looking to trade my 360 for either a touch or mogul for sprint. Comes with two games, all wiring, one controller, headset. Im in Rhode Island and Id rather do it in person so that both parties are confident everything works.
more pics
I got some people asking me about a "red circle of death" I have no idea what that is because Im a ps3 guy. So I attached more pics of it working fine on my tv today.
"red circle of death" is when the XBOX dies (the ring around the power button turns red). It is a very common problem and Microsoft I believe has extended the warranty on them, but the takes weeks to get replaced. Some people at my work have had them replaced 5 or 6 times in the last year.
I have a 360 right now, i first got it 6 months after it came out, i had it replaced 4 times since then and it only took 2 weeks for me each time..
*EDIT*
If your sending in your 360 for the 3rd time just complain in act like a ****, they will give u a bran new one, i got a new one, free 1 month and an apology letter, cheer's
You get one really quickly because they send out refurbished ones that have been repaired with corrected heatsinks to lower the chance the rrod from overheating would happen again. Some look new, but my friends' was obvious it was used before. Refurbs are marked on the inside of the 360 and SN# are tracked.
Apparently refurbs that are being sent out turn out fine. Some have trouble. Unfortunatley, new 3 year warranty only covers rrod, nothing else. I bought a launch 360 and have never had a problem with it. *knock on wood*
Well a message in the box saying i got a bran new 360 was liying to me? doubt they will put new shells on all there refurbs. just to satisfy some people, mine is bran new..
im going to take this thread further off track and say that i fixed an RROD xenon this week with $8 spent at lowes and 30 minutes of work. now it runs cooler than my xephyr and on that note, i'd void my own warranty and rip those x-clamps out long before id send my RROD to MS to throw a heavier heatsink on the GPU and buy it a few hours of gaming time.
ill trade you my mogul for an xbox360 - but you didnt say the ESN has to be clear...
jk... but if you want to negotiate a motoQ and cash, or something else...pm
and if you have an RROD, ill fix it faster and better than MS if youre interested...
Related
little history.. My buddy has had this for a few months at his house. One of his cousins purchased it and he had to leave to vietnam before he got the device in the mail. So basically he inherited a new toy. he took it out of the box and had tried to set it up but was stuck on the touch screen alignment screen for about half and hour. He tried a few weeks later and was still stuck and decieded to put it away. Few months later I picked up my htc sprint touch phone, showed it off to him and he brings me the x7501 and tells me its junk. I could try to unlock it or he would split the money to sell it if it was junk. I plugged it in let it fully charge and to my surprise I was past the alignment screen and it was running normal.
Now my problem is I would like to keep it but my touch does everything that I need. The screen is nice but too big for me too carry and enjoy. I would love it just as a unit to keep in my car for gps but I dont know if I can unlock it and use it on a sprint network? Anyone know this or not?
Only used for a few hour works great, pratically brand new box is a little beat up from him storing it in his closet. Has a 4gb minicard that I will include. hit me up at soal79(at)hotmail.com if interested or have questions. From what I see brand new they go for 900 so i think this is a fair price. I wish i could keep it but money is tight and my wife already thinks in spend too much time playing with my touch. thanks.
can not use on the sprint network, the x7501 is GSM phone, sprint is CDMA.
Post pics please.
Got one three weeks ago, new, for 700
Sold it yet?
Maybe try ebay? They seem to be going for around 690 reliably. You might be better off selling the sdhc in a seperate sale. ??? Or maybe bill it in the title of the listing.
I agree with the last post, if there's visible damage, you'll want to post actual pics or you'll get pestered for them.
Even if you don't use it as a phone, it is more of a WM6 UMPC/PDA. The GPS is great with software that doesn't need an "always on" connection, like iGuidance. Surfing is great. I haven't used my (admittedly rather old) laptop since I got mine.
I am curious if you sold it. I am trying to get friends interested in the model.
I have an HW 003 Novatech EVO built on May 19th.
Like many others I want to return my phone for a new one because of the light leakage and screen separation issues.
However, after reading a few posts and confirming my thesis, there is no point in returning your phone now as the replacement will more than likely have the same defects.
I spoke to a Sprint representative today and she recommended doing this: wait until HTC announces they have shipped newer HW models such as 004, or just a new batch with fixed screens.
Again, save yourself the trouble of unrooting, returning, rooting, etc...
Update: HTC has said they have partnered with several different vendors including Sony to make the screens for the new batch of EVOS. You can read an article about the EVO shortages on Buzzbox. I am not allowed to post the link here..
Hmm, I guess perhaps I should not plan on getting another Evo within the next few weeks. I'm reading a lot of bad stories about the Samsung Galaxy, I don't like the look of the Droid X and this iPhone 4 I just got has a small screen that just doesn't do it for me like the Evo's large screen. But I def do not want to get another Evo and have screen issues again. Oh what to do, what to do......
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Plancy said:
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
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Click to collapse
My launch day Evo had leakage from day one but the screen wasn't rising until about week later. Now When I last cleaned the screen I could feel movement that I hadn't felt in the beginning. The big deal for me is that I don't want to use an Evo for many months and then the glue problem starts and then the device has the chance of becoming something I can't sell on ebay and would probably not want to give away to friends or family with a faulty screen. It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
AshMa said:
It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
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Click to collapse
Indeed this would be nice. However, HTC is notorious for not responding to the real issues even though they are aware of them.
As we know, not every EVO has these issues; furthermore, not every EVO has these issues right out of the box. My EVO had no problems until about a 2 weeks after use.
I would recommend playing it safe and just waiting for a newer batch from HTC and then exchange your phone.
We will all probably end up better off
These threads really are not helping my O.C.D.
Hope you guys get everything squared away with your phones. Sucks to hear that the problems can occur even a few weeks down the road
Thats why i'm glad I have an accidental damage warranty. My screen has no separation issues but if it ever does I have a feeling I might accidentally drop this one.
I as well am paying for the warranty, 7$ a month. There is still a 100$ deductible on the new phone.
I've heard screen separation a lot with the novs
Sent from my PC36100 using XDA App
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
If you have screen separation issues, try gently heating the edges of the screen with a hairdryer while pressing down.
dehelflix said:
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
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Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Phone 1 Bad Earpiece speaker
Phone 2 None functioning headphone jack
Phone 3 Screen kept shutting off, but still could recieve calls so it was not a lockup, bad screen maybe?
Phone 4. Ok so far except for light leakage at the bottom. Every one of my replacements had light leakage though, so i wouldnt be returning your phone at this point if light leakage is your only problem. Remember these phones have a 1 year warranty, so if the screen seperates you will get a new phone (refurb)
I dont think HTC as addressed the screen issue, its still very hit and miss with people getting phones that are perfect, and the ones who are, sounds like some are having the issues after a couple weeks use. My newest phone was built on 6-21, and when i got my newest replacement, my brother joined my plan with an evo and both phones had light leakage. My buddy works at sprint, and every employee there that has an evo has light leakage.
Getting a refurb too may be even better, because if they replace the screen, maybe the new screen will be installed properly with a new type of glue, but who knows.
Deleted
10 char
My Sprint repair store replaced the screen... HTC is sending screens to key repair centers. I ended up fighting til I got a new phone though.
chaoticallysweet said:
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Click to expand...
Click to collapse
called them back today, had to escalate call 3x, got a order number should get new phone in 3-5 days, thanks.
I picked my EVO on launch day, it was a 002 with a nova screen. Exchanged it 29 daya later due to the light leak / screen separation problem. I got a 003 with an Epson screen and no problems in the last week and a half that I've had it.
Return was done at the Sprint store I purchased it from.
Posted via XDA Android app from Evo
My Google I/O EVO has always had it. I am going to try the hair dryer trick, and if that doesn't work I will just wait for a new hardware revision.
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Sent from my HTC EVO 4G using Tapatalk Pro.
It's easy as heck to fix, most all phones suffer from this it's just more noticeable on the EVO due to the lights but when you hear reports of dust under the screen etc on other phones its usually from the same thing. The adhesive doesn't have time to properly set during the initial huge runs of these phones so some of them will dry with the screen not secured as flat as possible. All you have to do is use a heat gun (blow dryer will work just takes longer) run it around the edges that are lifted long enough for the adhesive to melt then push the screen down flat and hold it long enough for the adhesive to set and you have a perfectly flat screen with no seperation.
It's a pretty common thing, I do this with every new phone I purchase and even with some laptops to make sure the screens are sealed properly to avoid problems down the road even if I don't see any problems initially. Better safe than sorry!
Hey guys I have had zero issues with mine. It’s a 003 Novatec screen....it’s too bad some of you have had so much trouble. I’m just curious since many of you have actually exchanged your phones. Can you just call and do an over the phone exchange?...When I had t-mobile this is what I always did. Sometimes for really stupid issues, but was always nice to get a scratch less replacement. They ship you a new one and you just ship it back? I also have the TEP plan but I would rather not pay 100 bucks if I do run into an issue since I think these should be warranty claims.
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
Click to expand...
Click to collapse
My "Refurb" was actually a new white evo. At first I didn't want the white one, but it has since grown on me. That was the only complaint I have had with the "Refurb". Other than that, hardware wise, it is far nicer than the one I had got on release day. No screen seperation, no light leak, and it is actually louder than my first one. If I were you I would take the complaint to tier 3 in the retentions department. They always seem to find things that nobody else has.
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
I just got my new Eco yesterday. They are in stock @ Sprint now!
Sent from my PC36100 using XDA App
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
Click to expand...
Click to collapse
Funny exact thing happened to me, three refurbs within the last two weeks. I have given up though and just stuck with my original. Im sure around black Friday ill be looking for a new phone anyway.
Sent from my PC36100 using XDA App
Jye75 said:
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
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Click to collapse
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
jd9900 said:
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
Click to expand...
Click to collapse
Pretty sure they come from the same place. Back when I had a Mogul, I went through 3 bad refurbs, and got upgraded to a new Touch Pro. Address it was shipped from was 2216 Outerloop Rd, Louisville, KY. (same address as the Evo's, and every other phone I've recieved from Sprint, business or personal) I don't think the "refurb dept" would have their own stock of new phones, when all they'd have to do is place the order through their computer system to be drawn from the warehouse.
That's great news then. That is way too many problems for them not to hook the op up.
Last Hope
ok, so I have 4th Refurb Evo sitting in my front door via UPS, Im at work and Im feeling pretty good about this one. Maybe 4th time is the charm... cross your fingers fellas.. If not, I'll end up with slit wrists. jk lol
Finally
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
Got a refurb here as well and far happier with it then the brand new one I had. My brand new one had slight screen seperation, nothing I would have noticed without reading the forums but the new "refurb" had 0 screen seperation it also had an Epson screen which is worlds better than the Nova screen my new one had. I have no complaints at all about this refurb, I was actually ecstatic when I saw them side by side as the Nova screen is the only real problem i've had with this phone and the Epson fixed that 100x over the screen actually seems comparable to iPhone 4 screen now only bigger.
Like I said i'm ecstatic and if you still get the same phones I highly recommend trading yours in for a refurb if they are still giving out the ones with Epson screens LOL I think you are far better off with the refurb IME anyway.
Cheers
xavier1022 said:
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
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Click to collapse
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
Sprint rep told me they aren't shipping refurbed Evos yet... wtf.
chaoticallysweet said:
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
Click to expand...
Click to collapse
I think he meant she's an 8 on a scale of 1-10...Anyway, I got a "recertified" Evo from Asurion and it is way better than my Evo I got on day 1.
I went through 2 refurbs. First one came with a smashed screen. I almost couldn't get it returned because they thought I did it. Went all the way up to retentions, and was about to cancel my account, when they magically said to send it back, and they would ship out a new one.
The second one came, with VERY minor Light leakage. It also had some type of issue with I think the battery. The phone would get so hot to the point where I couldn't hold it. It also wouldn't charge when I didn't have it sitting under a fan.
My Third Evo has been a ****ing HULK! NO issues what so ever, and it's been dropped a few times... Not from up high, except for one situation. It's also been subject to EXTREME heat. I'm a fire fighter, and I forgot to take my phone off when I geared up. Ended up going into a fire for search and rescue. I didn't realize it was on me, until it started ringing and I could feel it vibrate. Phone still works like a champ, and just started getting pretty decent battery life (which I thought was pretty bad when I first got the phone) on Fresh 3.2.
From my experience (2 years working at a service and repair sprint store)
for the most part the Refurbs are 100% solid
BUT! I've also had to do like 4-5 exchanges in a row because all the refurbs my technician gave me were trash.
I've also exchanged 4 before and ran out of ones in stock and had to order a replacement haha.
but that only happened maybe 2-3x
(one time i think it was just like a double exchange)
dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?
Warrior 3000 said:
dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?
Click to expand...
Click to collapse
I don't have any of these issues, nor do I have a white evo, so no paint problems, but I did have a couple of case cracks and dust under my screen. I took it into a Sprint store, and they happily replaced the screen and pertinent body parts. It took about 15 minutes and cost $0. Perhaps, this is the solution to your problems. Good luck.
I use a Blackberry Charger and the cord is super long,, i was annoyed with the stock 1 foot cord!! lol but ya ive been using it the day i bought my evo and not had any problems! give it a shot..
+1, why not return it to stock (unroot it if it's rooted) and take it in? They'll try a wipe on it at least and most likely just replace it if the usb is busted.
Sent from my hand.
I'm sorry... I'm not sure what "the cretin position" means. I can tell you that I don't have any issues with the charger that came with my phone, the charger that came with my headset, a USB cable in my computer, my car charger or the cheap Chinese charger that came with my extra batteries. It sounds to me like you need a replacement phone, friend.
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
Click to expand...
Click to collapse
How long ago did you drop your phone? They initiated a new policy a couple of months ago... Late October I think..
Anyway, if you have TEP, you can go into Sprint and get things fixed or replaced at no charge (not water damage..that is insurance). If you don't have TEP, it is supposed to cost $35.
I did this earlier this week...
im pretty sure i have TEP. i think i pay like 7 bucks a month for it or something, is there a way i can check ?
Log into your account on the Sprint site. While you are there, read about the repair service and details. You want to make sure that you go to a "repair" center store. I am reading on this site that Sprint is changing policy again..not sure what that means, but you might want to jump on this before they do... if they do.
"repair" center store?!?!?
wtf, i have never heard of such a thing haha.
check the Sprint site for repairs and they will tell you where you can go.... It seems that the corporate stores can do repairs and "some" not all of the third party vendors can do them. It is worth checking. If you do a store locator search, the stores will show up with repair as a service (or not...)
odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol
Warrior 3000 said:
odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol
Click to expand...
Click to collapse
Hey, guy. Wanna buy a watch?
Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
Click to expand...
Click to collapse
ok... you dropped your phone and broke the screen .. right?
well that is not warranted... that is damage due to user. phone warranty should be voided by that. but..
since you have TEP... it should have cost you $100... to get replacement phone. refurbished maybe. and wait till you get the phone in mail.
they did you a favor.. and repaired it for $35.... right there as you waited.
Now.. you can also take your phone in.. to get your power button repaired... that should be warrantied... unless it was damaged due to the drop!
Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.
I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.
I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.
That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.
Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!
i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.
My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
Sent from my PC36100 using XDA App
Anyone having any problem getting refurb replacements? Backordered wise?
Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app