Hello
I'm having some USB problems:
The device seems to disconnect after a few minutes, sooner with intense usb activity (like copying files)
I tried with 2 cables, 3 computers and with both XP and linux
However 3 days ago it didn't seem to act like this, altough at the time I didn't use the device so much (I was busy exporting/importing the contacts into HTC)
I tried hard reset, didn't work
I can only think of 2 possibilities: either there is a problem with the usb driver in the device, ori there is some problem with the electrical connection somewhere on the device
So, the question is - does anyone else experience the same problem?
Thanks
I think, that device disconnects when it goes to sleep mode (my device does it). When it is on USB, it acts like it it on charger, so simply make charger sleep time longer. It is quite annoying, but only solution so far.
No, it's not that, my device doesn't go to sleep when connected to a power source, anyway I tried to disable sleep mode completely and it still gets disconnected.
Interesting, the device still belives it's connected (I see the icon at the top of the screen), but the PC end is down.
Never had such issue. Maybe you could try to contact HTC Tech Support... But as the hard reset didn't help, I'm sorry to say, maybe you should consider a warranty claim. Might be a bad connector or something.
Ups sorry, i didn't read correctly the original post.
Maybe, it´s will be the energy-management from PC?
Look in device-manager in the properties of the USB-Port, try to disable the "Energy management". Please post the result here.
Greetings Mirko
Tried that too. Same result
Hello 4EST,
please use only the origional USB cable to connect PC and XDA! You got to pull the Mini USB side as you can´t see the silver part!!!
The connetion lost when you act at the cable?
Somethimes it seems only to be connectet right.
Greetings
Rescue01, I used the original cable, the problem is exactly the same.
Here is an update:
I sent the device for reparis to HTC. The device came back "reflashed", but the problem still pesisted from the first power-up. In other words, they fixed nothing, didn't even bother to check if it worked right
I sent the device back again for repairs, very angry, talking to the call center. This time they opened the device (I can see it on the screws), did something to it, then reflashed the device again.
And it worked perfectly, with all the cables and the computers I tested before........for a while....... Because after ~4-5 days of usage the problem started to reappear more and more.
Now, as I just tested, the USB gets disconnected after only 5sec of reading from the device. Sometimes it lasts longer, like 2 min
So my opinion is that there is an electric problem, I would guess with the USB connector
Unfortunately for me, the service center even if they fixed the problem last time, they did NOT checked for it before fixing it and assumed everything was ok the first time and blaimed the USB cables/computers for the problem. They said something like "sadly, after checking the electrical connections and reflashing, the device works perfectly". And it did for a few days...
Here is an update:
I send the device for the 2nd time to the service center, this time calling them angry about not fixing it for the 1st time.
The device came back quickly. This time they opened the device (I can see it on the screws), and the USB connection actually WORKED!..........for a while.....
After 3-4 days it started disconnecting again, having less and less USB connection time.
Now I have to try to get it conencted, as sometimes it disconnects right after connecting
Here are some videos:
http://www.youtube.com/watch?v=pfuWrAGgCNE
http://www.youtube.com/watch?v=uZQMFyexyVI
http://www.youtube.com/watch?v=gNzH73ZdAow
http://www.youtube.com/watch?v=ziklj6Byp_g
http://www.youtube.com/watch?v=FdB5F2IuKCA
Related
Hello, sorry for my english, is not the best.
I've BIG problem with my P3300. originally it came with WM5, after some time I got update from official site for WM6. Had WM6 maybe for 4 months, everything was just perfect while one day my HTC started do funny things like go off it self (white screen when using navigation). It was a once in a week. After some time it started to be like this few times in a day. I thought what I need to do hard reset. Did. Didn't helped. Than I tried to flash my phone to WM6.1. Phone went mad, was constantly switching off it self, screen just freezes and after that you even can't start the phone around 5-10 min. it just want do anything, even if you plug in the charger, indicating orange light want come up. Than I tried to flash with original WM5. Did that, everything was fine for a day, but after the day it went off, i restarted, and than gone wireless and screen started move to the left and to the right aprox 2 mm. When is connected to computer it want connect to ActivSync, it's coming up message: Can't find IP address, try to disconnect phone and connect again... I did manual configurations in network cards and computer, so when you're looking in network connections looks everything fine, but it's still not recognized by ActiveSync :/ Than i send the phone to recovery mode, connected to the computer and updated to WM6. Same thing, screen shaking, wireless not working, goes off. Is strange thing too, in aprox 24 hr memory is filled up to maximum - than is coming up the message: Storage is full, please delete some programs. :/ Hard Reset have to do every single day... Any idea what's can be wrong with my phone? Tried already a lot of things, no more ideas. I think it's software problem... :/
If anyone have any ideas please share with me... Thanks for everyone.
Anyone any ideas? Please, someone... i don't really wanna put phone in to the bin...
Its a hardware isue
Sorry, I have same problems and try same thinks, finaly I send to service and they say its a commone hardware error on electrical micro connections inside cosed by droping the phone down. Before I send it hangs up 2-3 time at day, now its hapen 1 in 10 day if I accedentaly drop the phone
Hardware issue
I think this is hardware problem..., I have some experience with repair HTC smartphones. Freezing, restarting, problem with screen..., GSM etc,,..
In all cases helps Hot air soldering station, find right chip or module (gsm , proc..) and reheating this.. A frequent problem is BROKEN tin joints BGA chips , after impact of equipment. .. sorry for english...
I'm facing the same problem with my old Artemis.
Since I upgrades, I gave it to a friend. It was working perfectly fine months now, until last week.
The phone keeps freezing, doesn't always boot, many times won't even respond to charger pluged in.
Randomly resoldering the board's chips, sound like a long & hard solution :/
I've been tethering my phone with PDAnet and just recently it has started to act up. The only way my computer will recognize and sync with my phone is if I put a little downward pressure on the usb cable (phone side). Then, if it gets jostled to much it'll disconnect and say "USB device not recognized" when I try to plug it in again. It will start working if I put my computer into stand-by or shutdown. But only once. What is going on?
hadmanysons said:
I've been tethering my phone with PDAnet and just recently it has started to act up. The only way my computer will recognize and sync with my phone is if I put a little downward pressure on the usb cable (phone side). Then, if it gets jostled to much it'll disconnect and say "USB device not recognized" when I try to plug it in again. It will start working if I put my computer into stand-by or shutdown. But only once. What is going on?
Click to expand...
Click to collapse
Your USB port is flaking out. I have had it happen to 2 titans. They start as you describe and then get worse and worse until the port stops working completely. Then you take it back and get the insurance replacement (hint hint...if you do not have insurance on your handset this would be a good time to get it). When I complained to the guy at the alltel store the second time he said that it was common enough that he might even say inevitable.
Personally I think it is a poor design because the mini usb port on the titan (and the apache) are not really supported very well by the plastic housing. They fixed this with the touch pro (have not seen a diamond yet) so I am guessing it was a pretty widespread problem.
Not the answer you want I am sure, but the above has been my experience. If you need to drag it out (i.e make it last a little longer so the insurance you just added is not immediately and suspiciously followed by a new claim) you can always sync/tether using bluetooth instead. It is a little slower (1 mb) but not too terrible.
Why are you using PDA.net? Windows internet sharing works very well and is built in (free).
I use PDAnet because my provider would frown upon traditional method of Internet Connection Sharing. However, I appreciate you sharing your experience about the Titan with me. I love the phone, but maybe it is time to put her out to pasture.
Firstly,i would like to apologise for making another thread with the same topic if there's any.I've searched the forums and most of the threads seem to be 'Dead'.
Last week,my phone had something strange going on.When it's at sleep mode,it automatically lights up.I picked it up and i see this thing called the 'Navi-Panel'.The screen was in landscape mode.The only thing that i can access was the phone.I managed to exit the Navi-Panel through the task manager but the problem's still there,my phone and my SMS are in landscape.Also,the phone calls that i make and received are always on loudspeaker mode.I also cannot connect the phone to the computer via the USB. I've tried various ways to fix the phone such as hard reset and rom flashing but it's still the same.I'm currently on the Stock rom version 1.66.707.1(76641) WWE. Can someone post a solution for my problems?
It happened to me twice when a tiny drop of water dropped on the micro usb slot, creating a temporary short circuit.
Make sure the slot is clean, (no conductor material inside).
It may be a small chance, but it is still a chance...
I have the same problem
My phone got wet last night due to rain. And the Navi panel kept coming up. So I set the option for Navi panel not to have an automatic launch. Thats fine now, but I got another problem to sort through. When ever I pick up a call the speaker is automatically turned ON. Its embarrassing now. I am just hoping its temporary..
If anyone has an idea on how to turn off the automatic speaker on call pick up, pls let me know.. Thanks in advance.
Whats more is: I cant connect to the Activesync now. The phone is charging well though.
I can probably live with that since I can connect through Blue Tooth. Hoever, if someone has any idea on how to turn off the "Auto external Speaker mode", pls let me know .. any registry key ... or any other means.
Thanks in advance.
This happened to me a few months back now on a wet evening, assuming the phone must have got wet through my pocket. Tried everything to fix it, left it to dry out for 24 hours near radiator with the battery out to no avail. But then flashed a new ROM and it started working. (Had to flash the same ROM three times till it started working. Every ROM since has been fine)
Hope this helps.
Thanks .. That gives me a hope. Could you pls tell me what ROM you flashed.. may be its something to do with that specific ROM..
Activesync died...
Thanks all of you who contributed to the forum. My HD2's activesync stopped working yesterday... and main challenge was to put shipped ROM and send it to the repair...
There is only one thing that I could not explain... When OS is up and running (regardless whether it is cooked or shipped) there is no active sync can be established (only charge function is working). However, when phone is in boot loader (RGB screen) I could connect it thru USB and install ROM from computer...
switch off quick sync on HD2
XAH said:
switch off quick sync on HD2
Click to expand...
Click to collapse
Thanks for trying to help XAH, but this was the first thing in my troubleshooting process. Usually it helps when you plug in the phone, computer acknowledges it, but pop in warning sign that USB device is not recognized. In my case there was no reaction (on multiple computers) - like nothing is plugged in... Will see what repairer says... I'll post an update as soon as I'll hear from them.
got my HD2 from repair centre
I've got my HD2 back from repair centre... and it works fine... most bizzar part is paper say that nothing was done...
a friend of me hat this problem some time ago. it disappeared after about 1 or 2 weeks iirc.
Same problem for me, but i've changed 5 diferent rom's and nothing...i will try the airdryer now
Hello
I've got an HTC HD2 tmo US...
When I plug in the sync cable from the phone to the PC, simply nothing happens.
The phone charges but Mobile Device Center shows not connecting and nothing about detecting hardware or anything, when I set the phone to ask what to do (ie. Disk Drive or Activesync) It also doesn't ask anything when plugging in.
Any ideas?
First check the phone with another cable. Are you using the supplied USB to micro or another cable - like a retractable? I made the mistake of buying a retractable that wasn't fully wired to handle data.
Uninstall Activesync and reinstall with the phone disconnected - they once the install is done reattach.
stim141 said:
First check the phone with another cable. Are you using the supplied USB to micro or another cable - like a retractable? I made the mistake of buying a retractable that wasn't fully wired to handle data.
Uninstall Activesync and reinstall with the phone disconnected - they once the install is done reattach.
Click to expand...
Click to collapse
Hey
Yup, I tried another cable, both are official HD2 cables or OEM...
I have also tried another PC (32bit WinXP) - still no detection.
When I press volume down and power for 3 seconds, it gives me that tricolor dislay, i tap it and changes to USB, my PC then sees the phone (but of course not usable).
So I think it's software related, I'm trying to flash with the SD card, but so far it's just stuck on Loading....
Any other suggestion you might have perhaps?
I've managed to figure out it seems to go into car kit mode everytime I plug in the sync cable, and NaviPanel pops up some times. Looks like it's a tad buggy though cause it won't go away and then it goes away and comes back, etc.
Any ideas?
stuck in car kit mode is indicative of a faulty usb port. some people have had success by cleaning out the port with various means,,, compressed air, wd40, toothbrush, one aguy even spat in it.
mostly, though, it requires a warranty repair.
theres a thread "stuck in car kit mode" in the regular hd2 general section.
That fixed the issue! Toothbrush, yes I failed a few times, just kept watching the screen and got really in there hard and dirty on the top small gap, and wala- the light came on while it was locked and it worked.
Is this a permenant solution though? Is it really only dirt and something that is just for maintenance sake or should I be worried the hardware is faulty or on its way out?
Sorry, couldnt say. Sent mine away for repair and they swapped out teh whole board. Plus minewas deffinately clean as a whistle. It seems some people have dirty slots, some have hardware faults.
Have you tried messing with the USB to PC settings?
Settings > Menu > All Settings > Connections > USB to PC > Either pick Activesync or Disk Drive.
Sometimes my computer doesn't do anything when I plug in my phone using Activesync. I would have to open up Windws Mobile Device Center and detect it manually.
Hi guys i have really bad problem there is NO WAY to connect my HD2 to PC in windows mobile. I have 5 years experience in WM and have been using my phones to sync until NOW-it simply wont work anymore.
I tried switching computers, always shows just charge, not Mass Storage or ActiveStink, the pop-up doesn't show, only charger is showed in taskbar.
I tried flashing stock ROM&radio (1.66), switching extra 2 computers and all ports on theirs an mine,
I tried going to Android and start pc connection and it WORKED, flashing (obviously) also works. only in (any) wm rom apparently doesnt. what the hell?!?
Soo, has anyone else seen this? please help i cannot even get complete schedule for next week to sync on my phone and i need it..
please, any help really appreciated!
http://forum.xda-developers.com/showthread.php?t=801018
you don't seem to get my point i have w7 and device cente and sync WORKED all the time. also USB works on android! and i can flash!
today it stopped working inside WM so i tried 4 different computers and stock rom and all their ports but phone still registers PC as charger an i don't see a popupp to select connection, it only charges. checked everything 1000 times and flash wipes everything off the phone so it should work fresh but it doesn't....
i'm guessing some kind of HW problem, but how can connection be sucsessful in android if that+s the case?!?!
i need some real help here...
okay i self bump myself as noone seems to take me seriously...
Today afrer recieving a call it put me on speaker right after the call started without even touching the screen! I also noticed that Navipanel opens itself randomly! that got me thinking....
...could it be that HD2 is recgnizing that it's being on Dock without being in? How's that done(hw switch or only software)? Is there a solution for that?
please guys.... and thanks bigtime for any additional info
dirty / faulty usb socket. give it a scrub with a dry toothbrush. read the threads "stuck in car kit mode".
not sure why it should work in android, but your symptoms (charge only, and calls go straight to speaker) are both seen by everyone with this problem.
samsamuel said:
dirty / faulty usb socket. give it a scrub with a dry toothbrush. read the threads "stuck in car kit mode".
not sure why it should work in android, but your symptoms (charge only, and calls go straight to speaker) are both seen by everyone with this problem.
Click to expand...
Click to collapse
thank you will do that!
i thought that android isn't coded to support car kit so it can bypass the "flaw" if it doesn't know what's the signal for
thx a bunch!
UPDATE:
Solved problem with scrubing on usb port with toothbrush to clean the dust away, but it still didn't work right away so i had to MOVE CONNECTED usb cable to all directions pretty hard. it started working while pushing on RIGHT. thanks to samsamuel!