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I just did the unthinkable!! I dropped my hour old titan in the toilet... but here's the problem I have disassembled everything and made sure it is perfectly dry but it still wont work. All I need to know is:
On the OEM battery is there a water damage indicator?
On the top of mine there is a red dot to the left of the contacts, could some benevolent soul take their battery out and see if there is a red dot on the top and possibly post a picture???
Thanks a million!!
A picture isn't really necessary, could someone just tell me whether or not their battery looks like this
Mine is white
If the only water damage indicator is on the battery, maybe you could just get a replacement battery first.
Best option is insurance, but it might be a little late for that.
#@$% hum I wonder where I could by a new battery before I try to return it... Thanks for your help!!!
Paypal $25 to [email protected] and I'll mail you mine. I got two through an insurance accident. that includes shipping to the US...
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
mine is white too
I would almost be certain that there are other water damage indicator strips inside the device in addition to the one on the battery.
Too Funny
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
If your mogul is brand new,call them up and tell them that you want the insurance. You have something like 30 days or something to get the insurance. They will then just replace the phone.
White dot on mine as well.
Ectropian said:
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
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What I was on the toilet with my mogul within the first hour as well...hell on the toilet with my Mogul as we speak....ahhh hell I never go to the toilet without it...now if only I had brung some tp along
ewww, your phone smells like poopy.
Play DUMB.....thats the best thing to do....if it really was only an hour before take it back play dumb ..."its not working?"...
I had a "friend" who did this at BB after running a Sanyo 4900 over with a truck.....
YES... it worked....
I have not confirmed that this works but I heard that if you get a ziplock baggie and put the pieces in it with Silicate packets for over 24 hours that it will absorb the moisture out. Make sure you squeeze all the air out. A buddy said it turned the red dots white again for him.
Smells Like Tulips in Spring
sanjsrik said:
ewww, your phone smells like poopy.
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I got the Air fresh Today Plugin that sprays Oust.
sanjsrik said:
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
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Verizons insurance will cover water damage. Besides if they didn't you can tell them it was "lost," they cover that also.
It's done!
Thanks for all the help guys!! I went and bought a new battery at altel (I'm with sprint) then dried the phone over night with rice, then blew it out with a CO2 duster. The cool thing is, after all that the phone WORKED!!! not very well though so I took it back and said I bought it the day before and the screen was jacked up.... they didn't even open it... (It was running at the time so i guess they didn't suspect water damage)
and for all of you who were wondering I was reaching from the sink across the toilet to grab a towel and knocked it in (after playing hacky sack with it for like 5 seconds....)
Again thanks for all the help, I'm going to try the silicate gel thing and see if I can return the battery I ruined
FYI - Water damage appears to be covered for Sprint customers...
I had my (first) Mogul from 5-2007 through 12-2007, when a very unfortunate thing happened...it leaped from my hip into the only water for *at least* one square mile. I phoned Asurion (Sprint's insurance provider) and explained the occurance (I hadn't previously even considered that water damage might not be covered). Simply stated...they sent me a new phone and I paid the 'deductable' and all was right...except for the lackluster performance of this particular device
sprint covers water damage, but only if u have the Equipment Replacement Plan...not Equipment Service plan. the ERP covers just loss and water damage, and it is only $4 by it self..another type of insureance is also avalible, it includes both ERP and ESP and it costs $7.
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
Another reason why I wont be having kids...
Hi, I rang Vodafone today and I think they have a few replacement unitsleft, as they said they'd bee shipping me out one in the next few days... see my thread here: http://forum.xda-developers.com/showthread.php?t=611939
I hope its actually a HD2 they are shipping me and not another phone, fingers crossed!!
The direct replacement number they gave me was 08448540430 but I'm not sure if thats the right one for insurance but you can try it. Let me know how you get on
Sounds promising, thanks! If I get another i'll be wrapping it in cotton wool...
hammers4life said:
Sounds promising, thanks! If I get another i'll be wrapping it in cotton wool...
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If I could I'd cover it in adamantium...
This is quite worrying. I mean sure dropping a phone would not be considered "normal use" but surely it should have been taken into account when designing the unit that phones do get dropped?
My Touch Pro has hit the deck on more than one occassion and it's unscathed!! I'm not the careless type either, I look after my tech but these things happen. It's worrying that a 2ft drop onto laminate could cause the screen to completely shatter.
Strange, dropped mine 6 feet onto a tile floor yesterday, i was like nooooooooooooo!, picked it up, still perfect, must have been lucky.
Syphon Filter said:
This is quite worrying. I mean sure dropping a phone would not be considered "normal use" but surely it should have been taken into account when designing the unit that phones do get dropped?
My Touch Pro has hit the deck on more than one occassion and it's unscathed!! I'm not the careless type either, I look after my tech but these things happen. It's worrying that a 2ft drop onto laminate could cause the screen to completely shatter.
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Your Touch Pro also happens to have a plastic screen. Sounds stupid comparing it to a thin glass screen, doesn't it? You make it sounds like it's the coming of the apocalypse because the HD2 is the first of its kind to have screen cracked when dropped. Take a look at iphones, droids, hero, etc...
People here freaked out because it's probably the first capacitive screen they've owned and continue using it like it's plastic like past HTC phones. Be extra careful. Period.
You were extremely fortunate, either that or I was extremely unfortunate. Ive been reading about the HD2 apparently theres alot of internal stress so although the screen is pretty much scratch proof its not so good on when struck. Very annoying as Ive been very protective of this phone
its actually pretty tough
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
stefanfuchsuk said:
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
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Being intoxicated whilst using this phone is what I fear the most...
lude219 said:
Your Touch Pro also happens to have a plastic screen. Sounds stupid comparing it to a thin glass screen, doesn't it? You make it sounds like it's the coming of the apocalypse because the HD2 is the first of its kind to have screen cracked when dropped. Take a look at iphones, droids, hero, etc...
People here freaked out because it's probably the first capacitive screen they've owned and continue using it like it's plastic like past HTC phones. Be extra careful. Period.
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I'm not saying your wrong, but things like "drops" should be taken into account at the design stage of a device such as a phone.
Your car keys are not meant to be dropped, but they'd survive wouldnt they? A mobile phone, by it's very nature, is prone to a drop or two over it's lifetime...
Your reply is very condescending and poorly thought out.
Seems like the phone is a bit like an egg. Squeeze an egg from the top and it won't break. Squeeze from the middle however...! So some drop the phone and it shocks the "middle" while others drop it and it shocks the "top". Some are lucky, some are not. Hey ho, them's the breaks! (No pun intended)
HTC HD2 very fragil
hammers4life said:
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
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I recall at list 7 users in this forum having broken screen and so on, so it seems to be taken in consideration >> a hard protector box be highly recommended.
stefanfuchsuk said:
in my drunken state on new years eve I dropped my phone from shoulder height onto tar! some little dents on the bottom but 100% fine! Impressed...
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hammers4life said:
My son woke me up in the morning i bent over to look at the time knocking my HD2 all of 2 foot onto my laminate flooring..... screen has completely shattered!! this is one fragile device. Thankfully its insured through Vodafone I took it into the store today, but there doubtfull it can be fixed as it also chipped a piece of casing off as well. Now I'm a bit concerned they have no stock of the HD2 . I'll be gutted if thats the case.
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Seriously. I let it drop like every god damned day from the 24th to the 1rst, and it's still pristine. no scratches. I even let it drop from my height (6 feet 2) while drunk and playing with a girl who tried to snap it out of my hands, my heart skipped a beat, but when I took it up, again, no scratches. I was like, God exists!
But neverthless, I ordered three different cases. I don't want to run out of luck.
Dropped mine from 1,5 meter on a stone floor, nothing happend....
Thank god!
I've dropped my HD2 more than 6 times already (usually from holding height, so about 4 feet) sometimes with the leather case sometimes without. It is still in perfect condition. Come to think about it, it think it always landed on the ends so that may prove the egg theory. I do not have it insured so I'm not gonna go prove that theory just yet
It really must depend the way it lands, but trust me 2 foot (bedside cabinet height) was enough to write off my new love lol. Or maybe someone didnt build mine and the other poor bast*rds phones right... maybe forgot to do up a few screws haha, but anyway all I'll say is be damned careful and take out that insurance it really is worth it.
hammers4life said:
It really must depend the way it lands, but trust me 2 foot (bedside cabinet height) was enough to write off my new love lol. Or maybe someone didnt build mine and the other poor bast*rds phones right... maybe forgot to do up a few screws haha, but anyway all I'll say is be damned careful and take out that insurance it really is worth it.
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Friday afternoon unit maybe!
Syphon Filter said:
I'm not saying your wrong, but things like "drops" should be taken into account at the design stage of a device such as a phone.
Your car keys are not meant to be dropped, but they'd survive wouldnt they? A mobile phone, by it's very nature, is prone to a drop or two over it's lifetime...
Your reply is very condescending and poorly thought out.
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Condescending? Poorly thought out? Like how you're comparing dropping your brick of a phone with plastic screen to a thin one with GLASS screen? LOL. I'm not even going to vilify that judging by your lack of common sense and logic.
Of course it's taken into account during the construction of the phone. Some people enjoy the finer things in life, and that means sacrificing some structural integrity for form factor. I'm sure being as naive as you are, you probably didn't think about that. You see, Syphon, the HD2 is like a Ferrari F430 comparing to your Civic of a Touch Pro. It has carbon fiber exterior mated with 490 ponies strapped to the back, and like any other cars out there, it has been crash-tested. It's expensive because of lightweight material, because of exquisite engine design, and because of engineering. All this to ensure that the driver gets the most thrill and satisfaction out of driving it. These cars are well maintained and pampered due to the common sense that these owners have and to be able to understand that these toys are expensive and you'd take the utmost precaution to enjoy them. Now the majority of the people who own these cars are smart, successful people who take pride in taking care of their valuables...the kind of stuff that you lack.
Your Civic, on the other hand, are a dime a dozen...and are the stuff that junkyards are made of. They're cheap, easily to get thrown around and can be easily fixed. The fact of the matter is, your civic is nothing more but a rolling scrap metal that attracts door dings, bird poo, and a variety of things that happen to a car with as much of a presence as a piece of rock. In case you're still clueless, your touch pro should never be compared to an HD2. It's a giant slab of plastic that doubles as a door stop.
Now, I was going to stop but you made another grand of a post. In case you haven't noticed, most car key FOBs are PLASTIC. Yep. Quite a shocker huh? You know what else is a shocker? It doesn't have a screen. All it is, is a small PCB board with a round battery attached to it. Though I wouldnt expect you to understand that based on your inane inability to understand what plastic is and what glass is. I suggest having a running start and smashing your head through your car window so you'll know what the difference is.
....I should aso tell you to put on a helmet to protect that smart brain of yours.
I had it less than a week. I have NEVER gotten a phone wet in my life (45 years old.) and I had this one for less than a week and my dog rammed into me (Big dog.) while I was standing near the sink, texting, and bloop, it goes into the soapy water. I got it out with moments and popped the battery out.
I must mention that when I pulled it out of the water it was vibrating constantly and the LED's on the back were blinking quickly.
It was soapy water with dirty dish crap in it. I got on line and read immediately. I followed the directions to a T. Soaked it in distilled water for about an hour and then let it dry by the exhaust port on the back of my computer.
48+ hours passed and I attempted to turn it on. Insert the battery, nothing bad happened. Press the power button, after a second or two it vibrated and the screen lit up with the logo and my heart was happy. It booted into Windows and I was very relieved.
It was short lived. There are some issues.
There is obviously moisture trapped under the screen. There are dark spots, light spots, swirls, etc. You can't see it too much in Manila but when the screen turns a solid, lighter color (Like in Task Manager or Opera Favorites for example.) you can see the swirls.
People can hear me clearly when I speak but I can barely, oh so barely, hear them talking to me. The volume in the ear speaker is very muted.
The rear speaker, for music, nav directions, speaker phone, etc. is nothing but crackles. I mean you can hear and deduce what's coming out but it's buzzy and crackly the whole time. Just awful sounding.
The touch screen has some diminished sensitivity, maybe 10% less reactive all over and up to 75% less reactive near the edges.
It's so bad that I'm using some piece of crap back-up flip phone from eons gone by. I pray nobody calls me in public so I don't have to pull this piece of crap out. It's that bad. It's magenta too. (That's the manliest word I can think of for pink.)
In your opinion, do you think my HD2 will improve over time? Another full day has passed, back in front of the heating vent. The screen has changed some. I can't say that it really got better but it has changed. Some of the solid water lines that were there are now muddled. Perhaps a 5% improvement. The speakers show no sign of improving nor has the screen sensitivity, they are the same crap as yesterday.
The speakers are really the deal killer, if I can't hear people then it really isn't a phone.
Everything else on it seems to work fine. GPS, Wifi, data, etc.
Should I give up on it, dump it for cheap, and move on to something else like the Nexus One maybe, or wait until T-Mobile US gets their HD2s? (Is there a release date for the HD2 in USA yet?)
What is your opinion, hopefully based on experience on this?
I lost my job last week (Business closed.) and honestly, I'm more sad about this phone than I am losing my job. I know that's twisted but I loved using this phone. Loved everything about it. I miss it dearly, even though I know it's just a phone.
Please advise. Thank you for reading.
Of course the half a second it was in the soapy water wasn't enough to get all the parts really soaked and the water didn't get a chance to get in all the parts and between the lcd and the touch screen so you decided to put it in water again for about an hour just to make sure.
I'd hate to see you rescue a drowning person.
Anyway I'm sorry for your loss.. maybe you can get a friend's insurance cover it.. (figuring your dog has none). Also dry it some more..
bel_z_bub said:
Of course the half a second it was in the soapy water wasn't enough to get all the parts really soaked and the water didn't get a chance to get in all the parts and between the lcd and the touch screen so you decided to put it in water again for about an hour just to make sure.
I'd hate to see you rescue a drowning person.
Anyway, I'm sorry for your loss.. maybe you can get a friend to cover it on his insurance (figuring your dog has none)
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Well it was longer than a half second. It slipped under some dishes and I fumbled awkwardly a little bit trying to get it. I would say total submerge time was probably 6-7 seconds. It looked very wet to me. When I popped the battery there was definitely soapy, dirty dishwater coming coming out of the insides. Maybe I did more damage by soaking it in distilled water but it was overwhelmingly recommended on the internet when I searched for wet phone.
Edit: I'm in the US and this phone was not released here. Is there a way to have insurance on a phone not purchased through typical channels?
Thanks for your thoughts.
Bit of a long shot, but have you tried recalibrating the touch screen? Don't think it'll make a huge difference but... never know.
Regarding the speakers, you are probably SOL. I think you'd be surprised what you can sell a busted phone for on ebay.
Re: Insurance, did you purchase it with an AMEX or a 'premium' Visa/Mastercard? You automatically get some coverage.
This actually makes me very nervous because it reminds me that personal digital (the aussie dealer for the T9193) didn't accept AMEX, so I used my normal Visa... sigh. Off to buy a warranty.
mazzarin said:
Bit of a long shot, but have you tried recalibrating the touch screen? Don't think it'll make a huge difference but... never know.
Regarding the speakers, you are probably SOL. I think you'd be surprised what you can sell a busted phone for on ebay.
Re: Insurance, did you purchase it with an AMEX or a 'premium' Visa/Mastercard? You automatically get some coverage.
This actually makes me very nervous because it reminds me that personal digital (the aussie dealer for the T9193) didn't accept AMEX, so I used my normal Visa... sigh. Off to buy a warranty.
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That's a good idea, I'll give that recalibration a shot.
Are the speakers made of paper? Did they get wet and become permanently damaged? I've since read dozens and dozens of stories on the net about wet cell phones and I've heard nobody mention anything about permanent damage to the speakers. Does the HD2 have some kind of unique sound system which might make it more susceptible to water damage?
No on credit card, purchased with cash on Craig's List.
Thank you for your help.
Hmm, maybe it's in my head but recalibrating it does seem to make the touch reaction a little better. Seems to run a little smoother.
Honestly, if I can get the dang sound to work half way decently I will be able to live with it for a while. I blew some compressed air (Not high pressure but a decent blast.) into the grills but no difference on either. I can't imagine what's in there, other than a torn speaker, which could make the cones not move efficiently. Maybe some kind of corrosion in the magnetic motor behind the cone possibly.
balane said:
Hmm, maybe it's in my head but recalibrating it does seem to make the touch reaction a little better. Seems to run a little smoother.
Honestly, if I can get the dang sound to work half way decently I will be able to live with it for a while. I blew some compressed air (Not high pressure but a decent blast.) into the grills but no difference on either. I can't imagine what's in there, other than a torn speaker, which could make the cones not move efficiently. Maybe some kind of corrosion in the magnetic motor behind the cone possibly.
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remember when you search for solutions online to check the date when it was posted.. that distilled water trick maybe worked for nokia 3310's.
Also be carefull with air when it's wet.. if it is paper, I don't know.. but imagin what happens to it if it is and it's still wet.... I'd carefully use a hair dryer... and leave it dry for a week, not 48 hours..
I've seen a Dutch insurance company that insures your phone online without questions.. you just pay a fee for stepping in (€25). There must be something like that in the states. I don't know if you have home insurance, but some companies nowadays also cover mobile phones and laptops, even when your on the move.
bel_z_bub said:
remember when you search for solutions online to check the date when it was posted.. that distilled water trick maybe worked for nokia 3310's.
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That's a very good point and one I didn't consider. A couple of the stories I read were about touch screen phones so I assumed it might be applicable.
I don't know if you have home insurance, but some companies nowadays also cover mobile phones and laptops, even when your on the move.
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I do have home owner's and that's an excellent idea. I will call and pick their brains first thing in the morning.
You may want to query one of the parts replacement sites to see if they can get you a speaker. Something like truesupplier.com or cnn.cn (Just as a reference, I'm not vouching for the legitimacy of these sites.)
balane said:
That's a very good point and one I didn't consider. A couple of the stories I read were about touch screen phones so I assumed it might be applicable.
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the non capacitive touch screens are indestructable compared to the HD2's.. anyway.. I would have tried without first..
I know my comment didn't help much after the damage was done but it just seemed like the last thing I would do.. that's all. what's done is done. Let's just see if you're insured..!
I've had my fair share of wets phones and I don't think 48 hours is long enough for it to dry out completely.
Cover the phone in a cloth and sit it on top of your television for a week.
Don't forget, you let the phone sit in distilled water for an hour, that's plenty of time for water to soak deep down into the nooks and crannys.
elkyelky said:
I've had my fair share of wets phones and I don't think 48 hours is long enough for it to dry out completely.
Cover the phone in a cloth and sit it on top of your television for a week.
Don't forget, you let the phone sit in distilled water for an hour, that's plenty of time for water to soak deep down into the nooks and crannys.
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That's pretty much what I'm doing now. Only difference is that it's sitting behind the exhaust vent on my computer which seems to be a nice temperature for drying without being too hot. My TV is a plasma and has no flat surface on top.
balane said:
That's a very good point and one I didn't consider. A couple of the stories I read were about touch screen phones so I assumed it might be applicable.
I do have home owner's and that's an excellent idea. I will call and pick their brains first thing in the morning.
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HARD RESET <<<< & don't use your phone with battery cover for few days so water evaporate
at this point i would be wondering if soaking it in ethanol / alchohol would do it some good. my reasoning:
-Alchohol / ethanol / similar is a water dispersant and evaporates very quickly
- the liquid is much thinner than water so will get into every nook and cranny
- its wort a go since it seems like its a bit buggered anyway
From what I've read the 99% denatured alcohol rescue is split between two camps, both far on one side of the option or the other.
I guess getting it under the screen might help but I can't see what it could do for the speakers.
If I do this, and I'm very hesitant to do it, it will be a total last ditch effort when I've given up all other hope.
I think some long term drying is in order, and maybe a couple of fingers crossed.
g.lewarne said:
at this point i would be wondering if soaking it in ethanol / alchohol would do it some good. my reasoning:
-Alchohol / ethanol / similar is a water dispersant and evaporates very quickly
- the liquid is much thinner than water so will get into every nook and cranny
- its wort a go since it seems like its a bit buggered anyway
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he is better using >>>> the spray for cleaning microcircuits, I have try it in the past and it works very well.
Take out the btery and spry it n all parts. It will dry by it self in few minutes time
give it a try
SOLRAC13 said:
give it a try
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Do you happen to have a product name you can recommend?
cover it with newspaper, then go get uncook rice, cover the phone & newspaper with rice, leave it for a week for completely dry.
Or have a lot of dry silicagel, you can use it as well. If what you have is those type usually found in dry food, make sure it dry otherwise it won't observe water. If it brand new like those found in glossary store, then just put phone in big zip lock bag with the silicagel (or something where air cannot go in or out).
Just remember, don't heat it (like hair dryer, hot air, etc) as that will speed up the oxidize and have rust on small parts in your phone.
balane said:
Do you happen to have a product name you can recommend?
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sorry no , just go to a repair of circuit shop and i am sure they will tel you the name.
or try this >>> http://www.google.com/search?hl=en&...ed=0CAYQBSgA&q=circuit+cleaning+spray&spell=1
First of all, I'm a big guy (just under 300lbs.). Yesterday I caught my toe as I was going up on my porch and started stumbling. It's a narrow porch and I did not have enough distance to catch my balance. So, I turned to my side and took a dive off of the two foot high porch into the ground. Yes, I'm still sore.
The unfortunate thing is, I wear my phone on my belt on that side and I landed squarely on it.
Once I checked myself out for injuries, I thought "My phone! I just paid $400 for it and I bet I smashed it!".
I look at it and there are no visible signs of damage. Then I try to turn it on. Nothing. So, the whole time I'm getting cleaned up from the incident, I'm thinking "What could be wrong?" Whatever it was, I was fully intending on trying to fix it myself. Once I was ready for work I decided to take the battery out and look under it for hidden damage. It looked fine. I popped the battery back in and tried to turn it on. Bingo! It works fine. I guess the jarring very briefly disconnected the battery which locked it up.
Just like the half dozen other HTC phones I've owned, this is one tough phone.
Maybe you just thought you landed squarely on it. Maybe something else like the cased itself absorbed most of the shock. But it def is great that your phone isnt broken.
I landed on my side once on concrete and broke a canon camera that was in my pocket lol.
It has to do with the way the force is transferred through it, the proportion of the weight that it was subjected to... damaging blows are not necessarily high force hits, but high CONCENTRATION hits onto surfaces that have no give, like being dropped on a corner onto concrete. Being smushed between a big guy's belt and the lawn is not a real test of durability.
I'm sorry if I gave the impression that I considered this some kind of torture test. I understand the physics of the fall. But, from the way my side hurt where the phone was crushed into it, it definitely took a licking and kept on ticking.
Sent from my T-Mobile G2 using XDA App
Who is this? Bill Nye the Science Guy?
Whaaa?
Who is this? Is this Bill Nye "The Science Guy"?
Utorrent76 said:
Who is this? Bill Nye the Science Guy?
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Lmfao!
Yeah, it does depend on how the shock was delivered from your holster to the phone. If you're a big guy and have a lot of gut on you (no offense), then your body also absorbed some of the shock from falling, and you're gut held the phone in place. It's hard to explain over text, being a biology major, I know somewhat of physics and how it works on the human body.
I just switched from an iPhone 3gs with a plastic back and I was actually afraid to hold it too tightly in case I broke it! G2 is a huge improvement for sure.. It's nice not to have a fragile phone that isn't a ten year old Nokia.
That's good to know. I've dropped mine 5 times (wood floor/carpet), and there's only a scratch on the battery cover from the 1st drop.
Sent from my T-Mobile G2 using Tapatalk
Dropped mine today for the 1st time since..Got it on launch..Not a scratch or dent..Fell face flat on tile floor..No damage at all Had a friend who dropped his iphone on carpet and broke the screen!!
So I upgraded from my Galaxy S3 to my new S4 with Telus last week.
Yesterday night I was sitting down playing with my phone. I put it in my front pocket, and then took it back out less than 30 seconds later, while still sitting. I keep my phone in an otterbox, with screen protector, and keep nothing else in the pocket I keep my phone.
When I took my phone out, I noticed the display wasn't working. Sounds, etc were fine. After careful examination I noticed 2 small hairline cracks, one from the top middle, going down/left to the side, and another from the left/middle, going towards the other crack - however there is a large space in between where it is not cracked.
The cracks are NOT on the outside plastic piece, nor on the screen protector. They are on the inside screen only. There is some pixelization on the "top" area past the crack, and solid black/not working on the bottom. Never dropped this phone, put any excessive stress/pressure on it - absolutely blows my mind how this could happen.
So I went to Telus today to speak to them, they looked at it and the sales lady confirmed theres no impact marks on front/back and it just seems strange. The manager told me if they sent it away it would be 99% chance not covered under warranty and I would have to pay. He told me my best chance of anything, is to call Samsung. I left more than unimpressed.
So I call Samsung this afternoon. I tell them exactly what happened, draw the scenario out clearly - He tells me physical damage is not covered under warranty and screens do not break themselves. I tell him I agree, but there was no negligence on my part and I feel this must be a defect of some sort. He tells me he has never heard of this happening before and there is nothing he can do for me. I tell him we are are a wall and not understanding each other and ask to speak to a supervisor. Supervisor tells me the best they can do is give me a USP parcel to send my phone in to get looked at. If it's determined if it's physical damage, then I will have to pay to get it fixed and they will send me a quote and the phone back, if it's a defect of some sort they will cover it.
Just by the language that was used in the conversation (IE: Physical Damage, not covered) I don't have very high hopes on this matter. I understand it's physical damage, but that is very broad language. It's not physical damage due to negligence, but can this be proved one way or another? If only the screen shows a hairline crack, but nothing else - could this be my fault? If they do tell me it's not covered and I am to pay - What more can I do? Aside trying to fight Samsung in court over this (High cost, time, chance loosing and paying more), what are my options? Has anyone ever seen this happen before?
I'll upload some pictures in awhile.
Edit: Wow i'm not the only one, this guy wanst using a case though but still! I had an otter box on mine.
TL;DR - Screen broke, never dropped it or used carelessly, Telus won't do anything. Good chance Samsung wont cover it. What do
I had the same issue with my s3 that was in a Otterbox defender... Tmobile and Samsung told me the same thing and I was very disappointed...
The cracks wasn't even visible outside the Otterbox
X10a-Freedom
And the pictures...
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
I've noticed this device doesn't seem very sturdy. I wouldn't suggest trying this, but if you just hold each end long-ways and give your hands a slight twist it seems it's very flimsy. I don't doubt the gorilla glass 3 is strong as balls but the underlying screen isn't, which is what seems to be cracking a lot.
I think samsung made the phone so thin and poor choice of plastic grade that it can't withstand some normal wear and tear very easily. Had samsung choice an extremely tough plastic compound it may be a different story. Ever seen the plastics used on R/C cars? That stuff is tougher than nails! But hey, at least your screen won't get scratched!
orlandoxpolice said:
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
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I was thinking the same thing since my phone was never dropped or anything like that... In my case I would have never noticed my cracking if I didn't clean it
X10a-Freedom
I'm not sure about the otterbox case putting unnesseary stress on the phone or not. I dug up a few threads on here related to simmilar problems with the S4 - Others have had "pockets breaking AMOLED's" have NOT had a case on their phone.
Tough to say. I guess the case helps from impact damage such as a fall, but the AMOLED screen is still too fragile from flexing, case or no case.
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