Database Users

phone deletes emails by itself

not sure how this is happining or if its my mistake. but this has happenened to my more than once. the phone simply decides to deletes all emails prior to a spesific date without any confirmation. thank god that there it a copy of them in the deleted folder on exchange server
anybody else suffering from this?

Normal
This is normal, outlook is designed so it only keeps emails from a certain number of days into the past, according to the email settings.
Enter you email settings and tell it to keep the emails from the maximum allowable time, I can't remember how long but the increments were something like Today, last 3 days .... etc.

it deletes all mails that are no longer on the server, nothing to do about it, except as a workaround maybe moving important mails from inbox to antother folder

correct me if im wrong here
but i am under the impression that the number of days in the activesync options is only for the initial sync with your exchange acount

I have the same problem. Once in a while my Gmail Inbox is empty. Glad it is saved in 'All Mail' but the behaviour is very irritating

Are you connecting to your mailbox, i.e. gmail-server or just syncing with your Outlook?
When using POP3 to connect to the gmail-server, it will download all mail to your phone, and thus delete the messages on the server.
Try to connect via IMAP4 and go to the settings of your gmail-account on your phone. There you can change the number of days to something like all messages- just for your gmail-account.
The phone handles "imported" mail from outlook like a "real" email-account on the net. Thus, you can set the number of days independently for each account.

i use exchange outlook
why cant widows mobile be like blackberry it keeps all the email(compressed text on the phone) even when you remove the email to the local pst file it still stays on the device

I doenst matter if it imap or pop3, you can setup pop3 to leave a copy of the mail on the server btw.
But as soon as the mail is no longer on the mailserver (for example after downloading without keeping a copy on the server with your desktop pc) windows mobile will delete the mail from its inbox to next time you check for new mails.

Email Outlook account / Other accounts

Hi
I'm struggling to figure out the email set up on the HD2 and hope someone might be able to shed some light.
I have set up 2 email accounts "1 at mydomain dotcom"and "2 at mydomain dotcom" and they seem to be working fine. I used Start > Email > Setup E-mail and filled out all the boxes with the same settings as I use in Outlook on my PC (incoming / outgoing mail server etc)
When I send and receive mail it gets stored in a separate folder for each account.
But ...
There is also the "default" Outlook account which seems to be the one that syncs with outlook on my desktop. I cannot seem to set anything up in this account for sending and receiving email. It only seems to have two screens - one for sync options and one for Advanced E-mail Options. The latter has a box for "my email address" but no settings anywhere.
Am I missing the point somewhere ?
What I would like to do is set it up so that my PC and my HD2 are pretty much the same. I'd like to sync the two and have the HD2 able to send and receive mail from the either account and, store these in the Outlook folders
Any help or advice would be great
Stephen

You need to change it using Windows Mobile Device Center as it's set there to sync emails. I made the same mistake recently...

Wow - fast reply ! Thanks
OK so you're saying I can set up all my HD2 mail accounts within MDC ? I didn't notice that so will take a look
Thanks

Still struggling
OK, thanks, I found Mobile Device Settings in MDC
Change content sync settings
Sync wirelessly with Exchange Server
Manage a Partnership
Connection settings
Get device certificates
End a partnership
But none of these seem to lead me to a place where I can set up Outlook mail on the phone (othere than sync settings)
I don't have Exchange Server - just Outlook on my PC
I'm trying to set up my mail accounts in Outlook on the HD2 so that whether I send and receive mail from my phone or my PC both accounts are available inside the Outlook account rather than in separate accounts
Hope that makes sense ?
Thanks
Stephen

When I first setup my phone using WMDC it asked what I want to sync with my phone (contacts, notes, email, calendar, etc.). If you select emails it'll sync your Outlook emails to your phone but not the settings. If you want to get rid of the Outlook on your phone you have to change what you sync with it.

Just in case there is some confusion caused by wording of the question:
If you use WMDC, you can ONLY sync with the Outlook email on the PC BUT you can only update email when you connect to WMDC.
If you want to receive and send emails when mobile, you set up email accounts within the HD2 email programme. Hit the email tab, menu, add account.
Then set up like you would an account in outlook

Seems it may not do what I want
Thanks for your help guys - appreciated.
It sounds like this HD2 won't do what I need then.
Sync between my "local pc outlook" and the "phone outlook" is no good on its own.
If I have email accounts set up on the phone which are not part of the sync I won't have a record of my mails on my pc
I tried sending and receiving within "phone outlook account" and that only works when connected to the pc which does seem strange
If there's anything else I can try or if anyone has a workaround to handle all my mail from both accounts and sync them between the pc and phone I'd love to hear
Thanks
Stephen

eMAIL ACCOUNTS ARE NOT GETTING SYNC UP

I am using HTC Touch Dimaond2.
I have configured all my email accounts(Yahoo,Gmail and Hotmail) in my HTC Touch Diamond2.
Whenever, I am clicking the Send/Receive option, it's getting downloaded to my inbox.
But in my actual yahoo inbox I have more mails and in the HTC touch Diamond2 I am NOT having all the mails.
I have created many sub folders and many mails are inside that folders in my actual yahoo account, but in my handset the folders are there, but no mails inside the folders.
For my Gmail account, it's not all sync up my account and it's showing connecting...log in... and disconnected.. but no mails are downloded to my handset. And inbox is showing 0 items, whereas my actual gmail account has hundreds of mails
Hotmail account it's working but I don't have any folders in hotmail and need to check on this.
Please help on how to download all the mails to my mobile. Any settings need to be done for it..?

michealjohn said:
I am using HTC Touch Dimaond2.
I have configured all my email accounts(Yahoo,Gmail and Hotmail) in my HTC Touch Diamond2.
Whenever, I am clicking the Send/Receive option, it's getting downloaded to my inbox.
But in my actual yahoo inbox I have more mails and in the HTC touch Diamond2 I am NOT having all the mails.
I have created many sub folders and many mails are inside that folders in my actual yahoo account, but in my handset the folders are there, but no mails inside the folders.
For my Gmail account, it's not all sync up my account and it's showing connecting...log in... and disconnected.. but no mails are downloded to my handset. And inbox is showing 0 items, whereas my actual gmail account has hundreds of mails
Hotmail account it's working but I don't have any folders in hotmail and need to check on this.
Please help on how to download all the mails to my mobile. Any settings need to be done for it..?
Click to expand...
Click to collapse
Check your e-mail settings and make sure it is set to download ALL past messages and remove any size limitations.
Also, watch the default yahoo settings as the outgoing server puts SMTP.mobile.yahoo.com and you must remove .moblie to send correctly (at least in my experience)
Lastly, I would suggest setting up gmail as an exchange server using m.google.com as server address, no domain. Then if you are able, you can forward all mail accounts to gmail, which has a better SPAM filter and then you only need one account.
Hope this helps.

How to set up my email in HTC Sense

Hello everyone,
I've got myself a new databundle which allows me to be connected to the internet constantly and I want to set up my email.
Now if i connect my topaz it sync's my outlook mail automaticly, but when disconnected it doesn't get my mail, when 3G and connection on.
I want the following:
When i'm not using the PC, I want my HTC to get the incoming mail for me but once connected to the pc again, these mails should have to by synced so they appear in my PC outlook at the end.
I don't know how it works in example, if I get a mail with alot of images or attachements, does the HTC download them? Or does it leave those messages on the server? I cannot lose them.
Or do I have to setup my HTC to leave a copy on the server so my outlook downloads the new messages again for a second time? (In that way only the mails that arrive on the go appear in my HTC and I can delete them without worries) - but is that even possible?
I'm really bad at understanding this.

Hi,
have my Touch Pro2 set up like follows:
- imap connection to get all emails on the run. Means originals will be kept in your inbox.
- Sync connection to outlook with individual settings for what has to be synced. (can be set easily in the windows sync manager)
My Outlook is set up with a pop3 connection and finally collects the messages from the ISP-inbox to my local disc.
In that way I am always up to date but means a periodical syncing...

That seems what i need!
How can I setup the imap connection? I don't need all my mail on the HTC, i only want to store on my PC, just the new one's i like to read on the road when i'm gone, automatically being downloaded on my PC too when i'm on it again.
However, if I do sync my email with outlook, will the imap email and the synced outlook email be together in one folder or be seperated? Will there be doubles?
Thanks!

It seems that my ISP doesn't support IMAP. How can i set an option 'leave a copy of message on server' with my HTC and POP account?

well actually when I'm on the go, I recieve all my mails via the imap connection. Imap means, that you download the email every time, when you want to read it on you HTC as long as the mail is not collected by your outlook. When you collect your emails via otlook to your local PC-disc, the mails will not be any more available via the imap connection on your phone after manual or automatic "updating".
In my HTC I have three folders set up. 1 folder is my PC outlook, the other two my email-accounts (IMAP). After having collected all my mails by outlook, I have to proceed a sync between PC and HTC and all my local stored Emails are on my HTC. Set up what and how e.g. will be done via the Mobile sync software from Microsoft.
Btw.: check your mail provider again (FAQ or else). Cannot imagine, that any mail-provider does not offer any IMAP function. Just had it years before with my dadys mail accounts. there was e.g no POP3 solution available but IMAP4...
Greets

[Q] E-Mails to Outlook

Following situation:
I used Outlook to get my E-Mails (2 different addresses) and used ActiveSync to get them on my Diamond2. It created an Account called "Outlook" and stored them there.
Now I have mobile Internet and wanted my Smartphone to download them. It looked like it wasn't possible to somehow add them to the already existing "Outlook" account. So I created one account for each address.
What I didn't notice was that it automatically choose IMAP. But IMAP is only available for premium users or whatever. But somehow it managed to download a few E-Mails every now and then. It stored every E-Mail in its own account. And when I connected my Diamond2 to the PC and it started syncing and the E-Mails disappeared from their accounts and reappeared in "Outlook".
So basically:
"Outlook" contained all E-Mails and the other 2 accounts contained all E-Mails that my Diamond2 downloaded since the last sync.
Now I noticed the IMAP mistake and set it to POP3. Problem is that with a free acccount you can only check for Mails every 15 Minutes. So I decided to let my Smartphone do all the E-Mail downloading from now on. Problem is that now all Mails stay in their own account. They don't end up in "Outlook" and don't get synced to Outlook either.
I'd just delete all Accounts and try something else. But first I need those Mails get synced to Outlook.
Everything is kind of weird so I just wnated to ask if somebody has a idea.