Database Users

AAAHHHHH this phone stinks!!!!!!!!

WHY DOSN'T Activesync work?????
I can put up with Activesync not working under VPC on my Mac but I CANNOT put up with it not Activesyncing with a brand new 2 month old IBM laptop running XP Pro and all the latest patches.
Is it the phone that is at fault or Microsoft or a combination?????
My old PDA2K Activesyncs fine on BOTH VPC and the IBM so why not this device?
Anyone PLEASE HELP ME.......
Robin

Are you using ActiveSync v.4.1?
If it is a Windows Mobile 5 device (Wizard, Universal) instead of a Windows Mobile 2003SE Device, you need a minimum version 4.1 of ActiveSync

Yup it is a Wizard and I am using AS 4.1.
I have tried Firewall on, off, VPN on, off.
I have de-installed and re-installed 4.1.
Still NOTHING.
The Laptop see's new hardware, says it has installed okay and then AS does NOTHING.!!!!!!!!
Robin

in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help

If the laptop sees the device as new hardware and not the actual device it means that you do not have active Synch 4.1 or that the installation was borked . because 4.1 includes the drivers for this phone to be recognized by windows.. so if you had 4.1 it would show your phone name and then it might not have worked , but not the way you are describing it now.
Also you might wanna put up a bit more objective title when posting something like this if you want psotive feedback instead of flamez...

very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there

akash84 said:
in my case it was the firewall
you sure both your windows and software firewall is off?
also check in network connections that your phone network connection is connected
what happens in activesync... errors? does it display its trying to sync ? just "it is not syncing" doesnt help
Click to expand...
Click to collapse
1. Certainly I turned off the Windows Firewall, don't know about any other Firewall. HOWEVER the fact my PDA2K can connect surely rules out a Firewall problem?
2. Don't know how to do this? I am a Mac user and am using XP JUST to sync my phone.
3. Nothing happens in Activesync. I get the normal, bing bong chime. but the AS icon does not turn green or open.
If I manually open AS and tellit to cennect it cannot find an attached PDA.
On the other hand if I attach my PDA2K I get the bing bong, the icon turns green, AS opens fine.
Is that clearer?
Is there any more info you need?
Robin

akash84 said:
very good point avocaz
totally missed the point that it does detect but possibly does not install which would be down the active sync 4.1 not being there
Click to expand...
Click to collapse
But surely the fact that when I connect my PDA2K AS 4.1 opens and works indicates it IS there and working?
If I check its version it says 4.1?
AS 4.1 is the first instal of AS on this machine, never had an earlier version on it.
Sorry about the title but I guessed I would at least get some response with it. :lol:
I am pulling my hair out here and don't want to return the phone but without a computer connection it is totally useless to me.
Robin

Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.

universaldoc said:
Its not your desktop. Its the AS client on the device itself that causes these problems. Apparently, the next ROM Update is supposed to fix all AS issues. Just hold on till mid-Jan.
Click to expand...
Click to collapse
Sounds reasonable HOWEVER if I cannot get the damn thing to connect to a PC I am never going to be able to laod the new rom to fix the problem it won't connect to a pc, so I won't be able to connect ot a PC ...........
I am losing it big time...
How would I install the update without a PC connection?
Robin

Use the wifi to download the rom ? Sorry your having problems but this phone definately doesnt stink. Havent put mine down since Christmas day .... the wife is definately not pleased. She keeps giving it daggers :lol:

Okay
My FIRST bit of success.
I found out my laptop has a IRD port and the phone HAS connected via this so it is most certainly a USB issue.
Now the question is can a rom update be done of IRD or does it need to be the USB connection?
Robin
PS WiFI download would not help as the rom needs to be loaded FROM a PC.

Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...

Robster said:
WHY DOSN'T Activesync work?????
Click to expand...
Click to collapse
Had the same problem.
What helped me is: http://support.microsoft.com/default.aspx?scid=/support/pocketpc/tshoot/activesync/default.asp
Good luck,
Radek

DO NOT INSTALL ROM UPDATE VIA IR.
It should be done via USB ONLY. Thats one of the main instructions in the ROM update page that pops up on executing the RU file.

I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.

B744 said:
Just a thought, but are you connecting via a usb hub?
Best not to, and I find always using the same usb socket also helps...
Click to expand...
Click to collapse
No, I am connecting dirtectly to the laptop.
Robin

S0NIC said:
I had problems because of the ports. AS4.X needs a hand full of ports to communicate with the PPC, in my case TCP Port 990 was already in use.
Click to expand...
Click to collapse
HOw do I check this, I am not very PC Literate.
I am much more used to a Mac where things normally 'just work' :?

I have just noticed a couple of things following some of the Microsoft trouble shooting guide.
If I have AS open on the KJAM it shows the spinning green button and that it is trying to connect, still nothing on the PC end.
HOWEVER what I did notice on the PC end in Device Manager is that a Windows mobile-based device appears under netowrk connectors.
So SOME KIND of connection IS happening.
Robin
PS Many thanks for being a sounding board for me and your helpful ideas, it is very much appreciated, I just wish I was making more progress.

Let me set the record straight.
This phone does NOT stink. The more I use it the more I like it.
Certainly it is a big improvement over my PDA2K in size and usability.
HOWEVER I still cannot get it to connect to my laptop and I am getting so frustrated cause its the last thing left for me before I really start to LIKE this phone..............
Any more ideas out there because I have tried everything I can think of with no luck at all except via IRDA.
Robin

Trinity(HTC3600) vs. Apple Osx

Hi Guys finally i get this nice device but it seem to don't like my MacBook..
For Sync i used the Missing Sync programm and all work Good but for going in Internet using my Trinity as a modem it NO WAY...
Who can slove this problem?
Have you try to use it as a Modem for an apple copmputer?
Thx a lot Guys!

Try this: go to Settings, Connection, USB to PC and uncheck "Enable advanced network functionality". This way the phone should be recognised as a USB modem.
(I don't have a Mac so I haven't tried this myself)

thx i try it but it doesn`t work!
I try on xP and i have the same problem!

BrigateGB said:
Hi Guys finally i get this nice device but it seem to don't like my MacBook..
For Sync i used the Missing Sync program and all work Good but for going in Internet using my Trinity as a modem it NO WAY...
Who can solve this problem?
Have you try to use it as a Modem for an apple computer?
Thx a lot Guys!
Click to expand...
Click to collapse
I certainly have been trying... the first thing that I find is that when I connect it to the Apple using the USB cable is that it doesn't recognise it. Has anyone had more success with this? The only problem is that I can't remember what happened when I first connected it - perhaps it asked me to set up a connection and I got it wrong. This is my first return to Macs in ten years, so I was a little overwhelmed by trying to get familiar both with it and with a new phone (Dopod D810).
If I did set up a connection... (!) then I think the connection is called "SerialPort-1", and the network report says that it is configured, but not connected. I don't seem to be able to delete it and start again. Maybe the Mac isn't even recognising the USB connection?...? Any feedback would be much appreciated!

This has been discussed many times - no DUN service with Trinity ...
But no problem going online with your MacBook. Make sure you update to the latest OSX.
Then delete old bluetooth connections to Trinity on your MacBook and reconnect using bluetooth
Then start Internet connection sharing on your Trinity - then click on the bluetooth symbol (top right) on your MacBook and choose the New Option connect to Bluetooth Pan (your owner name)
Hope it helps

Share pc's internet with pocket pc

i dunt know if there was a thread similar to this but anyway can anyone tell me whether u can do this or is there a program that will do this for me?

you want to give your PDA internet from your PC via USB?

Sounds kind of pointless to me, if your at your pc wouldn't you wanna just browse on that.

well the reason is...
well i want to update my antivirus database and i can't do that unless i have an internet connection on my BA( i'm using Kapersky antivirus) i don't think kapersky has definitions that are downloadable off their website so that u can transfer them from pc to ppc?

if you have active sync on then afaik you should be able to browse through it anyway, thats why you see the network icon flash up whilst it gives your phone a virtual network connection to your computer.
however the chances of getting a virus on your phone are incredibly slim

since u put it htat way im no longer using the virus program anymore

manachinmaniac said:
since u put it htat way im no longer using the virus program anymore
Click to expand...
Click to collapse
Quick, hack him whilst his anti-virus is down!

Oh no!!
oh no, ps have mercy. it is inevitable. oh pls. don't.hahaha

I'm not 100% sure, but I use My Mobiler and I believe there may be an option to connect to an IP address through that connection. It's also a really good program and free

Link?
u gotta link coz i would really give it a try.

OK....
Guys....i need to know HOW EXACTLY to configure my Universal (WM6) to do so...
i mean i have been searching and trying and NO CANT DO IT....pleaaaaaaaaaaase i need it...i just wanna know how to connect to internet using the PC,,,,

I was looking for the same: For me this worked: In active sync at your pc go to File-->connection setting. Change "This computer is connected to" to The Internet not automatic as default. Thats it. Worked for me. Diden't work on auto mode. Hope this helps
Ben

Ive been using Activesync via bluetooth for years too.

yes... got it...
1. change the setting like what says above.. in WMC , connection setting, change the computer connect to [ drop menu ] the internet.
2. make sure advance pc to usb is enable in ppc..

Vista Mobile Device Sync Problems

I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????

I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.

gc14 said:
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.
Click to expand...
Click to collapse
I have tried different USB ports and no Joy. It looks like it recognizes it as the HTC USB Sync driver shows up and it makes a noise that it found a USB device. I don't have another Vista machine but maybe a 64bit windows 2003 server would be the same. Probably not. It did work once a few DCD Roms ago but not since.

Random Disconnects
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.

bishop0114 said:
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.
Click to expand...
Click to collapse
Can you post what devices show up when you are connected?

When I went from 3.1.4 to 3.2.0 I started having issues with Sync Center (Vista Ultimate 32-bit) as well. If I restart the PC it works fine for a while, but then suddenly you hear the USB device disconnect noise and thats all she wrote.
The device's charge LED is on, but it doesn't show up in vista anymore unless you restart the PC.
With 3.1.4 I never had this issue.

I wrote up an ActiveSync/mobile Device Manager Troubleshooting Guide in the Wiki, did you try all of those steps?

jambrose said:
I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.

also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't

ranmasaotome510 said:
also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't
Click to expand...
Click to collapse
DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
DV8, I have tried both on and off. It seems that off will act like the PPC with it on it acts like the remote NDIS network adapter like if you want to teather it.
ranmasaotome510, If I don't select the advanced network functioinality I never get the Remote NDIS Connection to change anything. All I get is the HTC USB Sync driver under the Mobile Devices and that is it. If I check the advanced network functionality I only get the Microsoft Widnows Mobile Remote Adapter driver and not the HTC USB sync driver. Either way WESCOMM doesn't find the device.
I used the view hidden devices and removed everything I could find but I never can find this driver: Portable Devices\PocketPC to uninstall it. I have also uninstalled WMDC a couple of times and have downloaded and installed the latest. This works fine on XP with out fail. I am also using office 2007 but this did work on this Vista machine with an earlier ROM.

No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.

scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?

jambrose said:
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?
Click to expand...
Click to collapse
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan

btonetbone said:
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan
Click to expand...
Click to collapse
Bluetooth is my next try. I am thinking about this USB bluetooth adapter, any suggestions? http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3399853&CatId=909

scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62

Johnweb_62 said:
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62
Click to expand...
Click to collapse
So where did you find the adapter at? In the device manager under network?
Anyone?

jambrose said:
So where did you find the adapter at? In the device manager under network?
Anyone?
Click to expand...
Click to collapse
Yes, I found it in the Device Manager under Network.
But, this works only few days. My PC normaly runs all around the day und so it works until yesterday when I had to reboot my system because I had installed a software update. After this reboot the S710 has the same problem again. Even the Teredo Tunneling Adapter is still not there.
I am , any other idea?
Johnweb_62

DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
Worked for me, Thanks!

HELP!
HELP!!!!!!!!!!!!!!!!!
I cannot get this resolved to save my arse!
I have tried EVERYTHING...just spent 3 hours looking up stuff, and re-reading to try and find something.
What the problem is:
My Verizon XV6800 connects to my Vista laptop, but does not OPEN up WMDC. If I have "Advanced Function" unchecked, then my laptop finds my ppc when connected, but does not open up WMDC. On my phone, a little connection icon goes in the bottom tray. Other times, I get the "you do not have active sync 4.5 installed" error.
What I've tried:
Uninstalling/reinstalled
net localgroup add administrators etc.
I am at a loss.
I just want to sync my Mogul with my Vista Laptop, so that I can install apps and sync email! UGH!
Any help would be greatly appreciated.

Do you have a firewall running on your laptop? I had trouble connecting also since I have BitDefender running. I had to open up some ports to get it working. Also, prior to connecting the USB, I would exit the ActiveSync process. The connection will start a new instance of it automatically.

Touch HD and a macbook?

Does the software that comes with the phone ( on i cdrom or dvd) work on OS X or is it windows only.
thanks

theFloo said:
Does the software that comes with the phone ( on i cdrom or dvd) work on OS X or is it windows only.
thanks
Click to expand...
Click to collapse
No it won't run on OS X. I use a Macbook with mine using Missing Sync which works very well for getting your contacts and calendars on the device. Everything else I put on manually or if desperate run VMWare windows emulation and activesync.
Missing Sync is here http://www.markspace.com/.
Hope that helps.

And if there is an .exe file you can run windows on your mac just to run those files (if you cant find the cab).

The best way to sync your HD with Mac is using exchange. You can goto mail2web to get a free account there and follow the instructions there to setup your Active Sync. I am now auto sync with Entourage all the time and it is free

I use syncmate. Works great for me http://mac.eltima.com/sync-mac.html

Says you only get a 30 day free trial on that site (mail2web) for hook up. $14.95 a month, or did i miss something (i hope)

Guys what do you do with .exe files? How do you install them?

Go back to the site and get a cab, or google for one, when you (someone on Windows) installs the program the cab can be copied and kept. Some kind souls post these where Google can find them.

Kangburra said:
Go back to the site and get a cab, or google for one, when you (someone on Windows) installs the program the cab can be copied and kept. Some kind souls post these where Google can find them.
Click to expand...
Click to collapse
I can see your point!

i have a question....am considering a Macbook Pro, deal breaker would be if Internet Sharing on Touch HD didn't work on the Macbook, i want Macbook for travel and need THD to provide the internet access
so, does it work?

You can set up a portion of your mac to run windows.

you mean dual boot or what? and that's a no on OSX Internet Sharing?
damn

I haven't tried this myself as I haven't needed to run windows but you can try this, its free...
http://www.makeuseof.com/tag/virtualbox-running-windows-on-a-mac-for-free-sort-of/

that looks like a messy work around for a very basic thing :/ i'll rather go with Vaio SR then and avoid having to install guest OS just to get online :/
but if someone could tell me what happens when they plug in Touch HD into a Macbook and press Internet Sharing Connect it would be kinda helpful

suisen said:
that looks like a messy work around for a very basic thing :/ i'll rather go with Vaio SR then and avoid having to install guest OS just to get online :/
but if someone could tell me what happens when they plug in Touch HD into a Macbook and press Internet Sharing Connect it would be kinda helpful
Click to expand...
Click to collapse
I don't think it should be a problem at all as long as you set up on the Macbook and HD. I can't try it because I don't use dial up any more. These are the set up dialogues you get when you select Internet Sharing after plugging in USB to the Macbook.

same as on pc, next step is to press that connect at the bottom and laptop should connect to net via TouchHD....it's not dial-up, it's using your 3G data package for net on laptop
on pc i plug it in, get that dialog, press connect and it says "checking usb connection" and then "connected", laptop network icon says "Network: Internet Access" :/

Turb0wned said:
You can set up a portion of your mac to run windows.
Click to expand...
Click to collapse
That's exactly what I do: I have a MacBook Pro with Boot Camp and in the second partition I installed WIndows XP just to do what I can't with OS X.

suisen said:
same as on pc, next step is to press that connect at the bottom and laptop should connect to net via TouchHD....it's not dial-up, it's using your 3G data package for net on laptop
on pc i plug it in, get that dialog, press connect and it says "checking usb connection" and then "connected", laptop network icon says "Network: Internet Access" :/
Click to expand...
Click to collapse
Ok yes sorry I don't have a sim card in Blackstone. This is what I got using Diamond 2. I couldn't find the settings on the Mac to connect though. It is time consuming at the moment so will look at it later. I am sure it will work.

Yes it does work and have made connection. You must use Bluetooth and connect to the device from computer first then connect to Internet Sharing. Finding the settings and connecting is a bit fiddly on the computer but it does definitely work. USB does not seem to work at all. Let me know if you need anything else.

no, that was all i needed to know, thanks if BT connection works, it'll do, and it gives me hope i'll be able to convince it to use usb as well
Macbook is supposed to be my second/travel toy, so net access is the only HTC related thing i need....i'm sure i could flash from it if i wanted to, and i don't use WMDC or Activesync anyway so i won't miss that, MS MyPhone is net based and practical :/