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Hi to all who have dust between the touch screen digitizer and LCD.
I send my device 3 times to the authorised HTC service center because of this problem, they cleaned it (not perfectly) and the dust was back again after few days of use. This was really ennoying for me...
After several disassemblies, cleaning, research where dust comes in, then assembles I found the flaw.
The dust doesn’t come in via sealing foam between the touch screen digitizer and LCD.
There is a bump defect of phone housing around the volume keys. Inside of the plastic housing is a metal frame, where the touch screen digitizer is stacked on - that frame is a little bended and the touch screen doesn’t stick properly on it (around the volume keys only). When you look close on the phone you can see also a little wider gap between the touch screen top glass and silver plastic housing edge. (See picture)
WARNING
The following directions WILL VOID
your warranty - you are performing
this repair at your own risk.
So, now, what you have to do:
For those, who have already dust in, just simply disassembly your device (if you are brave enough, have all tools and precise hands - maybe some experience ) and remove PROPERLY all dirt with brush, compressed air and antistatic cloth, then assemble it back or send the device to the service center to clean it (wont void the warranty). Before sealing your TD2 (keep it in plastic bag away from dust) prepare a sharp wooden toothpick, neutral transparent or black silicone (you can purchase it from any building material shop) and cotton cloth.
Now you have to clean the gap between whole plastic silver housing frame and touch screen top glass with soft brush. Then use sharp wooden toothpick to impress the silicone into the gap (all gaps you can see, just in case) (silicone does not damage phone housing and TSCR surface and it’s easy to clean), then just gently and properly wipe off all the rest of silicone from phone surface. (be careful not to get silicone to the keys or phone receiver slot)
Leave the phone for several hours to get silicone dry.
Then you can use your TD2 in dusty environment and your display stays absolutely clean and dusty free. (TESTED on mine, for me perfect phone now and I am very happy with it...)
For those who have a little dust in and want to stop come more in and those who are planning to buy TD2 (dont wanna play the lottery faulty or not ), do the same procedure (silicone impress only) after unwrapping your device from plastic package.
GOOD LUCK!!! ENJOY YOUR ABSOLUTELY DUSTY FREE DEVICE!!!
Sorry for my English
I don't know about you guys, but I'm not crazy enough to void the warranty of my phone because of a minor thing like that. When mine gets dirty, I send it back and that's it.
If it gets dirty again, I send it back again...
But, it's a good tutorial for the "brave ones" anyway Thanks for sharing your experience with us.
HastaSSSS
I sent mine back over a week ago due to this dust problem (in fact I delivered it in person to HTC repair center in Milton Keynes) hoping for a quick turnaround.
I'm still waiting for it to come back and missing it terribly. I'm back to using my old Nokia E71 which is a great phone but I like my new one and want it back so I may go down the route of the OP just so I don't have to repeat the return each time I get a dust issue.....
http://forum.xda-developers.com/showthread.php?t=519463
i dont want to hijack this thread. if i am then i am sorry
but hopefully you can input your expertise into this thread or help form an opinion for a new thread
I just got a topaz and want to keep dust from getting in but I'm confused about the sillicon. Could you describe more clearly what it is and maybe post a picture so I have some idea what it should look like.
from the picture, for the second gap, apply the protective foil that comes with the phone. Should solve a bit the problem. Ber in mind that after apply, the touchscreen will not have the same sensitivity. You'll have to tap a little bit harder ...
i think you meant screen protector no?
anyway thx for the info,
if anyone knows how to disassemble this device pls help
yes, screen protector. Better not use the screwdriver ... remember warranty ...
I thought these dust under the screen issues had been fixed long ago, but now it seems the problem that affected my old c600 has come back to ruin my topaz after just 1 week.
Not impressed.
georgeono said:
from the picture, for the second gap, apply the protective foil that comes with the phone. Should solve a bit the problem. Ber in mind that after apply, the touchscreen will not have the same sensitivity. You'll have to tap a little bit harder ...
Click to expand...
Click to collapse
I already use a screen protector. I'm more concerned about the first gap. I really don't want dust to happen since I bought my phone second hand and it doesn't have a warrenty.
you can always use a can of pressurized air to get the dust out. (same you use with PCs)
Wouldn't you need two holes that are connected if your blowing air into the device? One for the air to go in and one for the dust to go out? I don't have any dust under my screen currently and would like it to remain that way. The silicon method doesn't seem to difficult or dangerous which is why I'm interested in what silicon to use.
from what I understood (from the pictures in the 1st post), it's not actually a hole, but a free space = gap.
I opened the D2 (only the two upper screws - for lifting the inner part a bit) and did have a look for "gaps" somewhere around the volume controls - i did not really see a gap
But for getting out the dust: dont blow air into the D2 but get the air out - i actually used a vacuum-cleaner. If you remove the two screws it is possible to lift the LCD below the volume sliders *A LITTLE BIT* (=about 0,5 mm only!!!!!) with a small screw driver to create a gap. It worked quite well. (be aware of high air flow and possible static electricity)
But i really would like to know, where exactly to apply some supplementary sealing to get rid of the dust-problem. Any detailed pic would be appreciated.
axantas said:
But i really would like to know, where exactly to apply some supplementary sealing to get rid of the dust-problem. Any detailed pic would be appreciated.
Click to expand...
Click to collapse
Yeah Me too!
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
pedroo said:
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
Click to expand...
Click to collapse
What exactly is neutral silicone? Do you have a picture of it so I know what to buy?
I'm about to buy the TD2,
is it so big problem this dust under the screen?
Does it happen often?
luca T said:
I'm about to buy the TD2,
is it so big problem this dust under the screen?
Does it happen often?
Click to expand...
Click to collapse
I've had it for about a week and the user I bought it from had it supposedly for about 3 weeks and so far no dust. I'm still terrified its going to happen though.
pedroo said:
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
Click to expand...
Click to collapse
Thanks for the pic, pedroo - so they simply should have glued the digitizer surface a bit more careful to the housing...
...thinking a bit about applying the radical solution - not sure yet
Hi all,
Just a quick question, as a search did not reveal the answer, but is it possible to remove the len cover on the back of the HD2? As you will all know, it is very sharp - I don't tend to use the leather cover and it is starting to wear a hole in my jeans!
Looking at it the camera sensor itself is flush with the plastics of the device, but what I do not know is if the lens cover is simply stuck over the top of this, or if it covers any extra holes in the case.
Obviously it would need an alternative cover, which I am sure I could fabricate out of something, but was wondering if anyone else had been brave enough to remove it yet before I break my phone
Cheers
Looks like I will have to get my penknife out and give it a go myself then, lol
peacebank said:
Looks like I will have to get my penknife out and give it a go myself then, lol
Click to expand...
Click to collapse
Do you really think its a good idea?
I use my case from time to time, but it's usually in my pocket on it's own. Certainly never uncomfortable and not close to making a hole in my pocket. I was told how sharp it was in the store when the O2 girl mentioned it had scratched their white desks, but since mine arrived it's never marked anything or been an issue.
I use the Proporta Mizu Shell case and this reduces the sharpness somewhat (although I've never felt the camera was sharp enough to wear a hole in my jeans). Maybe bigger jeans would help
i thought it was just my hd2 that could be used for cutting tiles but i solved the problem by buying a silicone case which covers up the edges of the camera.
I got a noreve case with which I am very pleased - it completely covers up the sharp bit (unless you want to take a photo). Much better than a damaged HD2.
Go to the accessories forum and look at the extensive suggesions there for cases, there's one out there with your name on it.
rjstep3
Don't put the HD2 in your jeans, you will soon damage the screen.
Use a case, the slip case your HD2 came with is perfect. Every time you take the phone out, rest it on the case. No damaged phone and no scratched table etc.
Dissasembly thread with some pics here
http://forum.xda-developers.com/showthread.php?t=623589
On my DHD, the antenna cover isn't too much bad in alignment, but it slightly moves and sometimes makes noise.
So, after looking for the coupling, I thought to find a remedy.
I've put a piece of black scotch ribbon (for electrics use) over the SD and the SIM, from side to side of the phone.
I've only cut off a a small rectangle of ribbon, where are the golden contacts.
Now the antenna cover fit perfectly and is pretty silencious,
I think there is no problem to open it, but this is only a my home remedy.
Why not try ?
I had the same issue, did the same thing.
Still wasn't happy with it so I had it replaced, the new one fits correctly.
You might want to do the same thing.
casci said:
On my DHD, the antenna cover isn't too much bad in alignment, but it slightly moves and sometimes makes noise.
So, after looking for the coupling, I thought to find a remedy.
I've put a piece of black scotch ribbon (for electrics use) over the SD and the SIM, from side to side of the phone.
I've only cut off a a small rectangle of ribbon, where are the golden contacts.
Now the antenna cover fit perfectly and is pretty silencious,
I think there is no problem to open it, but this is only a my home remedy.
Why not try ?
Click to expand...
Click to collapse
Thanks for this idea, can u post some photo or pictures .
Sent from my Desire HD using Tapatalk
I've got the same problem with my one, most probably down to it being branded with the Orange logo.
Did you get your replacement from HTC themselves on the website?
I'm not keen on spending £18 for a new one which will be the same!
Not directly from HTC, I guess.
I took it back after about 2 weeks because of the issue.
The shop said it wasn't normal and gave me a replacment cover for free.
EDIT
"meyourchum" has provded a link to get offical disassembly instruction with lot more information.
Check it for yourself
Hello folks,
I had a chance to work on my friends arc who bought a Rogers version and dropped it. He had it totally mess on the case and needed the full housing replacement.
I hope that doesn't happen to anyone. I didn't take any photos but I am trying to explain everything as it was to help anyone with this.
General Note:
- Anywhere you got stuck, watch some X10 Disassembly video
- Be very gentle to your phone in this process
- Besides all the screws the rest of the phone is put together with glue(Sticky Back) and snap(plastic for main board)
- Using this information on your own risk as I don't take any responsibility if anything happens to your phone.
Instruction
1) Remove the back battery cover. Thats the easiest part
2) Need star shaped screw driver[Trox](I bought the set for $5) there are 4 screws like that and two which opens with phillips screwdriver(tiny) This is what I bought
All the above we all have seen them
3) After removing the 6 screws remove the front fascia of the phone with a guitar picks, something skinny but sturdy*
* I recommend not using anything other than rubber or plastic in the whole process.
4) Main board is snapped in with plastic to the body which easily can be opened.
5) Little board on the bottom is glued(sticky back @ top) which you can remove with pulling little hard but make sure you don't break it.
6) Majority of the wire you see connected to mainboard can be discounted (snap in wires)
7) Removing the screen: from outside of the phone (like you are looking directly to screen like you normally do) you need to put something under neat and raise up the screen. This part has glue as well and its hard to lift but I did it and it should be possible.
8) if you are doing a full housing replacement, then there are stuff here and there that you need to remove and re-use it on the new housing(Like 3.5 mm jack, HDMI lid, etc.)
Good Luck and let me know if you have any questions.
1st time... ehm.. taking the Arc apart, that is!
Helluw there
Just read your post, and thought I wanted to share with you, that I might be opening one of these slick little things. My friend broke his display, and the ISP is talking about some 'off the scale' repair prizes.
...So, he asked me to do the job
Told him I didn't have any experience on the disassembling of this phonetype, but he trusts me it seems
I might return with some questions in case of problems, is that OK with you Nimche?
Greetingz
Hope u have the courage to make a video next time
Sent from my Arc using XDA premium App
xelion said:
Helluw there
Just read your post, and thought I wanted to share with you, that I might be opening one of these slick little things. My friend broke his display, and the ISP is talking about some 'off the scale' repair prizes.
...So, he asked me to do the job
Told him I didn't have any experience on the disassembling of this phonetype, but he trusts me it seems
I might return with some questions in case of problems, is that OK with you Nimche?
Greetingz
Click to expand...
Click to collapse
Sure, no problem. I would be more than happy to answer. Lets see just some general stuff...
Note: anywhere you got stuck, watch some X10 Disassembly video
Note: be very gentle to your phone in this process
- you remove the back battery cover. Thats the easiest part
- you need that star shaped screw driver(I bought the set for $5) there are 4 screws like that and two which opens with phillips screwdriver(tiny)
All the above we all have seen them
after removing the 6 screws
note: besides all the screws the rest of the phone is put together with glue and snap(plastic for main board)
- remove the front fascia of the phone with a guitar picks, something skinny but sturdy*
* I recommend not using anything other than rubber or plastic in the whole process.
- main board is snapped in with plastic to the body which easily can be opened. I change full housing and not sure if you have to remove the hard key button from the bottom end of the phone too or not but that little board on the bottom is glue which you can remove with pulling little hard but make sure you don't break it.
- All the wire you see connected to mainboard can be discounted (snap in wires)
- There is a big one which goes to the screen you have to dis-attach that before removing the screen
- Removing the screen: from outside of the phone (like you are looking directly to screen like you normally do) you need to put something under neat and raise up the screen. This part has glue as well and its hard to lift but I did it and it should be possible.
Good Luck and let me know if you have any questions.
Can you answer this??? It get's hot here (and also in the same spot on the front.. so what's inside at this point??
CPU is right behind the second cover. I wish I could take some photos.
Nimche said:
CPU is right behind the second cover. I wish I could take some photos.
Click to expand...
Click to collapse
Thanks for the clarification. I was also suspecting since this area gets damn hot when playing games and even at charging (sometimes).
So seems like they move the CPU from behind the battery in X10 to near to the camera in Arc .
Can I change only the front faceplate around the screen without removing the mainboard? How easy would that be? I want to change mine to Misty Silver as Rogers only carry the Midnight Blue.
Also, for glued parts, do I have to glue them back on the new housing?
hellocng said:
Can I change only the front faceplate around the screen without removing the mainboard? How easy would that be? I want to change mine to Misty Silver as Rogers only carry the Midnight Blue.
Also, for glued parts, do I have to glue them back on the new housing?
Click to expand...
Click to collapse
Glue part, they are more sticky than glued. You just simply stick it back where it was.
Where is the silver face you found?
This is retarded from them...
Digitizer and screen(one part) are sticked to the front face. In order to for your to change the faceplate only(front) you may have to go through the whole process because the wires from digitizer are going through a big hole to the main board. You don't want to mess around with $700 or $800.
Inside, everything is small. really small. I thought I totally screwed up the whole thing. Technology has gone forward alot since I was a kid putting radio together.
Good Luck
prathaban said:
Thanks for the clarification. I was also suspecting since this area gets damn hot when playing games and even at charging (sometimes).
So seems like they move the CPU from behind the battery in X10 to near to the camera in Arc .
Click to expand...
Click to collapse
Yes, there are two board one above battery and one below batter @ bottom of the phone
On top is the main board
on bottom is the board for hard keys.
Nicely put together but they could have done a better job there....
Are there three parts to the housing? I assume there is the front plate, middle housing with the chrome, and the battery cover. The mainboard should be in the middle with the chrome. So I can't just detach the screen front the front plate? What is holding the three pieces of housing together? The six screws?
There are silver housings on eBay from time to time. Though, blue is a lot more common.
Three pieces. Back battery cover which is nothing.
Then there are two main pieces.
Chrome which is more like a holder of the fascia.
If I remember correctly, the front Fascia is the one holding all the board on it including that metal look piece(aluminum probably)
I will take photos and upload here...
Uploaded photos to the first post...
Hey, I'm looking to replace the chrome piece which has a few nasty chips in it, after removing the second back cover, how easy is it to take off that chrome piece?
Great post
How can I replace digitizer? I dropped my phone and the glass cracked
anyone know where i can get the tiny screw driver? I cant seem to find the correct one. they are either too small or too big.
how easy is it to replace the front cover, ive cracked the top of it and chipped a bit out the side (surrounding the screen) i presume it'd be simple enough. And does anyone know where i can get a good quality/genuine front cover replacement?
soldiers33 said:
anyone know where i can get the tiny screw driver? I cant seem to find the correct one. they are either too small or too big.
Click to expand...
Click to collapse
Sorry, you could have sent a private message.
I bought the screw driver here at local tool shop. Home Depot sells them.
Its called Trox Screw Driver and I bought exactly this one http://www.homedepot.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=10051&productId=100087664&langId=-1&catalogId=10053&ci_sku=100087664&ci_kw={keyword}&cm_mmc=shopping-_-googleads-_-pla-_-100087664&ci_gpa=pla&locStoreNum=618
I don't have the packaging but they should be standard.
Good Luck
mps83 said:
how easy is it to replace the front cover, ive cracked the top of it and chipped a bit out the side (surrounding the screen) i presume it'd be simple enough. And does anyone know where i can get a good quality/genuine front cover replacement?
Click to expand...
Click to collapse
You can find the whole housing between $30 to $40 but the front cover is that actual main piece that holds all the internal components + the screen.
If the crack doesn't bug you much, I would not do it since you have to replace the sticker behind you battery as well, which is not easy to peel off + you have to take the screen off the old front fascia which is glued and kind of hard to take off.
Downside of the whole thing for me was the sticker. I have to find an alternative for this problem.
Bah!
Just noticed the camera glass on the back on the phone has a nice crack through it... not sure how it happened as the phone has barely been used and never dropped!
Luckily it doesn't seem to be effecting the photos - but it is a bit of a worry and I don't want it getting worse and damaging the actual camera lens
Does anyone know of anywhere in the UK that I might be able to source a replacement part this early in the phones life cycle?
I don't really want to get Samsung or Vodafone to fix it as I had my S3 sent back due to a manufacturing issue and didn't see the phone for another 5 weeks!!
From what I can see in the tear down videos, the camera is quite easy to get to and the glass is quite easy to remove, so I might give it a go at home...
As for the warranty - I assume this voids it, but I can't see any security seals that would let them know this had been done, am I missing something?
Thanks for your help!
Are you sure it's a crack in the glass and not just a scratch in the protective seal? I've had some bubbles under what I assumed was the glass but it turned out I just didn't remove the plastic seal that was on the real glass.
Can't help you with replacement if it's really cracked, good luck though!
bioweb said:
Are you sure it's a crack in the glass and not just a scratch in the protective seal? I've had some bubbles under what I assumed was the glass but it turned out I just didn't remove the plastic seal that was on the real glass.
Can't help you with replacement if it's really cracked, good luck though!
Click to expand...
Click to collapse
Nope, Unfortunately it's a pretty genuine crack, you can feel the two pieces shifting slightly when you gently tap the area - very frustrating
LoveJimbo said:
Nope, Unfortunately it's a pretty genuine crack, you can feel the two pieces shifting slightly when you gently tap the area - very frustrating
Click to expand...
Click to collapse
On the S3 you could remove the glass cover the lens is actually further back in the housing, try this video see if it works the same on the S4.
Cant help with a replacement part but at least you can remove it and order one espares once they become available.
Ah that's a good idea!
Before I start hacking away at it to check, does anyone have an S3 and S4 and could compare the camera housing by eye - just to see if they do look like they are built in a similar way?
Thanks for your help!
Jim
LoveJimbo said:
Ah that's a good idea!
Before I start hacking away at it to check, does anyone have an S3 and S4 and could compare the camera housing by eye - just to see if they do look like they are built in a similar way?
Thanks for your help!
Jim
Click to expand...
Click to collapse
I've just looked at my S3 and it is different appears the S4 is more intergrated theirs no natural place you could get a pin to lift it away.