Has anyone had any luck getting O2 3G UMTS coverage in UK - I work in central london but simply never get the little U icon! It is not the Uni because when I use a Vodafone sim it pops straight to 3G. Similarly, with the O2 sim in Germany the 3G coverage and speed is awesome. Do I have to register for a special O2 account or something??? Or is the O2 3G network coverage just not all its cracked up to be??
Have a look at your SIM card. It should have 3G written in the bottom left corner by the notch. I had to go to O2 and get a new card, the number was transferred there and then, took about an hour to be activated. They wanted me to pay £20 for it but just refuse to pay, they need your custom more than you need them.
Damn,
I had the same problem, just sent o2 a message, hope to get a new simcard now !!
Thanks
It is amazing what they leave you to find out for yourselves isn't it. Many thanks. Calling on O2 without delay.
Related
Hi, I have been watching with keen interest the development of the Universal. I had the original XDA and the XDA2 but have been waiting for this 3G device before I upgrade.
I have one on back order, but not with Expansys. I have been watching Expansys wondering if I should get one through them instead of waiting however when I phoned them for some technical info about 3G networks the sales individual did not know anything about the "UK networks"!!!
So, does anyone know if you can take an unlocked, uncofigured, JasJar (such as those being sold on Expansys) and just configure the settings for 3G, or is it far more complicated than that.
I am sure I read somewhere that 3G settings need to be configured by the network, unlike GPRS which I have easily configured for my voda sim card in my xdas.
Well if it can be configured, anyone know the settings for the JasJar to use vodafone 3G ??
Cheers, Numb
jasjar on vodafone
just got my jasjar today, put in my normal sim which was purchased already on the normal 2g network and it not only came up ok but came up on vodafones 3g network with no problems what so ever.
talking to vodafone they also told me that for instance my 3g sim from my datacard which is not even on a voice contract would work though of course as i have no free minutes i would get charged at normal network rates for voice calls.
jasjar on vodafone
just got my jasjar today, put in my normal sim which was purchased already on the normal 2g network and it not only came up ok but came up on vodafones 3g network with no problems what so ever.
talking to vodafone they also told me that for instance my 3g sim from my datacard which is not even on a voice contract would work though of course as i have no free minutes i would get charged at normal network rates for voice calls.
re
n1, thats good to hear. But did u have to configure any settings for 3G ? or was the phone already configured, and if it was already configured it who by, Expansys ?
If they are unlocked presumably you have to configure it to your chosen network ?
Thx fer the reply tho, can't wait to get mine now, you lucky devil.
Cheers, Numb
to make a long stiry short: settings for gprs and umts/3g are the same, no need to change anything, if you have your vodafone gprs set you are ready to use 3g as well.
cheers, lutz
re
:lol: n1 lutzh that is what I was after. Keeping my fingers crossed for early next week. Otherwise I may to try a different distributer.
Thx again for the heads up.
Cheers, Numb
Hi. i have just got my Exec, totally happy with it, it's just that i cant get my VIDEO CALLING UP AND RUNNING :-(((
I live in North London, and there is no network coverage. so i thought, maybe that's the area problem. Than, @ Notting Hill , still no coverage, and finally @ oxford street, NOTHING. What the F**K i thought...
I am porting my Number from Orange, and it will take about a week for my Temporary O2 number to become what i had from Orange,
so i thought maybe that is one of the reasons???
May be i have to Activate the service somehow, i have no idea, what am i doing wrong, I even tried to change the Band from Auto to Umts, but that didnt help either.
please share your steps, or sollutions???
cheerzzzzz
:evil:
Did you receive a new sim with your exec. If you did, you will have to activate that before using 3G. On O2 your video calls will only be charged from your free minutes until 31/03/2006. After that it's 50p per minute!
What with skype and all the other services up & coming I find it hard to believe that they will stick to the pricing. But we shall wait and see.
so how do we activate the 3G then?
so how do we activate the 3G then?
alpharom said:
Did you receive a new sim with your exec. If you did, you will have to activate that before using 3G. On O2 your video calls will only be charged from your free minutes until 31/03/2006. After that it's 50p per minute!.
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Somewhere on O2 website i read that Video calls are charged same rate as voice calls ? isn't true ?
Wow that was a quick reply.
i Was trying to call these guys in the morning, but my 30 min break just wasnt enough :twisted:
@ the end this idiot told me that my phone is not 3G Compatible. Tat put me off the conversation :roll: and plus i had to go back to work 8)
anyway i think that i will have to wait for my orange number to finally ported and got activated, and hopefully then...
[quote="Somewhere on O2 website i read that Video calls are charged same rate as voice calls ? isn't true ?[/quote]
As posted before see link here...
http://flash.o2.co.uk/personal/videocalling.html
Pay Monthly - Until 31 March 2006, video calls from O2 mobiles will be charged at the same rate as equivalent voice calls and will be eligible for inclusion within the monthly inclusive calling plan minute allowance. From 1 April 2006, Video calls from O2 mobiles to other UK mobiles will be excluded from the monthly allowance and charged 50p per minute. Video calling is handset and network dependant.
Pay & Go - Video calls made in the UK to all UK mobiles will be charged 50p per minute at all times and will be excluded from any Bolt Ons or free allowances that include voice mails (other than O2 Friends). Video calling is handset and network dependant.
Still if anyone knows how to activate this 3G service, it would would help out us who dont realy know about these things. Thanks
You should get a new sim with your exec unless you already have a 3G sim. Ring customer services and go through the security checks. They will ask for the serial number of the sim to be activated. It usually is done within 24 hours. Mine was done after 6 hours.
Good luck
PS. Check your postcode to see if you have coverage in your area as well.
http://www.webmap.o2.co.uk/map.asp
my o2 card was working since i put it in, plus i haven't seen anywhere on my papers asking me to Activate. Thats a bit stupid of them.
Unless it's just me
Yep, your original card will work just like mine did, but I received a new sim card in the box. (They are different to older sims). Only these can run 3G. They activate the new one and the old one gets switched off....eventually!
alpharom said:
You should get a new sim with your exec unless you already have a 3G sim. Ring customer services and go through the security checks. They will ask for the serial number of the sim to be activated. It usually is done within 24 hours. Mine was done after 6 hours.
Good luck
PS. Check your postcode to see if you have coverage in your area as well.
http://www.webmap.o2.co.uk/map.asp
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Thanks mate I'll phone o2 tomorrow. they never told me this when i purchased.
mine was new one, came in the box as well. I am migrating from Orange.
But i will try to get hold of them tomorow again.
Thanks
OK your exec should be supplied with a 3G sim card ...it tells you on it in the small numbers on the card itself...8989 889 3G bla bla.... you need to call O2 and they need to activate GPRS and 3G (UMTS)....once they to that you should see the small icon on the top displaying either a "U"..(yep i see 3g) or a "G"..(yip i see gprs but no 3 g......3g or not 3g that is the question :lol: )...you can only video call when you have a U.....so to test it...use internet exploper on the device and surf the web on it via gprs...slower,,....then 3g...should nice and quick...then at least you know you have 3g and gprs connections are workin.....but i think o2 have a wee problem with there video calling on the exec...but i dont want to talk about it just now..lol as its doing my head in ..been in a o2 shop trying to fix the video calling.......sad thing is i knew more than they did....gggggggrrrrrrrrrrrr..ps or is that ee.g ? eh?
ArgyleMoss said:
so how do we activate the 3G then?
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Hi Fellow Plymothian!
1st Problem
Fist thing did the SIM have 3G printed on it (on the big card before you pop it out), if it just says GSM it's not a 3G SIM.
I got my O2 XDA Exec from Mobileshop.com and checked beforhand it would come with a 3G SIM, it didn't but they shipped me a proper 3G sim the next day.
2nd Problem
O2 3G reception is very very poor where I live in Peverell (top of the hill near Outland Road), I can only get a 1 bar signal upstairs in the front of the house. The O2 coverage checker showed good 3G signal strengh.
In comparison 3 and Vodafone 3G are very good signals anywhere in the house.
So I have set the Phone to GSM only and use Wifi when at home, when away I switch over to 3G (UMTS) if need it for data but keep it on GSM for better battery life the rest of the time.
Jonathan
well well.
I have got it now finally. The BUYMOBILES.COM sold me EXEC with a regular SIM 2G one. I have called them in the morning and they told me O2 does not supply them with 3G SIMS for this phone. and told me to comtact o2 to get a 3G sim.
I did that, and they told me either you wait 5 working days or go to any O2 shop and ask for 3G SIM. I did that, called them to activate it(YOU HAVE TO DO THIS IN ORDER TO GET 3G) and now i got my U sign instead of G and video calling is working.
On the sim, YOu do actually have a 3G sign.
Mine came from O2 direct (online)
its a 3g sim card
showing as G not U - so might be needs activating or might be not in their 3G area ??
However I wonder if the free GPRS until 31/12/05 ( if it exists) is for G or U usage, so not going to call them to activate 3G until I know ( if I get free GPRS on 2g, I think I'll leave it a couple of months)
o2 said no nned to activate a 3g card - must be because I'm not in their 3g coverage, that I only get "G" not "U"
Using the 02 sim in my nokia 7600 I can do a network search .. as it details all 2g and 3g networks , and yes I'm only showing 2g for o2 and orange , whereas voda and T Mob all have 2 & 3G ( so does Three , although their 2G is actually o2 piggyback!)
Placing a "3 network" sim in the xda Exec , changes the G to a U, and after changing settings I can get 3G GPRS access - but only to their page telling me to register/pay for the service
Hi, I upgraded from an xda2 to a xda exec and wish to use umts for data. I phoned o2 up and they sent me out a new sim which they said is 3g/umts enabled. When the sim arrived it looked like my old one. I think I remember reading somewhere on here a while ago that the 3g enabled ones have 3g written on it, this one didnt. I tried it anyway to see if it was just a change in printing etc, and it still just picks up gprs. I dont live in an area covered by o2 3g so I travelled to an area that is (as shown on their coverage map) and still no 3g. What I was wondering is if there is anyway to identify a 3g sim as im wondering if somwhere between tech support and despatch they got mixed up and sent me a normal sim.
Thanks
Just to confirm, I have an O2 3G sim card, and do get the UTMS service when in the right area. The Sim card does say 3G on it in a kind of way... the card number has xxxxx xxxxx xxxxx xxxx 3GS2 as the card number and the copper side has GEMPLUS etched in it.
Hope this helps.
Was playing around last night with bits I had not looked at on my universal before, Sim Manager in programs, actually tells you if its a 3g sim and how many phonebook\text messages etc the sim can hold.
regards
I've just got an Exec as a free upgrade to my beloved XDA II so I phoned O2 to ask about their 3G service.
In short, if you get an Exec from O2 you should also be given a new 3G SIM for free. If you haven't, call them to say you haven't and they'll send one. No reconfiguring of the Exec is necessary (they say). I'm guessing this doesn't apply if you're a pre-pay client, but who knows?
G
(I suppose I'll have to change my name to 3Goldry soon...)
I don't think a new SIM is required for 3G access... I had a Vodafone Pay&Go SIM well before I got my V1640, and it works on UMTS.
Yes you do require a sim that is compatable, although it is possible your existing one will support the UTMS, if not simply call in to the O2 shop and they will give you the SIM for free, activate it and away you go....
Huge bills - stupidly expensive access charges, but a super quick connection - oh - and did I mention the battery life, UTMS kicks the cr*p out of your battery, I have seen mine decrease even when connected to the car charger - Mike
some theory
3g requires a thicker sim card. You eill not be able to use 3g band with a standard gsm sim. hence no video calling, etc.
its a fact, ie - its a standart.
igs said:
some theory
3g requires a thicker sim card. You eill not be able to use 3g band with a standard gsm sim. hence no video calling, etc.
its a fact, ie - its a standart.
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3G is a thicker SIM? I've not noticed any difference with my T-Mobile SIMs..?
O2 have different SIMS for 3G and GSM. The 3G SIM has some extra information on it which means that a GSM SIM in a 3G phone will not allow 3G data.
I went into an O2 shop and they charged me £10 for a new 3G SIM which they then registered to my account and threw away the old one.
rgds
£10 for a new SIM? That's a joke! I might just go back to Vodafone then in that case...
I just had this with Orange.
I bought a SIM from a market stall for £5 thinking that it would be cheaper than going to Orange for it.
I put it in my Uni, got it all registered and everything was fine until I asked 450 why I wasn't getting a 3G icon.
I had to go to the Orange shop, pay another £5 for a SIM (USIM, 3G SIM) and then ... The fun started.
I put £20 on the USIM when I bought it, it was pre-activated. I took it home, phoned 450, got them to change the number from my old SIM to the new one. I asked if the £20 would be credited accross and he said "yes, within 24 hours".
I waited and it didn't appear. I phoned 450 and the nice gentleman in India told me there was sweet FA he could do to help, go see the Orange shop.
I went to the shop and they told me that ev erything had been done wrong, that they shouldn't even sell USIMs without a new 3G phone to go with it.
I got my £20 back though and am now fully 3G (when in coverage).
The USIM isn't any thicker than the 2G SIM, but it is a different color.
So you're saying that the orange SIM card was meant to be free? Or were you not meant to get it at all?
I think the virgin 'normal' free sims can be enabled to be 3g simply by sending a message to 80310 with the word “Video” but o2 use special seperate 3g sims. From what I understand there is extra capacity on the newer 3g sims but for current 3g services we don't need them hence why virgin's can be enabled.
I have o2 sim and am planning to be off on my travels so am in the process of setting up my universal (xda exec) to use a virgin sim in this as you can roam in Japan only on a 3g sim.
Let us bare in mind that these most extreme cases are pay as you go deals where its "not subsidised"....
If anyone puts some marketing sense into it it will be clearer to understand what all the comotion is about.
Eventually all charges for sims etc on paygo will be waved.... for the moment its a matter of choice.
BR
There's no such thing as a 3G SIM.
Yes there are different SIMs available (with more on-board memory) but at the end of the day they all have to fit into the same SIM shaped hole in your phone.
The handset and features on your account determine whether or not you can access 3G.
actually there is a specific SIM for 3G. It is same shape and size but does not work in older 2G phones..... However, 2G SIMs all work in most 3G Phones
moghisi101 said:
actually there is a specific SIM for 3G. It is same shape and size but does not work in older 2G phones..... However, 2G SIMs all work in most 3G Phones
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Not entirelly right m8...give it a try if you have one and you will see I have my o2 rg sim and works fine on other 2g phones...that also goes for another PAYGO 3g vodafone card that i got hanging around...obviously when it comes to three uk its a diferent story since they do not offer a gsm service and rely on 02 lines where there is no coverage from them and this costs them money.
BR
Looking for help in getting 3G services running on my TyTnII (Kaiser).
I have a Vodafone version of this device, but running on Orange Network (currently testing the device for work). I have manually setup GPRS settings for Orange network and can connect fine, phone has E for Edge when in correct area, but can not get 3G at all.
Can I assume that this is down to the phone being some how locked down to Vodafone and not letting me use the 3G network on Orange. I have another one of these devices with a Vodafone sim card, and get full 3G straight away, even the G icon appears as 3G.
Any help however relevant would really be appericated.
Thanks
Pete
i dont believe they can be locked to edge at all
maybe the orange subscription is just not umts enabled
Coming to the problem from a different direction which may help.
I have an Orange SPV M5000 which I use on an orange PAYG sim card. This has never shown 3G on the display. A couple of days ago I unlocked the phone & put in my T-Mobile PAYG simcard which I have been using on an Orange SPV M1000 (only a max of £1 a day up to 30g of downloads)and straight away it showed the 3G sign on the display, so it's possable that your simcard does not alow 3G or it needs to be enabled.
My Orange PAYG simcard needed to be GPRS enabled when I wanted to start downloading data. Hope this helps. Regards John
Thanks for your help so far.
Hi Guys,
Just wanted to say thanks for your replays so far, certainly looking like problem with Orange, rather that phone.
I have contacted Orange after finding an article on their website about using 3G and it stating that you need a 3G device and 3G sim card.
Will let you know how I get on.
Thanks again.
Pete
orange does not allow 3G connections without first being enabled there end. Ive had the same problem some time ago.
I called Orange & they said I needed a new 3G sim card cost £1 which i bought. It came yesterday & i installed it & now I have the 3G symbol on the display.
Do I need to change any settings or numbers etc or are the old setings OK for 3G
JohnWB said:
I called Orange & they said I needed a new 3G sim card cost £1 which i bought. It came yesterday & i installed it & now I have the 3G symbol on the display.
Do I need to change any settings or numbers etc or are the old setings OK for 3G
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As far as I know the settings that work with GPRS on Orange should just work for 3g in your case.
wizzzard said:
As far as I know the settings that work with GPRS on Orange should just work for 3g in your case.
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Wizzard, you are correct, everything works fine, just faster.