Related
Just sent this to o2 customer service...they really are bad!!!
Dear Sir/Madam,
I purchased an o2 Exec on the 15/1/2005, but am so appalled at the level of customer service that I will be returning the o2 Exec tomorrow for a refund unless something is done.
My first issue with o2 is that I was overcharged. Instead of paying the brochure price of £99.99 for business users (I am the MD of Global Viewing Limited), I was charged £229.99. My secretary has been on the phone to customer service who were useless, telling her to visit the shop from which it was purchased. I went to the o2 shop and was told a regional manager would be contacting me to refund the difference, I have had no call. Also your shop assistant made me feel like a criminal and would not return the brochure listing the £99.99 price.
Second issue, I have just discovered I am unable to make any phone calls from this phone see here:
http://forum.xda-developers.com/viewtopic.php?t=37501
Indeed it is true I cannot make any phone calls, your brochure says I should be able to at £0.21 a minute.
And thirdly, your customer service number is a joke, I gave up after wasting over 20 minutes of my time listening to your annoying o2 jingles.
Quite frankly, if I don't have my issues resolved by noon tomorrow I will be returning this product and informing my business associates to avoid o2.
Your faithfully,
Paul O'Brien
Interested in the reply
Hey there
I'm interested with when and what O2 say in response to your email. I've just emailed them myself after getting quite annoyed with one of their phone operators. It's not in relation to an actual problem with my Xda, it's just that I haven't receieved it!
Basically I called on Monday to request the upgrade to the Xda and was told to call back on Wednesday to give a change of address (so I could have it delivered to an address different to my billing one). For starters, I have just found out that the girl who processed my order should have put the address change through straight away on Monday (and then I wouldn't have had to call back!). Anyway, I called Tuesday (just in case) and another girl said she would put the fax through (and told me that the girl originally was wrong). I also called this morning and the address change hadn't happened, so the operator told me AGAIN that he would change the address. However, it was too late, and the Xda has been delivered to my billing address.
Now, not only have I spent money calling them, I have to spend money getting it sent on to me. I thought O2 were great until today!
Anyway, I'll see what they say in their reply email.
Dave
I received no phone calls or emails from o2. So after dealing with the shop yesterday being made to feel like a criminal, useless telephone customer service which takes forever to answer, overcharging by £130 and lastly put on a data only tariff which won't allow me to receive or make phone calls, I decided to pack up my o2 Exec and return it to the shop to cancel my contract.
However, today the shop customer service made an apology for yesterdays treatment, a £130 refund and enabled telephone calls on my tariff. That's all I wanted in the first place.
Sounds like a pretty good result. So are you keeping the Exec?
I got a reply to my email just now with an apology and a credit of £15 to my account. To be honest this probably doesn't even cover the telephone costs and postage onto the new address, so I'm not 100% pleased. I suppose it's something though. Not sure whether to chase it up further.
How's the Exec working for you? Is the machine actually good? I don't want to be dissapoitned when I (eventually!) get mine
Dave
I was only this evening talking to my daughter about what wonderful O2 customer service I've had since the start. It's really odd to read about bad service from other people, because my xda exec went back twice for repair, and the second time, the O2 shop staff arranged for me to get a replacement (they didn't have to do that until the 3rd time, and I didn't make a fuss about it). They also got me a line rental refund because of all the trouble I had with it. Since getting the replacement, I've decided I don't want it any more - it's a great piece of equipment, but for me, it's no use as a phone - which is why I bought it. So I rang O2 and asked if I could change it. They said normally, after 28 days, you can't change your phone. But they'd try for me. I had a phone call from them a couple of days ago saying they'd got me the phone I wanted and that they were waiting to hear whether or not I'd be able to make the switch. I'm still waiting for that confirmation call, but I have no doubt they'll follow it up. They've been smashing to me so far. Sorry to hear others haven't had such a great experience.
I used to be the same. I've never had a problem with them until now and I think the main problem originally was the lack of training for the first girl I spoke to - she apparently should have known to take the address straight away.
I'm glad O2 have treated you well though. To be honest, everytime I called they were very helpful and polite, it just obviously didn't get sorted hehe
I find O2 staff in the stores to be better (friendly) than Vodafone store staff. Orange do seem to have have the best trained in-store staff (they always have one person who is a geek).
I find this hard to believe...
I have been using o2 (formerly BT Cellnet and even Cellnet) in both a personal and business capacity since 1997 and have had seldom few problems with their customer service.
Whenever I deal with either o2 or o2 Data Support I have found the people at the other end to endeavour to resolve any issues many times taking hours if not days to smooth out any issues.
You can always speak to a manager if you so require unlike many call-centres.
My handsets have always been delivered next day by 1300 Hrs when I have required a fault replacement, an insurance replacement or an upgrade which is quite a feat considering the rural Scottish location I have the pleasure to telework for my company from.
Data support have always kept me informed and involved my feedback and suggestions in the roll-outs of patches, fixes and solutions to any technical queries.
They have always kept their promises and on the very few occasions I have been slightly "put out" they have compensated me by crediting the account with line rental refunds, £50 and the like.
The key to complaining or resolving issues with a call centre is to keep calm and to treat whoevers at the other end of the phone / postbox / inbox like a person not an idiot.... They deserve it and you would expect the same.
Going all out and trying to sound superior will always get their back up and they will be as unhelpful as their company policy goes. Yet again treat them as an equal and don't be a stuck up, swearing, irritable plank full of airs and graces.
Before anyone says "But I bet you only have your own personal account to deal with"...
Due to the line of my work I have a large communications budget to spend on behalf of my clients sourcing the appropriate mobile voice / connectivity solution and I choose to do business with the network with a proven track record in customer service, decent network coverage and good pricing strategies... ie o2.
Bear in mind that business is based on reputation and adopting such an amateurish attiude may damage yours.
Nice to See
For once it is nice to see that people are praising a network for what it does rather than for just what it does wrong!!!
Having read through this I found my self looking at this and thinking Supafly is blowing this completly out of context yes you paid more money for the phone but surely you have to say this is an honest mistake
Secondly why have a pop at the customer service team it is not their fault that so many customer are calling in at one time try calling SKY TV if you think 20 mins is a longtime try them you either get they are to busy to answer (something I have never heard anyone getting from O2) or like I got 'Your call will be answered within the next 160 minutes' as for the hold music I think it is pretty catchy.
All CS can be a pain in the backside
But everyones experiences are different ! I would rank o2 and Orange to be the best , followed by T-mobile , then (surprisingly) Three , followed by Vodafone
I never envisaged myself ranking Three above Vodafone - as Three CS is AWFUL , but recentley Vodafone have (amazingly )managed to do a worse job !
(BTW , yes I do have contracts with all of them )
But this is based PURELY on my experiences - I have several friends who swear that Orange CS is crap and Vodafone's is wonderful ! but you can only go by your own experience
I have found o2's staff in the shops to be freindly ,courteous , and human - and the same with the call centres , but I suppose if you get one bad assistant that all goes out the window
All I can say is O2 have been great with me, with the Blue Angel (first one) the shop refused to change it, a call to support and return to the shop it was exchanged there and then, otherwise the local shop have been great many thanks. Mike
Jest możliwość wymiany samej szybki ale jest to dość problematyczne i nwm czy warte zachodu
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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Click to collapse
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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Click to collapse
I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
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Click to collapse
The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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Click to collapse
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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Click to collapse
If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
Last week I had a bad experience with Imate.com call centre “Mahhamod Hamdam” was swearing about me whilst he thought I was on hold, I wasn’t, I heard everything he said.
I had a broken Jasjar and had been trying to be in contact with someone for over two weeks and was near tears.
Luckily I was accelerated to Imate’s Australian office where I was handled correctly and my device was replaced in a gesture of goodwill.
Though I did not like the run around and being sworn at ( plus the stomach ulcer) there is a silver lining:
I am currently writing some consumer recommendations for their website, e.g. contact support online is a joke, their email address isn’t promoted correctly……… If there is anyone who would like to give Imate some suggestions for improvement, this is the time, I will collect the results and email it to an Imate official who is open to suggestions and has the power to implement them.
Now is your chance to be heard!
Email suggestions to [email protected] as well as upload them to this thread for everyone else to see
Cheers and thank you for your kind support.
Hello Joshua,
I have been given this address in the hope to have some improvements on the after sales service of your devices...I write you from Italy where I have bought 2 devices from I mate a Kjam and after a JasJar.
I first tell you that the competiton here with Qteck is strong, its price is lower but the decision I made to take an Imate was for its supposed after service sales and responsivness of the tech staff....if you spend more than 1400 € on devices which you use to work with, this is an important factor of selection I believe.
I am very happy with the 2 devices and I do not protest again problems or flaws they might have..this is technology this is accpted at least by me....what I kindly ask you to consider is how to help people who needs help with these devices. here some suggestion:
1)The online service does not work...or it works very little. The chances to get an operator are almost similar to win a lotery; right now I was posting a question after numerous attempt I get an operator , he answered me , I replied.....silence SESSION TIMEd OUT!! ....in my opinion you can take this service out and leave the VERY good email service...everytime I needed a help it worked perfect and quick...you can improve this by taking out resources from the online service b and form more technicians....there is nothing more disturbing than having a promise on something that eventually doesn't work!
2) Why not putting up an online service over the phone ? I had Palm before , in evry Country they had this service.You need to buy a card ( 10-15 €) and you have enough time t speak and explain your proble to "someone", if you have urgency matters...do not forget most of this people use these device to work!!!
3) I am in Italy. I do not know what happens if something goes wrong with my devices....shall I have to send it back to ....? no help in the imate site where to lovcate it .
4) More technical info available, please...I give you an example...I could not get MMS on my device...the online service told me to contact the service provider Vodafone that I did...they told me aftr numerous chat, converstaions, attempts, that it was a known issue that Imate was not working with Vodafone Italy.....strange enough!! I wrote to the technical imate dept, they sent me by email 4 pages of better expalnation on how to unable MMS service ( that is not EVIDENT AT ALL and not written in the manual provided wuth the device) and voila the thing flyes now over MMS.....Joshua, more documentation....I could , I would use VPN but I do not know how to handle it...more open literature on line would be of grea help.
I hope these can be at least read and if possible taken into consideration.
Have a good day.
Hello,
I've found club i-mate annoying. I run a small consulting company and we use several i-mate phones (rebranded and provided by a local carrier). I've tried to register some of these on club i-mate but keep being told the IMEI numbers are not valid (despite them being new and from a local carrier, T-mobile).
The club i-mate site is very difficult to use if you are not a member (a catch-22 in my situation) and location of email addresses/phone numbers bery difficult. It gives the impression that the company wants to have the benefit of selling the devices and increasing market penetration without the bother of having to actually deal with people who have bought them.
Hope you your dealings with HTC produce results,
Michael
greetings people, I have implemented a few changes on the Imate.com website.... there is now a jasjar forum.
I was disapointed on the reply though, please post a few more suggestions in the next couple of days and I will make sure they get to the right ppl
waaranty
I agree with the following they should offer a structured level support. I had to contact them over and over it took me 3 days to get a resolution(turn it in for service) from the maunfacture and now they tell me that my device should have been serviced, however the service center topps says they can't get supplies. Imate says that the parts are comming in. I was promised 2 times that my device would be ready and now they wont return my emails. I have a 12 month warranty and my phone will take 1 month to fix? This isn't right.
Problems with jas jar
Please find copy of email sent to Imate repair centre and expansys Uk, after my frustrating telephone calls to expansys. No answer as of yet.
Dear sirs,
I have recieved a Imate JASJAR back from I-mate repair centre today.
They have had the product for 40 days.
The JASJAR has been returned with an IMEI sticker cut out and placed over the original sticker.
The screen is in Arabic and English.
I have tried to do a hard re-set but the setting shows Vodaphone Bahrain or Kuwait.
I cannot get an answer from the Tel 0870 2000995 (I-mate repair centre).
I have spoke to expansys about my dissatisfaction and requested a replacement item. I have been informed that it is nothing to do with expansys and I have to return the JASJAR back to the I-mate repair centre.
I understand that products do go wrong from time to time but the above shambles leaves me with no faith in Expansys or I-Mate repair centre.
To be told by expansys that they do not have to conform to the sale of goods act is disgraceful.
I therefore request a re-fund on the product within the next 7 days. I am passing a copy of this letter to our solicitors with a view to compensation and to Vodafone and our local trading standard officer.
Please find below items from the sales of goods act.
FACTSHEET and Frequently Asked Questions (FAQs)
Subject: Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Q2. Do I only have rights for 30 (or some other figure) days after purchase?
No. Depending on circumstances, you might be too late to have all your money back after this time, but the trader will still be liable for any breaches of contract, such as the goods being faulty. In fact, the trader could be liable to compensate you for up to six years.
PAN
lack of PAN bluetooth network possibility in WM5 roms.
I tried using the forums in the past, they were useless and totally uninformative.
The online help was pathetic "couldnt find anybody", then every subsequent attempt states that the capability has timed out.
The support people when I did get through once said that they would forward information to me, which they never did.
I would suggest in your forums that you just post a link back to this site, it is a lot more helpful, and a lot more informative than yours.
I would also suggest that you provide clear time frames for patches and fixes, rom updates etc so that we know what and when. If you make a commitment to a date, you do it, you dont refuse to publish a date so that times can slip and slip and slip away with buyer confidence constantly dwindling.
During the massive period between ROM updates, I think you should be able to release quicker smaller patches of bugs that are obvious.
I find this statement on your website totally misleading...
Under Investigation
Playback of video clips in full screen mode in Media Player will not stretch to fill the screen.
Why dont you all acknowledge (seeing as this was published immediately back in October over 6 months ago), that you are not investigating, that this sucks and we are stuck with it.
Further
• The Skype™ logo may take a few seconds to load the first time that the Programs menu is viewed.
This is a real real pain in the ass, a few seconds is a joke, as soon as you scroll down to that icon, wham wait and wait and wait, painful and I am sure a quick patch could fix this, I believe users of this forum have already fixed it.
and for that matter, all the others.... at what point do you stop investigating and start fixing? How about putting some dates beside each and state these will be fixed by.....? Then list all the others that you have absolutely no intention of fixing at all.
Fix the battery please.... we want our clock back. I have already had to download and install a fix from this website to remedy your two line today screen plug in down to one very narrow line. But I dont want that, I want my clock back.
If you are going to insist on a battery icon, how about one that has a little bit more scale than Full, nearly less than 3/4 full, and empty!!
How about a VGA screen? Rather than advertising one, then not actually enabling and using it. If people can download and hack, why not you guys with all your resources and the capabilities and support of the team.
I simply do not understand why the users of this fourm can do what your organisation cannot.
Battery is now running low, will be back with more.
re VGA
look here
http://forum.xda-developers.com/viewtopic.php?t=47088
Now why cant you guys do and support this sort of simplicity.
You do advertise a VGA device dont you!!!
firebutice said:
Hello,
I've found club i-mate annoying. I run a small consulting company and we use several i-mate phones (rebranded and provided by a local carrier). I've tried to register some of these on club i-mate but keep being told the IMEI numbers are not valid (despite them being new and from a local carrier, T-mobile).
Michael
Click to expand...
Click to collapse
T-Mobile get their kit direct from HTC, as do most operators. If it isn't branded i-mate then it isn't an i-mate. It may be the same device but you can only expect support off i-mate, qtec, dopod, O2, T-Mobile, etc etc if it is actually branded as being their incarnation of the HTC model.
oh yeah, the other thing that really really really annoys me, your camera function will not:
1. Extend to the full size of the screen during video view finder. When I emailed Imate they said it would be fixed in later releases. But it isnt even on the website as being under investigation. Trying to get that camera video to work in an itsy bitsy teeny weeny poka dot screen is a joke. I love the videos, but hate the view finder. It can be related to the camera itself, the pictures take in full screen just not the videos.
2. Will not allow pictures to be taken in portrait mode.
3. Has totally appalling resolution. I have a 2 mega pixel camera, and compared to the 2 mega pixel of the phone it is about 1000 times better in quality, clarity, resolution, and colour depth.
i dont see much feedback from "being heard"
suppose it was just bull and marketing feel good propoganda without any real intention of actually doing anything about it...
BLUETOOTH PAN SUPPORT IN WM5!!!!!!!!!!
i revile imate
I purchased this alleged phone/pda and experienced numerous missed calls. I tried numerous times to get "live" online service and got so angry with the techs online, that I had to resort to vulgarity to get their ****ing attention. it was absolutely and appallingly horrible. I can go on and on. I wrote a lenghty email to an individual who seemed to care, but who cares.
This is my 5th pda and my last I-mate. I-mate blows.
edved.
battery life or lack thereof...
Every imate owner I know complains of poor battery life. Now I know what they're talking about. my hp6340 could go 12 hours with wi-fi and cell phone running simultaneously. I'm lucky to get 6 hours with this unit. why can't I turned down the brightness further without it turning black?
edved.
battery
look at the diffrence in capacities to solve your battery problem
Re: battery
sandrobber said:
look at the diffrence in capacities to solve your battery problem
Click to expand...
Click to collapse
I don't understand your suggestion. As far as I know, both were the same capacity.
edved.
i have to agree with what simon says...
simon_darley said:
i dont see much feedback from "being heard"
suppose it was just bull and marketing feel good propoganda without any real intention of actually doing anything about it...
Click to expand...
Click to collapse
I believe imate telling us that we will be heard just makes for good press, b/c in actuality if they were really interested in pleasing their customer base, they would have had to simply look no further than their online forum for direction.
Their forum has to be one of the worst one's that I have had the unfortunate experience of subscribing to. Throughout their forum you frequently see questions or suggestions go unanswered or simply ignored. This company I believe is interested simply in taking the money and run. How else can you explain the fact, that somoeone who buys a used imate is required to pay an exhorbitant fee of $60 for the privilege of upgrading their rom. Does any other company do this? I purchased my JJ new, but a colleague opted to forgo the update and save his cash.
I had a nightmare episode with their "online support" more abuse then support and this has left a really bad taste in my mouth.
edved.
Hmm... what is their contact phone number for support? becuase I cant get any help through their forum, email, or "live" support so i should get them a call. Their contact info isnt posted on their site.
email
[email protected]
I couldn't fix the freeze after standby mode problem and the screen allignment so I decided to send it back to htc europe repair centre. Did anyone of you send it back for repair or replacement to htc europe and if yes how many days did it take to receive the device again? And my second question is: did they fix the problems of your device? Take this thread like a poll thing for angry and disappointed tytn users
We have MANY threads of disappointed users about HTC service.
If you are one of these, as I told to someone else, say it LOUD on Internet, in any group, in any on line news, the only thing that a big company understand is the voice of SHAREHOLDERS, we are simply some poor STAKEHOLDERS, but if we make a LOUD noise the may be SHAREHOLDERS will hear us and this ridicolous service will change.
If you are not familiar with stock and marketing language you can search the STAKEHOLDER history...
I bought my TYTN on Internet, I,ve no problem to send it everywere in Europe, using UPS but I want it swapped, even REPAIRED, but in few days, and with a first class customer service.
we have a service here ... (chose the worst county for services, we are below!)
HTC... can you hear our stakes?
@takis999 I sent my TyTN for repair to HTC-UK (in milton keynes England) and the contract i signed and sent with the handset states:
1. ESTIMATED TURNOVER PERIOD
We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 5 working days from receipt of the unit. Where the repair requires parts to be specially ordered or delivery to remote areas of the UK, or to other countries, this may take longer. One of our Customer Service representatives will contact you in such cases. HTC EU will endeavour to complete all orders within 5 working days from clearance of payment or warranty authorisation.
Click to expand...
Click to collapse
Bearing in mind that applies to the UK im not sure how other countries fair with that but seems they do endeavour to fix my handset and send it back to me within a 5 working day period which is great! A guy on another forum (Masseur on Esato.com) also sent his for repair and it was sent back within 5 day...and hes not from the UK!!!! The guy i spoke to at the service centre was VERY VERY helpfull and he informed me that HTC knew about the SA problem and will fix ANY TyTNs (NOT orange,voda or tmobile handsets though...they get sorted out by voda/orange etc...because thats who the contract is with). If the TyTN is less than 14 days old then a replacment will be done, otherwise a repair but im cool with that...standard stuff really
If you wish to wait i can tell you how long my repair took from sending (yesterday 12/10/06) to arrival back here (unknown??)??
@sergiopi Can you add to your profile your Network and Country as that would help???
profile added, thanks for suggesting.... I am in Italy, in Rome (every roads brings to..., except HTC's ), I've seen were you are from.. so you know STAKEHOLDERS meaning
Also MY contact from HTC was very helpfull, but she wasn't involved in repair. She gaves only a 199 number (special and expensive numbers), then from this number I had a second number, in Rome, just to know that they collect and send the phones to the first number, but they are not HTC, they don't know even that is a company involved in phone business, more or les 15-20 days, no courtesy service.
INDECENTE in italian
Some service is available in Russia.
It is more oriented for cases with "device does not boot", "damaged bootloader", "stuck at bootloader", "flash with wrong image file", etc.
However, it does not cover parts replacement.
In terms of timing, it takes 1-2 work days for fixing a problem, additionally DHL, EMS or what shipping carrier would you prefer, to organise shipping between your country and Russia.
You need to describe your situation first, before shipping device, by mail or by phone, to make sure you will not send a device which was crashed or droped in a ocean.
We have to admit also that local HTC service centers are not satisfactory, and sometimes even refuse to accept xda, although on warranty.
rgds.,
iStrium
Keep in mind that by contracts HTC is not allowed to perform direct service/repair on HTC products sold via the big service providers. Another reason for us to welcome HTC´s decision to push its own brand and open sales and service centres everywhere they have a market. XDA is a O2 brand, and at least in Germany O2 replaces faulty HTC phones within a few days.
HTC is directly in the market, but NOT in the SERVICE market .
They just sell directly, not SUPPORT directly. they want more revenues , not be prepared to have CUSTOMERS!
Well done HTC! I understand isn't in the DNA of the company, but Steve, Bill, are you sure you want this?
It is very clear, for sure it is not co-business to keep service centers for HTC. But to have number of local contracts with service companies. To authorize their service centers, train staff, provide some equipment and technology enabling them to perform reasonable "customer care". What I was saying, I guess, is that it is not the case in Russia. Athorised HTC service centers in Moscow is a joke, they have no clue how to run business properly.
Additionally, HTC does not give them a lot of "knowledge". They know how to perform basic tests, no more. As the result, no surprise, there are un-authorised service centers, and they do pretty good. They have good equipment and what is more important knowledge. Otherwise, I think, they would not survive.
I am saying this because went thru the repair cycle and saw how it works (meaning did not work). Globally, pretty sure, it depends on country and location. On a reality HTC does not care much about customers. They jumped on a market, but not ready for all aspects, especially service. And finally, to be honest, non of such companies are interested to spend much money to provide good customer service, it is very little profit of it.
So, we have to take care about ourselves.
rgds,
iStrium
HI Guys
1st
I used to had HTC Blackstone.After 1st warranty service I've received Blackstone with new touch panel and screen!!!But with death pixels more than 3!!!So it went back to Miltone Keynes service centre.After 2weeks+ I was happy owner of serviced Black100.
2nd
My HD2 is going to Miltone Keynes again after 1st warranty service.
Just day after I've received my phone
Again death pixel on screen,screen is not align in housing.
HOUSING is kind of secondhand!!! it is obviously not my!!! It has scratches on different places.
Maybe missing kapton around speaker.<--light is coming up from grid.Cool
Looks like serviced somewhere far far east you know that Communist country?!!!
For now I hate Miltone Keynes service centre.
They are trying us a stupid costumers?!!?
Lied on service explanation in both cases!!
Waisting my time!!!, their money and our green planet
Only who is profiting is UPS delivery company.
S..t happens after 1y7m on HTC I was without Phone for 1m2weeks+
PS:sorry for my funny Engl......
Yes they are shockingly bad.
My blackstone had newton rings so as I'm near them I dropped it in.
They wanted to charge me nearly £200 to repair something which in other countries they cover under warranty.
Thing is, they hadn't sent me a link to the tracking page so I only found out when I called up after 2 weeks for an update. Had I left it much longer they would have disposed of my phone without telling me.
I arranged with the call centre to be able to go in and pick my phone up but they hadn't told the repair centre so they were baffled with my arrival.
I then took the phone back to the store I bought it from for them to try and get a warranty repair, they got the phone back with a report of "no dead pixels found" when the fault report sent with the phone didn't mention dead pixels. The store offered to try again but having been without my phone for a month I wasn't keen, so they put it through as an insurance claim and I got a new phone the next morning.
UF
Uf
I feel sorry for all UK HTC underwarranty c....
Looks like it's a group of poor paid people.
Or they just traying cheat on us.
By the way It's not real HTC they are just ''official service''
Hope HTC will change it soon!!!
SO say no to Miltone Keynes service centre or be realy careful.....
One good thing about it being in the UK is UK consumer laws are pretty decent.
Merely mentioning trading standards when I was in reception got them to change their tune and go get me my phone.
Had I a spare phone I could have reported them to trading standards for not fixing newton rings under warranty when I could provide evidence that in other countries they were allowing them as warranty faults.
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
can understand how a screen might wear out if you dont use a screen protector, with one however it should last for a very long time... unless i dont understand the tech
just about warranty
this is not a tread about screen lifetime.
I just disagree withy way how guys in UK --> Miltones Keynes working.
Isurence if fine but it can't fix errors done by service centre.
Im not sure if my insurence is covering 1 second repair.
I don't know what the problem is. I had the crazy screen sensitivity issue, agged lines, random key presses.
Had the phone 9 months, called them, tried the latest ROM, same problem, sent it back, 2 weeks later it reappeared working perfectly, no problems, no scratches.
I coudn't be happier with their service.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
The great thing about the consumer rights acts is you are entitled to a reasonable length of use out of a product, so even if it comes with just a 1 month warranty and it fails after 3 months, if you can argue that it was resonably expected to last that long then the law is on your side and you're entitled to repair/replacement.
nrfitchett4 said:
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
Click to expand...
Click to collapse
Insurance is for damage/loss, not breakdowns. Breakdowns should be covered by warranty/consumer protection laws, after all, if you're sold a shoddy item, why should it cost you to bring it up to the quality item you paid for in the first place?
Of course if something isn't covered by the warranty there's nothing stopping someone damaging their phone and claiming on insurance for a replacement.
Generally we have lower premiums and an excess to pay in the event of a claim, although you could find a policy with no excess but higher premiums.
Well
my HD2 is again on the way to service centre.
Let's wait for it!
I was just havig look all around my HD2 Looks like they found some used one in better contidion.Replace the sticker with IMEI an SN.-->Maybe they've put even my HW in to it.because IMEI and SN is still same----->second hand housing, screen with death pixels, sreen was't align in housing and few small s..ts.
I'll report next week hopefuly...
I'm in ...
Dear ,
Thank you for returning your phone to us for repair.
This email is to confirm receipt of your PDA/Smart phone at the HTC Service centre.
Date/Time: ../11/2010 hh/mm/ss
S/N:HT.......................
IMEI: 35......................
Please do not respond to this message this is a generic email sent from an automated mailbox.
To learn more about HTC Europe, please visit our website at www.htc.com
Note: This is an automated message - do not respond to this email address as incoming mail is not answered. If you need to contact the Call Centre, please use this link http://www.htc.com/europe/CA_Hotline.aspx quoting your unique ticket number.
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
OrionCarl said:
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
Click to expand...
Click to collapse
under the warranty?
What was explanation of service?
Never more HTC Service centre
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
-jen94ek- said:
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
Click to expand...
Click to collapse
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
fred_up said:
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
Click to expand...
Click to collapse
Good Idea but have you got Email adr... to HTC Headquarters??
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Milton Keynes (T-Mobs official repairer) = HTC service centrum
HTC_HD2_NEW said:
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Click to expand...
Click to collapse
Problem is still in guys>>>>> Milton Keynes (T-Mobs official repairer)---->IT's HTC official service centree as well!!!!
Im sure all HTC from any NetProvider must be fix in Milton Keynes anyway.
Hmm..
I did ask the question when I spoke to HTC and the guy on the phone assured me that they were not SBE, even though both addresses were in Milton Keynes..
To be fair, the addresses I had were different as was the paperwork!