Hi guys, I need some help here. I literally threw my wizard out of the window shaking out my bedsheets and it dropped three stories into the backyard.
When I turned it on again (the drop had opened the battery case), at first the screen was bright white, then turned darker and darker showing some sort of noisy stripes (static, not moving). When it goes into standby and is turned on again from there it does the same thing.
some facts:
- there is no visible crack in the display (neither from the side, I disassembled it)
- all buttons and the touchscreen are still responding (u can see that because the background lighting responds to them)
- the wizard is still accessible via usb
- I don't know whether the phone still works because I can't enter the pin w/o display.
It seems strange to me that the display should stop working while the touchscreen and the background lighting remain unhurt. I am thinking about replacing the display (only available together w/ the touchscreen and bg-lighting), but I am afraid that it might rather be a problem with the communication between the main unit and the display, even though there was no visible damage there.
Does anybody have experiences with that kind of behavior of the display?
Is the display that vulnerable that it breaks before the rest (light, touchscreen)?
I didn't find any cases similar to mine in the forum. If there are and my questions would be answered there, please direct me there.
Thanks for the help
ff
Try taking it apart, the force of inpact could have made a connection loose.
Disassembling I disconnected everything possible. Next thing would be to take apart the display/bglight/tscreen.
did you mean that? looks pretty fragile to me...
thx
yeah, I wouldnt mess with the display .. lol .. I meant a connection somewhere inside the device... like a loose ribbon or something
Yeah, seems hopeless. Guess I'll have to buy a new display and hope it works :-(
I'll post again once I got some results...
Problem solved
For the archive:
I exchanged the display and apparently only the screen was broken and the rest was unharmed.
I'd also like to add that two days ago (1 week after I repaired the thing) I dropped a plastic bottle on the phone in such a stupid angle that it broke the touchscreen. the next thing I will report here is whether it is possible to exchange the touchscreen only by doing some soldering.
a/t
Related
Hi,
I am still trying to resolve an on going screen problem.:-((
When I have my Universal opened up on my desk the volume and phone dialogs and occasionally the anolog/digital clock dialog keep on appearing and disappearing.
Some times it hardly happens at all and other times it is contant, to the point that the touchscreen won't respond to other input.
When in PDA mode I get a similar situation from the same edge of the screen, but this time the scroll bars go mad.
Previous posts here have suggested either grit in the edge of the screen or dirty contacts. I have pulled the screen apart and cleaned all the contacts as well as cleaned the edge of the screen and the case around the 'affected' area.
Since the problem seems to be down to one particular area of the screen - is it more likely to be pressure from the case or a connection issue.
I'm inclined to think it is pressure from the case, but don't know much about how the touch screen matrix works.
Any help with this would be appreciated - at the moment the screen problems are rending the device pretty unusable.
Surely someone here mush have some ideas, this is driving me mad.
Currently running with the back of the screen off and prodding and pocking at connections to see if it makes any difference, but doesn't seem to.
Next stop is to strip down the base to see if there are any issues with the connection of the screen cable on the main board.
The frustrating thing is that the problem seem to appear and disappear - sometimes it if fine and then other times the dialogs are appearing.
When I have the dialogs appearing I try opening and flipping the phone back and forth and sometimes it goes back to normal but more often than not it doesn't.
The first thing that I want to establish is what is likely to be causing the icon area screen to appear as though it is being pressed?
Cheers,
Julian
I'm definitely no hardware expert but my Universal showed a similar behaviour a few days ago and I'm quite sure it has something to do with the case and/or the cable(s) between the screen part and the main body of the device.
In my case, only a small part of the touchscreen (lower left corner) remains working and the speaker on the display side also refused to work anymore. I've applied some pressure on the edges of the display and the speaker "slowly" began to work again... and so the touchscreen did.
Good luck :?
.ox
Is your phone now working properly?
I have had the screen apart, but do major change. Next stop strip the whole thing down.
I'm starting to suspect the cable, but cannot see any obvious problem with it.
Yes, currently my phone works perfectly.
Did you check the connectors "inside" the display part of the phone (e.g. receiver, ...)?
.ox
Hi,
I have opened up the back of the screen and checked the connections of the ribon cable to either side of the screen and also checked the connection of the actual screen to the circuit board.
It would be useful to know a bit more about how the touch screen side of things work bearing in mind that only one corner of the touch screen is being affected.
I'm going to try to strip down the whole phone and check the connections on both ends of the cable between the screen and the main unit to see if that makes any difference.
Well, I have stripped down the phone and cleaned the connections on both ends of the cable between the screen and the main board and at first for a day or so the problem appeared to have gone away, but now it is back.
I am starting to suspect that it is a problem with the actual cable, possibly a loose connection in the wires - the connectors appear OK and problem appears and disappears when the screen is flipped.
I read here that you cannot buy the cables seperately - is this true?
The next option is to take the cable out and either check all the connections and repair it, however it is a random fault so difficult the trace.
The other option I have considered is to bind the cable tightly with PTFE pumbers tape which is thin enough not to cause any problems, the PTFE will bit will help when flipping the screen and binding it might (hopefully) ensure any loose connections don't remain loose.
Any other ideas from here?
Well this could be really e serious problem:
using my X7500 I noticed the display light level decreasing a little bit. I supposed it could be a wrong impression of mine. So I tried to push the upper side of metal case and I noticed the light coming up. Then I made a little pression on the same edge (near HTC brand as well the lower opposite side) and the light decreased again.
I assume there must be a problem with led position under metal cover. It's eneogh a little pression to have problem with light display. Maybe it could depend on "shock" due to the keyboard hook-up that could damage led connector inside...
Please help and tell me if you have noticed same problem...
Please any suggestions for this problem?
asci said:
Please any suggestions for this problem?
Click to expand...
Click to collapse
Sorry asci - not come across this problem with my Ameo.
Hi...
try to make a little pression under jog dial button...around that area and notice if something happen with brightnes.
Thank you for your courtesy.
asci said:
Hi...
try to make a little pression under jog dial button...around that area and notice if something happen with brightnes.
Thank you for your courtesy.
Click to expand...
Click to collapse
Tried the suggestion you made but no problems here either asci. Maybe your unit is faulty. Try returning it due to electrical shortage or something similar. It certainly does not sound normal.
asci said:
Hi...
try to make a little pression under jog dial button...around that area and notice if something happen with brightnes.
Thank you for your courtesy.
Click to expand...
Click to collapse
Yeah, tried that - absolutely nothing happening.
I turned it back to assistence...it seems to be an isolated case, and they could tell me when I'll have it back.
HTC customer care: bad assistence:
1. they didn't solve my problem yet;
2. they didn't answer to my mail.
I purchased an HTC X7500 on 21.05.2007. After two days it immediately showed some problems related to LCD display. In fact on making a light pressure all around display metal case, especially near the hardware buttons on left side, the LCD background light became weak as it loosed brightness.
I brought it immediately to a technical customer care for reparation. After two weeks it returned back but the problem related to display brightness still persist.
1. The backlight is weak and display is not so bright and not stable too as the very first time I tested it. Now when I connect 4 in 1 cable or mini USB one, and some time even when a set stylus in its lodging, by doing some little movement of the cables connected or of the stylus in its lodging, the backlight display increases to its normal brightness level for while after that it turns itself weak so that display colors appear not vivid and with a lack of brightness. Before testing it I verified that all backlight levels were set on maximum level with any power option.
2. When I browse through menu icons and select them (without launching application) their appearance is not stable and it seem to flicker.
3. If I set a white background on display it seems to be completely crossed by horizontal stripes and its appearance (color and brightness) is poor.
So today I had to come back to HTC customer care point to leave it for the second time in twenty day.
I would like to point out that I am a professional user and I’m really disappointed about it. I had to bring my device to a technical assistance point twice and the first time, I had it back not repaired.
Considering that, and also considering its high price and that it came with original unmistakable manufacturing faults, I am asking to HTC for a replacement of the device with another X7500 perfectly working.
Best Regards.
asci said:
HTC customer care: bad assistence:
1. they didn't solve my problem yet;
2. they didn't answer to my mail.
I purchased an HTC X7500 on 21.05.2007. After two days it immediately showed some problems related to LCD display. In fact on making a light pressure all around display metal case, especially near the hardware buttons on left side, the LCD background light became weak as it loosed brightness.
I brought it immediately to a technical customer care for reparation. After two weeks it returned back but the problem related to display brightness still persist.
1. The backlight is weak and display is not so bright and not stable too as the very first time I tested it. Now when I connect 4 in 1 cable or mini USB one, and some time even when a set stylus in its lodging, by doing some little movement of the cables connected or of the stylus in its lodging, the backlight display increases to its normal brightness level for while after that it turns itself weak so that display colors appear not vivid and with a lack of brightness. Before testing it I verified that all backlight levels were set on maximum level with any power option.
2. When I browse through menu icons and select them (without launching application) their appearance is not stable and it seem to flicker.
3. If I set a white background on display it seems to be completely crossed by horizontal stripes and its appearance (color and brightness) is poor.
So today I had to come back to HTC customer care point to leave it for the second time in twenty day.
I would like to point out that I am a professional user and I’m really disappointed about it. I had to bring my device to a technical assistance point twice and the first time, I had it back not repaired.
Considering that, and also considering its high price and that it came with original unmistakable manufacturing faults, I am asking to HTC for a replacement of the device with another X7500 perfectly working.
Best Regards.
Click to expand...
Click to collapse
Good luck and let us know how it turns out. I hope HTC doesn't become so big that they stop listening and taking care of their customer. I would hate to look for another high end phone manufacturer.
Arrived today...replaced.
Really need help here,
My hermes suddenly decided that visuals are no longer needed.
That means the screens stays off all the time (yes even in bootloader mode).
It works, receive calls and flashes roms but in no situation can I see anything on the screen (pitch black screen).
I've got no warranty so I took it apart and checked each cable and connector - no issues were seen. I tried changing SPL-s, RUU, Roms all worked but left my tytn with that black screen.
Did anyone see this happen or has any advice?
This sucks big time :-(
No one? Oh man, I guess it's dead then :-(
Last bump before giving up and throwing it away - please?
send it to me if your gonna throw it away : - 0
I've given up on mine as well. It has white screen though. Where do I dump this thing?
If it is out of warrenty, I would take it apart as is sounds like the hardware, check the connections to the LCD. Does the backlight still work, or if you put it in strong sunlight, can you see the LCD working?
My Hermes had a white screen also. I found that if I squeeze the bottom right hand corner whilst resetting it would sometimes work. It seems there is a chip on the switch board that needs the right ammount of pressure on it. I think it was a design flaw as the herm200 and 300 are different. If applying pressure works and you are confident enough take the hermes apart and put a couple of small pieces of plastic or paper between the front buttons and the small square chip on the switch board. This worked for me.
The service guide is available if you google. Let me know if you need more info.
As for the black screen that sounds more serious sorry not seen that one.
what are you guys willing to sell your pdas for? Mine fell in a puddle and i need one for parts. The white screen might be fixable the first couple of times but then it dies off for good, the black screen i've never heard of.
So if you want to sell for a reasonably cheap price let me know, i can buy a new keypad online for $50. So around there would be nice!
i.a.wright said:
My Hermes had a white screen also. I found that if I squeeze the bottom right hand corner whilst resetting it would sometimes work. It seems there is a chip on the switch board that needs the right ammount of pressure on it. I think it was a design flaw as the herm200 and 300 are different. If applying pressure works and you are confident enough take the hermes apart and put a couple of small pieces of plastic or paper between the front buttons and the small square chip on the switch board. This worked for me.
The service guide is available if you google. Let me know if you need more info.
As for the black screen that sounds more serious sorry not seen that one.
Click to expand...
Click to collapse
I just tested this on mine and actually got some results.
mines the opposite though, it will NOT work with any pressure. I left all the screws loose for that board under the buttons, and left the LCD assemble screws out on that end and it works, But if I press the keys it whites out again and won't come back until I repeat the dis-assemble/re-assemble
I had a similar problem but this was after someone dropped mine on the floor. The screen would just be white screen, while everything worked. If I pressed the bottom right of the phone it would sometimes come on and stay on for a little while but would eventually always go to white screen.
I did manage to use the phone but had use a program called Net Control which allowed me to control the phone over WIFI with the phone screen shown on the PC. Got the phone replaced in the end by the people who dropped it.
i got the flex cable and my phone still has the white screen problem....wtf///
Hi, i have been experiencing a screen display problem.
When i power on the Hermes the screen does not power on.
If i then place the Hermes on a hard surface and press down hard on the long sides at the edge of the screen i can make the backlight and display appears.
However, if i release this pressure the backlight remains on but the display will become scrambled. The scrambled display is variously showing white noise, scan lines, mispositioned graphics, and ultimately fading to white.
Also, if the phone rings the audio is distorted and crackling.
I have dismantled the Hermes as far as removing the housing for the LCD from the rest of the phone. I then opened up this housing and disconnected / reconnected the LCD flex cable that is by the very edge of the housing. Then reassembled phone. No improvement was made, in fact the display issue was made more tempermental!
However the phone stil works as i am using it at the moment as a 3g modem for my laptop.
But it is extremely frustrating / near impossible to use it for any other purpose in this condition!
I am wondering as to what the problem could be and how i might solve it?
I am thinking that the problem must be due to a poor connection / oxidation / dry solder somewhere.
I would appreciate advice as to what i could do to solve this issue myself.
Next steps???
>>> Would there be any use in spraying a little WD40 into cable contacts?
>>> Someone has suggested passing a heat gun over the PCB to bond any solder that may have cracked.... Although i am sure that this is a trick that can work with old PCBs that he plays around with i am not so sure that this would be such a good idea on the flimsy multi layer boards in the Hermes.
Let me know what you think of these ideas...
white screen
Hi..not sure which version of the hermes you have, but this has been a common problem for years. My Cingular 8525 did the same thing. I finally figured out while placing the phone into a desktop charger that it was putting pressure on one lower corner of my phone and it would go white. It got to the point any pressure on it would cause the screen to fade to white. I contacted AT&T tech support about it and even though fone was out of the warranty period(over a year) they sent me a refurb ATT branded 8525 at no charge. I've had that one now close to two years with no problems.
Hi Oleschuldad, thanks for your reply. I have the Hermes100 branded as the "ORaNGE SPV M3100". Yes i have read that the white screen issue is a major blight for the hermes phone. From what i have read It seems that there are numerous causes and the problem can be difficult to trace to a specific component. The problem that my phone has is the opposite to the what you had with your phone. In that i must EXERT PRESSURE on the phone to be able to read the display. The indication is such that i am certain that it must be the result of either loose connection / bad solder / corrosion somewhere.
Think that i will get a can of electrical contact cleaner spray and clean the contacts on the flex cables.
Looks like corrosion is definitely an issue in my phone as there is some green oxide on the round watch type battery that sits on the main board next to the contacts for the main battery.
I will have to strip the phone down again at the weekend.
Hello,
for first I've already read some topic covering the white screen problem. I have the white screen every time on my Hermes since booted. Going into bootloader also shows white screen. I don't see any signs of misalignment.
I've already taken apart my Hermes and reconnected all connectors I've seen, including D-Pad connector, tightening and loosening the screws by it. I see there's nothing else I can fix without replacing any parts (or am I wrong?) What should I buy? Do you think that the actual screen may be faulty? Or maybe the flex is damaged and I should buy it? (well I think that some chip is connected to flex so I don't know if it can be replaced anyway). My main question is: if the screen is all white, is it possible that the actual screen be faulty?
It could be a number of things which could amount to $$$$ by throwing parts at the phone - may be cheaper to just buy another. Before the completely all white screen did you have occasional white screens with increasing frequency? First try some of the fixes for correcting whitescreens - pressure on the dpad - etc. If you still get nothing the chip could have come loose - but who knows?!!!! Need some more information - history etc.
Unfortunately don't know the history... bought cheap off ebay hoping it can be easily fixed already ordered the screen, if no luck, will send as spares/repair in my country - should earn something anyway.
i have a fault with mine some times (well a lot now) when i open it or close it all the way i get a funny fuzzing on the screen and some times it just ends up going black, move it back and forth a bit and the screen collour is inverted. i have to press the power button twice once for off then back on and it stays normal collours till u move the screen again. is this called white screen?
Not really - yours should be an easy fix. Seems like the flex cable is either loose or cracked slightly. It only occurs when you slide the keyboard out right? Any problems with the front keypad - with the unit closed?