Database Users

Need help...Exchange ActiveSync locked my device

Ok this may sound really dumb but I was messing with my MDA last night and set up Exchange Activesync to sync with my work email.
Apparently the email admins (not known to me) enabled the device password policy. After I deleted my exchange activesync settings, the password setting is still there!
Yes, I already tried going into the "lock/password" setting option in the control panel but since the security feature was enabled through the Exchange policy, those options to remove them are grayed out!
Does anyone know of a way to remove this? I'm assuming there MUST be some registry settings I can edit??
I tried playing around with the registry but I'm not that familar with WM 5 registry so I didn't want to mess it up further.
Any help would be GREATLY appreciated!

Device Reset? That's what I did with my MotoQ. I think it is a registry setting though.
I was not able to find info anywhere on MS site how to reverse the darn thing. Even when I removed the policy from the Exchange system testing security settings, it would still prompt for the password.
Let us know.

I have the exact same problem. My device now locks after 1 minute, extremely annoying.
Does anybody have an answer to this problem?
Thanks in advance.

Well... what about talking to the exchange admin and find out the password?

I think you should ask to your exchange admin to remove security policies for your account and resync it !

Have you ever considered WHY there is a password policy enforced?
Maybe to secure the device when left unattended?
And there MUST be a policy enforced to enable a pushed remote wipe, in case you lose the darn thing.
In that case a password policy is the most simple way to do this.
I'm an Exchange Admin myself, and I also enforce a password policy.
So I guess they wont help you with removing.
And even when you remove it via the registry, and you sync it again directly with the server, the policy is enforced again.
So you end up with a device you cannot sync again with your work email.
But a lock policy of 1 minute is harassing somebody, it must be a mistake.
In that case you should contact the exchange admins.

It turned out to be a misclick by myself during the setup. Because I changed the password of my exchange account, I was asked if I wanted a password on my mobile device (according to the exchange admin). Unfortunately I clicked 'yes' en 'next' to fast, leaving me with a device that locked after a minute. Problem was 'solved' by a hard reset.

I suffer from this a whole day even after asking my Exchange admin to turn of that security policy on the server.
Finally I reach a clean solution:
go HKLM\controlpanel\password
turn Dword:HintCounter from 0 to 1
going back to setting-password, now the grayed options return to black.

huangyz said:
I suffer from this a whole day even after asking my Exchange admin to turn of that security policy on the server.
Finally I reach a clean solution:
go HKLM\controlpanel\password
turn Dword:HintCounter from 0 to 1
going back to setting-password, now the grayed options return to black.
Click to expand...
Click to collapse
sadly enough, this doen't work for me...
i also got the pushed policy from the microsoft exchange server so i NEED TO HAVE the $%^&$ password, onterwise when i'm configuring the pushmail it won't accept.
if it was just entering the password it would be okay but it seems that when i use the ''password lock fuction'' and push it on stand-by and back on again the today screen quickly show's to turn black again and sort of reload the page (this hapens in about one second).
and when i don't use the ''password lock fuction'' this doen't happen, so it's clearly the ''lock fuction'' that's causing it.
now how can I disable the password?? i know that normaly you can do this by disabeling this in the menu, but it's turned gray cause of the pushed policy i gues...
and i got the wake-up problem too, but that's also solved when the password is removed... :S
for the rest i can only say, REALY GOOD WORK, and that count's for al,most everything here, i'm really satisfied with my wm6 busniess edition, it rock's!!accept for the thing mentioned above...who can help me out??is there another register tweak to disable the lock?? thanks in advandce and excuse me for my bad english
grtzz
Remen (from the netherlands)

How to undo botched Exchange Servers Password Policy

I tried to set up ActiveSync/Direct Push on my 8525 to sync my corporate email without needing a laptop. I seemed to have gotten part way through the process:
The server pushed to me the new password policy complete with x-digit requirement and x-minute timeout.
When it came time to sync, it bombed (I tried another device - I just think my company doesn't allow ActiveSync).
I'm convinced IT isn't supporting that feature,
Problem - HOW DO I GET RID OF THE PASSWORD POLICY! I'd like to go back to my plain 4 digit PIN with the big keypad. I see some reg entries that must be associated, but I'm not sure.
I did a search on the forums, but didn't find anything. I appologize if this a newbie post ...

AFAIK there is no easy way to do this other than hard resetting the device. I had the same problem I had to hard reset it.

I could be wrong.. but from what i have read the password policy is set on the server and not the phone.. you would probably have better luck talking to your IT people than editing the policy on the phone..

shogunmark said:
I could be wrong.. but from what i have read the password policy is set on the server and not the phone.. you would probably have better luck talking to your IT people than editing the policy on the phone..
Click to expand...
Click to collapse
It is definitely set on the phone. It has to be disabled on the Exchange server before you can remove it from your phone. Once it's disabled on the Exchange server it requires a soft-reset before you can remove the lock.

Hi,
I have the same problem on my trinity ;-)
I delete the exchange server in activesync but security et here :-(
I found the solution :
"
Originally Posted by SeanH
I have been using a registry hack everyday to prevent my WM5 device from locking itself every 30 minutes. At around 7:00pm the company I work for forces a policy to my device using push email. At that time I open a registry editor and modify \hklm\security\policies\policies\00001023 from 0 to 1. That prevents the unit from asking for a password for 24 hours."

I had this problem on the HTC Kaiser as well; the SeanH solution works like a charm! The tick mark is NO longer grayed out!
Thanks!
006fazer said:
Hi,
I have the same problem on my trinity ;-)
I delete the exchange server in activesync but security et here :-(
I found the solution :
"
Originally Posted by SeanH
I have been using a registry hack everyday to prevent my WM5 device from locking itself every 30 minutes. At around 7:00pm the company I work for forces a policy to my device using push email. At that time I open a registry editor and modify \hklm\security\policies\policies\00001023 from 0 to 1. That prevents the unit from asking for a password for 24 hours."
Click to expand...
Click to collapse

Security code question

Hello to all.
I am using X1 with Dutch Tmobile.
One of the steps to complete setup for exchange account was providing lock pin/password, this was obligatory.
The problem i have now is that I can not disable it. Checkbox is greyed out and I can only change: lock time (0, 3, 5) and password itself.
I am really happy with Exchange acces from X1 but pin is really annoying.
Any help appreciated.
Cheers

gruczniak said:
Hello to all.
I am using X1 with Dutch Tmobile.
One of the steps to complete setup for exchange account was providing lock pin/password, this was obligatory.
The problem i have now is that I can not disable it. Checkbox is greyed out and I can only change: lock time (0, 3, 5) and password itself.
I am really happy with Exchange acces from X1 but pin is really annoying.
Any help appreciated.
Cheers
Click to expand...
Click to collapse
I have the same problem which is really anoying especially when using Tomtom as I have to type in my password every 5 minutes whilst driving.
From what I have been able to find out, it is caused by the policies on your server/exchange server, where for company information security reasons it requires a password and prohibits the phone user to dissable this function.
To change this, a change in windows server or exchange server is necessary.
If anybody can post instructions on how to do this I would be most grateful.

In Exchange 2003 SP2
You need to open system manager and click the + sign next to global settings. Now right click on mobile settings and select properties.
In the dialog box that has appeared click on device security and then u will have several options to do with the device pin code.
Enjoy.

scotjen1 said:
In Exchange 2003 SP2
You need to open system manager and click the + sign next to global settings. Now right click on mobile settings and select properties.
In the dialog box that has appeared click on device security and then u will have several options to do with the device pin code.
Enjoy.
Click to expand...
Click to collapse
Thanks for pointing me in the right direction.
In exchange 2007, start Exchange Management Console, navigate to Organisation Configuration/Client Access/Mailbox Policy Server. Double click, select Password tab and uncheck require password. Sync with active sync and then you can remove the password.
Huge thanks for that! It has been bugging the hell out of me. Am using Small Business Server 2008 and it does all these settings automatically so I had no clue where to look.

Saddly for me my organization is to big to alter anything on the Exchange server.
Exchange policy update is still a workaround when you do not sync for some time (vacation etc)

Unlock Code Changed (BSB Tweaks Prob)

Okay, my HD2 yesterday forgot my unlock passcode, I have not installed any version of sype, and running 1.66 WWE stock Rom. My Exchange Server security policies forces a passcode.
What i have found (tested) is that an option in BsB Tweaks is causing the problem.
The option that is causing this (or at least for me) is 'Owner Information - show or hide owner in settings'
When enabled, with the show notes, your Owner information and notes are displayed when you wake the phone (before slide to unlock) I wanted this option because it gives you a slightly better chance of recovering your phone if it gets lost.
It works well initially, then for some reason it fails to show, restart the phone and BANG, your passcode wont work!! I have experimented this and it happens every time.
Thought I'd let you all know my findings, and hopefully this bug can be ironed out.
regards
Paul

I've tested it some more today, and I'm pretty sure that it is the Owner info. Going to leave it off now, but would definitely want this feature fixed As i said before it does give me a slightly better chance in getting it back if it gets lost!

Have you tried using the Recovery Password from the Outlook Web Access for your exchange server?

It's not the Exchange password that gets forgotten, it the unlock code for the phone!!! You just cant unlock the phone, hard re-set is the only option!!
Its a know problem for some people that install sype! Same thing your passcode just will not work

Paul Boy said:
My Exchange Server security policies forces a passcode.
Click to expand...
Click to collapse
Microsoft said:
You can use the EMC, the Shell, or Microsoft Office Outlook Web App to recover a device password.
You can require a device password through Microsoft Exchange ActiveSync policies. A user can configure a device password even if your Exchange ActiveSync policies don't require one. If users forget their password, you can obtain a recovery password using the EMC or the Shell. The recovery password unlocks the device and lets the user create a new password. Users can also recover their device passwords by using Outlook Web App.
Click to expand...
Click to collapse
Is what I think you are looking for.

how to remove ms exchange client password/ pin lock

hi , is there any hack/software to remove/disable the ms exchange security password/pin phone unlock.............i have seen threads with software for wm 6.1 and earlier versions and apk for android, but is there any such thing for wm6.5/hd2

Find and change the registry key: HKLM/Security/Policies/Policies/00001023 to value 1
Hope it helps.

did that and was able to unselect the password check box, but soon after, the security protocol pop up came up asking to save a password., and back to square one

If it's the policy laid down by you admin it will repeatedly apply itself until you get bored of trying to change it...