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Dear technically gifted people,
I have recently purchased the Wizard (i-mate k-jam) and have the following three problems:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
If someone would be kind enough to help me resolve them I would greatly appreciate it. I recently upgraded to the new ROM (the one posted on the clubimate site in March) but it did not seem to help the issue.
Regards,
egrib
i have the same problem! Have to turn it off and then back on again, very annoying!
Do you think turning the voicemail off will sort it out? I dont really have any need for it anyway
could be SIM related.
My wizard showed the same instability. I needed to reboot every night otherwise i would get dropped calls (straight to voice mail) no GRPS access, and the charging wouldn't work. I changed roms etc. What finally did the trick for me is I got my service provider (FIDO in canada) to change my SIM from the 2001 card i had to a current one.
It seems to have done the trick.
From my own experience and from seeing all the posts on this forum it seems like this device is full of bugs and is just not worth the time and money.
As there a similar device out there that actually works and people have no problem using?
Thanks.
egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile...
egrib said:
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
Click to expand...
Click to collapse
you mean [G] icon on top of screen? well, this is a feature of this model, that after some time it detaches from GPRS, so [G] icon disappears. however if you'll try to connect to internet through GPRS, it will attach again and connect, so i wouldn't be so much concerned about it.
egrib said:
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
Click to expand...
Click to collapse
i've had the same problem, but i noticed that it just needs a bit of time for phone to switch on again. so when you're trying to switch off flight mode, tap it once and wait a bit. it should turn on after a while. at least it works this way with me..
eva_d,
I think you are entirely correct on point 3 - flight mode switch takes some time.
As for the other points, I don't think they are as easily resolved. When the phone does not receive phone calls (and calls go straight to voicemail) it does not seem to be a carrier problem since 1. i never had this problem with the same card in a different mobile and 2. once it stops receiving calls it continues to do so until a reset, regardless of where I am located.
The GPRS issue - i know what you are referring to with regards to the [G] icon (I have it all the time) but once i receive or make a phone call, I cannot reconnect to the internet until i reset the device. Also not a carrier problem. This seems to be an issue with all MTS users in Russia. So far unresolved.
Anyone other ideas anyone? Thanks
It's well known issue (GPRS on MTS Moscow; is your mts is in Moscow?). It was fixed in new ROM, that just was released week ago. Russian version is available.
eva_d said:
egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile....
Click to expand...
Click to collapse
I have a kindoff similar problem. Just got my Qtek yesterday and I tried latching to cingular. What happens is when I switch on the phone, it takes forever to latch to the network. I see the
Y.
Y..
Y... going on for ever. In my old phone, just switch it on and there it connects to cingular. I tried doing the manual/automatic network selection and everything but it just takes too much of time to latch on. It finally latches (thank god !) but still its annoying. But once connected, itnever drops off or goes to voice mail. Looks like it has a starting problem
Also, reception wise, it shows less bars then my old phone when I am sitting on the same chair :?
Did anybody face the same problem, or am I the blessed one. Any tweaks or something that can be done ?
I also have problems sometimes connecting to edge/gprs, I think it might have something to do with handshaking accross towers.
I noticed that this happens when I enable TOMTOMTRAFFIC, it will get the traffic the first time I start tomtom, then 15 minutes into driving when it trys to get a traffic update it will not connect to gprs, it will keep dialing and eventually disconnect. Then after a rest, it will connect again but again after about 15 minutes of driving it has the same problem. Pretty annoying.
Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.
egrib said:
Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.
Click to expand...
Click to collapse
It's 2.18 ROM with new 2.20.11 radio rom. I'm having no problems with calls or GPRS. Now my device is perfect, I love it. Just try it, you can find it here:
ftp://ftp.xda-developers.com/Uploads/HTC Wizard/ROMS/
Thanks vishny - if that will indeed solve the problem.
Few questions, are there any other places to get the files (i am having problems logging into the one you provided).
Also, is this only for a Russian OS or do they have the same for english? Thanks
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda
eva_d said:
fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda
Click to expand...
Click to collapse
Great! Thanx a lot.
And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?
fmraven said:
And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?
Click to expand...
Click to collapse
it will work, but you need to unlock your device first with Lokiwiz or aWizard. search forums, there are lots of posts regarding this.
Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks
egrib said:
Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks
Click to expand...
Click to collapse
There is no english 2.18 rom, because 2.18 solves specific problem with one of operators in Moscow. Some guys make hack, they flash 2.16 i-mate or 2.17 qtek english roms, then flash 2.20.11 "russian" radio rom and then install additional RadioDriver_GPRSStall_Wizard_Mar24.CAB they extract from extrom of 2.18 russian rom.
Look at this:
http://www.qtek-mobile.ru/forum/viewtopic.php?t=2131&start=30
vishny,
i installed the new radio rom onto the latest english i-mate rom and thw wizard finally worked with MTS in Russia without any problems. For that I thank you.
Unfortunately now for some reason once in a while the screen goes dark (as if the device is sleeping, the light is still blinking) and the only thing I can do is reset the device. Any ideas?
Thanks
p.s. why does this thing always have problems and as soon as i solve one, another arises :?
I have my data connection (3G, EDGE) ON 24 x 7 and I noticed that when I turned on Bluetooth on the device, it kills my data connection. The "U" or "G" icon disappear and the regular "Y" (antennae) icon is shown. All pending connection (i.e. file download) stopped.
This cause an issue with me because if I am downloading some data (I.e. Windows Live) and I need to connect to my Bluetooth headset, the download will fail because the data connection stopped.
Any one experienced this?
Anyone? Hello?
..........
i have always had this issue whether hermes or wizard.. i think its just a common thing.. i dont believe there is a fix, but i could be wrong
lifterus said:
Try a hard reset. If you've installed a lot of stuff, use SBP Backup first. If that doesn't fix then return it.
Click to expand...
Click to collapse
I have tried that, believe me. I also have 2 Cingular 8525 with different S/N and both exhibit the same problem. I am trying to avoid or at least delay returning the device until I confirmed that this is a known issue that won't be fixed until the next firmware.
In any case, I posted the question hoping that someone can help me just by turning on BT WHILE they're connected. Simple.
Throwing back the same suggestion you have given, would you return your device at the slightest hang or issue without posting on the forum, this one or anywhere else?
shogunmark said:
i have always had this issue whether hermes or wizard.. i think its just a common thing.. i dont believe there is a fix, but i could be wrong
Click to expand...
Click to collapse
Thanks for confirming that. That's 4 Hermes (2 of mine, 1 belonging to my friend and yours) with the same problem.
hey guys...this is my first post here...
my pda2k keeps on dropping signals and sometimes halt during a call...
at first.....as instructed..2 time restarting solved the problem..
can you guys plzz help me out.......im using wm6
thnx in advance
What version of Radio do you using ? Try to upgrade to the last version.
my BA info is as follows
ROM version 5.60.00 WWE
radio version 1.12.00
well from where can i get the latest version of radio??
wel..i found it..and i am upgrading radio...
less see what happens
.....upgraded to 1.15.00
....no success......
im not the first one to have this problem..it ws in 2003. 2005 and now in wm 2006 now....
dunno what to do.....dont wanna throw away my pda2k
Maybe it is an hardware problem?
If your problem is in WM2003, WM5 and WM6, just get the phone to a repair or a recycle center....
but the thing is ..it was working fine....
and after installing a resh rom...it works for like 2 days with no problem...
im sure that its not hardware issue....
its the same problem....which everyone esle is having in this forum..abt signal dropping...dun think tat this harware problem can come to lot ov ppl at the same time...
the problem is with the phone company...
my pda2k also gives me similar problems...
but when i'm travelling to some other countries and using a local sim card there... i do not see any such problem... even while roaming sometimes... i do not see any problem with the current sim card.
i think it is the home service provider which has the problem.
If you have signal dropping, replace the flex cable.
The flex cable signal dropping is a common problem to any slide phone.
In fact I slide the phone halfway to test the signal if it will drop or not.
No signal drop means good flex cable.
Same case with Nokias and other phones.
I've had my friend's BA flex cable replaced and signal drop is solved.
also, one old battery can do that issue.
with my older battery, it used to cut connections sometimes. with the new one, keep connection.
hmm...but the thing is...that this fone was working fine in my country i.e Pakistan..but its giving problem here in canada.......and it actually came from canada before....
i dont know what to do....there were also issues like that with my imate-Pocket pc before...and now same is with PDA2k...
i have chaged a lot of sims...but no success.......
I personally believe that there is a bug on the radio dll.
If you are using WM2003, try this workaround to see if it helps: http://forum.xda-developers.com/showthread.php?t=340557
In your case, activate only the 1.900Mhz band or the 850 / 1900 band only. I believe that the former is better, though.
I've been only using it for the last 2 days, but so far so good.
JP
Well same problem here in Bulgaria. We have 3 Telecoms. Unfortunately i have subscription to one of them and some times like every couple of months I have the same problem. Green light blinking, but when someone is calling me - out of service. It rings, but after i pick up - it drops the call and gives "No service" This last for about a day or so. When i switch sim cards to another service provider - it works fine. The same thing happens when I travel from one town to another. I thing this is due to poor software configuration in the GSM towers. Overall for three years this happens to me like 10-15 times for couple of hours to one day. And I have this problem only with one provider only. No work around as far as i know.. Sorry
signal problem partially solved.
JPBRA said:
I personally believe that there is a bug on the radio dll.
If you are using WM2003, try this workaround to see if it helps: http://forum.xda-developers.com/showthread.php?t=340557
In your case, activate only the 1.900Mhz band or the 850 / 1900 band only. I believe that the former is better, though.
I've been only using it for the last 2 days, but so far so good.
JP
Click to expand...
Click to collapse
Guys,
Definitely the problem is software. I'm from Brazil and my operator is TIM. I tried many ROMs (at least 10) with the same symptom: if the phone misses the signal, I get into troubles to find the signal again and it keeps finding another operator instead TIM (in my case it only finds Vivo - which is 850Mhz).
After those many trials, I found a ROM that solves the problem partially. It's the PV DVH 19701 ( http://forum.xda-developers.com/showthread.php?t=390008&highlight=19701 )
With this ROM, it still looses the signal when on a place where the signal is not present and don't find while returning to a place which the signal is present, BUT, I just tap the antenna on the top of the screen, tap settings > network and finally tap "find network" and VOILA, the signal is back without much pain!!
One more thing is a little change on the registry according to a recommendation from Microsoft. Using one registry editor, go to:
HKCU\ControlPanel\Phone and change the value for "Features" parameter from 204c7d8 to 206c7d8. Remember that before you change, you need to choose the view mode to hexadecimal.
That's it folks...have fun!
I have a Orange Romania Polaris.
I have use hard SPL and update to Oficial 6.1 ROM, the Wi-Fi don't work.
I test alot of radio Rom's, wi-fi refuse to work.
I use Windows Mobile Device Center X64 v. 6.1 in Vista X64.
What's the solution to make Wi-Fi work.
Sorry for my bad english
A Wi-Fi driver maybe will do the job?
gobar said:
A Wi-Fi driver maybe will do the job?
Click to expand...
Click to collapse
No you don't have to install any drivers to get WiFi working (it's not like desktop Windows). Your problem description is incomplete. Please post exact symptoms of your problem. It will help you get the answer you are awaiting.
In connections manager when i tap the wi-fi to turn it on, apperar like is loading someting (i'm not getting any error message), after that the wi-fi is still off.
From Settings -> Connections -> Wireless LAN when i tap Turn On Wireless LAN i'm not getting any reactions, the Wireless refuse tu turn ON.
I install Wireless Today Plugin, the wi-fi is not available in the Today Plugin as well.
Have you already tried a hard reset?
gobar said:
In connections manager when i tap the wi-fi to turn it on, apperar like is loading someting (i'm not getting any error message), after that the wi-fi is still off.
I install Wireless Today Plugin, the wi-fi is not available in the Today Plugin as well.
Click to expand...
Click to collapse
did you do a hard reset ?
if not I had problem with cooked rom seeing wifi but no connect and a hard reset fixed the problem.
How to do a hard reset , lay the TC on a flat surface and hold down GPS + IE keys and use the pen to reset (hold it a couple of seconds) and then follow the instructions on screen.
Hard Reset is my friend , after hard reset is the same.
Now the Polaris has udK_Syrius-R0_WWE, the wi-fi don't work eather.
gobar said:
Hard Reset is my friend , after hard reset is the same.
Now the Polaris has udK_Syrius-R0_WWE, the wi-fi don't work eather.
Click to expand...
Click to collapse
I used Syrius-R0 three roms ago and the radio rom i used was HTC_Polaris_Radio_1.59.42.15, can you tell us which one you have ?
gobar said:
Hard Reset is my friend , after hard reset is the same.
Now the Polaris has udK_Syrius-R0_WWE, the wi-fi don't work eather.
Click to expand...
Click to collapse
Syrius R0 has radio ROM included and should be a confirmed working configuration. If it does not work for you it could mean that there is something wrong with your Polaris hardware. My advice is to flash back original ROM and SPL and return the device for service to HTC. Search for threads regarding returning your device for guarantee reasons.
I don't have the Orange Romania custom ROM
gobar said:
I don't have the Orange Romania custom ROM
Click to expand...
Click to collapse
Can you see if you can download from the HTC site ?
http://www.htc.com/europe/SupportDownload.aspx?p_id=59&cat=2&dl_id=113
With my Orange SN i get: "Sorry, this software download is not suitable for your device."
I use Windows Mobile Device Center X64 v. 6.1 in Vista X64, may this be the problem?
i have exactly the same problem with my Cruise,
it has wm6,0 original SFR
gobar, was your wifi working BEFORE you flashed?
if not then hardware.. if it was then its possible theres another solution.
Wi-fi was working ok with the original Windows Mobile 6 Orange Romania Rom.
1. i try to update without hard spl, at 1% stop & give me someting about vendor id, from then the wi-fi refuse to work.
2. i have SIM Unlock & Hard-SPL and update to official windows mobile 6.1, wi-fi don't work
3. i have try some radio rom & custom rom's, the same
After the update the wi-fi problem apear.
No solution for my problem?
gobar said:
No solution for my problem?
Click to expand...
Click to collapse
i bought my polaris in hk, and brought it back to japan. when i tried to connect it to my wifi net work at home, it did not detect the network at all.
anyway, i did a little bit of research with my wifi network setting, and found out my polaris detected the network when the wifi channel was set below 10 (or 9?). I was using the network with channel 13, and this was the reason why it did not detect the network (although i don't know why it does not.)
i sent it to htc usa for repair (i spoke with htc hk and japan, but they said i had to talk with htc taiwan or usa. because i had such a hard time to communicate with the support guy from htc taiwan in english, i eventually called htc usa despite i live in asia...), and they fixed it and sent it back to me, which took me ONE MONTH. however, i simply found the problem remained the same, and it did not detect channels over 10... after spending one month to get it fixed...
check your access point setting. if it is set to use a channel over 10, just change it below 10. it worked with mine. g'luck.
qtotter said:
i bought my polaris in hk, and brought it back to japan. when i tried to connect it to my wifi net work at home, it did not detect the network at all.
anyway, i did a little bit of research with my wifi network setting, and found out my polaris detected the network when the wifi channel was set below 10 (or 9?). I was using the network with channel 13, and this was the reason why it did not detect the network (although i don't know why it does not.)
i sent it to htc usa for repair (i spoke with htc hk and japan, but they said i had to talk with htc taiwan or usa. because i had such a hard time to communicate with the support guy from htc taiwan in english, i eventually called htc usa despite i live in asia...), and they fixed it and sent it back to me, which took me ONE MONTH. however, i simply found the problem remained the same, and it did not detect channels over 10... after spending one month to get it fixed...
check your access point setting. if it is set to use a channel over 10, just change it below 10. it worked with mine. g'luck.
Click to expand...
Click to collapse
My problem with mi Wi-Fi is not the same, my Wi-Fi refuse to start.
I need a debugging software to test the wi-fi hardware, to know it's the wireless hardware or not.
Hello, i need your help. I can´t turn on wifi in my device. I try with a lot of roms, radios, etc. but it impossible. When i touch de wifi icon the machine think a few seconds and then it stay in grey again. Sorry for my poor english.
I have the same problem here. I own an HTC TOUCH (ELFin) - IPL 2.21.002 / SPL 2.21.0000 and the original ROM from Orange (Spain). I can not tell you when it happened but i tried several ROMS and Radios and what is happening is: I go to Comm Manager, and tap on WLAN icon to turn it on, I see Windows spinning ball and finally I get the grey icon again.
Can somebody help me with this please? I really don´t know what to do
Hi
You write you tried many roms but your SPL shows your device is Cid locked Unless you flashed back you your original orange rom ? Anyway did you use wifi before flashing? did you try Settings/Connections and not only Commanager?
Hi! I had exactly the same problem after sim unlocking the phone.
The wifi could not turn on, no matter what I did.
I tried other radios, other roms, my roms but wifi was not working.
I could not even see the MAC address of the wifi chip.
The field inside the Wifi program was empty.
So I was absolutely sure that the wifi chip was not working anymore.
But one day after about a year of non operating wifi I tried to change my rom.
After some flashing and installing I tried to start the wifi without hope.
And IT WORKED! And the MAC address was visible again!
I don't know how that happened, I don't know how to guide you to fix it,
but don't give up trying!
p4tgb said:
Hi! I had exactly the same problem after sim unlocking the phone.
The wifi could not turn on, no matter what I did.
I tried other radios, other roms, my roms but wifi was not working.
I could not even see the MAC address of the wifi chip.
The field inside the Wifi program was empty.
So I was absolutely sure that the wifi chip was not working anymore.
But one day after about a year of non operating wifi I tried to change my rom.
After some flashing and installing I tried to start the wifi without hope.
And IT WORKED! And the MAC address was visible again!
I don't know how that happened, I don't know how to guide you to fix it,
but don't give up trying!
Click to expand...
Click to collapse
Here is solution for your problem:
http://forum.xda-developers.com/showthread.php?t=614419
Hi there ! My girlfriend owns T-Mobile MDA Touch that has the same problem as described above: Pressing the grey WiFi icon (Comm Manager) > Thinking for a few secs > Icon stays grey. I spent last 2 days of searching for a solution without success. Even this forum seems too difficult to me. I don't understand to many terms too... I would really appreciate if someone patient helped me. I've already backuped the phone via WMDC (& Outlook) so far. I also tried the hard reset too but it didn't fixed the problem. I would also like to know if her T-Mobile MDA Touch equals HTC Elf ? Green & red button on her device is larger that on the picture of HTC Elf...
IvvI said:
Here is solution for your problem:
http://forum.xda-developers.com/showthread.php?t=614419
Click to expand...
Click to collapse
But this leads to a solution for Trinity model, doesn't it ?
I was surprised when I succesfully turned on the WLAN today. I hope this will last forever !