Related
Ok - time to take the plunge to put away my trusty P900 and get a Wizard in what ever guise it is in the UK - either with T-mobile/O2 etc. Currently with orange but can move anythime I want,
Anyway - wondering if anyone has found a really good deal on it - and if so - care to tell me /us where - so I can order one. Looking at cheapest option over a 12 month period preferably but may go for a 18month contract is the deals really good.
Scott
Depends what kind of usage you intend on. For example, you can get it on O2 online 100 for £99.99. That's £25 per month with 500 texts and 100 anytime cross network calls.
T-Mobile is similar though with around 100 texts i think.
Anyone know of any other good deals or perhaps have any idea of how much an upgrade on this thing costs? I am currently on the tariff above and am worried that it'll cost me loads to upgrade :-(
Dr Doom said:
Depends what kind of usage you intend on. For example, you can get it on O2 online 100 for £99.99. That's £25 per month with 500 texts and 100 anytime cross network calls.
T-Mobile is similar though with around 100 texts i think.
Anyone know of any other good deals or perhaps have any idea of how much an upgrade on this thing costs? I am currently on the tariff above and am worried that it'll cost me loads to upgrade :-(
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I just took out a new Web and Walk contract on T-Mobile, you get 200 minutes, 5 picture messages and 40mb GPRS to use per month. Its 16 quid a month for 9 months then 29 a month for another 9, over 18months. The Vario is free so to speak, I could not believe how cheap it was, because on their site the only way to get phone for free is to have 1000 mins contract at 80 a month and thats not including any GPRS.
I did this in the T-Mobile shop, they said its an introductory offer for Web and Walk and its very cheap indeed. But you need to go to your local T-Mobile shop, in Chester we have two, one is not very good the other is excellent, so just find a good shop with decent staff.
Have a look here
http://www.mobilefun.co.uk/t-mobile/8264.htm
wadialdoor said:
Have a look here
http://www.mobilefun.co.uk/t-mobile/8264.htm
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The third one down says £38, web and walk 200, but you get some 1/2 price line rental at £19. I'm paying 16 and it goes up to 32 for 9 months, not 29 as i said before, which is cheaper than that if you go direct to T-Mobile shop.
I'm on the same T-Mobile deal.
200 mins, 40MB of GPRS. "Self service" knocks a few quid off, too. Phone is free, and it's 9 months half price line rental, 6 months full price, then the last 3 months half price too.
You can change tariff after 11 months.
it is an 18 month contract, and there's no 14 day "cooling off" period.
Cheers for that. Am i right ref change of tariff, anyone know if you downgrade the tariff after 11 months - do they claw back any money?
Scott
I'm on Web and Walk 200 mins 40mb
Half price line rental for 12 months normal price for last 6
Self service for extra cheapness.
Free handset.
I can't tell you the exact costs because i was a little hungover when i ordered it (from tmobile telesales which was a better deal than the tmobile store) and i haven't had a bill yet
P.S i had a 7 day cooling off.
Cheap vario
http://www.scancom.co.uk/product.php/1202/330//244cc65073bacb35ea31039e26c4d0ad
This is the cheapest package I found to get a Vario, on Ufix 15. I wasn't interested in the contract, just the phone.
Is the Self service option only available if I order via T-mobile shop - as not seen it yet on a website. Handy to save a few quid
Scott
slewis1972 said:
Is the Self service option only available if I order via T-mobile shop - as not seen it yet on a website. Handy to save a few quid
Scott
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Not sure, you could ring them on 0845 412 2401 and ask.
Don't ring 150 from your phone if/when you get it to speak to customer services its 50p a minute, I think even to check the automated minutes remaining bit, I registered on the website and check it from there.
This is the deal on the t-mobile website:-
http://www.t-mobile.co.uk/Dispatcher?menuid=webnwalk200_mda_vario
and thinks thats not bad. Will call them tomorrow because if I can then downgrade tarrif in Month 11, its a pretty good deal but no self service discount I rekon as its full price £35 in months 10 -15.
Scott
slewis1972 said:
This is the deal on the t-mobile website:-
http://www.t-mobile.co.uk/Dispatcher?menuid=webnwalk200_mda_vario
and thinks thats not bad. Will call them tomorrow because if I can then downgrade tarrif in Month 11, its a pretty good deal but no self service discount I rekon as its full price £35 in months 10 -15.
Scott
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Yes thats the one I'm on 16 a month for 9 months etc, self service, you still get a paper bill, but its not itemised, you don't need a paper bill unless you are a complete luddite because its all online, otherwise if you were bothered you'd not be having self serve. Hell they could reduce it even more if they did not send you a bill and the other crap each month like promotions. That would knock at least another £2 a month off !!!!
Half price line rental for 12 months normal price for last 6
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Just a small correction - it's half price for 9 months, then full price for 6, then half price for the last 3...
You can definitely change tariff after 11 months, yes
Best Deal Yet on O2
Hey Scott
O2 are doing the deal of the year totally by mistake. have just put a post up about it. (Check it out).
Although be prompt they will have to put a stop to it soon.
Best Regards - Ash'e
AKA - SION
Posted it in another thread but seems it fits here as well.
http://www.mobileswizard.co.uk/display.asp?hs=xdaminis&tariff=none
to compare O2 plans and how much you will end up paying if bought online
and this for T-Mobile
http://www.mobileswizard.co.uk/display.asp?hs=mdav&tariff=none
I like the info on the right saying "Min Term Cost"
gives you an idea of how much you will end up paying.
There are rumors about O2 tradein offer (if you get phone in 25 quid) it is cheaper making it. £217
Or even if you dont get trade in and have an offline tariff for £16 you will be paying £291. (£99 for phone)
Think anyone can beat that??????
let me know I am after the phone.
Just found an amazing deal for orange SPV M3100
a FREE SPV M3100 on Dolphin 35 which gives 500 x net mins, 500 texts and unlimited magic number calls (to a nominated orange number)
This offer also includes their free wireless broadband deal (which i had previously been told was only available when buying direct from orange)
They can also transfer your orange PAYG number to Orange contract (again i was previously told this was only available buying direct from orange)
AND 9 months 1/2 price rental - so total cost for 18 months is £472.50 (less than £26pm including phone and broadband)
There are other similar deals available, by far the cheapest i have found and much cheaper than orange direct / online / shop
checkout:
http://www.cheapest4mobiles.co.uk/display.asp?hs=m3100&network=&tariff=&gift=&phone=Orange_M3100
also some amazing deals on the Vario II as well - lots of offers if you click on the link, they are actually cheaper than those listed when you select (as theres currently a £5 per month discount as well)
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
HTC TyTN deals are also there, but tend to be more money (but are available with an O2 connection)
http://www.cheapest4mobiles.co.uk/display.asp?hs=tytn&network=&tariff=&gift=&phone=HTC_TyTN
Someone pmd me to say the deals i had mentioned werent there!
It said on the site that over the weekend not all the deals were listed due to some technical issue with power failures and BT !!!
The issue has now been resolved and all deals are listed once more.
sounds like a good deal!
one word of warning though - i bought my orange m3100 from a different company on the internet - www.directmobilephones.com - because of the good deals etc, and whilst i had no problems recieving the phone, and they had good customer service during the buying process (replying to emails promptly etc.) i found out after a couple of weeks that they hadn't given orange the details for my number port or direct debit even though i had filled out these details on their online form!
so it's worth checking with orange when you register your phone that they have all the details if you don't buy direct...
hopefully this company is a bit better than the one i dealt with!
They look like good deals, but i thought the unlimited broadband was only available on panther 75 and even then you are limited to off peak unlimited broadband? Can you point us in the direction where is says you can get unlimited on dolphin 35? Cheers
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
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???
listed as 'in stock' on their website...
http://www.directmobilephones.com/spv_m3100_orange.htm
please note: if you do use them, check with orange about your number transfer / direct debit details if you're using those services!
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
Yes i was referring to unlimited home broadband, sorry for the confusion. Just to mention though that all the standard t-mobile deals are available through:
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
just click on any of the deals, and it allows you to select any available online T-Mobile tariff option.
As has already been pointed out, T-Mobile are offering a £5 per month line rental discount on some plans plus other incentives as well.
ONLY Buy from T-Mobile Direct, else you will get screwed
I have been looking for two days and called scancom, who told me that T-mobile cut their commisions on phones back 40%, so they can never beat their prices, and they were right, they couldn't. SO IW ouldn't bother, go for the T-mobile sales people and you'll do better
Deals on m3100
I bought my Orange SPV M3100 from OneStopPhoneShop (part of CarPhone Warehouse).
£9.99 for the handset and 12 months on the Canary package at £30 per month. Includes 200 cross-network, anytime minutes and 2 months free subs to Orange World (their 3G service) as well as few other perks (30 mins video calling etc).
Total cost £370 over 12 months - now that's not bad IMO.
Hope this helps.
padlad said:
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
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This is a very good point. There's no advantage to going with Orange apart from the slightly more attractive veneer on their version of the TyTn.
The online deal quoted earlier?
Well is that 9months half price line rental (in logical human terms)....
Or 9 months' worth of cashback after 6 months if you fill in a form on time...
Or two months half price, another two months full price, then two months full price.....
I don't trust these online companies as far as i can throw them.
Mikeycolllins is right when he says to go through T-mobile, it's just easier to get things sorted that way. And slightly off-topic, but if you ever get to know anyone who works at T-mobile they can only offer you half price line rental if you've gone directly through them, and not a third party.
To get anything like i currently do on Tmob on Orange we're talking 26quid for the dolphin package (as quoted earlier) plus 88 quid for unlimited internet (based on their online data price guide, and limited to 1gb as opposed to Tmob's 2gb). The free broadband will be useless to most people on here who are already contractually obligated to NTL/BT/TALKTALK etc.
Thats an average of 114 quid a month times 18 = 2052 quid.
I know that's taking things to extremes, but it proves a point - the only way you're gonna wind up with a better deal on orange is if you only use wifi. And that would be crap.
So basically i'm stickin with T-Mobile for now methinks.
I think we can all agree on that. For most phone users those Orange deals are very very good. For this specific phone with its data capabilities and the type of users we have in this forum, the T-Mobile deal is just heads over heels better than anything else out there.
I think the comments made are quite right, Orange is definitely the more expensive option (despite the freebies) if you are wanting a high mobile data usage.
I have just heard that Orange are cutting their commissions by £60 on 18 month contracts as from 1st October, so looks like the freebies will start to disappear shortly.
I have noticed that the onestopphoneshop deals have all disappeared within the last hour or so. Their cheapest deal was 12 month on Dolphin 25 at £360 (which is the one bigshape got) but now the same deal is £459 - a £99 increase since 8pm tonight.
The orange deal suits me, as i dont need much mobile data as i have wifi at home and work, and my home broadband is up for renewal anyway, so I have effectively got a FREE M3100 for £26 per month, but saved £17 by switching my broadband deal - so an M3100 for £9 per month including 500 texts and 500 minutes?
sounds unbeatable to me!
just to re-iterate though, :!:
The T-mobile deals on www.cheapest4mobiles.co.uk are actually direct from T-mobile themselves, - It is quite correct that the best discounts at the moment are direct from T-Mobile, thats why they are listed as such on the website.
The website simply runs a search over all available deals from a selection of retailers (one of which being T-mobile) and shows the best deal it can find. It also does Carphonewarehouse, onestopphoneshop, Orange, O2 and many more.
Am I the only person who thinks that rival companies should consider adopting T-mobile's simple 'credit' principle instead of drowning consumers in 'freebies' (20 minutes of video calls for the first 35 days, 'mate rates' half price line rental* free Msn [till october])I think 3 are the worst for this, but all the mainstream companies revel in confusing the less-sharp amongst us with verbiage and tantalising 'extras', seemingly in the hope that we'll forget that their freebie often doesn't last forever.
Of course this tactic has been prevalent in consumer marketing for years - but I believe T-mobile will win through with their straightforward and fair price plans, and their data bundles - as we have ascertained in this forum - are streets ahead of the competition.
3 have just brought out a 3g datacard. I noticed it in Superdrug this afternoon. I spoke to the 'advisor' about it briefly and by the end of the conversation he had told me rather enthusiastically that he was going to take out a t-mobile web n walk datacard plan!
I considered many price plans, and been on many different networks. From my experience I have concluded that the decisive factor in my skyrocketing phone bills was simply apathy. We are all guilty of it, and phone companies rely on it to make the big bucks. How many times have you overshot your minutes allowance, or forgot you only had texts instead of minutes?
The Flext plan is incredibly reassuring in its simplicity, and really does adapt to my changing needs (some months i call a lot, others i text a lot)
Though Orange and O2 may potentially offer more minutes and texts as a whole, this clouds the fact that many consumers NEVER use all of both their minutes AND texts, unless they make a concerted effort to do so.
Adaptability, simplicity and value for money are I believe important to most consumers.
Certainly they are to me.
P.s. What is 'Orange World'? Is that an open 3g browsing experience, or another Vodafone Live! ?
Personally I didn't buy my Vario II so I could check train times and download Novelty ringtones.
*for the first 3 months.
Now, I have a question.
Will any of these places ship to a US address? I ask cause it would almost make sense to get the phone with the cheapest plan and pay the money every month for a year and then cancel. But I am not sure how the european providers are and how long are their contracts. I do have some friends in england I could ship the device if I needed too. but what is everyones thoughts on this?
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
All links to the MDA Vario II from your link, to the T-mobile site seem to be broken. In fact there is now no mention of that phone on their website. Anyone any ideas ???
looks like a problem with the T mobile site maybe they are doing some late night maintenance ? try again later methinks!
shadowman said:
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
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You usually have to be a UK resident for at least 5 years i think and have lived at the same address for at least 3 years to normally get credit, and even then if you have had no credit, like for example, a credit card, loan, mortgage etc, then you will have no 'credit rating' and will struggle to get any credit at all.
Hey there, I own the Touch HD on Orange, I really was finding the internet service through T-mobile and three great, they have good Fair usage policies.
I was told by the person who sold me my phone that I would be warned or have a flag applied to my account if i were to go over 500MB!
Not the case.. I've been hit with a huge bill, and I've argued with 3 customer representatives and unfortunately have not gotten anywhere. I've read a few people on forums who have not had this problem but have been warned and told the same story!!
I have the 500MB Add-on Internet (told it was a fair usage policy), but it turns out ive used about 700MB and been charged roughly £1.10 per extra MB which is shocking!!!
Any assistance would be much appreciated, Ive cancelled my direct debit in hopes to get this matter resolved, I couldn't believe it!
Thanks.
G.Matharu
Sounds grossly unfair, and you can cite examples of other users receiving different treatment to yourself. Ask them why you are being treated differently to other customers, and if you get nowhere ask to speak with a supervisor in their customer services team. Quite often the "first line" support you get follow a prescribed course of action and cannot operate on too much discretion.
Good luck.
Perhaps other users on Orange (or O2 for that matter, who also have a ridiculously small data cap) can post up their experience of exceeding their data ceiling, and we can keep a dossier of evidence on here? Just a thought.
I recently got my Touch HD and with my renewal i blagged the free unlimited internet (or 500mb as you say)
Before i took out the contract i asked what the fair use was, they said 500mb and she said, and i quote "You will have to be on all day every day to exceed it" so if this happens to me, which i expect it will, i shall be getting a copy of that conversation recording and see what their excuse is
I have exceeded the data limit on my plan with O2 (here in Germany) twice before - and both times they took the amount for the extra data off my bill in good will!
But I didn't exceed my plan as much as you did...
BTW: O2 has by far the best customer service have encountered so far! Atleast here in Germany...
That sounds horrible, I hope you manage to get that sorted out. I have never been with 3 but I know these operators are tricky characters.
I am on O2 £30pm with no data package, the O2 lady said on the phone that if I use my data connection then I will get charged for data upto £1 and that is it (fair usage policy applys) so if i reconnect within those 24hr of a give day then it wont cost me anymore than the £1 already, which if you did this everyday then it would cost about £35~.
This is why she said they recommend the 'unlimited' bolt on for £5.99, which is 500Mb per month but i didn't ask about if I went over that, I would hope the £1's worth of data deal would kick in but I'm betting the money grabbers will not honor that for all thier customers.
i have had this trouble but with pay as you go sim, i found out a few things that was using my credit.
the weather update, go into options and deselect them so that it doesnt download new weather data when not in active sync. just go into active sync n do it that way.
quickgps thingy, disable the updates as before active sync updates this everytime the phone is synched.
wap, when you close the internet, it leaves the connection open , well it does on occasion on mine. just go into the settings / communication in manilla and make sure data connection is off.
hope this helps. but i went through 10.00 within a few days without using the phone well to call anyway so hope this helps with others.
if thers anything i missed post it and a solution
Orange data rates are so uncompetitive it's unbelivable, I was on the phone to CS this evening about an unrelated matter but asked if there were any plans to change this, and the answer was a resounding no
I got my HD in from Orange in March on a 'Panther' plan whch came with the 500Mb package included, but they also said should I go over the limit the MAXIMUM they would charge would be £1.50 a day. While still seriously poor that would result in a charge of £46.50 in a 31 day month assuming that 500Mb+ was used on day one. It might be worth seeing if there is any mileage there, perhaps offer to change plan if they would consider bringing these outrageous charges into line with that plan?
I had a stock unlocked Kaiser and was with o2 on a 3Gb monthly package and was to impatient to wait until I had the money to buy a stock unlocked HD. I was in the Orange Shop with my wife upgrading her phone and I just couldn't stop myself, I asked if they had one in stock and they did. So that was that I had to have one................................. I wish I'd have waited
Anyway, Good Luck.
Thanks so much everyone for your input seriously!!
I'm going to see what I can do, I'l report back here, Unfortunately I really don't think they're going to listen, the last guy I spoke to, told me that I can't keep phoning up to keep speaking to different representatives. The way he said it, was just really rude.
I've been with T-mobile and Three's data tariffs, and they've both been great, Three does fail to connect sometimes, and T-mobile is sometimes slow, but Orange had none of these issues but clearly has a bigger one!
Thanks a lot again. I'll post soon, Bill is due 14th April.
Whilst I love Orange Service (coverage/signal are great for me), Orange Customer Service is absolutely useless to the degree of insanity.
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal". Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
They offered me a £35pm 18mo contract and Id have to pay £X for the handset whereas I picked up the Touch HD from Phones4U online for £30pm 18mo contract, free handset. Cost me £15 to unlock, £1 for a T-Mobile SIM, £5 to top up and 1 week to transfer my number from Orange to T-Mobile and back to Orange.
It does not surprise me that Orange have been flagged up here and I thank you for your post. Since receiving my Touch HD approximately 3 weeks ago, I have used £1.69 of data outside the Free Evenings/Weekends Orange World usage plan which is tacked onto your contract for free.
It also saddens me that Orange has probably the worst data rates of all of the providers. I would have switched if only I was able to get the HTC Touch HD on another network.
One piece of humour I found when talking to a guy from Phones4U in store is that both O2 and T-Mobile refused to stock the Touch HD because it failed to meet their quality standards, same with previous HTC models. The Phones4U stores refused to stock the Touch HD as the previous HTC's had too many problems. I have to say, I loved my LG Viewty when I got that 18 months ago but the Touch HD blows away anything I have used previous.
gmmatharu12 - I hope your issue is resolved and I will be keeping a close eye on this thread regarding the data situation with Orange. We can only hope they improve their customer service to meet the standard of network service tthey provide.
I had a similar problem with Orange, only I didnt have any data package to exceed. I didn't really even use it to any great ammount, browsing for football scores a few times in the month maybe.
Then I recieve a bill for £130, £70-odd pounds worth of data.
Naturally I queried it and I stopped my direct debit until they could explain it a bit more. At the time I had a SE K850i and I was supposed to have downloaded over 30MB of data in the six times I connected up over the course of the month.
Because they cannot log where you visited or what you downloaded there was no way of proving I had used that ammount (I assure you I couldn't have d/l that much just browsing a few times).
Anyway, the customer services chap explained that ALL Orange tarifs should have a policy where the MAXIMUM data charge one could acrue over the space of 24hrs is £1.47 and my account must have "slipped through the net". So I agreed to pay the maximum daily charge for the 6 occasions I did use the web, and they credited the rest.
Try to see if this is stated anywhere in their T&C's, you definately have a case.
Elcs said:
Orange Customer Service is absolutely useless to the degree of insanity.
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Amen Brother.
Elcs said:
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal".
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Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Elcs said:
Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
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Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
Nasher79 said:
Amen Brother.
Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
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Much the same story for me. I've been with Orange for about 14 years and where I cannot complain about the signal/call quality in that time I have noticed a complete disintegration of their customer services.
Same issues where I wanted the HD for free but they said I'd have to pay £179 - even though their own website was offering it for free (all be it on a 24 month contract which i didn't mind signing because like I say the signal/call quality where I am is excellent).
In my experience - Orange have always charged £1 per meg for internet access but one word of warning people - their inclusive 500Mb is only orange world pages - I was told that if you navigate away you will be told that the page is going to be charged for but I don't think that is the case - you seem to be told that "this page is free" and I assume that if you don't see that then you are charged. It's only my opinion, I have yet to confirm this from customer services but can't be bothered spending the 45 minutes you have to wait to actually get to speak to someone
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
Well I've very recently switched to Orange from T-Mobile, I wasn't having great signal coverage with T-Mobile and decided that I could switch to Orange for the HD.
When I brought the phone I queried the Data plans, I had seen a deal on the t'interweb and ws happy to sign up as long as I had similar flexibility with connection as I did with Web'n'Walk.
What I was sold was an 'unlimited' data plan.
2 days later I read online that there's a 500MB limit.
So I ring back and ask about this, as I wasn't told of the limit, I REALLY had to push to get a 'yes' response from them, that there was a 500MB limit.
I got a lot of 'You should be fine, its practically unlimited' and 'No-one really uses the full quota you'll be fine' and after I finally blew at them and basically said 'Look...you twats, yes or no 500MB limit or not?' then finally I got told yes.
So they do not clarify this data plan, over the phone, the description on the internet is not descriptive, you do not get warned about the upcoming 500MB boundary, sounds like an easy cash in for Orange.
Having read this thread, I will re-install my GPRS data counter that I used to have on my Kaiser, sounds like I'll need it.
I bet business users get treated a whole lot different.
i had the same problem with orange in m first month £60 pounds worth of data.
I argued with them and they said there was nothing they could do and billed me for the rest of the contract lenth!! £700 please.
so i Tried A orange pay as yo go sim card and for £10 a month(Dolphin Package) you get 300 hundred messeges and free access to facebook, Bebo and myspace a month but ive never got charged for going on the wap on my phone no matter what i access or i download!! BRILLIANT
And i get to keep this brilliant PHONE
Freypal said:
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
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I would have agreed with you up until recently. When it came to upgrading, they just werent interested in keeping my service, and actually got quite rude about it. Its pot luck whether you get a helpfull person answer your call or one of their not so helpfull staff, which to me seemed the majority towards the end.
Im pleased your content with their service. And im equally pleased I now have nothing to do with them.
Freypal said:
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
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I spoke to two people on their online customer services that suggested I would be able to secure the £30pm 24 mo contract for the HD which was an online exclusive.
The upgrades team, on my second attempt I got a helpful young gentleman who advised me that he could not offer that plan and the handset but he passed me through to retentions as he suggested they had access to better deals and as such should hook me up with something suitable.
Retentions were rather rude at which point I said that Orange Customer Services cant tell their "bum from their elbow" and asked for a definitive answer on my situation from a supervisor only to have no success.
I found it relatively easy to get my PAC off them and to transfer my number back in (even if customer services told me to ring 150 from my Orange phone and press option 1 option 1 for Transferring numbers)
Try the (very old) trick of speaking to the Executive Office. I don't know how - there's probably a number knocking around somewhere.
I check my usage online at the Orange site and would suggest others do the same.
For example:
data
250MB Internet Browsing megabytes remaining : 223.4153
Also, when you first get your phone, call them up and check with them what the package offers. Go through it word by word - and record the call (er, do stock ROMs include call recording software?) Failing that make notes of the deal, and the time of the call, so you can refer them back to it in a couple of months time.
TBH I'd do this with any operator, not just Orange.
It's probably not helpful to those of you on Orange contracts, but the O2 equivalent is actually effectively cap-less.
The 200MB only applies to PAYG, and when I phoned up to get the data bolt-on added to my account (contract through Mobiles.co.uk) I asked them about the data limit, their reply was basically along the lines of "there's no limit, as long as you don't take the piss". I use the mobile web on my HD very heavily, RSS feeds, mobile internet, weather updates, email, and I've never had any problems with the data.
I've never gone over my limit, but I was told by Orange customer service that due to the fact it's fair usage policy rather than a straight 500MB limit I'd have to use well over 1GB before they would start to charge me. I feel pretty cheated by them if that isn't the case, I guess I'm just lucky that I'm near Wi-Fi most of the time.
unless you've been living under a rock(or any such sayings), you either recieved 'the' text or read about it on the internet/heard from a friend etc.
http://forums.moneysavingexpert.com/showthread.html?t=1825687
basically from 14th september orange(uk) are putting up the minimum charge of the calls(calls to 08x numbers and all call once you've used up your inclusive minutes) from 5p to almost 15p not their per min charge as some people seem to getting it mixed up(i.e. if you call for 1 second, currently you get charged 5p but from 14th september it'll be almost 15p).
I got my text yesterday and cancelled mine in the last hour, asked to transfered to payg(should recieve the sim within 30days). going to sit back and see what comes out over the next few months before deciding what to do. I've had my touch hd since january, got 11months left(the 7th month started on 26th july) so saving me £330 on my contract(racoon 30, £25/month + £5/month 500mb web. had to pay ~£175 for the handset but got £130 credited to my account on my 1st bill so didn't have to pay any more for the 1st 4 bills).
as per the title how hany have recieved this text and cancelled? also anyone without the text manage to cancel? I know 1 person has on here as seen they put their touch hd for sale.
p.s. I've not seen another thread regarding this on here and search isn't finding any for me either.
I'm on a panther and I can either cancel or get double my entitlements - minutes, text and data and £10.00 off my bill
Got my phone in Dec however the PAYG route sounds good as there are no phones I'm interested in.
Nokia N97 seems ok but it would be for wife and not me. I like the HD.
They really have given a load of people a way out of long contracts.
I haven't got "the" text yet, but it wouldn't suprise me! I hate Orange with a passion.
To anyone considering going with Orange look around first, their customer service is absolutely awfull! Having said that they did help me out for a little while, but I had to fight tooth and nail just to get a decent service from them!
When my HTC Diamond was playing up I had several replacements (I personally think the phone is poorly designed) and finally when I asked for a different model replacement the only thing they would offer me was a purple Nokia! (Bearing in mind this was when the HTC Diamond first came out!). I had been with them for many years before this and it's always been the same, I'm still waiting a phone call from their customer service manager from January!!! I only stick with them for the promise of better service, but I think I will change soon.
But as was already mentioned you can get out of your contract with the change in the T's & C's.
Evening all,
I've got 2 months left on my orange contract and haven't got the text yet. I'm planning to switch to O2 so I imagine there should be no problems with getting my PAC code now instead of waiting the 2 months or buying out my contract?
Cheers
Well, I have about 12 months left on my contract and I am contemplating contacting Orange to do just this.
I received the text on the 21st and I have been feeling a bit uneasy about the changes in price. Haven't really had the chance to look into it yet.
Must say this could cost Orange a pretty penny.
BTW: Check out this page on the moeny saving link forum that was initially posted:
http://forums.moneysavingexpert.com/showthread.html?t=1825687&page=12
Check the bottom where it says:
Another trick being attempted by some customer service agents is to demand the return of the handset. However as terms and conditions
“14.1 your Device is not a part of your Contract - your Device and Accessories are acquired by you outside the terms of your Contract
Well I must have been living under a rock, because I knew nothing about this! But as long as it's only to 08xx numbers and if I go over my allowance, then it doesn't really bother me :/ am I right there?
But...do you reckon I could ring up and threaten them with cancelling my contract, and then get freebies or money off?
should have said that there is also a change in the data pricing as well, at the moment it's max £1.47 per day but from september it's flat rate of ~60p 25mb limit per day.
s.bounford if you read the site I linked to, the 1st post explains all the changes. but if you're happy with what you're on, don't go over your mins, call 08xx number etc then don't need to do anything.
Just got off the phone with Orange, the guy instantly said that I was well within my rights to cancel the contract and keep the phone!
However, they did offer me a fairly decent tarriff reduction when I mentioned this.
Ironic the first piece of good customer service comes when I'm telling them that I'm leaving!
joey7415963 said:
Just got off the phone with Orange, the guy instantly said that I was well within my rights to cancel the contract and keep the phone!
However, they did offer me a fairly decent tarriff reduction when I mentioned this.
Ironic the first piece of good customer service comes when I'm telling them that I'm leaving!
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what did they offer? I was thinking about asking if they could lower mine from £29.37/month(£30/month once the vat goes back up to 17.5%) to £15/month, but have read people saying they've been offered £10/month discount so doubt they'd done it (I'd have been asking for £15/month discount).
how do I turn the data off so that it doesn't connect through edge/3g/hdspa(or what ever it is)? as I'm going payg once I get the sim through, I don't want it to be eating up my credit(its £2 per day on payg). I've gone through settings and turned data off before but still find that it connects and use up data(I currently have the 500mb/month so it hasn't been a problem), I've read about this nodata cab from modco is that the best option(will I still be able to connect through wifi?)?
I use NoData and it works perfectly for me. It lists the three data connections (Orange Internet, Oange Wap and Orange MMS) and lets you toggle each one between enabled/disabled (I only have Orange MMS enabled). You can still use everything else, including WiFi, flawlessly
I had the txt but I deleted by accident but I'm still going to ring them up and cancel my phone. Opportunites like this don't happen often lol.
I don't understand, I've been an Orange customer now for just 10 years and 3 months ago when I upgraded, they gave me the Touch HD for free,
1200 mins
1200 sms
Unlimited Browsingthis
Free Home Broadband and lastly
Free 1g per month mobile dongle.
Total £24 per month 18 month contract.
Now I am yet to receive this text but somebody tell me, just where am I to get a better deal and keep my number?
fowler002 said:
what did they offer? I was thinking about asking if they could lower mine from £29.37/month(£30/month once the vat goes back up to 17.5%) to £15/month, but have read people saying they've been offered £10/month discount so doubt they'd done it (I'd have been asking for £15/month discount).
how do I turn the data off so that it doesn't connect through edge/3g/hdspa(or what ever it is)? as I'm going payg once I get the sim through, I don't want it to be eating up my credit(its £2 per day on payg). I've gone through settings and turned data off before but still find that it connects and use up data(I currently have the 500mb/month so it hasn't been a problem), I've read about this nodata cab from modco is that the best option(will I still be able to connect through wifi?)?
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They offered me £5 reduction on my contract with an extra 3 magic numbers and unlimited landline phonecalls. Considering I was only paying £25 a month for 600 minutes, 500 texts, unlimited data, magic numbers, etc, now its going down to £19.47 inc VAT I think I might be tempted to stay!
Also offered me an instant upgrade to the HTC 3G for free aswell.
As far as the no data thing goes I'm not too sure as similarly with the unlimited data, I've had no need.
However, the latest ROM from Dutty has a disable 3G mode which may or may not help.
Sorry I couldn't be any more help.
Hi I was on Panther , i have been playing email pingpong between HTC and orange , my bog std blackstone has some glitches, i tried to install the new firware from HTC but because orange had put on their own firware it would not happen.. this was the opportunity i needed... the woman on the phone got really stroppy with me but having argued the toss with her for 10 mins, i got through to cancellations, i was told my contract would end tommorow, i asked for a PAC code, and was then told my contract would terminate when the PAC code was used...
I have since found out i can get 30% off all o2 contracts through work... happy days
Hi
I got the TEXT a couple of weeks ago and had completely forgotten about it untill this thread popped up..... Thanks
I phoned them today and went through to disconnections and the person - who was very knowledgable tried to offer me some goodies to stay but I have just about had enough of the poor coverage in my area that I declined..So I am leaving orange in the morning - joined now with Vodafone on PAYG and for the 1st time in 6mths am ableto actually make a call from my sofa!!!!!! no more trips to the bottem of the garden in the rain for me!!
And I reckon I've saved in excess of £200 in the process....
Thanks for the thread....
jpw
Just waiting for the text for me, so I can get out of my 18 month contract.
Got about 8 months left.
Then I'm off to an O2 simplicity tariff on rolling 30 days notice till I see something else that intrigues me.
Do you guys know from which date the contracts are effected by the price increases, I signed up 7th July 09, am I effected and will I be able to terminate the contract? The reception is soooo poor down my road.
Surely orange would make sure all new contracts signed within the last few months abide with their price increases.
I can remember getting this txt and ignoring it, but it feels like longer than 1 month ago.
Does anyone know when they started sending them out?
Thanks
Hi,
I'm only half way through my contact, I received the text just over a week ago. Should I be able to cancel my contract?
I'm one of the many waiting for the Leo. It's popped up on a couple of sites already with networks and tariffs attached to buy now with Nov 11th despatch.
I'm on O2 but there's a lot of speculation about them raking the price of the tarrifs up. I would like to stick with them because they are reliable in terms of reception.
So lets cut to the chase:
T-Mobile are offering it on 18 month with 700 mins talk time, unlimited texts and internet for £35. Oh and the device is free!
Vodaphone are doing a similar package but for 24 months.
What is reception like for these two in comparison to O2? Or should I just be patient to see what they offer?
For signal reception, that's entirely down to your location.
My expectation is that the device will be free on a £45/month contract for 24 months.
Maybe £50 for £35/month over 24 months.
Maybe £97 for £35/month over 18 months.
That is my prediction, not a statement of fact.
This is what I was thinking. A bloody rip-off compared to other networks IMO. T-mobile wasn't very good reception wise but as we all know, they are set to merge with Orange. I presume this means better reception for all?
As an existing O2 customer they should price-match tariffs, surely they won't want to start losing a customers too?
Mobile Phones Direct http://www.mobilephonesdirect.co.uk is offering it for free on T-Mobile for £34.26 a month / 18 months / 700 minutes / unlimited texts & Web 'n' Walk / 3 months free insurance. It's the best deal I've seen on the web. Be patient! Wait until just before Xmas (I have to anyway) when the price war starts and you'll get a good deal...
aiwama said:
Mobile Phones Direct http://www.mobilephonesdirect.co.uk is offering it for free on T-Mobile for £34.26 a month / 18 months / 700 minutes / unlimited texts & Web 'n' Walk / 3 months free insurance. It's the best deal I've seen on the web. Be patient! Wait until just before Xmas (I have to anyway) when the price war starts and you'll get a good deal...
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That's the one I put in my first post Thanks though I'll try patience
Does anybody know whether T-Mobile are going to muck up the HD2 with its own (horrible) widgets or leave it well alone and original? Is the mobile going to be MDA'd or going to stay HTC'd? I KNOW this website is precisely to "sort out" any dislikes, BUT I would personally prefer that T-Mobile offers an HTC instead of an MDA.
Mobile phones direct sell their phones unlocked, so there wont be any T mobile branding at all.
Mobile phones direct have awesome deals, but their customer service is less than ideal. Expect your order to be canceled from them for minor issues that wouldn't take more than a phone call to resolve. Their automated notifications were innacurate (they blame the carrier for anything that might go wrong). I had to be very persistent when I ordered my TD2 a couple of months ago! The guys seemed to be on a race against the clock to hang up, and in not much mood to help.
Once my order went through (after four attempts I think), I had it next morning All in all, you need to be patient, but noone else can beat their price!
Mobile phones direct does look like the best deal out there at the moment, but if you use them remember to cancel the "free" insurance. 15-20 clicks and the sacrifice of a goat will reveal the extra small print of the extra charges that come "free".
But hey, once you have the phone, you never have to deal with them again, which is good.
pangel83 said:
Mobile phones direct have awesome deals, but their customer service is less than ideal. Expect your order to be canceled from them for minor issues that wouldn't take more than a phone call to resolve. Their automated notifications were innacurate (they blame the carrier for anything that might go wrong). I had to be very persistent when I ordered my TD2 a couple of months ago! The guys seemed to be on a race against the clock to hang up, and in not much mood to help.
Once my order went through (after four attempts I think), I had it next morning All in all, you need to be patient, but noone else can beat their price!
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Just a quick question about Mobile Phones Direct. Once I order my phone, I'm assuming my contract is then with Vodafone (who I will be getting my HD2 with hopefully) and I can phone Vodafone to increase and decrease my contract and change texts etc yes?
Just want to make sure, before I go placing an order with them.
http://www.mobiles.co.uk/o2-htc-touch-hd2.html
O2, £25 per month for 24 months with 600 min unlitmed Text and £99.00 for phone, or same for £39 at £35.00 per month.
mec1234 said:
http://www.mobiles.co.uk/o2-htc-touch-hd2.html
O2, £25 per month for 24 months with 600 min unlitmed Text and £99.00 for phone, or same for £39 at £35.00 per month.
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What sane person would buy into a 24 month contract?!
vinokirk said:
What sane person would buy into a 24 month contract?!
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That's a 24 month pay-per-MB contract on a data-centric phone, too.
To be fair, 24 month contracts as absurd as they are, are probably ok for casual phone users. For enthusiasts (which presmably 90% of the people on a site such as this are), that last 12 months is going to make you feel like you're handcuffed to a piece of junk when next year's devices come around.
I'm even wary of 18 month contracts!
vinokirk said:
What sane person would buy into a 24 month contract?!
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Someone who is planning to sell his phone in 3 months, use the money to buy another one SIM-free, and then use the new phone with his contract SIM card, repeating as necessary until the term of the contract is up. Doing it this way means you can upgrade whenever you like, and you don't have to pay the full SIM-free cost of the first phone up-front; you pay it off over 2 years instead.
It can work out quite cheap. You can get a TP2 from Vodafone on a £30-a-month contract with no charge at all for the first three months. A comparable SIM-only contract would probably cost £20 a month, which means you effectively get a TP2 for a total payment of just £150, paid off at £10 a month, with 2 years' interest-free credit.
The only problem is if you think you might want to change carriers within the 24-month period; that's a real pain.
mr_Ray said:
That's a 24 month pay-per-MB contract on a data-centric phone, too.
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It £6.50 for the unlimted Data bolt on.
mec1234 said:
It £6.50 for the unlimted Data bolt on.
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So an extra £156 on top of a 24 month contract, makes it less attractive.