Database Users

Outlook Emails Deleting

Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don

Truck1008 said:
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
Click to expand...
Click to collapse
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.

[email protected]$ said:
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
Click to expand...
Click to collapse
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks

Truck1008 said:
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
Click to expand...
Click to collapse
Hmm my last gues would be that when you go into the outlook settings on your phone chose only to download the header or a small portion of the email that way it keeps the orginal / full message on the server. That is weird because I delete my email from outlook on my phone and it doesnt delete it from the server unless i go into outlook on my comp and once i delete it from there it will delete it from my phone once I sync.

Why not use IMAP?
I have found IMAP works a lot better then POP or any other feature. It's like a mirror image of looking at your email. Now with google supporting IMAP it's a nice token.

[email protected]$ said:
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
Click to expand...
Click to collapse
That's right, but with imap account you have to select too in: "option -> stockage [TAB] -> emptied delete folder: immediately".
Otherwise, messages will not be deleted from your computer.

It appears to me that if you are using exchange activesync, then you get exactly what is on the exchange server in the inbox.
I have set up some folders to help keep my PDA inbox uncluttered.

how to keep mails on the X1 that are allready gone on the server

The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?

If you are using POP3, the emails you downloaded to your device should stay there regardless of removal on the POP3 server. The only reason that would explain this behavior is that you are using IMAP and not POP3.

I'm using pop3 and the mails disappear.

nurps said:
The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?
Click to expand...
Click to collapse
That's not how POP3 works. You are describing IMAP server behaviour.

nurps said:
The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?
Click to expand...
Click to collapse
in options you have to select "don't delete mail from server" or "keep mail on server" I don't remember exactly but there in an option to do it, look around in advanced account settings

Well doenst really matter that its not supposed to work this way.
How do i fix it? Obvioulsy a bug, is it working with your phone?

guap said:
in options you have to select "don't delete mail from server" or "keep mail on server" I don't remember exactly but there in an option to do it, look around in advanced account settings
Click to expand...
Click to collapse
Yes i have that option selected...the X1 is not deleting it from the server...its deleting it from the X1, after the mail is deleted from the server by my PC, on the next "send / reveicve" operation.

so check "don't delete message if deleted form server"... it's in advanced options too

Where would that option be? On the same page as the "dont delete from server option"? If yes i dont have that. (german version of windows mobile and Xperia) Maybe there is a direct registry setting if i cant get it through the options?

The problem you're having is most likely to do with retention. Eg "delete messages after 7 days". Use POP3 but also check your retention settings.

And where would i find this setting? I only find the option for downloaing Mails from today, 3 - 30 days old or all. But this hast nohting to do with deleting them once theyre gone on the pop3 server.
And thoose messeages dont vanish on their own...they get deleted after i check for new mails (its set up for manually doing that) and the experia notes that the mails is not on the pop3 server anymore.
So a "don't delete message if deleted form server" would be the right thing..just that i dont have that in my settings.

nurps said:
Yes i have that option selected...the X1 is not deleting it from the server...its deleting it from the X1, after the mail is deleted from the server by my PC, on the next "send / reveicve" operation.
Click to expand...
Click to collapse
If the email is deleted/retrieved from the server by YOUR PC, the email is gone by the time you check for new email on your PHONE.
What you need to do is select the option to "KEEP MAIL ON SERVER" in your PC email program.
Either way, I don't think it's a good practice to POP your email from 2 different places (PC and phone in your case).

Of course its gone, but i dont download the mail AFTER its deleted by the PC...its allready on the X1 and it deletes it AFTERWARDS.
In fact my PC is set up to leave Mails in POP3 for 3 days..then they get deleted...and the X1 is set to dont delete any mails at all. But it does delete allready downloaded mails as soons as it finds out theyre not on the pop3 server anymore.
So back to the solution of this problem please?

The only way I found to keep messages on the phone is to delete them from inbox to the deleted items folder, they stay there till you delete them properly.
Im on btinternet and I dont like the idea of messages staying on the server so havnt enabled it.
What is the point of keeping messages on the server, can they be downloaded again?
I cant find an advanced explanation of how the phone interacts with the mail services so I just keep mail I need in the deleted folder in the phone, I even created a new folder in the phone called store to put emails in for keeps but they dissapeared from there as well !!
If you have important information in a mail, copy and paste the text to word or notepad just to be safe.

According to guap there should be a "don't delete message if deleted from server"-option but i cant find it. I cant believe that windows mobile mail software would be more stupid that a simple java email client i used the last to years before the experia.

sorry for delay
go in your inbox -> menu ->tools -> options -> message -> warn when delete message from list
this way you can say "no" and keep your message. Quite annoyng but it worked for me on my touch. Now I don't care about it
Anyway, if you are interested in a serious client I suggest to swap to something better then pocket outlook

I have this checked...but always clicking yes on every mail check to keep my mails from getting deleted would be to annyoing even if it would work.
So what serious alternatives are there? And are they fully integrated into the OS?

nurps, have you doubled checked the settings to ensure you aren't using IMAP. The wizard will try to use IMAP by default, which by the sounds of things is exactly whats going on.

Its pop3. 100% sure.

I have set up the same account with pop3 and imap, the phone still behaves the same, deleting messages that have been downloaded to and deleted from pc.
I think this is stupid behavior. There should be an option to keep some email on the phone and not on the pc.
Edit; Put it this way I have 2 pcs with outlook express on, I can check mail with each one and they download mail individually but they dont clear the other pc of mail do they ! (mmm.. ? maybe thats wrong eh ..).
I like to choose what to delete from a particular machine and what to keep on a machine.

Problem!! Email deleted on server side after using HD2 to check POP mail

Can someone tell me how to prevent email from deleting on server side when using HD2 to check POP email account?
i remmember there is a option to not delete email on server side, but i can't find it now in HD2...

Well . . .
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )

you only can change that using the email icon of Windows Mobile (tap start button left upper corner of the home screen and then tap email). Choose your account, tap menu (right lower corner of the screen), tap extra (scroll through the menu) - tap options - tap your account again - tap send/receive options - tap advanced (lower side of the screen) - and there you will be able to choose to keep messages on the server instead of removing them.
Edit: sorry Som3One, did not see your post! Directions to do it are the same IMHO

Som30ne said:
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )
Click to expand...
Click to collapse
Some30ne,
I know this is an old (ish) thread but I have been trying to get to the bottom of this problem since I got my HD2 in February.
The instructions above are perfect EXCEPT that the drop-down option "Keep them on the server" does not exist on my phone.
Weird
Anyone got any ideas?
I wonder if there is part of the registry that deals with these settings?
Cheers

The HD2 does NEVER delete POP e-mails after checking them, only after deleting them manually on the phone, and only if the above option is set for it.
If the e-mails disappear after you checked them once with your HD2, it's the server doing it, and it's the server configuration you need to check. For example Gmail archives mail automatically by default once they're retrieved via POP, so they're not in the inbox anymore and "disappear" on the next check. But that can be turned off.

Kilrah
Thanks for the reply.
The option to "Keep them on the server" does not appear in the drop down on my hd2. I get "delete them off the server" and "move them to server trash". so one answer is not to delete anything and simply alter the number of messages I am viewing.
I would appreciate having the option "leave them on the server" if anyone can work out how to do this, that would be great.
I wonder if the newer hd2s have fewer mail configuration options for e.g. Safeboxextender doesn't work on my phone whereas other users report this working.
Any help appreciated.

Remember that option only affects mail that you manually delete on the HD2, as theoretically the mail you'd delete would be spam or such, so having those deleted on server side is a plus. But simply don't delete any and you're fine.

ok, thanks Kilrah
I agree this is the only option at the moment.
Thanks for your time

on PC??
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...

piattj said:
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...
Click to expand...
Click to collapse
Are you syncing to Exchange or Outlook? If you Exchange sync, your outlook is making an "Exchange Connection" when you create the account. Otherwise, your outlook is making a POP3 connection. I think your "do not delete from server" implies that you are syncing HD2 to Outlook and Outlook is making a POP3 connection. That's why you need to stop Outlook from deleting the mails on the server.

Maybe I'm way off base, but I thought that this was normal behavior for pop clients... no way to use IMAP instead?

Perfect solution to the problem I was having as well. Thank you!!

Leo deletes Mails after some days

Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?

KaNarlist said:
Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?
Click to expand...
Click to collapse
It doesn't - you must have set something to do that.
Can you give us more information? We'd need to know if it's an outlook account, or a hotmail account etc.. Also, have you checked the mail server (or online inbox) to see if the mails are actually deleted, or just not shown on the HD2.
Thanks

I have the same problem, I have check actually the mails have not been deleted from the server. It just not showing in HD2 anymore, I can't find where to configure this.

In the email configuration, how many messages do you download? The past 3 days? All?

In INBOX window go to MENU - TOOLS - OPTIONS... Press name of your email account... Edit Account Setup ... press NEXT couple of times and you will come to screen with choice "Download messages:" where is by default "From past 3 days" and it could be changed to ALL messages.

Ok thanks I will try it.
Although "Download messages" is a bit missleading for this, because the mails are allready downloaded

It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
if you use pop3 and deletes the messages from the server the messages could be lost.
Use imap instead then your phone and mail server will just sync and on delete the mails you delete manually

JLHdk said:
It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
Click to expand...
Click to collapse
Right.
Make your settings in Active Sync > Menu > Options [click on E-mail] > Settings > Download the past > All (or less, as you want).

Emails disappearing

I have searched for email problems but found none that describe my problem.
The problem is this.
1. Emails that have been read, but not deleted are removed from my HD2.
2. I get a notification that an email has been delivered. If i don't read that email, pick up my phone and so on. I can return to my phone knowing that i should have a message to read and find none.
I believe that what may be happening is that my emails are getting cleared down on every send/receive schedule.
Can anyone assist?
I am not saving messages to the SIM card currently.

I had that problem.
I guess that messages are deleted from hd2 when they are deleted from mail server
In other words, when you download them with computer for example, where you probably set it to: delete messages from server after they are downloaded, they are deleted from hd2 after next send,receive...
So I guess that these emails you would like to read them on your hd2 are deleted because in the mean time you or some software deleted them from email server

I find this happens if I empty the deleted items folder in Outlook on the Windows PC to which my HD2 is synched.

Disappearing email
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...

CRO_Misho said:
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...
Click to expand...
Click to collapse
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

samsamuel said:
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Thank you for your reply, samsamuel!
I have tried to find an email option screen that you are referring to, but I just don't see it anywhere.
Could you please guide me to it?
TNX

sure, from home screen go mail -inbox -menu -scroll down to tools -options switch to storage tab and there it is.

Oooops, I 've missed the scroll down part.
TNX

hehe you aren't the first

Hi there!
I have the same problem, but this problem persists...
samsamuel said:
find the email options screen that lets you set the storage location,
Click to expand...
Click to collapse
Ok, done.
samsamuel said:
and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,

Mano75 said:
Hi there!
I have the same problem, but this problem persists...
Ok, done.
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,
Click to expand...
Click to collapse
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.

samsamuel said:
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.
Click to expand...
Click to collapse
Hi there samsamuel. Thanks for your answer.
I understand this behaviour, but what I can't possibly understand is why the email is not kept in my HD2: I get the notification, I click to download it, hence, in that very moment a copy of the email is in my device. Then, why can't it be kept in my device if it was already there!?
It's fine if later on, it refreshes and it detects that there's no email in the server's inbox....but please, don't delete me the copy that I already had in my device! It has no sense!
Isn't there an option to keep these copies?
And yes, you're right, I don't want to alter my outlook, that would be a nightmare.
Cheers!

No choice for that?

Are you all happy with this email behaviour?
..I'm asking because there seems not to be a solution for this...

Up...

I'm having the same problem man... it's giving me the ****S. How do I put android on this PoS HD2?!

figured it out...
Open inbox > Menu (scroll down to tools) > Options > Click your email account > skip through all the bull**** until you get to the "Email Setup, automatic send / receive & dowload messages" drop down boxes screens, Hit "Advanced Settings", then change the 'When deleting messages:' from delete them off the server to keep them on the server.
Stupid WinMo.

Try an email account that supports IMAP. Some providers allow POP3 or IMAP so you might not have to change accounts.
I don't like the way IMAP looks in Outlook, but it works much better across several devices. I have two PCs and a couple of phones. No matter where I am, each device always reflects what is ACTUALLY in my email online. It took a little adjusting to, but I think it's much better. In Active Sync/Windows Mobile Devie Center, I no longer have Outlook set to synchronise with my device. Try signing up for a free Gmail account and try it on your phone and in Outlook on a PC and see what you think...

Somehow found what seems to be the problem...
inbox - tools - options - accounts tab - choose your account - edit account setup - click next until:
Automatic Send/Receive:
[Every 60 minutes]
Download messages:
[From past 3 days]
Change this from past 3 days to All messages and voila!
It's seems to save space by providing you only with latest e-mails. Make sure to do the Storage options mentioned earlier!