Database Users

Mogul goes into bootloader on reset?

I've got a couple of strange problems with my mogul - anytime I need to reset it, it goes into bootloader (both soft and hard resets). However, If I connect it via USB to my pc, the reset will work.
The second problem is a USB connection to the PC only charges the mogul, the pc doesnt actually recognize it (it doesnt give the windows device connection sound)- so i cant flash it to try and solve the first problem. It also isn't recognized when I plug it into USB while in bootloader mode, I just get the "Unrecognized USB device" error in XP and Vista on two different computers. It might be worth noting that I get the USB device connection sound when i reboot the phone, then the "unrecognized usb device" error, then the disconnect sound as the boot finishes and windows mobile loads. I've tested the cable with other devices and tried multipile cables, so I dont think thats the problem
Any suggestions?

Ok, I got the USB working but nothing will keep it from going into bootloader on reset if it isnt connected to my pc. I've reflashed and hard reset to no avail. no one has any suggestions?

I had this same problem w/ my fiance's mogul... as far as i know there's nothing you can do but take it to sprint and get a replacement... and just as an fyi.... i never modded her phone... it was completely stock!

For those who can't connect with Kies

After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode. Connect your phone to the PC. Wait until MTP App show "Connected". Go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again, wait the MTP App on the phone to show you the message "Connected" and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I tried this both on x86 and x64 Windows 7 and it works for me.
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry

i cant wait to get home and try this... another 10h to go
but if this helps ur a geniues

celeronix said:
After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode , go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry
Click to expand...
Click to collapse
Will put this in the FAQ if we have some confirmations for its effectiveness

when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again

hondaguy said:
when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again
Click to expand...
Click to collapse
If you still have this problem, please try my method and tell me if it works

I had issues and I also tried this method. But it didn't help
Last thing I tried was to format the internal SD. That did the trick for me....

The biggest problem with getting the phone to connect to Kies is two fold:
1) MTP application will ONLY launch from the home screen (touchwiz screen). NOT from any app. drawer / launcher screen
2) If USB mode on the phone is set to Ask on Connection, MTP won't launch due to the USB app. being open (see 1) above)
If you set USB to Kies mode and then ensure you are on the home screen of the phone with nothing else running, Kies WILL connect

Also remember the 16+ size extension bug.
So a full wipe on ur I internal sd card is a good solution just make sure u back it up tour hdd

I also did a "Driver recovery" from Kies and it worked after that. Although MTP driver failed to install for me in this case.

Make sure to update to the latest version of Kies ( Now 1.5.1.0074.45 ) as this version seems far more reliable when connecting the phone

I recently discovered that the culprit of Kies continuously trying to connect to phone was caused by wrong MTP driver selected.
Under WinXP
After phone connected in Kies Mode..Go to Device Manager/Portable device..
If you see a device labeled as "MTP xxx or Portable device.." ,wrong MTP driver or older driver has been used..For my case, a Microsoft 2004 MTP driver was selected.
To fix it.
1) Do a manual driver update..for my case ,i let the driver wizard to search automatically..this round, another newer Microsoft driver was found..in fact 2 of them.. after installing the drivers(Microsoft 2006 MTP driver,2 are listed..). .Now Device Manager/Portable device listed "GT-i9000" ,Kies immediately found my phone.
Driver name that worked are "wpdusb.sys" and "wudfrd.sys" found under \windows\System32\drivers\..

celeronix said:
If you still have this problem, please try my method and tell me if it works
Click to expand...
Click to collapse
You must not understand English. The entire reason I posted a comment was to share how I overcame this issue, so that would mean I no longer have this issue

Probable Fix for Kies
Friends,
I have also faced the same problem (while connecting my SGS via Kies MTP was crashing). It used to work earlier so I started to remove Applications and data in the reverse order of Installation. After I removed "Dolphin Browser HD" and all saved bookmarks it started working.
This may be a probable solution if you also have Installed Dolphin Browser.
~Gaurav
India.

2 different issues.
MTP crashing on phone is independent from Kies on PC cant detect phone.

i couldnt use kies either but i wasnt worried as i hardly have free time now..
this was a simple fix and now it workes perfectly for me.
sorry about the late replay.
thanks

I'm glad that it works for you

try this
try #9 on
http://forum.xda-developers.com/showthread.php?p=8046872#post8046872

You might be interested in my little APK (SGS Toolbox). I first created it to have it read the product code from the nv_data file to allow you to check whether it has been modified after a firmware update. But now I added some extra options, of which one is the option to check whether there are new firmware updates available in KIES by issuing the same request KIES does when checking for new firmware. This way you don't have to connect your phone to your computer all the time to check for new updates in KIES. Note: It sends JM1 as the current firmware version to find the latest. I might send the actual phone's firmware version once I figured out how to find it. See: http://forum.xda-developers.com/showthread.php?t=778244

Thanks, I'll give it a try

Deleted. Wrong thread.

[Q] HD2 WP7 NOT DETECTED by Zune or Windows

Hi guys sorry to post this but I've looked in over 5 threads and still no answer. My phone was working well just a couple of days ago. I was able to sync music and picture via Zune. But now Zune doesn't detect my phone. I tried going to device manager and updating the drivers as posted in other threads. But my phone doesn't show up anywhere. Not by Zune or device manager. HELP!!!! I went as far as having to reset my computer to factory settings and still no luck... Any suggestions?

which windows you have?
if you have XP you must reinstall ActiveSync
if you have Vista/Win7 you must reinstall WMDC

I have vista and I've already reinstalled WMDC

does your phone charge when you plug it in?
Is the cable OK ? Try it on another PC . Even without drivers installed it should charge

Yes it charges and everything it's just undetectable... i was however able to flash Ice Cream Sandwich, and the same problem occurs. The phone doesn't show up the its plugged up to a computer it just charges. No switch to USB or USB debugging option. Just charging. Could this be that maybe some of the internal hardware is damaged?

is always possible hardware malfunction but in almost all case problem is in windows drivers in ActiveSync/WMDC)

What i would do is to re install Zune and see if the phone is detected.
(Completely uninstall your current Zune and drivers first)
If that doesn't work i'd go back to a stock WM6.5 ROM and WMDC
Good luck

I've recently experienced the behavior you've mentioned, with both an HD2 and an HD7. I had look at the device manager, and it turned out the phone drivers did not load properly (error code 31).
I would advise you to update the phone drivers (which you can find within the portable devices section) and let windows search automatically for the most appropriate drivers.
For your reference, you should have a look at the following KB: support.microsoft .com/kb/2410180

VirtualWiz said:
Hi guys sorry to post this but I've looked in over 5 threads and still no answer. My phone was working well just a couple of days ago. I was able to sync music and picture via Zune. But now Zune doesn't detect my phone. I tried going to device manager and updating the drivers as posted in other threads. But my phone doesn't show up anywhere. Not by Zune or device manager. HELP!!!! I went as far as having to reset my computer to factory settings and still no luck... Any suggestions?
Click to expand...
Click to collapse
You may have to install HTC Sync.

[Q] TF101 doesn't connect with PC through USB

Hi guys,
After upgrading to ICS I've been unable to connect my pad to the PC. This is usually not a problem, but last night I needed adb to re-root it. Nothing worked, nothing connected. Tried installing drivers and the Asus sync, but no luck.
Is this a known problem? Anyone got a solution? I doubt it's the hardware as I connected a few days before upgrading...

Found a solution. Went into Settings->Storage and turned MTP off and back on.

tiwas said:
Found a solution. Went into Settings->Storage and turned MTP off and back on.
Click to expand...
Click to collapse
THANK YOU! Everytime I plug in my ET4G to the dock to charge it that stupid MTP crap always comes up. Had no idea I could disable it. Thanks!

yeah, this doesn't always help... I had the same problem when i first got my TF101, and i tried all the tricks, the one mentioned here with mtp, enabling and desabling debug mode, turning off and on with usb plugged in, and some others i can't remember... nothing.
In case anyone else is looking for the answer and the quick tips don't work, what did it for me was installing Android Revolution HD rom. I've read that this problem could also be bootloader related.
Anyways, cheers.

How to connect an ICS device to your computer
Step 1. Connect device to computer via USB
Step 2. Set USB connection as Media Device (MTP) (p.s. if you use a Mac you need to download Android File Transfer)
Step 3. Disable USB debugging if enabled
I hope this helped.

when you need turn off MTP it mean your computer doesn't have driver.
If you need using MTP go to asus page and download driver. it's easy to install driver ^^...
recently I can't understand why same file but the computer at my office can't install that file instead other computers working normal... maybe my work place using old windows version...

Like I wrote earlier - mine was actually in MTP mode, but I had to switch to camera mode and back to MTP for it to start working. Thanks for the replies, though. Hopefully it will help some other people with the same problems

N4 not showing up at all on PC

I'm not sure when this problem first appeared. For whatever reason, my phone doesn't show up at all when connected to either of my two PCs. It must have when I first rooted the phone (to load ChainSU) but I'm not sure if the problem is recent or occurred immediately thereafter.
USB debugging is disabled. When I plug my phone into a computer, it attempts to install the MTP Driver and fails. When I uninstall my device, it disappears and I'm unable to manually install the driver's I've downloaded from other threads. When I load into the Bootloader, my device is recognized by Fastboot.
I'm hesitant to factory reset as this will leave me unable to root if the problem persists, which is important to me as I can get rid of the yellow tint on this screen.
Any thoughts?
Edit: $10 via Paypal for anyone who successfully helps me to a solution!

Are you definitely sure usb debugging is disabled? The phone should install as a portable device on your pc. Also ensure to enter your password onto your phone when connected otherwise the phone will not show up its contents.

Make sure for windows media player to be updated to the latest, for the windows mtp driver.

duraeas said:
I'm not sure when this problem first appeared. For whatever reason, my phone doesn't show up at all when connected to either of my two PCs. It must have when I first rooted the phone (to load ChainSU) but I'm not sure if the problem is recent or occurred immediately thereafter.
USB debugging is disabled. When I plug my phone into a computer, it attempts to install the MTP Driver and fails. When I uninstall my device, it disappears and I'm unable to manually install the driver's I've downloaded from other threads. When I load into the Bootloader, my device is recognized by Fastboot.
I'm hesitant to factory reset as this will leave me unable to root if the problem persists, which is important to me as I can get rid of the yellow tint on this screen.
Any thoughts?
Edit: $10 via Paypal for anyone who successfully helps me to a solution!
Click to expand...
Click to collapse
There are a few things you can try. Have you tried uninstalling the drivers completely then reinstalling from the toolkit? In the past, I've had issues where the phone wouldn't be accessible in some way on one computer but would be fine on another, so maybe try a different computer to try to narrow down the problem as to whether it's an issue with the phone or the computer? Also, this may sound a bit ridiculous, but simply switching USB cables and / or ports has fixed detection issues for me in the past as well--something to consider.
Sent via Morse code from my Nexus 4

Remove any existing drivers (while phone is connected), do the same for other android devices if you have any, then reboot and install Universal Naked Drivers. Have always had success with this driver pack.

Rizy7 said:
Are you definitely sure usb debugging is disabled? The phone should install as a portable device on your pc. Also ensure to enter your password onto your phone when connected otherwise the phone will not show up its contents.
Click to expand...
Click to collapse
100% sure on both counts.

I have this same issue with my rooted nexus 4, I've tried 3 different computers and several cables and it never connects to the PC and only charges the phone. It doesn't even give me option to choose media files.

I've had this issue before, my Nexus/Computer was acting in complete stupidity. When connecting the phone to your computer you will see a notification saying "Connected as a media device" on your phone, just touch it, and change it to "Camera (PTP)". It might access the camera for you, but It actually accessed the storage for me.

YeledKaki said:
I've had this issue before, my Nexus/Computer was acting in complete stupidity. When connecting the phone to your computer you will see a notification saying "Connected as a media device" on your phone, just touch it, and change it to "Camera (PTP)". It might access the camera for you, but It actually accessed the storage for me.
Click to expand...
Click to collapse
Thats not the problem, it doesn't give any option. It doesn't show up on the computer at all and only charges. It's the same for every computer.

yuriorkis said:
I have this same issue with my rooted nexus 4, I've tried 3 different computers and several cables and it never connects to the PC and only charges the phone. It doesn't even give me option to choose media files.
Click to expand...
Click to collapse
I'm thinking we've screwed something up with the phone's side of the MTP protocol - mine is totally independent of the cord/computer used. All the correct drivers installed.
Have you tried Factory Resetting? I'm really hoping this is a workable option.

If you have a recovery back up the current Rom and flash stock and see if it's working
Sent from my KFTT using xda premium

if the phone is locked with a pin/password/pattern unlock it.

I had same problem on my pc yesterday. Even if the drivers installer showed up that installation was successful, somehow for a mtp mode system was using some other Microsoft driver. Correct one was only used in ptp mode. So when I connected n4 in mtp mode storage wasn't available, when I switched to ptp mode everything was fine. Turn on your usb debug, switch on mtp and connect. Go to device manager in system, find your nexus there and rmb on it and manually reinstall driver. After this my n4 is visible in system in mtp mode again.
Sent from my Nexus 7 using Tapatalk HD

my screen is cracked and phone is useless now (replacement coming tomorrow) can i connect it and wipe it back to factory before i have to send it out?

K0v4L said:
I had same problem on my pc yesterday. Even if the drivers installer showed up that installation was successful, somehow for a mtp mode system was using some other Microsoft driver. Correct one was only used in ptp mode. So when I connected n4 in mtp mode storage wasn't available, when I switched to ptp mode everything was fine. Turn on your usb debug, switch on mtp and connect. Go to device manager in system, find your nexus there and rmb on it and manually reinstall driver. After this my n4 is visible in system in mtp mode again.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
The problem is that even if I switch between MTP and PTP it still does nothing, I have tried multiple cables, computers and have reflashed the ROM and wiped the device but it still does not connect with the PC. This is frustrating.

yuriorkis said:
The problem is that even if I switch between MTP and PTP it still does nothing, I have tried multiple cables, computers and have reflashed the ROM and wiped the device but it still does not connect with the PC. This is frustrating.
Click to expand...
Click to collapse
Is yours able to connect during Bootloader/Recovery? Fastboot/ADB have no trouble recognizing my device.
It's really odd that if these things work, meaning your USB connection is fine, replacing the all of software fixed nothing... unless MTP occurs at a much lower level of the OS (maybe kernel is corrupted?)

I've got a similar problem that others have posted - PCs not detecting my N4. I got it last Friday (2/1) from Google and after the registering process and updating to 4.2.1, I connected it to my Win7 laptop and it showed on the PC as a drive. But since I couldn't copy/paste Office docs to that drive and had to do that through Dropbox, I didn't bother trying to reconnect until Monday, at which time the PC didn't detect it. Neither will one other Win7 nor two XP (both with WMP10) PCs. Have tried multiple cables, all of which work with other Android devices (pre 3.0). I've seen several suggestions on this and other threads, but one major issue I'm having is that some of the fixes require enabling USB Debugging. For the life of me I can't find that option in the N4's Settings. Unlike my other phones, there is no Applications subcategory under Settings on my N4 (4.2.1, Build JOP40D). Can anyone help me find that option? TIA.
Edit - Found answer. Click on Build in About Phone setting 7 times. That activated Developer options. Now to try the fixes which require USB Debugging mode turned on.