I have a customer with one of these phones who complains it is running hot, so hot they have to move it away from their ear.
I have one too, configured with push email, and it's fine. Is the high temperature normal? Their phone also drops calls. I think the phone should probably be replaced but wondered if there was a known problem and simple solution. I access it using Pocket Controller and it's set up fine.
Sometimes the customer leaves bluetooth on alot even though they don't use it all the time, and with bluetooth it sometimes routes calls to the headset, sometimes not. Oh, and sometimes the phone radio turns off by itself! Sounds defective to me!!
Any thoughts?
One last thing, is there a way to permanently turn it off when it's not in use? Switching off the phone radio isn't enough.
Thanks.
You can't turn off the Treo Pro. Turning on\off doesn't effect the power drain that much to heat the battery a lot.
The only thing that could get the device a lot warmer than with normal use is turning on WiFi or by making long phone calls..
My guess would be that the device has either a battery problem or something is wrong with the hardware of the Treo Pro. It's not normal that you have to move the device from your face because of the heat.
Quickest way to test if it's the TP or the battery is to try a battery if you have one
Thanks mccune. I'll contact the suppliers.
Regards
Mike
My phone runs extremely hot if i have processes running in the background, like, Google Maps...
I think we have to make a difference between 'hot' and 'warm'. I don't believe that there is any chance of someone getting his ear burnt.
I've had my treo pro for few days now, and have noticed that the temperature at the back cover rises when the handset is with the gps in use, especially when searching for satellites
Running hot..quick battery burn...Winterface!
I wonder if the owner is using Winterface? I tried (and liked) this launcher, but it cut my battery life in half and the unit felt very warm all the time. Trying Mobile Shell for now...
They weren't using anything other than what was supplied on the phone. They just made a lot of calls.
The phone was returned and my customer had the same problem with the replacement. I think what feels warm to most feels hot to them (sensitive ears).
The phone has been replaced with a Nokia E71 (supports exchange mail).
Seems runs cool and the battery lasts ages.
Related
Hi,
I have a very recently purchased XDA II.
I was under the impression that the battery time was considerably improved.
Although I have turned down the backlight brightness when on battery power, it still starts to loose power when I receive or send a SMS for example.
Is this normal or do I have a duff battery ?
Steve
try turning off bluetooth when you dont use it
it's suppose to be a batt hog
Yup,
done that. I only have BT on when I am actually using my headset.
Any other idea's
Steve
when does it auto turn off ?
when does the backlight turn off ?
are there any SD cards connected seem to recall that they eat batt aswell
I've had mine a week, have the same power drain problem. After charging it all last night I managed to use it as a PDA for a total of 40 mins over a 6 hour period today before the battery drained. No phone calls were made, Bluetooth disconnected (I do have a 256 MB card installed, but I don't know if this has anything to do with it), furthermore the backlight is set to the default setting and the auto power off set to 1 min. In any case I would expect to get more than 40 mins use of the PDA, the specification states upto 15 hours.
I took the unit back to the store, they say that this is a rare problem (yeah right :roll: ), they gave me a new battery which I am now recharging, hopefully this will work.
mmmm, it's very strange.
I am doing a test now. I have a imate with the official imate upgrade. I have a gps sysonchip bt. One and half hours ago i connected the imate with the gps and i started a demo of 500 km. Now the battery is at 75%.....Maybe de last upgrade solved this problem.... :shock:
You should get far better performance than this.
Three things that can drain the power:
Communications/Peripherals - IR, bluetooth, SDIO wireless LAN etc. Disable all of them unless you're actually using them.
Processor hungry programs - check if you have anything running in the background that could prevent the device switching to full sleep mode.
Lack of radio signal - if you're out of contact with a base station, the device tries to connect at full power every 30s - a big battery drain, so if you know you're out of contact, turn off the radio.
However, even with everything running, I'd expect a running time way above 40mins, so it sounds like you have a hardware problem with your device. I easily get 3h full brightness, full processing (ie watching a movie or playing a game) with radio on.
Turn IR off?
Is there anyway to actually turn the IR off on the XDA II?
Just the Start-Settings-Connections-Beam-Receive all incoming beams checkbox.
tried the new battery today, same procedure as yesterday (no bluetooth etc), had a slightly better performance today from the new battery, managed to get roughly an hours actual use out of the PDA (games etc) over a period of... 10 hours, ooh atleast it lasted the working day so must be better... however still no way near the 15 hours PDA work time as stated on the box!
However something I have noticed is that every now and then (after switching off the unit and just leaving it on the desk) the screen comes to life displaying a running program, (just how do you turn off the media player? I now realise it isnt with the "X"). Anyway why does it "power" back up? I wonder if this has anything to do with my power problem, that perhaps it has switched back on whilst in my pocket (BTW I have set the buttons so that they do not switch the PDA on accidently)
So, I'm recharging again, (I think I might take the MMC card out see if tht makes a difference). I expect something better for my EUR 500, what is the point of being able to go online anywhere if you have to be plugged into the mains! If I can't get the damn thing to work satisfactoraily by next week then it is going back to the shop, despite it being a Gucci shiny piece of kit!
@MoistVelvet: Actually, it;s not so much the device itself but the operating systems that is the cause of a few quirks. Luckily, a lot has been written on this forum and other forums on websites such as www.ppcw.net. A lot can been improved by limiting the number of programs that can be found in the \windows\startup folder of the XDA II. I'd suggest you have a look around in the various topics. I ended up honing my XDA II to a point where I am actually very very satisfied with it's performance ...
Can someone repost the items in the windows start up folder than can be deleted and what they do on the XDA II.
I was surprised at the amount of apps in there, but dont know what I can safely delete.
Steve
Wiz,
thanks for the tip, I'll have a look around.
Well the batery did last longer yesterday, managed to get through a whole workig day before it ran out, so the jury is still out!
Realised perhaps one of the reasons why the unit would switch itself on, whilst at work I have a very low signal, so every minute or two the signal strength would go up and switch the screen on. I have set to auto switch off after 1 min, but I wonder if there is there a way to stop it from switching on?
Hm, my experience is quite different. I use it throughout the day with around 15 phone calls, at least 2 GPRS synchronisations, some other usage of contacts, calendar and email and when I get home it's still around 60 percent - the most drain appears to happen on the way back home when I use the BT headset...
When your uses so much more power you may like to check what kind of programs you use. First idea is to have a critical look at fancy today plugins... my worst experience was with Battery Pack, the best way to empty your battery :lol:
Maybe you like to use UpTime plugin (http://ae.inc.ru/uptime_t.html) which really tells you how much you actually use the PocketPC and which doesn't do anythings while it's switched off...
MoistVelvet said:
Wiz,
Realised perhaps one of the reasons why the unit would switch itself on, whilst at work I have a very low signal, so every minute or two the signal strength would go up and switch the screen on.
Click to expand...
Click to collapse
Actually, the reason it periodically switches on is the O2 Homezone application. Whenever your phone changes to a new base station (which can happen even if you don't move), the stupid Homezone app turns the phone on. This is a known issue, and the only known remedy is to disable the app completely (remove from Autostart folder, soft reset phone).
Cheers
Daniel
Hi
I have an xdaII, which i load loads and loads of things onto. I did find that the battery was draining quite quickly. eg. charge it all night, just leaving it running in the day with hardly any use would drain the battery by about 90 percent! Bluetooth was off etc.
One time, the thing drained completely, and it needed a hardboot. Im going to send it back shortly for investigation/repairs.
However, since it hardbooted, i have not installed a thing. And i am finding that the battery is lasting a lot longer. I managed to go 3 days, of average usage, (few incoming/outgoing calls), without charging the battery!
This makes me think some apps must cause the battery to drain. I had battery app installed (that runs in today screen). I had fonix voicedial installed. I had quite a few games installed.
I think some software was causing the battery consumption,.. possibly battery pack.
re
I have previously had problems with battery drain, due to apps running in the background.
I also found specific apps like the battery pack, LAN sdio, bluetooth and the camera app, would drain the battery quickly.
Although you can manage closing apps down through settings/system/memory/running programmes I found the app Gigatask http://gigatask.com/ a simpler way to manage tasks.
There are others, but I found this suitable for my needs.
Now when I close an app I know it's closed and not running in the background draining the battery.
I still charge daily, habit now when I get home from work, but I have no worries about battery drain, and it rarely goes lower than 65% for a normal days use.
Cheers, Shire
turning infrared beam recieve off will help a little
:wink:
...definitive solution to the overheating (and subsequent crap battery life) issue with the Tytn/Hermes/8525?
This seems to be one of the most prevalent hardware-related problems I've encountered after perusal of numerous boards.
Charging, it heats up. Duh. Fine. Disconnect, put it in my breast pocket after it cools down, twiddle my thumbs. During this whole time, for purposes of this test, EVERYTHING is switched off: phone radio, wifi, bt, push, and as many of the background processes as I can kill without having the phone hang on me.
You'd think the symptoms would be the same every time. But nooooo...this thing has a mind of its own. Sometimes it'll be 5 mins before I start feeling the heat, sometimes 40. It's totally unpredictable. I've tried every way I can find to extend the battery life with no luck; this is getting retarded.
So: Battery life drops drastically once the thing starts heating up. But not before. From 3PM to 4PM today, battery life was at 100% and did not move. Sweeeet! I thought...too soon. Got that warm and fuzzy feeling - then it's in free fall. 10% down in 45mins, another 20% by 5:30, dead as a doornail by 8PM. That's exactly FIVE hours of "standby" with ZERO activity. Screen was turned on maybe 4 times just to check battery status. 200 hours of standby?? Sure, in a deep freezer packed with dry ice...
Installed Batti: if anyone with close to normal (advertised?) battery life has also installed it, could you tell me what your temperatures are like? When I'm charging, I'm at 35.6C. My voltage is at 4.213V - this might be the problem since the battery is listed as a 3.7V 1500mAH. Also, I removed the charger for about 30 seconds after Batti said it was charged, then reinserted it. It took about 30 minutes to tell me again that it was full - all the while listing the "Percent" as 100%. Gah!
Anyway - back to the reason I've posted:
1) Is this a phone issue, tweak/registry/software issue, or a good old fashioned battery issue? I've got another battery coming in shortly but it's nothing special, not sure of the brand, just want to compare it to this one - which is a Seidio.
2) If anyone else has had this problem and solved it, please let me know what you did.
3) This phone is for sale if anyone wants it and knows how to fix it. Other than the 5 hours of battery life, the phone is perfect.
Thanks all!
The only time I've ever had this problem was when I installed the very first Palringo mobile beta, and it continuously polled the Palringo servers whenever it was connected... I had a battery life of about an hour and a half!
I can only suggest you have some poorly-written app on your device which is polling some piece of hardware or using (or trying to use!) the data connection, subsequently failing and looping round to try again and again.
I'm not using Batti (using the BatteryStatus Today Screen plugin), but it shows temps - I'm charging my device at the moment and it shows ~41 degrees celcius. When I unplug the charger, I have about 70mW usage and when I tap to turn the backlight back on it roughly doubles (backlight on its lowest setting). Using roughly 40-45mA just idling, I have push mail turned on and ActiveSync is syncing probably every 5/10 minutes or so (can't remember the interval).
I get about a day's worth of usage including regular phone usage, data usage, then locking the device (including turning the backlight off) when it's just on the desk or in my pocket (less if I have BT turned on all the time, obviously). All I can think of is that you have some app on there which is either interacting with something else or causing the problem itself.
@slidizzy:
what is the manufacturer name on the battery?
There are threads around about certain manufacturer brands (there are a couple of different brands) and their performance..
i had a dynatec and it was crappy.. took it back and got a sanyo battery and all was good...
Possible solution - Same geographic location
Hi. I seemed to have the same problem recently. I think my radio was the new 1.54.00.10. I have two batteries and each one was killed in 6 to 8 hours.
I first downgraded the radio to 1.51.00.10 and it seemed a little bit better, but upon upgrading to 1.54.70.00, it seemed to have gone away. My OS is Pandora's 7.1 w/ 3.62.
With 1.51.00.10, I was able to get over a day's worth of life on one charge in 3G/H mode. It seems this 1.54.70.00 is giving me more life, but I'm still testing.
Maybe give this a try, upgrading to 1.54.70.00 and a 3.62 os. No problems for me so far and it seems like it's a keeper!
Hope this helps!
Quakie
Soft reset when it starts getting warm, soft reset after charging if it is warm when on the charger.
My 8525 used to have this problem, but it went away on its own. However, soft resets when the device felt warm did solve the problem when it was occurring. Note that my phone is no longer warm while charging, either.
A lot of people try various radio upgrades/downgrades and ROM changes to fix this, but I think that's on the wrong track as I've never seen anyone report that doing these things made any difference. However, if you're not using WM6, I recommend at least making that change.
Other than that, hit the reset button if it starts to feel warm for no reason and after charging, and you should be fine.
My guess on this is that there is some kind of problem where the device thinks it is plugged in when it isn't, and then it over stresses the battery causing the heat and fast battery drain.
My experience
I am on Rogers in Canada, the same company that owns Fido, and I wonder if there is a problem with their network/ActiveSync/3G/units compatibility.
carrier: Rogers wireless (Canada)
device: branded HTC TyTN WM 5
ROM: 1.34.631.14
Radio: 1.42.00.00
Recently activated Push Email and connecting to exchange server via Activesync. Push requires an "always-on" data connection. It seemed to have been working fine for about 2 days, then suddenly my unit started to heat up significantly, (luckily no screen warp), and my battery would drain from 100% to 0% in 5 hours (if I was lucky). Unsatisifed with Rogers suggestion that replacing the unit with a refurbished unit was the way to go... I continued my research and experimentation and 48 hours later here is whatI came upwith so far:
1) Hard Reset - did not help the situation
2) Soft Reset when heating up - did not help the situation
3) Most frequently associated activity - ActiveSync on with 3G Data Connecton enabled and server directed to exchange server... no difference depending on how often I had the mobile device ping the exchange server. The heat and battery drain occurred while the TyTN was in hibernation (dead unit in the AM when I awoke).
4) Battery drain modifiers - worsens with worsening heat, worsens and acclerates if you remain in an area of low signal (less than 2 bars showing)
Best solution(s)/explanation(s) to date:
1) 3G is a battery killer - it uses a lower intenisty signal, and it generally draws heavier on the battery and hardware when using the network
2) In Phone settings, switching your Band to GSM (2G) fixes the device into one band (does not allow automatic switching and constant detection of best signal). Unless you are a real Power User and rely heavily on every ounce of speed that can be squeezed out of 3G there is no noticeable difference.
3) I have switched off the "receive allincoming beams" for the Ir interface to conserve every mV of power in my battery.
4) Since the switch (a few hours now) I have had no heat issues and the voltage has remained stable with ActiveSync on and mild websurfing to download a couple of CABs... granted it is minimal usage as it is 2:30AM but I think this may be the trick (on Rogers with a TyTN anyways)
I'll keep an eye on this and do some more analysis on the battery... Any input readily welcomed...
M
sounds like you simply need to buy a new battery.
It's not a tumoh!
Doesn't seem to be battery...
I recently tweaked reg with some battery hacks, locked it into 2G and all has been well. Holding a charge with the data connection engaged 24/7 - drops to about 65% charge over 24h, having to charge only every 2nd/3rd day...
M
Hi,
i have noticed that my phone is very warm when i make a phone call with it, yesterday i had a long phone call, about 1 hour and the phone crashed during the call (no blinking led, no reaction from the display, nothing). First i thought the battery was low, i pluged the battery charger in the phone but nothing happens, no blinking LED, no reaction from the phone. I took out the battery and pluged it again in but notting happend. After 30 Minutes i tryed to turn the phone on again and it worked.
So i think this was a heat problem.
I have the Firmware from Tom installed and the Radio Version RUU Nike Radio 1.58.16.27.
Has got any one noticed the same problems ?? I hope this is not a hardware bug.
well phone gets warm from time to time - but nothing one should worry about. do you use 3g ?
also i use the latest modded kaiser radio from netrunner and personally feel battery life is much better and also signal.
http://forum.xda-developers.com/showthread.php?t=369502
phone crash may have various reason of which the most are software related.
as from your description it appears like it was a heat problem but again - i never heard that before ....
no i dont use 3g at the moment, 3g was turned off.....
i hope this happens not again, i only had this one time yet. we will see on the next phone call that takes longer what is happening.....
mine gets very warm at the bottom too. It is normal I think.
I have a constant connection to the net via gprs now as when i have a constant 3g/hsdpa connection the phone is hot. The phone is also hot when charging. Maybe they will add some tweaks to improve the batterylife and temp like powerstepping or something to reduce the power used when its not needed and also lower the temp.
Hmm... This seems important. I find that leaving it constantly on, and for example, chatting via some type of IM app really makes it warm. I'm going to use my extended battery tomorrow, and see how it lasts. Wish me luck!
I have a problem with Niki heating up, but it heats up heavily when charging; using acbPowerMeter i read 700mA .. when in standby it says ~45mA. With a Tytn i didn't noticed a heating problem when charging.
Did you ever read the current when you noticed the heating ?
sackbauer said:
well phone gets warm from time to time - but nothing one should worry about. do you use 3g ?
also i use the latest modded kaiser radio from netrunner and personally feel battery life is much better and also signal.
http://forum.xda-developers.com/showthread.php?t=369502
phone crash may have various reason of which the most are software related.
as from your description it appears like it was a heat problem but again - i never heard that before ....
Click to expand...
Click to collapse
THANKS FOR THAT ADVICE!!! running the modded kaiser rom and its ultra low battery consumption!!!
I've noticed it previously during usage (like on the internet while having MSN running, or while playing games)
but I just got off a phone call which lasted about 20 minutes, and the front (and back) of my phone was just too warm for me to ignore. I would have suggested that it was the heat from my cheek against the phone but that wouldn't explain how the phone was quite noticeably warmer than my cheek.
The backlight wasn't on (i doubt the LED backlight would cause much heat anyway).
Does the mega have any internal temperature sensors like PC's have? And any software to read them?
My previous phones NEVER got this hot on even hour long calls,
and mix this with the fact that at my work one of the PDA's blew up a few weeks ago (was the battery), it just makes me that more paranoid!
I am going to Hard Reset soon anyway as things started running a little slowly recently, I hope it will also stop any hidden processes that may be running in the background and overworking the cpu. But I would still like to know of any software
Weznezz said:
I've noticed it previously during usage (like on the internet while having MSN running, or while playing games)
but I just got off a phone call which lasted about 20 minutes, and the front (and back) of my phone was just too warm for me to ignore. I would have suggested that it was the heat ..../QUOTE]
I think its pretty normal to heat up during long conversation. Their manual also says "Using any function for long time will heat up the phone", but only upto a level.
Click to expand...
Click to collapse
i've never experienced warming of the phone which is coused by operating it , well maybe just a lil utube watching for an hour but it was warm of my hands , i'm only worried when i leave it charging and after 15-20 mins LOL ! the phone is HOT i know that is normal , just sharing opinion
Heat comes from 2 sources in general external and internal.
External is from sun, your hands or phone in your pocket. On longer run this is not good for battery life.
Using navigation in your car during summer can run your phone real hot and feels quite uncomfortable! From a 20 min call it should not. But this is subjective.
Internal heat is caused when your processor has to work hard; like when several programs running and processes in back ground. You can check and kill them with task manager (FDC soft task manager) and batteryguard. Also soft reset kills most "unwanted" processes. A good indication for high level of processor activity is when your battery level goes quickly down.
Its normal mate, on mine when i use GPS for long time it does the same, processor works hard and battery gets hot.
Not sure if navigation alone causes your battery to run hot. Since navigation can run on 200Mhz processors and Mega processor has much higher clock speed it is overspecified.
The influence of phone close to windscreen and therefor impact of light/sun may be much bigger. When I run navigation (TomTom) in winter phone stays nicely "cool".
Not sure if it could help but once i noticed the Mega too warm and discharging instead of charging, after i connected it to the notebook via usb cable!
Rebooted PC and HTC and everything luckly returned normal...
gfreeman86 said:
Not sure if it could help but once i noticed the Mega too warm and discharging instead of charging, after i connected it to the notebook via usb cable!
Rebooted PC and HTC and everything luckly returned normal...
Click to expand...
Click to collapse
Indeed a soft reset in most cases solves this.
I have a serious probleme with my Leo HD2 T-Mobile which I bought from USA; it is overheating and stopping charging after about 10 mn of using GPS (Tomtom, ou IGO) in my car.
Anyone has a solution for this probleme?
That's kind of a short time. I know I can get away with at least 30 minutes or more depending on the temperature outside ( no AC right now) before it will start acting up.
You could try flashing a different radio. Might have to go through a couple before finding a good blend of lower power(less heat) and good reception.
If you have something other than a hard case on your phone take it off , that rubber shell that comes with the HD2 will overheat your phone in record time if using GPS or other heavy apps for extended periods of time ...
Also turn off 3g(you are driving, this will stop it from searching constantly for 3g), help save power and heat, make sure wifi is off ...
I drove 4 hours today using TomTom the whole way, and did not have a heating problem , but don't stick the phone up on TOP of your dash in the direct sun, it will get soo hot you can't touch it, even if it is off, the phone is black and metal collects heat like no body's business ...
Also a good point is to unplug it from the charger once in a while, like a half hour every 2 hours ....
Just some pointers that I use, and mine does not overheat ...
Its a known issue, while using the gps, the phone is working at full cpu speed, and its charging at the same time, If the phone sees fit it will use some of the power coming in and use it to power the phone more so then charge the battery.
I used to come across this problem a bit, using it as a tether most of the day as i am a service tech and use it in place of an actual cellular modem.