Database Users

o2 3G

Hello, without meaning to sound like a complete idiot, can anyone tell me if I will automatically get 3G connection on my o2 account, or do I need to contact them to enable it.
Because every time I try to make a video call, the Exec tells me that 3G is not available.
Or do I need a new SIM Card?
They sent me a new SIM Card with the Exec, but I have not fitted it. Do you think that I need to insert and activate it?
Many Thanks in Advance
Fatzzz

I also got a new SIM card when my Exec arrived and I had to call O2 to get them to activate it. They said this would happen within several hours, but in fact it happened within 5 minutes. The old card stopped working at exactly the same time, so don't go out without them both once you've called them!
You can only make video calls when your phone has locked on to the 3G network. You'll know when this has happened because you'll see a 'U' symbol next to the phone signal strength icon instead of the 'G' for GPRS. (U stands for UTMS.) Or, go to the phone dialler pad and check the network name.
Most people seem to struggle to find a 3G signal though, so it might all be a waste of time. Certainly here in Sussex I haven't found a signal yet.

Thanks SiliconS, do you know if there is a special plan to subscribe to, or will it work as long as it is in a 3G area?
Cheers
Fatzzz

I contacted O2 today to ask the same question (as well as get my new plan confirmed).
I was advised that I would need a new sim, which has been ordered and should be sent out soon, and once that sim arrives, I need to contact O2 and get them to enable the new SIM and disable the old one.
What they then advised me is that 3G would be used whenever it is available.
It'll work in Liverpool where I work, but from what I've seen, St Helens, where I live, won't work just now but is planned for future expansion although there is no date.
To be honest I doubt I'll use it too much as I permanently activesync with my laptop via Bluetooth and use that as an Internet connection.
Once a decent push email solution has been delivered I'll probably rely on 3G a bit more.

In London, I get U everywhere I go, don't know about other areas. It was rather amusing when the train passed Hither Green the U changed to G for about 10 secs then switched back to U again. So does it mean the transmitter somewhere near Hither Green doesn't support 3G?

it could just be that the signal wasn't strong enough to support UTMS.
For example, if I go into the office at work I usually end up on GPRS, yet if I go near a window I can use UTMS just fine.
Hope this helps.

http://www.webmap.o2.co.uk/
Check you O2 coverage
I am right on the edge of a coverage area however i am in dark blue but i get a very week signal from O2s UMTS network and a very strong signal from their GSM network.
I have real problems with using a data connection as i keep switching between the 2 networks and there is a delay while it does it. Also MSNM is really bad when it does this. At the moment i have set my Exec to just use the GSM network and ignore the UMTS one.

well I ordered a new sim from o2 to get 3g on my jasjar, and they sent me a normal gsm one (I didn't notice at the time, ended up hard resetting just to make sure I hasn't disabled it somehow!) So check when the SIM arrives that got 3G written on the side with the bubbles and not GSM! I infact ended up going to the O2 shop and getting one from there.
Flubster

lousy 3g and the o2 exec

Have just upgraded to an o2 exec and want to experiment with video calling .
there is no 3g signal, it always comes up 'no signal at present' even though the signal has 3 - 4 bars on it. I'm with o2 and unhappy with the service I phone tech support and they tried to tell me to move to another part of the house ....this may have been helpful if I lived in the eiffel tower but i LIVE IN THE uk.
Im beginning to think that the whole o2 3g network is substandard
Any ideas?
4arm

Look at the little square icon next to the signal strength indicator - is it a 'G' or 'U'?
A 'G' indicates normal GPRS signal while a 'U' indicates UMTS (3g) service is available.

It's normally G and very very occassionaly turns to a u?

OK, when it shows a 'U' you can make video calls. When it's a 'G' only normal calls can be made.

G being GPRS and U being UTMS which is 3G. I think you can video call via wifi but I've not tested this yet.

I doubt whether the o2 coverage is bad, otherwise why would hutchinson three use them as a carrier for their network, seeing as they are a 3G company? The signal strength bars IIRC dont bear any relation to the 3G strength.

Tim 45 said:
I doubt whether the o2 coverage is bad, otherwise why would hutchinson three use them as a carrier for their network, seeing as they are a 3G company? The signal strength bars IIRC dont bear any relation to the 3G strength.
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LOL you have the wrong end of the stick m8, Hutch "3" 3G is a pure 3G network (the biggest in the UK) with around 80% coverage. The network is wholey owned by hutch, however if your unlucky to wander out of coverage (into that last 20 %) then it will switch to O2 2G Gprs (no video calls) just so you can at least make voice calls / emergency calls. O2's 3G network has much less coverage than "3"'s but it's ok because it can seamlessly transfer to it's own 2G network if necessary

I am of the understanding that O2's 3g network is not the best in terms of coverage (voda and 3 are afaik). Interesting what is said above about 3 and O2 both being hutchingson compaines and sharing infrasturecture - can anyone verfiy?

they are 2 very diffrent companies, 3 just have a deal with O2, they pay O2 to allow "3" customers to use O2's network when "3"s is unavailable

Ward said:
G being GPRS and U being UTMS which is 3G. I think you can video call via wifi but I've not tested this yet.
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That would be funky, but don't see how it ould be possible.
I too only get a UMTS signal in Belfast (which is supposed to be a strong 3G area) when I'm upstairs...
They need to pull the finger out if they want video calling to be the norm.

O2 3G around London is okay, not as good as T-mobile of Vodafone from my experience. Using a O2 data card I can get the higher 384kbps download speed, and it really is quick.
Video calls on O2 are part of the normal call allowance, so if can get it to work it wont be as expensive as on "3".

No i thought 3 used the O2 masts and technology, i cant remember where i heard it though.. Of course i could be very much mistaken

3G/UMTS: online and phone call at the same time?

I was under the impression that once you are connected to a 3G/UMTS network, you can be online and make phone calls at the same time?
I just tried it but my TyTN told me to end the phone call first before connecting. I have the U on top and my speed test (dslreports) indicated a 662kbit/s rate. Any comments?
I believe I have one of the older 3G SIM card. Initially, I didn't think I even had a 3G SIM card and had some rep send me one of the new ones (with the flaming 3G on it). However, since my TyTN showed the U and had pretty decent download speeds, I assumed it would be 3G capable.

Donno what's going on .. I get email emails notifications during calls all the time (DirectPush) ... I am always connected ..

gravejoker said:
Donno what's going on .. I get email emails notifications during calls all the time (DirectPush) ... I am always connected ..
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do you have the new 3G SIM?

All I can say is I have made phone calls while surfing on 3G.

Yes ... But with my old one .. I wasnt even able to get on the UMTS network .. in your case it's working .. you can try getting a new 3G sim and see if that helps .. prob would cost you around 25 bucks ..

I was under the impression that e TyTN was a class A device, meaning it can connect to data, or make calls, but not both as the same time. At least that's definitely the case with GPRS/EDGE connectons. If it's not the case with 3G, maybe GPRS is trying to connect in the background?

I am definitely connected to UMTS/HSDPA all the time and regularly make simultaneous phone calls...
Note that GPRS/EDGE does not support simultaneous phone/data connections. If you're not in a 3G area, you've got to choose one or the other at any given moment...

I live a little north of San Francisco which is a 3G area. Considering the U in my display and the good data rate, I am pretty certain that I am connected to 3G/UMTS. However, I tried several times today to sync my emails during phone calls but every time I am told to finish the call first

Can anyone tell me whether this SIM card is 3G capable?

tschabo said:
Can anyone tell me whether this SIM card is 3G capable?
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Click to collapse
If it doesn't say "3G," it's not...

It's just a regular 64K SIM ... you can get a new 3G SIM (blue colored) and see if that helps ... it's really wierd because you are able to get on the UMTS network already ...

I switched over to the new 3G card today and when I got home I tried to simultaneously be on the phone and online but once again I get the message to end the phone call first.
Are there any other settings I need to watch out for?

Can you please post your phone band and APN settings?
At this point .. I can only think of 2 options really:
a. Return your TyTN and get a new one .. if it's possible. ..
b. Try upgrading your RadioROM to 1.16 or 1.20 and see if that helps .. If you need to return your phone then this might be an issue ..
- JoKer

How can I upgrade the RadioROM ??

http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms ...
Please do anything at you own risk ..

X1i when using 3G on AT&T I cant make or receive calls???

So when I leave all the band settings to auto on the phone, it immediately connects to AT&T's 3G network and shows the "H" in the title bar it worked for a little while then calls stopped coming through, after a hard reset it works again with calls for a few hours, then it begins to fail.
If I switch the bands to GSM and manually select the frequencies (850 + 1900, according to wm) then it connects to the EDGE network, and I can make and receive calls as I please, no problems, except for the crappy network speed.
So someone help me out here please, is the phone defective, or is it not working as it should because of the lack of the 850 band? I know that AT&T works on either or but this problem has me stumped.
Other than this rather huge problem (phone that cant make calls), I absolutely love the Xperia and would hate to return and wait for another.

did you try to use the connection wizard to let the phone config itself?
after I put my iphone sim in it shows the H/3G icon on anf off all the time, while I can receive call I was unable to go online.... after someone suggested me to call att to update the imei on my account to the x1, I found that I still have to go to connection and change the setting myself b4 it can go online. you will have to remove the user name and pw in media net setting and uncheck the proxy server.
I guess my case is a little different than yours but I guess you can give it a try... good luck =)

Thanks, I actually haven't tried that since i figured it would be the same as what happens when you turn the phone on for the first time, when it autoconfigs.

if it say it detect a new sim and ask if you want to do the auto config then I guess its the same... but again I did need to change some settings inside the network config to make it work too... so I am guessing the "auto config" has some flaw in it

No problem with my X1i when I venture in a1900mhz area close to my home. I live in a small town in Ca. only 850mhz here. But in the larger Metro area around me... No Problems with calls or hspeed data access...
Stuart

Thanks for the replies, It looks like the Configuration wizard in the settings menu did the trick. It do something else that the autoconfig doesnt. The phone seems to work now just fine, although it doesnt hang on to the signal as well as my old k790a. The office I work in is an ATT dead zone and I could make calls using the K790a with only one bar, with the Xperia it either doesnt go through or drops the call.
Again this is better as it works now, just not as well as my old phone.
Also, scl_electronics, so you are saying the X1i has both 850 and 1900mhz bands? I had a feeling mine did too, but I thought it was put to rest that that wasnt the case with the X1i....

Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart

scl_electronics said:
Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart
Click to expand...
Click to collapse
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.

Aaron J said:
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.
Click to expand...
Click to collapse
Well out here in Ca... 850mhz gsm/edge is used ..So I quad band gsm phone is handy!!!
Stuart

Yes it is! My little problem is a little confusing though as one thing I just realized that I didnt say before is that the phone has no problem connecting to the 3G network using HSDPA. I get full bars with the H icon pretty much everywhere in my area and my data speeds are very good. So I can surf the net, download programs, watch high quality youtube videos using the app in touchflo and even send and receive texts just fine.....just no calls when on 3G. I'm hoping its just setting somewhere and not a faulty device.
I live in Raleigh NC by the way so maybe it could be a faulty tower?

Well when venture into Stockton Ca. my phone switches to 3G-HSDPA:1900MHZ Without a connection hitch....
Have you tried a soft reset......
But when all else fails Hard Reset to the Rescue!!!
Btw... in several of my ppc-wm units when restoring to OEM setting(hard reset) there has been many time the process had a problem. So something would be screwed up!! So when You don't succeed, try another hard reset!!
Good luck,
Stuart

hey i was wonder if your problem is HSDPA/HSUPA being on, i have at&t also and it worked for the first few weeks fine with it being on then all of a sudden it stopped and couldn't connect to the internet, before i had the H/Edge showing up and also my email never updated when it was set to do it every 15minutes. Now that i disable the HSDPA/HSUPA i see 3G/Edge and email update all the time on the X1i. Just wonder if that might fix it, I'm all kinda still new to all this but i had my X1i for 2 1/2 weeks now.

Hello thanks for all the suggestions, Experiaenjoy, no I haven't tried mainly because I can connect to the data network just fine and get awesome speeds with full bars pretty much everywhere, all of my data related activities and programs work just fine (aka murder my battery life ). I just cant make calls while on 3G.
I talked to a coworker today who used to be a regional manager at AT&T hee said that he saw many cases of people who were having problems where it was due to the SIM card. He said they all had the older orange Cingular card and that an update to the new blue AT&T card solved all problems. So right now I'm trying to see if I can get mine updated (I do have an older Cingular SIM). Once I get that, I will do a hard reset (3rd one also done about 20 soft resets since I 've had it-I've installed a bunch of programs and tweaks) and skip the auto config and go straight to the connection wizard.

Problem with 3G Coverage in Sweden / Tele2

Hi,
is there anyone else that have problem with the 3G coverage in sweden? I'm using Tele2. Especial when the phone is "all clean" like after a rom update or hard reset.
On places i know there is 3G coverage it only says GSM, i have try the band settings and then i got 3G , BUT when it's out off 3G range i have no signal.
I tried my sim card in a Sony Ericsson, then i got full 3G coverage on the same spot. I got a new sim card, and no luck with that.
My friend had same problem with his phone, using Telenor. The strange thing is when we played around with the settings and left the phone on WCDMA a few days, then shift back to Auto in Network type it seems to work pretty good UNTIL i got the new rom. I tried the same metod and had no luck this time.
Anyone else that have experianced problem with 3G coverage in Sweden?

I experience the same problem with Telia. I had no problems before the last ROM-upgrade that came in april. Now the reception is very weak and the signal is just one dot in places there it was full before the upgrade. Please keep in touch if you find a solution.

I got the same problems and havnt done the new rom update yet, i think the 3g reception just was this bad and never thought about maby its the phone.. So if its someway to solve it id be very happy to know

As far as I know rom has nothing to do with it. Upgrade your radio

I think i found a solution that works.
I call a few people and found out this, go into Phone Settings, found the tab Network, put the "Network Selection" to Manual, press "Set Networks", wait a for a moment and when you got the list, move and check "Sweden 3G" (i got 2 of them) to the top of the list and after then put you provider below Sweden 3G, i got 6 Tele2 under and make sure that all are checked. So my list looks like this, (make sure that you have 3G on the spot you 're at when searching for networks)
Sweden 3G
Sweden 3G
24007
TELE2
TELE2
TELE2
TELE2
TELE2
After this i got 3G right away! And i have seen a gsm signal also when i lost the 3G.
Sweden 3G is a "network" that all 3G providers in sweden use. Then it up to your provider to put up more antennas for better coverage. So if you using Telia,Telenor,3,Tele2 etc you should use Sweden 3G.
It must be a problem with the "Auto search network" thing in HTC. The HTC Support lady told me that she got some calls about this thing, and not only for Touch HD.
I Tried with GoogleMaps on the way home from work, and it works perfect, and at last i got the speed of the map update thru 3G .. Realtime at Satellite View.
Tell me if it worked for you guys.

drgregur...you need more people to call.
drgregur...you need more people to call.
Tele2 and Telia(TeliaSonera) has their own 2G/GSM networks but share their 3G Network called Sweden 3G (SVENSKA UMTS NÄT) between themselfs.
Telenor inherited the old 2G/3G Network from (Europolitan later bought by) Vodafone who fled the Swedish scene years ago.
3 (Tre/Three) Has its own UMTS/3G network, but no own 2G network.
As you are a customer in this mixed Tele2/Telia network, you need a 64K SIM card. Speak to your customer service, and they will be able to help you.
I know that at least Telia is blocking less than 64k SIM cards in their 3G network.
Svedis
(Swedish)

I cahcked, and i got the 64k simcard already. Same problem, seems to be some problem with the phone. My friend uses telenor and got smiliar problem. I running on my solution that i wrote above and it works.

coverage gsm problems. gsminstallations.co.uk
solve any problems with weak GSM coverage. to enter:
ww.gsminstallations.co.uk