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I'm having some problems with my phone and customer care told me to just switch it out through the buyers remorse policy at a T-mobile store. I know you have to erase all signs of having rooted the phone before sending it to HTC under the limited warranty or else they charge you. Do I also have to set it back to stock before returning it directly to T-mobile through buyers remorse?
Rooting the phone voids the warranty
Sent from my HTC Vision using XDA App
I would just to make things easier. It's easy enough to do, why make more problems than you need?
I know it voids the warranty but what exactly does that mean in terms of consequences when I return the phone to T-mobile via buyers remorse given they take it back without noticing? It's actually the mytouch and we don't have the stock recovery for it yet and I already put a custom recovery on it so I can't get it back to stock (yet)
Thanks for the help
I think the insurance may be handled differently, but when I had to return my G1 for an insurance replacement I didnt bother to un-root it.
I never heard anything about it.
My only guess is that they won't repair your phone and say, "Oh, you voided the warranty by rooting so we can't help you."
Or maybe they will and charge you for it. Not sure, but my guess is that they won't be much of help.
Sent from my T-Mobile G2 using XDA App
Sv3nt3k said:
My only guess is that they won't repair your phone and say, "Oh, you voided the warranty by rooting so we can't help you."
Or maybe they will and charge you for it. Not sure, but my guess is that they won't be much of help.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I was just gonna exchange it since I'm still in my buyers remorse without even bringing up the rooting.
Sent from my HTC Glacier using XDA App
carlsbad0331 said:
I think the insurance may be handled differently, but when I had to return my G1 for an insurance replacement I didnt bother to un-root it.
I never heard anything about it.
Click to expand...
Click to collapse
Not that I recommend it or anything, but back in the G1 days my 2nd and 3rd replacements were rooted. One of them I undid, one I didn't. I never heard anything about it from T-Mobile.
When you send a phone back, they usually check to see that a) the screen isn't broken and b) the water damage stickers are ok. Beyond that, they don't do much besides toss them on a pile to be sent back to the manufacturer.
c_licious said:
I know it voids the warranty but what exactly does that mean in terms of consequences when I return the phone to T-mobile via buyers remorse given they take it back without noticing? It's actually the mytouch and we don't have the stock recovery for it yet and I already put a custom recovery on it so I can't get it back to stock (yet)
Thanks for the help
Click to expand...
Click to collapse
Why didn't you backup your stock rom through recovery before flashing a custom one? Would make everything a cinch
Sent from my HTC Glacier using XDA App
If anything, maybe you can not mention it and see where that takes you and proceed to feign ignorance, haha.
Sent from my T-Mobile G2 using XDA App
Sv3nt3k said:
If anything, maybe you can not mention it and see where that takes you and proceed to feign ignorance, haha.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Root? What is this root you speak of? I assure you I have not attempted to water my phone.
Just send it back and see if they even notice.
hawaiian.monzta said:
Why didn't you backup your stock rom through recovery before flashing a custom one? Would make everything a cinch
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
It's not the rom but the recovery that I can't restore. It's all good though. I'm just gonna return it to the store with ClockworkMod recovery installed. They won't notice. I was just wondering how HTC will handle it once it gets shipped back to them but since the return wasn't processed through them it shouldn't be a problem. Thanks for the input guys!
Sent from my HTC Glacier using XDA App
If u got the insurance it doesn't matter. If not then u better go back to stock or they'll charge u for the phone
Sent from my HTC Vision using XDA App
I can't say for the G2, but when I had my Nexus One, I had it replaced through HTC under factory warrant and the bootloader was unlocked (which is suppose to void warrant). They never said anything about it and never charged me anything.
Correct, they won't really care unless u bricked it. Otherwise it was faulty hardware or remorse. N if u bring it n have warranty, I'm not sure, but they probably replace it for a fee.
Sent from my T-Mobile G2 using XDA App
c_licious said:
I'm having some problems with my phone and customer care told me to just switch it out through the buyers remorse policy at a T-mobile store. I know you have to erase all signs of having rooted the phone before sending it to HTC under the limited warranty or else they charge you. Do I also have to set it back to stock before returning it directly to T-mobile through buyers remorse?
Click to expand...
Click to collapse
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Wow thanks for the information thats helpful... I am not saying I am going to brick my phone and try it out but I will definately remember this when a hinge breaks or something
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Why thank you sir for taking the time to post this. It's nice to have some first hand information on this. Gave me peace of mind.
Sent from my HTC Glacier using XDA App
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
This is one of the most intelligent and complete posts I have had the pleasure to read. My logic and previous experience told me the same thing, but to have a person with "better than first-hand" experience confirm my beliefs is huge.
Kudos for taking your time to give back to the community
N31N said:
Hi, i worked for a tmobile licensed retailer for a year and continue to have contacts within corporate locations as well as other licensees and the truth is as follows:
The employees don't care a whole lot to see if the software is rooted or not, more often than not, a fistful of people have heard of rooting but dont know exactly how to root or what it means, and a smaller fistful are people like myself.
If youre terribly worried, just put on the stock boot animation or flash it to stock (ish) rom. If its a brick, its a brick, just dont walk in announcing that its something you did; they should swap it out there and then with a minimum of questions asked. If they ask what happened, you dont know. We're only instructed to check the water damage stickers and warranty voiding screw stickers just to make sure its not user error, we were/are in no way trained to discern the software's integrity and are instructed to do little more than factory reset it. The end
I cant speak for the corporate locations but our exchanged phones would be sent at the end of each month to some tertiary company that refurbishes the phones. Even if HTC wanted to send agents with laptops out to check on all the HBOOTs and Roots, they would have to do it at a store level, or next up, the refurb centers; at which point these phones are out of your hands and theres not a whole lot they could possibly do to trace it back to you.
tl;dr
Do not worry, play it cool
PS:
And if they dont want to swap it out within your 14 days (30 if youre in CA), dial customer care right there and tell em youre at a store and they wont do the exchange; the CC rep will put his indignant face on and harass the rep at the store, making threats to file complaints and whatnot.
PPS:
I remember instances where the 1.6 OTA was bricking phones, and if i remember correctly an update just rolled out recently.
(probably a soft brick that could have easily been resolved with some fastboot shenanigans, but i didnt care enough to install adb+fastboot on 3 computers)
Click to expand...
Click to collapse
Can confirm the same will happen at a corporate store. Especially if you go with the same person who sold it to you. They will be more worried about you canceling what you did because you will mess with their money lol.
At least my conclusion is that it is broken. If at any point one of you thinks I did something wrong or there is something I can do to fix the issue, feel free to let me know.
I bought my evo sometime last year, I believe around September. I did not purchase sprint's TEP, I was content with the standard warranty and $35 repair fee if the time came. It only took me about two weeks to decide I wanted to root my phone, which I did successfully with unrevoked3. I removed bloatware with titanium backup, used setcpu, etc. and the phone worked great for a long time. I discovered rom manager soon after and tried some roms, including fresh, caulkins, cm6. I stuck with cm612 for a while and I loved it. I always cleared data before a new rom, and once I got used to the clockworkmod interface I used the cache/dalvik clear tools, as well as return the phone to factory specs feature.
Now, for as long as I remember, the phone rebooted itself unexpectedly, although it was very infrequent at first. Until about the beginning of Jan., it rebooted itself only a handful of times. It has progressed to the point where now I can't use it for more than 5 minutes without it rebooting. It will power cycle loop on the evo 4g POST screen, before android even loads. Sometimes, it will do this and stop power cycling, and simply vibrate 5 times and be unresponsive. The only way to stop this loop or the unresponsive state is the take the battery out and re-insert.
I troubleshooted as much as I could, before deciding that the issue was probably hardware related. Using the how to unroot your phone guide <http://forum.xda-developers.com/showthread.php?t=780141> I unrooted the phone successfully (s-on), and loaded the original stock rom just fine. The phone still exhibited the same behavior with the stock software, so I took it to a store in Chicago a few days ago (I live in so. CA but was on vacation in Il). Anyway, I was foolish as I did not run the OTA updates to 3.7 and the tech lady told me it was happening because the phone wasn't updated. OK, my fault, even though that was a bs response.
I messed with it some more, it's still broken. So today I brought the phone to a sprint store here in CA, fully UNrooted, stock rom, updated all system updates. OTA 3.7xx, newest radios, pri, prl, profile. It is acting worse than it ever has before. I dropped the phone off and came back an hour later and the guy tells me that they reset the device and it should work now, and that I shouldn't root it as it voids my warranty. I said, how do you know it's been rooted? He replied with "our guys are really good."
So I took the phone to lunch right next door, fully stock again, and as I am logging into my google account to access the market it reboots itself again. And loops. I take it back to the sprint store and tell them look, its doing the same thing, you have completely reset it, it's not rooted, this is a problem.
Next they tell me they can't get me a replacement phone (for the $35 repair fee) because it has been rooted. I ask them to show me how they know it has been rooted, and he goes OK. He boots up my phone and one of their evos into recovery, and mine scans for the PC36IMG file and finds it. So ok, my bad again, but I say hold on a second. I took my SD card out and give the phone back. I ask them to prove to me that the phone is rooted, they try the same thing again and of course there is no difference between the phones in how they boot to recovery. Basically I press the issue further, the tech gives me some bull**** about how they can tell, if you root the phone EVER it leaves files on the phone forever. I can feel that they are lying to me, and they only know because I [foolishly] left my SD card in it as I dropped it off.
After spending about 30 minutes talking to their representatives and then about ten with the tech behind their repair center glass, he told me my only option is to talk to HTC to try and get a new phone. Mine has been red-flagged at sprint stores now for having been rooted, even though I NEVER GAVE THEM A ROOTED PHONE TO LOOK AT.
If you can't tell, i'm extremely frustrated, as my very expensive phone, on stock software and unrooted is completely useless.
Any opinions/ideas as to if 1) how I can get a replacement phone, or 2) what I have done wrong or what I can do to potentially remedy the phone?
Colin
Wow that sucks man. I know a lot of Sprint reps and almost all of them are rooted and running custom roms. I would delete the img file off of the sdcard and take it to a different Sprint store. It really depends on who you are dealing with, so try taking it to a different Sprint store if you can. If not, try to find a day where that guy isn't working lol. I'm sorry about your luck, but some people are just ridiculous.
Take to a different sprint store with a clean SD card and hope there aren't notes on the account?
Sent from my PC36100 using Tapatalk
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
Click to expand...
Click to collapse
Yeah, but you don't know that to actually be the case or just a scare tactic. I still say go to another store and try.
If they start talking about it being flagged on your account for being rooted, your best bet is to play dumb.
cjh6386 said:
I was told that my phone has been red flagged, and it will show up as having been rooted at other sprint stores.
Click to expand...
Click to collapse
I really doubt that, I bet that is more of a scare tactic. Try what the others have said then take it to another store, you'll be fine.
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
Click to expand...
Click to collapse
Agreed, I never had a problem with Sprint CS as long as you are calm, nice and reasonable.....
zone23 said:
So because your phone had a PC36IMG on your storage card that automatically means its been rooted? That's BS. I would call Sprint and talk to them. I would tell Sprint that you only had the file on your SD card because the phone wouldn't boot and you were trying to fix it since the store wouldn't help (the first store). When calling sprint its all in who you talk to and I always start off as nice as possible.
Sent from my HTC EVO 4G!
Click to expand...
Click to collapse
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
cjh6386 said:
Yes. Like I said, I then removed my SD card and gave the phone back and asked him to show me that it has been rooted. He didnt even try, he just told me that "they know now" and that once you root "there are always files left behind" and they can always tell. I knew it was BS but they weren't giving me an inch. I was indeed very polite the whole time, while also pressing the issue.
I am pretty livid and I am almost to the point where I'd rather cancel my account then give them any more money for service.
Click to expand...
Click to collapse
Well I have told the computer when I first call and its asks why I'm calling I say cancel account. That will get you to someone who can actually do something. No TEP is a real downer in this case. Got another store around?
Sent from my HTC EVO 4G!
@zone
yes, there are several other stores around me with repair centers. They aren't uncommon in orange county.
Another thing I forgot to mention, at the very end of the debate with the repair tech, after he told me "there are always files left behind that we can check" after it has been rooted, I asked him to explain these files to me and if he could show me, he told me no and that "he's not allowed to tell customers that."
LOL. I don't like how the sprint representatives think they can screw with their customers like that.
To expand a little more and how different stores are. I called the store and asked what their policy was on rooted phones. They said as long as it wasn't software they didn't care. So after they couldn't fix the phone (bad ear piece) they ordered another one and told me they could only give me the replacement if I brought mine back in the original unrooted state. So that's what I did. Some of these stores just seem to have some real asses working.
Sent from my HTC EVO 4G!
Of course with all that said I can somewhat understand where the stores are coming from. With all these SBC kernels and overclocking they probably think you damaged the processor. I'm not taking their side I'm just saying there are all kinds of people. The problem with rooting is you could absolutely damage the phone. Again I'm not saying this is the case just looking at it from another prospective that may help you negotiate a replacement phone.
Sent from my HTC EVO 4G!
Not sure if this will work but try rerooting then flash caulkins "format all" then reload a rom then flash new kernel and new radios, without 1.90 pri and nv see if that helps the reboot issue. i'd recommend Azreals stock turbo 3.70 rom. Had a friend with the axact same problem, this fixed it. I also reformatted his sd card while i was at it.
these techs know when a phone has been rooted. and yes they will flag your account for a rooted phone. my advice is to pay the fee they are asking.
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
2. There is no way to tell if a phone was rooted. They are assuming that because you left the PC36IMG on your SD card. If the technician paid attention and seen you had it set in the off position, but that doesn't prove anything either.
3. Sounds like you got a guy that gets off being a jerk. Not the customer service type of person that Sprint needs working for them. Common sense says if you have the stock firmware back on the phone and it still is acting up, that the phone is defective. Not to endorse fraud, but if you nuked your phone or ran over it with your car and brought the pieces in, you would have been better off then being honest.
4. Your phone should still be under manufacturers warranty since the phone came out June 4th, so no way that have owned an EVO for a year yet.
5. I have found E-mailing to [email protected] seems to get results. Corporate wants to make things right, and they have the power to get things done.
Wish you the best of luck!
@zone
I can see where they are coming from as well. For morality's sake though, I can truthfully say I have never experimented with voltage modifying kernels or SBC kernels, etc. Only a few popular roms.
@ifly
If tomorrow I am still unsuccessful I will try more software options, although I am 95% positive it is a hardware issue. This is coming from a network engineer who is very familiar with hardware systems.
@fixxer
I was perfectly happy to pay them the $35 repair fee in order to get my replacement. I never said that I wouldn't. In fact at one point a sprint representative offered to do that, I said good, that is exactly what I came in for. She came back and said nevermind, I can't because it is rooted.
@weidnerj
Thanks for the link, and it sounds like we are on exactly the same page. Thanks for the contact, I will see what I can do with Dan.
I plan on trying another sprint store tomorrow to see if the phone is actually flagged.
Even if it is flagged I would tell them the phone wasn't rooted and hell I don't even know what that means. I have no idea were the other store even got that idea. Little white lie.
Sent from my HTC EVO 4G!
weidnerj said:
Sorry to hear about your visit to the Sprint store...
1. It isn't illegal to root your phone any more. They passed a law not to long ago:
http://www.knowyourcell.com/news/548133/new_law_makes_jailbreaking_and_unlocking_legal.html
Click to expand...
Click to collapse
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
fixxxer2008 said:
rooting still voids your sprint warranty & contract. that law only applies to unlocking phones to work on various gsm networks. jailbreaking isn't technically legal either on iphones.
Click to expand...
Click to collapse
We are adults we know rooting technically void the warranty. It's generally posted at the top of every ROM thread.
Sent from my HTC EVO 4G!
A stock Evo is like strapping a 5,000 lb boat to a ferrari - it just doesn't make sense. (No pun intended)
Most of us root our phones to get the full potential out of them and unfortunately some Sprint Repair reps don't find the whole rooting process to be worthwhile and seeing how they are the ones who will determine whether or not they will service your phone some say no to rooted phones. I walked into my local repair center and handed the rep my unactivated Evo (I was on my BlackBerry for the week). Stupidly, I left my Evo running CM7 and my splash screen is an inverted version of the stock one. The rep called me over asking me why my splash screen and boot-up were different and I simply explained that I had bought the phone that way from a friend. He quickly saw it was running Gingerbread and although his face looked a little like this I knew it wasn't gonna be fun. He then realized my phone was rooted and told me he wouldn't service it (I have the infamous power button crack and dirt under my screen) and also *attempted* to make note to black list the phone so it could no longer be serviced because the warranty was "voided." Luckily the phone wasn't activated so no notation was made and I unrooted the phone and went to another store and had it serviced.
This experience led me to come back to XDA, where I know the majority of us have our Evo's rooted and will need service at one point or another. I would like to create a list of stores that have serviced our phones rooted and don't care, making it easier for us to service the phone because the whole UNrooting process and RErooting process is a pain the arse and a waste of time if for example the store 6 miles from you doesn't work with rooted phones but the store 10 miles away does... trust me, the $.50 in gas you use will save you the time and headache of rerooting. Please post the stores in this format and I will periodically add them to the list on the first post.
Format:
City, State - Type of store (corporate or indepent) - will or will not work with root
I will start with California:
Encino, CA - Corporate Sprint Store -Will not work with root
Anyone in North East Columbus, I there's a store up by Polaris and in New Albany. I know guys at both places that'll replace a broken Evo even if it's rooted. Hell, they both know I tether without paying for it and don't care lol.
Any store will address hardware issues with the device being rooted. None will, or should, address software issues though.
Hopefully i dont have to service mine. I knowwwwww for a fact the stores round here frown on rooting!!!!
Anyone in the cincinnatti oh area?
I will start with California:
Encino, CA - Corporate Sprint Store -Will not work with root
Click to expand...
Click to collapse
I like how you want to start a thread listing the stores that WILL fix you rooted phone, and you list a store that WON'T.
I see this thread going nowhwhere, as NO sprint store should be doing this. It's their policy that rooting voids your warranty. Even if SOMEONE finds a store that does, its completely up to that rep's individual policy, whether or not he/she will say anything about the phone being rooted. So even if you do find a rep to do this, it's not guaranteed for everyone else that goes to the same rep.
I would not list the store that went out of their way to help me. This can only cause harm. I will tell you of a store I hate and find totally useless:
430 Boardman Poland Rd.,
Youngstown, OH - aka Boardman Ohio
(330) 965-3700
I hate everything about this store including its location and all the useless people that work there. I would not buy a phone there or send any person to them.
Yea my local Sprint store,
Hall Road
Sterling Heights, MI
Is not safe. I know this isn't a store that you can go to (duh) but I went in there after flashing the leaked 1.47 froyo update when I wasn't rooted and they told me they couldn't do anything. Imagine that? A Sprint store that won't support their customer? At all. No new phone, no solution, didn't void my warranty, just go away. That led me to root and realize that there is this great dev community which fixed my phone in a half hour.
Swyped from my Evo on steroids.
What is the point of this thread? Pretty useless info imho and only asking from trouble for store's that do repair/replace rooted evo's.
TheSilverStig said:
Yea my local Sprint store,
Hall Road
Sterling Heights, MI
Is not safe. I know this isn't a store that you can go to (duh) but I went in there after flashing the leaked 1.47 froyo update when I wasn't rooted and they told me they couldn't do anything. Imagine that? A Sprint store that won't support their customer? At all. No new phone, no solution, didn't void my warranty, just go away. That led me to root and realize that there is this great dev community which fixed my phone in a half hour.
Swyped from my Evo on steroids.
Click to expand...
Click to collapse
had the same exact experience at my local store. absolutely DREADFUL customer service. the tech there will not ever lift a finger to help even someone with an unrooted phone, and will usually just send you on your way.
845 W Main St
Branford, CT 06405
akarol said:
Any store will address hardware issues with the device being rooted. None will, or should, address software issues though.
Click to expand...
Click to collapse
No, they won't. I took my rooted evo in for screen replacement (dust bunnies under the screen). I was told that because my phone was rooted they wouldn't service the hardware issue.
Moar gees with gginggerbread and tapatalk!
This is a really STUPID idea!!! Lets make a list of all the stores that may be violating Sprints policy of not working on phones that have violated the warranty by rooting. That way Sprint can discipline all those stores for violating policy and then no stores will work on a rooted phone.
Because im sure Sprint is trolling xda...
All our techs at my store on Hurstbourne in Louisville will work on them
Sent from my EVO using XDA App
jormungand said:
had the same exact experience at my local store. absolutely DREADFUL customer service. the tech there will not ever lift a finger to help even someone with an unrooted phone, and will usually just send you on your way.
845 W Main St
Branford, CT 06405
Click to expand...
Click to collapse
I normally just lurk on XDA, but this is hilarious.
To summarize your actions, you have admitted to downloading a stolen, proprietary, unreleased, partially tested, unsupported, incomplete piece of software... then willfully performed an action violates your TOS with Sprint (that YOU SIGNED). Now that we have that straight, please explain exactly what Sprint "owed you" for customer service...
Because some of their employees have done the same thing themselves?
I'll ask the hypothetical question at my Sprint store about if they'd service a rooted phone or not (doubtful by some of the people there) when I pick up a spare battery for my Evo and possibly a standalone charger.
You've thoroughly convinced me. Sprint needs to have its lawyers contact you about modifying its TOS, ex tempore!
...totally owe you a fruit cake and some free minutes.
cruise350 said:
This is a really STUPID idea!!! Lets make a list of all the stores that may be violating Sprints policy of not working on phones that have violated the warranty by rooting. That way Sprint can discipline all those stores for violating policy and then no stores will work on a rooted phone.
Click to expand...
Click to collapse
this.
/thread.
Edit: Yeah don't wanna list it for their safety...
ballerx43 said:
A stock Evo is like strapping a 5,000 lb boat to a ferrari - it just doesn't make sense. (No pun intended)
Most of us root our phones to get the full potential out of them and unfortunately some Sprint Repair reps don't find the whole rooting process to be worthwhile and seeing how they are the ones who will determine whether or not they will service your phone some say no to rooted phones. I walked into my local repair center and handed the rep my unactivated Evo (I was on my BlackBerry for the week). Stupidly, I left my Evo running CM7 and my splash screen is an inverted version of the stock one. The rep called me over asking me why my splash screen and boot-up were different and I simply explained that I had bought the phone that way from a friend. He quickly saw it was running Gingerbread and although his face looked a little like this I knew it wasn't gonna be fun. He then realized my phone was rooted and told me he wouldn't service it (I have the infamous power button crack and dirt under my screen) and also *attempted* to make note to black list the phone so it could no longer be serviced because the warranty was "voided." Luckily the phone wasn't activated so no notation was made and I unrooted the phone and went to another store and had it serviced.
This experience led me to come back to XDA, where I know the majority of us have our Evo's rooted and will need service at one point or another. I would like to create a list of stores that have serviced our phones rooted and don't care, making it easier for us to service the phone because the whole UNrooting process and RErooting process is a pain the arse and a waste of time if for example the store 6 miles from you doesn't work with rooted phones but the store 10 miles away does... trust me, the $.50 in gas you use will save you the time and headache of rerooting. Please post the stores in this format and I will periodically add them to the list on the first post.
Format:
City, State - Type of store (corporate or indepent) - will or will not work with root
I will start with California:
Encino, CA - Corporate Sprint Store -Will not work with root
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Click to collapse
California
Rancho, CA -Corporate Sprint Store - They work with rooted phone last time i went their
Fontana, CA The one by foothill theres a Mc Donalds - Indepented - They work with rooted phones they dont even check
i cant fix it for the life of me.
ive tried the viper rom, midNIGHT rom, and ive tried a few others.
ive even flashed the data service governor remover by itself to no avail.
any help?
i wouldnt mind if we had 4g in detroit but we dont
Froyo source came out
Wait a few hours everything is gonna be perfect almost
Maybe
Try the roms that are gonna be runnig on the official froyo release
Sent from my SPH-D700 using XDA App
ksmullins88 said:
i cant fix it for the life of me.
ive tried the viper rom, midNIGHT rom, and ive tried a few others.
ive even flashed the data service governor remover by itself to no avail.
any help?
i wouldnt mind if we had 4g in detroit but we dont
Click to expand...
Click to collapse
Look at my post #21 here, http://forum.xda-developers.com/showthread.php?t=953425&page=3 and click the picture. That's how sucky my 3G is.
I am going to try the official release, and if that doesn't fix it, it's time for a new phone. I'm hoping it is the phone cause I hate to leave Sprint cause I have a great plan. Keeping my fingers crossed that I DONT have to go through all of this.
Could be just a bad Epic. Who knows.
I dont think any ROM will fix it unless it's an official ROM. I have Bonsai, and it is still crap. Was crap before as well.
1) Did she take out her retainer?? (now I wanna listen to dead kennedys... )
2) mustang guy, your data is seriously low, I would go to a sprint store and get them to side by side with you, I bet you just need a new phone... and tell em your business will crumble if you have to wait 3-5 days for a replacement, they may give you a new one. Couldnt hurt to try.
3)OP, you were born in 1988?? I hope thats not what I think it means... and same goes for you, flash to DI18 if youre not there yet, go make em prove its normal... if you have TEP that is... its what its there for.
ungovernable1977 said:
1) Did she take out her retainer?? (now I wanna listen to dead kennedys... )
2) mustang guy, your data is seriously low, I would go to a sprint store and get them to side by side with you, I bet you just need a new phone... and tell em your business will crumble if you have to wait 3-5 days for a replacement, they may give you a new one. Couldnt hurt to try.
3)OP, you were born in 1988?? I hope thats not what I think it means... and same goes for you, flash to DI18 if youre not there yet, go make em prove its normal... if you have TEP that is... its what its there for.
Click to expand...
Click to collapse
That was my next option. I really need a side by side comparison. I dont have any experience with Sprint giving anyone new phones, but I got mine at Best Buy in September. Actually about 5 months ago to the day. I didn't get the insurance on it and obviously 30 days is up. However (dont have the box in front of me) there should be a warranty on the phone in general.
I think though before I go in, i'll need to flash it totally stock with the new release next week. Then if the problem persists, i'll go in. I assume there is no way in hell they'll swap my phone with DK28 and Bonsai on top right this moment.
Take your phone to the store I had the same problem and they gave me a new phone
inimitableac said:
Take your phone to the store I had the same problem and they gave me a new phone
Click to expand...
Click to collapse
Did you have a ROM installed? I assume Sprint will look at this before swapping a phone. And seeing how it was purchased at Best Buy would Sprint even swap it?
Definately flash to stock first, then do the factory reset in settings, tell em you thought it may fix it. Act dumb. Actually you may want to post a thread in Q&A about returns... see what the many sprint techs in this forum think. If you dont have TEP, the 7 dollar a month insurance/repair deal.... call *2 NOW and put it on, you wont be able to claim on it for a week or so, but once you have it, everything but replacing lost/stolen is free, lost stolen go thru the insurance side. But they will fix anything functionality wise. Right now, they MIGHT charge you 35 bux to fix, but fixing an epic can only go a couple ways... they dont fix em. they will pull your mobo out and put it in a new epic, like a brain transplant, or, if that is bad, replace the whole thing. Being this sounds like the latter, this would be more expensive... so yeah...get TEP if you dont have it... its really a smart investment on a 500 dollar phone. Plus, I hear they have more physical fails lately than they did at launch... but that may just be heresay. Good luck, and what was he 88 about?????
And ive read (all over XDA) the BBuy warranty is crap anyways, wait times like repairs on a 360.... let sprint do it for 7 bux a month.
Good thought on the TEP. Had no idea you could just add it at any time. With Best Buy warranty you have to add it with-in 30 days.
But i'll give the stock thing a try with the release next week, and if that doesn't work, i'll resort to the $7 TEP. There is no use in keeping a $500 phone that gets data like a old school modem back in the 90s. This is not what I paid for.
Scratch that. I found this on Sprints site... How to Enroll:
Customers are eligible for enrollment within 30 days of activation or upgrade of a device. Contact 1-800-584-3666 to have it added to your account.
Damn!
lame... sorry... Yeah I would try stock next week, then take it in, Sprint may take pity on you, just tell them you will ask SamsungJohn to help you if they cant hahaha! But seriously, if it comes down to it, ask him... never know. Sometimes I think BB does not emphasize the importance of TEP, in an effort to sell their own inferior service. They tell you they will fix ANYTHING... well so does sprint, plus its in Sprint's interest to keep you as a customer, as you could say oh well, ETF out and sign on with VZW...post something in the Q&A about it directed at sprint TECHS in the title... ive read some of em give really good advice... its like a secret password for the tech to hook you up. No, not really, but kind of... if you approach them right, they will usually try to help. Could also tell them youre a postal worker, and you really need to get back to work...?
You can add TEP anytime at a corporate store outside of your first 30-days, you just have to pay a one-time $35 inspection fee.
If you have a backup Sprint phone to use, you can always go thru Samsung warranty support for free (just have to mail your phone to them).
Its not you, its sprint's ****ty network.
BrianFX said:
You can add TEP anytime at a corporate store outside of your first 30-days, you just have to pay a one-time $35 inspection fee.
If you have a backup Sprint phone to use, you can always go thru Samsung warranty support for free (just have to mail your phone to them).
Click to expand...
Click to collapse
What do you mean by corporate store? Just a sprint brick and mortar store? And you are sure of this with the $35?
I have a Treo 700p I could use if it goes to Samsung.
Almost seems better to just send the phone off, cause I see no point in paying $35 just for them to go...Well, looks like there is no damage, yadda yadda, then send it off.
If it was replaced on the spot in a week or so after the TEP it would be fine. But if I have to SEND it off, I might as well go the other route and NOT pay the $35 and use the Treo for now.
quickstang said:
What do you mean by corporate store? Just a sprint brick and mortar store?
Click to expand...
Click to collapse
Corporate store meaning owned by Sprint Corp, not an affiliate Sprint store. Basically any Sprint store where they do warranty exchanges in-house.
And you are sure of this with the $35?
Click to expand...
Click to collapse
100% sure. $35 for a non-TEP fix/replacement. The store rep recommended the Samsung mail-in route if I didn't need a quick turnaround as you're more likely to get a new phone.
I have a few small bugs with my Epic (screen/slider wobbles, touchscreen response is horrible during a call, keyboard misses key-presses when typing). I can live with all 3, but will likely do a Samsung direct warranty exchange before my 12-months is up.
Ok, so as dodgy as this is going to sound to some people, its the truth....
I lost my DHD a few months back and got an insurance claim to replace the phone (thank god, id be lost without it)
So.... 2 days ago my friend was cleaning out their car and found it down the back of the seat (where they promised they had checked before) and gave it back to me.
I went to the shop where I filed the insurance claim (Carphone Warehouse) and tried to hand it back to them, they got the manager who said "This doesn't happen much, we can't take it back, just keep it"
But the phone is blocked, only from calls, it can still be used to access the Android Market etc. Is there any way around this block so I can sell/give it away.
P.S. I promise this isn't a lie and because I tried to give it back, I'm pretty sure its not illegal either.
There would be no legal way for you to unblock it as far as I know, they lock the phone out with it's IMEI number.
sjta3b said:
Ok, so as dodgy as this is going to sound to some people, its the truth....
I lost my DHD a few months back and got an insurance claim to replace the phone (thank god, id be lost without it)
So.... 2 days ago my friend was cleaning out their car and found it down the back of the seat (where they promised they had checked before) and gave it back to me.
I went to the shop where I filed the insurance claim (Carphone Warehouse) and tried to hand it back to them, they got the manager who said "This doesn't happen much, we can't take it back, just keep it"
But the phone is blocked, only from calls, it can still be used to access the Android Market etc. Is there any way around this block so I can sell/give it away.
P.S. I promise this isn't a lie and because I tried to give it back, I'm pretty sure its not illegal either.
Click to expand...
Click to collapse
It has nothing to do with carphone warehouse, if you return the device to working order, you will be defrauding there insurance company! Imo you should just throw it away.
Sent from my R800i using Tapatalk
shakadamus is correct. Once blocked they cannot be legally unblocked.
I'm pretty sure it would be blocked to most of Western Europe now as well, as databases are now shared.
EDIT: Read your insurance documentation, I'm pretty sure it will mention "if you find your phone, return it to us, as legally we now own it" or words to that effect.
My phone stopped working around New Year, after many weeks of new SIM's, sending for repairs etc it turned out that someone else had lost their phone, but T-Mobile blocked MY IMEI number. Although it was their mistake it took several weeks to get them to reactivate the phone, so it can be done, but it was not straight forward. As the insurance company has already paid out on your handset, they might not even entertain reactivating it, but it's worth a go, you have nothing to lose in trying.
Keep it for spare battery and covers/other parts
It would be a loss to just throw it away not to mention stupid.
If WIFI still works and they don't wanna take it back maybe you could still sell it or use it for urself.
Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.
if the insurance company say you can keep it, just stick it on ebay or something, as long as you are clear that it is a black listed handset you should have no problems, you might be surprised a what some people will pay for some things on there.
sjta3b said:
Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.
Click to expand...
Click to collapse
That's what I'd do, I'd strip the covers, battery and even attempt to remove the main board from the unibody case then sell it all as spares, minus the main board.
EDIT: was missing the bolded key word
Throwing it away is pretty stupid lol, like the others said strip it for parts ..
Sent from my Desire HD using XDA App
sjta3b said:
Thanks for the advice guys, ill ring the insurance company in the morning to see what they say, other than that, ill probably just keep the battery and chuck the handset, no1 is going to pay anything for a blocked phone and it really is no use to me at all.
Click to expand...
Click to collapse
i will buy it off u mate.. would u sell it ?
If wifi etc works, use it as a mini laptop for around the house? *stirring*Or use it for all those times we have to put our DHD's on the charger!!!*stirring*
Hand it over to the Rom developers as a test rig ;-)
Sent from the powers of my mind, using the XDA App o_0
I will sell this to anyone who wants wants to buy it, contact me via PM if you're interested, but it would have to go on ebay for safety/security reasons, I wouldnt sell via a forum (im sure its against the rules too).
Or if anyone can find me a high profile dev who will put it to good use they're more than welcome to it, tell them to contact me again via PM.
I live in the UK so would rather post it to someone not too far from the UK or Ireland, esp if its a dev as I wont be asking money.
I would buy it, if I know its not locked on my operator. But I don't have money right now.
Sent from my Desire HD using XDA Premium App