Database Users

ActiveSync and Messaging cause a memory leak or sommat?

Hi guys, I've had a look around, but can't find an answer on what I'm babbling on about, so I thought I'd join and ask outright.
I brought an MDA Vario last week on T Mobile, and having used PDAs since the Psion Organiser feel that I'm fairly competent with the technology.
It seems that when ActiveSync or Messaging have been running for any length of time the device slows down to such a grinding halt that it is barely usable. Is this a common issue, and if so, is there a resolution on the horizon. At present, I see the phone as a major downgrade from my 3 year old Axim X5, and I'm hoping someone can reassure me that I haven't been sold a turkey.
Thanks
PG

I think I have the same problem. When I plug in during the evening for a recharge and sync, the device's green LED flashes like normal, but if I press a button or the screen, it is slowed to a ridiculous and unuseable speed (like minutes to draw a screen such as Programs), and a soft reset is needed.
It does happen on AS connection or during/after syncing; I am using AS 4.1 and a T-mob vario with a selective ext ROM install.
Anyone got any ideas please?
Joe

Glad I'm not imagining it. I found a regitstry hack that gives you application cache that seems to improve it, but I still do at least three reboots a day.

Hi,
I got a QTek9100 2 weeks ago and noticed exaactly the same thing. For the first few days, the device was really fast, but it slowed down days after days.
Even a soft reset doesn't fix this.
I finally fixed that yesterday (hope so) and it's again pretty responsive.
What have I done:
- Removed synchro to Outlook e-mails (I don t use it anyway)
- Emptyied the Outlook e-mail box
- In Activesync: Declared that I was connecting to a Server, changed schedules to "Manually", then removed the server.
Since then, no more ActiveSync starting by itself (it still works perfectly when I connect via USB), no more slowness.
The other IMAP and POP3 mail accounts works well, and the performances are good.
Hope this will help.

Thanks the add/remove serversync tip helped me.
After having tried the direct push my device never had more than about 7 or 8 MB free program memory.
Now I am back on 11 to 12 MB. Still not muchm but better than it was.
I still dont know why i have so little memory available.
I am only running in background:
IIWPO
SmartSkeys
MS Voicecommand
and few extra today plugins:
Wireless
SIM status switcher (Wivit, WM2003 version)
HTCTodayscreen
Cant imaging this (together with the WM5 overhead takes up 32 of the available 45MB program memory!!!
Any extra clues??

Loosing the will to live!

Hi Guys
Been having the usual "Turn on" problem with my TyTN since having it, you know, very occasionaly - maybe once a week - you try to turn it from the button on the side and it wont. No matter what you do it stays off and you have to soft-reset.
Well, over the past few weeks its been getting MUCH worse. Im now resorting to rebooting the phone maybe 8 or 9 times a day! I have tried various diferent ROMS and the same issue keeps occuring. I've also checked the ROMS threads to see if anyone else has had this problem as severe as me and they haven't.
I REALLY like my TyTN and don't want to be forced into buying a new phone with the Ultimates just down the roads.
Any ideas???
Thanks in advance!
-------------------
Current build (remember, tried with a few diferent ROMS):
Crossbow Prof
CE OS 5.2.1236 (build 17741.0.2.1) = LVSW build
ROM: 3.30.0.1
Date: 17/4/07
Radio:1.41.00.10
Proto: 32.74.7020.18H

Monty Burns said:
Hi Guys
Been having the usual "Turn on" problem with my TyTN since having it, you know, very occasionaly - maybe once a week - you try to turn it from the button on the side and it wont. No matter what you do it stays off and you have to soft-reset.
Well, over the past few weeks its been getting MUCH worse. Im now resorting to rebooting the phone maybe 8 or 9 times a day! I have tried various diferent ROMS and the same issue keeps occuring. I've also checked the ROMS threads to see if anyone else has had this problem as severe as me and they haven't.
I REALLY like my TyTN and don't want to be forced into buying a new phone with the Ultimates just down the roads.
Any ideas???
Thanks in advance!
-------------------
Current build (remember, tried with a few diferent ROMS):
Crossbow Prof
CE OS 5.2.1236 (build 17741.0.2.1) = LVSW build
ROM: 3.30.0.1
Date: 17/4/07
Radio:1.41.00.10
Proto: 32.74.7020.18H
Click to expand...
Click to collapse
The problem is you have told us nothing about what is running whether you leave it to sleep by itself what's on the today plugins whether you have active sync turned off (ie set to manual) etc etc etc and which of the freezing fixes you have tried. Whether your plugins are on sd card whether it freezes with sd card not inserted etc etc.
Mike

right o' ... get your laughing gear round this
I let it "sleep" itself.
Im running:
Activesync (Exchange push mail - no pattern discovered with regards to receiving new emails)
SPB Weather (Today plugin)
Everything else is standard.
Connecting over 3g/HSDPA
There are other apps installed but these are always "closed" after being used. All apps are installed to the phone memory and not SD card - i've never tried without the card, guess I will try this now! Although, if this is the problem, how do I get around it???? I need my card.

Monty Burns said:
right o' ... get your laughing gear round this
I let it "sleep" itself.
Im running:
Activesync (Exchange push mail - no pattern discovered with regards to receiving new emails)
SPB Weather (Today plugin)
Everything else is standard.
Connecting over 3g/HSDPA
There are other apps installed but these are always "closed" after being used. All apps are installed to the phone memory and not SD card - i've never tried without the card, guess I will try this now! Although, if this is the problem, how do I get around it???? I need my card.
Click to expand...
Click to collapse
Well I can see why you kept those things secret. If someone asked me to compile a list of things more or less guaranteed to cause freezing and refusal to turn on, I think I'd give 'em a link to your setup!!
If you must have push mail (that requires active sync to be active) and weather applications then you will likely continue to have problems.
You may be able to reduce the number of them by NOT allowing device to sleep by itself. I have mine set to never sleep. However I do always use the on/off button when finished.
It's fine to have applications that require connection to internet and today plugins on main memory BUT others should be on SD card. The reason is that running low on main memory (and not even that low!) can cause freezing.
PIE can rack up loads of storage memory - can move storage to card.
Regularly run a third party clean out application.
Mike
PS. resisted the urge to get my laughing gear out. Think I was in shock actually. You could consider writing a "how not to setup your Hermes" guide.

mikechannon said:
Well I can see why you kept those things secret. If someone asked me to compile a list of things more or less guaranteed to cause freezing and refusal to turn on, I think I'd give 'em a link to your setup!!
If you must have push mail (that requires active sync to be active) and weather applications then you will likely continue to have problems.
Click to expand...
Click to collapse
Why would these apps cause it to lock up? One comes with the operating system and one connects to the net once a day. Surley Outlook can't be that unstable as to cause lockups on average every two hours. I doubt SPB Weather is that unstable as well!
Yes, I must have push email. Why waste battery power polling every thirty minutes or so with pull email?
The memory card is going back in. I took it out, went to Sainsburys and BAM its locked again
I will now try the "no auto sleep" thing and see how that goes so thanks for that suggestion.

i had problems like these with my Tytn and eventually upgraded to WM6 (Black 2.5). It really made a difference. Much faster, never freezes and battery life is better.
Severe fix I know but worth considering

mikechannon said:
.....You may be able to reduce the number of them by NOT allowing device to sleep by itself. I have mine set to never sleep. However I do always use the on/off button when finished. .......
Click to expand...
Click to collapse
TOTALLY agree with you there Mike. I was having some real issues with the "coma" effect once the device has automatically gone into sleep mode, this wa admittedly on the original HTC ROM, and was caused by pocketzenphone however since I have (without fail) set the device to NEVER switch off automatically and have got into the good habit of using the on/off button liberally.

warmkiwi99 said:
i had problems like these with my Tytn and eventually upgraded to WM6 (Black 2.5). It really made a difference. Much faster, never freezes and battery life is better.
Severe fix I know but worth considering
Click to expand...
Click to collapse
See my orginial post Crossbow
It has! Sadly though it was still "sleeping".
However, i have taken it out of auto sleep and put it to manual, guess what .... been a couple of hours now and NO lockup! Yay!

Monty Burns said:
Why would these apps cause it to lock up? One comes with the operating system and one connects to the net once a day. Surley Outlook can't be that unstable as to cause lockups on average every two hours. I doubt SPB Weather is that unstable as well!
Yes, I must have push email. Why waste battery power polling every thirty minutes or so with pull email?
The memory card is going back in. I took it out, went to Sainsburys and BAM its locked again
I will now try the "no auto sleep" thing and see how that goes so thanks for that suggestion.
Click to expand...
Click to collapse
Even official applications are not immune from problems. The Hermes perhaps for some configurational reasons (though it's not just Hermes)does not like running active sync from sleep mode and it does not like running other applications that require syncing (eg. weather type ones).
Active Sync is not a particularly stable app and combine this with the Hermes weakness when being allowed to sleep by itself and you end up with a lock-up. (I have seen some explanations for this but only guess work and theories)
Many people have set their devices up to run active sync in manual mode only and this does help to reduce freezing. Of course you cannot do this with push mail enabled. (It might be possible to run some script or a scheduler programme to start and stop Active sync at set times - though the complexities here are as likely to cause a freeze as anything else!!
I am pleased your SD card seems not to be the cause - it can be for some.
I see you are possibly getting some benefit from a manual shut down rather than auto sleep
You may find the odd other idea on my site - freezing/lockups:
http://michael-channon.spaces.live.com
There is a thread here somewhere but i'd need to search for the thread.
You could also try doing without the weather app for a test. However you may not see a difference as active sync is already running for the mail.
Mike

Monty Burns said:
See my orginial post Crossbow
Click to expand...
Click to collapse
Sorry, didn't notice that......

Hi Mike
Turning off the auto sleep thingy has worked a treat. I'm down to one reboot a day now and that has been related to t-mobiles 3g network failure collapse me thinks
So this tip alone is worth its weight in gold!
SPB Weather is running and so is Activesync/push email.
Also now added today plugins:
RhinoStats (CPU/memory monitor - realtime)
RhinoLaunch (custom program launcher)
All seems pukka and "coma" free

Good news, pleased things have improved.
Of course I suppose we could all agree auto sleep should not cause the device to go into a "coma", but still, I've got used to just using the on/off button. Curiously this has improved my battery life as I turn off as soon as I finish, rather than waiting for it to turn itself off (which it won't anyway as I disabled that mode).
Mike

Monty Burns said:
right o' ... get your laughing gear round this
I let it "sleep" itself.
Im running:
Activesync (Exchange push mail - no pattern discovered with regards to receiving new emails)
SPB Weather (Today plugin)
Everything else is standard.
Connecting over 3g/HSDPA
There are other apps installed but these are always "closed" after being used. All apps are installed to the phone memory and not SD card - i've never tried without the card, guess I will try this now! Although, if this is the problem, how do I get around it???? I need my card.
Click to expand...
Click to collapse
I'll share my experience so that maybe it will help. I use WM6 on my 8525 and have found the "unable to wake" problem to be related to my SPB Mobile Shell. When I have the phone set to display SPB Mobile Shell's "Now Screen" upon wakeup, it quite often will not wake. But if I manually put the phone to "sleep" mode, then it will always pop alive fine. Disabling the Now Screen all together leaves me no problem. My guess is maybe it's an SPB issue. So maybe SPB Weather is causing it. I used to use SPB Weather before Mobile Shell, but since Shell has weather built in, I don't need SBP Weather any longer.
Hope this helps diagnose the problem a bit. For the record, I never had a wakeup problem with WM5.

Since going to black 2.5 and then 3.0 I have not had any of the sleep issues.
I run SPB Weather which is set to update every 5 hours, I run activesync to the exchange server which checks emails every 2 hours. My phone auto-offs after 3 minutes.
I did have AS set to When it arrives - but found this to be bad for battery and also stability. Every ten minutes was fine when I needed more urgency. All programs are installed to the phone, exept pie cache and outlook attachments which are on the card. I have not done any special tricks to avoid any sleep/card problems.

Device.exe process using 100% cpu slowing everything down to a crawl

Hi everyone, I'm new here, couple of weeks ago if you'd asked me what a prophet was, I'd I've talked about religion. I was given a hand-me-down imate jamin that i"m trying to get working properly.
The prophet in question was previously working properly without any issues, the previous owner had just gotten a new battery for it when the issues started. The phone slowed down to a crawl, nothing could get done with it, takes like 1 min to open a text msg, around 10sec to answer a phone call. Having gotten it and thinking its a firmware problem, I did a hard reset, nothing, then I upgraded the firmware to the latest JAMin_WWE_213923_2139123_022021_ship.zip again, nothing!
Funnily enough, this behaviour is erratic, do a soft reset, load sktools and the cpu usage app reports that all is fine, give it some time then ka-boom! the cpu usage gets maxed out by device.exe seemingly for no reason.
Anyone here ever seen behaviour like this? If you have or just have a suggestion on what I can try, please post. I'm not sure what to do now since I'm on the latest firmware and I don't know where I can get a rom for wm6 for the phrophet. I"m hoping upgrading to wm6 will fix this issue.
Thanks in advance.
John.

device exe
Same problem with my HCT Diamond.
Dia Duit Rom.
Trying to find a solution!

Firmware
You could try a cooked rom, but make sure you perform a hard SPL first as this will save your prophet from bricking.
The other thing is have you tried a different battery as a bad battery can seriously affect the phones performance espcially if it is a cheap copy.
If your'e worried about flashing have a deep read of the following link
http://wiki.xda-developers.com/index.php?pagename=HTC_Prophet
Hope this helps

Sorry mate, just seen your reply.
The phone eventually died, won't charge, nothing doing, looks like its bricked. I moved to a Kaiser, which then started having 3g problems, though I got a temporary fix by keeping it on 2g.
Now I have a mytouch which needs unlocking. I think me and htc should part ways, I'm yet to have a simple good time with any of their products.
As regards the prophet... is there a way I can resuscitate it? It wont' charge, no light shows either on usb or charging from a normal charger.
Thanks
John

It's not like that. HTC phones work good as long as you keep them good. I'm not saying you didn't keep it good but maybe some softwares ruined your Pocket PC. ANytime this happens, a hard reset and revert from backup should solve most of your problems.
Looking at your Prophet, smells like the battery is dead? Try changing and see if that helps.
Regards,
Carty..

This looks like a day that is going to be special. This phone has been in my drawer over a year now, I'd given up on it long ago. Well I stripped one of my old chargers down to the wire, charged the battery manually for a few mins and presto the phone has come on.
It's still slow as hell, so I see device.exe is still hogging cpu.
Time to review the prophet roms, been a while since I checked on it.

happens the same to me too
for me this issue rises up when i connect with my pc :S
due to the calnot or calpd or poutlook or someother exe ... it streches the cpu usage to a 100%
some ppl say that having the correct time zone helps u out in both, the pc and ppc solves the issue ... well i have windows 7 (UTC) and in ppc (GMT ... using http://forum.xda-developers.com/showthread.php?t=401161 ) does it make any difference ?
now the only option i got is to either hard reset although this happened with my previous ROM too :S

HTC Sync 2.0.4 problem - need help!

Happy owner of a Hero for 2 weeks now, but I have a problem with HTC Sync 2.0.4:
When the Hero is not connected to my notebook (XP SP3), there is some activity on the notebook every 4 seconds, shown as a short flash of an hourglass next to my mouse pointer.
It took me a couple of hours to pinpoint this back to HTC Sync. Apparently, one of the processes needed for HTC Sync, HTCVBTServer.exe, keeps very active all the time even when the Hero is disconnected. Every 4 seconds, it spawns and kills a new instance of an other process called FsynSrvStarter.exe.
Leading to the very annoying flashing hourglass every 4 seconds.
I found some more information on this:
http://www.htcforums.com/hero-touch-f40/htc-sync-maxes-out-memory-t2791.html
The only way of stopping the flashing hourglass is killing the process HTCVBTServer.exe in Windows Task Manager.. Of course, HTC Sync doesn't work anymore after that, even after restarting HTCVBTServer.exe.
My request:
I want to install the previous version of HTC Sync (I think it was called 2.0.2) that was on the SD card, to see if that version has the same problem. Stupidly enough, I formatted my SD card and lost the program file. I've looked around everywhere on the internet (including htc.com), without success.
Is anybody willing to help me and send the install file of HTC Sync 2.0.2 to me or provide me with a download link?
I appreciate your help!
Marc

I can't help you with the older version as I deleted it from the SD card too.
I wish they'd make HTC sync start when you plugged the Hero in, and then have it shut down (and all related processes) when you unplugged it. Surely it can't be that hard.
I don't like loads of processes running unnecessarily.

Kadison, I totally agree.
Is nobody else having the problem I described?
And nobody who has version 2.0.2 for me?
I have monitored the process HTCVBTServer.exe with Process Explorer: with the Hero disconnected from the pc, it creates two additional handles every 4 seconds (explaining the flashing hourglass). 20.000 handles per 24 hrs, if I'd leave my pc on for a couple of days XP will certainly crash.
Serious bug! And annoying hourglass every 4 seconds..
I have found a workaround by suspending HTCVBTServer when my Hero is disconnected and resuming it before I sync, but would appreciate to get version 2.0.2 from somebody and see if that works better.
BTW I contacted HTC via email: 'we do not have older version, try to get from somebody else. RE: problem described: please reinstall'. ??!!
Cheers,
Marc

marc112 said:
Is nobody else having the problem I described?
And nobody who has version 2.0.2 for me?
Click to expand...
Click to collapse
If you can wait a while, I'll have a look at my old SD card (the one that came with the phone) and see if 2.0.2 is still on it.
Ok - I looked, what I have seems to have 2 version names i.e. 12.0.0.58851 AND 2.0.2 - would that be right?

Hi Vonne,
2.0.2 is the one I'm looking for.
As the file will be around 40MB in size, can you please upload it to Rapidshare and PM the file ID that you get from Rapidshare to me?
Uploading will take quite some time I'm afraid, I hope this isn't too much of a problem for you.
Thanks for helping me out!
Cheers Marc

Well, in case somebody else has the same unwanted behaviour of HTC Sync 2.0.4:
Vonne was so kind to send a copy of her 2.0.2 version to me (thanks Vonne!), which I installed after uninstalling 2.0.4.
Result: 2.0.2 has the same problem as 2.0.4!
The culprit process HCTVBTServer.exe still leaks handles (2 additional handles every 4 seconds) when the Hero is disconnected from the pc.
As a workaround I now suspend and resume HCTVBTServer manually (well, actually via 2 tiny batch programs on my desktop), to get rid of the blinking hourglass icon and several thousands of leaked memory handles.
Cheers, Marc

Pity it didn't work! I'm curious though to know if it's HTC Sync that's causing the annoying hourglass? I use a netbook and it seems to have a million background processes that cause a spinning hourglass

I too have hourglasses flashing now and then due to background processes doing stuff, but never one at a regular interval like this (every 4 seconds).
Googled around a bit and found the link mentioned in my startpost. One of the guys in that link had discovered that one of the four HTC Sync processes (HTCVBTServer) is leaking handles when the phone is disconnected. Killing this process via the Windows Task Manager stopped my flashing hourglass, so: gotcha!
Marc

haha, well, there I was going along blithely ignoring flashing hourglasses all over the place.....turns out I do have one that flashes ever 4 seconds...just checked! Don't know if I have the energy to be turning stuff on and off though.

HD2 often doesn't wake up ?

Hi
My HD2 often fails to wake up when I press any of hard button. Before I perform a hard reset I wanted to ask you guys if there are any tweaks or apps which might be causing this. I am using the stock T-Mobile UK firmware, and besides tweaking a few settings via BsB Tweaks, the phone is pretty much in its original state.
My previous HD used to do this for a time, until I realized it started happening after setting up Windows Exchange server. After hard resetting and setting everything up again, it worked fine. I wonder if the problem I have with the HD2 is also due to the exchange server.
Sometimes the phone does wake up a couple of minutes after I pressed buttons, sometimes an incoming SMS helps it. And many times it just wakes up as it should when I press the Home or power button.
I don't have many apps installed, besides Tomtom.
Cheers !

Hi, the same was to me: sent an sms, locked the device, tried to unlock it in half an hour - screen blank, no response to buttons at all. ROM is stock. I remember, I also had TomTom installed and some other popular tweaks, not remember which exactly. After it, I did hard-reset the phone (restored original state). Didn't had the same problem after it.
But had a lot of other problems with HD2 - unsent sms even after sms fix from HTC, unlock screen of S2U2 locked completely (someone was calling me at this moment!), sporadic change of clock time zone...
It is my first smart-phone, and I'm disappointed soooo much... Used "true" mobile phones for years, but never had such problems.

I had the same problem but it's seemed to have stopped (for about 2 days now). It got to the point where the phone wouldn't get past the boot screen! I had to re-flash in the end....
I think it may be related to the applications I may have running. Although, most people are saying the ROMs so far are not 100% stable. (I'm running the Official Test version of 1.61)
The things I've done to try to get around it is :
- Ensure .NET compact frame work is installed to set up 3.5 and set up correctly in the registry
- Once in a whie I run the cleanRAM application that's been developed here on these forums
I don't think I've found the total solution yet, but I'm sure having these in check will help.

To give an update :
I did a hard reset yesterday. (it's always painful, but also exciting as you can set it up from start - sad i know)
This time I set up the windows exchange server straight from the beginning, then installed all the tweaks, tomtom, hotfixes etc. It woke up everytime since then, touch wood !
I'm not sure, but there are security policies pushed through to the device (like making screen lock compulsary etc) when I set up the exchange server, maybe this is causing some sort of conflict with the device, which is maybe somehow avoided when you set it up before anythin else... I dunno.
I'll let you know if it fails to wake up again.
By the way, so far I only installed BsB tweaks, but didnt apply any tweaks yet. I changed the battery percentage display, 16 quick links cab, and 3G switch in the Coms Manager, but that's it. No tweaking in the registry yet, just so that I can determine the root cause if it happens again. But so far it looks good ! It also seems faster (as it always does

Is it still running stable ?

Chaps,
Look in this thread for a possible solution to your problems....http://forum.xda-developers.com/showthread.php?t=596484
WB

Dark Knight said:
Is it still running stable ?
Click to expand...
Click to collapse
It has been pretty much stable. Since the hard reset I was adding (or tweaking) tweaks and cabs in a controlled manner to see which one might be causing the freezing.
After I installed the Disable Auto Device Lock.cab (search the forum, I think it is in the sticky Tips and Tricks post), my HD2 didn't wake up a few times. I uninstalled dit and it is working fine again.
Weird, but maybe that's the registry change that conflicts with the exchange server policies that are pushed to the device, and causes the freeze.