Database Users

Help Me Buy a XDA EXEC: I Will pay for your 1yr Subscription

EDIT*
Ok guys I will be visiting the UK this week, I really need someone to help me get this phone as o2 only sells to UK residents. I saw on one of theses treads that they now have a student price for 114 ponuds with a 1 year contract bringing the final price to around 345 pounds....CAN ANYONE HELP? FYI:
will pay cash
would buy 2 if price is good (extra phone for wife)
don't want to try EBAY :shock: that place is just to scary for me!!!
will pay little extra for your time/trouble
Hello All,
I don't live in the UK, however I really want one of thoses black beauties (XDA EXEC). I need an o2 member to buy the phone for me with the lowest 1 year subscrition. I will then pay for the cost of the phone and half the cost of the subscription! You get a full year of service with o2 at half the online cost to use on your present phone and I get a XDA EXEC at a reduced price can any of you be willing to help me! of course this is for people who don't really want a XDA but want a new o2 contract at half the price!
Thanks [/list]

wont they release the phone contract free??

I think you'll struggle to find anyone willing to accept that deal, truth be told. O2 don't offer great deals with subsidised 'phones (in the UK at least) apart from maybe to existing customers whom they hope to retain. For example, the cheapest tariff available with a handset is something like £17 for 50 minutes but it's not difficult to find, for example Vodafone sims (with cashback) that effectively offer 1000 minutes for free. e.g.
http://www.scancom.co.uk/product.php/958/476//655aea8edf70d8d14da1da39d5d245e6
Also, the XDA Exec will be locked to O2, maybe even to O2 Uk, so I'd either just stump up the extra for a jasjar/qtek or wait until there's a proven unlock procedure.
sorry to be so negative.

:shock: well i really hope someone is interested in helping, i know the phone will come locked, but with a community like this :lol: i KNOW i will be able to unlock it. Call me silly but the JasJar is ugly compared to the xda exec, hence me wanting one. xiasma, thanks for your feedback, i guess it would not be worth anyones time to take up my offer!

Well, it seems you're aware of the options, so if an XDA is the handset you want, O2 have suggested a contract-free price of £400, so this may be your best bet. The prices should be available by the end of the week, or Monday next week at latest, i'd guess.
I'm hoping O2 offer it on their online, business-only tariffs (£16.50+VAT / month) at less than £250+VAt for the XDA. Failing that, I don't mind which network really, and the colour doesn't bother me, so it'll probably be T Mobile, possibly on their 100mb 3G tariff.

£400...that would be the cheapest price yet for this kind of device, Do you know if this applies to non UK persons? that works out to $TT4000.00 in my currency :lol: If you get more info PLEASE keep me updated. Thanks a mill friend!

As soon as I know pricing and availability, I'll post it in this forum. Unless someone beats me to it

Somebody is deaming
T-Mobile is tradtionally the cheapest and most agressive, and they sell it for 550GBP on Germany. There is no way o2 is doing for 400GBP. your are kidding yourself. Expect, at best, between 500-600 sim free from o2. They are just never cheap to buy from o2.

REALLY NEED YOUR HELP GUYS!!!
oh I forgot please PM me your telephone contact and i will call to finalize any details!
thanks again

haha, are you kidding?
you can get the phone for 114 + 19x6= 228 pounds, and the one who get it for you, need to pay for 114 pounds for 50 mins per months and no new phone at all?
then what is the benefit for him?
i think if i sell the phone for 400 pounds, there are a lot of people want to buy it....
then at least he/she no need to pay for the whole year contract and earn a little bit of money..

@siupiu
How do you get a 6 month contract? I have misunderstood your calculation?

the guy said that he will only pay for half of the cost of the subscription, so he only pay for 228, and the the person need to pay the rest of the subscription, so the person who help him to get the Exec, need to pay 114 and have no new phone...
to be honest, who will do this stupid things???
if there are anyone who to sell the phone to me for 228 pounds, i probably buy as much as i can.

siupiu, I WILL PAY FOR THE FULL YEAR SERVICE...so i get the phone and the person gets 1 year's services paid up front to use.

siupiu
these phones (XDA EXEC) are flying of ebay for £450 to £600, put on tomtom and throw in a GPS reciver and youl get more-one just went for £695.00 with the GPS stuff on ebay, mate youl be lucky if you get one for less then £250.
If you do give me a shout il buy em in bulk! lol

MDA Pro For Sale

i posted on here about a month ago someone was suppost to buy it but never got in touch
i have used the device for about a week and it has the i-mare rom installed...
first one to e-mail me on [email protected] gets it....
Price 480 british pounds with the 512 mini sd that comes with it
collection preferable if you want me to ship it outside uk you'll pay the delivery cos i'll insure it so we have no mishaps ...
:lol: :lol: 8) 8) :arrow: :arrow: :arrow:

come on guys i need to sell this device
i'm open to offers
get in touch asap
the device is new new new
i am selling it cos i have the jas jar and got this one on upgrade it's locket to t-mob for now i'm waiting on the unlock code whoever buys it will receive the code as soon as i get it from t-mobile
regards krassen

Sorry to sound a bit down, but I think maybe you're asking too much? People here seem to be savvy enough to see you can buy an MDA Pro for £300 + 12 * £15 on UFIX. That's without shopping around or discounts, that's the RRP from T Mobile. All you're saving is the £15 unlock fee, but T Mobile haven't even charged me for that after I paid the early cancellation charge.
Or people can get an XDA Exec for £229 + 12 * 8 with 5mb data per month. That's £155 less.
Both of these are for "brand new", never taken out of the box, still with warranty-seal units. I really think you need to drop the price or list it on ebay.
Best of luck.

How much is the early cancellation charge?
I'm very happy with my T-mobile contract but sometimes need to put my work sim card in it to use it abroad on business..Currently my company uses t-mobile so no problem but they're chaging to A.Nother
P

psteel said:
How much is the early cancellation charge?
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Click to collapse
However much your line rental is to the end of your contract.
That was 12 * £2.60 or something for me 8)

hold on..Your line rental was 12months at £2.60 :shock:
how much did you pay for the Exec?

psteel said:
hold on..Your line rental was 12months at £2.60 :shock:
how much did you pay for the Exec?
Click to expand...
Click to collapse
Yes. My line rental was something like £2.60 plus a charge of about £9 + VAT for my internet access. I paid £200 for my MDA Pro on a 12 month upgrade contract.

LIES, ALL LIES
Just checked my account details, my rental was MUCH more than £2.60
Price plan and other
Price plan £2.98
Other charges and services £8.51
all plus VAT

i know its a bit too much but i payed 380 quid for the device on upgrade
i will accept offers in the range of 420..............

Best of luck, but I reckon Ebay will yield best results.

xiasma said:
Or people can get an XDA Exec for £229 + 12 * 8 with 5mb data per month. That's £155 less.
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Click to collapse
Where?
Thanks.

O2 shops. They look up the price in their pamphlet (£229.99)
They look up the data plans in the same pamphlet. They tell you if you go on the £40/month plan (512mb) , they can sell you the Exec for £159, otherwise it's £229. At least, that's what both O2 stores in Norwich say.

Am I reading your post right though? £229 plus 12 months at £8 per month?
The cheapest I could find the Exec was £139 plus 18 months at £19. Maybe I should get out more...

Deke Martin said:
Am I reading your post right though? £229 plus 12 months at £8 per month?
Click to expand...
Click to collapse
Exactly.
The cheapest I could find the Exec was £139 plus 18 months at £19. Maybe I should get out more...
Click to expand...
Click to collapse
Erm, at the very least, you should specify 12 not 18 months on that contract :roll:

Yes you're right. I missed that option before. 139 + (12x19) = 367.

the mda is still available it is locked to t-mobile but the code is on its way t-mob already charged me whoever buys it will receive the code
i am open to offers i cant have this device just sit here... cos its value is decending
come on
post on here your offers or e-mail me
p.s delivery via fedex is around 40 pounds
collection is possible or special delivery to uk and ireland
regards

yes it is finally here i received the code from t-mob today just unlocking it so any one interested hit me with your offers

[O2 shop] XDA Exec on Data 5 tariff - minimum term cost £162

Here's how:
In the January 06 guide from the O2 shop on page 33 the O2 XDA Exec is listed as free on any business tariff of £45 and above and £99.99 on all other business tariffs (this brochure is freely available from any O2 shop in case the O2 staff don't believe you when you ask for this deal - otherwise, a copy of the relevant page is attached to this message).
The cheapest available business tariff is the standalone Data 5 tariff at £9.40 per month inc VAT (£8 per month ex VAT) which has a minimum term committment of 12 months. Furthermore, if you trade in an old phone when you get the XDA Exec then you will receive a cheque back for £50 within 28 days.
Minimum term cost:
O2 XDA Exec: £99.99
Data 5 tariff (£9.40 x 12 months): £112.80
Trade-in old phone: -£50
Total: £162.79
So for £162.79 you get a Windows Mobile 5 Pocket PC with VGA screen/camera/keyboard/bluetooth/wifi/GPRS/3G/GSM mobile. I don't think a deal like this is going to happen again within the next few years

err... don't you have to take out a voice tariff as well as a data tariff?

No you don't, the data tariffs can be taken out as standalone tariffs.

So a good deal as long as you are happy having a phone that can't make voice calls.

Well, you could always use a different SIM card in the phone :wink:
Edit: since the phone is supplied unlocked you could even use a SIM card from a different provider.

binary0110 said:
Well, you could always use a different SIM card in the phone :wink:
Edit: since the phone is supplied unlocked you could even use a SIM card from a different provider.
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Click to collapse
So, you need to factor in the cost of the voice calls and rental on the other sim anyhow?
Doesn't seem like such a blistering deal then.

@B Biker, its a great deal if you have a contract already (and therefore a SIM card) as your capital cost of the Exec is less than £200 - not bad given the cheapest SIM free deal is £550. But if you want a normal 12 month voice (and perhaps data) contract then you'll need to shop around. Please note that on the Data36 tariff (£15 per month and 36MB of data) voice calls are at the Pay as You rate but for Data 5 you cannot have voice calls at all. And if you're really smart you could buy the Exec on the Data 5 tariff, sell it on eBay for £400 and have a near £200 profit which you can use towards the real phone you want.

jah said:
you can use towards the real phone you want.
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Click to collapse
The Exec is everything I need in a phone.... there's nowt it can't do...

belfast-biker said:
binary0110 said:
Well, you could always use a different SIM card in the phone :wink:
Edit: since the phone is supplied unlocked you could even use a SIM card from a different provider.
Click to expand...
Click to collapse
So, you need to factor in the cost of the voice calls and rental on the other sim anyhow?
Doesn't seem like such a blistering deal then.
Click to expand...
Click to collapse
The point is that the maximum you would have to pay for the device is £162.79. What SIM card you decide to use with the phone is entirely up to you. It is now possible (with cashback deals) to sign up to a contract which costs nil over the minimum contract period (see http://www.mobileswizard.co.uk/12monthsfree.asp?free=12 for examples). So, if you were to sign up to such a contract, you would be able to use it in the O2 XDA Exec and just keep the original O2 SIM (connected to the Data 5 tariff) safely stored for the next 12 months after which you cancel the contract (since this is the minimum period for which you must remain connected to O2).
I hope that helps to explain why this is such a good deal.

well, I think 99% of the people who read your first post understood why this is a DAMN good deal ...

Yeah I agree. Buy the device for £162 and you have an awesome 3G PDA for a tiny price! 8)

if you ask ( alot) tyou can get voice added to data5 ( 20p pm- no etra line rental)

Do you need to own a company to buy this offfer? The tariffs are refered to as "business". With the previous offer (for 293 punds) the Data 5 tariffs could be taken out without company.

mda2k said:
well, I think 99% of the people who read your first post understood why this is a DAMN good deal ...
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Click to collapse
It's truly not a bad deal (£99 price is v.good), but relies on you having an old mobile phone for trade in in the 1st place, and if you use a lot of voicecalls like I do, you've got to go and organise a voice deal somewhere anyhow*, and pay for that. And the data5 tariff, taken by itself, is shockingly bad value.
Personally more than happy to pay £35 a month for 500mins, doubled for 1st 6 months.
But your offer isn't a bad deal by any measure.
* Although those free rental deals look interesting - might go for one of those for my mum. What's the catch - the first one says it's £30 a month from month 13 onwards - what's the minimum period in that deal?

voodoo_nostromo said:
Do you need to own a company to buy this offfer? The tariffs are refered to as "business". With the previous offer (for 293 punds) the Data 5 tariffs could be taken out without company.
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Click to collapse
I work for O2 B2B, and one stipulation that is made before we can offer a business deal is that the customer tells us that they work for the business and at least a portion of the calls to be made on the handset are related to the business. So, for example, we could even sell to an employee, as long as they told us they had permission from the owner of the business, and his or her DOB. As you'd imagine, quite a lot of this must be taken on faith.
We've been pulled a few times for hinting to customers to say the right thing too.. "Do you even make the odd work related call, say, if you're running late and need to speak to the boss to let him know"?
Otherwise, we have to pass, and let B2C deal with it.

belfast-biker said:
mda2k said:
well, I think 99% of the people who read your first post understood why this is a DAMN good deal ...
Click to expand...
Click to collapse
It's truly not a bad deal (£99 price is v.good), but relies on you having an old mobile phone for trade in in the 1st place, and if you use a lot of voicecalls like I do, you've got to go and organise a voice deal somewhere anyhow*, and pay for that. And the data5 tariff, taken by itself, is shockingly bad value.
Personally more than happy to pay £35 a month for 500mins, doubled for 1st 6 months.
But your offer isn't a bad deal by any measure.
Click to expand...
Click to collapse
The point is that if the phone is unlocked, it doesn't really matter how good or bad the data 5 tariff is - you don't have to use the O2 contract with the XDA Exec. You could just store the O2 SIM card away safely, forget about it for 12 months and then cancel the contract after that. Meanwhile, you could use any SIM card you like in the O2 XDA Exec which (after taking into account the amount of line rental paid for the contract) will have only cost you £162.97. In effect, you have bought a SIM free HTC Universal/I-mate Jasjar/Qtek 9000/MDA Pro/XDA Exec/SPV M5000 (whatever you want to call it - the hardware is the same!) for only £162.97.
On the other hand, if you were to choose to get the phone on a £35 per month tariff on a 12 month contract, you would have to pay at least a minimum of £420 for the phone (i.e. 12 x £35) not to mention the cost to buy the phone in the first place (which would be £99.99 anyway since the line rental is less than £45 per month) so you will end up spending £469.99 (assuming you trade-in an old phone for £50 chequeback) over the initial 12 month contract period. Given that it is now possible to sign up to a contract with 12 months free line rental via cashback with ~200 free minutes/texts per month (which I will explain below), this is a false economy.
* Although those free rental deals look interesting - might go for one of those for my mum. What's the catch - the first one says it's £30 a month from month 13 onwards - what's the minimum period in that deal?
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The minimum term for those contracts is 12 months (after which you can cancel your contract and get a new one). The way this works is that you send back copies of your bills as you receive them (e.g. after 4 months, 8 months or 12 months of starting the contract - to prove that you are still on the original contract) to the mobile phone retailer who will reimburse you (usually by cheque) to cover the cost of the line rental which you have so far paid to the mobile phone operator.
Thus, if you were to go with the £162.97 deal for the O2 XDA Exec which I originally posted, you could subsequently sign up to a 12 month free rental cash back deal and use the SIM card provided in the XDA Exec. Yes, it's a bit of a hassle, but I think it's worth it to save hundreds of pounds.

I signed up for my Exec just before Christmas in a local O2 shop of a Data36 tarif - I was never asked if this was for a business or not.
I was told at the time that I could make and receive calls but I would be paying 30p / minute everytime I called out. That turned out to be incorrect and after five calls to various parts of O2 they agreed to turn on the call option without the need for a further voice tarif. The calls are also a little cheaper at 25p / minute when I make them.
So I am paying £17 / month for Data36 with option to make calls and texts at cost but also obviously receive calls and texts.
That's not too bad I don't think.

B-Biker, sorry mate I have a different view. My XDA Exec is not a good phone. Its a great PDA/mini tablet with fantastic connectivity but its not really as good as my Nokia 9500 or my older Treo 650 when it comes to phone functionality and call quality/reception. Also I can't get the BT headset volume to increased (tried 3 BT headsets).
I purchased a XDA Exec on the business Data 5 tariff also in early October and I was not asked any questions about usage etc (total price at that time was £293).

jah said:
B-Biker, sorry mate I have a different view. My XDA Exec is not a good phone. Its a great PDA/mini tablet with fantastic connectivity but its not really as good as my Nokia 9500 or my older Treo 650 when it comes to phone functionality and call quality/reception. Also I can't get the BT headset volume to increased (tried 3 BT headsets).
Click to expand...
Click to collapse
Different views are fine, it is christmas after all!
I do find the sound quality easily a match for my last fone, a decent Sony Ericsson, and *much* better than my JAM.
My cheapie (£18 a year or so ago) AMB-02 BT headset is also plenty loud, which ones have you tried?
We can agree that it is a mindblowingly good mini mini laptop thing though...

My understanding of the data tariff only are that you can make voice calls too with them at the rate of 25pence per minutes with nothing bundled ! Text messages at 12pence per minute.
Have a look:
http://www.o2.co.uk/business/tariffs/datatariffs/0,,203,00.html
go to above link and at the bottom of page have a look at data tariffs pricelist (a PDF file)

O2 website pricing error

I'm new here (been lurking for a while) and in the process of haggling with my local O2 shop to match my previously bargained Orange tariff to a XDA mini and O2 tariff. Anyway...
Last night whilst browing i noticed that if you Select a XDA mini S on the O2 shop website, instead of being charged £79.99 on all plans, it comes up as £49.99 on all plans.
Hope this is of some use to somebody
Cheers

I thought you had to trade in an old phone to get them for fifty quid, but not if they're making mistakes (again)! :lol: Given the number of mistakes that O2 have made recently, I'm surprised they're still in business!
Good find. :wink:

Of use to me - many thanks! Kneale

whats the cheapest plan availabe :shock: ?

Just be careful they dont say it was a clear error and charge you £79. Bonus if you get it for £49 but maybe be prepared to pay £79.
Tell you what though £49 for a mini S is one hell of a bargain. Its a fantastic piece of kit. God I paid £50 for my nokia 3650. Also a very good phone in its day and still a good phone to be honest.

There is no mistake now as the price is shown as £49.99
In just a couple of weeks the price has dropped from £99.99 to £79.99 and now £49.99. At this rate it will be FREE in the next 4 weeks on contract.

Me being a student, I ordered it at a price of 54.99 on Friday and just had it delivered yesterday afternoon :?
Now the student price is less than 30 :x . Is there anything I can do about it? Also why is the price being halfed so rapidly? :shock:

Return it. Reorder on different card.
I'm yet to receive an order confirmation for mine...

kvee said:
There is no mistake now as the price is shown as £49.99
In just a couple of weeks the price has dropped from £99.99 to £79.99 and now £49.99. At this rate it will be FREE in the next 4 weeks on contract.
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Click to collapse
Yeah gutted as I just paid £99 for mine just before christmas. You should get a refund if they drop it within a certain time of you buying it. £50 ive just wasted. Not buying a phone just before christmas again. Still got them back with the exec deal :wink:

I got mine instore for £79.99 with £30 back as trade in for an old broken nokia and charger on Data5 tarrif (5Mb data per month only - no calls or sms) at £9.something per month. So basically £50.
The guy in the shop never questioned my choice of data only tarrif. He also trusted me to come back with a mains charger as I took a car one with me.
It also seems they are not concerned about people re-flashing firmware and removing the O2 extended ROM (which makes the phone MUCH faster - I did it today). They will help you get your gprs and wap settings back after the flash

I bought one today - arriving tomorrow. One helluva deal! 49 quid for any tarriff - I went for the 12 month contract on the OnLine tariff £19 a month with 50 cross network minutes, 200 texts and 1Mb of downloads bundled in.
I also bought a 2Gb high speed mini SD from moby memory (http://www.mobymemory.com/proddetail.asp?prod=miniSD_2048mb_MOBY_001) for £87!
Bring 'em on!!!

... I did give the O2 shop a chance to match this deal. The best they could offer was a free phone on a £70 a month tarriff locked in for 6 months... and they were out of stock. :lol:

£87 for a 2 gig Mini SD is VERY cheap! Thanks for the link!

its 50 pounds now :S

Sorry Don't want to mislead anyone. I actually paid £49.99. Next day delivery was free though.

I just ordered one yesterday at 79.99, just seen this price drop info and ill be calling them tomorrow to tell them they best not be charging me 79.99 when its on the site a day later for 49.99!

Sizer, let us know what happens

Will do, just noticed the time of this post aswell. It was about 5-6 hours after I ordered it too!
Any chance the original poster can confirm what time they saw the offer??

Has anyone had their phone delivered within the last few days like me? I had mine delivered on 9/1/05. I ordered it on 6/1/05 though. I am hesitating a return as I do need it right now and have not yet emailed them. How exactly should I word it?
Price match? Re-imbursement? Refund? Don't want to sound like an @$$.
EDIT: actually I am going to email them...here goes nothing

Personally I am going to phone and speak to a person. Email isnt direct enough IMO. I will simply be stating :
That the price was dropped several hours after ordering and if they do not give it to me for the new price I will use it for 13 days and return it on the 14th. There is a 14 day cool off period. I will then inform them that after I have returned it to them they will have to then sell it on as 2nd hand/refurb and that I will place my order again for one at the lower price.
Under these conditions it would be far easier and more beneficial to them to alter my invoice accordingly and save wasting my time and their time/money. And if that fails, I will simply return it and go to another network operator that looks after the customers they already have rather than a company who just likes to get you as a customer then forget all about you.
If anyone does phone them be sure to make a note of the date/time of the conversation and get the operators name in case you need it for future reference. I have been caught out before simply because I could not provide these details...

O2 UK's Poor Attitude Towards HTC Touch HD Prospective Users

I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?

Alternative?
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
I have done that and it retains my relationship with O2 (and benefits) plus once I have been on the new tariff for 30 days I can still upgrade to a new phone on a different tariff. Don't plan to do so for a while as I like my HD but it's nice to have the option!

iain.fraser said:
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
Click to expand...
Click to collapse
Thanks for the suggestion, but I just priced it over 18 months and seems uneconomical - see the JPG attached.

I've been doing the same through-life calculations to try and work out the best deal for myself. My Orange contract completes in February and I can't wait to leave their unreliable network and go back to O2, whose network actually gives me reception here in the sparsely-populated south east of England
Buying the phone + the SIM-only contract gives me an 18-month cost of £860 (excluding the insurance you've added to your calculations).
Buying from mobiles.co.uk with a £35 per month O2 contract plus a £7.50 web bolt-on gives a total cost of about £560. This is the best deal by far for me, but I can't get through to their sales phone line and I get the feeling their customer service is non-existant.
I think I'll be waiting until Orange lose their exclusivity in the new year and see what deals are available then.

PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.

SingaporeAirlines said:
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Click to expand...
Click to collapse
Here is your answer stuff o2 there customer service is awfull .
Get this contract http://www.expansys.com/c.aspx?f=76 comes to £730
Never had any trouble with t-mobile customer service spot on

What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself) also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
Good luck if your going to buy your phone from Expansys, they've really screwed me around, been told many times my phone was in stock and promised it would be out for delivery, then the order suddenly shows 9 days lead time! I cancelled and picked one up at a shop in London today.

Philio25 said:
also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
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They haven't. I had a datacard tariff for my laptop and left them last month for that exact reason.

SiliconS said:
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
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I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
Philio25 said:
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself)
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They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.

SingaporeAirlines said:
I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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Or, if you have the patience, do what I did.....
I joined Vodafone on their SIM only tariff about 6 weeks ago. Tariff was £25 per month for 700 mins, 250txt and Unlimited Landline Calls, plus an extra £5 for unlimited internet, so £30 in total.
Last Wednesday, I was in the Vodafone store, and asked about an upgrade and to my surprise, offered me the same tariff for 18 months and a Sony Ericsson XPERIA X1 for £45!!!!!!! (If you try to get this online or via Vodafone telesales, the Handset is £30, but the line rental is £40 per month for the same deal)
Cue the fastest withdrawal of a debit card the world has ever seen. £45 later, I have my X1 which I took home played with and decided I didn't like and is currently on Ebay, with a day to go at £370.
Hopefully will nicely subsidise the Touch HD I received on Friday morning and if I decide to return the HD (Need Qwerty, don't like the X1 keypad), it will essentially be 12 months free line rental.
Yes, I am tied to a contract for another 18 months, but since the deal is good, and Vodafone is the only reliable network where I live, it's win-win for me.

Where did you get the HD from and how much did you pay for it?

SingaporeAirlines said:
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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I used to spend up to £1000 a month on O2, loads of international calls (home/abroad) and data usage etc.
I asked them to transfer my contract over to a business contract, they refused, so I asked them to cancel, (got transfered etc) I explained again why I was cancelling, they didn't seam to care!
I moved to T-Mobile, not had any problems - great customer service (business CS is UK only, answer usually immediately although I think personal contract calls are routed to India). The 3G/HSDPA coverage is outstanding compared with O2 as well.

Philio25 said:
l....
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I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.

carphone warehouse are able to upgrade O2 contracts, whether you'll keep your bonuses im not sure, but i managed to get £10 off per month 'after' i'd upgraded my contract just by phoning O2 and asking for it as other friends had had this loyalty deal. (I didnt upgrade via cpw though, but just an idea to get your bonus loyalty back - GOOD LUCK!).
carphone warehouse upgrades: http://www.carphonewarehouse.com/co...ERNET.PRODDISPLAY.UPGRADES.HOME&NODE_ID=10368

SingaporeAirlines said:
I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
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Yer I wouldn't pay that for their insurance, it's ****! I had a TyTN and their insurance wouldn't replace it as they considered me dropping and breaking it wear and tear... WTF??? I had to buy a new phone myself and got the TyTN II. Then when I asked them to move the insurance to the TyTN II they refused so I just cancelled it (and because it's actually a 3rd party company I still receive a credit on my contract every month).
We did at least get the insurance free on business contract as we have 6 handsets and a couple of data cards with them, would be expensive otherwise!

EViS said:
Where did you get the HD from and how much did you pay for it?
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Got it from Handtec.co.uk, £506.35 shipped, next day delivery. Ordered Thursday 12pm, received Friday 11am.