I've had the 8525 for a day and allready the rubber plug covering the external antenna plug is missing. where can i get a replacement?
My 8525 never had one. I noticed the day I bought it and the service tech in the Cingy store said they don't come with one and he didn't know where to find one. He said something about needing the port to use a car cradle. (Then again... he could be full of crap.)
If anyone knows anything...
Thanks.
he is full of crap. they definitely come with one. He just wanted to act as though he wasn't incapable of servicing his own products.
I'm desperate to find one of these black rubber bungs too... they seem as rare as three legged fish.
Yep, mine went AWOL from my TyTN within the first week. Pretty bad design. Put me on the notify/WTB list should anyone find a source!
i have an extra one $20 dollars
[email protected]
i take pay pal but thats not the email for it
email me with your number and i will call you
i'm 10 days passed my newegg return, so i'm stuck dealing with asus
during the last week, my TF just became completely incapable of sleeping with SODing. did everything i can to try and fix it. Did an nvflash reformat (i believe that should fully reset my device, correct?). even unrooted and reverted to 3.0.1 rom, and still SODs persist.
[ bit of a side note: my TF didn't used to have this problem, and now, even with multitudes of software wipes, i'm still getting them....i'm starting to wonder if this is really a hardware problem ]
anywho, this is the first time i'm RMAing anything by mail, so i'm wondering which shipping method i should pick. i want to pay as little as possible, although i want the shipment insured. speed isn't a priority, although obviously, the faster the better.
better yet, has anyone able to get Asus to refund the shipping? This SOD thing is definitely ASUS's problem, and I feel ripped having to pay a single cent on having it fixed.
also, this is what i declared as the reason i'm RMAing. They said i have to put a letter the enumerates the problems with my TF. Can I add in my light bleed problem and a single bright pixel in the screen?
I might as well get everything done in one swoop.
thanks
I'm in almost the same boat as you. One stuck pixel, massive light bleeding. I just sent it in Thursday and they're going to receive it Monday from which the two week period begins.
1. I was also forced to pay the return shipping. Unfair is an understatement for a unit that was defective straight out of box.
2. They can't guarantee a replacement, only a "repair". Whether that means they butcher it by breaking the bezel using a putty knife and the whole thing creaks after they slap it back together is unknown.
3. I would just throw every issue you have on it to a letter. What they should have sent you is an e-mail which comes with an attachment file which is a checklist and it requires a signature and the RMA number. Simply fill it out (I put the TF101 16GB on the "Other" section of the checklist).
You'll need that checklist above, the issues sheet which you have to type up and a copy of the invoice to prove warranty is still in effect. Staple the three documents together so your gripes/issues sheet is on top and implicitly it becomes the first thing they are likely to read. Throw some red ink in there too, either from red font or circle some passages using a red pen to catch their attention for important areas to read. Just don't overdo it.
4. Finally, they told me to include all of the stuff it came with including box, manuals, charger cables, etcetera. I put it all in there and I made the asshole CSR confirm that if they "repair" it they will return these back to me and I stated this on the issues sheet as well. If they replace the unit I wanted the whole thing replaced and they could keep my packaging. If you don't send the box you may save on shipping costs but the instructions quite clearly state that they're required to protect the unit during shipping.
Based on Murphy's Law and the generally ****ty quality of their CSR's I am assuming the box will become lost in a black hole and I'll receive a unit with no packaging to complement the $417.00 I paid for what is essentially a refurbished unit.
The cheapest and fastest way to send it IMO is the medium Priority Mail flat rate box coupled with Delivery Confirmation and Domestic Insurance for $400.00. Don't insure it for a penny more or you're paying another $1.05 or so. Insurance is a must, if you don't they'll blame it on you if it gets lost. The total comes out to around $17.00 where I am counting the postage, DC and Insurance. The medium PM flat rate box is sized perfectly to fit the unit and allow you to put padding on all six sides and will run you about $10.75 and it generally takes three days to get there, counting the day you mail it and the day they receive it. Be careful if that third day lands on a weekend like Saturday, although USPS delivers apparently Asus Service Center isn't open on Saturday's so the package is held until Monday.
If you do send it, good luck. Do post your experience and the results. We'll be like blood brothers, we'll see whether we get shafted and which one of us gets it harder.
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
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The e-mail I got from them clearly states that packaging should be included but I took another look and it says if it's not included you can just package it securely.
To do it by USPS you need to have the unit packed in the box it came in or just bring the unit itself if you're not sending the packaging. Go to a post office and ask for or find the medium Priority Mail flat rate box. It's the only box that's about the same in terms of dimensions as the Asus Transformer box it's just a little bigger. Put the Transformer in that box and put padding all around the inside, peel off the adhesive strips and close up the box.
You'll have to bring your own padding whether it's crumpled paper or packing peanuts because the post office doesn't give you any from my experience.
Once it's all sealed up using the adhesive strips on the box, write the destination and return address on the place the box tells you to. You might also be able to find a label you can write it on and then stick the label on.
Then find the bright green DC form, fill it out, detach the barcode sticker portion from the form and peel the backing to apply the barcode label to the box. Do the same for the insurance form which is blue (make sure the insurance form is the blue one that says Domestic Over $200.00). If you get the wrong one (the black one), it's not possible to insure for anything over $200.00. On the insurance form only fill out the bottom stuff, the rectangle boxes above are printed on by the computer at the cashier.
Now before you make you way to cashier, make sure you have:
1. The medium PM flat rate box sealed with the Transformer inside.
2. DC has been applied (bright green label) and you must have the other stub with the address information on it.
3. Likewise insurance must also be applied (blue label) and you must have the other stub with the address information on it.
4. Go up to the counter, hand them your package and the two colored stubs for DC and insurance.
5. They'll ask how much you want to insure for, obviously you tell them $400.00, they stamp the stubs, print the insurance information on to the blue one, take your money, give you your receipt and the two stubs back and you're on your way. Don't lose the receipt or either of the two stubs. The receipt will have the numbers from the DC and insurance stub but you don't want to lose those anyway in case something happens.
6. You can use the numbers on the bright green DC stub to check the status of your package on the USPS website.
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
finalhit said:
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
Sent from my PG06100 using Tapatalk
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i sent my tablet using UPS from S. Cal to Texas using 3 day ground for 11 bucks. I just sent in the tablet with the box. I kept the charger and usb cable. Monday 20th will be a week now since they receive it. hopefully I will get it back at the end of this week. my tablet backlight die after one month.
wow, thanks for the very detailed response tubular. i never really shipped anything before (except returning a package to amazon, but amazon made the that process painless, wish asus did the same)
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
Call them and ask. From what I know packages are insured by default and yo have to put a claim if it gets lost. Usually they go through a lengthy process of attempting to find the package.
The only downside to UPS is it may take longer. Especially if Asus wants you to send to Fremont, CA and you're on east coast. If you're not going by a 3-day service and you do UPS Ground you're easily looking at five or six business days.
The pros are that it appears cheaper based on what the other poster said. In addition it's easier. It's one label that you put on the box. USPS requires all of that mess I put up above, putting the destination/return address, filling out DC form and applying that label, filling out insurance form and applying that label.
If you've never done it before you might be better off just doing it by UPS and having UPS help you with the package at a UPS center because USPS doesn't help you with ****. There's already a line there and if you wait until it's your turn and ask your question it's going to be a waste of time. There's literally glass windows separating you from them. UPS centers allow workers to walk around the counters and actually assist you.
From my experience postal workers are agitated, annoyed and rude. Definitely won't be fun if you make a mistake.
finalhit said:
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
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I didnt get it insured when I sent mine in, too pissed off that it was coming out of my pocket for a defective product. Also, my TF missed the delivery date by one day and I got a refund of 6 bucks back... So I ended up spending 5 bucks...
nowhere did i read they wanted a copy of the invoice or warranty card or anyting of that nature to show if it's still in warranty....since these things have only been available a couple months, i can't imagine ANY TF101's being out of warranty yet. I just mailed in the unit (no cables, no manual, no nothing but the TF101), factory reset, in original box with the 2 pieces of paper they requested....they also said nothing about getting a repair/refurb in return.
i can't imagine they have the time to physically repair the various units that come in and get them back out in a timely manner....though i'll know quickly if i get my old one back, mine has a nice chip/flek where the copper used to be.....they also didn't mention anything about me paying return postage (unless you meant you paying the postage to send it and them paying the postage to send you the fixed one).
Fedex ground and it should be there on wed....not sure who you people are talking to to get so much information, my letter said to ONLY send the stuff you want replaced, not all the cables and stuff.
Oh, and sent it to a Suite 200, what kind of Suite has a white room and able to repair broken computers, i thought these were all manufactured in Taiwan, doubt they have the ability to repair them in Texas.
$14 for ground Fedex, really the only shipper i trust for expensive items.
Please do not to include any accessories, including but not limited to as they will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned
Shipped it ups. Its indeed 11 bux for ground...3 days from socal. First $100 is insured, $2 additional for each $100. Didn't want to risk 400 to save 6 so paid for that as well.
Also didn't want to send my box in (dunno why, feel a bit secure having the barcodes and stuff) so paid additional 5 for them to pack it.
Came out 23 and change...shiuld get there in 3 days
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Tubular said:
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
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Eh? I've sent a package to California with UPS and it was sent there by three days.
I trust UPS more than USPS. It's far much better and stable.
Not sure what you're talking about UPS taking longer.
What are the return times like? I'm up in Canada and I sent my TF in for a problem with the bezel and it's been at the RMA place for 3 weeks now! I'm getting a little frustrated because my RMA number isn't working on the tracking site, but when I call support up they say they can see the status of it and keep telling me I have to wait "just a bit longer".
I love the TF, but I'm getting very frustrated by ASUS's tech support. The tablet has now been in an RMA center longer than it's been with me
It took 2 weeks here. Picked up from the Netherlands, shipped to Czech Republic (1 day), speaker + accelerometer repaired (12 days), shipped back to NL (1 day).
Not sure what you're talking about UPS taking longer.
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UPS Ground takes five days at the minimum to reach CA from NY. If you haven't used UPS Ground before you have no idea what you're talking about.
UPS 3-day gets from CA to NY in 3-days, that's why it's called 3-day. UPS Ground however, does not.
Oh and the Grapevine, TX facility does have a clean room. Look up the address for the Grapevine, TX facility and you'll find the "ASUS Service Center" is actually "Wistron Infocomm". You'll also find a news article about how the facility was renovated last year to have better air filtration and upgraded clean room standards overall. It makes me a bit more confident but reading forum posts from people who sent in laptops and motherboards to various Asus contractors shakes my confidence. Some have received either no repair or their items were purposely damaged so that Asus wouldn't have to foot the bill for the repair. It's this kind of shady bull**** that makes me fear the worst.
I sent in everything because not only was my unit defective, so was the charger. I don't know where you got that above passage Krighton but it's clear on the e-mail:
6.Ship your unit and all accessories (if applicable) in the original packaging to ensure safe handling while in transit. In the event that you do not have the original packaging, please pack your unit safely. By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service.
7.Do not ship any additional devices or peripheral accessories that were not included with your unit. ASUS cannot be held responsible for any lost, stolen, or damaged items that were not included with the original unit.
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Bubble 7 means don't put irrelevant **** in the box like a game boy or something. Everything that came with the unit is fair game. I better get all of it back since these pricks insist on repairing instead of replacing.
"By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service."
I believe this is both immoral and possibly illegal. The item(s) should be insured by Asus with the courier they use. If the courier is handling the goods on Asus behalf then they should be responsible for any damage incurred during shipping and claim the money back from their courier!
I'd challenge any sensible small claims court not to agree with my thinking on this. But I do not practice law so if anyone wishes to chime in please do.
How can you go wrong with $5 ??
I'm willing to bet even these beat those medium - premium cases/portfolio too ! ...
http://www.amazon.com/gp/product/B005LMMXHA
http://www.amazon.com/VIPERTEK-Multi-Angle-Leather-10-1-Inch-Android/dp/B005MIFWCQ
Not like this is going to break your banks ... LoL
check out the pictures & reviews
... Unfortunately... I can't get it to Canada
but still shares the treasures
just ordered it great price.hope its not junk. But o have amazon premium so can't really loose
I ordered this Sunday it came in today good quality leather.I love the fact that you can see the device on all sides with no bezel cover.However I do not like the forword folding stand.I will get used tto it or modify it to stand by closing backwords.
Much better then the acer branded case. I wasted 40.00 on that crap.
Thanks again for thelink
Erica Renee the geeky blonde chic.
$5 + 4.99 Shipping.
Still a good deal if you need one, but I already have a case. I was just gonna buy it cuz it was so cheap lol.
Thanks! Ordered one, you're right. Can't really go wrong for $10 bucks...
Vipertek
I have the Vipertek case, it is very good. Cut outs for speakers, camera etc. Gives the tablet a good leather look. Holds it in place nicely. Doesn't work has a stand in portrait. When you flip it back, say in your lap, the speakers get covered by the flap but it doesn't effect the sound bad at all. For that price, I may get another one. Great case. I paid $30 for it a few months ago.B005LMMXHA The first link.
My roomie has the Vipertek case for his Galaxy Tab and it's not bad at all for five bucks. If the Acer version is just as good I'd give it a thumbs up.
Looks exactly like my Blurex I got last month, and paid a whole lot more for. In for one so I have a spare, lol.
Seems they have now changed the prices on them. As they are now $11.95 for each one. And it now totals $20.39 for the shipping included. I guess you could add another item and try to get the super saver shipping deal for $25 over orders though.
Was likely a very short timeline as I feel that price was very generous. I got in on the 5.00+5.00 shipping However, it appears that it will not arrive until sometime between now and the time I retire.
Where are you from.
Louisville Kentucky here ordered Sunday got it this morning was shipped from CA.
Its very nice I got the open one.not the fully covered model.
Was not expecting it till mid next week.
i am using Leather Folio Case Cover for Acer Iconia. But i got it from rooCASE while back, for like 25$. And now its on sale from VIPERTEK.
Any way, the case is really good and has a really nice look and feel. Being able to use it at any angle is really nice. The only time i have an issue with it is, when you fold the front cover back and have it laying on table the speaker tend to get hindered. Causing music to sound abit different... But thats not an issue if you have headphone on .
Got mine in yesterday, and love it. Got the full covered one. All the ports are easily accessible. The sd slot is a bit tricky to get to while in the case, but let's face it, how often will I need to do that.
Just recieved mine today. Absoluely love it! Much better than i expected for 10 bucks lol.
Nice perfect. Been holding off on a case thanks OP
Sent from my PC36100 using XDA App
Nice case. better than I expected for$ 5 bucks. Get this, received a note from seller that if I submit a product review (didn't have to be a good one but it was), they would refund my purchase price, which they did.
Only complaint might be (a bit of a nit-pic here) when you have it in landscape view and have it angled up, it slips due to the dock port not getting a good grab on the groves.
Either way, a net price of $5 for an item that replaced the BB case is a good purchase. it has a sleek profile, gives easy access to all ports and protectd the Iconia.
Mine seems to hold fine in landscape angled view. When I am playing the SNES emulators and not pushing it to my TV, I have it in the case all the time without issues.
So I guess the Velcro in my swim suit wasn't enough to keep my little phone from flying out on this ride -
http://www.hersheypark.com/rides/details.php?id=31
Anyhow the people that worked there somehow managed to find it (far from underneath the direct tracks) and it was all alone..without its backplate or battery. It must of flown out of my pocket and bounced off a pole and the back plate and battery went flying in 1 direction and the phone in another. Anyhow im in an odd situation missing the back plate and hoping one of you guys has a destroyed phone you kept for good measure and I could pay you for your old leftovers. Hopefully nothing ridiculous as I am a student but I have no urge to pay 100 for a refurbished phone from insurance when Im a month away from upgrade anyhow.
Help a fellow XDA'er out
btw id obviously pay for shipping plus some cash for your trouble
I think you could get the both of them from Ebay for about $10 total. I can post a couple links when I get home..
Sent from my Nexus S 4G on Boost Mobile using Tapatalk 2
http://www.ebay.com/itm/SAMSUNG-ORI...ccessories&hash=item519b5fd3fc#ht_1488wt_1396
that's the spare battery i bought
http://www.ebay.com/itm/NEW-GENUINE...ltDomain_0&hash=item256a55afe5#ht_1250wt_1163
and there's the cheapest door i could find.
so about $12 total. not shabby.
Anyone have the original earphones that came with the phone who's willing to sell them? Unfortunately mine broke not too long ago after I sat up in a chair and apparently one of the housings was latched onto one of the legs and the housing came clean off They were pretty decent too, I think better than Apple's earpods, ironically :laugh: If you are willing to sell (preferably in new/ slightly used condition), send me a private message or email me @ [email protected] and we'll discuss pricing and method.
flamingsword1 said:
Anyone have the original earphones that came with the phone who's willing to sell them? Unfortunately mine broke not too long ago after I sat up in a chair and apparently one of the housings was latched onto one of the legs and the housing came clean off They were pretty decent too, I think better than Apple's earpods, ironically :laugh: If you are willing to sell (preferably in new/ slightly used condition), send me a private message or email me @ [email protected] and we'll discuss pricing and method.
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I'll send you an email at some point tomorrow.
I'll send them to you for free if you pay shipping. I don't use them, only tried them once and disliked them.