Hi folks. Well i'm VERY stuck with this one. After having a Diamond and a Kaiser, i thought there'd be no changes of significance in this side of things but, seems i may be missing something.
Basically when someone sends me a MMS, the thing takes a damn AGE for it to get to me... example... last one clocked up over twenty MINUTES. The main problem to my knowledge is due to the fact the alert doesn't sound til it's completed it's download, i'm unaware it's doing anything at all so after that, the REAL issue would be... it won't auto disconnect afterwards. What do i need to do cus at this rate, my bill is gonna be a real New Year sickener
Help guys! Pleaseeeeeeeeeeeeee!!!
Thanks, DX
P.S. If this one has been mentioned previously then i apologise in advance.
EDIT ---
Additional info:
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HELLLLLLPPPPPPPPPPPP!!! LOL
Ok... as of 10.32am this morning, not felt well yadda yadda... woke up and low and behold, what did i see? Yep...
Data Connection still on and running for over 4 HOURS... no mms received, obviously not been surfing in my sleep... again (lol) so why? Why would it wake itself up and lock onto Data?
This is getting more and more bizzare by the day. Time to talk to HTC and see what they say i think.
Update later on #2
Additional info:
Orange Official Standpoint...
After having a chap call me back today about 4 o'clock or so...
Microsoft are SUPPOSEDLY going to be sending out authorisiation for Orange to give out ROM Updates for this phone.
From what i could make of his comments, it seems this is a well known issue with the HD and they seem to have had a LOT of complaints regarding the issue.
More info when i get it from 12 ish tomorrow lunchtime... stand by for another fob off story i'm thinking! lol
DX
A GPRS connection doesn't necessarily cost you money while it's connected; only if it's downloading/uploading something.
If your phone is connecting to GPRS and downloading the MMS content and then sitting idle then it shouldn't be costing anything unless your phone is also checking emails or synchronising your weather.
Example: on my old Touch (Elf) I chose to check for emails every fifteen minutes. The phone was permanently connected to GPRS but my monthly Orange bill for data was only around two or three quid.
Hope this helps.
SiliconS is right. Your GPRS connection should only cost you money when data is being transferred. In some cases (depending on your package with provider) you might have a minimum cost each time you connect.
For example, in my case, I pay 2.4 cents for every 100KB downloaded (other providers charge per 10 KB or per 20 KB or whatever). So, if I connect and only download 2 KB (for example to update weather) then that costs me 2.4 cents. If I disconnect and then connect again an hour later to update weather again, then I pay another 2.4 cents. Total cost for the day = 4.8 cents. I'm keeping the numbers low and simple here.
You get the picture now, right? If I stay connected all day long, I could update the weather 50 times throughout the day and that would cost me (assuming each update transfers 2KB) only 2.4 cents for those 100KB.
Again, that is just my situation, but I wanted to illustrate how your costs really depend on your data package.
On that note, here is a funny story. I watched a youtube video the other day and I didn't realize the thing was 17 MB large. The HD downloaded it and buffered it really fast - started playing within 8 seconds with smooth playback all throughout. I was happy and impressed until I saw that the 4 minute video cost me over 4 Euros to watch!!! Ouch. That wasn't worth it. Anyway, that's not the HD's fault - it performed beautifully. But now I'm not too quick to launch that youtube app.
I also wanted to say that receiving MMS also takes FOREVER on my HD. I have only been sent one MMS so far, and the person attached a photo to it. The HD tried several times to download it and after 5 minutes or so, it gave me an error that it could not synchronize the message. I gave up on it after several tries.
My friend later sent me the picture taken with her mobile phone via email to my PC. I saw that the photo was 800 KB large. Was THAT the problem - that she tried sending an 800KB photo via MMS? I don't know what the limit is there, but it seems a bit large for MMS. However, I assume that her sony ericsson would adapt the picture she took before sending it via MMS.
Is anyone else having problems with MMS?
And when receiving an mms, my phone tried to connect via HSDPA. Does that mean that receiving an mms costs me money too? Sorry - I'm a bit ignorant with mms because I never use it.
SiliconS said:
A GPRS connection doesn't necessarily cost you money while it's connected; only if it's downloading/uploading something
Click to expand...
Click to collapse
But I have heard it's an energy drainer to have the dataconnection connected all the time albeit non-active. If I remember correctly there's a tweak in one of the apps (HD/Advanced/Diamond) for disconnecting after an x number of minutes disuse.
Hi all,
I have searched and searched for this around many forums including this one and found nothing to help me, so finally logged a call with Orange Premier, who after about 3 weeks of calls back and forth finally told me that after speaking with tech support that they are aware of an issue affecting the HTC Touch HD and some of their Balckberry's which is that the devices do not download MMS messages!
So if you have this problem, I suggest pestering Orange until they release a fix of some sort, at the moment they have no fix but are apparently working on it!
Update:
Orange finally suggested registering the SIM card which came with the new Touch HD as I should have registered it anyway so they know what phone I have and this seems to have fixed it - let me know if this works for you!
Update
D'oh - Spoke too soon!
Seemed to work for while but now no longer works without disconnecting the Orange Internet GPRS connection first, and even then it is hit and miss!
This is really annoying and Orange's stand is basically there is nothing we can do. No way I will be staying with orange when my contract is up, after 14 years of being an Orange customer
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
foaf said:
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
Click to expand...
Click to collapse
Can't say I've experienced this problem.
I generally upgrade to a new ROM every week and when phone first starts, connection settings are automatically setup for you.
If you don't want to wait for Orange to release a fix, try using a different ROM and see if this works for you
I have this problem also.
I called up orange and they basically told me that the MMS i was receiving was too big.
The limit apparently is 300k. I tested this by sending from a blackberry and the MMS > 300k didn't download, but the MMS < 300k did download.
Pretty poor that there's a limit on it as some phones don't reaize the content before sending.
I'm missing out on a good few messages because of this
That's interesting Scotia, but the mms's I am recieving are from people with rubbish camera pics so I'm not entirely sure that's the reason - but I will test.
Hey Guys,
Rang Orange again today as I am getting really annyoed with this, I am planning a wedding atm and the missus is constantly sending me MMS of photos she has taken for colours of bridesmaids dresses and flowers etc.....not that I am really interested but I pretend I am!!!
Anyway, the outcome of this latest call was that I was told to ring HTC direct and they sent me HTC's phone number.....I rang HTC, they told me that they could come and collect my phone run diagnistics on it and let me know if it was an issue, however they would not provide a replacement and the whole process would take a couple of weeks!
I said this was not acceptable and was there not a fix for it, were they even awar of it? The answer was that it was an orange branded phone and they don't issue ROM updates that orange do and to call them!
I called orange back told them the good news, that it was infact their problem to deal with....with which they said they will go back to technical support!
In the mean time I have done anther hard reset and it seems to have downloaded a message, but then once my poush email etc is setup again it stops downloading MMS again. So I think it is to do with having two connections running at the same time Surely this is not acceptable!
I also asked orange for another phone until they got a fix, told them I wanted either a different brand phone or another HTC model until they had a fix. Apparently the system will not allow this!!!
I know I could flash another ROM, and I would class myself as pretty technical - but I don't see why I should have to do this and also I will then get no support from Orange if I am on a non-standard ROM? Also where to start, there are so many ROMS floating about, which one to choose?!
Anyways, thought I would keep you all posted.
Cheers,
James
james, i have also noticed this and am wioth orange.
It was working fine, then stopped receiving mms, but email worked ok, so i checked online and went through the mms settings, this fixed problem, and was again able to receive mms, but email didnt work - it is a problem with the mms settings and internet settings running at same time.
when you check the connections folder, and manage existing connections - only orange internet is present. if you try to add the mss settigns it says they already exist, and wont let you add them, i think maybe if we try that, but call them a diff name maybe it`ll work, i will give it a go and report back.
t3rm3y - I wonder if you may be onto something there! I don't have time to test atm but let me know what you find out and then I will try it this afternoon
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Psygnosis84 said:
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Click to expand...
Click to collapse
According to Orange that is a Vodafone issue, as they started telling me that they knew of a problem sending messages to vodafone, that sometimes a message doesn't get through and other times it is received more than once, but it was a problem with Voda not Orange. That didn't help me as I am trying to send and receive between two Orange handsets which doesn't work!
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
EyeBees said:
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
Click to expand...
Click to collapse
thats exactly what i have had to do .
close all data sessions , then it receives the mms .
Sorry for the bump but im so glad i found this thread ! Thought it was just me. I've been on the phone to orange about 6 times to sort this out and it still doesn't always work. Any signs of progress from orange ?
Just want to bump this thread again as I'm having the same trouble with Orange, I can only send mms's if I disconnect all currant data connections
B.T
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
skribzy said:
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
Click to expand...
Click to collapse
Thats more of a work around, similar to closing all data connections mentioned above.
Thing is, the MMS should download without any intervention. So there is a problem that needs fixed.
Orange hit me off with this rubbish when i called them also, only for me to tell them that i already have the Orange MMS profile setup correctly in my phone.
Then they told me that it's bacause the MMS is too big.
But now i have tested large pic sizes by disconnecting all data connections and i can receive the MMS no problem.
Think i'll give them a call tomorrow again and see if there's any chance they can get this sorted.
Just off the phone to Orange.
The guy i spoke to said he had the Touch HD handset and had the same problems.
Told me to do the following :
Start > Programs > Quick GPS > Menu > Options : Untick 'Auto download when data expires'
Start > Programs > RSS Hub > Menu > Options : Auto Update Mode should be set to 'No Auto Update'
Start > Settings > System Tab > Windows Update > Menu > Connections : Untick 'Use my data plan to check for and download updates'
Manila Weather Tab > Menu > Settings : Untick 'Download weather automatically'
Now i know this seems again more of a workaround than an actual fix, but to be honest, i don't think Orange are going to provide a permanant fix for this.
I have tried 3 MMS messages so far and they all have worked with no problems.
I'll keep monitoring it and update if i have anymore issues.
i can download mms and go on internet, but cant send stupid things. tried the mms account on the manage settings tab, but dont help, tried the turning off auto update idea, still no help, its well annoying.!!!
I got my HTC Touch HD on monday and all has been fine and have been getting mms with no problems, out of interest I followed scotia_rfc's work around and discovered that my phone was default set up as he had listed, I didn't have to make any changes etc. Perhaps Orange have twigged to this and are now sending out all new Touch HD's configured this way?
I'm expecting my HD tomorrow, will let you know how mine is set up
Dave
So I just got a mytouch 3g tonight, and for some reason I'm not able to send or receive mms messages. Has anyone else had this problem? We've tried everything but nothings working. When I try to send there's a little message icon with a red clock looking thing on it. After a while I just get the message icon with a red triangle with a "!" in it. Also when I get mms messages, it says unable to download. I have no idea what to do! Anyone know what's going on?
Do you have a data plan? I had 3G data blocked on mine and then later found out that on smart phones, MMS are sent using 3G data. If your plan is blocking data, you will not be able to send MMS.
I have the same problem - on Orange with a Touch Pro 2. Just got sent my first MMS message, there's a pic of a paper clip, but I'm unable to download it even though internet and standard SMSs are fine...
I have a Rogers HTC magic on using on AT&T. I had to manualy enter all the APN settings to get my MMS to work.
Hey guys I have a T-mobile HD2 with a 2.08 radio with the touch extreme rom. Just recently I started to have problems sending MMS messages. It will tell me that it was unable to send the message and tells me to check connection. So i go to connections and press and hole the T-Mobile connection until the connect option pops up. I press the connect button and try to send it. Sometimes it works and sometimes it doesnt. It this the reason why people try diffrent radios or is there another solution. Any help woud be appreciated. Very frustrating.
I am having a problem now too. Had my HD2 for almost 4 months now and never had a problem until now.
I can't send or receive MMS messages. Text only works just fine but if I try to send or receive any type of audio, video, or picture message it simply gives me an "unable to send message" error notification.
I never had problems before. Tried going into settings to lower the file size limit, still doesn't work.
Help?
I'm not sure, but I think you have to add a special feature to your plan to send anything but text with t-mobile.
Is anyone else experiencing this? I'm on tmobile..stock jellybean and stock texting app.
sometimes the MMS will go right away..sometimes they will sit for days..and then i send (or recieve) one from someone and suddenly the floodgates open all my 'stuck' MMS messages go.
i dont know this is a defect..or maybe something quirky about tmobile's network..but it seems to happen about once a week the messages get backed up like this.
never had a problem with SMS..i dont think.
Not sure why but i've had that too. The other night sending to my friend on T-Mobile it wouldn't go for hours then i resent it some 9hrs later and it worked fine. I don't think it's a N4 problem per say as i've had that with my SGS2 also. Maybe it's a ROM thing or just carrier issue but wish it wouldn't be so!
I got this experience with MMS:
- when on WiFi than impossible to send;
- only when on Data transfer MMS is send.
Try to manually set the data and not wifi and try.
Good luck.
MMS only send on mobile data connection, thus has been standard behaviour on every Android phone I've owned
makes sense. i'm on/near wifi for most of the day every day so i guess its not going to send until i'm in my car driving somewhere and regular data kicks on
Shouldn't matter as the phone wont use WIFI to send MMS if the APN has "mms" designation it it. You can watch the signal bars and see he up/down arrow in the cellular signal bars vs wifi when trying to send. At least, that's what it does on my phone yet it still just doesn't send once in a while.
shotta35 said:
Shouldn't matter as the phone wont use WIFI to send MMS if the APN has "mms" designation it it. You can watch the signal bars and see he up/down arrow in the cellular signal bars vs wifi when trying to send. At least, that's what it does on my phone yet it still just doesn't send once in a while.
Click to expand...
Click to collapse
did an experiment today; sent 3 MMS (while i'm hooked to WIFI) and 2 of them went..made a phone call before the 3rd one sent..and it got stuck in 'sending' mode.
2 hours later still stuck in 'sending'. i sent a text to that number ...didn't help.
I then sent another MMS..and when i did, it triggered both the new one and the 'stuck' one to go through.
so there you have it..not conclusive but it seems like maybe when its switching between voice and data it can get stuck..and the stock MMS messenging app doesn't seem to be smart enough to resend automatically. it seems like you have to 'jiggle the handle' to get it to go by sending another MMS.
it also seems sending ANY mms (not even to the stuck #) will release all the hung MMS for everyone.