Database Users

Phone turns off sometimes when closing keyboard.

Like the title says. It doesn't happen all the time but happens alot. When I slide my keyboard in the phine turns off 60% of the time. Also I noticed when I bumped the phone on my knee at the bottom (Don't asked how I managed to do that ) it just turn off instantly.
Anybody else with this problem? If you don't have this problem let me know 2 please. Maybe its just my device! Thnx.

No my phone does this too; but not as much as yours. It also seemed to happen more when opening the keyboard. I noticed however if I don't open the keyboard quickly then it doesn't seem to do it as much. What I mean is if you push the keyboard open and it pops hard then the phone will shut down.
I think it has something to do with the battery. I have tried putting paper in the battery compartment in hopes that it will apply more pressure to the battery keeping it from sliding. This seemed to help a little but not very much. Best solution I found was to not open it so forcefully. I havn't had it turn off in a couple of months.

A friend of me has the same phone. I tried it with his phone and he doesn't have the problem. He never had it he said. So I called the HTC repair service to send it to them under garuanty and it sounded like they knew the problem. It shouldn't do that. and like you said, I tought it was the battery too but when i remove the battery case and try to move the battery the phone stays on, so I don't think thats the problem but something inside the phone. Maybe some bad contacts. Anyway, they come and pick it up thusday. Maybe I'll get a new one or they fix this one.

I have the same problem
Ocassionally I suppose as I haven't observed carefully, when I close the keyboard the phones powers off. Not sure what the problem is, haven't really read any thread on this kind of an issue. Does anybody have a solution without sending it back to the support center.

I have the same problem...it seems that there is somewhere a bad contact, I do not believe its a "loose" battery. Anyway, I will tell the repair shop as now also my touch screen does not respond anymore...
I had an Qtek 9000 for almost 2 years, never had any problems with it!
NOT very impressed with this thing...
Ciao

Eeehm, I called the repair center and they were about to come and pick it up. so i did a hard reset to delete all my stuff.... and now it doesnt power off anymore. Wich is really strange cause it looked like a hardware problem cause when i bumped the phone it also turned off.

Jewcookie - My phone also resets when I close it too forcefully or give it a good bump. After your hard reset did you re-install your prior software? If so, did the problem persist or did it disappear?

Choptank
I've been having a similar problem with my HTC branded Herald. (winmob 6)
The phone seems to behave normally until I open and close the keyboard.
A few minutes later, when I push the power button to exit sleep mode, nothing happens. I have to soft reset in order to get the phone operating again. During the time it is locked up, the phone doesn't ring and no calls show up as notifications. The fellow I spoke with today at HTC support said he hadn't heard of this happening before. He recommended a hard reset. Hoping to try a few other things first. Has anyone else with this problem had any luck resolving it?
Thanks C.T.

Still trapped in Sleep Mode!
Just a follow up to my previous post, it now seems that the phone locks in sleep mode after I have accessed files on the memory card. Two days ago I moved all Today plugin programs to device memory (except Pocket Weather, too large!) in order to see if that was the problem. Phone worked fine for two days, no lock-ups. Yesterday the only thing I did differently was access an Excel document from the micro SD card. I then put the pnone in sleep mode. About 10 minutes later when I needed to make a call, it wouldn't come out of sleep mode without a soft reset. Also I had scanned and re-formatted the memorycard, no apparent problems.
Anybody else dealing with a similar problem?

2 Jewcookie - met welk reperatiecentrum heb jij contact opgenomen dat ze hem komen ophalen? want mij zeiden ze dat ik hem moest opsturen, maar dat kost me teveel tijd.
grzz Clint

i had the same problem one time with it turning off when i closed the keyboard. it happened when i was playing with the battery. I just took the battery out and re-seated it securely and it fixed it.
Do you have a factory battery or an aftermarket one? if it is an aftermarket one then it might not fit as perfect as the regular one. I got spare thats a little bigger than stock. Might help in your case.

I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.

Keyboard issues
choptank said:
I have a stock battery. Not looking forward to doing it, though it looks like I will do a hard reset and then use my Herald completely stock for a few days and see if the "stuck in sleep mode" problem goes away. Then I'll load my third party software one by one and see if I can isolate the app. that is causing the problem. I'll post the result. May take a few days.
Click to expand...
Click to collapse
Choptank- did you find out if it was software or hardware issue?? Mine just started happening and mine is stock!!!

As it turns out, the cause of my lock up problem turned out to be unrelated to opening and closing the keyboard. The actual problem was a Today screen plugin. When I disabled the plugin, the problem went away. It took me quite a while to discover this as the program (Pocket Weather) is one of my favorites and I really didn't want to disable the plugin. I'm hoping that maybe a future version of the program will work better on my device.
CT

Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.

Troubles....
kdskamal said:
Guys, I too was having this problem. But, in my case it came out to be a software problem. To summarize, these were the apps that can probably do that..
1) sbsh pocketbreeze
2) sbsh ilauncher
3) spb diary
4) spb p+(frequency was too low though)
It seems as if these apps demand more juice sometimes which causes device to reboot. I have been a huge supporter of the sbsh products but I'm not using them anymore. Currently I dont use any of the aforementioned apps and have not encountered a single unwanted reboot so far.
Click to expand...
Click to collapse
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset

taz357 said:
Here's what I have Kdskamal:
WM5 (Hera 100, unlocked from factory w/t mobile)
OMAP console/ckr
Opera Mini (deleted recently) and now pages lock up
vTap Videos
Ygo! Mobile
One Note Mobile
As stated above, I deleted opera mini: since the deletion, I've had these problems and I have soft reseted twice. Should I hard reset
Click to expand...
Click to collapse
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).

WM6.1
kdskamal said:
Well, you should definately consider doing a hard reset and install some nice clean WM6.1 rom. try the ones from aserg(the lite ones).
Click to expand...
Click to collapse
kdskamal,
WM6.1 now is this a personal (cooked) upgrade?? im leery of WM6 because of its numerous problems when it first came out.

Seems to be the Battery
I have seven batteries for my alltel ppc6800 (titan, mogul, etc.). My phone completely loses powers when I use the orig. battery that came with the device and one other battery I bought on ebay sometimes when I slide out or slide in the keyboard letting the spring loaded feature do its job. It seems not to happen when I guide it open and close with my hand. One trick that did seem to work was taking an eraser and cleaning the leads on the battery and the phone, however it may work well for another couple of weeks but has the same problem sooner or later. Still, I never charge my phone and I am an insomniac and am always up using my phone so I need the batteries.

D-Pad gone crazy!!!

I have a peculiar problem here. My O2 XDA Exec was working fine until one day suddenly the D-Pad/nav-pad UP action started automatically and now it runs continuously . So that no matter which application I run, the UP action is automatically emulated. I simply can't use the device. I have soft reseted , Hard reseted and when all failed upgraded the device to WM6 but the problem is still there. I don't know what the problem is. If it can't be fixed, can I some how disable the D-Pad button? Need help, thanks.

You might have something shorting the contacts, if even a hard-reset didn't remove the error. You might have to take it apart to see the problem, or take it to a repair center(not your provider, they will most probably say the warranty has been voided by the WM6 upgrade) to have it fixed...
Good luck with it!

Thanks for the reply, this is what I was afraid of. It will be difficult to get it repaired at a center because there are not many around who can do it well. Since I donot use the D-Pad that much, disabling it by any registry tweak would do for me for the time being, any suggestion on that. Thanks again.

You'll have to ask someone more knowledgeable than me for that...
the buttons are identified by a seemingly meaningless string in the registry, and god only knows which is "D-pad Up". I'm not sure you can even do such as thing in the registry.
It should be easier to remove the lid, disassemble it, and take a good look inside to see if there's anything in there that shouldn't be. You should be able to see the screws if you turn the lid 90 degrees, and from there, it should be a piece of steak...
Good luck!

Uni D-PAD
Hi, Did you get the uni to the service centre ? did it fix your problem
coz, mine is having the same problem too :-(

universal going crazy on me! keeps dialling and doing weird things!

Hi, recently my SPV M5000 has been really acting weird. it was fine using WM5 official rom, then i upgraded it to luca's wm6.1 rom, and it was still fine. then a month or two later it started behaving weird. in apps such as word, typing on the keyboard brings up the phone app, and when left alone it suddenly starts dialling numbers (the last number dialled)
i flashed it to tomal's 6.1 rom, and its still doing the same thing!! i'm at my wits end right now. could it be the bootloader or something? im using v2.06. i cant remember if i upgraded to it or if my device came with it.
thanks in advance

Try Doc format and reflash ROM

thanks for the reply, i just tried it but it dosent work
after checking it out some more, i realised most of the keys work fine, however its the h,n,j and u keys that are causing it to launch the phone app. Im not sure why it keeps trying to dial the last dialled number all by itself. i have to cancel it maybe 10 times before it stops trying.
the green "call" button on the spine of the phone also dosent work
could this be a hardware issue?

If if you tried the doc format and flashed other roms and the issue is still there it might be hardware problem...
and one thing just after flashing to new rom don't back up anything and see if the problem is still there.. if no then this bight be due to some applications in backup....
cheers
Rajiv...

sounds like hardware. you may have a sticky key. I'd take it to bits, give it a good clean and make sure the connectors are firmly pressed in - as concerns the spine keys and keyboard.

no, its not a sticky key. i guess its a loose/frayed connector
i'm reluctant to disassemble because of the form factor. guess i'll have to mothball it until i can get it repaired. i dont use it much anymore anyway, have since upgraded to a HD, but my girlfriend was using it as a mini laptop for word and skype when she didnt want to lug her laptop to college.
thanks anyway for the help

Is the screen intact? Is it clean around the edges? Did she spill coffee (cola?any drink?) on it? Is there any dirt around the screen where it meets the frame? Has it got a new screen protector installed recently?

Sounds like your hinge PCB got wet and is shorting.

[Q] Touchscreen locked out permanently

OK, posted a few days ago about this foolishly thinking it was solved. However, here's the problem. My touchscreen is completely unresponsive. This isn't the lag problem, which I've had before, but the phone acts as if it hasn't been touched at all. In other words, the only input accepted comes from the buttons.
This happens when I'm running android. Waiting overnight doesn't help. Pulling the battery doesn't help. I cannot even use the touchscreen in WM when this happens! Moreoever, if I do a hard reset, I still cant use the touchscreen when the setup pages show in WM. The touchscreen is completely gone.
The ONLY thing that has worked (once) to restore function is to pull the battery overnight.
The only pattern to this seems to be that it happens when I have a message waiting while running android (no, not every time). The screen will be locked, and I can't get the lockscreen to clear. Eventually I pull the battery and reboot in windows, same problem. Hard reset, same problem. Last night, had the problem so I landlined in and cleared the voicemails. Then did a hard reset, but the phone during the setup still indicated I had a message (!) and the touchscreen was locked. It is as if the notification was 1) stored in a different memory than the phone (does the radio keep this information) and 2) that until the phone is reconnected properly it can't clear the notification and won't let me access the touchscreen. Perhaps the overnight battery pull allowed the notification to clear from the phone somehow?
I'm looking for any help on this. Is there an aggressive way to clear notifications? Would a task 29 solve this? Button combo I"m unaware of?
Thanks in advance

yoiur unit may need to be send in for repair. sounds more like a hardware fault. You may be able to get a digitizer from ebay and replace it, though they are a bit tricky to replace. Ive only ever done it on an mda varia and that was a paid

This is actually not uncommon... i have a friend who purchased an HD2 and used it for a week or 2 and the touchscreen stopped. You can try and do the task 29 however it didn't help hers... has your phone ever come in contact with static electricity? This seems to be the #1 killer of the touch screen functions with the HD2's... (so far i've seen 4 of them die like this)... i would try task 29... then if that doesn't work call HTC and ask if you can send it in for a repair, most of the time if its repairable, they'll fix it and charge you a fee of usually $100.00... if its not repairable due to faulty hardware, they will send you a new one (usually re manufactured) another option is, if you have tmous take it back to a store and show them... they should be able to swap it out for free if you have insurance on it

I was concerned about hardware, and it may still be the issue, but it seems intermittent, in that sometimes I can get the phone working again for a couple of days. However, this symptom has only come in the last week or so, so it does seem as if something has changed. I'm constantly tweaking my Android setup, but I can't imagine this could have an effect that would go over to WM, especially after a HARD reset...

Possible solution
OK, if you've read the thread above, you know that hard resets didn't seem to solve the problem. However, I just did a hard reset without a sim card installed, hoping to clear whatever notification was stored on the phone. While the touchscreen was still locked without a sim, I re-inserted the sim and did another hard reset and it worked! Time will tell if this is a real solution. Luckily, my android system is just on the sd card and easily booted up or I would spend all my time rebuilding my phone!
Again, does anyone know if this might be related to the radio rom? I've tried a couple radios since this started 2.14 and 2.15.

OK, one more update. I notice now that when I long-press the hangup key, to get the context menu for such items as shut down or turn radio off, the touchscreen becomes inactive. Several minutes later it seems to come back, but my conclusion is that the connection to the touchscreen must be near or under that button and I'm affecting an intermittent connection.
This is the last post I have on the issue because I got a refurbished phone sporting ROM 3.14 and Radio 2.15 less than 24 hours after asking TMOUS to replace my phone. Now I have to clean the custom rom off the old phone and send it back, so I'll never know for sure if it was software or hardware, unless the problem recurs on the new (refurbed) phone. However, the symptom above with the long press hangup does NOT happen so it seems that was the issue.

[Q] My Iconia A500 shifts and zooms in & out on its own!

Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)

jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that is that touch would be unresponsive at times and turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried:
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.

kjy2010 said:
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.
Click to expand...
Click to collapse
Sorry I didn't post what I did in order. Yes I've done full wipes before flashing any rom. Even as far as to bringing it back to stock and it would seem fine for a bit then out of no where it would just wig out on me.
You could be correct of it being a hardware issue... Sucks that I may end up having to return it.
Edit: Actually I haven't tried formatting. I will give that a go. Thanks!
Edit 2: Didn't work. Off to Costco I go for a refund:/ I may just decide on a different tablet.... Ipad2 maybe? LOL (Just kidding)

Hi JJdeVega: Have the same problem a day after i bought it and the problem was the touch sensor malfuntion. Returned and exchange to Costco with new one no more probs.

I am not sure why ,but lots of tablets that come from Costco seem to me have issues.or is it that they just sell more then anyone else.
I have similar issue but with font size shrinking to smaller then readable at times.ideally while browsing web forums.I have to close browser and start again.I believe it has to do with site adds changing.

jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
Hey, that was my exact problem and just for u to know all the things u tried were software related and the problem really is hardware (or at least in my case) the touch screen has a malfunction in it but to make sure u can just download 'touch test' free from the market and leave it open for a while or when the problem shows and see for ur self its like invisible fingers are touching ur screen and that was to make sure that the problem is hardware related if so do as i did .. replace it
hope that i helped
If I helped u in a way or another click "Thanks"

very good
Well said good info on the program wish I knew before. Thanks for the info.:

Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.

sw6lee said:
Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.
Click to expand...
Click to collapse
if u have a warranty it doesn't matter how long u have been using it, i got mine replaced after three months use so u dont have to return it u can just ask ur agent for a replace because yours has got a problem in it ( if u do have an agent and warranty)
Press "thanks" if i helped u

Thanks everyone for all the suggestions and replies. I ended up returning it. Then found the Samsung Galaxy tab10.1 right next to the Acer, so purchased that instead. Kept it for another two weeks with no issues then came across the New Asus Transformer Prime tf201 and couldn't be any happier! Too bad Costco doesn't have it since it's all online pre order. I would totally take advantage of the 90 day return policy!

I am experiencing the same problem, but it is of a fairly random nature. it comes and goes. When I contacted J&R about it, they forwarded me to Acer customer service who ask me to send the device on my dime both ways, they would test it and decide if it qualifies for a replacement or if they send it back as is. Uhh, I am not happy. Anyone having similar experience?