Database Users

XDA II: Phone not working anymore and where to repair in US?

Not quite sure what the issue is with this one. Back in the beginning of the year my XDA II fell from waist height when the carry case snap popped open (notebook bag brush across the front catching on the flap). The only noticeable problem after that was that the power button no longer works, so I have to power it on by pressing the phone or address book buttons etc.
About a month and a half after that incident the phone suddenly just stopped getting signal. I was using the standard shipping firmware with a few apps. Soft reset, hard reset both failed to fix the issue, the phone simply will not pick up the network. Interestingly enough if I play with the phone settings and go through the process of manually selecting a network the phone WILL pick up available networks in the area (this kills my idea that the GSM radio failed altogether). For now I've had to switch back to a junk phone as I've been unable to figure this one out. Anyone have any ideas on this one? I'm using T-Mobile for a service provider and I'm based out of California.
Also, does anyone know of a place that can do diagnostic/repairs here in the U.S.? So far my searches have come up empty.
Thanks in advance.

Give this a try:
Reflash the phone with any version of ROM and it should start working fine again. I think the problem is that you're radio firmware somehow got corrupt.

Ok, guess I'll have to give it a try. I've been avoiding trying the slightly riskier stuff as I got this thing via an independant third party, so warranty/support are iffy.
Is there a general release ROM that I should be looking for (using T-Mo in U.S.)? Or should I look to cooking my own (which I'd rather not)?

You can try upgrading the ROM with the same branded one. That shouldn't void the warranty.
I.e. If you've got an O2 device, get the new O2 ROM

Reflashing
I have had a simular problem with hard locking. Finally my phone quit working all together. I went into boot loader mode and flashed it. It's like having a new phone again. So yeah.. I think the ROM's can get corrupt.
Brandon

NeoCole: Looks like you are using T-Mo in the U.S. Mind if I asked what you flashed yours with? Did you use a specific ROM, Radio Stack version etc.?
I'm running an unlocked i-mate (contradictory to my subj title, I know).

Flash it with the T-mobile 1.72 ROM

ROM Version
Well.. I flashed it with the IMATE 1.72 ROM and used most of it's extended ROM. I used the battery Meeter from the Qtek extended rom. I built most of my extended ROM Myself.
I look at T-Mobile's Beta 1.72 ROM like I look at Windows ME. Both should have never happend. I can't count how many times I had a hard reset with the T-Mobile ROM. I'm not sure if it was a combination of the programs I was useing or not. I saw a post that said SBP was possibly causing the problem. So I quit using SBP products. Later I still had to HARD RESET from time to time. Now that I'm running differently, My device has never been so smooth.
Let me know if this helps,
Brandon

Looks like I'm pretty much screwed. Without a working power button I can't do a hard reset into bootloader mode. When I try using a utility app that allows me to do a hard reset I can't hold down the jog dial at the same time. Good times.
*edit: yeah, that would be 'can't' hold down the jog dial.

You don't need to boot into the bootload to perform an upgrade... the upgrade software takes care of everything for you (except the hard reset at the end)

All you need to do is sync through Activesync and then run the upgrade program.

I would (and have!) flash the imate 1.72 ROM. It is very stable for me and HAS improved the battery life of my imate.
As stated above, just start the flash process and it will put the device into bootloader mode and perform the flash. It will need a HR at the end, but since your power button is not working, maybe you could remove the battery, slide the red slide/switch back into place for a few seconds as if the battery were there, then slide it back, put in the battery, slide it back into place and press one of the puttons to turn it on.
Hey . . . it might just work!

imate 1.72 ROM did the trick. After I actually READ all the posts regarding the ROM I realized it came with an installer and got that done. So far so good. Now if I could only find my missing tomtom 3 cd key that went MIA during my last move

Hey, that's fabulous! Welcome back to the world of convergence.

Newbe needs assistance with UK Orange M600

Hi all,
I have the Orange M600 which has numerous issues - Orange insist there is no new firmware out even though the one that comes with it is ancient
I would like to upgrade my Rom - I know *absolutely nothing* about doing so though, but I have spent a few hours reading through these forums trying to learn what to do.
I have learnt about the G3 and G4 models (I have a G4).
Question 1) Is this a good rom to put on? -> http://forum.xda-developers.com/showthread.php?t=283965&highlight=m600
Question 2) Will I need to do anything else to my device to flash it? My device is probably CID locked.
Question 3) Can I backup my original ROM and flash it back if it goes wrong?

So...what is it about the current ROM that you are not happy with?
You can end up with a very expensive paperweight by trying to fix something that ain't broke.
Be very careful. I've done a few hacks and tweaks but the one thing I have not done is flash the ROM - too risky if you ask me.

TheBrit said:
So...what is it about the current ROM that you are not happy with?
You can end up with a very expensive paperweight by trying to fix something that ain't broke.
Be very careful. I've done a few hacks and tweaks but the one thing I have not done is flash the ROM - too risky if you ask me.
Click to expand...
Click to collapse
We have many devices with the same issue. Constant freezing on the today screen when you wake the device from standby, sometimes the phone takes a while to connect (i.e when it's ringing you press the green button but it takes several seconds before you can hear people on the other end of the phone), sometimes the phone takes ages to dial...
Basically we'd like to try updating the firmware on one of our devices to see if it makes any difference.

In that case - click the XDA-Wiki link at the top of the page and read the instuctions there. Some have reported that the later ROMS are more responsive but as I said - it's a risky process.
I run mine overclocked and it's stable and responsive. No real problems.

Application Unlock for Orange SPV m600
Hi,
Not sure if this is the right place for this post.
I need to application unlock my Orange SPV M600. Any one know where or how i do this???
Lobes

lobes said:
Hi,
Not sure if this is the right place for this post.
I need to application unlock my Orange SPV M600. Any one know where or how i do this???
Lobes
Click to expand...
Click to collapse
Hey...check out:
http://wiki.xda-developers.com/index.php?pagename=Prophet_Unlock_Sim

Thanks,
But isnt that just a SIM unlock and not an application unlock??

fungus25200
I need a sim unlock so I can use another network my rom version is 2.10.1.22WWE and operator version is 13.10.1.107

New to the whole scene, getting started

I have just aquired an xda ii from a friend and am very eager to get started but I have no clu eon what exactly I need to do.
First off I have read the FAQ's and what not and understand what everything seems to do.
However I beleive my xda is locked as when I try to put in my 3 sim card, it just says invalid sim or not recognized. Searching around the forums I have located the various unlocking tools but am not sure which one to go for. Also is there even any chance of it working with my 3 sim card?
Secondly, do I need to upgrade anything with it? Ideally what I want is to run tom tom navigation on it aswell as all the others features of the xda. (Im still searching around on how I check my version exactly >.<)
Thirdly, there appears to be a problem with the sound. Sometimes it beeps and such as normal, other times it dosent. Is there anywhere that can repair these sort of faults?
Thank you in advance for the time!
EDIT:
After playing around I found the information
ROM Version - 1.72.00WWE
ROM date - 03.15.04
Radio version 1.17.00
Protocol version 1337.28
ExtROM version 1.72.181
Is there anything I can upgrade it too? Or worth doing?

"However I beleive my xda is locked as when I try to put in my 3 sim card"
recall 3 blocking their very simcards to be able to work in no 3g phones
so it's likely that it's not your phone which is locked
you can upgrade it to wm5 if you like
http://wiki.xda-developers.com/index.php?pagename=Windows_Mobile_5

Ah I see now, thank you.
I will just get another sim no problem.
I am interested in going up to wm5 but have a few more questions.
I see there are many different ROM versions, any particular one to go for? Will I still be able to use the camera & phone part? And also is there anyway to keep the ROM I have now and restore if anything nasty happens?

Hi there!
Izzy180 said:
Ah I see now, thank you.
I will just get another sim no problem.
I am interested in going up to wm5 but have a few more questions.
I see there are many different ROM versions, any particular one to go for? Will I still be able to use the camera & phone part? And also is there anyway to keep the ROM I have now and restore if anything nasty happens?
Click to expand...
Click to collapse
I have a himalaya just like yours, I've upgrade to a lot of ROMs here in the forum, and currently, I decided to go to helmi AKU3.5 SP2. But this ROM lacks of software you will be needing most. But as helmi said, you can install softwares as you like, and i bet this is really fast. You can also try C_Shekhar's Rom, it has softwares built on it. But helmi's ROM is faster. you can also adjust your 15mb storage to 30mb storage so you can install more software you like. Unlike WM2003, it uses RAMdisk for the installation of your softwares and it uses 128mb. At first you will be having hard time to understand the flow, but you of course you can learn from it.
Nweiz, what country are you from?

Okay so all I got to do is install this rom, and go searching for the software to pwoer the phone, camera, etc?
Is there anyway to backup / restore my current ROM and all the other parts I should need incase the worst happens?
I only just got this and I really dont want to break it because I have wanted one for ages

"phone, camera"
is a part of the rom

Brilliant! Looks like things should be alot easier than I thought.
Still playing around, I found my bootloader version is 1.03, does this matter much?
And I have found some backup tools by searching through the wiki pages, but they dont seem to work for my smart phone?

http://en.pdamobiz.com/en/forum/forum_posts.asp?TID=62

Big help! Thanks!
Okay looks like im all set, back this up. Download the rom, install.
Hopefully all should go as planned.
Just one small little off topic thing, I noticed the problem with my sound is that when its in the cradle, all sounds work. However when it is out the cradle, sounds are intermittant. Software or hardware fault would anyone say?

Okay upgrade went without a problem and its now running fine.
However the only problem I noticed is that it does not detect the backup battery, im guessing this means the battery needs replacing?
I literally just noticed a problem with the charge socket too, looks like the pins on the right are slightly bent yet it still fits and charges.
Could this explain the sound issues? As when its in the cradle and on charge it works fine.

Izzy180 said:
However the only problem I noticed is that it does not detect the backup battery, im guessing this means the battery needs replacing?
Click to expand...
Click to collapse
man, i think its bcoz wm5 is designed for not using the back up battery. Bcoz wm5 uses storage for installation of your application (default), and even if the battery drains, it will not hard reset. i guess.

Clockwork like problems with Services.exe

Recently my HD has developed an annoying little fault. I'v done a search and a few people had this fault but there were no real replys.
After i power on my HD or do a soft reset, within 15 minutes without fail, services.exe will crash. No matter what i do with the phone, even if i switch it on and let it idle.
I'v removed just about every program on the phone and been through HD tweak and no joy...
The crash doesn't seem to affect how the phone runs, i just wanted to see if there was a known solution i'd missed or at least know if i should be worrying about this process crash if it performs a useful function to the phone.
Many thanks guys!

Have you tried hardresetting your phone? To me it seems that you have installed something that runs as a service and that software crashes. Also you may try to remember when the crashes began and uninstall anything that could be responsible for them.

tkolev said:
Have you tried hardresetting your phone? To me it seems that you have installed something that runs as a service and that software crashes. Also you may try to remember when the crashes began and uninstall anything that could be responsible for them.
Click to expand...
Click to collapse
I wanted to try to avoid hard resetting. I have un-installed just about every program on there, certainly anything that could cause this that i can think of.

Ok i just did a hard reset, within 5 minutes of the phone being on services.exe crashed again. This is without the storage card in as well...

I have the same problem on my Orange HTC Touch HD from day one (11/05/09) and so fair been unable to find any info on it in connection to Windows Mobile platform. I am already on my second phone, sim card and I only had the contract two weeks. The phone will not run Orange maps as it refuses to complete install on the 1st start. Wish i never got it now to be honest, but what phone to have instead as I hate the iPhone

[email protected] said:
I have the same problem on my Orange HTC Touch HD from day one (11/05/09) and so fair been unable to find any info on it in conuction to Windows Mobile platform. I am already on my second phone, sim card and I only had the contract two weeks. The phone will not run Orange maps as it refuses to complete install on the 1st start. Wish i never got it now to be honest, but what phone to have instead as I hate the iPhone
Click to expand...
Click to collapse
From browsing on here there are a few people with this issue with services.exe so we are not alone.
I've just done about 4 hard resets trying differeny suggestions from previous threads and nothing worked. Really annoying as surely since im using stock ROM and even after a hard reset it's doing it, it has to mean there is a glitch with the core software.
As for orange maps... my HD from Orange didn't come with any mapping software i i just downloaded a googlemaps cab.

Are U on an orange ROM??
If so try setting date and time to a month earlier after hard reset at setup - just for testing for a day.. Mostly they (orange) have used some trialware software/extension which is expiring of it's free trial and sending the device to Reset. I know some one who flashed a custom ROM later due to this..
Freypal said:
Ok i just did a hard reset, within 5 minutes of the phone being on services.exe crashed again. This is without the storage card in as well...
Click to expand...
Click to collapse

crajee said:
Are U on an orange ROM??
If so try setting date and time to a month earlier after hard reset at setup - just for testing for a day.. Mostly they (orange) have used some software/extension which is expiring and sending the device to Reset. I know some one who flashed a custom ROM later due to this..
Click to expand...
Click to collapse
Mmm interesting, I am on a stock 1.19.61.1 WWE (11/25/08) Orange ROM yes. If this is true then i guess it gives me a good excuse to flash a cooked ROM. Been toying with the idea...
I take it after your mate flashed a new ROM the problem disappeared?

Yes, but he was not tied to Orange network..
Some ppl have reported connectivity probs with orange with custom ROM and some have not. Your mileage might vary.
If doesn't work you can always go back to Stock Orange ROM.
BTW I heard this is one of the s'kiest ROM

If you want Orange Maps you can have it free for normal version, just make sure you have a data package and just text:
Orange Maps to 247

I am also with Orange device but it is unlocked. However I flashed the ROM on the first day because it is my second HD after an unfortunate incident involving a set of keys thrown at me in the dark an my first HD in my hand... my point is - you should definitely try a new ROM, however I suggest using USPL and flashing an older cooked ROM (not 1.56 based), so you don't have to update the SPL and make reverting back to stock much easier, should you decide to make use of the warranty, because many people here are complaining about HTC returning their devices because of 'illegal firmware'.

tkolev said:
I am also with Orange device but it is unlocked. However I flashed the ROM on the first day because it is my second HD after an unfortunate incident involving a set of keys thrown at me in the dark an my first HD in my hand... my point is - you should definitely try a new ROM, however I suggest using USPL and flashing an older cooked ROM (not 1.56 based), so you don't have to update the SPL and make reverting back to stock much easier, should you decide to make use of the warranty, because many people here are complaining about HTC returning their devices because of 'illegal firmware'.
Click to expand...
Click to collapse
As long as the returning isn't involved with lack of screen or input to the screen (touch pad not working) then you are alright? My personal dread would be flashing the phone have it working great for months then something goes wrong only to find out you cannot revert it then you have no come back at all.

Well - with your screen not working you can still flash a new ROM if you know the procedure. There is no touch input involved in the procedure, so you should be fine with it and you can alway claim that you had to hard reset (the phone after flashing will appear like after hard reset - time/date not set etc.) before returning for repair because of the corporate information stored in it.
Still everyone should be aware that flashing the ROM and/or SPL can void the warranty and decide for themselves.

So what is the deal with returns?
I have Orange care insurance on my contract and in the past with other handsets if i've had a problem i've just sent it off and had a new handset the following day by courrier.
If i was to flash a cooked rom and then have the screen smashed. It would be a replacement under insurance, not warranty so i would still be sent a replacement handset and i guess that would be the end of it ?

Latest Official HTC ROM trashed my device!!!

Hello
Just installed the latest official HTC ROM - RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship - from the HTC website on my device. Upgrade went smooth as so many upgrades (with other phones) before. When it boots 'smart mobility' is shown in it's normal colour for around two seconds during which the font gets some sort of dropshadow effect (much like looking through unclean glasses) and then turns cyan. WM start screen is displayed as I describe as watercolour. Switching off screen and back on gets the normal graphic to live but still with a reoccuring 'smear effect' much like at the start. Device is very sluggish and freezes. Wifi and BT are on by default, no Phone and data reception. When connected to PC it shows ActiveSunc connected icon but 'PC says no' - Little Britain Syndrme. What do you think I should do? I can't revert back to the original ROM as I can't find it anywhere.. can't reinstall the current one as of version message.. in fact can't install any other ROM as I can't get ActiveSync going. Argh! Help! As highly as I think of HTC, this is really screwed up!!
Thanks for sharing your thoughts
Martin

I'm not an expert , but def sounds like a wrong hardspl to me. I've had this happen to me twice because of my inexperience the first time and my carelessness the second. Can you redo the hspl somehow and try another maybe xda cooked rom? Or have you already tried to go back to the rom you flashed from? Thats what saved me before. Go to duttys site. He has a bunch of htc roms for D/L. Maybe you can find your old one there.

cbreze said:
I'm not an expert , but def sounds like a wrong hardspl to me. I've had this happen to me twice because of my inexperience the first time and my carelessness the second. Can you redo the hspl somehow and try another maybe xda cooked rom? Or have you already tried to go back to the rom you flashed from? Thats what saved me before. Go to duttys site. He has a bunch of htc roms for D/L. Maybe you can find your old one there.
Click to expand...
Click to collapse
Thanks for for your thought cbreze. I'm annoyed as everything went by the book and the upgrade went fine until reboot. All I can do is to hard reset the phone at the moment. Can't get an ActiveSync connection going. Any way I can still flash to another ROM without it? Been to dutty's before and there's the same official version that causes me the problem and the Orange UK ROM.. not quite what I had in mind on o2. Can't find the 1.14 ROM which shiped with the device. Any idea where I can get hold of it? Also, I think I have seen a utility somewhere that helps to recover from a bad flash and in the absence of ActiveSync connection. Or was this just a pleasant dream?

Just have seen cRaCKwHoRe post at http://forum.xda-developers.com/showthread.php?t=505377 which exactly describes my issue. Will follow that trough but please let me know if you have any additional thoughts. I'm really p***** off with HTC. They could post cRaCKwHoRe's info this on their site. First time I ever got an official ROM and the last as I'm a burnt child. Usually get them from here and it's always first class stuff. Thank you people.

cRaCKwHoRe's instructions did the trick. Panic over. Thank you to everyone whom had a look at the issue and great thanks and deep bow to life saving cRaCKwHoRe. Donation is on the way as soon as I get paid.