Database Users

people with GPRS problems...

I am one of those users that is having trouble connecting to GPRS more than once and getting the "unknown reason" problem. Only a soft reset or turn on/off flight mode will fix it. Well I found out what is causing this, at least for my device. I am running Wisbar Advance on mine and is what causing the problem. Once I closed the app, I can connect/disconnect GPRS as I please. I made calls in between also and it still works...
The developer for Wisbar is working on this issue so hopefully he will get this fixed. In the meantime, I have turned off Wisbar..
Hope this is what causing u guys' devices also.

Great info! Just a heads up. I had this problem since I upgraded to the 1.06 ROM however I have never installed Wizbar Advance. The only thing that I could get to fix it was upgrading to the Norwegian 1.11 ROM version or using the 1.10 US Radio stack. Even the Finish 1.11 did not fix the problem.
-Mashie

I have the problem and I'm not using Wisbar. I guess magician_os1.11wwe_bigstorage_6.zip is based on the Finnish ROM?

You can add another application to the list of problem apps (at least this worked for me)
Sygic .mobile contacts seems to mess up GPRS as well.
I've been using the 1.06 WWE rom, and i tried anasky's 1.11 bigstorage rom, and both times, with .mobile contacts installed, i received the "cannot connect for an unknown reason" error, after uninstalling it, GPRS reconnects fine everytime.
Hope this helps some of you.

i changed my sim card to a new one and now i don't get that error. plus i believe that part of that error is the service provider.
hope that helps

I have Qtek 1.11 and same problem too
It is a real pain, I do not have Wisbar, and I can only connect once then need a reset. Any ideas out there?

One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.

Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem

I don' t have a magician but a blue angel.
I've got the same problem.
It's the last built of IA Caller ID.
I've make a hard reset with no IA Caller and no problem again.

just double check the settings to make sure that the access point name shows up in the number section of the connection settings, when its not there that can cause the answering modem problems
rgds
j

I have 2 SIM Cards with the same number, one for the QTek 2020, and one for a Motorola mpx200.
If they are both switched on, then my GPRS is disconnected after about 15 minutes, and I can only reconnect by going in and out of flight mode.
If I switch the Motorola off, then I stay connected, and can disconnect
and reconnect properly.

Eddan said:
Loboman said:
One cheap solution is to put the phone in flight mode and then go back to reset the GPRS. Not very smooth, but at least better than having to soft reset.
Click to expand...
Click to collapse
I have tried to turn flight modem on/off but i still get the error
"dialed:isplnk1.swip.net. The answering modem has disconnected. To check your connection settings and change them if needed, tap settings"
Does ne1 know what I can do? so I can use my gprs again. it worked fine just a day ago, and I havent done anythin at all that could cause this problem
Click to expand...
Click to collapse
Never had that error message. Only the one hamsup1o was talking about. Is the Norwegian 1.11 Ananskyfied yet? I want to test if the problem is fixed in that one.

For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!

smfa1965 said:
For me, I don't think it's any one piece of software. Since I upgraded my Jam last weekend to 1.11, it continually disconnects from GPRS. Soft resets may or may not correct the problem on the first try so a second reset is in order. Trying to turn Flight Mode On/Off is a chore in itself. I may need to tap "Turn Flight Mode On" several times before it finally does it. Even when GPRS is connected it will only last 5 minutes. Then while still connected, going to a different webpage, says that webpage cannot be found. Very freakin' frustrating!! :evil:
So, today at work I backed everything to SD and did a Hard Reset. I then cancelled out of the Operator settings, but allowed the other apps to install and soft reset. I manually added my data settings and connected. Within two minutes I lost my connection. Reset the device and couldn't connect. Reset again and it's fine. It's hit or miss. Restored from backup. Gave a MS Voice Command error so deleted that. Several resets later on the train ride home and it's been fine ever since, for now!
The question is, could this be a T-Mobile problem? I called them yesterday and all they could tell me is that data outages in the Boston area may occur in the evenings due to upgrades. Perhaps it's just a coincidence that I did the ROM upgrade and TMo is acting up. I'm pulling hairs here!!
Click to expand...
Click to collapse
I have the exact same problem with my Jam on T-Mobile (in Colorado) however it seems to have gotten better with the 1.11 ROM. The strange thing is that it does not ever happen with my 6315 on T-Mobile. I have spoken with their customer services serveral times and we have tried a few different things. The last thing we tried was a brand new SIM card to remove that as a posible problem. Since doing that, I can stay connected to GPRS, take calls and it re-connects with out me doing anything and it seems to have helped.
I have not tried to see if there is any change between wap.voicestream.com or internet2.voicestream.com. Which are you using?

I have the same problem with GPRS and the Cannot connect for an unknown reason. It initially connects fine, but if I disconnect it manually, I cannot reconnect without the soft reset. I started getting this error when I upgraded to 1.11WWE last night. I went back to Version 1.06WWE and the problem was gone so it is defiantely a ROM problem. Imate's Customer "Dis"-Service continues to timeout everytime I go online with them. I am in the process of trying the UK 1.11JAM Rom to see if that makes any difference. I am with T-Mobile USA.
On the Club I-mate forum there are people with this problem as well and one of them is on Cingular!!! So it's not carrier specific.
__________edit
I tried the UK 1.11 ROM and it worked a bit better. There was even a new tab in the GPRS bubble that you could click to disconnect the GPRS rather than holding down the red phone button. But alas, I still got the Cannot Connect for an unknown reason mesage. I'm going back to 1.06 (Thankfully I backed it up) It worked fine. Is anyone having this problem with the Anansky hacked ROM?
Also, why does the UK version come with Skype and the WWE version doesn't?

Could it be due to Activesync?
I too have the GPRS problem, usually it occurs after synchronizing with the PC. The flight mode trick fixes it. I can repeat this behavior and can always fix it, so it remains a nuisance...
Since you can access the internet through Activesync, maybe the OS stays locked in that mode and does not allow for GPRS to be a valid network connection...
Anybody else have similar symptoms?

Mashie, I use internet3.voicestream.com. As you said nothing seems to help.
chinadan, Yes! I had the exact same thing happen to me last night. I've been tinkering with my Jam for the last week trying to get it to work. Last night it was working fine, but then I connected it to my desktop to load PHM Registry and when I disconnected, GPRS started flaking out! Performing a soft reset didn't help.
I've been going back and forth with i-Mate CS, and it's obvious they know there's an issue. They seem to be getting a little testie since I'm basically telling them I'm not an idiot so please get the crap fixed! They had the nerve to send me instructions on how to setup a GPRS Connection on the Jam! :twisted: What nerve!
Anyway, think I'll try loading the worldwide 1.11WWE and see what happens. Anyone have a backup of 1.06 US 850 ROM?
Thanks and cheers!

Well, I went almost 24 hours without a GPRS problem on my JAM yesterday. I didn't get the usual "Cannot connect for an unknown reason" error message. This time I got a message saying that there was a problem with the modem???? I don't know where that one came from... changed my gprs setting to internet2.voicestream.com and it works now....until the next error message.
Screw it. I'm going back to 1.06. The JAM is VERY sluggish now and I can't even get it into flight mode to correct the problem. I guess I'll wait for the patch. (It seemslike we spend most of our time waiting for a patch or an update of some kind. ARGGGHH!)
ALso, I don't know if this was the case with the 1.06 ROM, but I used to have to hold down the red phone button for a few seconds to get the GPRS to disconnect. But with the 1.11UK rom all it takes is for you to click the red phone button and the connection is dropped. Example: If I'm on the Today Screen with GPRS connected, click the red phone button and voila, gprs is disconnected. Is this normal? I don't remember it disconnecting so easily with 1.06.
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).

johnannie said:
Also, saw this over on the HoFo: ___________________
New HTC Galaxy and Wizard to replace the Magician.
Got a hirizontal slide out keyboard. Same size as Magician. Black in colour. with 128mb ram, Wifi built in. Same size as Jam. With a 2.1mb camera (undecided maybe 1.2). Just saw the pictures, but it looks awesome. (I think it also had edge).
Click to expand...
Click to collapse
Any chance you give us a link to those pics? Pleaseeeeeeee :twisted:

Ok, been tinkering around this evening concerning the GPRS connection issues and this is what I have thus far. First, Club IMate has new Operator Settings on their website. One of their techs was kind enough to e-mail it to me this afternoon and checking their website this evening shows T-Mobile ver1.6. Applied those settings and it seemed to do a better job at installing my VPN settings for internet3.voicestream.com. However, when I checked the Connections screen it listed My Isp with my VPN connection and My Work Network was setup for wap.voicestream.com. Ok, nice but I don't use the wap settings. Connecting through IE to wap.yahoo.com resulted in the TMo Wap connection to launch, but not my VPN connection. So I went back into Connection settings and set both Work and Internet to "My ISP". Upon doing this and selecting any website from IE, it wouldn't connect and give me the error "Make sure you have your modem installed blah, blah, blah". If I then press and held on the "G" and tapped connect, it connected just fine.
So that got me thinking about the Registry again and why in the Connection screen for both Internet and Private network, why there was no option for "The Internet", or "My Secure WAP" so forth and so on. When I had my XDA IIs, those where options. So I loaded PHM Registry to the device and went exploring. The first thing I found and deleted was in: \HKLM\Software\HTC\WModem. I deleted the Preset GPRS key. The next thing I found where all the Interent settings I just mentioned in:
\HKLM\Software\Microsoft\ConnMgr\Destinations\. There is listed "The Interent" (which I tried to create myself in Connections but it said it already existed) and My Secure Wap plus others that I had made. So for starters I deleted "The Internet" key and reset the device.
Went back into Connections and created a new network called The Internet and added my connection to internet3. I then switched it to only look at The Internet network. Launching IE again and trying to go to wap.yahoo.com. Again, I get the "Unable to Connect: Ensure that your modems are presentand inserted correctly, and no network card present".
So obvioulsy, my edits to the Registry made little difference. So again that got me thinking. Why would their be a WAP connection when I selected T-Mobile VPN during the new cab installation? Because it needs it!
I then went back into the Network Management screen under connections and left it set to The Internet for programs that auto connect to the internet and set it to My Work Network for the private network option. Since doing this I've had no issues when any connection while browsing. If I go to a WAP site it automatically connects to T-Mobile WAP connection. If I then decide to go to a full blown HTTP website, it automatically stops the WAP connection and launches the VPN one. There is no delay when it does this, well, maybe a second! :lol:
My thinking is (and, I'm no programmer or Registry master!) that the problem lies in the Registry settings for IE. Perhaps it runs deeper than that but if one of you Guru's could take a look perhaps we can get this ironed out once and for all. Thanks for listening!

Phone Not connecting to Network

Not sure if any of you guys here have faced this issue. But quiet often when I reboot my phone it starts up to the home screen and then doesn't connect to the wireless network, so basically i see the home screen and none of the buttons work, I remove the battery several times and suddenly it connects to the network.
Is this a known issue and is there a workaround?
I use the official windows mobile 6.1 rom released by HTC for the Sprint Mogul

I'm hearing two problems here:
1 - Your phone doesn't connect to the network. Have you tried to do a hard reset? That sounds like a software issue. Make sure you back up all of your cab files and contacts/mail/texts that you want to keep.
2 - Your buttons don't work. That sounds like a hardware issue and not necessarily related to the network issue. Have you brought it in to a Sprint store to see if they can repair or replace your phone?

i am also facing same problem, my mogul shows wifi on status but does not detects the wireless network, and after several on/off (through wifi on off hardware slider) it sometimes gets connected.
Please help

Its neither 1 or 2.
usually when you switch a sprint phone on you get a pop up saying "connecting to the sprint network dialing # 777" and after sometime, once the network connects then the phone is fully functional.
sometimes for my phone on rebooting it doesnt connect to the sprint network and as a result my phone remains unusable, in the sense the touch screen/buttons dont work. after several soft resets/battery removal it finally connects. I live in an area where there is good network connectivity!

rohan076 said:
Its neither 1 or 2.
usually when you switch a sprint phone on you get a pop up saying "connecting to the sprint network dialing # 777" and after sometime, once the network connects then the phone is fully functional.
sometimes for my phone on rebooting it doesnt connect to the sprint network and as a result my phone remains unusable, in the sense the touch screen/buttons dont work. after several soft resets/battery removal it finally connects. I live in an area where there is good network connectivity!
Click to expand...
Click to collapse
OK, thanks. That gives me a much clearer picture. I don't think this is a network problem. You most likely have something on your phone that causes it to freeze during start-up. Did you install something new or make a registry change just prior to this starting? Also, would you be willing to either reflash or hard reset your phone? A new flash with a re-cooked or different ROM will most likely help you out.

which recooked rom would you suggest. I use the default windows 6.1 rom released by sprint. and btw I removed phone alarm from my phone and it starts up fine now.

There are a few great options, and it's personal preference.
Ryan has made some very good ROMs available here on the upgrade forum.
DCD's last public version are still widely popular.
TPLane37 has made some neat WM 6.5 ROMs available
There's also some good stuff going on over at ppcgeeks.com using the most recent build of WM 6.5
You can also try cooking your own ROM using the tools at ppckitchen.org
Make sure you read up on how to flash before you try it. The process involves a number of steps that must be completed in the proper order.

WiFi and Nework selection?

Since flashing to Dutty's Holy Grail Leo ROM I have noticed that my data usage on my Orange plan ( a miserly 250MB per month) has risen sharply.
At home I always use WiFi but think that it is no longer being automatically selected in preference to the Orange network. I can force on to WiFi using "No Data" and it works fine but it is not happening automatically and I have to be very careful.
Is this an issue with the otherwise wonderful Dutty ROM or is there an option somewhere in the Tools & Settings that I need to activate/deactivate?
Has anyone else experienced this?

RaymondScrott said:
Since flashing to Dutty's Holy Grail Leo ROM I have noticed that my data usage on my Orange plan ( a miserly 250MB per month) has risen sharply.
At home I always use WiFi but think that it is no longer being automatically selected in preference to the Orange network. I can force on to WiFi using "No Data" and it works fine but it is not happening automatically and I have to be very careful.
Is this an issue with the otherwise wonderful Dutty ROM or is there an option somewhere in the Tools & Settings that I need to activate/deactivate?
Has anyone else experienced this?
Click to expand...
Click to collapse
Normal behaviour to be honest. A number of wm6.5 roms try to connect automatically for updates (weather, stock, email, QuickGPS etc etc) and way around this is to use No Data as you are. Other methods to get around this also exist though my memory has let me down....think its called NoDataRoaming. Plus some of the latest builds wm6.5.3 no longer try to automatically connect

@ Fallen Spartan.
Thanks for the low down on WM 6.5. I was aware that those programmes connected to the networks but I am fairly sure that the "YouTube" cleint when presented with the choice of WiFi or the Orange Network always picks up the later until I force it with NoData. I ma fairly sure that with the original stock ROM it was WiFi then the networks.
Just a bit annoying having to manually disabel when I want to use WiFi - but at least I know.
Thanks for your help

Help! My Data, it is gone! WTF? Hard Resets and new ROMs, same issue.. HELP! Please!

Oh Noez!
So, everything has been fine. I have been playing w/ ROMS, every time I install one, I then hard reset, boot, and move on... All has been well, until today...
I had Kumar_s_TMOUS_Classic_V2.4.1_S23569_B2.14 installed all weekend, NO issues AT ALL! Yesterday, I got the bug and flashed Energy.Leo.23569.Sense2.5.MaxSense.Jul.10. All was well with that too, but I wasn't feeling it, so I went back to the same Kumar ROM I listed above. Data Problem!
I found that Data (which has showed "H" for HSPA since I HSPL'ed) was fine. I got back to work from lunch, enabled WiFi (but DIDN'T connect to a network), but then HSPA would not pull data. I went to the connections screen, WiFi was then grayed out, and Data Connection could be on or off, and #g on or off, same result no matter what...
I hard reset, same issue. I reflashed the ROM, same issue.
Now, I have flashed Kumar's TMOUS Premium V2.4 RC S23569 B2.13... Data doesn't work out of the box, even though it says it's there...
Any ideas? Please help lol

sounds more like a network issue. None of those roms should have a problem setting up network settings. (I assume you have been to settings menu all settings connections and tried running connection setup?)
Arent tmo upgrading all their high speed network all over the place at the moment? could be that, ,

samsamuel said:
sounds more like a network issue. None of those roms should have a problem setting up network settings. (I assume you have been to settings menu all settings connections and tried running connection setup?)
Arent tmo upgrading all their high speed network all over the place at the moment? could be that, ,
Click to expand...
Click to collapse
I didn't know they were doing that. However, when I go back into connection manager, WiFi is grayed out after this issue. I'm not really blaming the ROM's since I have tried multiple, I'm just not sure what's up. I'm DL'ing a CleanEX ROM to try now...
Anyone else have thoughts?
And thanks Sam, much appreciated...

Now, under any ROM I load, the WiFi option in Connection Manager is grayed out...

do you have it connected to usb? that greys out wifi

samsamuel said:
do you have it connected to usb? that greys out wifi
Click to expand...
Click to collapse
I don't think I did, but I could be wrong. Probably a good call! Thanks...
Incidentally, it all works now. I flashed a CleanEX ROM as I left work, hard reset, and got intermittent data on the road. Then flash a Kumar ROM in the car, hard reset, and everything is back to normal. Odd. lol
One thing that was weird; as I was leaving work I tried to call 611 to test, and I got a msg that my phone isn't authorized on the network. That was AFTER running the connection wizard for TMo... lol
All good now, so whatever... lol
Thanks for the help guys!

Weather (My Location) Problems with HD2

My HD2 refuses to update "my location", but it updates when am on wifi!!. have search the whole internett without coming to a solution. can anyone help?
It all of a sudden stopped working.

Yes, I have the same, it works via wifi and data line but not when connected to the computer.
Bye,
Itamar

Anyone?
Why can i update my location on WIFI and not via my phone network?
everything else is working just fine.
Frustrating!!

It should work, what you do is disconnect your data connection, turn of 3g and then on again, that normally does the trick!

Dont work, have also tried to flash back to stock rom(from Artemis), both 1.66 and 3.14. currently on Artemis V25.0, but also tried V36.0
Anyone else?

Same problem here. I'm on Energy Oct 13 Cookie, radio 2.12.50.02_2. Location update works for ca 12hrs and then stops working. After that update only via Wifi.
Any ideas?

Anyone?
have to be a solution to this...

Ovechk1n said:
Anyone?
have to be a solution to this...
Click to expand...
Click to collapse
What works for me is turning airplane mode off and then on again, annoying but it does work!

Maybe
Go to Start Menu, Setting, Connections, Connections.
Then click on Advanced and Select Network.
Try to change both Network.
Then launch QuickGPS and go update your locaiton.
(I said maybe ^^)

Does Google maps pick up your location? I think the weather location uses the Google API's.

Weather Updating Issues
been having this problem for a few day, with a few different roms including the new 3.14 from T-Mobile USA. Tried the toggleing 3g and the data connection and it worked

twerki78 said:
Does Google maps pick up your location? I think the weather location uses the Google API's.
Click to expand...
Click to collapse
Yes. Google find my location.
it works in Oslo Norway, was there today, but not where i live. it worked before.

I've had this problem the last few days too. Presumed it was the custom ROM that I just flashed, as that's when I noticed (but I'd been running Android for a while so wouldn't have noticed before anyway).
As with others it works on wifi but not data connection.
Google Maps picks up my location.
Starting to think the problem is not our devices!

starting to think so too, as it works other places.

It works again!! havent done nothing, just started working again
well, really hope it stays like that!!!

Mine works now too!

task 29,28 and diffrent roms
i also had this problem for several weeks with a l26 leo v4.5 rom. my location would not update within sense. nobody else seemed to have the same problen. sr, hr, reflash of same rom would not solve the problem. then i found a new rom i wanted to flash and i used task 29 and 28 before flashing the new rom. after flashing my location would once again update and never had the same issue again.
hope this helps

it's a carrier tower problem and the way it accesses weather from accuweather. It happens to all htc devices from time to time. I suggest y'all check out here instead, much better weather app:
http://forum.xda-developers.com/showthread.php?t=707229

i'm bumping this. my HD2 now only says what County i'm in, not the Town.
But i have now got a Desire HD, and the Desire is showing what town i'm in?
What is that all about? i'm not the only one, why the Desire HD but not the HD2?

T-Mo HD2 Weather/Location/Time not Updating via 3G
My wife and I are experiencing the same problems too with our HD2's.
It started last Saturday (02-19-11) when I left the town my mom lives in (over 1.5hrs from me) for two days my phone was stuck on her town.
As for my "location settings", we've already removed all the other locations and have updated to the latest offical roms. Still nothing.
I started researching the problem some and came across this as a manual fix:
At the homescreen select Phone -> Menu -> Options... -> (scroll down to bottom) Band -> (Select) GSM and then close out back to the homescreen.
From here you can go and update your weather again and it works but the down side is now you're in Edge mode. To put it back into 3G, go back through the same steps and at the end select "auto".
I have also tried updating to the latest version of Google Maps and rebooted and still nothing. Yes, Google Maps locates me via GPS and my CoPilot8 also finds my location.
Even more confusing when I switch over to Andriod via SD Card, my weather/location update just fine. ARGH!
So any help would be greatly appreciated!