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I've only owned my exec a couple weeks and already I notice the pivot hinge loosening.
Has anyone tightened theirs? If so, any tips?
Get in touch with HTC and see if its warrantied.
Likely just needs something tightening.
Altho I work in a customer service department for a laptop repair workshop and they would likely accuse you of having bent it the wrong way and class it as "Accidental Damage".
In which case you'd be getting a bill for a hinge (£12) and labour (£130).
You may find HTC are a little nicer than my lot tho. Hehe.
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
I don't have a loose hinge yet, but I'm sure we will all be at that point eventually. I noticed two small screws on the inside of the hinge (underneath the screen part) when you twist the screen half way around. I wonder if they do anything useful
I've noticed those screws as well. There's also a single screw on the base side. The base metal piece is the wiggly part on the non-screw side (right).
I'll wait another day or so to see if anyone has tried this yet. If I don't get a response, I'll hold my breath and give it a go.
If it works and I end up tightening my unit - great.
If not, then I've just made a very expensive mistake.
Either way, I'll update my post here with the results..
I can't be the only person with an exec/universal that has a loose lid. Pls excuse the pun.
hazer said:
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
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Click to collapse
HTC warranty the product unless a third party warranty provider is nominated - which is very unusual in the first year tbh.
Normally you return to the point of sale and they will either repair it or replace it themselves and bill HTC or send it back to the manufacturer.
In this case the product is less than 28 days old? So in the UK you would be covered by the Sales of Goods Act 1979 and entitled to a repair or if you so choose an exchange. This would probably also be the case in some form or other in the USA, but I suspect since this was a product originally intended for the UK market (and if the seller was British) you would be bound by this law.
Since you're in the US you will likely have no warranty with the retailer ie. o2 since large companies often operate warranty services within the borders of the nation it was originally purchased in and never beyond.
So you're best bet is to contact HTC - whom are an international company - and they will assess the claim and arrange shipping to and from either a) an authorized local repair agent or b) back to the main repair and warranty facility in whichever country that is.
As far as I am aware you should definately either contact the point of sale if a large company and enquire as to the repair service route or just skip them compeletely and go for the manuafcturer.
For the European Union the warranty provider is: http://www.htceurope.com/
There doesn't appear to be one for the USA.
I'm sure there is but its likely going to be a case of shipping it back to Dubai or wherever anwyay so ping them some mail and see what they say.
Either way you must act quickly and keep a record of all correspondence.
In the UK we call consumer rights 'statutary rights' and the electronics world often goes far far beyond these in terms of warranty repair/s.
The only caveats are often companies assume that since you arent asking for or invoking your rights on a certain issue that they don't need to inform you of them.
YES, I have opened mine up & can give some insight. firstly it's all very robust and safe to open the hinge on the base side (have not opened screen side). it'a ALL metal - screw, plate u can see, & chassis screw goes into - so little/no danger of loosening things by unscrewing.
u will 1st find that the single screw on the base side may be half a turn loose. tightening it with a jewelers screwdriver will make a hug defferenc4e. possibly same benefit screen side but there r more screws there so I doubt it.
if u undo screw, base pops out as it hooked at one end, and thus only held by this 1 screw. u will find a nice, strong, ropey cable linking 2 halves - NOT a ribbon that breaks the moment u open this up - so safe again.
next, u can bend the plate slightly so that it sits lower in the middle. this makes a huge difference to screen looseness or play when in position. it's like tensioning a bow.
so, all very easy and safe FOR BASE SIDE. screen side looks way more delicate & hopefully someone will update this thread with similar info.
I found that when I dropped mine a few times, the screw came loose. a bit worrying cos it means a thread miust have skipped. but now I know that if the screw ever strips I can get it re-tapped by a jeweler and a new screw put in. there's enough chassis 4 this I think. please let us know how it goes.
Shame no pics ...!
:lol:
yeah, exec battled 2 take pics of its own arse when dissembled
First let me say THANKS to Gubbs and Craigie!
Unfortunately it's now past closing time at HTCEUROPE, so I'll have to try and call them tomorrow.
I tried to take the pda apart and concur with Craigie regarding its simplicity. The wiggle in my Exec comes from the pivot and not the base plate with the single screw. I tried to remove the lid side plate by unscrewing the 4 screws that hold it, but it cannot be removed w/o spreading the plastic housing which holds the LCD. Scary.
There are 2 additional screws which bind the plastic housing (can be seen w/o taking anything apart). There are also 2 rubber inserts at the tip (tried, but can't pull out). So, my theory is that by removing the 6 lid screws and these rubber inserts, I'll be able to separate the plastic halves and remove the metal plate. Again...SCARY.
I'm hoping there's a screw which tightens the pivot. From what's visible it is made up from a press fit washer and a bent spring washer around a metal shaft. If there is a screw, it's on the side I can't get to. If there isn't a screw, then it's got to be another press fit washer used to hold the assembly together. I can use pliers to squeeze the opposite washers toghether if I can get to them.
If I have to, I'll send it to HTC. But I'd rather try and fix it myself to save the time lost and expense. Granted I should stay away from coffee or any other caffinated products before I do.
Just seen this posting by "stot" selling a replacement screen for the Universal, he gives a link showing instructions for stripping down the Universal, any help with tightening the hinge?
Thanks Stot!
http://www.artworkfiles.com/XDA/
Regards
When I did open up the screen there is no inherant way of adjusting the tension of the spring. It is basically a rivet with a curved washer that gets squashed and provides the tension.
Only thing I could suggest would be to squash the rivet section on 2 sides with a pair of pliars, or vice grips may be better so that you can set the pressure, i.e. close the vice crips and adjust them so that they are snug on the edge of the rivet, open them, adjust them closed evvver so slightly and then close them on the rivet. This will basically put more tension on the washers.
Its from the school of smack it til it works but its all I can think of.
Ill put some more pictures up of what I mean on that link shortly.
BTW. wanna buy a screen?! :wink:
Thanks
Stot
I think it was the swivel action some were interested in any suggestions to tightening that mechanism? Photo's would be good too, or is that one a case of squash it with pliers too?
I dont need a screen myself sorry my friend
Hope you find a buyer!
Hi,
Yeah Its the swivel I mean, not the opening mechanism. Pics are up you'll see what I mean.
Just noticed this is the idea Hazer had and ill agree thats the only way to do it.
Cheers
Stot.
Brilliant Stot! Great work my friend, the pictures are perfect. Thanks
Regards
These pics are fantastic gooroo.
All of you who have contributed to this tread - THANK YOU.
As soon as the kids are asleep tonite and the wife is watching tv - I'll get started. I'll need the peace and quiet required when handling such a delicate operation.
Think I'll wear a mask and gloves, just to make it official. I guess I won't be needing my tablesaw or reciprocating saw. Too bad.
I've gotten as far as spliting the lid from the main section, but I was afraid to split the lid in half in order to get at the metal plate. No more.
I'll report soon.
Thanks guys.
Pictures unavailable?
It seems http://www.artworkfiles.com/XDA/ is no more available!
Has anybody downloaded the pictures and instructions?
Can you please sent them to me?
I have the same loose hinge problem...
Thanks in advance
Anton
anton.ruzicATijs.si
Hey,
It's easy tightening the hinge! Mine was lose, and when I say lose I mean basically spinning 360 degrees! So what did I have to lose... nothing. I took my Exec apart.
When you rotate your screen.. to the right of the light sensor and 'Xda Exec' text there is a grey metal panel, with a small standard 'phillips' screw in there. Undo this one screw, and the metal plate will lift of. In there you will find a thick cable that connects the screen and the hardware keyboard. Simply twist the wire up a bit (you'll understand what I mean) and then put the panel back on, screw it up, and the screen will be tight as it was new..
I have started to notice that the hinge is starting to get lose again - wait there and I shall do the above proceedure again (undo the metal plate, unwrap the cable, wrap it back up and screw up) - oh look it's tight as brand new.
Don't worry about loosing anything whilst un-screwing you exec, NOTHING pops out!
Good luck - you won't need it!
I'll keep an eye on the thread incase there is any questions.
Pete
That's a brilliant post Pete. When my hinge comes loose I will not have any fear about following your instructions. Luckily, the missus is an optometrist, so she has plenty of tiny screwdrivers, etc. Maybe I can get her to do it, that way if she breaks it, it's not my fault... :wink:
replacement Screen Help
I read the post and I thought someone said they have a link on where to buy a replacement screen for the HTC Universal. Can someone help me... I drop the device and the screen cracked Lcd.
I want to dissassemble my wizard for painting. (yes i really do). Has anyone taken it apart yet, or will I be the first?
people have taken it apart.. where's that thread, hmmm...
Ah, yes:
http://forum.xda-developers.com/viewtopic.php?t=31755
http://www.howardforums.com/showpost.php?p=6298030&postcount=27
http://www.pocketpcthoughts.com/forums/viewtopic.php?p=377474
Not too much info, but there you go. If you do take yours apart, take lots of pictures - you'll be an instant hero
Most paints will wear off very quickly and maybe make it look a bit unsightly, do you have a particular paint in mind?
And yes - please take many pics and post back with details of the procedure.
Not necessarily...
If you use a lacquer based paint - it will "etch" itself into the plastic. IF you use enamel - yes, it will wear off quickly and most likely be "unsightly".
Make sure you steel wool it first to rough it up and sand between coats. When you are satisfied with the look - sand once again with very fine paper - like 600 grit or finer - then - spray with a couple of coats of clear. It will look great!
I use to run a guitar shop - building repairing and refinishing. This will take some time - but it will look great.
Shep
Sounds good.
Will be interested to see the results when fp has finished it.
Interested too
NO NO NO NO
I took my JAM apart to paint it, and it was never the same again. I HIGHLY recommend against this, you'll regret it.
Echilon, sorry to hear that mate...
i fink the standard silver face looks decent...(MDA)
Thing is... how did you take it apart? I mean without injuring the plastics.
Echilon said:
I took my JAM apart to paint it, and it was never the same again.
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In what way was it never the same again?
Hi Guys ,
I dissassemble my wizard tody ,I will post some pictures ,But I recommend not to do it ,as said (it will never the same again)
and if you insist to do it (THEN DO IT ON YOUR OWN RISK)
I just fixed the styles (It is not loose anymore)
ZeBoxx said:
Echilon said:
I took my JAM apart to paint it, and it was never the same again.
Click to expand...
Click to collapse
In what way was it never the same again?
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It didn't fit back together properly and the battery cover used to hang half off. Aswell as that, the paint chipped eventually, but thankfully it got lost in the post and I got my money back from the post office
Echilon said:
but thankfully it got lost in the post and I got my money back from the post office
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Click to collapse
LoL
Hmm interesting, I am jsut researching paints, does seem a laquer is the way to go. Guys who have taken it apart, your saying "its never the same again" Why, is there glue? Any experiance most welcome, I've built a mac tibook from 9 different donors and I am pretty good with my torx set, the only thing i hate is glue....
balo said:
I just fixed the styles (It is not loose anymore)
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Click to collapse
did you do anything special or cram something to hold the plastic back in place?
I'm just getting ready to tear it apart just to fix this issue and any help would be greatly appreciated.
-Mc
I've repaired about 80 remote controls, and I highly suspect that most of the "never the same again" is related to wrangled plastic when trying to undo the 'click' system. If you have a ( Edit: http://www.noordhollandinbouw.nl/images/bankschroef.jpg ) and a very thin screw driver, these are pretty easy to open up without any wrangling/cracking. The other issue is paint getting inbetween seams - the device has to fit back together, so you need to keep the paint clear of those %)
Other than that, I really see no reason why it wouldn't be perfectly fitting back together with the only difference being the paintjob.
Maybe one of the two guys who mentioned this can give exact details?
Hi guys,
Actually when I said (it will never the same again) I did not mean it is impossible mission, but it need a high caution and steady hand (No glued parts) ,don’t try to open it hardly (it might break) with all that a scratch here or there will happened ,but still if any of you opened it safely and get it painted then everything will be fine.
About the stylus, yes I put 2 pieces of plastic between the cover and the stylus black encasement.
Thanks
Balo, can you explain how you unclipped the plastic cover. Is there a specific side to start on? How did you lever the part apart - finger nails or small screw driver? As much detail please as I want fix my stylus.
Was it hard to take of the faceplate? I need a new faceplate put on my 8125. Can you advise? Thanks!
so no pictures yet of the paintjob?
Hi,
I realy need help, my screen has become ever so annoyingly loose. How do i tighten it like it came?
naveedh said:
Hi,
I realy need help, my screen has become ever so annoyingly loose. How do i tighten it like it came?
Click to expand...
Click to collapse
The short answer is - you can't
The long answer: the screws you can see hold the LCD casing to the hinge, the 'tightness' is controlled by the pivot itself. There is a convex washer in the pivot pushing one section against the other. At rest fully open or closed, this is bowed, and when the hinge is halfway opened it compresses.
Your washer has become slackened and is no longer pushing the two parts together as hard as it did. You can strip the unit and try bending the washer back but it's tightly affixed to the pivot post, or you could replace the hinge - I have spares - but do you really want to void your warranty unless you need to?
Richard
Damn that sucks I thought those jewellers size screws would control the hinge tightness but your right they are obviously for the screen fastening.
bugger if the hinge becomes loose really is no alternative but to send her off to the shop.
Does that mean that the more you rotate it into the 2 positions, it will get more loose?
Does it take a very skillful technician to open it up, tighten it and put it back, or anyone from the Universal's local distributor's repair shop can do the job?
Honestly, I do not trust those guy's skill/knowledge on Universal, as many question/problems which I talk/email to them, no good answer can be provide by them or their HQ in Taiwan.
Do you have a picture of the parts?
Anyway, the kind of support for this expensive toy from HTC is really bad, I think there is enough complains on this website and other website as well.
I have solved my hinge loose problem.
1. Turn the screen to half way position, that is neither computer (landscape) nor pda (portrait) mode.
2. Tighten the screw (on the body, not on the screen) that can be seen in the half way position.
It is not shaking anymore.
CWKJ said:
I have solved my hinge loose problem.
1. Turn the screen to half way position, that is neither computer (landscape) nor pda (portrait) mode.
2. Tighten the screw (on the body, not on the screen) that can be seen in the half way position.
It is not shaking anymore.
Click to expand...
Click to collapse
I have already done this and am sorry to say that it will come loose again very quickly! It's a poorly designed hinge imho. If anyone has a more permanent fix then we will be glad to hear it.
techtalkonline said:
I have already done this and am sorry to say that it will come loose again very quickly! It's a poorly designed hinge imho. If anyone has a more permanent fix then we will be glad to hear it.
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Click to collapse
How about wrapping it with adhesive tape. LOL (joke)
How about using some of that screw "goo", loctite I think it is called?
Which bit of the hinge mechanism are we saying is loose here? Is it the "lift" hinge that is loose so that when in computer (landscape) mode it has a tendancy to fall backwards as you use it or are we talkingabout the 'twist' rotational hinge to flip the screen around?
Cheers,
Steve
for me its the lift hinge thats slightly loose.
The "lift" hinge I am talking about.
The other hinge seems to be still ok now. Is clamshell open/close loose? Guess this will be difficult to fixed. Can share your experience?
BIG BALLS AND A STRONG DRINK DID THE TRICK!
well i got mine back to new stiffness. How I did it you may ask...well, it took alot of BALLS and a good strong drink. I used the manual from on this board and stripped the device down to bone...bent the metal palte concave to get a better grip on the left right rotations and added tape on the cylinder shafts for the up/down stiffness...I even added a ball of glue in the housing to keep the pointer in secure...took my time and got good results...It is possible but it's alot of work!
help me unlock xda exec
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youmeus said:
well i got mine back to new stiffness. How I did it you may ask...well, it took alot of BALLS and a good strong drink. I used the manual from on this board and stripped the device down to bone...bent the metal palte concave to get a better grip on the left right rotations and added tape on the cylinder shafts for the up/down stiffness...I even added a ball of glue in the housing to keep the pointer in secure...took my time and got good results...It is possible but it's alot of work!
Click to expand...
Click to collapse
so you say you solved the up/down hinge?
can you share us the manual that you used? witch metal plate did you bent?
thank you
Hi, I’ve just changed my mobile to an XDA Exec, had it for about a week and just noticed today the screen seems a little lose where the twisting joint is. I’ll try and explain this: With the XDA sitting on the desk and the screen open (at 90deg to the keyboard), if you put your fingers on the top of the screen assembly, it will rock noticeable from side to side (left/right), which is then more noticeable when it’s closed up. It almost feels like there is enough play in it to cause some damage if not careful.
What I’m interested to find out is, is this normal? Is it normal ware (given it’s a week or so old) or is this something that isn’t right and needs some attention?
Also is it possible to tighten something up to stop this and are there any disassembly guides available for the screen assembly?
Cheers
Matt
same here!
same problem with my xda exec, it has a slight wiggle but then it really bothers me. is there a way to tighten the joint or a service center that can do the tightening? im from toronto. thanks!
Hi, At least I'm not the only one, driving me mad too every time I pick it up....
Do you remember if it did this when you got it or has it started over time? I'm wondering if I can get it repaired under the warrantee or if this is just a "Feature" of the hardware.......
Alternatively I'm interested in finding out how to take the screen section apart. Has anyone got any pictures of the innards? And if that is actually worth doing, e.g. is there a nut that's come loose and needs tighten?
Cheers
Matt
The common problem I have found is that the screw on the hinge by the screen pivot comes loose. Look at it with the screen 90 degrees out, It's obvious. It has happened on my last 3 Execs. The screens seem to be easy to damage.
Try removing the screw, adding a little super glue or whatever your local glue is and tightening it quickly. Works for me
i little wobble is normal considering you have a relatively huge screen on that end of a lttle metal base plate with one screw holding it on.
if your screw is tight, but you can wiggle the screen back and forth your base plate may be bent.
this happened on my UNI after a dropped it. the plate was noticabley bent convex. when this happens the base plate isn't supported by the plastic of the case. i removed the single metel screw (described above) and detached the screen from the rest of the case. while it was out i bent the base plate into a concave shape. once it was tighted back down the screen was back to it's slightly wobbly self again!
download the service manual and study the pictures.
Hi all,
I just got the X1 yesterday and im wondering how to open the battery cover. the cover seems so egg-like thin and im so afraid if i force it the wrong way, it would break. Kinda regret to let the salesman assemble the battery and sim card for me.
So anyone knows how to open it nice and easy?
there are 2 groves at the bottom of the cover, put your fingers(nails) and pull. weird system i know, thats what i thought when i first got it
Page 3 in the manual
http://www.sonyericsson.com/cws/support/phones/detailed/userguide/x1?cc=us&lc=en
just use force its all good, thats how I succeeded
LOL, funny that you think it's easier to ask in the forum instead of reading the manual.
Paitor said:
LOL, funny that you think it's easier to ask in the forum instead of reading the manual.
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i did read the manual and i have tried it. but its still quite difficult to open with that instruction. how can the cover be lifted just like that? i asked myself.
now that i have realised you need to push with your fingernails, my fingernails r actually quite short. so i finally asked the forum if anyone got special tricks to open the back cover.
I turn the phone upside down and flip it over (so the camera end is towards me).
I put my index fingers on the end away from me (the end with the scrollpad).
Using my thumbnails, I slightly pull the away from the casing at the notches and push straight up.
I try not to put any strain on the plate as there are already weak spots in the casing and I don't want to contribute to them opening up in cracks.
I had this issue too. I thought the manual implied squeezing the sides and then pulling.
I finally found a youtube vid on how to disassemble the X1 and he used a guitar pick to get under the case and pull it up. Eventually got my nail under it...
mine sometimes fall off on it's own account if i have it in a pocket with enough room for it to move around a bit
dude, it's metal, not that easy to be broken, use your nail then, pull one side.
There is a huge thread regarding cracked cases with the X1.
I, myself am on my 5th one, all previous ones had cracked cases.
The cover is very strong but the surrounding case is very weak.
I would use extreme care when removing the lid.
Gently insert finger nail until the lid releases one side at a time.
I feel sure this could contribute to the cracks in some cases.
reconer said:
Hi all,
I just got the X1 yesterday and im wondering how to open the battery cover. the cover seems so egg-like thin and im so afraid if i force it the wrong way, it would break. Kinda regret to let the salesman assemble the battery and sim card for me.
So anyone knows how to open it nice and easy?
Click to expand...
Click to collapse
The battery cover is a pain in the ass, get a flat screw and ply it open. Seriously.