Database Users

Known issues as listed on the imate site.

For anyone that is interested, here are the imate known issues for the k-jam
Under Investigation
• Customers may find that occasionally SkypeTM is not able to start up on their K-JAM. This can normally be corrected by Stopping other applications and hence freeing up Program memory before trying again. Use Start > Settings > System > Memory > Running Programs.
• In some cases the built-in flash light is not intense enough for taking pictures in low light conditions. This is currently under investigation but quality can be noticeably improved if pictures requiring flash light are taken using Night Mode, instead of automatic mode.
• Some customers may find the in-call speaker volume louder than may be required.
• When running Arabic, the SIP (Software Input Panel) icon is slow to respond after it has been tapped. It can take up to 20 seconds for the pop-up menu to appear providing the user with the option to select block/letter recognizer, phonepad etc.
• During the Hard Reset/ROM Update procedure the initial tap on the central cross for screen calibration is not detected by the device. This issue is currently under investigation.
• In the Arabic K-JAM, the “Back” and “Stop” options are not displayed on Internet Explorer Mobile. A workaround is to tap on the address bar, which will refresh those buttons to show the “Back” and “Stop” options.
• The saving of multiple entries from the Contacts list to the SIM card is not available. This issue is currently under investigation.
• The activation of the Camera automatically places the screen into landscape mode. This is standard functionality for the device.
• When the SIM PIN functionality is enabled and the customer chooses not to input the required PIN and cancels instead, so that the device can be used purely as a PDA, any attempt to subsequently make a voice call, will result in the phone attempting to establish the call and failing. The device will prompt for the SIM PIN after the call has failed, rather than before the call is initiated.
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Resolved Issues
• Some improvements have been made to the audio carried over the Bluetooth link from the BT Headsets to the K-JAM device.
• ActiveSync synchronisation of Contacts Email and Calendar entries, from an Exchange server, has been improved.
• There is no Bluetooth option on the Modem Link application. This is by Microsoft design. The i-mate document ‘Guidelines for using i-mate K-JAM as a Bluetooth Modem.PDF will illustrate the procedure the user should follow.

psneddon said:
• In some cases the built-in flash light is not intense enough for taking pictures in low light conditions. This is currently under investigation but quality can be noticeably improved if pictures requiring flash light are taken using Night Mode, instead of automatic mode.
Click to expand...
Click to collapse
surely thats a hardware problem not anything that they could fix via a update!
psneddon said:
• During the Hard Reset/ROM Update procedure the initial tap on the central cross for screen calibration is not detected by the device. This issue is currently under investigation.
Click to expand...
Click to collapse
umm that sounds pretty serious to me... how the heck are you supposed to get past this screen then?
ions.
psneddon said:
• The activation of the Camera automatically places the screen into landscape mode. This is standard functionality for the device.
Click to expand...
Click to collapse
if its "standard functionality" why is it "under investigation"?
psneddon said:
--------------------------------------------------------------------------------
Resolved Issues
• Some improvements have been made to the audio carried over the Bluetooth link from the BT Headsets to the K-JAM device.
• ActiveSync synchronisation of Contacts Email and Calendar entries, from an Exchange server, has been improved.
• There is no Bluetooth option on the Modem Link application. This is by Microsoft design. The i-mate document ‘Guidelines for using i-mate K-JAM as a Bluetooth Modem.PDF will illustrate the procedure the user should follow.
Click to expand...
Click to collapse
does that mean theres a rom update already for the k-jam?
whats the deal with rom updates in general now for the persistant storage phones? if you do a rom update will it have to wipe everything or will it just update and keep all your settings?

thefunkygibbon said:
psneddon said:
• During the Hard Reset/ROM Update procedure the initial tap on the central cross for screen calibration is not detected by the device. This issue is currently under investigation.
Click to expand...
Click to collapse
umm that sounds pretty serious to me... how the heck are you supposed to get past this screen then?
Click to expand...
Click to collapse
by simply tapping it again

SubZero5 said:
by simply tapping it again
Click to expand...
Click to collapse
lol oh ok

have to say i am pleased to see that imate are at least posting info on bugs, and not trying to pretend that nothing is wrong,
now days the buyer is the guinee pig (tester) because we are so impatient for a product, if they wait to test everything before putting it on the market, another will come out and theres will be out of date before it arrives. :lol:

psneddon said:
• Some customers may find the in-call speaker volume louder than may be required.
Click to expand...
Click to collapse
This one is actually amusing, especially after HTC/I-Mate basically pretended that the speakerphone on the Jam was not obviously too low. Despite all the complaints, we never got an acknowledgement or any restitution or fix for it.
So now they've over-corrected or something? Or are all the complainants actully ex-Jam owners who have adapted to their Jam's phantom speakerphone by developing bat-hearing?

I think the 'initial center tap' issue is just that - the first tap you'll try won't work, but you'll tap again in the center and it will continue. It probably just freaks some owners out thinking that there's a hardware defect with their touchscreen, that it was brought to i-mate's attention.

potentially another one to the list of problems
I'll start by saying I am VERY happy with KJAM. It really is such a huge improvement over my PDA2k. Having said that I wanted to hard reset it today and after following the very basic instructions on how to do that (press the comm button, the voice command button, and the reset button simultaneously) it does reset but only does a soft reset. Arrrgh. Can someone help here?

on hard resetting
sorry folks, found the answer to the hard reset question on this forum. After touching the reset button keep the two side buttons pressed for 5 seconds (while releasing the reset button). It will then pop up a message to press the SEND button to continue. The send button is the green phone button (in case you're interested).

I'll start by saying I am VERY happy with KJAM. It really is such a huge improvement over my PDA2k
Click to expand...
Click to collapse
How big of an improvement is it? I like my PDA2K but hate the short falls of it's bluetooth and directional pad. Really want to move on but am scared to buy another HTC phone right now.

Re: on hard resetting
ksnyde said:
sorry folks, found the answer to the hard reset question on this forum. After touching the reset button keep the two side buttons pressed for 5 seconds (while releasing the reset button). It will then pop up a message to press the SEND button to continue. The send button is the green phone button (in case you're interested).
Click to expand...
Click to collapse
in Settings/system there is a "clear storage" icon, is that the same as a full hard reset?

Tool to keep display OFF!

My phone is always waking up for odd reasons (AVRCP commands, switching in and out of roaming, etc...), and I can't seem to get the darned thing to stay OFF.
Music A2DP streaming is the biggest deal to me, because not only will the device wake up when I press a remote command (on my AVRCP headset), it will also keep the device backlight on indefinitely. This is clearly shortening my battery.
I tried Slide2Unlock, and have it set to shut off the display if no activity for 5 sec., but the problem is that Slide2Unlock appears to not notice when it is woken up, and just sits there without turning the screen back off again! (a simple screen press brings Slide2U back to life, and then it will toggle the screen... but this defeats the purpose!)
There must be SOMETHING I'm missing here... doesn't anyone else have this problem???

I have 2 things for you. The first, is if you're using WM6 that's a known issue and unchecking the today timeout in start-->settings-->today-->items tab should solve most of your problems. The second is a little program that I found (not sure where at , but it might have been on here) called screen off. Install it and then set it to a hardware button and it will allow you to turn just your screen off whenever you don't need it on.

Maybe it depends on the player you're using? With Coreplayer, my phone's screen just flashes on and off quickly when it receives an AVRCP command.
Still doesn't explain the roaming thing though.

xeno1 said:
I have 2 things for you. The first, is if you're using WM6 that's a known issue and unchecking the today timeout in start-->settings-->today-->items tab should solve most of your problems. The second is a little program that I found (not sure where at , but it might have been on here) called screen off. Install it and then set it to a hardware button and it will allow you to turn just your screen off whenever you don't need it on.
Click to expand...
Click to collapse
Yes, I'm using WM6 on a HTC Titan (Sprint Mogul).
I don't currently timeout to the today screen, but I don't see how that would cause my problem really- I've heard people mention that before, so can anyone explain what difference that would make?
I already have a shortcut to screen toggle (wrote my own MortScript to do it). That's not a problem anyway since every media player can assign a button to toggle the screen- The problem is that it keeps turning the screen back on when a button is pressed no matter how many times I toggle!!
Plastriq, I've heard that coreplayer does that... that's how they deal with this problem. They're the only ones that have addressed it as far as I know, and I'm not about to pay for their app when I already have TCPMP and WMP for free.
I just can't believe that there haven't been more practical ways around this yet!

Problems waking Prophet from "standby"

Hello eveybody,
i have a rather serious problem with my prophet.
most of the time when i take my phone out of the pocket to use it, when i try to switch it on to use it the display comes to live for about 1/2 a second and then goes black again. in that time i can see the usual screen i was expecting but it instantly goes back to black, sometimes in good lightning i can see its just the backlight that is of but the lcd displayes correct, but sometimes the screen stays black. after a few such on-off cycles the phone starts to work normal.
the big problem is that once or twice every day it totally hangs not reacting to the power button at all, just staying black no matter how often i press "on"
i have to softreset to get the device back to working order
the green power lcd keeps blinking but thats about it.
when i get a call in that time the other party gets a normal ring, but on my side the phone does nothing, not even showing a missed call or anyting after a reset. so i will never know if i missed some call and since i can not tell how long the phone was in that "frozen" state it can bee that for half a day i did not accept any call no matter how often i was called.
is that some know side effect of flashing cooked roms or could that be a real hardware problem that i should have fixed by the vendor? could it be some "dirty" contacts that i just have to cleen?
anybody had those problems or knows a solution?
thanks in advance

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

Problem with my Diamond

Hello to everyone, my Diamond makes calls by itself even if its locked. This is a serious problem and i don't know how to fix it.. Can somebody help me about this?

BillyBoy2 said:
Hello to everyone, my Diamond makes calls by itself even if its locked. This is a serious problem and i don't know how to fix it.. Can somebody help me about this?
Click to expand...
Click to collapse
looks like you got a virus ....

that was my first thought, but i set up a new rom last week and i have the same problem agian with the new one rom. So that's why i'm not sure that it's a virus.

BillyBoy2 said:
Hello to everyone, my Diamond makes calls by itself even if its locked. This is a serious problem and i don't know how to fix it.. Can somebody help me about this?
Click to expand...
Click to collapse
You probably should give a little more detail of the problem in order to get better help. Does it make the call to same person every time? Does it make the call on certain intervals? Are you using any particular programs when it happens? etc., etc. It's kind of like taking your car to a mechanic and saying..."The car won't start."

You say u used a new ROM and got the same problem..
But did u format the 4bg Internal Storage too (Boot manager asks to format the device storage or the internal storage too, don't know the correct spelling). This is while flashing new ROM.
Maybe a virus is on your 4gb internal storage and keeps installing himself.

TomInMB said:
Does it make the call to same person every time? Does it make the call on certain intervals? Are you using any particular programs when it happens?
Click to expand...
Click to collapse
It makes calls at the last outgoing number. I used to use the S2U2 program to lock my device in order not to push any button when i have it in my pants. sorry for my bad english, but i'm very dissapointed with my new diamond so that i'm thinking to sell it

the same thing happens with my diamond. i lock the phone by holding the hang up key, turn off the screen using the power button and use sensorlock to lock again, still, somehow, the phone will make calls to the last person in my call list. the only things i have added to the standard factory handset are:
1.93 rom from the orange.co.uk website,
diamond VRHologram 2.02,
sensorlock 0.40,
gyrator
and one mp4 format movie.
very frustrated. does anyone know what might be causing this problem? i´ve found that sensorlock can be bypassed ( i.e. screen unlocked ) by small movements rather than the full 360° turn which is supposed to be required, but the built in screen lock ( set to locking both hardware and screen buttons ) should still stop my handset from making calls.
also, sometimes, rather than make a call, i will unlock my phone to find the callender program launched, though tbh i think this was while i was only using sensorlock to lock the phone and may have been a result of my finger/palm touching the screen during the rotation gesture.
sorry for the long post, just trying to convey my situation as clearly as possible. if anybody has any solutions or ideas please reply or even pm me, i dont feel confident putting my diamond away because i never know what it´l do by itself, and its really peeing me off!
thankyou very much in advance
darius

BillyBoy2 said:
Hello to everyone, my Diamond makes calls by itself even if its locked. This is a serious problem and i don't know how to fix it.. Can somebody help me about this?
Click to expand...
Click to collapse
the same thing happens with my diamond. i lock the phone by holding the hang up key, turn off the screen using the power button and use sensorlock to lock again, still, somehow, the phone will make calls to the last person in my call list. the only things i have added to the standard factory handset are:
1.93 rom from the orange.co.uk website,
diamond VRHologram 2.02,
sensorlock 0.40,
gyrator
and one mp4 format movie.
very frustrated. does anyone know what might be causing this problem? i´ve found that sensorlock can be bypassed ( i.e. screen unlocked ) by small movements rather than the full 360° turn which is supposed to be required, but the built in screen lock ( set to locking both hardware and screen buttons ) should still stop my handset from making calls.
also, sometimes, rather than make a call, i will unlock my phone to find the callender program launched, though tbh i think this was while i was only using sensorlock to lock the phone and may have been a result of my finger/palm touching the screen during the rotation gesture.
sorry for the long post, just trying to convey my situation as clearly as possible. if anybody has any solutions or ideas please reply or even pm me, i dont feel confident putting my diamond away because i never know what it´l do by itself, and its really peeing me off!
thankyou very much in advance
darius
Click to expand...
Click to collapse
Guys, I'm kind and considerate, you're asking in the wrong forum, you should really be in the >Diamond>Diamond forum *and* you should be searching for the answer first.
Some people can be a little 'short' with new posters if you post without searching
Anyway, (as I'm kind and considerate) it's very unlikely to be a virus, it's more likely that your Diamond is turning on in your pocket and redialling your last dialled number, there are loads of threads about this, try searching for answerkeys disabler, what was wrong with S2U2 didn't that solve the problem.
HTH
Kim

I have a sprint cdma diamond. I have to turn off the screen during the call because my face will hit a button and do silly things. NOW even with screen off I will be in mid call and my diamond will dial a number on my other line. Think this is a hardware bug IMO happens at least 3 times a week

Headphones?
Just a thought ...
I find the button on the standard headphones very easy to knock and initiate last number dialling, could this be your cause?
If using the radio, I switched back to my old Jasjam headpones - WITH a volume control Otherwise the bluetoooth Motorola HT820's are good value.
It would be good if a warning came up first before it dialed out.

Cannot unlocked ZUK Z1 after ending call with screen off

Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.

Hi there, i am facing the same issue since two days now
First i am unable to come up with the physical home button issue and now there is this new issue. The phone does not respond after a call and the screen remains off and does not respond to any touch (double tap) or even the power button and home button pressed. I had to take the mobile into the recovery mode via home buttons power button and volume rockers. Is there any possibility of this getting fixed. I think i made a huge mistake purchasing this phone.. Slowly getting into problems one by one.. First the physical home button issue then this screen off issue. Checking for updates daily but seems like ZUK officials and Cyanogen are sleeping! Highly disappointed!!!!

In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?

ingtrans said:
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
Click to expand...
Click to collapse
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?

Sydarij said:
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Click to expand...
Click to collapse
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.

ingtrans said:
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
Click to expand...
Click to collapse
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!

Sydarij said:
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Click to expand...
Click to collapse
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...

ingtrans said:
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
Click to expand...
Click to collapse
Yes, the accidental wake up is set yet the issue cannot be resolved. Any other way you can resolve this and prevent the issue from reproducing? In my opinion, ZUK and Cyanogen officials are asleep after launching their new flagship. Dont see any updates coming from them since last 2 months. highly disappointed with this!

Sydarij said:
Any other way you can resolve this and prevent the issue from reproducing?
Click to expand...
Click to collapse
No idea. The solution I found seems to work well for me, at least I have not had any issues since I applied it.

Please turn on adaptive brightness. Issue will be resolved
ingtrans said:
Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Click to expand...
Click to collapse

Hi! I'm facing the same issue for the last 3 days. I felt everytime there is any moisture of sweat on the ear piece the phone hangs and doesn't get unlocked.
Will try shutting the double tap options. Hope it works! This is the first time I've brought anything in the launch sale without reading reviews. Hope I don't regret this.

sir when call come rintone accor but calling display doesn,t show
when i press phone icon in menu then it shows
phone is lenovo zuk z1

screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any sugesstions?

i am facing a black screen while calling and receiving calls on my zuk z1 .. any solution? and where do i find the proximity setting in my settings?