So I purchased the Exec today w00t and 2nite IVe been trying to sync it to my laptop (Dell Latitude D600) running Windows XP SP2
I've followed the instructions on the MS webstie regarding problems with firewalls, VPN and network accelerators but to no-avail.
I have managed to sync it to my desktop PC (Windows XP SP2) but thats not real use to me as all my work stuff is on my laptop.
I had a previous version of AS installed but have removed this - still no joy. I get the following popup error messages when I start AS - wether Im trying to sync or not
http://www.nigelcooke.com/images/error1.jpg
http://www.nigelcooke.com/images/error2.jpg
Any points on this?
thanks,
Nige
PS: I am using Checkpoint VPN on my laptop but under the LAN connection for my mobile device I unchecked the box as per the instructions - still no joy ! [/url]
Hi,
So I think Ive discovered what the problem is - good old VPN blocking the connection - I guess even though the error message talks about an incorrect software version it could just be that AS isnt getting a chance to start up and failing.
Time to talk to our corporate guys in regards to a new VPN policy - how hopeful am I ?
Nige
Okay so problem not solved and this one is driving me totally nuts ! Im so desperate if anyone can help me solve it I'll donte a bit of cash to the tekguru fund !
So basically the error I keep getting is one or both of the following
http://www.nigelcooke.com/images/error1.jpg
http://www.nigelcooke.com/images/error2.jpg
Troubelshooting to date
- installed AS4.0 with no joy
- delete the AS3.x folders, dlls and registry entries (i think i got them all) with no joy
- uninstalled my VPN and tried to install / sync with no joy
- got down on my hands and kness and begged the XDA master to give me some joy, with no joy !
So Im really at my limits now - I even got a message on the Exec 2nite when I went to syn that I needed to upgrade the version of AS on my pc - errr ?
Nige
PS: and it works on my desktop pc - had 3.8, upgraded to 4.0 and sync no problem - but of course all my work gubbins is on the laptop.
Hi,
iv only just registered but have been an addicted follower of the site ever since i purchased an XDA II centuries ago.
anyway, i bought the XDA EXEC the day O2 released here in the UK and have never been successful in completing a sync with my laptop. i have done absolutly everything in the book regards this problem but i jus dont seem to get anywhere.
i am running F-secure Internet Security as my firewall & antivrus programme on my laptop and have even contacted F-secure who only repeated to me what i did on the first day i tried to sync my exec.
can anyone here please help!! i NEED to sync my EXEC.
thank you very much!!
disable all your firewalls including win sp2 firewall...(if you have one) and then try synchronizing.....if works then try enabling all firewalls one by one after enabling each firewall try synchronizing...your'll find the problem yourself....also try enabling port 6 & 7 in your firewalls allowing application wmsos.exe (<--- dont remember the exact .exe name for ms active sync) try ctrl+alt+del your'll find it in running process....
f-secure
try to allow the activesyn to access port 990 (I had the same problem with ZoneAlarm)
unable to sync my outlook calender
hi guys
i cant get to sync my outlook calender with my BA
can some one help me with the settings
thanks
Help!
My spiffy new Wizard is not playing when it comes to the the syncing side of things...
I have Office 2003, and have been using async 4.0 with my WM5 blue angel quite happily. All works.
I installed ActiveSync 4.0 from the CD that came with the wizard, and then plugged in the wizard. "Retrieving settings..." comes up, and then nothing happens. I've left it for half an hour - no luck.
The communication seems fine, as I can explore "my mobile device" and that works well, but sync is no joy at all
I tried syncing over IR, and got told that error 85010014 had occurred. Googling shows I'm not alone.
I upgraded to 4.1. No joy.
I removed outlook and reinstalled. No joy.
I installed Office 2003 SP2. no joy.
Deleted partnerships from both devices. No joy.
Hard reset the wizard. No joy.
Changed my profile to not use cached mode. No joy.
I am a bit frustrated with this - any further suggestions? My only thoughts are that the firewall is blocking activesync's requests to the exchange server when it starts up the comms, but on the other hand the blue angel is happy! Help! please?
Hi Chiark,
I don't have another WM5 device to compare with, but my Wizard won't sync to Outlook on my laptop as long as Sygate Personal Firewall is loaded. If I exit SPF until the first sync happens I can then reload SPF and it keeps sync'ing away without a problem. If I set SPF to 'Allow All' it still won't work. The MS help pages mention what ports to open, but also mention problems with VPN clients that work in the same way, wedging themselves into the protocol stack.
I'd try disabling the firewall to see if it helps... On my work laptop with McAfee desktop firewall I can't adjust anything, but sync'ing over IR works fine. On my own, notes don't appear to sync, giving a similar error to yours, but I did read that another Thunderbird user fixed that by making Outlook the default mail client again.
Hope that helps..
Dox
(ocassionally of the ICE forum too ;-) )
Yeah, I have the same problem. Can't sync with the usb but can sync with IR. I tried closing Sygate FW but that didn't help any. I use Thunderbird as my mail client so always get a message saying that outlook is not my default mail client...blah blah. I don't know if that has anything to do with it, but then why would it work over IR?
I am guessing something is messed up with the usb driver or something.
Thanks for the support
It's all pointing to an error with the outlook side of things, as I still can't sync over IR either, but I can explore the device quite happily.
I've run scanpst on all my pst files, no joy .
Try here, Microsoft have posted some clues
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
thanks for that - I tried those. The best resource I've found is Chris De Herrera's troubleshooting; http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
In desperation, I've done everything again this morning.
I was assuming that setting my firewall to "Allow all traffic" would, bizarrely, allow all traffic. It wasn't.
I couldn't disable the firewall; I had to uninstall it.
It's now working, but hellishly slowly.
Why the Blue Angel will sync and this wont is beyond me!
Cheers,
Nick.
Well, sygate has had to go back on due to corporate policy... No joy. But the blueangel syncs.
ARGGGHH!!!!!!!!!!!!!!
When I installed AS4.x, one of the .dll's was called something like 802AFUSB.dll (from memory, so ICBW), which makes me think MS are running "Ethernet" over USB which suddenly brings activesync under the jurisdiction of our firewalls. I don't know if that's just done in firmware on "upgraded" devices, or maybe there's some hardware changes in native WM5 devices, that kick in the ethernet over USB that you don't get on upgraded or pre WM5 devices?
Do you need AS4 to sync the BA under WM5 Nick?
Dox
Hiya Dox, it's definitely firewall related IMHO, but I'll be stuffed if I can see what's wrong: the firewall isn't blocking any traffic, I've opened every port I can see, and it's still not working correctly.
the blue angel syncs using the same mechanism, over TCP/IP connection via USB, and does so without a problem.
Code:
Creating new partnership for device 0x0 (WM_Wizrard, PocketPC).
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CConfigMgr::GetConfig : hr = 0x80072746 - cfgmgr.cpp(318)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::_QueryDevice : hr = 0x80072746 - DataSource.cpp(5299)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::Load : hr = 0x8000ffff - DataSource.cpp(3503)
11/15/2005 12:51:41.807 p(356) t(384) TraceToFile -> ERROR in CHttpEngine::SetTrustedIp : hr = 0x80072726 - httpeng.cpp(253)
11/15/2005 12:51:44.361 **** ActiveSync exiting
Funny that crapi is causing the problem... Googling that number shows that it could be related to MSN or WM10, neither of which are present on the blue angel. I might install MSN on the host to see if that helps, but I can't see how it would.
I also think it might be to do with outlook running in cached mode as I changed that setting when I removed the firewall. Damn and blast!
Argggh!
Stranger and stranger: if I remove Sygate Security Agent, it works fine... However, corporate IT are rather against me doing this
The MS help docs do mention probs with VPN adapters that slot themselves into the protocol stack to do packet redirection. I only use SPF rather than the security agent but I guess it slots itself into the protocol stack to watch for apps attempting to use the network interfaces above it in the stack. I wonder if it's a software compatibility rahter than security policy problem. I'd guess wedging an additional layer into an already complex stack is far from trivial. Maybe MS just assumed everybody would have a nice clean TCP/IP stack with MS Firewall...
Does SSA not have an "exit" option? We did use ZoneLabs Integrity Agent on the work machines, but engineers could get a special profile pushed to them which llowed them to quit the app when they needed to connect to our kit on customer site which scrapped with IA. I only need to exit SPF to get the session started, I can restart it as soon as the sync gets underway and it's okay...
Roll on 4.2 and a fix to all this shenanigans
Thanks for the thoughts Dox. I agree that it's looking like incompatability rather than config, but I can't understand why the blue angel works: it's truly weird!
The "Exit" on SSA is disabled by our system administrators, meaning to get rid of it, I have to uninstall it . There is a "pass all traffic" option which doesn't appear to work.
I'll now secure my laptop with Windows Firewall; our group policy forbids us from turning it on, but I can sort that out.
Cheers!
Nick.
Hi
I have a KJam and I am trying to sync it at work. I downloaded AS 4.1 on my Win2K pc but it keeps giving me the Retrieving Settings message for ever. I dont think there is firewall on the pc and I need some help to get it running
Thanks a lot
any help guys, still have the problem
XP Needed
i think you have to use microsoft windows xp to sync your wizard.
So no luck with Win2K, I thought that people can do it with Win2000 and aslo from Microsoft Site AS seems to be working on 2000
Thats really bad
Me too
I also have this problem with one Wizard - my wife also has a Wizard, exactly the same which has no problem syncing to the same PC. I get the same message you get " retrieving settings" which hangs for ever until I disconnect. I'm on W2k.
Did you find and answer? It's obviously not a W2k issue if one Wizard can sync.
No I cant still sync with WIN2K, someone suggested that you do hard reset and it should work. I tried on mine and still didnt work
A random guess- applied SP4? Also which firmware version you are using?
Finally I have it working!
William - Yes, I'm on SP4
Akronica - I've finally managed to get both Wizards sync'ed. Here's what I had to do. Firstly, I'm using Sygate Personal Firewall, so I follwed the directions via the link here to set up the advanced rules. See http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm This also might be useful to you for troubleshooting.
Then I added/altered 3 registry settings in my PPC (as also mentioned in the above link) using a freeware called "PHM Regedit". I downloaded the PHM Regedit from here:
http://www.pocketpcfreewares.com/en/index.php?soft=31
Just a note: I obviously couldn't use the ActiveSync installer to get this product installed, so I copied the entire directory over to my phone (via mini SD card) and then tried to launch each file. The first few didn't install successfully, but I finally did get one to install OK. The file that worked for me was "regedit_Mrln_ARM.CAB".
So, after all that I connected up and as soon as the cable was in, I soft reset the PPC. Sure enough, it made a new connection via the connection wizard and off it went.
Another note: I also turned off any passwords on the PPC, just in case. I'll do some more playing and see if this makes any difference.
Hope this helps!
Rob
William Yeung said:
A random guess- applied SP4? Also which firmware version you are using?
Click to expand...
Click to collapse
Interesting
On mine it connects (win2k SP4), but drops the connection about 60s into sync.
:wink:
I've now confirmed that the passwords had no impact.
I don't have any problems with it dropping connection either.
Wow yeah, I've had absolutely no problems synching with my win2k sp4. hm.
Hi, I just bought the Wizard and spoke to Ashe (he runs the site) yesterday. he suggested that I come here for help since it won't synch beyond "register settings" after i loaded the sw and plugged in the device(it just hangs there). So I can't synchronise my ms outlook or anyhting for that matter
Pretty demoralising really since that is why I bought it
I am using XP professional on a corporate license and it is probably down to that.. It could be some settings but i don't what to do with it? I am also using Symantic antivirus, ms office 2003, the usual MS programs
Would love some help to get my new toy working as it should, maybe someone out there has had the same problem and knows which settings i should disable?????
Thanks
Graham