Database Users

Bricked Hermes

Hi all
I just got a dead Hermes. Don`t know why is it dead ;P
It doesn`t turn on, won`t enter the bootloader and won`t hard reset. Nothing...
When I plug it into the charger nothing happends.
Any ideas?

Take battery out, plug into power. If there is a red led then it may be a battery issue.
If you cant get anything to work then we can't help. You have a paperweight.
Sorry...

I did that and nothing happens...
This battery was tested on other Hermes and was fine...

Hi,
if there's no sign of life, no bootloader booting anymore but hardware basically is fine ....
This is the last thing to try:
http://forum.xda-developers.com/showthread.php?p=2192131
You will need some soldering skills!
regards,
scholbert

thx but that`s not for me ;P

Only other thing would be to take to a service centre but it will cost $$$.
easier to sell on ebay for parts and get a new toy..
Cheers...

OR
Got a Higher and powerful wall charger at least 1 amp, or some more 2 amp,
But I think is time to take it to a service center... maybe the charger system is fried mostly on cellphones no PDAS the Fuse burns up!

Replacement Hermes
I am selling a couple Hermes. That may be the way to go if you want to avoid the hassle of fixing the bricked device.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MESELX:IT&item=200276779240
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MESELX:IT&item=200276792567

I have a 8525 that the medium process of flashign the WM The computer will crash, and only the light turns red with the charger. The battery is in good condition this link,can help me?
http://forum.xda-developers.com/showthread.php?p=2192131

If you are in denver like your name suggests PM me. I am in Boulder. I just bought a fuze and I am feeling charitable. $45 for the hermes and a bluetooth gps.

ricrellim said:
If you are in denver like your name suggests PM me. I am in Boulder. I just bought a fuze and I am feeling charitable. $45 for the hermes and a bluetooth gps.
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Denver is my nickname ;P (Denver The Last Dinosaur ;P ). I live in Poland so quite far away

ricrellim said:
If you are in denver like your name suggests PM me. I am in Boulder. I just bought a fuze and I am feeling charitable. $45 for the hermes and a bluetooth gps.
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Click to collapse
Shame he's so far away as that is mighty charitable!

Rooted G1 Won't Power On - HTC Support Conversation

UPDATE : HTC was kind enough to replace the motherboard! Issue resolved! Thanks HTC and everyone who helped me here....
I have dealt with Apple support and they have excellent support, never had to pay for shipping.
Situation : I have a rooted G1 with Cyanogen's 4.0.1 ROM. I was listening to music and stopped the music app. After 3 hours, the G1 won't power on - no LEDs nor backlight nor the vibration. It just lays dead.
Steps taken : Tried pushing the power button to no avail. Removed the battery. Left the phone charging overnight. No dice!
Further steps (HTC Support) : This is where it gets interesting! The guy was more than happy to setup a repair.
REPAIR DISCLOSURE
1. All units will be charged a triage fee of $39.00 or less. This includes
technical assessment and diagnosis.
2. Rooted G1's - minimum of $379 to repair!
3. I should pay for shipping (incoming HTC).
Frankly, these phones are not worth $400 anymore. Any suggestions are really appreciated. Should I consider getting it repaired via HTC?
Thanks in advance! I have been on XDA_Dev Forums for years, never faced such an issue (Windows Mobiles...) but Android device (G1) is posing issues. Please help guys!

Are you still under warranty? If so they'll fix it for free at least that's what I've experienced the last 2 times I mailed mine in. They told me about the 39.00 thing but never charged me. If you aren't under warranty it'll be cheaper to buy a used G1 if they want to charge you 379 to repair.

Or I would unroot the phone

jigdagod : Yes, I am still under warranty. The guy @ HTC says all G1's should still be under warranty. HTC's repair process sounds kinda shady - atleast the way he dealt with me on the phone call. So, my question is : Will they be able to determine that my phone is rooted even though the display doesn't turn on?
nolimit78 : I would love to unroot but since the phone doesn't respond at all (no lights, no nothing!), there is little I could do when it comes to modifying the software in the current situation.
Thanks for the help guys, any more HTC rooted G1 experiences?

I was able to unroot mine before sending it back, but mine was very obviously opened, void sticker removed, and plastics broken. It was ugly. Inside, the fabric tape and kapton tape were gone. They covered everything under warranty. I dont know why they would care if it was rooted- so long as rooting it was not the cause of the damage. And honestly, if it doesnt boot, then they dont know. Just dont tell em. Worst case scenario they charge you the "$39 or less" triage fee, and send it back to you still broken, you will not be out the $380 at any point.
Out of curiosity, you say you let it charge overnight...was the LED normal (orange/green) during the charge? Maybe you killed the battery? It will not boot with a bad battery plugged in or not...I tried! LOL

No LED lights at all. Absolutely no form of light can be seen on the device.
Question : If I take the battery off and then charge the phone without battey, should the phone charge normally?
I hate spending $39 for diagnosis alone. I am spoilt with Apple support! They are lot better IMO!

gospeed.racer said:
I was able to unroot mine before sending it back, but mine was very obviously opened, void sticker removed, and plastics broken. It was ugly. Inside, the fabric tape and kapton tape were gone. They covered everything under warranty. I dont know why they would care if it was rooted- so long as rooting it was not the cause of the damage. And honestly, if it doesnt boot, then they dont know. Just dont tell em. Worst case scenario they charge you the "$39 or less" triage fee, and send it back to you still broken, you will not be out the $380 at any point.
Out of curiosity, you say you let it charge overnight...was the LED normal (orange/green) during the charge? Maybe you killed the battery? It will not boot with a bad battery plugged in or not...I tried! LOL
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Click to collapse
How did you unroot your G1 when it doesn't power on? They serviced a phone with warranty seal broken??
Thank you!

Mine powered on, it had a problem waking up. But yes, it was obviously tampered with. I told them I bought it off Craigslist (which I did) and they took care of it.
I suspect the battery due to how it died- it may (MAY) be that it drained too far, and the protection circuitry is keeping it from charging now. Find someone with a G1 and borrow their battery. Craigslist is your friend! Or eBay, can probably get one to your door for $5 Where are you located?

kkiran said:
No LED lights at all. Absolutely no form of light can be seen on the device.
Question : If I take the battery off and then charge the phone without battey, should the phone charge normally?
I hate spending $39 for diagnosis alone. I am spoilt with Apple support! They are lot better IMO!
Click to expand...
Click to collapse
You can't charge the phone lol.... you can charge the battery only. What I found is that you cannot turn on the G1 with it plugged into the charger w/o a battery. If the battery is damaged in anyway, it will not boot. However, you can easily replace it for ~$10 on ebay (I don't remember how much the OEM batteries are, but they are not very expensive)
Do what gospeed.racer says and get a friends G1 battery and test to see if it works (or take it to a T-mo store and ask them if they can check the battery for free)

Tmo store...thats an even better idea! They are everywhere and always seem to have half-charged batteries laying around. Plus they may be able to put in the call for you to get a replacement under warranty

I don't think they can tell at least they didn't say anything to me about it being rooted.

Thanks for clearing it out guys. So, we won't be able to turn it on without a battery (by the charger alone).. That's good to know!
TMo store - I'm hoping they would help. They are not always friendly. Will post my results here. Thanks everyone

If there is no light when it is charging, then another possibility is that the usb port on the phone has loosened from the main board. Stick in the cable and try moving the end around to see you can get the light to come back on.

I also got word from Drizzy that when I sent my phone to HTC they installed "breaker board" mainly a lock board that won't cause interceptions like flashing certain stuff. He said he only read about it he's not 100%. Which to me might be correct because I can only install up to H 6.01 ROM. I tried Hero and other and it won't work at all. Just more info to think about before sending it i to HTC.

I have Hero on mine that was returned from HTC, and they did replace both boards. Just a FYI, more of a YMMV I guess.

Had same problem
Had same problem here
Phone didnt power up ,no lights when charging, nothing
then i just used the AC Charger (Motorola one) instead of using computer usb
and then like magic i see an orange led ,then after like 5min i power up it
i guess sometimes usb volts is problematic
tell me if this helps ya bro

@LowTek : I used different chargers to no avail Thanks for the tip though!
@ gospeed.racer : I visited T-Mo store, tried another battery to no avail! Lucky you! They replaced even though it had Hero on it?! Do you know anyone who works there or what is the trick? Or were you being just lucky
@ jigdagod : Hmmm, breaker board sounds scary! But I will be selling it off if they made it work. Not so impressed with the quality. Might invest in a HTC Hero with 850/1900 bands or worst case, HTC Magic just so that I can test ATT's 3G speeds and post reviews on my blog. I am hoping Google will come up with a solid reason to leave the iPhone at bay!
@ badbob001 : Tried that to but nada
I will be sending it to HTC and hoping that they won't charge me any fee! Thanks a ton guys and I will keep you guys posted for documentation purposes just in case someone goes through the same phase!

kkiran said:
@ gospeed.racer : I visited T-Mo store, tried another battery to no avail! Lucky you! They replaced even though it had Hero on it?! Do you know anyone who works there or what is the trick? Or were you being just lucky
Click to expand...
Click to collapse
ok, again I will tell the story. It HAD hero but had a problem waking up. Not all the time, only when sleeping. If I never let it sleep, it was never a problem. I was able to unroot, put it back to rc29, and send it in. It looked stock and was stock. When I got it back, I didnt even boot their rom. I put hero back on it, and no problems there either. Since then I have put many roms on it without any issues.

Thanks all! HTC replaced the motherboard and sent it back! I never expected this from HTC cos' I rooted G1 and put Hero on it. They either ignored the fact or they couldn't figure it out! All in all - a fantastic experience. Now I am off to selling it, haven't even used it for more than 5 days in total. I wish they come out with ATT 3G frequencies, HTC Hero hopefully!

EMERGENCY HELP!! X10 not charging, bad timing!

Hi guys!
I was using my X10 just now and i wanted to charge it cuz i needed to record something for my interview tomorrow. So I decided to plug in the charger, it was at 34% at that time, and everything was fine; the orange light was on and it was charging. Then I was browsing through some stuff and then the phone slipped out of my hand but I caught (kung fu skills ) in time but seemed to grabbed it too hard. I put my phone down for a while and when I went back to check it, the orange light was off and it wasn't charging anymore so I thought i accidentally kicked the charger or something. I unplugged it, and plugged it back and nothing. It doesn't work when I connect it to my laptop either. I tried taking the batteries out, waited a while and plugged it back again and it's still not working funny thing is when I turned the phone back on, it went down from 34% to 21% in about 5 minutes, and I wasn't even fiddling with the phone. I don't know if it's a hardware problem or software problem cuz I might have put too much pressure on the charger port and cracked it or something. I checked it but it seems fine. I really don't know what to do, and the Search function in this forum doesn't work either! I need the phone for tomorrow cuz I have this interview assignment thing...holycrap! what a bad day. Help, please? anyone??

Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i

Tjotte said:
Only real quick solution to get you through that interview is to buy a wallcharger in wich you put your battery. And regarding the damage it sounds hardware related, hope you have insurance! You might get lucky though if you return it for warranty but remember, there's usually a fee if they think the damage was man-made. Good luck with the phone and on your interview!
Sent from my X10i
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Click to collapse
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((

So you need to access stuff that's on the phone? Or you need to access the stuff that's on the phone *with the phone*?
The first one's easy. Just buy a micro sd adapter and you can plug it into your computer (assuming it has one of those ports)
The second one.. need some more info before advising what to do. I didn't get what exactly the information is that you need to access. Is it a recording, notes, pictures, what?

junkk29 said:
I heard about the wall charger before, but what use would it be if I can't connect my phone to the computer anyways I've had the X10 for about 3-4 months now, I hope the warranty service is still covered. Not sure if it'll work especially cuz I'm not the carrier's customer ((
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Click to collapse
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.

Rockjock007 said:
A bill of sale is all you need and it can be fixed. have Rogers call the repair depot in Newmarket and make sure they have one, then take a drive they will take a look and swap it out usually in a few days.
Click to expand...
Click to collapse
You mean the receipt for the X10? I still have it but I'm not actually with Rogers. I got my friend that's with Rogers to buy the phone for me in case something like this happens, I don't know if they'll let me or not cuz I rooted my phone and all. I think i'll try and unroot it and put it back to Rogers firmware. Thanks for the advice

I'm from the UK and had exactly the same problem. I had to send it back to SE and they gave me a new unit. I had no proof of puchase though as I lost it awhile ago :/. But all in all it worked out well. They never told me what was wrong with the phone though.

Htc evo semi broken power jack

Is it me ? I am an IT consultant, I have been into electronics my whole life,
well since 7th grade,i`m 45+ yrs old and treat everything with respect....
How could my 5-6 week old HTC EVO already have charging issues ? when i got home tonight I plugged in the factory HTC usb charger and heard a click.....
well guess what no the little "Charging" light does`nt come on unless I wrap the wire under the phone, this will not be good in the car....
Bringing it to a Sprint store is not an option as i`m not on a plan,i`m one of the
other customers
is there a repair center ? or should i buck up another 60 bucks for a charging mat

How could my 5-6 week old HTC EVO already have charging issues ?
Click to expand...
Click to collapse
It's called hardware failure, it happens to all electronics...
Bringing it to a Sprint store is not an option as i`m not on a plan,i`m one of the
other customers
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Click to collapse
I really dont see how you can be complaining then, since you dont even pay for service...

If I'm correct $35 should cover any repair when you don't have insurance.
Sent from my PC36100 using XDA App

Yep, pay the $35 and then ask to add TEP...or not, depending on your perspective, it may or may not be worth it.

or you can always fix it yourself.
http://olyurl.me/6f

Thank you for the information, I looked into the charging mat and that is not an option as it too utilizes the micro usb jack,and with the new back on the phone that it requires makes my Seidio Innocase Holster Case Combo useless...It seems the charging mat people don't have a holster available (yet??) Anyways if i position the phone just right its taking a charge, but still , poor design for sure on HTC`s part here...I will look into having it repaired or order a jack and attempt tit myself I guess....Happy Holidays to all

[Q] Bricked or peice of poop right out of the box

Hello, Im stumped I just bought a brand new phone from ebay sealed in the box its a tmobile htc hd2. upon opening it from the box and turning it on the phone would get stuck at the stick together screen. never did fully boot once. then after about 10 min of waiting i pulled the battery and put it back in. Then the phone would only light up the keys and nothing else. once again took the battery out and put it back in. Now NOTHING, wont respond to any type of reset and wont do nothing. wont charge wont connect to pc did I just get a dud RIGHT out of the box? i did nothing to make this happen i didnt even get to the main screen urgh $450 later one month in shipping to receive what looks like a dud. Checked battery voltage its at 3.75 volts fully charged. wtf?

bump bump bump

That's not impossible.
Try to hardreset it, hold down both volume buttons and power on.
If it doesn't work, do you have the phone's warranty? Get it to HTC and they'll fix it / give you another one.
If not... try checking the eBay warranty that gives you the money back, don't know exactly how it works but i know there's something like this.
If all this doesn't help... then i'm sorry.

Not sure if you're in the United States, but at a T-Mobile store, a brand new HD2 will go for ~$450, and come with a one year warranty.
Hope all works out well.

Hey guys. No I live in Calgary Canada and I ordered this phone to work with our WIND mobile service provider. I tried everything... it wouldnt respond at all... funny though even though it didnt show any signs of life it was charging the batter PAST its rated 3.7 volts. At one point I read 4.2 volts at the battery while out of the phone which is strange to start with. Thinking it was the battery I hard wired the phone to a spliced USB cord to see if it would power up and still it did nothing. I then said this is ridiculous and called tmobile and htc. all I have to say is WOW. Tmobile is serious about customer service even for me not being a client of thiers. Same goes for HTC. both offered to repair or replace the phone as it was brand new and they could see from imei.t-mobile even offered to refund my money which i didnt even pay to them in the first place. Wish we had customer service like that up here in calgary where the city is run on oil money and oil hungry people.. not cool. Anyways I talked to my seller off ebay because I didnt want to wait and he agreed to send me a new one overnight express with fedex and i will get it saturday. I sent this one back already forget trying to fix a problem matic phone. Oh yeah this next one was tested before shipment BUT I did read there is alot of people with this problem and no one has an answer still...............
thanks anyway guys

The battery's supposed to go to 4.26V. And it's good that you're getting another.