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I have some contacts saved in my contact list, but when that person calls. It showed up unknown caller. I tried to deleted that number and save it again. But it still shows unknown caller. Some other contacts are fine. Anyone had this problem and has a solution? Is there anything to do with restore? I did a restore recently.
don't know if it helps, but try to save the numbers with the country prefix in the contact.
for example in France here, I save them as +33654321 instead of 0654321, cause I had the same problem some time ago
This doesn't have anything to do with the Wizard - if the Wizard shows "unknown caller" it means that the caller's phone doesn't send the number (the caller can change that, depending on the SIM card - and the caller can also tell the telecom provider of his home phone whether he wants his number to be sent when calling!)...
No way to change that for you, sorry!
I have tried adding the prefix, but still doesnt work!
The number from the caller is not hidden, because the number is displayed, but not the name in the contact list.
for example:
Incoming call
'Unknown Caller'
0709XXXXXX
I have tried to delete and save the contact again, but still the same!!
Oh, so I misunderstood...
Sorry, but then I don't have any idea...
Not sure if this helps. I had the same experience with my other phone (not Pocket PC type), which shows unknown caller even I'm very sure I had his number on my phone, I deleted the number and put it back again, same problem. AND, after all the stuggle, I've finally noticed the problem, which is the fact that I had his name entered twiced (e.g. two contacts, different name with same number). The phone probably got it confused and refused to display a name.
I would suggest, that you remove your problematic contact, try dialing his number on the keypad, and see if the name appears (e.g. the other possible contact that has the same number). If not, then it is not this problem, I guess.
Was about to say, I got this problem, turned out to be a duplicate contact - the phone can't decide who it is, so displays nothing. Pfff.
Be nice if it displayed a list of possible contacts, but...
Delete any duplicate contacts and it should go away.
Hello everybody,
I have a strange problem with my PDA. I'm using WM6 Black Satin ROM. My contact list contains over 400 contacts (and over 500 phone numbers). Each phone number is saved in format +xx xxxxxxxxx, cause in that format it comes from Outlook. Most phone numbers have +48 as country prefix and 9 digits with phone number (cause in Poland cellular phone numbers have 9 digits). I have set Call Id match value to 9.
Everything worked fine, but from a few days i noticed, that some (about 10% of all) contacts are not recognizedy by phone when someone calls. PDA displays only phone number (the same which is stored in my contact list), but cannot find contact name. Similar - when SMS arrives, I can see only phone number, name is not recognized. When I open SMS and tap sender's phone number, PDA asks if he should store that number in contact list (that number is already there). Storing doesn't help - I tried to create new contact, store in existing.
I tried to delete problem contacts and recreate them - it helped in 2-3 contacts, rest still is not working properly. I tried to change Call ID match value - tried values between 3 and 12, doesn't change anything. In some cases, phone recognizes phone numbers after removing '+' from phone number, but without '+' I'm unable to make calls. I can remove whole '+48' (and phone recognition still works), but I need country prefix, cause I often have to make calls using roaming.
Please HELP !!!!!!!!!
Have you tried 0048 instead of +48 for the problem numbers? I noticed when my Hermes had its original WM5 ROM, some numbers were sometimes presented by the other mobile network as "07" instead of "+447", so I had that problem. I just had to make extra entries in my contacts lists...
It's not done that though for a long time now (I've changed ROMs a couple of times too), sorry I can't help more.
Thanx for replying. I tried to replace '+' with '00', but PDA still doesn't recognize that number. I think that in some cases '+' makes, that phone number cannot be found.
Maybe there is another setting in registry, which defines length of phone number compared to number from incoming call? I found this setting in HKCU\ControlPanel\Phone\CallIDMatch. It looks like sometimes PDA doesn't use that setting, cause my numers ale longer than 9 characters (usually 12 including '+'), and adding '+' as first character makes them unrecognizable.
Guys,
I've posted this before but nobody has helped me yet.
Basically put I have a couple of contacts for which I have more than one contact number (home, Mobile etc..)
Anyway, when i receive a call from one of these contacts, the name is not resolved, the picture is not shown and the custom ringtone I have chosen (all by vanilla stock rom means) does not ring!!
I have seen this happen with "Exact" matches to contacts in my Contacts list and also if I have entered the number as "+447760....." instead of using the default "07760...." prefix for UK mobile numbers (as I'm abroad a lot so need to use that to dial them) it also refuses to recognise that they are in fact the same number - something my Artemis did without an issue.
Please help me resolve this - it's ruining my HD experience!
Thanks
21 views and no replies - come on guys please - going on a trip tomorrow and I need this to be sorted if poss - doing my head in!!
I had exactly the same problem on my X1, which I have now sold so I could get a HD. I was on o2 uk using itje's 5.061 rom. What network are you on and which rom and what software have you installed? maybe something we both installed is causing the problem
Right, I'm on a stock rom on an unbranded Touch HHD on the Vodafone network. Programs I've installed are as follows:
Changscreen,
HDTweak
Advanced Config
S K Tools
Battlog
Fingerkeyboard
Resco file Explorer
Very strange - it might have happened since I restored a backup but I doubt it.
Try reducing Phone>Call ID match number in Advanced Config.
I have similar problem... Just installed dutty 3.0X and when i sinchronized all my contacts become duplicated, so i deleted manual only the first ones. And now when someone from the contacts is ringing i dont get picture or his name and I am sure that i have the same number in the contact list. Odd
Anyone have any other ideas about this? Still causing me some considerable pain - I seem to recall it started after I started to reconcile the outlook contacts with my PC - this may have caused a different contact ID (or something?)
same problem and no solutoin... :-(
i managed to fix this by reassigning the phone numbers to the contacts page. It seems to occur when you use 3rd party contact management apps before you have assigned numbers.
Works fine now
mslookout inserts spaces into phone number, and prolly phone cannot recognise incoming number having spaces in phonebook?
I also cant fix it by changing CallIDMatch in the registry. It's bizarre as I have 2 contacts in my favourites: both are now set to No's starting with '0' yet when one texts me, their name shows and when the other does, their number shows. hard and soft resets have also failed to resolve this, HTC helpdesk no use at all, also logged with Windows helpdesk in case it is a microsoft, not htc, problem.
Am keen for other things to try, open to suggestions....
Am disappinted and amazed that what is otherwise a great phone, can't do what cheap cr*ppy phones, can , ie show the name of the person calling or texting.
Have you tried using Advanced Config and increasing Call ID match to 9 or 10?
No caller name when receiving Incoming Call
This may be an old thread, but sometimes the newer ROMs also have the same problem.
This happened to me after updating my from from WM 6.1 to WEH 6.5.3. So, I am updating this thread on how I resolved my problem.
Step 1. Edit the Registry and change the CallIDMatch value to 7 (the original value was 10).
Code:
[HKEY_CURRENT_USER\ControlPanel\Phone]
"CallIDMatch"=dword:00000007
Step 2. Soft Reset (power off and restart)
Before I did this, I needed to copy my contacts from SIM to the Outlook Contacts list, so in my Contacts list, I have "double view" of both lists on the same screen - frustrating.
After this change of the Registry key value, I erased all my contacts from the Outlook Contacts list (use the Hide Sim Contacts function) because I prefer to have my default contacts to be from the SIM card instead of the Outlook Contacts. This way, I can be assured that all newer contacts will be stored on the SIM card and I do not have to worry about losing contacts if I change phones.
Hi there, I'm wondering if anyone else might be having a similar problem with 'caller [or texter] ID'.
Most networks, as I understand it, use the international dialing code when sending out texts and calls, meaning this is usually the incoming number when you recieve a text or call.
I've obviously got people programmed into my contacts who text me but when they do, I don't get their name, I get their number - with the dialling code eg. +447750500500. When I tap to go into the threaded mode, I'll get all previous contact with this person but with them identified only as the number. However if I head to the People tab, then again to see the messages I've sent/recieved with that person, I get the same messages only under the banner of their name and not the number.
I believe calls work fine with the code programmed in on their contact profile.
Anyone know why this is being caused?
I have the same problem. Both calls and text messages.
I don't think it matters if the international code is there or not.
Really frustrating not knowing who calls.
I've had this problem first time the device was initialized (right after opening the box). It might be caused by the fact I didn't have any SIM in it at that time, I'm not sure.
After a hard reset with a SIM inserted, everything started working as it's supposed to.
Hmm, I've changed the SIM, but I can't remember if it worked wih the first SIM card.
But a hard reset deletes everything, right?
There are a few things you have to be sure of:
Do not have double contacts, if you have a number (with and without operator/country prefix) twice in your list it will not show any name.
I don't know if this applies if you have a contact on your phone memory and on your sim card. I am sure it does have this problem if you have two contacts with the same number on the memory phone.
For some reason this is logic: On an incoming call, the phones checks it's phonebook and retrieves two numbers and then it does not know what to display, is it contact one, or two?
I hope this helps you out. I did not experience any problems (yet).
AndrewCZ said:
I've had this problem first time the device was initialized (right after opening the box). It might be caused by the fact I didn't have any SIM in it at that time, I'm not sure.
After a hard reset with a SIM inserted, everything started working as it's supposed to.
Click to expand...
Click to collapse
Try this....
1. Edit one "test number" in your contacts and remove international codes.
Just put that "test" tel number. without int. codes... And make sure that number is not stored nder another contact. (No duplicates.)
2. Then dial from that number and see if that tel# is identified. If you have just "0xx-123456" then go to #3.
3. Go to registry and change of the Caller ID match rule. (Minus one digit.)
Example: Caller ID rule:8 (Change from 8 to 7 or 6 to 5 .. trailing digits for Call ID match. )
* HKCU\Control Panel\Phone\CalIidMatch value:7
4. Restart and test again...
5. If its OK, than test with SMS.
6. If its OK again , put back your international codes and test again.
7. If not go to no.3
Hope this helps.
KraFT
samluke said:
Hi there, I'm wondering if anyone else might be having a similar problem with 'caller [or texter] ID'.
Most networks, as I understand it, use the international dialing code when sending out texts and calls, meaning this is usually the incoming number when you recieve a text or call.
I've obviously got people programmed into my contacts who text me but when they do, I don't get their name, I get their number - with the dialling code eg. +447750500500. When I tap to go into the threaded mode, I'll get all previous contact with this person but with them identified only as the number. However if I head to the People tab, then again to see the messages I've sent/recieved with that person, I get the same messages only under the banner of their name and not the number.
I believe calls work fine with the code programmed in on their contact profile.
Anyone know why this is being caused?
Click to expand...
Click to collapse
Hi guys!! i had this problem too but i have fix the problem. what i do:
!) i store all my contacts in my sim card and delete the contacts in the phone.
2)do a hard reset
3)upon doing the hard reset, the phone will prompt you on importing sim contacts and finding your service provider. select both and and press ok
4)now try to call from your house to your phone to do a check.
5)my problem was solved after this
hope it helps!
KraFT_mk said:
Try this....
1. Edit one "test number" in your contacts and remove international codes.
Just put that "test" tel number. without int. codes... And make sure that number is not stored nder another contact. (No duplicates.)
2. Then dial from that number and see if that tel# is identified. If you have just "0xx-123456" then go to #3.
3. Go to registry and change of the Caller ID match rule. (Minus one digit.)
Example: Caller ID rule:8 (Change from 8 to 7 or 6 to 5 .. trailing digits for Call ID match. )
* HKCU\Control Panel\Phone\CalIidMatch value:7
4. Restart and test again...
5. If its OK, than test with SMS.
6. If its OK again , put back your international codes and test again.
7. If not go to no.3
Hope this helps.
KraFT
Click to expand...
Click to collapse
What was happening to me before the reset was a bit different - the phone wasn't able to match anything at all - even a number called from the phonebook and stored in "recent calls" in EXACTLY the same way it's in contact, didn't match to the contact when redialed.
I think that something required for Caller ID to work gets done when the phone is first initialized, and that this step requires full access to the phone module (which the phone doesn't have without a SIM inserted and a proper PIN entered).
hi,
i encountered also that worry,
i set the HKCU\Control Panel\Phone\CalIidMatch value:9
my mobile phone number to test was stored as "06xxyyzzww"
and when i phone my diamond2 from that number
the caller id is recognized
(with showing as +336wwxxyyzz)
i tested from my home phone stored in contacts as 04wwxxyyzz
i rang my topaz its was identfied as my home,
(with showing as +334wwxxyyzz)
i am in france, + is for 00 ,our phone numbers are 10 digits long
(mobiles and "home") ,
to be joined from abroad, you have to dial +33+phone number WITHOUT the first digit "0")
so the "9" value i put in the registry
if it could help you
regards
Hi,
just stumbled over the same problem.
The old phone (HTC P330) resolved numbers from my used format 01234-56789.
Since my contacts are a mess, I have 01234-12345, +49-123456-456, +49 (0123)-456 and so on, it would be a great pain in my ass to switch every contact to +49123-456 (which the new phone resolved).
I compared the Registry-Entry from the P3300 with the TD2 and voila: TD2 was 12, P3300 had the value 8.
I changed the TD2 to value 8, reboot and now I'm happy again, the phone is getting used to my contact list
Regards
Heiko
Hi,
I'm experiencing the exactly same problem, that incomming calls or messages isn't shown by name, but only by number.
I'm all new to Windows mobile, but I tried downloading a regeditor, and experimented with different values in the CallIdMatch string. However, no succes.
I live in Denmark, where numbers look like +4512345678, where +45 is the international code. Can someone please tell me, what should be the correct value? The original values was 8.
I have further found that some contacts are recognized. What the difference is between the groups, are however unclear!
Caller ID problem, my solution
I had the same problem. But after a hard reset it seems to work just fine now. Remember to backup your downloaded programs etc before doing this.
Tyven said:
Hi,
I'm experiencing the exactly same problem, that incomming calls or messages isn't shown by name, but only by number.
I'm all new to Windows mobile, but I tried downloading a regeditor, and experimented with different values in the CallIdMatch string. However, no succes.
I live in Denmark, where numbers look like +4512345678, where +45 is the international code. Can someone please tell me, what should be the correct value? The original values was 8.
I have further found that some contacts are recognized. What the difference is between the groups, are however unclear!
Click to expand...
Click to collapse
Hi,
"8" should be the good figure for you, as in France
we have phone numbers +33987654321
and "9" is the good value for me, in:
HKCU\Control Panel\Phone\CalIidMatch value:
Edit: i remove previous "edit"
in fact all my contacts had been erased" so it was normal to have no caller ID?
ps: is your carrier sendind all the figures when you're receiving calls, i mean +4512345678
so perhaps you're encountering a bug .
you should try to backup your device, with a soft like spritebackup(special price for htc owners on their webpage) and experiment an hardreset
and restore
regards
Hi ,
did you ever try to change the following:
RegistryEdit and Decreasing the CallIDMatch from 12 to 7 solved my Issue
See below
HKEY_CURRENT_USER\ControlPanel\Phone" name="CallIDMatch"
Greetings from Slovenia
Hello,
that is my first post so please do not be very critical to my english level and PPC skills .
now this is an old thread but for BULGARIA the correct registry value is "9". Here the mobil numbers are as follows "08xx 123456" (9 digits without the ZERO at the very beginning). that is why the usefull number is that (default for my TD2 was 8). Now after this fix the phone can correctly identify which number i want to dial when i am inserting it by digits, instead of selecting the exact person. i do not know am i explaining correctly but i will try to put some more detail on that. When i want to dial some particular number (for example "08xx 123456") the phone select me the correct contact no matter how i put this contact in memory. with "+3598xx 123456" or only with "08xx 123456". before that intervention the phone identifies me the correct contact only if i type the digits, exactly the same way that i have added it to the memory. So i think that this registry key does not have a universal resolution. the resolution depends on how many digits is using tha particular mobile operator.
i hope that will be helpful for someone who is happy to own an HTC and is happy with it ... like Me
hello,
when someone calls my diamond II
it only shows the number of the caller, but not the name even though they are in my contacts how can i change this so it says who calles by name instead of number..
thanks for any reply
This sometimes happen if you have multiple entries of the same number....then phone shows only number and no name.....Is this happening for each incoming call..or just for few contacts...
for all contacts it happens, but most do have an mobile number and an home number..
can i change anything to fix it? or is it a fault on the diomand II .
Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..
pgu said:
Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..
Click to expand...
Click to collapse
all contacts have just one mobile number and one home number so i don't know where to search a solution
but thanks for your reply
Try to not use the prefix.
(+countrycode)
Should do the trick
this was discusserd once already (I think. I can recall the drop the prefix solution). Search a bit. alas, I will give you a link if I find one
Im having a similar problem. The caller id dosent work for some of my contacts, both when they phone me or when they send a SMS. Im sure they are saved in my phone and not on my sim and from what I can see there isn´t any difference from how they are saved in my phone book from the ones that the caller id works for. Its really strange and annoying. Hope someone has a solution for this problem.
Did you try just delete that contact and make it again. I know it's stupid question but ...
prdic said:
Did you try just delete that contact and make it again. I know it's stupid question but ...
Click to expand...
Click to collapse
yes i did. I also tested to make a new contact from the sms view with the option save contact with the actual number that shows instead of the name and it still didnt work. Thanks anyway.
Hey,
I've had the same problem since day of purchase. I did the reg edit to increase the numbers the phone looks at to identify a number but it still didn't work. I've also deleted and re-created the contacts with no success.
ALL,
I had this problem. I submitted the case to HTC Europe but I did not even get a call back after a few months had passed.
Unfortunately the only way to do this is to hard reset the phone.
You will loose all your phone data (contacts etc) but the files on your memory card will be ok.
When you reset the phone, even if you have NO contacts at all on your sim card, you still have to tell the wizard on the first boot to import your SIM contacts. This, for some silly reason, is the only way to get the phone to register the phone contacts from your phonebook, even if you are just using the non-SIM contacts.
I had no numbers on my SIM card and of course I did not select the option to import my contacts. I was going to do that myself via Outlook. Once I selected not to import the contacts, not one number was recognized.
I did a Hard Rest. If you have numbers or not on your SIM does not matter. Allow the initial start-up wizard to import from the SIM. Then continue.
This solved this VERY ANNOYING issue for me. I used SPB backup first to take a copy of my phone data before the reset.
- Geoff
i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.
bnm7bnm said:
i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.
Click to expand...
Click to collapse
hello
today I tried all the numbers, from 7 to 12
11 was the value that made me look some of my callerID. now I have the same problem, but not with everybody, but only some people
let's say a 50% of my contacts are shown on the screen when they are calling me/sending me an sms, but the other 50% doesn't show me the name but just the number.
today I tried with my mom's phone to call me. it didn't show the name. So i deleted her name from the contact, and added it again (from the missing call). now it's showing her name... Do I have to do it with all the phonebook?
is there something I can do to fix it? it's making me crazy
please help me..
I have, absolutely same problem, erasing the contact and creating it again, did not solve, very very strange. I've tried iterchange of numbers home>work, work>home, work> auto, home > auto, invane, some of contacts refuse to display name, compared the phones i have no same numbers for names ecc. First of all i have to mention that numbers have been migrated from Nokia 6230i via Outlook Express > Outlook > Phone , some of the numbers like Home, Bussiness Fax ecc, did not passed to Diamond 2
I've just noticed that a Hotfix was released a few days ago, which just might solve this problem.
Titled: Update for HTC Touch Diamond2 for Caller ID Display
I haven't tested it yet, so let us know if it works for anyone
try to make all contacts same format with TrineFix or similar app,
set numbers without country code, for example in israel i set 05XXXXXXXX instead of +9725XXXXXXXX, then i change CallIDMatch to 8.
this is how it works for me.
I had a problem with none of my contacts names coming up when they called me, it would only show their number. After x2 software resets and installing everything again I found the problem, when you do a software reset and you turn the phone on for the first time when it asks you to import from your sim card contacts DONT DO THIS if you sync your phone with Active Sync and outlook contacts as this is where the problem is.
If you import your contacts from your sim and you sync with outlook then your caller id's will not work.