Database Users

Can't Delete Outlook Account! Help!

I've googled like crazy and searched these forums and cannot find a solution!
I added an email account to my Outlook that I now wish to delete or even just edit settings. For some reason, it doesn't show up under Menu>Tools>Options.
Its just not there!! It does show up in the account picker...but when I click on Menu>Delete NOTHING happens.
Its just...there!
I've seen a thread or 2 where people complain about this, but have yet to find a solution!
I have a theory that the Palm Messaging App that I'm using for SMS has messed something up within outlook. Thats just a guess though. I'm not sure.
I'm also using Sprint Mobile Email app. It has also added an outlook account that doesn't show up and is unable to be deleted or edited (however I wish to keep this one).
I'm comfortable going in and deleting registry settings or files to remove the extra account, I just can't figure out where to do so! This is driving me crazy. Help
and thanks in advance. This site is the best!

if you created the account using ActiveSync, open ActiveSync and select Menu->Options and then clear the checkmark for "E-mail". this should remove the email (account) from your phone. you know if all else fails, you can perform a hard-reset which will clear all email accounts, programs, contacts, etc., that you added to the phone. Settings->System Tab->Clear Storage is the same as a hard reset. Be sure to backup your contacts, pictures, ringtones, etc, to your laptop before doing the hard-reset.

Yeah I appreciate those tips. I was hoping to not have to do a hard reset but its starting to look that way. Now some of my Sprint Client fetched emails are getting into the phantom box for no reason what-so-ever.
I do have an exchange connection going for work, but that has nothing to do with the confused mailboxes. At least I don't think so. Hell, who knows. The phone seems to have slowed down since I installed exchange. Is that normal?
Looks like a hard reset may be in for tonight's excitement.

open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?

on my sprint touch outlook has an asterick next to it and the delete option comes up but you can't select it. I dont have email selected in activesnyc but I do have calendar, contacts, tasks and notes selected. Perhaps that's the reason outlook can't be deleted from the email accounts list?

tft said:
open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?
Click to expand...
Click to collapse
Do you know where the email account key is? or which key it is?

How to change server credentials MS Mobile 6
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thank you, still useful today!

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Thanks, I was stumped and your instructions solved this for me too.

FINALLY re: Can't Delete Outlook Account! Help
rboschman said:
Thanks, I was stumped and your instructions solved this for me too.
Click to expand...
Click to collapse
I have been trying to find answers for "messed up outgoing display name" when setting up email accounts & the (silent mail) or "stealth" outlook.
Bad entry in "exchange mail (outlook) windows mobile 6.5 and still can't find any visible means of deleting, changing or updating the "silent" outlook email settingsl 3 days non stop research and web searching...now, I find this site. Thank you!
I received my phone 4 days ago (and only received the HAND SET), after fighting carrier for 7 months regarding the non functioning phone with multiple defects that stared one week after full price purchase. No instructions, no charger, no connector cords for PC to HH Device, NOTHING! not to mention the sim card also missing.
Many individuals; tech support, advanced tech support, supervisors with carrier; support forums, product manufacturer, endless web searches, etc., etc., I was amazed and very frustrated with being treated like a complete idiot-(i will just leave it at the idiot part) and no solutions either until now. When researching the document "Deploying windows Mobile 6.5 phones with Microsoft exchange server 2010.,
It was so nice to see exactly what I was relating to and in my language (lol) YES here on this site - finally!
You all are so friendly & helpful! Like I mentioned I have only had my HTC Touch Pro2 for 4 days now, and being unable to locate the account management settings, I am very lost. I have no instructions either - have been going off web sites. I don't even know where to start to find solution here with your instructions, so if anyone can give a little more direction - it would be great
i need to know where to go to change server credentials MS Mobile 6 - (HOW do I get there? is ACTIVESYNC on phone or on my computer under the windows mobile device section, do I have my computer cord phone and pc hooked up together....
sorry, I was in schook when we hand wrote everything and a plunker typewriter was what we used for a manditory "typeing" class.... A little in the Flinstone Age - but really adapting - this phone was my stepping out, and I was and still am very excited to play with this new toy -
--------------------------------------------------------------------------------
You've probably sorted yourself out by now but if you haven't here's what you need to do.
I have only used a form of active sync on my Palm Pilot for nursing, b) but, that was hooked up and set up entirely tech department and they just told me what to do (enter contacts, updates like that into computer, then hook up the cords, and press the sync button" = that's it
Now, taking a deep breath because a solution is within reach I am ging to attempt the task but i do need step[step directions involving active sync and it has to be from the get go please....anyone.....
Hopefully others that get in this same slump will stumble upon this site, and help avoid such frustrations.
Thank you all for your knowledge base, and contributions, I am confident that the name floating in computer space hidden in the "Stealth" Outlook is beginning to appear.
Now onto the active sync, so I can get back to my state board review that took back burner for 3 days (oops)-

Thanks, worked for me too.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thanks, i had the same problem today, and this helped my delete my exchange email address....

The Quoted solution, solved my problem with Exchange.
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
I had a problem with Windows Mob 6.5. I was not able to Syc with company email service due to the Syc error message. I applied the above solution and reconfigured my account, than the Syc service came back.
Regards,

xxx
was getting frustrated already

Delete ActiveSync, HowTo
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Just wanna give a thumb

Check hotmail online

I've got a question regarding checking hotmail online.
When I goto www.hotmail.com I can login, it takes a while before I get to my default home screen of Hotmail, but when I click on "Inbox" it doesn't respond and I have to open the link in a new tab; still not the way, but okay. When I'm in my "Inbox" tab and want to click on a message, still nothing happens. I see it selects the message (as it does at the main screen of hotmail when selecting my "Inbox" as well) but it doesn't go further after that. Okay, then the way to open in a new tab then; it just opens a new tab, but with javascipt().... in the address bar....
I know you can check your mail by setting up (or automatically let HD set it up for you) in the device itself, but I don't want to use that feature.
Does anyone else have this problem too, or know what can be done to let this work? Do I have to install a different java application for it, or someting else?
Thanks in advance.
GreenFrog

I'm having same problem

Tried Hotmail Mobile?
mobile.live.com/hm/folder.aspx
Also, try editing your "Reading pane settings" in the Options, see if any of those other settings help you.

colossuss said:
Tried Hotmail Mobile?
mobile.live.com/hm/folder.aspx
Also, try editing your "Reading pane settings" in the Options, see if any of those other settings help you.
Click to expand...
Click to collapse
The mobile version works just fine, but email display is not html but text only

colossuss said:
Tried Hotmail Mobile?
mobile.live.com/hm/folder.aspx
Also, try editing your "Reading pane settings" in the Options, see if any of those other settings help you.
Click to expand...
Click to collapse
Yes, I've tried Hotmail Mobile as well, and that works. The normal html version still not.
BigDede said:
The mobile version works just fine, but email display is not html but text only
Click to expand...
Click to collapse
I also performed a hard reset yesterday, and it's a little diffent now: I can get into the main screen, can even select my inbox, it redirects correctly, but if I want to select a message now, it doesn't do anything... strange... Before the reset, I was able te open it in a new tab by holding the link, but not anymore....
I've also seen it at another site(s), but don't which one that were. But it would be nice that it will work fine as well. So it has nothing to do with Java or something like that?
GreenFrog

Setting Up POP Mail

I finally got my HD2 today. I'm trying to set up a POP3 account. Two issues seem to exist:
1. There is no longer a setting that prevents mail from being removed from the server once it's downloaded. Is that now automatic, or is the setting somewhere else?
2. I'm setting up the outgoing mail server using a different account and password. (It's a long story, but necessary). While the settings dialog allows this, when I go back in and look at the settings, the setting is now checked to use the same account and password as in incoming server. Is it no longer possible to do this?
Thanks in advance.
-Bob-
Never mind. Figured both items out by using the standard Windows setup. HTC Sense seems to be missing some settings.

I was wondering the same

I was actually asking the same...
How do you get to the "standard Windows setup"?
In an other thread I read that there should be an "INBOX->Menu->Options" menu entry but this is missing on my HD2 or at least I can't find it... (German ROM but no Carrier Branding).
Any thoughts?
Cheers,
Thinman

you should use the Windows Application and not the HTC Sense Application. Click the windows hardware button and look for E-Mail among all the applictaion listed, you will have access to a lot more settings.

From the HTC sense mail screen, click
Inbox (left soft key) then menu - tools(scroll down to find) - options
to call up the windows options screens rather than the HTC ones. The differences are slight, but important.

Thanks a lot!
scroll down to find
Click to expand...
Click to collapse
That was the keyword... I must admit I haven't thought of that. I assumed that the menu is just that long. From now on I always try to scroll first!
Cheers,
Thinman

cannot see full inbox. only 25 show...help?

hey guys. i cannot seem to find how to view my whole inbox in the email application. i only see 25 emails.. i use gmail. any ideas?

Slide to the email screen. Click Menu>Sync options. It defaults to downloading just the last week's worth of emails. Make changes on this page to get more emails to show.

i don`t have the SYNC option you are refering to...for some reason it does not show. Is this the direct path? Menu/Sync ?

Yes when I click Menu one of my choices is Sync Options. Are you using active sync to sync the gmail?

start, tools, activesync, menu, options, highlight email, klick settings below, and change the number/timespan of emails to download (first dropdownmenu)
Greets

Well since i did not use exchange, when I go to the options you just described, it does not give me to click on "Option" . its white...as i cannot click on it... any idea?

jojo_angelov said:
Well since i did not use exchange, when I go to the options you just described, it does not give me to click on "Option" . its white...as i cannot click on it... any idea?
Click to expand...
Click to collapse
Sorry my fault. If you dont use exchange you cant use those settings
In your case (pop3/imap) go to: email tab, inbox, menu, extras, options, click your email acount, timetable (or similar=2nd Option), download all messages (2nd dropdown menu) and you are done
Greets

Google sync: an issue with appointments!!!!

I own an hd2 and I use it for push email, contact and appointments with gmail. It works flawlessly apart from the fact that IF I delete an appointment in Google calendar on my pc, my pda asks to resync ALL appointments. It seems to be a bug cause if I delete appointments from the pda, everything goes well without warning or error messages.
Thanks for your contribute.

HOW do You sync ?
Do You use ActiveSync with the settings proposed by Google ?

In what sense? I sync and it works. It's just one way it generates this error.

Either You sync it with ActiveSync when connected to the PC or by HSDPA-connection "over the air".
Anyway You have to check the sync-rules .................

troed said:
Either You sync it with ActiveSync when connected to the PC or by HSDPA-connection "over the air".
Anyway You have to check the sync-rules .................
Click to expand...
Click to collapse
I sync over the air via hsdpa (ota). I checked and re-checked the rules. Maybe you're right and my settings are not perfect, please can you post yours?
My settings about appointments simply allow to sync up to last two weeks. There are no other options.
More, it happens only when I delet events on the gcalendar page but NOT WHEN on that same page I creat an event instead of creating it on the pda. That's a mistery, a real one for me!!!
Thanks

Go to start-menu, then "tools", then Active-sync
In Active sync choose "menu" then "options" , then click on/mark "calendar" and "settings" and choose "all"
This should sync all dates of Your Google calendar in the past and future.
Then go to "menu" again, choose "(time) schedule" (mine is in German, don´t know how it is called in English) and choose:
main time: e.g. four hours
and the "side time" (???) beneath: manual
tick "when clicked on "sending" send and receive"
Hope this works for You, it did form me

troed said:
Go to start-menu, then "tools", then Active-sync
In Active sync choose "menu" then "options" , then click on/mark "calendar" and "settings" and choose "all"
This should sync all dates of Your Google calendar in the past and future.
Then go to "menu" again, choose "(time) schedule" (mine is in German, don´t know how it is called in English) and choose:
main time: e.g. four hours
and the "side time" (???) beneath: manual
tick "when clicked on "sending" send and receive"
Hope this works for You, it did form me
Click to expand...
Click to collapse
First of all thanks a lot for your kindness. I had exactly all your settings apart from one: sync last two weeks and all future appointmens but, sincerely, I don't think this simple changing will fix the issue I've noticed. In fact, the problem appears in just one occasion and, more in detail as I said, just when I delete events online from my pc. It's strange and I'm going to test it again now, then I'll report here.
In the meanwhile, thanks again for your time and kindness.
Edit: I just tried and WITH YOUR SETTINGS IT WORKED. DEAR FRIEND, I'M GONNA PAY YOU A BEER!

You´re welcome, m8 ! Glad it helped. had some probs with google calendar too in the beginning and know how it sucks ...............

troed said:
You´re welcome, m8 ! Glad it helped. had some probs with google calendar too in the beginning and know how it sucks ...............
Click to expand...
Click to collapse
I know I know, but it's a very good service cause it allows to sync everything and once you get used to the idea...you can't live without it!
I LOVE push mail!
Thanks again!!!!

Aaaarrrrrggghhhhh, this morning the problem happened again!!!! I can't believe it!!!!!