Database Users

Network problems or 8525 broken?

I have been having this problem for awhile and thought it would change based on different ROM and radios, but it doesn't.
Strangely I don't remember this happening right when I got the phone, but then again, I might not have noticed, or it might have started after I first reflashed (to the official 8525 update 2.15)
If I leave the phone in the default Auto band select mode, with any ROM and radio (although I never tried going back to the initial shipped one) I get almost every call dropped if I have a 3G signal. It also happens with data. I will be in a call and suddenly the sound both ways will cut out, I look at the phone and the 3G has changed to G. The call won't "end" until I press the end key, but there is no sound either way. The same thing will happen with data like if say I am streaming music. The icon will turn from 3G to G and then eventually reconnect.
If I set it on GSM only, this never (well almost, no dropped calls, but the icon will randomly flash to G now and then... maybe happened like twice) happens and no calls or data connections are dropped.
When I was in Africa I used an Areeba SIM and while the signal was only G (E in Accra, the capital of Ghana) most of the time, I never once had a dropped call.
My phone is in great condition, with a plastic case and what not, and has only been like, really lightly dropped (like fallen out of my pocket when changing or something, maybe a few inches) a couple times, but nothing remotely like bad.
I've noticed that if I set it to WCDMA only, I get only a few dropped calls and data and only if I lose service. Which led me to believe the problem was with switching from 3G to E/G.
I looked around on here and saw that a few other people had dropped calls as well, but can't help but wonder if this is a physical hardware problem or a network problem or a problem with the radio version.
What's weird is that I noticed it happens even in strong 3G areas (I'm in New Jersey) like Long Branch and New York City.
Any ideas?

This is a well documented problem. As you have discovered the solution is to use an application like Danielhererro's Bandswitch application (see commmgrpro) to force it to one band or another. The Hermes is set to constantly swap to strongest band - it does not do this well at all. Even within one room for example the signal can vary from one band being strongest to another. This is not a fault peculiar to your phone!!.
Mike

My touch hd keeps dropping calls

Hey,
Has anyone else had problems with their HD suddenly cutting of calls even though there is good network coverage? I can have 5 bars of network on the phone, receive a phonecall, talk for a while, then suddenly have the bars drop to 0 and the call being ended. It's getting really annoying at this point.
Also I think the speed of the surfing through network (gprs/edge/hsdpa) has slowed down; it feels as if it doesn't really establish a great connection with the network.
Please tell me you've had this problem and that it's a software issue that is fixable!

Its your 3g network that is dropping calls. I have same problem.
Go to settings, phone and then choose the band tab. Change network from Auto to GSM.
Solves all problems.
I have poor 3g in my home. At home I use gsm mode and when i go back out i switch to auto - 3g mode.

Or it might be because of an old SIM card. If you had yours for a couple of years for example, it might be time to ask for a new one.

i've actually had my sim card for ages, gonna try to order a new one and see if that solves it, thanks for the tip

Let us know!

got the HD and it droped calls all the time. My SIM-card was 5 years old. after changing it worked a lot better but not 100%. Solved that after disabling 3g (bad 3g rec at home), now it works as it should no more dropped calls.

You know.. it would be ideal to have an app that could be assigned to a button press that switches the 3g on and off without needing to go into settings all the time.
I don't use the 3g stuff all that often (mostly wifi) and gsm is fine for sending texts and making calls. Not so sire about mms though.
To be alle to switch it on and off would be ideal and could be used in conjunction with other software to schedule locations or times that would auto switch.
Anyone know of any thing?

i have got the same problem. I have sent my hd to manufacture on warranty. I still waiting on my phone, i let you know what is going on when it will be back to me.
P.S.
sorry about my english

Desperate
Hello to all,
I am having completly same issue with my touch hd.
Expierincing line drops, other side hear me badly or not at all. I tried to update radio roms to 1.09.25.35 and 1.10.25.25 , but ittis the same. Also tried updating ROM to DUTTY HD 1.7.,but it was the same. My network is MTS in Serbia.
Than, I changed finding netwotk to manual, and type of band to GSM (900+1800) UMTS (2100), same result . It looks that this helps a litlle, since I expierence less drops, but I am still unavliable sometimes. Also since my gsm card is 7 years old, I was adviced to change it what I did as well.
This brought even more results, but today, after 5 days of good work in one place (with good reception of 3G) I travell to another city, and you may guess, It started happen again.
All the way phone was loosing signal, calls were droping or even I was unable to make any calls as well.
I am so desperate, and will have to return it to a dealer, although it was my last option...

My was the same problem but it was fix
After I installed couples of upgrade my HD from HTC website and I recieved too many drop call so I uninstalled all the Hot fix . Now every work back to the normal way

Tried that as well, made 2 times hard reset, but no help.
Anyway I had only ine hotfix installed the one for keyboard lag.
I had imprssion in the begining that my problems started with new connection manager database (hotfix that was automaticly installed), but after hard reset everything repeated, so that was not the case....

Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had

Ryanmt said:
Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had
Click to expand...
Click to collapse
Ryanmt, It looks that GSM module sucks...Everything else is superb, but, after all this is a phone, isn't it?
I reversed to original ROM (403 WWE), and RADIO ROM (1.09.25.14), removed HardSPL, and now waiting for asome bright idea to try...
I give myself 7 days before waranty claim...
CORRECTION: I left mine HD for warantty today (11.02.), will report on...

Mine went back for warrenty also. Mine went back due to a faulty screen but i noted down it had major signal issues too.
Have you had any update?

I am still waiting for mine. Don't know how long usually takes. Any expiriences?

djurkash said:
I am still waiting for mine. Don't know how long usually takes. Any expiriences?
Click to expand...
Click to collapse
Im still waiting now is 24th day, but i had sent by carphonewarehouse next time i will send straitgh to htc because cpw is not good.

24 days !? OMG, I hope I won't be that luck. I gave mysef my HD directly to official distributor (same place wher I have bought it) here in Serbia, this is 5th day since I have left it...

HTC told me 5 days from when they receive it.

Sent mine away also
I was experiencing the same problems, even when I had signal it was impossible to call someone(not always but it happends sometimes) and for some reason my FM Radio wasn't working.. I'll try to keep you all informed, if it helped to sent it back to htc..

sounds like htc might be collecting a nice pile of phones with the same symptoms. I wonder if that will prompt them to release a fix of some sort

Dropping Signal

Hey there people.
Hoping I've not missed an existing thread.
I'm having problems with X10 dropping its signal seemingly through its own free will. Had phone since mid april and not had any problems with. But the other week me and the missus noticed occasionally i wasn't receiving texts she had sent me. This happened every now and again for a few days. I then noticed when i picked up phone it'd show signal on 3G as maybe 2 or 3 bars then suddenly drop too nothing, showing the little x indicating no signal. After a few seconds up to a min it'd pick signal back up and work again. I no for a fact its not me been in an area without 3G coverage because it happens at work and until this started happening i got a strong 3G signal there. It doesn't seem too switch too edge either any more. Its set too GSM/WCDMA prefered. I'm on 02.
Anyone else have similar problems or any clues on what the problem it.
Cheers

Source of connection, phone call problem.

Seems nobody talks about the call problems anymore. My guess is people given upp. Well the good news from Sweden Samsung is that they are aware of the problem! They have keept denying it or saying tbay cant replicate the problem. Finaly it seems like they are actually trying to get there hands dirty. Maybe because its on all new Samsung mobiles.
Now i was having a idea about the source of the problem, but to get some peace of mind on it, all can post if it works, or not. Hopefully we can at least get to the source of the problem.
Now here is my take on the issues, my way of counting out factors:
Here in Sweden, only 1 carrier have Edge on there network. And its the only company reporting call/connection issues. (calls get randomly muted, robot calls, phone keeps changing network, slow internet etc)
Samsung have a new codec on there phones, trying to achive a new, better, call quality. So my belives is that audio codec have trouble using Edge, and that could at least be a start to find the root of evil (but with a great original idea)
So, do you have the mute call issue? Yes/No
Do your carrier have Edge? Yes/No
Plz answer and lets see if we have a more direct approach to complain/call in issues to Samsung all around the world, remember. The more that reports/complain to the company, bigger chance they speed up time to fix it ... although Samsung isnt fast to come around :/
Well post away, does it work on Edge or not?

Yes I have this problem and my operator has EDGE. And I'm battling to get another phone in this price range (probably the HTC desire HD), becasue my service can't fix this and the operator has no clue to what could be wrong. I recomend you ditch the omnia to.

Remember to not but Samsung s2 or any, same prob.:-(. Been thinking the same as you but im gona stick to it cuz my phone is carrier free etc, and my current contract ends in 3-4 months or so, so im on to a new carrier. Sad but thru. Samsung should have addressed this issue fast, now there paying the price on other newer models.
Thnx for the reply, 1 answer and still on right track :-D

given up is the correct word...
next phone won't be samsung either way =) just to bother them!

Can you relate to edge problem to?

Seems there is no Omnia 7 uers left =(

Yes I have the mute call issue, but as far as I can tell, my Carrier does not use EDGE.
When the mute call occurs I see the phone rapidly trying to change networks, and ultimately if it settles on G there are no more mutes in that call. If it goes back to 3G it happens again. During that time the phone loses the signal completely, then jumps back to full once the switch is complete.

Darn, that could mean the end of my theory. Make sure your 100% sure.
Now, with so little going on, i thought people would love a poll to klick on =P

As far as I could find out, My carrier had a test rollout of EDGE in one city, but didn't continue with it. So, no, no EDGE atleast not in the areas I go to.

I'm in Austria, Provider is A1 and it uses EDGE
Fixed my problem by locking the phone to 3G network
Downside is that I have no signal in an area where 3G coverage is poor...
(so I've to switch back to automatic mode sometimes)...
man, this sucks really bad...

Given up describes it best, so many critical bugs (not only the call issue), never ever Samsung again, its a brick with a great screen. How come early reviews didnt report any of these flaws...
I locked the Phone to 3G and still experience silence during calls and creepy modem sounds. Phone tries to switch 3g on and off and eventually loses signal altogether. Last time I could not end the call after it went silent, windows just froze saying "ending call.....".
Usually doesnt happen in areas with really good coverage like cities, but rural areas make it unusable.

You used Cheveron? I have the call issue bug. Sometimes it happens and sometimes its like there no problem. Its like some days is a bad day and other a good day.
I know for a fact that all carriers in Sweden have no problems exept 1. And since the phone is otherwise the best, im soon changing carrier ... cant wait.

I bought my omnia about 5 months ago from ebay and I face this mute problem since, I was living in Oman when I bought this and now I am living in Indonesia and still facing the same problem even if I used another carrier SIM card.
Actually in my case this problem start only when I received a call and I start can hear the caller voice exactly after 12 seconds of connection and after that call, the mute problem happen for all incoming and outgoing call and I need to restart the phone if I want to make outgoing call without mute problem.
Are you guys having the same symtomp and situation?
fyi all carriers in oman and indonesia has both edge and 3G mode, but locking the phone to 3G didn't solve the problem in my case.

yep pretty much the same, you need to restart it in order to place a call again. That however doesnt guarantee that it wont bug again in a couple of minutes. Its very sensitive to signal strength, hence it happens very irregularly, nevertheless its not an operator issue.
Its maybe more pronounced on some networks since coverage varies.
Locking to edge definitely wont fix it, since it will bug on 3g / 3g+ switching still. It is a Samsung radio issue, its time they finally take credit for their flaws...the hard way.

Some more info from me. My theory is that this is not a Samsung-operator problem but only samsung problem. Because I have also tried my phone with a diferent SIM and i had the same problems, mute/modem calls, a little less but nonetheless. So this I think is totaly a Samsung f*** up. I you can excange your phone for a nother in the price range. The HTC sensation seems good but I know it's android but hey better android then a phone that even can't handle calls. I myself am in talks with my operator to change the Omnia for the sensation because they can not fix the problem. I also got we never heard of this before and then I recorded a video of the phone making the modem sounds (the video is on the forum) and presented it to them and said that they fix this or another phone, and now they I think will never know how to fix it so I will probably get a new phone (the sensation). Cheers.

That its Samsungs fault is there no question about. But i just wanted to se if Edge could be a problem, as it seems to be in Sweden at least. And help folks at, for now, choose a diff carrier that might work better = we are all sleeping soundly. Omnia 7 is the best phone out there atm according to me. But thiss connection/ mute call is really destroying one of the best phones atm. :'(

@voltageMX, lucky you but I think you're going to miss samoled display since Sensation only have SLCD display but at least you'll have a phone that working as a phone.
Too bad I bought my omnia from ebay...so I can't ask for replacement from the seller.
my only hope is mango update will cure the problem...

When call issue occurs i usally turns phone off, remove battery a short short while and start it up. I have noticed this have a lottery effect, i can go some day without the issue, only to se it return again, but as a temp fix it ...is better then nothing =/
Now is there any others that called Samsung in there country recently? In Sweden we got a radio Firmware you can get...by sending in your phonE!!!
But it seems to do the jobb. Internet have been reported faster also. We had users signing up and talking directly to Samsung to aid them in there search for the problem. And finally we got it. Waiting for my phone to return so ill report back about firmware version etc.
So, anybody recently talked to Samsung?

Hi,
I'm from Malaysia and I used to have the 2 seconds mute when I was on a 2G network. After that I switch to an operator which only has 3G (domestic roaming for 2G) and I don't face that issue anymore.

Strength of network signal unstable

Hi all,
I recently bought this phone, and I'm very satisfied.
However I found a "problem".
The strength of my network signal is very unstable.
Without moving the smarthpone too much, It varies a lot.
Here there is an example, i didn't move the phone and I didn't change the way I handle it (or at least not too much): Unfurtnately I can't post outside links...
I started monitoring the signal, and it was very high. Then it started to go down.
When it was near the zero, where is the green arrow, I made a phone call: the signal went up again.
So, seems, that while the antenna is in idle the signal is very unstable. But when I make a phone call, the signal strenght goes up.
What scares me is that the signal strength varies too much while not on call. Just see the spike before the arrow...
Someone has experienced this too?
Is this normal?
Thank you very much

In the US I was using a Note 2 for a couple of years on the Verizon CDMA network. I must say the Note 2 on that network has been pretty reliable and I live in a rural mountainous area. I got my Zuk and I could not use Verizon plan with it, so I got a pay as you go plan with At&T GSM to demo it, because I really wanted a dual sim phone. The service is not as good, I work at many locations where I have to go in basements, and even in the city areas where I have full 4 bar service, I cant keep signal with the Zuk, but with the Note 2 it is no problem. In my home basement I can keep service somewhat, but sometimes I even will miss calls. I wish I had a spare AT&T phone that is sold in the states to compare it with for service.
So sadly I think my trial with my beloved Zuk is coming to an end and it is going to end up on Swappa before long.

I got your point: maybe the ZUk Z1 doesn't have the best reception ever.
However, apart this, I'm experiencing a very strange behavior.
Almost motionless, the strength of the signal varies too much.
But, maybe even more strange are these snapshot: the green arrows indicates when i started a phone call. (here too, the phone almost motionless)
h ttp://i.imgur.com/fSI1dED.jpg
h ttp://i.imgur.com/OOmfrM9.jpg
h ttp://i.imgur.com/sUYKY8N.jpg
h ttp://i.imgur.com/1JjOR9t.jpg
h ttp://i.imgur.com/f2NuSYv.jpg
h ttp://i.imgur.com/nwfyTJX.jpg
In particular, here can be seen the spike that worries me so much: h ttp://i.imgur.com/KZRPndR.jpg
Possible that i'm the only one experiencing this problem?
Of course, where the signal is stronger I don't have these problems.
So, I think there is a bug in the managing of the antenna
Sorry for the broken links, otherwise I didn't can post them.

Nopaste said:
I got your point: maybe the ZUk Z1 doesn't have the best reception ever.
However, apart this, I'm experiencing a very strange behavior.
Almost motionless, the strength of the signal varies too much.
But, maybe even more strange are these snapshot: the green arrows indicates when i started a phone call. (here too, the phone almost motionless)
http://i.imgur.com/fSI1dED.jpg
http://i.imgur.com/OOmfrM9.jpg
http://i.imgur.com/sUYKY8N.jpg
http://i.imgur.com/1JjOR9t.jpg
http://i.imgur.com/f2NuSYv.jpg
http://i.imgur.com/nwfyTJX.jpg
In particular, here can be seen the spike that worries me so much: http://i.imgur.com/KZRPndR.jpg
Possible that i'm the only one experiencing this problem?
Of course, where the signal is stronger I don't have these problems.
So, I think there is a bug in the managing of the antenna
Sorry for the broken links, otherwise I didn't can post them.
Click to expand...
Click to collapse
Let me look and see? I can see the bars in the notification area are not for real.
How did you bring up the advance strength meter, I would like to give that a try?

It's an application that I downloaded from the store.
In italian It is called "Info Segnale Rete"

Nopaste said:
Hi all,
I recently bought this phone, and I'm very satisfied.
However I found a "problem".
The strength of my network signal is very unstable.
Without moving the smarthpone too much, It varies a lot.
Here there is an example, i didn't move the phone and I didn't change the way I handle it (or at least not too much): Unfurtnately I can't post outside links...
I started monitoring the signal, and it was very high. Then it started to go down.
When it was near the zero, where is the green arrow, I made a phone call: the signal went up again.
So, seems, that while the antenna is in idle the signal is very unstable. But when I make a phone call, the signal strenght goes up.
What scares me is that the signal strength varies too much while not on call. Just see the spike before the arrow...
Someone has experienced this too?
Is this normal?
Thank you very much
Click to expand...
Click to collapse
Me too Bro.. Recently bought this phone and now I am having very poor network reception for Airtel telecom operator in India. Places where i used to have good network coverage with my previous phone aren't any longer a good reception area when using Zuk Z1.. When checked in GSMArena, i saw that zuk doesn't have that much bands supported for 4g/LTE. However, that shouldn't mess up with the 3G/2G signal receptions, right.? Any idea that updating to /CM 13 will help.?? Or any other option to upgrade the radio firmware so that network reception will be better.? Pls lemme know if anyone has some clue on this.. Thanks in advance..