Database Users

minisd problems after device goes into standby

Anyone else having an issue where after the trinity goes into standby maybe 2-3 times you are no longer able to access the minisd card? It still shows it being there.. but if you try to open any files it comes up with errors or will hang before finally timing out. The only way to resolve it for me has been to eject it and reinsert the media. The card works fine in my Wizard so I know it's not the card. The card is a 1gb Kingston Tech.

This dosen't help you anything, but just for information; it works fine for me... I've got a 2 GB miniSD from Sandisk

export800 said:
Anyone else having an issue where after the trinity goes into standby maybe 2-3 times you are no longer able to access the minisd card? It still shows it being there.. but if you try to open any files it comes up with errors or will hang before finally timing out. The only way to resolve it for me has been to eject it and reinsert the media. The card works fine in my Wizard so I know it's not the card. The card is a 1gb Kingston Tech.
Click to expand...
Click to collapse
Maybe you are right and it's not the card, but I have lost count of how many messages I have read in forums about problems with Kingston cards!
I have a 2gb Sandisk card and it works fine I use windows media player with all mp3 files stored in the card so I would have noticed this problem immediately.

thanks for the responses.. I'm going to buy a new card and see if that works better

Problem Solved!
I went ahead and picked up a 2gb transcend card and now my problem went away. Thanks for the suggestion to try another card.

export800 said:
Anyone else having an issue where after the trinity goes into standby maybe 2-3 times you are no longer able to access the minisd card? It still shows it being there.. but if you try to open any files it comes up with errors or will hang before finally timing out. The only way to resolve it for me has been to eject it and reinsert the media. The card works fine in my Wizard so I know it's not the card. The card is a 1gb Kingston Tech.
Click to expand...
Click to collapse
I'm also having problems with my SanDisk 2GB card. Didn't exactly check if the problems occur once it's gone on stand-by a couple of times but yes, there have been times I've had to eject and re-insert it to get it working again.
I'm fairly sure it's a bug and not the card because I've also been using the same card in my HTC Wizard and it's worked fine.
Hope there are some ROM updates soon.

same problem with my 2gb 80x from transcend, the card disappear in file explorer , i have to eject and re insert it too.

I did see it happen once and that was on the first day of use.

hmm.. wierd my transcend 2gb card has been working flawless for the past 4 days.. whereas my kingston 1gb would disappear within a few minutes. Guess it's all in the luck of the draw at this point until we get a rom fix. At least the good news is that Trinity forced me into upgrading to a 2gb card which I wanted to do anyway. So I'll give the phone credit for at least that

Initially I had the simmilar problems with my Sandisk 2GB card.
Then I discovered that PocketMax Phonealarm 1.57.00 caused problems. After I went back to Phonealarm 1.56.10 everything worked fine again. The most recent version of Phonealarm is 1.58.00 but I did not try that version yet as 1.56.10 works fine for me.
To see if your Phonealarm is causing problems just try to uninstall, softreset and use your device for a while without Phonealarm.

Since I have never used Phonealarm I'd go for a bug.
I have a Trinity and I noticed this problem with every program or data stored on my 2gb card.
Here is my conversation with the HTC support team :
Q : "I have a serious problemn with my new p3600 : each time it resumes from stand-by mode, the micro sd card is not recognized anymore. The result is I can't use my GPS software or any program installed on the card, nor any program can access to system files or music.
WHat can I do to fix this rather bothering issue?"
A : "Dear Mr. Simon,
Thank you for contacting HTC Europe support.
With regards to your query, there are no known issues with this device and storage cards. I would however advise you that these devices though they may work with 4GB cards are only tested with 2GB cards. If your SD card is over 2GB i would advise trying a smaller one.
If the card is 2GB or smaller,you may wish to try a hard reset or a different make of card.
Failing that the contact details below are for your relevant repair center."
If anyone has a hint on this issue, please let us know because it's rather disappointing for such an expensive device.

cadarn said:
If anyone has a hint on this issue, please let us know because it's rather disappointing for such an expensive device.
Click to expand...
Click to collapse
That sure was a disappointing reply from them. I'm pretty sure their tech department is aware of this and its just their support staff that aren't informed of these things.
Anyway, time to play the waiting game.

Had this issue with my 1gb kingston card but the problems occured more often when i was installing and uninstalling apps, with the 2gb from Sandisk at the moment no problems.

fluke said:
Had this issue with my 1gb kingston card but the problems occured more often when i was installing and uninstalling apps, with the 2gb from Sandisk at the moment no problems.
Click to expand...
Click to collapse
No problems with my sandisk 1GB card.

I have used a kingston 2gb card for about two weeks now and I do not have any problems whatsoever with standby and this brand of miniSD

I had the same problem initially with a unbranded 2gb mini-sd purchased from ebay. I purchased a new 2gb Transcend and no problems yet.

Be Cereful with HighSpeed New SDHC Transcend
Good Morning,
It appears that the transcend card you refer to does not work in our p3600 device. Therefore it seems that the P3600 does not support SDHC cards.
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
HTC Support
[email protected]
http://www.htc.com

I just bought a sandisk 1gb and haven't noticed any bug since. Therefore it means the Trinity doesn't like no name cheap memory cards.
At last, I can make the most of my little wonder!

Has anyone tried with the sandisk ultra cards?

I have an Ultra Sandisk 2 GB and it works like a charm on my Trinity. However, I recently used the Pocket Mechanic 2,23 and it screwed up my mini sd and warrented a format from my laptop following the defragmentation of the card through Pocket Mechanic. It is reported that Pocket Mechanic screws the sds if you use them to mess/ format or defragment the cards. I reinstalled everything with the exception of PM and now I have no problems.
Regards,
Gilbert

An issue with WMP PPC v.10 can't see storage card...

Ok, I don't know what is going on but my device pics up and uses my storage card fine. However, my WMP wont' read the card and when I try to "update" the library with update library function it goes almost the whole way and gets stuck when it says adding files.
Anyone have this problem??/
errrrrrr
do you guys use a better player with sync capabilities and what have you? thanks in advance.

Go to your storage card. delete the folder MSMETADATA and then load WMP and try to update the library again. It should work now.

wow, you are my genius for the day... THANKS...
whoahooo... I have another question but I am going to post the thread over here. I know the rules are a bit different but I love my music and I am trying to set up the sync for this phone... could I pm you or link you to the other thread I am starting...

@rene_canlas: this one is bugging me as well! i'll give it a shot the next time WMP10 doesn't see my card again [just did a hard reset and formatted my microSD cause of this].

bnycastro said:
@rene_canlas: this one is bugging me as well! i'll give it a shot the next time WMP10 doesn't see my card again [just did a hard reset and formatted my microSD cause of this].
Click to expand...
Click to collapse
yea, why does it do this... how does this happen?

I've owned 3 WM5 PPCs before the TyTN and didn't encounter this problem
--
dopod 838 + 1Gb SanDisk miniSD = no problem
hp iPAQ rw6828 + 1Gb SanDisk miniSD = no problem
O2 XDA Exec + 4Gb Transcend SD = no problem
HTC TyTN + 1Gb Transcend microSD = problem
--
I was starting to think that maybe my microSD card was defective but I guess I'm not the only one.

bnycastro said:
I was starting to think that maybe my microSD card was defective but I guess I'm not the only one.
Click to expand...
Click to collapse
This is microSD card issue.
I had HTC Apache (PPC6700) with miniSD - no problem
I had Hermes with microSD 1GB SanDisk - problem
I have Hermes with microSD 2GB SanDisk - problem
AFAIR problem is with microSD card and it's Digital Rights Management.
My problem happens when I switch SimCards, new SIM card and WMP does not see nothing on microSD.
Similar problem I had with coping data (GPS maps) via card reader/writer - problems accured, via ActiveSync - no problem. Difference was in speed.

I have this problem quite frequently every week or so, really annoying. Using 2GB Sandisk card.

my TyTN had this problem, after browsing the memory card, the "MSMETADATA " folder was 32gb big...on a 2GB card? WTF????
the files inside the folder had foreign symbols on and stuff...and wouldnt delete with the normal "press the "delete" key button.."
i couldnt delete it, so i have to copy everyhting to computer, and then format the card! and after then its worked fine
bit crazy! also other media players struggled to add media files and the phone locked up...

So is it something wrong with the TyTN or is there something wrong with microSD cards in general

I had a similar problem; I put the MicroSD card in Windows and ran chkdsk /r on the MicroSD card which then said it found files, converted the lost chains to files. I then was able to delete the new "lost chains" and the original folder. I also have the SanDisk 1gb/2gb cards. I guess sometimes the card gets sort of dislodged maybe and that is what wacks it out?

christian15213 said:
Ok, I don't know what is going on but my device pics up and uses my storage card fine. However, my WMP wont' read the card and when I try to "update" the library with update library function it goes almost the whole way and gets stuck when it says adding files.
Anyone have this problem??/
errrrrrr
do you guys use a better player with sync capabilities and what have you? thanks in advance.
Click to expand...
Click to collapse
I have had the same problem on my TyTN since June. The work about is only a temporary solution.
I contacted HTC Europe and they advised me that they were are aware of the problem and that it would be corrected in a future update. Have updated but still have the problem.
I have noticed that the file MSMETADATA is not present on the storage cards on the latest phones. So I will take mine in to be repaired.
I suggest you do the same.

I don't know this for a fact but i have read that it is a problem with sandisk cards only...anyone know if this is true. I had it and i have a 1gb sandisk.

2Gb Dane-Elec Memory card hangs

Hi, I'm having problems with the 2Gb Dane-Elec mini SD card in the Trinity (original; did not flash it or something...)
The card just cannot be accessed after a while, or after I run a program off it. For example: I have TomTom Navigator maps stored on it. When I run TomTom, All works fine, but when I close TomTom, the card cannot be accessed anymore. In the explorer, the folder list is all garbled and shows strange symbols. When I remove the card and re-insert it, all works ok again. So, after I do something with the card, I have to remove it and re-insert it in order to get it working again.
When I then re-insert the card, it shows up in the Explorer with the name "StorageCard2", because apparently when the card cannot be found, a folder called "StorageCard" is created on the device.
I'm trying to figure out if this is caused by the storagecard being faulty, or perhaps an error / incompatibility in the device.
Any ideas? many thanks in advance!

Technative said:
Hi, I'm having problems with the 2Gb Dane-Elec mini SD card in the Trinity (original; did not flash it or something...)
Click to expand...
Click to collapse
It seems that the Trinity has this problem with some memory brands more than others. I have a 2GB sandisk and I don't have this problem. Another possibility is that problems lie in how the memory card is used: I use the card only to store music and other documents, but I don't have programs installed in the card.... maybe that's the reason why I am spared this problem?

I'm having the same issues with a TakeMS 2GB mini sd card. I've tried different formats (FAT16, FAT32) with no success. I sent an email to HTC and they told me they didn't know of any incompatibility problems with mini SDs.

same here in greece with mini sd 2gp sandisk and take ms !!! only 1 gb work perfect

Same problem with TakeMS 2Gb miniSD. Works fine on my girlfriend's nokia N80.

Technative said:
Hi, I'm having problems with the 2Gb Dane-Elec mini SD card in the Trinity (original; did not flash it or something...)
The card just cannot be accessed after a while, or after I run a program off it. For example: I have TomTom Navigator maps stored on it. When I run TomTom, All works fine, but when I close TomTom, the card cannot be accessed anymore. In the explorer, the folder list is all garbled and shows strange symbols. When I remove the card and re-insert it, all works ok again. So, after I do something with the card, I have to remove it and re-insert it in order to get it working again.
When I then re-insert the card, it shows up in the Explorer with the name "StorageCard2" , because apparently when the card cannot be found, a folder called "StorageCard" is created on the device.
I'm trying to figure out if this is caused by the storagecard being faulty, or perhaps an error / incompatibility in the device.
Any ideas? many thanks in advance!
Click to expand...
Click to collapse
You've probably already tried, but formatting the card with XP with a card reader in FAT 32 might help.

Mine is starting to have the same problem too! I have a Kingmax 2gb minid-sd card. However. I didn't see any problems like this until a few days after I flashed to the new gps rom. A soft reset will bring everything back for me.

My SanDisk UltraII 2Gb works perfectly so far, both in FAT32 as in good ol' FAT format.

I don't think this is a card compatibility problem, more likely a bug in the OS somewhere or a conflict with some program. I have an SanDisk UltraII card like oVan (don't smile too long oVan ). Everything was fine for two weeks and then I experienced the problem, only the card got corrupted. I did a hardboot and reinstall and it seems to be fine for now.
It did happen after I did a restore created by SPB Backup (latest version). I noticed after the restore some things weren't as they should be. Not sure if it caused the problem or if it was just coincidence.
I think it would be helpful in figuring this out if people posted their Rom versions in case it is a bug in one of the roms, no?
Mine is
Rom: 1.15.405.5 10/23/06
Radio: 1.20.00.11
ExtRom: 1.15.405.101

shoey5 said:
It did happen after I did a restore created by SPB Backup (latest version). I noticed after the restore some things weren't as they should be. Not sure if it caused the problem or if it was just coincidence.
Click to expand...
Click to collapse
Garsp...
'hope this is only a coincidence

Same problem here... and i am using a 2gb sandisk minisd card... occasionally I won't be able to see my files... and it will sometime give me weired characters when i open in the explorer... a soft-reset will bring it back to life again, but this is very annoying.... I was thinking that there is a problem with the card or with the brand and was thinking about buying a new card.... but now after reading this thread it looks more like a problem with the device itself

mo7al said:
Same problem here... and i am using a 2gb sandisk minisd card... occasionally I won't be able to see my files... and it will sometime give me weired characters when i open in the explorer... a soft-reset will bring it back to life again, but this is very annoying.... I was thinking that there is a problem with the card or with the brand and was thinking about buying a new card.... but now after reading this thread it looks more like a problem with the device itself
Click to expand...
Click to collapse
I remember the Magician had a similar problem with the SD card until finally a ROM upgrade became available that would fix the problem.
Early adopters have all the fun

Same with Kingston 2GB
Same here with the Kingston 2GB card. Happened to me both before and after the ROM upgrade. A soft-reset (or ejecting/reinserting the card) fixes it, but it's quite annoying!
Lee

I have the same problem with 2 GB Kingston MiniSD.
But I also have a 512 MB MiniSD with this feature.

I sent an email to HTC pointing to this thread and received the following reply:
Hello
We have now been made aware of an issue similar to this that you describe.
We are currently testing and investigating this issue and hope to have a resolution shortly.
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
HTC Support
[email protected]
http://www.htc.com
Click to expand...
Click to collapse

Great. I hope we hear back soon. I'm using Kingmax 2gb sd and it seems to only happen after I upgraded the ROM. I used it for 3 weeks without a hitch before that.

jorgerib said:
I sent an email to HTC pointing to this thread and received the following reply:
Click to expand...
Click to collapse
Thanks for escalating Jorgerib!
Can't wait to see what they do with the info...

I have some new information regarding this issue.
I formatted my Kingston MiniSD with another PC and so far so good.
When I used the phone or my home desktop to format I keep getting this problem 4-5 times / day.
But 2 days ago I reformatted my MiniSD with a laptop and since then everything OK.
Maybe you can try the same (try to format another memory reader) and we will see if it helps.

I've tried to reformat the card with a laptop, with a desktop pc (both with card readers) and in the device using storage tools with no success. The symptoms are similar to the ones reported by sdhc card owners. Does anyone made any progress with this?

I had an Apacer 2GB card and I had the same problems. I also first thought it was the card but now... Actually I'm afraid of buying a new card because I alread lost some great pictures/videos.

Storage Card Not Being Discovered

My HD2 either doesn't discover the storage card, or loses it after just a few moments.
I have tried two different cards (the 2GB supplied and my 8GB microSDHC).
Has anyone had a similar problem?
Any ideas?
Or is my phone defective.... Help!

^2 options
either storage card is defective or phone is defective...
seems like you did a cross change...
try another storage card on HD2 and try your HD2 storage card on another phone.
then you know which one causes this.
Usually 95% of the cases its the storage card thats defective

My 8Gb card works in my Xperia X1 - the card is a Sandisk Micro SD HC. Whereas the card supplied is a 2Gb Sandisk Micro SD.
Not sure what HC is.
I assume the HD2 can take a 8Gb card - but unsure about the difference in the cards.

graemenwallace said:
My 8Gb card works in my Xperia X1 - the card is a Sandisk Micro SD HC. Whereas the card supplied is a 2Gb Sandisk Micro SD.
Not sure what HC is.
I assume the HD2 can take a 8Gb card - but unsure about the difference in the cards.
Click to expand...
Click to collapse
HC = High Capacity IIRC
The HD2 can take an 8gb card.
The cards don't seem to be faulty (that is assuming that you've tested the 2gb also).

Try a reset/hard boot. I have had this issue before with other phones and that sometimes fixes

indeed SD stands for Secure Digital and HC for High Capacity...
the next generation will be SDXC (with eXtended capacity)...but thats coming 2010 or 2011..
anyway seems like your phone has an issue. Because HTC devices of the last few years are all capable of SDHC memory cards and they support either 16 or 32 GB.
I would make use of my warranty. But before try a hard reset.

Thank you all for the information.
The HD2 doesn't like that 8GB SDHC Card. When in the memory section of the phone, it recognises it, displays it used/free space, then shortly afterwards states no card is installed!
A hard reset, if no luck, I'll return it... fingers crossed.

Crap!
Hard reset didn't work! Why do I always get the duff unit!
I find it strange that it detects the card for a while then loses it...
Sending it back tomorrow for exhange....

thats the only reason I'm not such a big fan of online orders...in warranty cases everything takes a little longer.
but don't be discouraged...worse things happen in life. keep your head up

At least in the UK you are covered by Distance Selling Regulations. Hope you get it sorted soon mate!

Did you try to format your SD card?
I faced a similar situation with Diamond 2 where the SD was faulty until I did a quick format Fat32 and it worked perfectly

faced this issue in my touch hd AND x1. try formatting the card - helped me twice.

Did you install SD tune up? I also had the same problem. I uninstalled SD tune up and reset and storage card was found again. also I installed s2u2 but believe it was the former app that caused the problem.

Ah-haaaaaaaaaaa!
Formating to FAT32 has fixed the problem - thank you all for you help and suggestions.
I also must say thanks to HTC tech guru's too who experimented with various memory cards too.
Now to start a new thread on Bluetooth - Car Kit...

graemenwallace said:
My HD2 either doesn't discover the storage card, or loses it after just a few moments.
I have tried two different cards (the 2GB supplied and my 8GB microSDHC).
Has anyone had a similar problem?
Any ideas?
Click to expand...
Click to collapse
I had the same problem with my 16 Gig card. I made a backup of the card on my pc, formatted it and inserted in my HD2 and from that moment I had no problem anymore

[Q] Copy error to storage card

Using an HD mini, latest ROM 1.36.401.1 fitted with a 32GB memory card.
Phone syncs fine and I can copy files to the storage card using activesync but as this is very slow with larger files I've tried to use the disk drive mode.
Problem is that the file starts to copy and after a few minutes of transfer I get the error message "The Parameter is incorrect" After this I have to disconnect the phone and reconnect to be able to try again.
It was one of the reasons I bought the phone and added the memory was to be able to load on some video to watch. I use it for music files and sysnc these using media monkey with no problems at all.
Any idea's....?
I checked the HTC site but found nothing, I've also formatted the card in the phone in case it didn't like it being formatted in the PC.

I use a Sandisk 8GB Class 2 SDHC card, never experienced that kind of problem. But I have to say I never tried any files larger than around 1 GB.
What brand do you have? And how big are the files?

The card is unbranded and the video files are 80 - 170MB. I have some other cards so I can try one of them to see if this fixes the issue.

might be the usb data cable ,have you tryed another microusb cable ? or try to load files to microsd using sd-(usb)adapter and see if you still have this error

I tried another cable but the same thing. I've also tried a 1GB Sandisk card as well and that runs with no problems. This unbranded card claims SDHC but maybe it's not high enough quality for the HTC. Wouldn't be the first time a product rejects a certain media.
I've actually just ordered a new Sandisk 16GB class 4 card to try that one out. Should have it early next week and will report back what happens.

Ok, I think if you run a checkdisk on the 32GB card it will report errors. It could be a cheap clone from China, which are known to have quality issues.

Roy_S said:
I tried another cable but the same thing. I've also tried a 1GB Sandisk card as well and that runs with no problems. This unbranded card claims SDHC but maybe it's not high enough quality for the HTC. Wouldn't be the first time a product rejects a certain media.
I've actually just ordered a new Sandisk 16GB class 4 card to try that one out. Should have it early next week and will report back what happens.
Click to expand...
Click to collapse
hi
where did u order sandisk card from?

MobileMini said:
Ok, I think if you run a checkdisk on the 32GB card it will report errors. It could be a cheap clone from China, which are known to have quality issues.
Click to expand...
Click to collapse
When I tried it in the PC it ran with no problems it was just in the phone that I had problems.

tzacapaca said:
hi
where did u order sandisk card from?
Click to expand...
Click to collapse
Ordered from eBay but a supplier that sells them in original packaging plus gives a guarantee that they are originals.

So received a new 16GB card today, fitted to the phone, copied over some files, so far so good. But then TCPMP would not read the video files saying the MP3 codec is invalid and the other thing I notice is that the storage card is now called Card2. In explorer from the PC it shows two storage cards as:-
Storage card
Storage card2
I seem to be going backwards, powered the phone off/on numerous times, also with the card removed, reformated the card but can't stop it from seeing the card as card2.
Getting so pi$$ed off with this now.

OK a quick update, I fitted the original 1GB card, the phone recognised this as the first storage card and the card2 reference disappeared. I fitted the new 16GB one and all back to normal no card2 issue.
What I don't understand is how it happened and what changed it back. As I intend to load TomTom onto the card the last thing I want is this happening again in the middle of driving.

Never heard of this problem before. Can't think of a cause, maybe something with partitions on your SD card?