Database Users

Some hardware buttons won't work!

This is my first post and I must say that this is a great group of people who know what they are talking about!
Anyways, I have had my 8525 for about two weeks and I am loving it. For whatever reason some of my buttons do not work! The dpad works but the two soft buttons, the start button, ok button, email, PIE, and the green and red buttons don't work. The power, scroller, comm manager, the left ok button and the PTT all DO work. I did a hard reset hoping that would fix it but no luck. I been installing and trying a lot of programs but I thought after the hard reset that any program that screwed this up would be gone. Please help I love this phone and really don't want to take it back.
Thanks,
Dan

I took it back and that solved all of my problems.

you took back , what?
i am having the same issue with a HTC Tytn.

terracot said:
i am having the same issue with a HTC Tytn.
Click to expand...
Click to collapse
My hermes has a similar problem, buttons under the screen sometimes won't work, but if I turn off backlight and turn on, it works... but not very well because if I press green button then red button continually, buttons don't work again after few pressions....
I have changed my ROM but it's the same, it isn't a hardware problem because if I turn the scroll it works again...
This problem is known?
Thank you very muche for your help and sorry for my bad english.

same issue with my TyTN...

Same issue here with Tytn, buttons won't work but if I use scroll button a bit then buttons work again.

Hey guys,
Exactly the same problem here and it's infuriating when I'm trying to make calls on the run and sometimes I can't even pick up calls.
I have an I-mate Jasjam ROM 1.31.305.2.
If anyone has any fixes or solutions that would be great. Or do I have to send it in for repair or something?

So has anyone managed to fix this? Anyone tried a hard reset?
I have no idea how to diagnose the issue and even whether it's a software or hardware fault.

Jasjam- Same here
Also my screen turnes white some times

mattytj said:
So has anyone managed to fix this? Anyone tried a hard reset?
I have no idea how to diagnose the issue and even whether it's a software or hardware fault.
Click to expand...
Click to collapse
I'm also having these problems with the front buttons not working. Very frustrating. The problems seem to be platform independent.
I really cannot believe this. When I used the search function I noticed so many people are having these problems with the TyTN, and no resolve.
It's my second machine I received from HTC, first one also had these problems.
HTC sucks BIGTIME.

going crazy!!!

hey guys i did search and didn't find anything about this... my vibrate has stopped working!!! i installed the new s2u2 but i dont think that was the cause of it.... i can feel it vibrate when it switches from ring to vibrate but won't vibrate when a call comes... i uninstaller s2u2 and memmaid(my last 2 installed progs) but i am still having the same prob. tried soft resetting a few times.... please help!!!

Try doing a Hard reset. Also if you have dropped your phone it could just be a loose connection which is really easy to fix and if I recall. If this isnt your first HTC the vibrator should be the same as the wiza or apache or most of the more recently retired models.

Buttons not vibrating

I seem to have lost the vibration feature on my buttons. All tabs are checked. Not recovered even after a hard reset. Probably a pre-hard reset app I'd loaded affected this.
Does anyone know of a reg tweak or another fix?
Thanks for the help
Simon

Does your phone vibrates when called?

Hi - thanks for taking an interest. The problem seems to have corrected itself.
I had to re-load .net CF 3.5. Don't know if that had an effect but after the hard reset and a couple of soft resets the buttons vibrate again.
Thanks again
Simon

3rd Occurane
Sky740, did you experience this problem again? I have not installed any other ROMs but noticed it after I installed some other software, including hd tweak, advanced config, mobilmagic button stuff and .net framework 3.5. Did you use any of these items/think they anything to do with it? I hope my problem goes away with my first Upgraded ROM. I saw another thread with the same problem, he was about to send back for warranty, but maybe I talked him out of it. Any information helps,
Thanks!

HI Guys,
Did you manage to figure out what is causing this? I have just got my HD and have the same problem...the 'haptic' vibration from the buttons doesn't seem to work. it has been like this from out of the box and i have not added any additional progs (only got it unlocked from Orange!!). the vibration works for incoming calls so it doesn't seem to be an issue with the hardware.
Any advice would be appreciated!!
Regards
~Cinner70

well
well, haptic feedback you mean, any button you press, on touchscreen and all? The only buttons that are suppose to have feedback without touch response application installed is the home, back, phone answer and hangup buttons at the bottom. There is a setting for those vibrate items. Try settings, personal, buttons, virtual button, see the vibration check mark? Does the Teeter game have vibration feedback on yours? If these things make a difference for you, you probably don't have a hardware issue, but if your getting any vibrate, should just be settings. Some of us on here are having major vibration hardware dysfunctions, just awful

Thanks for the response!!
Sorry to hear 'bout the major vib issues
I have tried all the 'virtual buttons' settings and the touch flo settings but i dont get any response from any buttons. i tried TEETER but there's no response from that either, but again i get vibration when I'm called.
Just thought someone may have noticed a 'glitch' somewhere, cause i initially noticed that if you apply a phonelock pin on set-up, it disables the use of the end-key to lock the phone..and i thought it may have been a software glitch or something....
New to the phone and win mob so soz if these are noob q's
Cinner70

Serious problem... cant answer incoming calls!

I think its a software bug... Its really annoying if someone calls me and I cant accept the call My ringtone just keeps ringing and I just can stupidly look on the screen without answering :S I push the green "answer" button but the call doesnt accept. I neither can use the red "ignore" button. This problem gets solved with a reset but happends again after a short time.
Is there any solution for this´? Is there any possibility to accept the call trough the touchscreen?
Please help me I am really desperate!!!
Thanks in advanche.

Uhhmm.....i guess you know that you have to 'slide' the button to the green field if you wanna answer...not 'push' the green spot.
Anyways...you can also use the (physical) buttons of the phone to answer or disconnect.

I think you missunderstood me. I actually mean the physical buttons! They arent working anykind. Normally if I press the green "dial/answer" button the dialer application appears right? But it dont! After software resetting it does again somehow for short time. And if I get a call then I press the physical button but the call doesnt accept. It just keeps ringing further. There is no chance to accept the call. And there is no option to accept the call trough the touchscreen.

Indeed, i misunderstood..sorry!!
If the buttons didn't work at all, i would be thinking of a hardware problem, but since you can solve it for a short while with a soft reset.....i'm not so sure of that.
You still have the option of a hard reset, you could give it a shot, just to be sure(Remember to back up your stuff ).
Otherwise send it in for warranty...presuming you still have it.

Thanks for the reply!
I dont think its a hardware problem because the buttons are working again somehow after a software reset. But the problem happens again some time later
Sending it to warranty is no choice since I always got trouble with my warranty!
My old touch had an software problem and couldnt boot so i send it to the warranty and they just send it me back with no repairs claiming that the warranty gets lost if I connect my device with a computer :S
Anyway i hope there is a solution without hardware resetting

Just a thought....
Did you install any locking software which locks the device fully? It may be the one preventing you from answering calls...
HTH...

No I didnt install anything kinda like that. Is there a dialer replacement I could use instead?

I have also noticed this bug on my Jade running the official 2.32 update from HTC:
When a cal is received, the phone rings but it doesn't display who is calling (the device keeps showing the home screen). This is not happening at every call, but I can't find what is causing this behaviour (it happens even after hard reset, so no additional programs running in the background).
Any ideas how to overcome this?

Phone lock up when incoming call is answered

When phone is in standby:
1. Incoming call
2. I answer - quiet! Time counter go on, but I can't hear caller and caller can't hear me. Push "End Call" button.
3. Screen and keys not respond! Can't be switched off. The whole phone locks up.
4. I have to remove back cover and soft reset!!!
I have Htc Rom 1.66.
Can anybody else report if they have or had this problem?
Did anybody find a solution?
My phone has been in by HTC already 3 times for repair!!! They keep sending it back saying that problem is solved, but it's not!!!

You could be having notification queue issues. Try the solution in the thread "HD2 died- or did it" and see if that works for you.
WB

I don't think its a queue issue because this happens even after a hard reset.
Could it be that some program corrupts Rom so that the problem even happens after Hard reset?

I doubt it. However it is just as likely that you may have installed a piece of software that is, how shall we say, not behaving itself properly.
If I were you I would hard reset (backup your data first) then install your contacts. If you can, use the phone for a day or so without anything else loaded and see what happens.
I would not dismiss the notification queue issue at all. Causes more hassle in winmobile than anything else I know!
Let us know how you get on.
WB

This happens even after a hard reset and no software no contacts no alarms and nothing in calendar.
I know that its not hardware problem because when I make call or if I answer call when not in standby, then phone behaves normally and doesn't lock up.

I had that problem aswell, I´m using a Danish ROM, and had Co0kiemonsters version with 20 quicklinks installed. After I removed that program it worked without any probs.
Remove all programs U have on Your phone or Re install/upgrade that´s faster than removing the progs.
Instal those programs U had before your problems started. and test what might not work with your ROM

locks during call
Mine has started doing the same thing - locking during an incoming call or I can't disconnect after making a call unless I soft resent. The only think I have added recentently is HD2 tweak