Hey all First post, w00t.
New to the PDA type phone thing and learning what i can from here. Dont quite understand WM5 yet but i'll get it eventually.
nice fourm you all have here
A few post have hit the nail on the head with issues with the phone.
No hinge LED's when the phone rings is my main hate at the mo i think.
Also anyone know how to get media player to play videos in full screen? all it does is puts a black border round the video rather than streching it. This would be cool
Whats the differance between the o2 (or different) and corporate install type?
Also TomTom M5.2 is coming up all green lines, had a quick search and cant find a fix. Anyone?
Thought i'd drop on and say i've had a problem with my screen (gotta love us being beta testers ehh?) Only got the phone at chrimbo and woke up the other morning to find that the screen wouldnt tap. It seems that the screen is now tapping itself randomly, closing applications and not letting me use the touch screen at all. You cant reallign the screen.
Seems a few people have had this problem and it seems un-fixable, soft, hard resets and reinstalling the ROM doesnt work. pulling the battery out and leaving it for a short while seems to cure the problem for a short while.
If you're having this problem, call the retailer and have it replaced. Defo seems to be a hardware issue, maybe a bad batch?
I'm waiting on them getting a new one in store for me.
HTH
JAmes
The screen issue does seem similar to the problem I was having.
Was on and off, but totally stopped responding early Sunday morning. Didn't start working again after numerous resets. Took it to the O2 shop today and it decided to start working again...
But they believed me, gave me a replacement and I've had zero problems with this one.
Seems like there may be some faulty ones about. Get it changed and hope they don't give you another faulty one
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
I bought my original 8525 in December, and it worked fine until two weeks ago when I started to get the white screen of death. I called AT&T and they overnighted another phone. I don't know if it's a refurb or new, but it came with just the phone and no accessories. I'm thinking refurb.
Got the new phone (and sims card) on 7/2, and loaded Majik, and a couple of days later, started having the phone quit any program I was using and going back to the start page. I was out of town, and it was a PITA. Got back into town and re-flashed just see if it helped, and the same problem started again soon after.
Called again, and got another phone today. I decided to keep this one stock and see what happens...10 hours later, the new phone starts the same problem.
Others seem to have the same problem, and it may be caused by pressure on the touch screen from too much torque on the screws underneathe the screen. With use generating heat, expansion causes the touchscreen to close out all programs like hitting the X button.
Thoughts? What's the next best phone similar in function and size to the Hermes?
Wait another month or so for the Kaiser. Much better specs and a bit thinner.
I contacted HTC America about the problems with my phones, and here's part of their reply...
"There is no such known issue with the device however, this issue can also be due to a glitch in the software and performing a master reset and go through all of the set up prompts once it boots up should solves the problem."
I find it hard to beleive that no one else has contacted HTC about screens fading to white and touchscreens failing.
I've been experiencing the intermittent "No GSM" problem, and I'm pretty sure it's the mainboard (it started after I dropped the phone). Already opened the phone a few times / reflashed Radio etc...
Does somebody know where can I find a board for a HTC TyTN (Hermes 200) on the internet?
Thanks for the help!
i would be interested in this too
Maybe you could consider buying one with a cracked screen or so from eBay, just in case you can't figure out where to get a complete mainboard from...
Buying a broken one
MilchCow said:
Maybe you could consider buying one with a cracked screen or so from eBay, just in case you can't figure out where to get a complete mainboard from...
Click to expand...
Click to collapse
I've considered that, but than I have the risk of having a bad motherboard as well. I'd prefer to get a new one as a replacement part. I did that in the past with the D-PAD controller and had success with it. Can't find a motherboard anywhere thou... Any ideas? Help!!
Motherboard
Hey there.. I too want a new motherboard.. I dropped my 8525 and the speaker, left side of the keypad and SD card slot stopped functioning. I took off the cover and reconnected the speaker..even lifted the MB off..But still with the same problem except that the speaker works and that the Unit gets very hot near the SD slot...I surfed and surfed without any finds of a MB..
So any ways broke out the Wizard for awhile , dug deep down and just bought a Kaiser ( the real one from HTC ).....
So any else have any clue at all on how to get a Hermes MB?...
shmilson said:
I've been experiencing the intermittent "No GSM" problem, and I'm pretty sure it's the mainboard (it started after I dropped the phone). Already opened the phone a few times / reflashed Radio etc...
Does somebody know where can I find a board for a HTC TyTN (Hermes 200) on the internet?
Thanks for the help!
Click to expand...
Click to collapse
i'm iterested too
I am in a different position. I NOW HATE THESE UNITS LIKE POISON
I have three 8225s which I am getting really sick of constantly reflashing and finding out that something doesnt work, whatever it is.
Sometimes it is the whole screen going white eight times our of ten boots, sometimes NO GSM, sometimes it flashes properly and runs properly, starts up with all GSM numbers showing correctly and then goes into its configuration cycle only to end up with NO GSM on reboot or some kind of freeze.
I want to know where I can get rid of these things: I am in New York. Is the only place to try them on ebay? Might involve a considerable (not worthwhile) learning curve?
Has anyone had any luck contacting other flashers on craigslist? Or is there a place on this forum where I can get rid of them for a reasonable price?
I also have a few Wizards (as well as a working Wizard G4 main board) and a Blue Angel which has NEVER worked properly in the 4 years since I Have had it. However with persistence and playing around while doing other things (like watching TV), I DO have it finally working properly on all functions and have given it to my offspring. The sheer amount of playing around with it to get it working properly has convinced me that it definitely wont be worthwhile trying to get the Hermes' to work!
Oh and I forgot to mention.....
licensedtoquill said:
I have three 8225s which I am getting really sick of constantly reflashing and finding out that something doesnt work, whatever it is.
Sometimes it is the whole screen going white eight times our of ten boots, sometimes NO GSM, sometimes it flashes properly and runs properly, starts up with all GSM numbers showing correctly and then goes into its configuration cycle only to end up with NO GSM on reboot or some kind of freeze.
I want to know where I can get rid of these things: I am in New York. Is the only place to try them on ebay? Might involve a considerable (not worthwhile) learning curve?
Has anyone had any luck contacting other flashers on craigslist? Or is there a place on this forum where I can get rid of them for a reasonable price?
I also have a few Wizards (as well as a working Wizard G4 main board) and a Blue Angel which has NEVER worked properly in the 4 years since I Have had it. However with persistence and playing around while doing other things (like watching TV), I DO have it finally working properly on all functions and have given it to my offspring. The sheer amount of playing around with it to get it working properly has convinced me that it definitely wont be worthwhile trying to get the Hermes' to work!
In addition to all this, I use most regulatly a Wing. A few years ago I broke the screen and HTC sent me a new chassis for whatever reason. When I switched screens, the unit with the slightly broken screeen worked, it just had a chip like break at the top corner. I could still use it. Recently I put the battery back in and hey presto! it now doesnt work at all
So what happened to the working one? The battery pins on it stopped 'pinging' today, which I take to mean that the connections no longer work. The unit suddenly stopped working on putting the battery back in it.
So who needs a few Wing chassis as well??
Click to expand...
Click to collapse
Heading should be whole load of units, mostly working, to get shot of.
Okay here's my fun little scenario that I searched for and hadn't come across anyone with the same scenario. Phone was working fine one day and next it would only display a white screen, thought something went wrong with the software. Tried a reset, tried a hard reset, tried a flash started getting some screen showing and then distorting and whiteing out also on startup would get crackled sound. Tried a few more resets and so on. Removed the battery for 3 seconds-20mins-8plus hours still having a problem. Distortion gets worse when pushing the battery in the back it seems and will eventually just go to white screen. Now I had bought a new battery recently and just for kicks threw it in, seemed to eliminate my problems. Except now as I just for kicks again am charging my old battery in the cradle along with the phone and the new battery it seems to be having similar issue although it hasn't been nearly as bad as before. Now I just took the "bad" battery off the charger and it seems to be just fine in the cradle at this moment, nevermind it's flickering again. Is more poor little Hermes on it's death bed, please tell me no. I paid $200 on it being used from a company who only warranties it for 14 days, I am almost at 30 now. I bought an warranty with it being used and all however they wont help me untill I reach 60 days I guess so I may be out of luck for 30 days before I might get it fixed or my money back. Sucks too because I switched to the $40 data plan with AT&T about 5 days ago and now I guess will be paying for something I can't really use. Okay it seems as though with random pressure on the back seems to cause it. I'm leaning towards some sort of a battery contact issue perhaps? What should I do to clean/fix the contacts?
For those that wonder why I just seemed to rant about my broken phone and seemingly figured out the problem on my own and are wondering why I am still posting all of it the answer is simple: To benefit someone else who may be experienceing the same problem or who may read it and have the problem down the road they will know what they should do. That and it's late and I'm tired
the screen issue is known to be caused by the D-pad connector coming undone
Okay I had run into that as a possibility however would that affect the sound to make it crackle? Also in experimenting some more this morning with the "old" battery in place it seems to be much much more sensitive to pressure, almost to the point of holding it in the palm of your hand causes the screen to go nutty and wash out to white screen and come back etc.. However with the new battery in its much more stable and I need to apply more pressure in order for it to reproduce these symptoms. I know you've been a member for longer than me and you also work for AT&T however my gut feeling is something else may be the culprit here. I tried recording a video using my backup phone last night except I couldn't seem to get it uploaded to show what the screen is doing. Oh well I really want use of the phone but I also don't want to void the warranty, namely my extra warranty which I can't file a claim for the next month.