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I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
noderat_tmobile said:
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
Click to expand...
Click to collapse
I spoke to a Tmo rep this past weekend who assured me the Nexus One can be added to an existing policy, but cannot be added (by Tmo) if you don't already have one. He said he spoke to Asurion personally, and spoke to his managers.
I just got off the phone with T-mobile and they were able to add insurance for my Nexus One for 5.99 and will replace it with another Nexus One for 130.
I got insurance
If you have a decent bank account in the UK, you get free mobile phone insurance. I insured mine with Lloyds bank today.
Change your insurance to the $4.79 option, the $5.99 includes T-Mobile's warranty program which is not covered (but it will cover any other T-Mobile phone you have used before!)
Just called T-Mobile and the CSR transferred my G1 insurance to the Nexus One (Cheaper by ~$1 a month).
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
quicksite said:
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
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Click to collapse
+1 on squaretrade, their warranty is much better, and they process claims really fast.
Squaretrade doesn't cover loss or theft. Asurion covers pretty much anything but acts of war as long as the nexus is the last device used on your sim card.
I just confirmed that my nexus one is covered by asuripn which is pretty sweet.
I called and got mine switched from the $5.99 plan to the $4.79 plan.
It was funny the rep on the phone mentioned the 14 day period to get the insurance then asked me when I got the phone to see if I could get the insurance.
Me: "It's only been out a week."
Her: *awkward silence*
I pay jus $30 a year with state farm in the u.s. to have mine insured
xManMythLegend said:
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
Click to expand...
Click to collapse
Yes, yes and yes. Asuiron is awesome. Squaretrade is a complete ripoff. Good luck if you lose your device. And between what you pay for the deductible ($50), the difference in price between what you get ($399 max) and the cost of the device ($530) and the cost of the warranty, you are better off not getting any coverage.
Remember, Asurion offers INSURANCE and Squretrade offers a WARRANTY. You have a 1-year warranty with HTC anyway. Asurion will cover it no matter what. They had a G1 in my hands in less than 48 hours. I put it a claim at 6PM on a Monday, they confirmed it on Tuesday and I had the phone Wednesday morning. There is a $130 deductible and $4.79/month but I must say that the first few days without insurance was nerve-racking. For less than $5/month I pretty much don't care what happens to my phone now. It is worth every penny.
Just an update to all of this.
Firstly, thanks very much to AndroidAppCritic for all the help!!!!
Secondly, i finally got my Nexus One. Went to my local T-Mo store this afternoon, told them what plan i wanted (Even More Plus 500) and after the entire store ooooohhh and aaaahhhhh over the Nexus, the sales girl asked if I wanted the $4.79 or $5.99mo coverage for the phone. I was shocked and told her what a fiasco it had been for users earlier in the week.
anyway, thanks again to everyone and off I go into "happy land"
I called Tmobile today.... had my handset insured in like 5 minutes total. There was really no confusion from the phone rep.
Thanks for everyones advise and input above!
usmc2k said:
I pay jus $30 a year with state farm in the u.s. to have mine insured
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Does this cover theft & drop/break?
Just spoke with asurion and they told me it covers lost stolen or phyically damaged with a 130 deductible
Just called T-mobile to add the $4.79 coverage. Easy breezy.
So tell me, does anyone have insurance on their "rooted" Nexus one? I'm thinking of getting one for mine, but not sure if T-mobile provides it, or is it a good idea to get it from them, if ever. Coz they don't carry the device.
Any suggestions? Thanks in advance!
I have insurance on my Non-Rooted Nexus. You can get it from t-mobile. But i dont believe you can have insurance one you root the nexus one. I believe it voids the warranty. I may be wrong. Heres some info:
Is PHP (Premium Handset Protection) available for this Nexus One?
Yes, PHP is available for the Nexus One.
How much does PHP Insurance cost?
PHP Insurance is $4.79 per month with a $130 deductible.
How long do I have to add PHP to my account?
To qualify for PHP insurance you must add the insurance to your T-Mobile account within the first 14 days of purchase.
Great News! Asurion’s Premium Handset Protection offered through T-Mobile is available on the Nexus One. For $4.79 per month, customers are protected from loss, theft and damage – even screen damage or water damage. There is a $130 deductible per approved claim, much lower than the full retail of $529. Asurion will replace your Nexus One with . . . a Nexus One. As with most buzz-generating, hot new phones, inventory availability can be an occasional problem. Its not that Asurion doesn’t want to replace your Nexus One with a Nexus One, we do! Should there be a brief inventory problem, Asurion will offer a few different options to affected customers.
I have insurance on my ROOTED phone. You can have it. While it is true that rooting voids your warranty this has nothing to do with insurance. So look at it this way. I have a rooted phone and I loose it. I file a claim as loss is covered under the insurance. How on earth are they going to know it was rooted? Make sense.
The other above info is what I was told.
One thing to note. I had insurance on my G1 that was something like $6 / mo when I transfered that to my N1 it went down to the $5 /mo. This is because T-mobile would extend the warranty on the G1 since it was one of their phones. They don't do that on the N1 since it isn't theirs. That is why it is a little cheaper.
As for how it is replaced since T-mobile doesn't have the Nexus. I was told that the insurance company was getting some for replacements. Until then if you had a claim and they didn't have any you would go directly to Google and order a new one. You would be responsible for the full upfront cost of an unsubsidized phone. They then would cut you a check for the phone minus the $130 deductible. Make Sense.
Oh also a point on the 14 days to activate insurance. This is also true however. Lets say you let the 14 days laps. As long as you haven't rooted your phone (that would have voided the warranty) if it is ever replaced by the manufacturer you then have another 14 days to activate the insurance from the point in time you get the replacement. That is how I got insurance on my G1. I forgot to call back in the 14 days and then couldn't get coverage. Then my home button died, T-mobile replaced it under warranty, I then had them activate the insurance. Also if are under insurance and if you have a replacement under warranty I would be sure to call T-mobile. Since that was likely taken care of directly through Google or HTC they may not know. Of course if you had an insurance claim for say water damage that they tried to deny because the SN didn't match what you originally bought you could say "Oh, did I mention that the water damage happened when it fell off the boat in 300' or water?" I must have written that SN down wrong and what you have on record must be right.
Hope that helps....
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
Thank you for the information I'm goin with state farm.Hahaha.
Hmmm... Called Tmobile, they said my Nexus is currently insured... I made them double and triple check it, but they were positive bout this, I guess my insurance from my G1 is automatically transferred to the N1.
I still thank you for the response guys!
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
Red MacGregor said:
as a point of interest, state farm charges me $30 a year for insurance on my nexus one, with ZERO deductible..
that's $2.50 a month folks...
and they don't care if it's rooted, or you used it to hold up your car when you changed your oil.
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That's good to know and seems like a better way to go!
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Red MacGregor said:
i'd cancel it and get a real policy that costs half and doesn't have a deductible... but that's just me..
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rjhay22 said:
Oh you were for real? lol I thought you were just kidding, I dont have StateFarm as insurance though. They might not cover it.
Click to expand...
Click to collapse
call whomever you're using, Farmers, whomever, they likely have a similar policy..
T-Mobile is charging a ridiculous premium for that policy
$4.79 a month is not something I miss.
uansari1 said:
$4.79 a month is not something I miss.
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Click to collapse
sure, the difference is only $30 a year... over two years an extra $60 on the price of the phone, unless you include the deductible, and it's an extra $190.. 1/3 of the cost of the original phone..
The original poster should call T-mobile again. As I mentioned in my post that the original insurance that I had on my G1 was more expensive. They may have changed it from the insurance that is something like $7/mo to the one that is about $5 ($4.75 or whatever). I got my phone early on so it is possible they are getting better at automating these things. Everyone was still trying to figure out this new Nexus thing when I got my phone.
I have to call my insurance company anyhow so I am going to ask about phone coverage. I have USAA though not State Farm. Even if they don't offer it I wouldn't switch to State Farm. We are saving $1800 a year and have more coverage and a lower deductible on our house compared to State Farm. My parents are now switching over to USAA. He said they will save $900 a year on their 4 cars/truck.
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Also there is Squaretrade for $144.00 for 2 years or $6.00mnth (probably less with coupons).
jeffla said:
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
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Get it belive me you will need it when you loose your phone belive meee
daniel0260 said:
Get it belive me you will need it when you loose your phone belive meee
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I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
mrono said:
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
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Why TEP and not just ERP? What advantage does TEP have over ERP?
jeffla said:
Why TEP and not just ERP? What advantage does TEP have over ERP?
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TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Bp3dots said:
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
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I finally understand. Thanks, now it's time to decide what level of risk I want to take. ERP has a deductible, and ESRP does not basically. I think since we don't have insurance on our iphones and all has been well for almost 2 years, I think the ERP will be just fine.
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
setite said:
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
Click to expand...
Click to collapse
If you have sprint's ESRP then no (I think), but if you have ERP then yes, 50-100.00. If you have TEP, then yes if you damaged your phone/lost it... but no if it just stopped working.
Well that's what I think this all means. Sprint really needs to simply its insurance plans. Maybe just offer 1, not 3 plans.
if you bring a phone in and you have TEP or ESRP, and it is not lost or stolen or you ran it over with your car (i.e. normal wear and tear), then you don't pay a deductible. even if you have TEP, the deductible only applies if it falls into the category covered by ERP.
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
jocampo86 said:
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
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Thank you for posting this experience. This is what I hate about the warranty on my Amazon Kindle. I had a Kindle that died in 11th month. They sent me a refurb that looked good, but died in the 100th day . I have another refurb that I hope doesn't die right after the warranty. The worst for Kindle is that the refurbs have 3 month warranties instead of 12 months. I guess I will pay the extra 3$ for the BB insurance then.
Isurance with upgrade
I know when you sign a 2 year contract you have to say if your want an insurance plan or not. Well I have one on my Hero and want to buy an EVO full out. Will I still have insurance on my EVO?
yes, once you have insurance on your account, any phone you add to the account then gets covered. even if you bought a use POS phone off ebay and added it to your account, it would be covered. there is a 2wk period after adding a phone where it can't be used.
so with TEP is there a deductible? I am confused... sorry..
I want to ask a question about the insurance company that works with sprint. Anybody that knows them well plz PM me. Its not a question I want to ask out in public...
joey3002 said:
so with TEP is there a deductible? I am confused... sorry..
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If you have TEP, you only pay a deductable while filing a claim under the ERP portion. The ESRP portion has no deductable. So basicaly you will pay 50-100.00 if you break you phone, get water damage, lost or it was stolen.(ERP coverage) If it stops working throught no fault of your own, then there is no deductable. (ESRP) Buy both ERP & ESRP = TEP
I know, I know, their insurance options are confusing. If we decide to get the Evo, we will get the ERP insurance for $4.00mnth
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
joey3002 said:
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
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Click to collapse
I agree. But, with ESRP or TEP, you would pay 0 if your phone died from no fault of your own. But if you only had ERP and your phone died because of no fault of your own, you could say lost it, but you'd have to pay 50-100.00 dollars. So like all insurance, it comes down to the amount of risk your willing to assume. For example, I have 500.00 deductables on our cars, but someone else might think 250.00 is better. When I was 20, I had 1000.00 deductables.
If we switch to sprint, we'll get ERP. In the last 3 years with our iPhones, we have never needed insurance. So paying $7.00 dollars a month for TEP seems like too much, ERP for 4.00 is fine. I'm willing to pay 50-100.00 IF I ever need it.
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
sorry 10\12\2009
jocampo86 said:
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
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I just picked up two new phones, an evo and an epic, and I was considering getting ERP for each phone. Should I get TEP instead since Sprint changed its repair policy and no longer honors the manufacturer's warranty?
Y do ppl keep saying they don't honor the many warranty?
Sent from my PC36100 using XDA App
Not sure what Sprint does but HTC will obviously honor the warranty. Send it to them and they'll fix it for free as long as its covered under the free one year HTC warranty.
Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.
clamknuckle said:
Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.
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Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?
sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?
I sent mine to get repaired (broken digitizer; section of the screen didn't respond to touch) I had the hairline power button crack as well as a bunch of dings on the corners from dropping it. Guy on the phone said it might not be covered because of the hairline crack but it ultimately was. Cost $6 to fedex it to Texas, 6 days later it was on my doorstep with a replaced screen as well as a new black trim piece that had all the dings. If it isn't covered by the warranty they charge you the $35 in addition to repair costs. I only paid shipping on the way out and that was it. 6 days wasn't too bad of a wait, thought it felt like forever.
mylasthope said:
Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?
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Click to collapse
It's $35 total. If you had 2 things it's still just $35.
DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
dmora01 said:
sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?
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im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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mynigman said:
DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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Click to collapse
i work for sprint, ERP is ONLY for loss/water damage through asurion, 100 dollar deductible. ESRP is for repair only through sprint, which doesn't cover water damage or loss. each are 4 dollars, but you can get them both for 7 dollars, which is called TEP
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Jeffmon,
If I bought my evo on eBay I am still covered since I have the $7 coverage, right...
Sent from my froyo using the xda app
lllllllllllllllllllllllllllllllllllllllllll
Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.
Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?
mylasthope said:
Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?
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Click to collapse
Get buddy buddy with someone at the sprint store and they can add it to your account.
Right now, I'm getting TEP for $4/mo =).
I wouldn't worry about it - TEP really only covers you for 2 things: 1, an insurance claim - water damage, lost/stolen, physical damage, phone won't power on at all, etc. This didn't change with the new policy, so if you were OK with taking this risk before I assume you're OK with it now. and 2: Repair at the service center (pretty much anything other than what has to go to the insurance company. Sprint will still repair your phone, it's just that there's a $35 flat rate for that now (before it was free in the first year, then $119.99 after that). So you might get stuck with the $35 repair cost, or the new policy might actually save you $84.99 if your phone breaks after the warranty is up. Either way that's cheaper than the $4 / month for ESRP unless you expect your phone to break more than once every 9 months.
I had my Evo replaced from Sprint with no insurance and was not charged a dime.
Because they can't fix software issues......
Sent from my PC36100 using XDA App
rdub4nd said:
Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.
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Click to collapse
T-mobile is the best...
I call them and told them my g1 won't turn on,and I tried different battery. They mailed me a replacement and I sent the bad one back no cost to me
Sent from my PC36100 using XDA App
I bought my service plan and cell phone at the Verizon kiosk in Best Buy. I opted in for the $9.99 protection plan. Ive had my phone for more than 30 days. I have a cracked camera lens. Just wondering how their replacement plan works? Their site doesnt have the DInc listed any more so Im not sure if all they do is send it in for repair, replace it, or what.
I remember reading right after dincs eol that people were getting the incredible 2 through Verizon's insurance
Give BestBuy a call and find out what they can do for you, i don't think this is verizions deal
luke1987 said:
I remember reading right after dincs eol that people were getting the incredible 2 through Verizon's insurance
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Has nothing to do with Verizon.
Anyone know if I can add Verizon insurance at any time? If I switch Id save $3 a month for what appears to be better service.
whitedragon551 said:
Has nothing to do with Verizon.
Anyone know if I can add Verizon insurance at any time? If I switch Id save $3 a month for what appears to be better service.
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You can only add the Ausurion insurance from Verizon, within the first 30 days of owning the device. I'd call BB and see what they say.
jermaine151 said:
You can only add the Ausurion insurance from Verizon, within the first 30 days of owning the device. I'd call BB and see what they say.
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Should have had the Verizon insurance.
Just got off the phone with BB. They charge $9.99 a month. If your phone breaks you go in, they take your phone and ship it to a Geek Squad repair center. In the mean time they give you an old school loaner phone at which point my unlimited data package is worthless since I cant do anything. On top of that you pay the $9.99 a month and to get a loaner phone of any sort its $50 while your phone is being repaired.
Hopefully HTC's customer service is worth something.
whitedragon551 said:
Should have had the Verizon insurance.
Just got off the phone with BB. They charge $9.99 a month. If your phone breaks you go in, they take your phone and ship it to a Geek Squad repair center. In the mean time they give you an old school loaner phone at which point my unlimited data package is worthless since I cant do anything. On top of that you pay the $9.99 a month and to get a loaner phone of any sort its $50 while your phone is being repaired.
Hopefully HTC's customer service is worth something.
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Wow! Thanks for sharing that. I will definitely stay away from their protection plans. Ausurion is awesome. I've had to use them once before. They just ship you another phone. The deductible went up recently when they lowered the monthly charge, but it's still well worth it.
Good luck on getting it fixed without too much of a pain.
jermaine151 said:
Wow! Thanks for sharing that. I will definitely stay away from their protection plans. Ausurion is awesome. I've had to use them once before. They just ship you another phone. The deductible went up recently when they lowered the monthly charge, but it's still well worth it.
Good luck on getting it fixed without too much of a pain.
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Should still be covered under HTC's manufacturer warranty. Not sure if they will replace it or what. Still waiting on them to email me back.