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Hi,
Can someone help me? I recently bought iMate JASJAR. I have no trouble to connect with Desktop with ActiveSync 4.1 and WIN XP Home SP2. However, I have troubles to connect with the PC at work running ActiveSync 4.1 and WIN XP Professional SP2. The PC detect USB and Mobile Device but has error message saying not connected probably and may not work properly......
The ActiveSync never get connected. Please help. Thanks.
William
I used to have the same problem, but I discovered, as did others on this forum, that plugging the USB connecter into the Universal while the Universal is off works best.
1. Push the power button on the Universal to turn it off.
2. Connect the USB cable.
3. The Universal turns itself on, and
4. ActiveSync connects and syncs.
HTH!
I think there are issues with firewalls and anti virus applications that also prevent Active Sync from working correctly, maybe that's where your problem lies?
Regards
Take a view your Windows firewall, then, open the exceptions and look about the ActiveSync and fix it.
Hi, Everyone: Thanks for the advise. However, I tried all you mentioned but still not working. My problem is the PC did not recognize the device from USB connection. I did try the windows firewall and make sure the check mark shown on all "ActiveSync" items. But it is still not getting recognized. I have no troubles for Win XP Home Editions w/SP2 at home PC. I am having the same AntiVirus and Internet Security (All from Symantec) on Home and Work PCs.
Please advise.
Thanks.
Wel, Be sure you have the last ActiveSync 4.1 version?
What do you think if you erase the program (in the PC that you have the problem) and install it again.
I had have the same problem and I did the way I share with you. Let me know if it works!
Luck.
Hi
I had same problem.
I fixed it by plugging my ppc into my laptop once that connected i then plugged it back into my main pc and bingo
_^.^_
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
(2) Then, I tried to connect to the old machine which I Sync no problem before, now it processing the Sync forever.
It appeared that I cannot really Syn for both machines now.
Please advise.
Try to soft reset your ppc.
Regards,
Arto.
I have been struggling with a similar (perhaps the same) issue which I have just found the fix for.
The environment is Exchange2003 SP2, ISA2004, XP PRO SP2 laptop running Activesync 4.1, Win Mobile 5.0 phone edition PDA (Qtek 9000).
The PDA synchronises with Exchange Activesync Server via a cellular (GPRS) connection no problem.
The problem we had is when the PDA was attached to the laptop via the USB cable (or Bluetooth) - the error we got was " Your account in Microsoft Exchange Server does not have permission to synchronise with your current settings. Contact your Exchange Server Administrator. Support Code 85010001 " which is clearly cobblers because it syncs fine over a GPRS internet link. Also the PDA takes between 2-3 minutes to error out and I have seen some posts in other topics that interprett this delay as a failure.
The above symptoms occur after a hard reset of the PDA and a de-install / re-install of Activesync 4.1 on the Win XP Pro laptop.
The clue to the fix was that another domain user, using the same Win Mobile 5.0 device, and the same Win XP Pro laptop, had no problems via a USB connection and I could not see what was different about their AD / Exchange permissions.
It turns out that new domain users using Win Mob 5.0 PDAs have no problems whereas existing (older) users (possibly those who used PPC 2003) have got something in their domain profile that causes the problem. Solution is to delete the domain profile (a copy first would be wise) and recreate it - bingo problem solved.
Hi, Waltzing:
Thank you very very much about your comments. You are very correct. My case is with Notebook running XP Pro SP2 which I used at work and was connected to iMate PDA2K w/WM 2003 2nd Edition before. I wait for almost 2 hrs to complete the Sync at home computer. I am kind of concern I have to wait so long everytime. Any advise?
Can you tell me how to delete the previous Domain as you indicated in your reply. I try not to hard reset the PDA. I already re-install the ActiveSync 4.1 and it can connected now. However, the Support Code is still there. I tried to Sync individually, but I always have the same problems for Calendar and Contact which are the most critical items for me.
Another issue for Contact. I found that I have several contacts has a lot of info in Note in PC but got truncated to the PDA JASJAR after Sync. Is that normal? Is there anything can be done to keep those lenghty note in the contact?
Please advise the procedures.
I really appreciate.
Thanks.
Hello Williamchu, I have done some more testing and I have to make a correction - I have solved this problem but for me it was NOT a profile issue. It is likely to be to do with your work proxy server.
As I am sure you know - in order for a WM 5.0 device to sync with Exchange Server via a GPRS cellphone connection you have to tell WM 5.0 the Internet URL of the Exchange Server - typically something like mobile.somedomain.com
When you connect your PDA to your PC via a cable - Activesync (on your PC) will search for the Exchange Server via it's name e.g. mobile.somedomain.com - the problem is that, in many local area networks, Activesync cannot resolve mobile.somedomain.com to the IP address of the Exchange server except via a proxy server (in our case an ISA server). This is why Activesync appears to hang - it spends all it's time looking for an Exchange Server it cannot find (I have also seen it throw up sys errors 85020006 and 85010001 at this point).
Connect your PDA to your PC (via a USB cable) after you have logged the PC onto your work domain.
On the PDA go to Start > Settings > Connections > Connections
Under "My Work Network" you will see either "Edit my proxy server" or "Set up my proxy server" depending on wether a work proxy server has been configured or not. You need to know what your proxy server name is and check both check boxes. Your IT guys will tell you what your
proxy server name is.
My apoligies for the bum steer about profiles - I have a complex test environment and changed 2 things simultaneously (without realising it) to try to fix this problem one of which was a new profile - which as it turns out has nothing to do with the problem. I hope this fixeds it for you.
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Williamchu, I will contact you about this.
williamchu said:
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
Click to expand...
Click to collapse
Well this problem gets solved when u open Outlook on ur PC and then Help --> Detect and Repair.
williamchu said:
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Click to expand...
Click to collapse
William did u manage to finally solve the problem??
My IT guys have been trying to get this push email thing working and it seems to be one difficulty after another and is not as simple as pressing "push email" in the connection icon....
Our latest error appears on my device with the above error code stating
"the security certificate on teh server is invalid. contact your exchange server administrator or ISP to install a valid certificate to the server".
I have read that I need to buy a public certificate from a public authority (CA) or similar such as Verizon or Thawte. Is this the case, or is there a simpler way to get this push email working using the existing configuration and setup of the server?
We use exchange SP2, with outlook 2003 all around. Internet based webmail works correctly with full access, and activesync via PC works perfectly, but push email encounters the above error.
Any suggestions.
are you sure it's 80072fd or 80072efd ?
I don't have a solution, but the problem is described in M$ knowledgebase article: 915438 - see attached Acrobat .PDF.
I had already tried the suggestion in KB915840 to import the certificate from my sbs2k3-domain, but this had failed with "cannot access the certificate" - even with them on the device. However, certificates from my clients' servers, both sbs2k and sbs2k3, import without problems. This happened both before and after o2's AKU2 ROM update - so AKU2 is not the problem. In addition, I spent Easter *totally* reinstalling sbs2k3 and tested it immediately afterwards. All the sbs2k3/Exch2k3-Sp2 boxes are fully patched. The certificate itself is correct/working, since it works for Outlook Web Access via the web with laptops and even the Exec (Universal).
Whilst sync'ing from the workstation via ActiveStink/USB, if you turn off the SSL requirement the sync suceeeds, but that's obviously not a working solution via the 'Net.
Update:
Just had a thought, and checked the various certificates in a hex-editor. The one from my sbs2k3 box is a completely different format. :? I'll see what I can find out.....
maybe not related, but here's a list of all ActiveSync Server Error Codes: http://blogs.flaphead.dns2go.com/archive/2005/11/21/3202.aspx
80072f0d
Sorry, the correct code is 80072f0d.
I know your pains astage, but there is no way we are pulling the box down and putting it back up again, our server hosts 30 + staff simultaneously and I cant take it down just to fix my one desire to have push email.
But I do find it painful and frustrating that microsoft do not adequately support their own platforms and systems dont integrate as they should and as they are promoted.
M$ sks.
Re: 80072f0d
simon_darley said:
....I know your pains astage, but there is no way we are pulling the box down and putting it back up again, our server hosts 30 + staff simultaneously and I cant take it down just to fix my one desire to have push email.....
Click to expand...
Click to collapse
I'm not sure if it was clear from my reply - too tired - but rebuilding the server did not help at all.
Yeh, the pains of rebuilding SBS and having it all configured and running correctly when the staff arrive in the morning is not something I do willingly - hence the use of the holiday. It was done only as a last ditch attempt to solve this and another problem that had Micro$oft totally stumped - not related.
There is a difference in the certificate formats, so that's where I'm concentrating my efforts now. Will let you know what I find.
80072f0d error - the fix!
Just spent the past hour kicking and calling myself an £$%&* idiot.:x
Anyway, to cut the story short, the problem *is* indeed the damn format of the SSL certificate exported by sbs2k3. For the WM5 device to import it, it needs to be in DER X509 format.
If you have imported it into your PC/laptop for OWA/OMA/RWW, then you can easily export it from IE's Internet Options into DER format.
From Internet Options:
- go to Content-tab
- click Certificates-button
- find and highlight your certificate - I had imported mine into Trusted Root Authorities
- click Export-button
- click Next on wizard page
- enable the "DER encoded binary X.509 (.CER)" radio-button, and click Next
- enter a suitable path & filename, e.g.: "myserver.cer"
- click Next, click Finish, click Ok.
- Now copy the certificate to your PDA via ActiveSync.
- Open File Explorer on the PDA,
- Find the certificate file and launch it.
- click Yes to import it and you're done!
I think the reason why my sbs2000 certificates worked was that I had installed Certificate Services on those boxes and exported those certificate from there. I don't understand why some of my client's sbs2003 certificates were in DER-format, and others weren't, but we are talking about Microsoft software, so what else should I expect......
msfp and 80072f0d
After testing a few different certificate variations, the engineers that maintain our servers was able to send me two alternative certificates, one or bother of them appear to ahve worked effective.
So it imported, and now my active sync works for receiving these emails, now I need to look at these heartbeat pings and find out how I set the periodic checking.
Just wondering, normally if you dial a gprs/3g connection, you pay once, and stay connected all day. Does this now mean that it connects, downloads, disconnects, then 5 minutes later reconnects, downloads, and disconnects, thus paying a much larger reconnect fee everytime?
I am playing with this as a new toy, but I can see the costs are going to go ballistic....
and... perhaps for all those that are already experienced here, how does one send an email that remote wipes the device?
is there a command, or a key word or something that makes the system realise the remote wipe command....
sorry, I know this is off the topic of my original post, but thought you might know.
if not, I can start a new topic....!!!
The certificates that I was given was a server.cer and a root.cer.
If anybody needs to know, I can ask the engineers how they did what they gave me to get it to work.
The remote wipe is done from the sbs2k3 box - or rather the box running Exchange2k3Sp2. Your admin needs to install a small tool that he (Domain Administrator credentials needed) then accesses via IE.
Microsoft has published a new white paper (Feb 2006) that describes the whole procedure - just a shame they missed the need for the certificate to be in DER format. The white paper is: "Deploying Windows Mobile 5.0 with Windows Small Business Server 2003".
Hi All,
Same ole Active Sync Error message problems that others have complained about:
"Support Code 85010014"
I am using Active Sync 4.1 and Outlook 2003. I am using my company's laptop so uninstalling/installing Outlook was not an option. I do think the error is appearing b/c I am trying to sync while Outlook is off-line. Common sense says just put it on-line. Tried that! My Outlook will only work online when our VPN is connected but is appears that Active Sync and our VPN are not compatable. Connect device - VPN gets disconnected. Connect VPN - then device is no longer connected. Our VPN is by Nortel. Any suggestions??
HELP!!!!!
edit: added Active Sync version
bump....I really need help with this one. Without being able to sync with my Outlook it almost makes the device useles.... Thanks.
Hi,
Have you tried moving your storage to your computer? I did it on my corp laptop and I think it was part of the fix for me. I believe it is called remote store if you do a search in help you should find the directions. If not then post back and I will post the ones our it folks set out.
Or perhaps you need the usbswitch.exe program to change the connection to usb serial then it might not knock off your vpn connection.
Where else to try???
Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!
Thanks,
Re: Where else to try???
ms_guy99 said:
Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!
Thanks,
Click to expand...
Click to collapse
How are you connecting your device? Bluetooth,USB, WiFi...? Maybe some more details.
You shouldn't need to reinstall Outlook. Try the following:
Right Click on "Mailbox - Person Name".
Choose Properties.
Click on Advanced.
Click on Advanced.
Tick "Use Cached Exchange Mode" (make a note of the old setting).
Click on General.
Select "Manually control connection state" (make a note of the old setting).
Tick "Choose the connection type when starting" (make a note of the old setting).
Tick "Connect with the network" (make a note...).
Close the dialogue with "OK", then all other dialogues.
Close Outlook.
Re-open Outlook.
Choose "Connect".
Allow Outlook to synchronise.
Close Outlook.
Re-open Outlook.
Choose "Work Offline".
Disconnect your VPN.
Plug in your phone.
Regards,
Jon "The Nice Guy".
Another tip???
Jon,
Thanks. I just tried that and still got the error message. I followed every strep you wrote, one-by-one!! But the error message still came back up. :?
Also, I am trying to do this via USB. The laptop is not BT capable and I broke the IR window during one of the many drops it suffered from.
Thanks.
SOLUTION FOUND!!!!
ALAS!!! A solution has been found. I found the link to the site below in the Microsoft ActiveSync newsgroup.
http://groups.google.com/group/microsoft.public.pocketpc.activesync/msg/7c134690e78923cb
Basically they suggest removing a script blocking of an antivirus program via the Windows Registry Editor.
It worked like a charm. It took a few minutes and I still haven't tested to see if it can be done while Outlook is on-line but I can deal with syncing while it is off-line.
I am developing a Pocket Outlook add-in, and I have a problem on a Windows Mobile 6 smartphone. It's actually an O2 Xda with Windows Mobile 6 Professional (CE OS 5.2.1238 Build 17745.0.2.3).
The problem is that when I try to access the message body, by calling OpenPropery and supplying PR_CE_MIME_TEXT. This returns S_OK, but the message stream is empty i.e. 0 bytes.
This works correctly in both the Windows Mobile 6 emulators, and the Windows Mobile 5 emulators, and on a Windows Mobile 5 smartphone. I am connecting to an exchange server to access messages.
My question is why might OpenProperty return an empty stream even though the message clearly has a message body? I did try with PR_BODY_W too, but the results are the same.
I noticed when I installed our SSL certificate onto the smartphone there was an extra security message to go through before it installed the certificate. The emulator just installed it after I clicked on it. Maybe the problem is in some way security related?
Jamie
Does the PR_BODY_HTML works?
Sadly no it returns MAPI_E_NOT_FOUND
Jamie
Solved
Actually tene you were nearly right. In the end I have modified my code to firslty call GetProps passing PR_MSG_STATUS. This will indicate either MSGSTATUS_HAS_PR_BODY or MSGSTATUS_HAS_PR_CE_MIME_TEXT. I didn't know about this previously so I hadn't called it.
From there I then try to access either PR_CE_MIME_TEXT or PR_BODY, depending on the message status returned.
Actually to access PR_BODY I have to firstly use PR_BODY_A and if that fails try PR_BODY_W because there doesn't seem to be a way to determine which is present. My DLL is a Unicode DLL, and PR_BODY on its own didn't work (because this maps to PR_BODY_W which doesn't exist), I explicitly had to use PR_BODY_A and then convert it using MultiByteToWideChar.
Silly me for thinking I should expect consistant behaviour.
Been playing with a couple of T-Mobile Wing devices for evaluation as an offered product for our corporate customers...
My team has found a few flaws right out of the box everyone should be aware of:
1. Attachments sent from Outlook 2003 to a POP email account accessed by the Wing will not show up on the wing unless the user who created the message and the attachment selects "Plain Text" in Outlook. Very annoying for all Outlook based companies.
2. File Explorer will not connect to any network resource via Wi-Fi even if the user puts in an explicit IP address and share name as follows: \\10.0.0.7\SharedDrive
Permissions on the shared folder do need to be set to Everyone and Full Access if the device accessing the share is not a domain user. None the less, the Wing will respond with "The network path cannot be found" despite being pingable from the device hosting the share.
3. Synchronizing contacts and email to Outlook via ActiveSync and a USB cable has been quite reliable with no observed limitations however synchronizing a calendar for 3 months forward & back is simply not possible. It'll hang ActiveSync (wcescomm) on the host PC every time even with as few as 20 calendar entries in Outlook behind and ahead of the current date. This was tested very thoroughly on Windows XP, 2000 Pro and Vista with multiple Wing devices as it was a deal killer for our customers.
So far we're holding off on allowing these or recommending these to our users. We still recommend the XDA IIs for people that really need this type of functionality.