remove my phone from it for the first few days till it stretched out! Do you think that might be enough pressure to do that to a screen?

I'd definitely get on to whoever you got this from then. That's not good!

call the waranty service ...

Mine had a weird spot as well right in the middle (and it appeared out of nothing like yours). Doesn't quite look like yours though (maybe you just caN't see it in the photo). Only noticeable at certain angles, and it looks like a colorful smudge. With the screen on it's even harder to notice it. When you press on it the "puddle" moves and shifts.
It looks like there is humidity under it. I went to the shop where I bought it, and they said that happens with some other touch screen phones, and is bound to disappear. The guy said it was due to the heat getting trapped bellow the screen.
In my opinion looks more like a humidity condensation thing.
Take it to the shop where you bought it, ask for an opinion. You still have loads of time to use the warranty, and if in 3 or 4 months it is still there or if that bothers you, just activate the warranty.

Thnx for the replies guys!
Something to do with cold weather and heating leading to condensation? I have no idea but I would ake a photo and email HTC AND your place of purchase ASAP to see if you could get a replacement, even if it doesnt bother you when the screen is on. It would bother me though, I think I havean almost OCD like quality when it comes to devices being perfect...
Click to expand...
Click to collapse
I don't think it's cold/warm/cold issue... Today I got up, put my phone in my inside jacket pocket, went down to my garage, got in the car, drove to work, into an underground garage and took the elevator into the office - phone wasn't exposed to cold today AT ALL. And it doesn't seem to be water, it's not very fluid, and there is no damp.
even if it doesnt bother you when the screen is on
Click to expand...
Click to collapse
It bothers me massively - even when I'm NOT looking at it. The spot is also very visible when the screen is turned on.
I'd definitely get on to whoever you got this from then. That's not good!
Click to expand...
Click to collapse
Did that immediatly after noticing the spot - my supplier asked me to e-mail him the pictures which I did, but he seemed reluctant to promise a replacement... He said that quote mechanical damage is not covered by HTC warranty unquote. This sucks - I didn't do anything wrong!
Grtz
Lukas

CyberClaw said:
Mine had a weird spot as well right in the middle (and it appeared out of nothing like yours). Doesn't quite look like yours though (maybe you just caN't see it in the photo). Only noticeable at certain angles, and it looks like a colorful smudge. With the screen on it's even harder to notice it. When you press on it the "puddle" moves and shifts.
It looks like there is humidity under it. I went to the shop where I bought it, and they said that happens with some other touch screen phones, and is bound to disappear. The guy said it was due to the heat getting trapped bellow the screen.
In my opinion looks more like a humidity condensation thing.
Take it to the shop where you bought it, ask for an opinion. You still have loads of time to use the warranty, and if in 3 or 4 months it is still there or if that bothers you, just activate the warranty.
Click to expand...
Click to collapse
Thnx for the reply.
The spot on my phone is really visible, doesn't matter at which angle you look. Screen off is worse than with screen on. There is no color in the spot whatsoever and it doesn't seem to be movable (if I press hard I can make it bigger, but it returns to original size after release)... I'll keep it warm for the night, and I'll see tomorrow... I could measure it, and see if dimensions are changing when temperature rises or drops.
Grtz
Lukas

Have you flown with it recently?

Pagnell said:
Have you flown with it recently?
Click to expand...
Click to collapse
Nope... so no pressure changes either. Good thinking though...

WTF???
When I heat it for about ten minutes with a blow dryer it disapears. When I stop heating it, it reappears @ room temperature... WTF is this thing?

Lukasss said:
When I heat it for about ten minutes with a blow dryer it disapears. When I stop heating it, it reappears @ room temperature... WTF is this thing?
Click to expand...
Click to collapse
WTF indeed!?! When it dissapears does the display show correctly where it used to be?

Yes, you don't see anything wrong. For about two minutes. Then the spot reappears exactly in the center of the screen (where the 'wait' cursor/hourglass appears) and starts to grow until it has it's "original" dimensions.
???

Lukasss said:
Thnx for the reply.
The spot on my phone is really visible, doesn't matter at which angle you look. Screen off is worse than with screen on. There is no color in the spot whatsoever and it doesn't seem to be movable (if I press hard I can make it bigger, but it returns to original size after release)... I'll keep it warm for the night, and I'll see tomorrow... I could measure it, and see if dimensions are changing when temperature rises or drops.
Click to expand...
Click to collapse
Looking at the placement, it seems it's similar to mine, which is right in the center. Mine returns to the center if I press it as well.
The heat test you just did made me believe it has something to do with heat like the guy where I bought it said...
Here is another thread on the same subject (different phone)
http://forum.xda-developers.com/showthread.php?t=293311

I kept reading around, there are reports of the duct tape method.
Basically it works in the presumption the problem is both screens not keeping space between themselves. Just use duct tape over the wet patch, and pull it 20 or 30 times, and the screen should lift and the patch disappear. I'll try it and tell you if it worked.

Thank you! I'll try it as well.

Didn't work...

lol... I had to look for tape, but the tape method was unsuccessful as well on mine.
thnx anyways.

this is a capacitive touch screen so all are glass and the tape method won't work as there isn't anything to lift up unlike the resistive screen where there is a gap between the top plastic and the actual screen

HD2 Screen Heals itself...!!

Well, after my HD2 was dropped for the third time to the solid ground from my desk height (75cm) ... The first two times nothing happened, astonishing...
however, the third drop was stronger, and my Screen on the right up corner turned into BLACK covering the OK and Battery ICONS...
I have noticed that after three days, the Black spot was getting smaller and the battery icon started to appear...
I kept monitoring, and guess what! Now after a full week, the WHOLE Black SPOT Disappeared
i am really surprised, so i liked to share this info with you ...
Note: i am using a screen protector, maybe thats why it didn't break yet hopefully never...

well, congrats then

Same here, but mine isn't fully recovered, still has a very little "black pointing", but is almost unnoticeably.

I would go as far to suggest that the screen itself wasn't damaged, per se, but bits were pushed together and over time they have settled back to their correct positions.

which Screen protector you are using ?

hazem77 said:
Well, after my HD2 was dropped for the third time to the solid ground from my desk height (75cm) ... The first two times nothing happened, astonishing...
Click to expand...
Click to collapse
I wonder what r u doing m8 that your phone dropped 3 times from your desk .

Stop dropping it - that will keep it in great condition.
Sounds like you've been REALLY lucky so quite while you're ahead!

Its normal. I threw mine out of an aeroplane into the sea. 3 weeks later I found it on my doorstep, dripping wet but otherwise working fine. (I can only assume it used my Tomtom home location to find its way back).
I obviously needed to dry it out so I threw it into a blast furnace for a few days, but it was too hot to put to my ear when it rung, so it went into a vat of liquid nitrogen to cool down.
Still working great

this is a PDA not a can opener. you'll better watch out 'coz next time luck will just sit there and laugh in your face.

Lol
Schooleydoo said:
Its normal. I threw mine out of an aeroplane into the sea. 3 weeks later I found it on my doorstep, dripping wet but otherwise working fine. (I can only assume it used my Tomtom home location to find its way back).
I obviously needed to dry it out so I threw it into a blast furnace for a few days, but it was too hot to put to my ear when it rung, so it went into a vat of liquid nitrogen to cool down.
Still working great
Click to expand...
Click to collapse

@Schooleydoo.
Epic

screen
ftr2k8,
thanks for the info...
rahulelectra,
Brando ultraclear..
gregormax,
i still wonder too , actually the first two times my little son did it ..
Cret, the1stpredator,
i will keep more eye on it...
Schooleydoo,
Good for you, next time please try it from a spaceship and let us know if tomtom would help again...

Please help me
hi
i have HTC HD2 and its new device , i set down on the device then i notice a black point comes on the device screen , when i visit the HTC Delare , he told me that i have to change the screen ,
but the device is working 100% and no any damage ,
what can you advice me,
attached the picture of my HTC

Happy to report that HTC is also self-repairing on the Sensation XE.
I Dropped it 2 days ago I thought it was the end of it. everything was a bit loose, the parts of the back cover went out of place (put them back in)
anyway, screen damage was noticeable, black dead pixels were scattered around the top right corner, and in the edge (where the battery and the clock) was heavily damaged and was acting like an old lcd screens, in a way that when I touched it the fluid went from one place to the other. seemed like a permanent damage.
Half a day later I Could almost tell the time, black spots were still over the larger area.
today, i'ts almost fully recovred, almost all of the black pixels are once again alive, and It's only a tiny piece of the top side of the status bar that has no display (~2 pixel high and 10pixel wide).

I dropped it 2 times a day Screen still perfekt but USB is brocken

Help, black 'liquid' spots, what to do

Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie

ink bleeding, u should get it to repair asap, lcd is messsed up
My mistake, the other members are right, I am sorry as I could not see your pictures correctly because I was browsing with my hd2.... it is not ink bleeding, for that, you have to have the lcd broken..... anyway, I am glad is not bleeding, now, lets learn from the other members.... cheers..

There are quite a few threads with people having the same issue, I don't believe it's bleeding like suggested above, it is the layers of the screen sticking together. I had the same problem on my old LG Viewty about three years ago - sometimes it goes away on it's own (when the phone gets hot for example) and sometimes you need to get a replacement. If it's new I suggest you speak to either your provider or HTC.

Use a suction cup to carefully pull the screen a little bit and it should disappear.
Brgds... /TubGirl

Same thing happened to me, and few other members... Have a look here.
Grtz
Lukas

Thanks for the quick response guys!
Yep, it's exactly what happened in thread mentioned
(did some searching but couldn't find it before)
the suction cup idea might be a good one, will check it out and let you know. If I can solve it myself it would be much better than sending it in.
thanks!

(newton ring ) this is dueto great pressure happened on the screen if not fixed in short time the screeen will be corrubted .
note; (it is not covered by warranty)

Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.

ftrippie said:
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
Click to expand...
Click to collapse
mab be it would be from a faulty manufacturing but fix it fast before the screen corrubts from over pressure as this happened on hd1 and they did not want to fix it under warranty

If this happened to me and I couldn't get rid of it, I would go ballistic if HTC claimed it wasn't covered by the warranty. What a total piss take.

i can understand the newton ring effect on resistive screens, but on capacitive screens using glass - i find it hard to believe.

Yes, ardsar. My thougths exactly.
I had Newton rings on my touch hd. And I was informed that that is imposible on capacative screen because it is made of hard material, top layer cannot fall on the lower one.

Whatever it is, I hope it's not a recurring issue. In my thread three HD2 had that issue, and now another one...

Exactly Lukass, I hope this is just coincidence.
I just reflashed the original ROM and will take it this afternoon. In the end I decided not to try to get rid of it myself, since it is now plain visible. And I only had it for 2 weeks, so of it goes.
Let's see what they say.

I had this, repaired by repair service under warranty. The report said it was newton ring.

well, I just brought it in, estimated return is 11th March, let's hope that it will be quicker!
cheers!

Yes it is a newton ring caused by pressure perhaps if you keep the phone in the trouser pocket which is tight.I had the same but as repaired under warranty in 2 days.

Be careful not put to much pressure when putting the battery in, since its a very thin layer between the battery and the LCD. I think this can cause the LCD come in contact with the digitizer if you are not careful.

propably heating issue
has anyone got the idea that this may have been caused by heat? maybe when the internal components of the phone heats up this causes the gap (spot) on the screen. can anyone confirm what is behind the spot? is it the processor? i've got this idea because before switching to hd2 i was using SE xperia x1 and maybe most of you are aware of the cracking issues of the silver casing. well according to my local SE representative this cracking was caused by heating when using wifi. it was covered by warranty since it's a manufacturing defect. HD2 also heats up when using wifi and maybe thats what causing this problem. well its just my idea. feel free to share yours.

how to fix liquid spot
ftrippie said:
Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
Click to expand...
Click to collapse
i had the exactly the same problem, and fixed it!!!! what i did was to heat it up with a hair dryer while it was on charge(this causes the battery to heat up as well) the spot started to shrink slowly took around 2 hours, but it didnt solve my problem total, as when it cools down the spot would comeback but not as large as b4. so getting pissed of with it i put it on charge from my laptop and placed my hd2 behind the air vent of my laptop(where the heat escapes) and continued working, i forgot my phone was there for about 5-8 hours. when i remembered it was there i moved it, whole phone was very hot not so hot that i couldn't hold it but hot enough. the spot had gone totally. but i thought it would comeback when cooled, so i decided to cool it slowly placing it back behind my laptop but moving it further away at 10 min intervals until it was around a foot a half away from the heat. i now have my hd2 working fine. with no spots.... my theory on this is that the liquid had been pushed else where within the phone as i couldn't see any liquid seeping from the phone so by heating the whole phone wherever the liquid was it thinned and cover the spot but upon cooling it would compress again dont quite understand how i worked around that but it worked

Button light leakage easy permanent fix

This fix might sound crazy but it works
i have 2 evo's version 002 both with pretty bad light leakage under the buttons. One has 3 buttons and the second 2. In the dark they are very visible and i was getting annoying ready to return both. I tried the blowdryer trick but that did not work.
This is what i did about a week a ago, it only takes a minute.
Go get one of this which you might have laying around your house.
http://www.oppictures.com/singleimages/400/SAN82001_1_1.JPG
Go to a dark area where you are able to see the leakage and start painting let line between the plastic and leakage. try pushing down the plastic to and using the pen to paint some of of the inner cover. Get a towel and remove the ink that got into the screen and bottom cover.
After doing this my phone have not shown any leakage. i have tried water in a towel to see if it would remove the ink and show light leakage but no leakage what so ever (do not try alcohol). This fix is invisible to the naked eyes, i have 4 friends with evo's and they could not tell what i did, even after telling them they still did not know where was painted
This is an easy cheap fix, it takes about 2 minutes and anyone (and i mean anyone) can do it.
So please if it make you feel better returning bu

eduardmc said:
This fix might sound crazy but it works?
Click to expand...
Click to collapse
Are you asking us? i dunno, did you try it?

i dunno....seems ghetto, seems htc should have used done better r&d.

Hmm, I'd just like a $200 phone to work in the first place, not start falling apart 7 days in. :|

skoobz said:
Are you asking us? i dunno, did you try it?
Click to expand...
Click to collapse
sorry, i fixed it. English is not my native language so i do make alot of mistake in my writings.

Hrshycro said:
Hmm, I'd just like a $200 phone to work in the first place, not start falling apart 7 days in. :|
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Click to collapse
I don't believe i have had a phone that did not have any kind of problems related to software and hardware. The palm pre was a mess every new one i got had dead pixels, after 6 unit i finally got one that had 2 dead pixels. My diamonds phone use to get boiling hot. i could go on. all my friends iphones had drop calls like 20 calls a days (most switch to evo with me).
now the evil have a few problems, like the back cover not been flush and that was solved with a peace of small paper on top of the battery.
You will fine defect, nothing is perfect.

Interesting fix but it doesn't eliminate the fact the leak is happening because the screen is separating. Pushing the screen down will eliminate the leaking. The best fix will be to make sure the screen is sitting all the way down. So far I've only seen one guy do it on androidforums by pushing the screen down with clamps and heating it with a hair dryer. After letting it sit over night he didn't have any more leaking or lifting after two days. We have yet to hear from him on the progress (I think he ended up exchanging it anyway). Another guy said he tried the same fix and ended up making his phone worse.

thanks this is a nice cosmetic band aid If i don't see it, it doesn't bother me as much

coolguy949 said:
Interesting fix but it doesn't eliminate the fact the leak is happening because the screen is separating. Pushing the screen down will eliminate the leaking. The best fix will be to make sure the screen is sitting all the way down. So far I've only seen one guy do it on androidforums by pushing the screen down with clamps and heating it with a hair dryer. After letting it sit over night he didn't have any more leaking or lifting after two days. We have yet to hear from him on the progress (I think he ended up exchanging it anyway). Another guy said he tried the same fix and ended up making his phone worse.
Click to expand...
Click to collapse
yeah but it seems the screen separation on happens the first few days of using the device and the progress stop. my device did not progress after i notice the leakage and was looking for a fix. This kind of fix the problem since you won't see the light leakage at all. The screen separation is wasn't really a problem since i only notice it when the light leakage is visible.

Again the point is missed. This does not prevent the fact that in time the leakage will evolve into screen separating from the base. The light is leaking because the adhesive used during rush manufacturing wad improperly sealed around the face of the device. This was a huge problem for the iphone (didn't think it would happen to me but here I am with my evo)

This worked like a charm I've already exchanged my EVO twice (on my 3rd evo). The first two had dead pixels, and all three have had the light leak. I'm not in the mood to go through the RMA process with HTC, so this fix was a perfect solution for me. I tried a similar fix using superglue on one of the other EVOs I had, but it left an unsightly white residue in the crack of the screen.
While this may not be a permanent solution to the problem with the screen coming unglued, I'm ecstatic that I no longer have to see light coming from the bottom of my screen.
Thanks a lot.

This thread. ... with that Expo 2 ... funny.

I found my own fix after trying several different things including tightening the torx screws, using a hair driver and clamps, and an expo dry erase marker. I read a post about using plastidip which I had, but unfortunately it was dried out. I then decided to use something else I had around. A fine tip black paint maker (Decocolor - LINK). I dabbed the tip on a piece of paper several times to get a little paint on the tip. I then carefully ran it across the edge where the light was leaking which allowed a very small amount of it to drip down in the crevice. I then ran a q-tip and a paper towel along the edge to make sure any that got outside of the crevice was removed. Now I have no light leakage. The paint is permanent, waterproof (not that I will be testing that) and will be easy to reapply if I ever need to. It also takes very little skill and the markers can be found at a local Michaels or arts/crafts store.
On a side note, the hairdryer/clamp method did help a little, but this paint maker did the job the rest of the way.

screen yellowing

So last night while using my phone with a little light from a lamp, I notice some yellowing along both sides of my phone. Also it appears to have some after images left there as well or screen burn. I'm not too sure as to which it is. As of this morning I can't really tell if it's still there. Anyone else have this issue, and if so what did you end up doing?

johnny tsunami said:
So last night while using my phone with a little light from a lamp, I notice some yellowing along both sides of my phone. Also it appears to have some after images left there as well or screen burn. I'm not too sure as to which it is. As of this morning I can't really tell if it's still there. Anyone else have this issue, and if so what did you end up doing?
Click to expand...
Click to collapse
I can't tell you that my V20 has done this, but my surface 3 had the same exact issue. For one thing, it can't be burn in if that's what you mean due to the LCD nature of the screen (LCDs can't be burnt in). Anyways, the issue with my surface was a screen adhesion issue (the glue on the edges sort of melted a bit) so I just contacted customer support for free service. Afterwards, they let me ship it to them and instead of getting my surface back, they sent me a refurbished replacement. If you contact customer service, I imagine something similar will happen. Hope I could help.