I am currently with Vodafone and want to upgrade my handset to a 1605 VPA Compact III or equivilent. Is this handset available in the UK? I know some members have one.
I have been into Vodafone shops, they have never heard of it. I have tried looking on the Vodafone website as well, no luck. Phoned Vodafone's upgrade department, they have the Qtek 9100 Qtek 1640 and VPA Compact (but not III) Any ideas how I can get the 1605 and from where?
Thanks.
Ask for the HTC v1605 or the QTek v1605. That is what it is called on their systems (When I ordered it it was the Qtek v1605, but on the order form it is HTC v1605). For a detailed review, look here. Also just call the upgrade dept, as you should get one of the newer ones (HT631x S/N).
Thanks for the info bydandie. I'll phone them later. Do you mind telling me how much you paid for the upgrade?
I got mine on ebay from phone_efficient_ltd for £320
WhiteLightning said:
Thanks for the info bydandie. I'll phone them later. Do you mind telling me how much you paid for the upgrade?
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I got mine new, for £72.95 on Anytime 250 STC.
Shop around on the T-Mobile website and work out which deal you could get with them then ask Voda to match it. If they can't, then unless T-Mob have a poor signal, I'd recommend moving as the WnW on FlexT is awesome! 8)
(BTW if you go down the T-Mob route, I think we could both get a referral fee IIRC)
Vodafone upgrade dept did have the handset, listed as HTC v1605. Spoke to one of the loyalty/promotions managers after I suggested I'm tempted to leave, he said the absolute best deal I could get the handset for is £200 on my current tariff Anytime 200. Even if I increased my tariff they couldn't drop the price of the handset. It's T-Mobile or Orange unless Vodafone decide to offer me a better deal.
bydandie, can you PM me your T-M referral details in case I do go with them.
i got my one free on a 35 month contract from voda, go in store and ask for a discount. make sure you go do a Voda staore that has a business deptartment.
bobby78 said:
i got my one free on a 35 month contract from voda, go in store and ask for a discount. make sure you go do a Voda staore that has a business deptartment.
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bobby, did you sign up as a new customer or just upgrade?
I got mine as an upgrade from voda in august for £80 on my existing £22/month tariff. Nobody had heard of it at that time and looks like they still haven't really. Am on my 4th handset now, first one was early S/N and had screen alignment problem almost immediately, next two were later S/N and didn't have screen problems but had unresponsive keys, 4th one is worryingly back at the earlier S/N but so far has no screen problems at all and all keys work perfectly 3 weeks in.
WhiteLightning said:
Vodafone upgrade dept did have the handset, listed as HTC v1605. Spoke to one of the loyalty/promotions managers after I suggested I'm tempted to leave, he said the absolute best deal I could get the handset for is £200 on my current tariff Anytime 200. Even if I increased my tariff they couldn't drop the price of the handset. It's T-Mobile or Orange unless Vodafone decide to offer me a better deal.
bydandie, can you PM me your T-M referral details in case I do go with them.
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Thats a terrible price, I got my Vario2 (the T Mobile brand name) for £29.99 with an 18m FlexT 35 WnW Plus contract for £47.50 per month. Comes with £5 off for the first 3 months as a business customer as well.
Now these handsets are £500 on Expansys without a contract so over 12months I'll have paid £599.99 and ended up with the same phone (that comes with support), £180 call/text allowance a month and 3Gb net access on a 3.5G aka HSDPA or 2.75G aka Edge network, and can get through to customer services within 2mins.
I never got through to Orange even when I was a business customer in that amount of time, in fact I got fed up with the 30min wait trying to get through to orange in the past so I'm very pleased with T Mobile.
I think they have realised that net access will drive the 3.5G/HSDPA technology forward in the short term not video calls or streaming tv services, which will account for their fantastic WebNWalk packages. (a very happy customer so far)
This morning Vodafones upgrade dept offered it to me for £39.99 as long as I stay with them on my current tariff for another 18 months. Seemed a fair deal so I ordered it. Arrives tomorrow morning
Mine arrived yesterday. Cost me £25 for the phone so that I didn't leave I'm on Anytime 200. The first time they quoted me a price they said over £200 so I just asked for my PAC code and I got transferred to the retension department who said I could have it for £25 on my current tariff. I did mention that you could get it from Orange free on a £30 a month contract.
If you want one off contract (SIM FREE) then I am selling my spare one here: http://cgi.ebay.co.uk/ws/eBayISAPI....90044423776&rd=1&sspagename=STRK:MESE:IT&rd=1
R
Jhadur said:
Mine arrived yesterday. Cost me £25 for the phone so that I didn't leave I'm on Anytime 200. The first time they quoted me a price they said over £200 so I just asked for my PAC code and I got transferred to the retension department who said I could have it for £25 on my current tariff. I did mention that you could get it from Orange free on a £30 a month contract.
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That's really good You on 12 or 18 months?
Blackberry
Does this phone work with Blackberry SIM's?
Related
Get them while there hot again, O2 stores have got an error on there POS system, which they are not able to correct untill Friday, consequently, you can get a new XDA Mini S (HTC Wizard) for only £79.99 on whatever Tarif you want, including the low price base ones, got my two upgrades free but with a £50:00 trade in of a crap old nokia got myself a third for £29.99 and an additional £7:95.
So I am now the proud owner of 3 HTC Wizards which cost me in total the princeley some of £29.99.
So don't miss out get down to the UK O2 shops with your crappy old trade inns now before they get the system fixed.
Thanks Chaps,
Regards Ash'e
Is this right? You can buy a non contract wizard for £80?
I'd be interested in one for development...
V
Hi - what did you have to supply to get the £50 trade in - just phone or other bits of kit?
Scott
vijay555 said:
Is this right? You can buy a non contract wizard for £80?
I'd be interested in one for development...
V
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Click to collapse
No, he said on whatever tariff you like, so probably 10 or 15 quid a month and 79 quid outlay initially.
Blimey, if I'd have known that I'd have stuck with o2. Ah well, never mind, T-Mobile seems fairly good and cheap...
Trade Whatever you want
Hey Guys
you can trade in whatever phone you like, as long as it boots and as long as you have its charger.
Then you get £50.00 back taken of the £79.99 leaving you with just £29.99 to pay (bargain) but here the really good part, untill the end of the week you can put it on any tarrif you want including the low band ones starting at £16:00 a month. But hurry chaps they won't let this keep going on for long.
Best Regards - Ash'e
As an Added Bonus
Oh & forgot to mention as an added bonus O2 are also offering DOUBLE MINUTES & TEXTS for SIX MONTHS on all UPGRADES & NEW CONNECTIONS (BONUS SCORE)
Regards Ash'e
PS - (Can you really go wrong chaps considering the real value of the Wizard)
(& Think of what the other poor sods in the rest of Europe have to pay.)
(Now if we could only get an I-Mode browser for the wizard to take advantage of O2 great new service, Still I live in hope, O2 I-Mode is totally free till the first of January & I-Mail is Totally Free till April 2006 eclusive to O2).
This poor sod is on T-Mobile netherlands and paid 110 euro for a 1 year 150 minutes (21 euro a month) contract renewal...
That sucks for me. Because i have an online contract, i can't take advantage of any of these deals.
The upgrade centre don't even have the XDA mini on their systems yet!!
So angry
Just tried this on in my local O2 highstreet store and they wouldn't do it. They basicaly said 'thats obviosuly an error, f**k off'.
Oh well, at least I tried...
I called O2 for an upgrade and they said I could have the Mini S for free or the Exec for £150.
Yep - got my XDA mini with O2 - lowest tariff, traded in a broken mobile.
Scott
Where have you had sucess doing this? I tried a shop in central london and the guy wasn't having it at all!
Hmmm. I need to look for a discount airfare r/t over there. LOL
low airfare.
well, new york london for only £120 check cheapflights.com
ehehehe
Geez, I haven't been into UK since I bought my nickel plated, Metisse framed, two barreled weber carburated, side hack mounted Trumpet...and then left my wife and kids in the hotel to ride it back to Germany...in November. LOL
Man, those were the days..197?
Check out This
http://www.mobileswizard.co.uk/display.asp?hs=xdaminis&tariff=none
to compare O2 plans and how much you will end up paying if bought online
and this for T-Mobile
http://www.mobileswizard.co.uk/display.asp?hs=mdav&tariff=none
I like the info on the right saying "Min Term Cost"
gives you and idea of how much you will end up paying.
Still the tradein offer (if you get in 25 quid) is cheaper making it. £217)
Or even if you dont get trade in and have an offline tarif for £16 you will be paying £291.
Think anyone can beat that??????
let me know I am after the phone.
Call O2 Store Uxbridge
Just got mine yesterday form the O2 Store in Uxbridge, payed a grand total of £29:99 for it on upgrade, on my low tarif asked the same deal is available on new contracts, if you don't believe me call the store on (01895) 252163 ask for Greg (Nice Aussied Chap) and you will see. That other O2 store is talking BS,
Regards Ash'e
Well Done, just been down to O2 in Bath, got mine on O2 25 £16 per month, all the staff have bought one this morning as well. traded in crappy old sony phone. bye bye exec..
Richard
i just got an 02exec with a 19pound per month plan ...
is there a way to get the wizard for 29 pound only without signing up for more months?
what is an upgrade? i dont get it...
thanks
Yeee, dedicated forum for TYTN !!!
This topic is for people who still did not buy the phone and waiting for a right deal or know of any place where TYTN can be purchased.
I know that you can get TYTN on Vodafone, www.expansys.com and www.MobileFun.co.uk on contract.
Does anyone know of any place where I can buy TYTN on t-mobile contract?
I have called www.MobileFun.co.uk and they said that new contracts should be available later this month.
t-mobile
Phoned T-mobile today and they said later this month, whatever that means.
Re: t-mobile
fekiska said:
Phoned T-mobile today and they said later this month, whatever that means.
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Click to collapse
same with me. lady on the phone advised to check back their website regularly, as exact release date is not yet known, however it should be available 'soon'.
in my opinion, T-Mobile waits with testing device properly and/or for the latest ROM supporting HSDPA. The Register announced about month ago that T-Mobile is planning HSDPA network launch on 1st of August, but nothing like that happened...
HSDPA is live on Vodafone, O2, 3 and T-Mob but in limited places
A guy on 4winmobile was told August 16th by the CS dept.
See here
HSDPA is live on Vodafone, O2, 3 and T-Mob but in limited places
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Click to collapse
Do you know what is the bandwith?
A guy on 4winmobile was told August 16th by the CS dept.
See here
wwaveydave said:
A guy on 4winmobile was told August 16th by the CS dept.
See here
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Thats great news. The best deal I found so far is on O2
700 min 100 txt £50p/m 12m/c £53 for tytn on Expansys, now they increased the device price for the same contract to £111
This is ideal for international calls because on o2 you do not pay 0870 & 0845
TyTN, free.
The TyTN is free at buymobilephones on a £30 contract (18 month) with Orange.
http://www.buymobilephones.net/store/merchant-4-75-936-Phones.ihtml
The device is available at this price on the Orange Canary & Racoon packages.
I am not really fussed which network I end up on as long as I find the best contract/price combination. I've had a look around and can't see this deal bettered elsewhere, anyone?
The TyTN is free at buymobilephones on a £30 contract (18 month) with Orange.
http://www.buymobilephones.net/store/merchant-4-75-936-Phones.ihtml
The device is available at this price on the Orange Canary & Racoon packages.
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Click to collapse
Great !!!! That is by far the best deal. They state that the phone is htc m3100 but the photo shows TyTn. I'll check and give an update.
I will wait for t-mobile, because of unlimited data allowance.
Some people say that it might be data locked when it comes out. ... I hope not.
I have just taken the plunge; I will update this thread with information on what I receive, whether it is a HTC TyTN with an Orange SIM in it or a fully branded SPV M3100.
I have just taken the plunge; I will update this thread with information on what I receive, whether it is a HTC TyTN with an Orange SIM in it or a fully branded SPV M3100.
Click to expand...
Click to collapse
So you bought it?
Bought and paid for a couple of hours ago,
they may get the phone to me by tomorrow, in which case its goodbye weekend (if you are reading this thread you'll know what I mean). Failing that I hope to have it by Monday. Had to shell out £25 for a micro SD (transflash).
As it stood the Orange package was too tempting and I doubt that the price was going to be beaten regardless of the carrier I went with. I have used that particular website before, they are pretty good although they did have the Qtek 8500 (for girlfriend) on for free on a £25 tariff on O2 then they then changed all the tarrifs and jacked the price up, i'm not taking any chances.
You might be right, that happened on Expansys (see above). The thing for me is that I make a lot of international calls and on o2 I don't pay for them.
So if I was on Orange 700min p/m I would need to pay: 700x7.5p=£52.5 more than on o2.
This is because 0870 & 0845 numbers are included in free minutes.
There's no mention of a data package to go with this, how much are they charging for that?
Hi,
Data package is about £4 for 4 megs of data or £10 for 10 megs (see orange website for exact data charges). Its a pound a meg if you go over your allowance, be wary of T Mobile re this, they charge a whopping £7 a meg if you go over your allowance. I reckon with a data bundle and insurance i will be about £40/45 a month, pretty much what i pay now with T Mobile.
getti said:
HSDPA is live on Vodafone, O2, 3 and T-Mob but in limited places
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Click to collapse
I'm almost positive HSDPA is NOT available on O2 yet. I called customer services - they said no.
If you search on the internet, they've always claimed Q3 2006.
Oh, and O2's data prices suck big time. £3 per MB and there is no "unlimited" package - unlike TMobile.
As soon as the Vario II is released - I'm done with O2! Hello Web n Walk!
Its a pound a meg if you go over your allowance, be wary of T Mobile re this, they charge a whopping £7 a meg
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Click to collapse
Did you have Web n Walk on t-mobile?
fekson said:
Its a pound a meg if you go over your allowance, be wary of T Mobile re this, they charge a whopping £7 a meg
Click to expand...
Click to collapse
Did you have Web n Walk on t-mobile?
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Click to collapse
Isn't the WnW fair usage policy 2GB? How the heck could you go over your allowance on that? :shock:
I'm mainly interested in the UK buyers really, but I guess this thread could be useful for anyone if everyone posts where they got it and how much it cost?
I have a contract with 02 already and so have no choice but to buy the phone sim free. I have it pre-ordered through Play.com so is setting me back £520. This will be the first time I've bought a phone without my provider having given me it for free/nominal fee...I'm having a hard time coming to terms with such an outlay. I could buy a laptop for this price! I still want it though, it looks great!
i pre-ordered mine from clove - cost 482 pound with dhl shippment to croatia.
Will preorder tomorrow from www.digitec.ch.
Cost: CHF 689.- (with renewal of my subscription).
Greetz
supersquash said:
I'm mainly interested in the UK buyers really, but I guess this thread could be useful for anyone if everyone posts where they got it and how much it cost?
I have a contract with 02 already and so have no choice but to buy the phone sim free. I have it pre-ordered through Play.com so is setting me back £520. This will be the first time I've bought a phone without my provider having given me it for free/nominal fee...I'm having a hard time coming to terms with such an outlay. I could buy a laptop for this price! I still want it though, it looks great!
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Click to collapse
I am thinking of doing the same thing as this would be my first phone sim free too as well as windows mobile and although it is a lot I worked out that it could be cheaper then you think. As I put into the equation that if I got this from T-Mobile I would have to pay about £100-£150 for the phone plus my phone bill would be around £35-£45 per month on an 18 month contract.
But if I bought the HD sim free and changed to the t-mobile sim only deal (£25) I could save around £300 plus having to pay around £100 for the phone it comes to a total of around £400 or even more.
So in a way it does not cost that much but the only problem is paying a big lump sum rather then spread it out (thanks Capital one for your 0% interest until November 09).
My only problem is who to buy from?
I'm probably going to be getting one from Expansys along with a T-Mo web'n'walk contract.
I am in the same boat. I am only 8 months in on an 18 month contract with 3 network. I really want the phone. At £500+ for the handset and then just use my USIM in it (hoping it works and is compatible) seems a lot. However I could by a second contract with O2 and get the phone free on a £35 contract and pay around £580 in total for an 18th month contract overall. So for £80 more I get lots of minutes and texts over 18 months as opposed to nothing at all when just buying the handset. Decisions decisions.
Speaking from the other side of the pond...I preordered mine a month ago from Expansys USA for $885CAN, which at the moment is 453GBP. Not bad considering they want $1100CAN now.
i pre ordered mine from www.pdaplaza.ca last week at $940can , i will get it tomorow, they now sell it for $971 can
Pre ordered mine from here: http://www.algebeld.nl/index.php?Pa...tegories=0&ProductPlusProducts=0&DataBundel=0
I have also ordered an 8GB micro SD from Play, but wouldn't mind finding out if the UK sim free ones come with one, as another guy on this forum from NL said his did.
I've justified the cost to myself by the fact that I have sold two of my old phones and will 'only' need to put £220 to it to make up the balance.
I'll buy mine from o2 germany, because I have contract there. I hope that its coming this week, I'm soooooo curious.. I want it!!! So, I'll have to pay 290€ for it (in terms of contract, with 30€ per month), I think this is ok. Greez, cad^^
Wow! Guys in Canada can have their Touch HD's by tomorrow!!! awesome!
please do post ur reviews here once u get them. I am really concerned about its navigational capabilites, coz of lack of the DPAD.
I want to order the phone in USA, as my cousins staying in Manhattan will have to get it for me in December.
Long wait for me!
PS: PLEASE suggest me some "non-ebay Online Stores" where i can buy the Touch HD, with a creditcard.
Thanks.
boba23 said:
Did you call O2 customer support about it? I am also thinking of ordering it from O2 if it's really true that they sell it for 559 without contract. I have a contract but I renewed it just this spring.
boba
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No, unfortunately I didn't call them, but many in the internet say that its possible to come even earlier because the release was earlier, too in netherlands. So I still hope, if not, its sure to come next week, absolute latest in two weeks. Thats my information I have.. You can belive me, I'm sitting on fire, I really want this device greez, cad^^
Inkino
Ordered my from Inkino today. $780 shipped to USA. Due there the 4th of Nov.
More one: http://www.redcoon.pt/index.php/cmd/shop/a/ProductDetail/pid/B163772/cid/34
The Rom is in Spanish like my Diamond when I buy in redcoon... but I change to WWE (xda-dev) one week later
If I do go for the Touch HD (considering SE X1 too - difficult choice), then I would probably (at this point) get it from Mobiles.co.uk.
I phoned up and told them that Orange have exclusivity on it in the UK (until 01 Jan 09 I believe).
However, the guy (who wasn't that informed it seemed) said that if it was on the site then it was authorised for sale.
Also, I saw on one website, a recent post said that with tariffs on O2 above 600 minutes, you get free web access as an "O2 Bolt-On". Seems like a good deal.
Unfortunately, O2 itself will have no stock and I've been out of my contract for 1 month now waiting for the X1 to come out. Therefore, I'd have to get a new contract, and a new number (you can't transfer an O2 number to a new O2 number provided by a third party I think).
SingaporeAirlines said:
If I do go for the Touch HD (considering SE X1 too - difficult choice), then I would probably (at this point) get it from Mobiles.co.uk.
I phoned up and told them that Orange have exclusivity on it in the UK (until 01 Jan 09 I believe).
However, the guy (who wasn't that informed it seemed) said that if it was on the site then it was authorised for sale.
Also, I saw on one website, a recent post said that with tariffs on O2 above 600 minutes, you get free web access as an "O2 Bolt-On". Seems like a good deal.
Unfortunately, O2 itself will have no stock and I've been out of my contract for 1 month now waiting for the X1 to come out. Therefore, I'd have to get a new contract, and a new number (you can't transfer an O2 number to a new O2 number provided by a third party I think).
Click to expand...
Click to collapse
you can if you transfer to another provider E.G. T-mobile PAYG then back to your new contract , put a couple of quid on PAYG
Amazon.de sent me a mail: expected delivery to me 03.12.-17.12.
SingaporeAirlines said:
If I do go for the Touch HD (considering SE X1 too - difficult choice), then I would probably (at this point) get it from Mobiles.co.uk.
I phoned up and told them that Orange have exclusivity on it in the UK (until 01 Jan 09 I believe).
However, the guy (who wasn't that informed it seemed) said that if it was on the site then it was authorised for sale.
Also, I saw on one website, a recent post said that with tariffs on O2 above 600 minutes, you get free web access as an "O2 Bolt-On". Seems like a good deal.
Unfortunately, O2 itself will have no stock and I've been out of my contract for 1 month now waiting for the X1 to come out. Therefore, I'd have to get a new contract, and a new number (you can't transfer an O2 number to a new O2 number provided by a third party I think).
Click to expand...
Click to collapse
I decided to go for O2 from mobiles.co.uk, as 600mins with a free internet bolt-on is a sweet deal. Only time will tell if they manage get around the exclusivity deal but I'd rather peel my face off than sign up to Orange's garbage contracts with a data package that is cat vomit.
Got mine this morning from www.pdaplaza.ca in montreal, i just love it
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Alternative?
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
I have done that and it retains my relationship with O2 (and benefits) plus once I have been on the new tariff for 30 days I can still upgrade to a new phone on a different tariff. Don't plan to do so for a while as I like my HD but it's nice to have the option!
iain.fraser said:
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
Click to expand...
Click to collapse
Thanks for the suggestion, but I just priced it over 18 months and seems uneconomical - see the JPG attached.
I've been doing the same through-life calculations to try and work out the best deal for myself. My Orange contract completes in February and I can't wait to leave their unreliable network and go back to O2, whose network actually gives me reception here in the sparsely-populated south east of England
Buying the phone + the SIM-only contract gives me an 18-month cost of £860 (excluding the insurance you've added to your calculations).
Buying from mobiles.co.uk with a £35 per month O2 contract plus a £7.50 web bolt-on gives a total cost of about £560. This is the best deal by far for me, but I can't get through to their sales phone line and I get the feeling their customer service is non-existant.
I think I'll be waiting until Orange lose their exclusivity in the new year and see what deals are available then.
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
SingaporeAirlines said:
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Click to expand...
Click to collapse
Here is your answer stuff o2 there customer service is awfull .
Get this contract http://www.expansys.com/c.aspx?f=76 comes to £730
Never had any trouble with t-mobile customer service spot on
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself) also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
Good luck if your going to buy your phone from Expansys, they've really screwed me around, been told many times my phone was in stock and promised it would be out for delivery, then the order suddenly shows 9 days lead time! I cancelled and picked one up at a shop in London today.
Philio25 said:
also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
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Click to collapse
They haven't. I had a datacard tariff for my laptop and left them last month for that exact reason.
SiliconS said:
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
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I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
Philio25 said:
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself)
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They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
SingaporeAirlines said:
I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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Or, if you have the patience, do what I did.....
I joined Vodafone on their SIM only tariff about 6 weeks ago. Tariff was £25 per month for 700 mins, 250txt and Unlimited Landline Calls, plus an extra £5 for unlimited internet, so £30 in total.
Last Wednesday, I was in the Vodafone store, and asked about an upgrade and to my surprise, offered me the same tariff for 18 months and a Sony Ericsson XPERIA X1 for £45!!!!!!! (If you try to get this online or via Vodafone telesales, the Handset is £30, but the line rental is £40 per month for the same deal)
Cue the fastest withdrawal of a debit card the world has ever seen. £45 later, I have my X1 which I took home played with and decided I didn't like and is currently on Ebay, with a day to go at £370.
Hopefully will nicely subsidise the Touch HD I received on Friday morning and if I decide to return the HD (Need Qwerty, don't like the X1 keypad), it will essentially be 12 months free line rental.
Yes, I am tied to a contract for another 18 months, but since the deal is good, and Vodafone is the only reliable network where I live, it's win-win for me.
Where did you get the HD from and how much did you pay for it?
SingaporeAirlines said:
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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I used to spend up to £1000 a month on O2, loads of international calls (home/abroad) and data usage etc.
I asked them to transfer my contract over to a business contract, they refused, so I asked them to cancel, (got transfered etc) I explained again why I was cancelling, they didn't seam to care!
I moved to T-Mobile, not had any problems - great customer service (business CS is UK only, answer usually immediately although I think personal contract calls are routed to India). The 3G/HSDPA coverage is outstanding compared with O2 as well.
Philio25 said:
l....
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I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
carphone warehouse are able to upgrade O2 contracts, whether you'll keep your bonuses im not sure, but i managed to get £10 off per month 'after' i'd upgraded my contract just by phoning O2 and asking for it as other friends had had this loyalty deal. (I didnt upgrade via cpw though, but just an idea to get your bonus loyalty back - GOOD LUCK!).
carphone warehouse upgrades: http://www.carphonewarehouse.com/co...ERNET.PRODDISPLAY.UPGRADES.HOME&NODE_ID=10368
SingaporeAirlines said:
I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
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Yer I wouldn't pay that for their insurance, it's ****! I had a TyTN and their insurance wouldn't replace it as they considered me dropping and breaking it wear and tear... WTF??? I had to buy a new phone myself and got the TyTN II. Then when I asked them to move the insurance to the TyTN II they refused so I just cancelled it (and because it's actually a 3rd party company I still receive a credit on my contract every month).
We did at least get the insurance free on business contract as we have 6 handsets and a couple of data cards with them, would be expensive otherwise!
EViS said:
Where did you get the HD from and how much did you pay for it?
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Got it from Handtec.co.uk, £506.35 shipped, next day delivery. Ordered Thursday 12pm, received Friday 11am.
I've been with Orange for the best part of 10 years, my average bill is about £30 but Orange shops would only offer me an uograde to HTC Touch for about £300!!! I'm wanting to sign an 18 month extension and take out their broadband package, so I'm surely worth something to them, but thats the best they could offer.
So I called Orange direct and now they tell me they are no longer offering the HTC Touch HD!! Operator wasn't sure why but suggested it was too expensive and thereofre not popular enough.
I've even been to many 3rd party folk like phones 4u and carphone warehouse and none of them offer the handset as an upgrade, only to new customers.
(for a number of reason I am unwilling to start a new contract)
damn, I'm a windows developer so I was looking foraward to making myself some apps :-(
none of the other HTC on offer right now interest me (HTC Diamond, 3g and Magic are available) and very few other makers offer windows mobile
I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).
UK Orange upgrading
I have been with Orange 10yrs +.
I upgraded to the Touch HD from the SPV M3100.
They first told me it would be £290 to upgraded.
I asked if they could do adeal and was told i could upgraded for £50 if I did it there and then. I said no.
Waited a couple of days then phoned "retentions" again and stated that i would leave if they didn't do the same deal as Carphone Warehouse who where offering the HD on Orange for FREE at £35/month.
They relented and give to me for FREE.
I did the same with my wifes phone two weeks later.
You just got to force there hand.
yes, I considered calling retentions but was told they were no longer offering the HTC at all so I din't bother, perhaps I ned to do it anyway and see what they come up with
Riceburner said:
I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).
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Rinsed and repeated that approach with Retentions on 3 different occasions in March this year. I got no satisfaction whatsoever.
Their best offer was £50 for the handset plus Dolphin 35 for £35pm 18mo. Online they had a deal Free handset plus Dolphin 35 for £30pm 24mo which they would not let me have.
Went via phones4u for took out Dolphin 30 @ £30pm for 18mo's. Took me about 5 days to swap my old Orange number out to T-Mobile then back to my new Orange contract.
I love my HTC Touch HD and Orange's great reception but hate Orange customer service and crappy internet tarriffs.
I got mine, after many arguments and bartering.
i paid £194 for the hand set.
And they put me on a £10 a month contract.
200mil
Unlimited texts
AND they put a £200 credit on my account, so 18 bills at £10 = £180. i pay no bill, aslong as I dont go over my 200min (Which i will never do!)
i got my htc touch hd for £107 on £21.50 a month
700mins
500texts free landline callin
n my existing magic numbers
2 months free internet trial
not bad loving my phone but wished they gave me the internet unlimited but oh well!!
You can get one for less than £300 on ebay - no contracts to sign!
I bought one in January for £370, then paid £15 to unlock it. I then cancelled my Vodafone contract and signed up to O2's SIM only tarrif, where I pay £20 a month for 1000 texts, 500 mins, and unlimited internet.
Sorted!
They gave me one for free when they first got them in, but then I do have a couple of contracts with them (my girlfriends is in my name) so maybe I'm a valuable customer.
I didn't have too much trouble getting what i wanted.
I paid £46 for the handset, and pay £26 a month, down from £50 a month before hand, for that i get...
700 minutes
Unlimited Texts
500mb Web browsing
Insurance
I've always had great service from Orange.
I had to start a new contract with orange to be able to get the phone for free.
Picked it up from phones4u website in the end.
I used to be with Orange but left due to customer service problems. Bought the HD on ebay for £300, £15 to unlock it and am on O2's sim only deal. It's a good feeling knowing I can leave the network whenever I want (or whenever they piss me off)
i phoned retentions and told them i wanted to go O2 for the iphone if they didnt offer me a Touch HD. they gave me 900 mins, unlimited texts and unlimited internet for £26 and i had to pay £50 for the phone. about double on everything i had previously for £14 a month cheaper!
they seemed to suddenly accept anything i wanted as soon as i threatened to go to O2 for the iphone so maybe give that a go!
Guys and Girls,
I was fortunate enough to get my hands on the THD when they released it in early October last year - been loving it ever since.
The only observation that I would make is........................
Don't get yourselves tied into 18 / 24 month contracts with any of the airtime providers on the strength of this handset as it is already "end of life"!!!
This may be a good reason why some of you are struggling to get a great deal or get one at all! Wait with your current handset and see what is going to replace it.
On that point - I also have a Blackberry 9000 (bold) which I have got to say outperforms the THD at every turn, and more importantly has a keyboard! Anyone who is wanting to upgrade from any HTC product that has a keyboard currently (TyTn / TyTn ll / Touch Pro etc etc) be warned, I missed that functionality!
Anyway - good luck.