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Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
many many people have this problem. I myself had it 2 months ago. I was always very careful with my device, but some day I took it out of my pocket and the screen was broken.
I had to pay to T-mobile NL in order to receive a new one, 130 euro, and was forced to extend my contract with another year.
Good luck!
a
Hi
Search as there are various posts about o2 and their replacement under warranty. Here's one thread I contributed to for starters
Broken screen
:wink:
I too had it happen to mine. The screen is too flexible and all it takes is sitting down wrong with it in your front pocket. Mine was even in a Piel frama leather reinforced case. Nice case but doesnt really do much to protect the unit.
I had mine repaired by pocketpctechs for $259.
I have since gotten the aluminum case and had no prblems since. I have even dropped my MDA on concrete and the road about 3 times with no effects tahnks to the aluminum case.
MattyPW said:
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
Click to expand...
Click to collapse
Do you get the option to purchase insurance for the phone in the UK through your carrier? I pay an additional $6 to t-mobile but it covers accidental damage etc...
Hi,
many people have this problem. Seems more and more like a production problem
good luck
a
I bought the phone off eBay, as my contract is on Orange and i was bored of my last handset! As such i cant get the insurance to get me a new phone!
Im currently trying to get in touch with the person i got the phone from on eBay to send me down a receipt in the chance of getting an O2 shop to send it away for me!
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
I dont know what to do with mine! I've gone back to my old phone now (Orange C600), i'm thinking just get the XDA fixed when i have the cash, as it is a cracking PDA. Besides, im going to loose LOADS of money on it if i sell it as it is
Will give the games developers some time to make some decent games for WM5 i suppose :lol:
mine cracked just few days ago.
rang O2 today and they are sending a replacement which will arrive tomorrow. £5 a month for insurance... cant be bad
My six-month old Cingular 8525 now has the loose stylus problem so I phoned AT&T for a replacement. (I know this sounds kind of anal but I also know a lot of perple who hang out on xda-developers are particular about their devices...)
To make a long story short, the refurb looks like crap! The black stripe between the screen and keyboard has scrapes on it, the seam between the back grey plastic casing and the black stripe has obvious screwdriver damage where the casing has been pried apart, and the back side of the screen has lots of scrapes from sliding open and closed.
The only good things I can say about the refurb are the LCD overlay looks new and it is AT&T branded. I have not even bothered to install a battery and turn it on.
The phone I take such good care of looks worlds better than this one. I took it to my local store and they agree with me and have noted the account so when I call the warranty department they will hopefully send me a better one (why not just send a new one and get it over with )
Is my experience typical? When I was with Sprint I remember getting a couple of refurbs and they looked brand-new.
EDIT: My local AT&T store has been great to work with, making calls to the warranty department, etc. but have not offered to replace the phone (yet?)
No your experience is NOT typical.. I have a Refurb 8525 and it looks BRAND new.. nothing at all is wrong with it.. what you CAN do is call them and tell them something is wrong with the one they sent you and they will send you another one.
Madcap180 said:
No your experience is NOT typical.. I have a Refurb 8525 and it looks BRAND new.. nothing at all is wrong with it.. what you CAN do is call them and tell them something is wrong with the one they sent you and they will send you another one.
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Click to collapse
Yes and if memory serves me right, there are standards in the official HTC Service Manual for refurb devices. I seem to remember reading very precise criteria on what is acceeptable in terms of blemishes and what is not.
The service manual is available for download at my web link below.
Mike
I have gotten my 8125 replace last year and it look brand new. I just recently got my 8525 replace and it also looked new too.
I returned my 3 month old Cingular 8525 because the Micro SD card slot wouldn't work anymore (physically not holding the cards in). I received what appeared to be a brand new AT&T branded 8525, no problems with it. It even had the new ROM flashed to it, which had only been officially released for a week or two at that point.
No problems with my refurb either - looks and responds like brand new.
I wouldn't say it was intentional they shipped out a very much used machine - but I would definitely question their QC that one that badly used slipped back into the consumer base. Contact a manager and if no help, keep climbing the ladder until you reach someone who WILL help.
Good luck!
A local store manager looked at the phone and noted the account. I called the warranty folks again and after being transferred several times they are sending me a new phone, which I should get tomorrow. I wonder what OS will be on it?
EDIT: I just booted a brand-new 8525 and it came with WM5 and the 1.40 radio. Time to flash away...
interested in purchasing my (old) Wing? Its not tht old but the screen is cracked and needs to be replaced. I have everthing includin the box and accesorries it came with. 100$US and its yours. Its still on the tmobile stock ruu never been flashed hard reset and its brand new...let me know if your interested
To bad to hear you screen is cracked. I'd replace it if i were you.
Safe some money and you can get a new LCD screen if you want to keep the Wing.
Here is the URL of a screen i found on Ebay.
http://cgi.ebay.com/ws/eBayISAPI.dl...56&ih=009&category=20336&ssPageName=WDVW&rd=1
ElProempie said:
To bad to hear you screen is cracked. I'd replace it if i were you.
Safe some money and you can get a new LCD screen if you want to keep the Wing.
Here is the URL of a screen i found on Ebay.
http://cgi.ebay.com/ws/eBayISAPI.dl...56&ih=009&category=20336&ssPageName=WDVW&rd=1
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Click to collapse
thanks but already purchased a new one some time ago, unfortunatley the day after i bought the new one i found this site so i was unaware of any screen replacement...ive had the new one for about 6months now, just decided to sell the old one maybe make some extra cash...
im interested. I killed a HTC Herald so I need it pls PM me
Has anyone else seen one of these, and is as pissed about it as I am. Alltel is getting the mogul with a black case and I want one oh so badly, but considering I switched from alltel's **** service to begin with I am not gonna go back. Think it is possible to get a hold of some black case plastic parts and swap them minus the softkeys on the front?
For the ones who have not seen here is a link:
http://content.alltel.com/flash/3DPHONES/UTSPPC6800.html
PS I ****ing hate alltel
I've actually had one for a few months now They're pretty stylin if I say so myself.
mourningstar625 said:
Has anyone else seen one of these, and is as pissed about it as I am. Alltel is getting the mogul with a black case and I want one oh so badly, but considering I switched from alltel's **** service to begin with I am not gonna go back. Think it is possible to get a hold of some black case plastic parts and swap them minus the softkeys on the front?
For the ones who have not seen here is a link:
http://content.alltel.com/flash/3DPHONES/UTSPPC6800.html
PS I ****ing hate alltel
Click to expand...
Click to collapse
just wait a little while. verizon is buying alltel, so you might be able to pick up the alltel mogul and have verizon add the ESN to their database.
I know that I had seen a website selling the casings, even a Sprint branded black one. I don't really remember the site, though I think I read about it on ppcgeeks. I'll post here if I find anything.
I have an all black one with no branding, its a pre-prod case with new hardware
so, uh.... where'd you get it?
that was the most irritating loading screen ever... looking at it, i wanted to punch someone in the face.
the phone looks nice tho
hoothrewpoo said:
so, uh.... where'd you get it?
Click to expand...
Click to collapse
off a test device
im looking for the link as well... i know its SOMEWHERE... i had it... about a month ago... there is a site that sells the black shells for the moguls WITHOUT branding...
The 1 DOWNFALL to this site and the shells is... NO GPS ANTENNA...
BUT!!! if your going to replace your shell ANYWAY you should be EASILY able to remove the one from your stock shell and place it into the black one.. (i cannot remember if it has the plastic fittings but super glue or super thin sticky tape will work just as well)
EDIT: Found the youtube of the black sprint branded one... still not the website that sells them tho...
http://youtube.com/watch?v=1lHXgVBd3j8
http://youtube.com/watch?v=YzGNTJ3TBHw
http://youtube.com/watch?v=odNVCHYzB04&feature=related
You can sand down the ppc6800 stock housing and it will become black. Problem is you cannot sand it down where icons are painted.
I am thinking of doing it when I get some free time but I am not sanding down the buttons.
Hi everyone, after 18mths my HTC Touch (Elf) touchscreen has stopped working! I did a soft reset and hard reset, but now in the hard reset it asks me to touch the screen to setup Windows Mobile, however I cannot do it as the screen does not work!
There is no cracks or even scratches as I use the screen protector. I have been reading about LCD's & Digitilizers, but cannot work out which one I need..
Can someone please help me. I want to buy a kit off eBay to repair it but not sure exactly what I need.
Any help will be great!
Do you guys think US$200 is a good price for a HTC Touch Duel with no scratches, as new ? I can buy one for this price, but have never used a dual, and would love my original htc touch to be fixed...
About mine:
- 18mths Old
- No scratches or damage
- Slight corrosion on the plastic where sim card etc goes, not internally but just on the mirror type plastic there is slight green corrosion but it can clean off easily.
- never been in water or anything like that!
Touch screen does not respond to touches anymore, this happened over about 2wks.. it started to not work now and again, then it switched off automatically a couple of times over that period... now it is not responding at all for about 10 days now!
I took to vodaphone and it is out of warranty, I am insured, but it is a load of bullcrap to get insurance, and even if you do you still need to pay a premium of between $150-$275 (AU$) so i might aswell either juszt pay to get it fixed or do it myself.
Cancelling Insurance on this phone ASAP, never getting insurance ever again, only for the first 12mths if phone is over $1000
insurance is lame, and only benefits if phone is lost or stolen.
cheers any1 that can assist me!
You need a digitizer, about $20 from eBay, easy to replace, just see Service Manual for HTC Touch. Better still if you'll get the entire front faceplate with digitizer already attached, simply because it makes your life a lot easier, all you'll need to do it connect the digitizer and assemble the unit.
thankx so much enigma1nz, i was thinking only the digitalizer was needed, but what is the diff between the lcd & digitalizer? I mean in functions etc.
thanku so much for ur time.
I will be ordering the replacement peices, do you think I should do myself or take to a repairer. I am tech savvy, I build PC's, replace RAM etc.. so it should be easy, yea?
cheers
x86 said:
thankx so much enigma1nz, i was thinking only the digitalizer was needed, but what is the diff between the lcd & digitalizer? I mean in functions etc.
thanku so much for ur time.
I will be ordering the replacement peices, do you think I should do myself or take to a repairer. I am tech savvy, I build PC's, replace RAM etc.. so it should be easy, yea?
cheers
Click to expand...
Click to collapse
LCD is the screen itself, it shows the information, digitizer is responsible for the touch function. It is relatively easy to replace, simply because the design of the device allows for direct connection with no soldering involved. There is a service manual with photos floating around somewhere, I think even on this forum. Just search for it.
Thanks Enigma1NZ, I actually got a pdf of the dissasemble guide for the htc touch, so should be perfect, I just ordered a digitizer off eBay for only AU$13.60 inc. delivery, so that is awesome!
I got a call from my insurance company today, they want $175 excess if the phone is 'approved' for insurance, plus they kill the imei number too, i told her not to worry and I'm cancelling insurance (already paid $180 all up).... damn rip off, maybe okay while in warranty, but otherwise I will not be making that mistake again!
I will keep ya'll updated, and will be videoing me pulling apart & replacing so I will upload it 4 others too.
P.S enigma, love ur photos posted in myspace.. nice work
I love Touch for the simplicity and straightforwardness of its build, I was surprised the housing was so easy and reasonably cheap to replace (I am thinking of getting mine in red...or purple...). The worst digitizer replacement has to be for 1-gen Iphone and LG Prada. Blasted capacitive screens are the way of the future though and are pleasure to use.
Thanks, i got you added. Let us know how you went. Insurance companies are a bloody rip-off artists playing on our insecurities. I deal with them often when it comes to repairs. Makes no sense to insure after a warranty period simply due to technology depreciaton - you end up paying more in excess than the device is worth at the time.
Yeah the phone looks fairly simple in its housing, I have played around with it a bit... I was actually seriously thinking about replacing my housing while I was in there to white, since I saw the Magic I love the whiteness! I would love a silver housing though, that is the ultimate but have only found white so far.
I will keep you'all updated here with photos 'n video with what I do change.
I was going to buy a prada actually, I think the screen and whole look is amazing, It was tempting but I am very satisfied I chose my touch over the Motorola Razr, Prada and Touch... Touch wins
Cheers again enigma1nz.
I heard LG screens lose sensitivity over time.
Hi, a friend of mine talked to me yesterday about his touch. It seems he has the same problem of the digitizer stoping to work.
Where can I find the service manual and do you know of a good place to buy the digitier?
Tanks!
jgaviota said:
Hi, a friend of mine talked to me yesterday about his touch. It seems he has the same problem of the digitizer stoping to work.
Where can I find the service manual and do you know of a good place to buy the digitier?
Tanks!
Click to expand...
Click to collapse
There's a sticky topic at the top of this forum with several service manuals that you can use. As for buying the digitizer, ebay and dealextreme.com have them for cheap.
barlw said:
There's a sticky topic at the top of this forum with several service manuals that you can use. As for buying the digitizer, ebay and dealextreme.com have them for cheap.
Click to expand...
Click to collapse
Thank you!
I really appreciate your help!
x86 said:
Yeah the phone looks fairly simple in its housing, I have played around with it a bit... I was actually seriously thinking about replacing my housing while I was in there to white, since I saw the Magic I love the whiteness! I would love a silver housing though, that is the ultimate but have only found white so far.
I will keep you'all updated here with photos 'n video with what I do change.
I was going to buy a prada actually, I think the screen and whole look is amazing, It was tempting but I am very satisfied I chose my touch over the Motorola Razr, Prada and Touch... Touch wins
Cheers again enigma1nz.
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Hi... I need your help, I need to change my digitizer, so I want to know you ordered only digitizer or one already fixed on casing as Enigma told you ??
Pls let me know..Thanks
Get a Digitizer and fix em on.