Hello,
I bought my Touch dual 2 weeks ago.
But after a week, i get verry unusual things on my screen.
The windows button appears in shading in the other menus and pictures.
It is just as it is burned on to the screen. But when i SR the phone sometimes its dissapear and sometimes not. Sometimes it is also dissapearing when the phone is on stanby and i turned on again.
Sorry for my English, i hope i explained it well.
I gave it back to the store and i will get my new Touch Dual today.
But i was wondering if someone else have or did have the same problem.
mine (and a few other users phones) came with that error aswell. I did a hard reset and now it works like a charm =)
jvieira said:
mine (and a few other users phones) came with that error aswell. I did a hard reset and now it works like a charm =)
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Click to collapse
Ok. I called in the beginning the HTC customer support. They sayed that it is not a common problem. They advised me to go back to the shop and changed with another.
The new Dual arrived today, so if this has also the same problem, i wil try hard reset.
Thanks anyway.
i have the exact same issue on my Touch Dual !!
I'm pretty sure that the hard reset will not permanently fix the problem cause i tried it and after a couple of days it returns. The strange thing is that i cannot find the pattern and how to reproduce it and therefore I'm not taking it to service cause i know their answer and steps: hard reset=>it will work=>give back to customer as fixed
Related
Hi guys,
Just wanted to know if anyone else has had a problem with their exec's touch screen in that mine has completely stopped responding. The hardware buttons and keyboard work perfectly, I have tried a hard reset, taken the battery out etc and still nothing. It's odd as it must have stopped working at some point today, but it has been sat in my desk all day so nothing has damaged it to my knowledge. It's really bizarre! Anyhow, O2 have said they're sending a new one out, just got 3-5 working days without my Exec now. It's very odd and I just wondered if anyone else had had trhe same thing happen?
Cheers,
Fin
Sounds like a ROM-related issue. Have you tried a newer ROM (if there is a newer one already)?
I thought it might be software related, but to be honest there is no new ROM I can flash it with (and not invalidate the warranty, since I wouldn't be able to flash it back with the original O2 ROM when I send it back). It's really strange, as it has been working for nearly two weeks absolutely brilliantly and now it has decided to suddenly stop.
Thanks for your reply,
Fin
Anytime, hope you can get it to work again .
I just purchased an Exec yesterday and have been having similar issues with the touchscreen since I first turned it on.
After a while it does work again, but every now and then it stops working, The hardware buttons still work, so the phone is still responding.
Triggers that seem to cause this problem include starting a program, flipping the screen or looking at the phone with an odd look.
When running the update from the my-xda site it already is at that version, so I see no need in patching.
I take it this is a hardware issue that I cannot fix so will be needing to replace the unit?
Dagan said:
I the screen or looking at the phone with an odd look.
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:lol: :lol: :lol: :lol: :lol:
I have the exact same problem on my m5000, stops working intermitently. Spoke to premier have a brand new handset on its way tommorow morning between 9-1. Not bad service free replacemeant and a brand new sealed box, so extra accesorys minus charger and battery.
Must be a common fault then. Mine started working again suddenlt the day before my new one arrived which was pretty annoying, although by peoples' experience here, it was probably only a matter of time before it packed up again. I have had my replacement a while now and it has so far been working perfectly.
At the moment it can't decide if its working or not.
It seems a couple of flips between landscape & portrait seem to get things working again.
I'll give it the weekend. See how it handles. Then most likely Monday I'll try get it replaced.
What do you reckon the best course of action would be? Go into the O2 shop and see if they'll swap it for a replacement, or contact O2 and get them to send me one.
Since there's always the chance the shop has a batch of duff phones.
hi all, i bought a tytn at ebay, but
the after a short time of using the bottom buttons, they stop working.
touch screen and buttons on the side are stíll working, but the bottom buttons are dead.
sometimes after turning off amd turning on they are working for a short time again. a restart also helps to make them work.
but its not funny to restart every 10 minutes.....
it is an e-plus tytn from germany with wm5.
do u guys think that it is a hardware or a software error?
I seem to have this problem on and off myself and think it's related to either the rom on the phone or the radio rom but am not sure which. It seems sometimes I have this problem and it seems to come and go depending on what combination of rom/radio rom I have installed. If I was smart I'd find a combination that works well for me and stick to it but I always like to play with things so typically every day or two I'm reseting
yeah, i have the same problem.... i hate to restart the phone every now and then, but I need to figure this out sometime soon, or I'm gonna upgrade to WM6 to see if that solves my problem. lol...
did anybody else have an idea to solve the problem?
crutav said:
did anybody else have an idea to solve the problem?
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http://cnn.cn/shop/8525tytn-flex-cable-p-1732.html
I opened up my tytn, to find out the problem, and I found a small crack in the flexcable mentioned above.
Before it was never opened nor did anything strange happen with it, so this seems to be yet an other production problem/fault..
More and more people seem to have the same problem, time to presure htc for a repair....
Ok for me this is too late, but all for the good cause.. will just order myself a new cable and try to swap it..
Any ideas where to get the flex cable these days? Not finding it at the link above and internet searches aren't panning out either.
FYI:
Just got back my HTC TyTN from service under warranty, sent for exactly the same problem.
The technician I spoke to directly said that maybe about 90% of the lower keys malfunctions are caused by the lower keyboard board behaving erratically and it is a well-known hardware problem.
A board replacement solved it, my TyTN is working perfectly again, they also replaced the stylus holding rubber (which was broken already from the early days) and, surprise, they upgraded my WM5 device (I had to revert everything to the initial versions before handing it to them) to the latest official HTC WM6 Rom. Even bigger surprise, although what I gave them was a WWE device, when I got it back they had upgraded it to the localized (official Greek) version. Life is good.
Anyways, seems the only real solution to this is a visit to the repair store, hopefully under warranty and reverted back to the original settings...
Hello, i switched on my dual this morning to find the screen mirrored, it seemed to be working fine, just that all the text and graphics were as though it were viewed in a mirror.
A reset solved this. I have not installed any new software on the device. Its a ordinary Orange UK rom. Its been working fine since end of November when i bought it and this is the first time this has happened.
Any idea what happened to it?
Cheers
No idea mate, but it happened to me once last week.
I was rushing out the door trying to load the MP3 player, a text came in and I assumed it was because I had mashed too many onscreen buttons at once. Obviously not, going by what you've just said.
Like you though, a soft reset righted the screen and it hasn't happened since. My other thought was that it might be hardware-related - loose connection or something similar
Sounds cool
Never had this issue though.
I had exactly the same problem! It's obvious that it is a common failure, so I hope we'll get a patch soon to solve all these issues.
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
hi maybey you install app thats not modifite for hd2 giving you this isseu have you try a hard reset you whil lose all apps installed but then you whil now if its app causing this, if its not fixed take your hd2 in for repair
how do i hard reset check this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
grtz weesje
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
Yep, that happened to me plus the screen started jittering with some weird actions. I sold the device and ordered a new one, to be delivered dec.19.
robertc17 said:
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
Click to expand...
Click to collapse
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
warhead1 said:
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
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Click to collapse
Sounds like the connectors under the screen came loose, either because it was dropped or just shouldn't have passed QA. Definitely a candidate for repair/replacement.
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
jagnet said:
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
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Oh of course, but the regular warranty process is to repair the phone. Being so new, I'd want a replacement.
For what it's worth, I posted a message asking about this same fault a couple of weeks ago but with no replies. I emailed HTC and they said it was probably a hardware fault and to either send it to them for repair or contact my supplier (O2). I spoke to O2 and they suggested that it might be because my SIM card is a few years old and suggested trying a new one. I thought this was worth a go so they sent me a new card but the screen still becomes unresponsive and the fault also survives a reset. In fairness to O2, they are now sending me a replacement unit which should arrive on Monday.
Question wifi related
deleted - wrong thread
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
FriedSushi87 said:
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
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Click to collapse
I sent my back and the first time it came back and worked for a week and then stopped working completely. I sent it back a second time, they paid for shipping and ordered a new screen and replaced the old. Nice thing, I bought the phone used and the warranty was still intact.
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
Sorry for my english. I used google translate.
metejnik said:
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
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Click to collapse
I just feel that you have a factory defective phone.. maybe it is better to check via SE tech. Hope they will accept the warranty.. Goodluck
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
metejnik said:
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
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Click to collapse
I hope so.. , if they didn't fix hopefully they will change your unit for better one.. keep your finger cross
better ask for a new one, you bought a new phone, not a repaired one...
me too i had a problem with touchscreen. I sent my phone to SE for repairing in warranty on 5 April, now i don't have it yet
A months ago my phone had another problem with the radio (gsm and 3g) and SE repaired it in 2 weeks