Calling problems on Xperia - XPERIA X1 General

Hello XDA crew,
I have some problems and I hope you can help me with that. Xperia phone is really cool but one thing for me is really annoying. And that is the calling performance of Xperia.
These are the main problems:
1. When I plug in the headset, the ringtone plays both on the headset speakers and the phone speaker. Is there a way to let the ringtone play only on the headset speakers?
2. When I plug in the headset, the microphone of the headset isnt active. Only the microphone of the phone is active. So, people can not understand me when I speak to the headset microphone. But they can hear me when I talk to the microphone of Xperia.
These are some other problems but not so important for me:
3. The volume of the call is too high. Even when I set the volume low, people can hear the person who I am talking with.
4. Microfone of Xperia get active after for about two seconds when I answer the phone. So, I have to wait for about 2 seconds to say 'hi'.
5. The answer button of the headset doesn't work.
Can someone help me with this problems or just one of these problems?
Note: I have hardreset my phone two times and reinstalled the ROM software one time via SEUS. I didnt get any result. I have the original Vodafone R2 software.

I have the 2 second delay too. Using gtrab wm6.5 custom rom

M.Ozturk said:
Hello XDA crew,
5. The answer button of the headset doesn't work.
Click to expand...
Click to collapse
Unplug the headphone jack during a call and plug again (during the same call) and press the answer button. It will terminate the call and start working (until your next xperia soft reset). Double-press the answer button when idle, and it will repeat the last call. If that doesn't work, try it again and again after the first trick of plugging/unplugging and it will work on your 4th/5th try. From then on, all answer/hangup/'repeat last call' functions will work. Until you soft reset of course.
I'm calling a toll free (service center) number to do the trick whenever I have to use the handsfree.

VanAuberjim said:
Unplug the headphone jack during a call and plug again (during the same call) and press the answer button. It will terminate the call and start working (until your next xperia soft reset). Double-press the answer button when idle, and it will repeat the last call. If that doesn't work, try it again and again after the first trick of plugging/unplugging and it will work on your 4th/5th try. From then on, all answer/hangup/'repeat last call' functions will work. Until you soft reset of course.
I'm calling a toll free (service center) number to do the trick whenever I have to use the handsfree.
Click to expand...
Click to collapse
It works (on a WM6.5 rom also)
Nice little trick there, thanks

Tnx for the trick vanauberjim. So it seems more like a hardware problem. Anyway, I will try it tomorrow. Hope that the main problems also be solved like this.

Both 2. and 5. get fixed with the trick, but I just hope SE will find a permanent fix. It's not a solution to unplug and replug the headphones during calls.
My question is: are we the only 3 persons that have this problem? Is this problem originally caused by the headset hardware? Is it caused because the plug is so tight that it severely scratched the middle ring in the headphone jack and it can't always make a connection with the middle ring (the microphone one)? How many people have this problem?

Have the same problem
I do have the same problem and workaround works for mee to but it is annoying!

@vanauberjim, I can ensure you that we are definitely not the only one with these problems. I saw on a popular dutch forum that a lot of people have exactly the same problem.

M.Ozturk said:
@vanauberjim, I can ensure you that we are definitely not the only one with these problems. I saw on a popular dutch forum that a lot of people have exactly the same problem.
Click to expand...
Click to collapse
Have you tested with another hands-free set ? is it the phone or the hands-free causing the problem?
I have send my hands-free to SE yesterday so they will check it and if it was ok I will send the phone back.
About 3 seconds of delay when I answer , I haven't done anything yet , is it a bug , I mean do we have this problem or every X1 out there.

Ok, post back soon because if it's faulty hands free we only have 6 months warranty on handsfree (and battery) and time's running out. The phone has 2 years warranty so we have plenty of time for its handset's faults.

I got the same problems, is annoying BTW ... and about the trick mmm quiet annoying as well, but if is the only way to make it work, no more than just do it.

shwan_3 said:
Have you tested with another hands-free set ? is it the phone or the hands-free causing the problem?
I have send my hands-free to SE yesterday so they will check it and if it was ok I will send the phone back.
About 3 seconds of delay when I answer , I haven't done anything yet , is it a bug , I mean do we have this problem or every X1 out there.
Click to expand...
Click to collapse
I think it's a phone problem. I use the original headset and sometimes when I plugin the headset the phone calles the person who I have called earlier. Now I have another stupid problem. When I plugout the headset, the phone still thinks that the headset is plugged in on the phone. I see the headset icon on the phone and when I call someone, I cant hear and speak with the person. Only way I can do this is to plugin the headset again and speak that way. When I plugin and plugout for several times, the headset icon dissapears and I can make my call again without a headset. I think that alle these problems are because the jack plug doesn't function good.
Another issue. I call it issue because it's not a problem, but just a stupid choise of sonyericsson:
- Some soundnotifications during calling like 'busy tone' or 'waiting tone' plays from the main speaker of the phone in instead of the calling/ear speaker. This way, all the people who are sitting next to you hears that the person who you are calling is busy
It will be for the 4th time that I go to the shop with a problem. So I will ask to the shopper if I can choose another phone. I'm thinking about the Touch Pro 2. I'm sick of the problems of Xperia. Don't think that HTC will have the same problems.

Related

Answering calls when open and Speakerphone mic volume

Hi,
Is there anything that can be done to improve the mic volume when on speaker phone - I have had complaints when more than a foot or so away that people can't hear me.
I have the phone open on my desk most of the time and am just trying to work out the best way to deal with calls as they come in. At the moment unplugging the USB and then flipping the screen and then trying to answer the call seems a bit ham fisted and I keep on loosing calls
I personally never use my MDA Pro as a conventional phone. I find it too bulky. My own method is to always use a bluetooth headset.
If I was in your situation, I would have the Universal open on my desk, with the bluetooth headset lying beside it. When the phone rings, simply put on the bluetooth headset,press the call receive button on it, and away you go.
You don't really need to flip the screen, just close it and then use the green button to answer the call. Will work fine with the USB connected if you don't mind people looking at you strangely.
Hi Guys,
Thanks for the responses.
I don't have a headset so haven't gone down that route yet. Will they work with Skype and VOIP software etc on the phone?
As for closing and then picking up, I'm wondering if the phone has a problem because I have tried this a couple of times and have lost the calls although I am generally unplugging the USB, closing the phone and then answering - have only had the phone a couple of days so still getting the hang of it.
Hmmm....can it be used when in pda mode to answer and make calls... I have tried this, but I think either my machine's mic & speakers dont work on the inside (screen side) of the clamshell, the other person on the line can't hear, and I hear their voice (distantly), which means it is coming out of the back of the screen, not the front. Its either that or the device just isnt designed to work in this orientation.
Has anyone else tried recieving or making calls with the screen facing out in portrait mode?
Re the Bluetooth headset answering method, great idea, I do this, but I have found that sometimes my o2 blue headset loses the pairing when I press the answer call button, so I lose the call anyway.
Can anyone tell us how it should work, will the recent rom upgrade fix this, is there even a mic and speaker on the inside lid?
Can anyone tell us how it should work, will the recent rom upgrade fix this, is there even a mic and speaker on the inside lid?
Click to expand...
Click to collapse
The Mic is right next to the power button, so it is as close to your mouth when in PDA mode or closed. Also There are two speakers on the hinged lid, in PDA mode it's the slightly recessed oval shape 10mm from the top dead centre.
I've never discovered a software method of disabling this speaker. Possibly a hardware fault? Might be worth discussing with your handset provider

Can't hear conversation unless it's on speakerphone

So, my phone stopped working a few days ago. I've been running WM6 for quite some time now and I've even tried going back to Tmobile's ROM. Basically, when I receive/make a phone call, I can ONLY hear the person if I put them on speaker. They can hear me regardless, but I can't hear them. Pretty annoying.
Any ideas?
Heh! Quite a coincidence!!! I cannot hear anything from the headset either and it happened a short while after I upgraded to XDA6. It work fine with the stereo headset as well as with a BT one. The difference in my case is that I cannot switch to speakerphone. The phone is deaf without a hands-free device.
I have posted a separate thread on my problem - here it is
i have the same problem. phone is dead without a handsfree it happened to me last night all was good, i was listening to music to handsfree and removed them to make a call and it didnt work anymore..i reinstalled the rom, but no sound..any help anyone?
maybe the phone is stuck on handsfree..it things that the handsfree is plugged in or something?
problem solved trustworthy, i've put the jack in and out a few times..and now the sound works there is a switch that is pressed when you plug in the jack and maybe it got stuck on handsfree..try pressing it a few times..i don't know. now my phone works. i'll never plug in a handsfree again
I had the same problem--it was still under warranty...new MDA was the solution.
By the time it goes again I hope the next generation will be here!
I have the same problem as lilcam, the earspeaker is dead. I had the same problem once, and the service chage the speaker, first and the ringer, later and stars working just fine. Now, the silent speaker hits again and service says is not the same problem and they cant repar it. Does anybody have a clue?
Sisqo said:
problem solved trustworthy, i've put the jack in and out a few times..and now the sound works there is a switch that is pressed when you plug in the jack and maybe it got stuck on handsfree..try pressing it a few times..i don't know. now my phone works. i'll never plug in a handsfree again
Click to expand...
Click to collapse
Thanks for the hint, but I REPLACED the handfree jack and it still wouldn't work without the headset
The people, who got it serviced told me that there was a problem with the mmainboard, that they cannot deal with. As I've mentioned in my thread, they also told me that a faulty handsfree jack was a frequently occurring problem with the 9100. I would recommend to pdebeitia and Sisqo to try replacing the jack. Hopefully it might help...it did not work for me though...
BTW, pdebeitia and Sisqo, what ROM are your MDA's running or were runnig at the time when it happened?

Microphone on headset not functional. any solutions?

I have a german version of X1 , almost everyting works fine but with a little problems. i am a 3-year WM user and know the basic stuffs of this OS.
but the worst thing is the mic on headset dosen't work at all, the button and the speaker are good.
dose anyone have the same problem with me? and what should i do?
thanks
On my phone the headset jack needed a really hard push to go all the way in. Make sure you really have pushed it as far as it goes. But I guess you already tried that, huh.
Should be an easy thing to get replaced at the store though.
Returned my first X1 because of a not-working button >and< microphone of the headset (ordered via internet). The replacement phone had the same problem.
In the accompanying shop, which I finally visited, also a third phone did not work. They tried a bit more when I left and discovered that it can work if you connect the headset >when< a call is received...
Also, they reported that it is not a know problem for the X1.
Well, with three not-working phones it seems to be a problem!
Maybe a headset problem instead?
my headset doesn't work if the phone is on vibrate or no sound mode. If I change the phone to normal then the headset works. Touch cruise headset works on vibrate mode. I am not sure if other people have the same situation. I only the put phone in vibrate mode at work so if I want to use headset I just change phone to normal, life goes on.
same problem
By using voice recording it uses the mic from the phone. i think it's a problem of the software. It does not switch... maybe a registry issue...
i have the same issue, and its a hardware problem, because if you plug it a couple of times, sometimes works and sometimes dont...
someone has found a solution to this?

Issues with original wired headset

G'day xda-dev's,
I hope you can help me (and a lot of other fellow X1 owners) with a strange phenomenon regarding several x1 + original wired headset.
1.) Pick up a call with the button on the microphone housing. It does not work for many X1 users. Only work around: plug in headset while telephone is ringing. After that you can pick up calls with the headset-button; until the next soft reset. Then you have to do the procedure again. Rather annoying to call oneself every time you leave the house and you want to use the wired headset.
2.) Blow into the headset's microphone and the phone will terminate (hang up) your ongoing call. Check it out, it works on many units.
3.) Microsoft voice command. The microphone button does not trigger voice command. Very sad about this since it would be very useful when your phone is burried underneath layers of warm winter clothing. Anyone having the same observation? BTW: VC works with my bluetooth headset seamlessly.
I searched this forum and I could not find any thread or fix regarding these issues. Anyone who can help?
Thanks!
Graf Zeppelin said:
G'day xda-dev's,
I hope you can help me (and a lot of other fellow X1 owners) with a strange phenomenon regarding several x1 + original wired headset.
1.) Pick up a call with the button on the microphone housing. It does not work for many X1 users. Only work around: plug in headset while telephone is ringing. After that you can pick up calls with the headset-button; until the next soft reset. Then you have to do the procedure again. Rather annoying to call oneself every time you leave the house and you want to use the wired headset.
2.) Blow into the headset's microphone and the phone will terminate (hang up) your ongoing call. Check it out, it works on many units.
3.) Microsoft voice command. The microphone button does not trigger voice command. Very sad about this since it would be very useful when your phone is burried underneath layers of warm winter clothing. Anyone having the same observation? BTW: VC works with my bluetooth headset seamlessly.
I searched this forum and I could not find any thread or fix regarding these issues. Anyone who can help?
Thanks!
Click to expand...
Click to collapse
It's happened to me too. In my case, when I make a call, the microphone that active is the handset one not the headset like it should be. I have to raise the handset to my mouth while speaking. This is very frustrating.
yes, i have the same problem...
and like kanthai the mic that works its the mic of the pda and not from the headset...
Complain to SE about it then.
i bought the phone outside mi country and i havent support
is there any solution to the problem described by the op known by now?
Graf Zeppelin said:
G'day xda-dev's,
I hope you can help me (and a lot of other fellow X1 owners) with a strange phenomenon regarding several x1 + original wired headset.
1.) Pick up a call with the button on the microphone housing. It does not work for many X1 users. Only work around: plug in headset while telephone is ringing. After that you can pick up calls with the headset-button; until the next soft reset. Then you have to do the procedure again. Rather annoying to call oneself every time you leave the house and you want to use the wired headset.
2.) Blow into the headset's microphone and the phone will terminate (hang up) your ongoing call. Check it out, it works on many units.
3.) Microsoft voice command. The microphone button does not trigger voice command. Very sad about this since it would be very useful when your phone is burried underneath layers of warm winter clothing. Anyone having the same observation? BTW: VC works with my bluetooth headset seamlessly.
I searched this forum and I could not find any thread or fix regarding these issues. Anyone who can help?
Thanks!
Click to expand...
Click to collapse
I experienced the same problem of your Item 1.
I took both my headset and the phone to the SE service centre for checking. They told me this is a bug and the problem can be resolved by inserting the headset jack very slowly into the phone. I don't know why but it works for my phone.
SE said needs to wait for an updated firmware to fix the bug, although no one has any idea when it will be
Same here
SE needs to fix this for us!!
But we got a cool way to end a call....blow in the mic! LOL

Topaz + BT hands free (Sony MEX-BT2500)

Hi there,
Can anyone help me solve this problem:
Ik have a Sony car radio with a BT hands free function (MEX-BT2500) in my car. When I make a call, the radio stops and I can speak hands free, hearing the conversation on the car-speakers. All nice, like it should be.
Problem is when I receive a call. The radio stops and I hear a ringtone (not my phone-tone though ). When I awnser the call, the caller can hear me, but I can't hear him, unless I take the phone in my hand and put it on my ear. The sound doesn't come through the car-speakers. So an incoming call can't be awnsered handsfree.
With my former phone (nokia 6230), it was no problem. Anyone knows how to solve this?
If it was the same as my problem, turn up the volume on the phone
My phone was the exact same, for some reason when it connected it was turning the volume right down!
Hope yours as as simple
todd69 said:
If it was the same as my problem, turn up the volume on the phone
My phone was the exact same, for some reason when it connected it was turning the volume right down!
Hope yours as as simple
Click to expand...
Click to collapse
Unfortunately my problem is not that simple. I got an incoming call yesterday when I was driving, but again no sound. When I called back, there were no problems. Does anyone else have a solution?
Well, I don't have the Sony-stereo, but I've got a Pioneer with BT. I have bumped into several issues with it, and the solution is the same every time:
-first, if you have a settings-option called something like "reset BT-memory", try that one, and pair phone again.
-If that doesn't work, next step is full reset of the stereo, meaning you pull it out and disconnect the power. Then plug it back in, and re-pair phone.
This at least did the trick for me, now voice-dial works perfectly, and I even have "BT Audio", meaning I can play my Topaz' music on my carstereo without hassle.
Could also be something else simple, you are using the stereo to answer and not the handset?
If I answer using the phone with my stereo then I get the same issue as you, answer using the stereo and all is well

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