Lotus Notes syncing with WM5 - JASJAR, XDA Exec, MDA Pro General

Hello:
I am looking for any opinions/experience with software to sync Lotus Notes with a JASJAR.
Any experience with software such as Easy Sync, Intellisync or others and their compatibility with WM5?
Thanks in advance.
Fernando

Try Cadenza mNotes from CommonTime (www.commontime.com).
I have been using it successfully with my XDAIIi. I don't have a Universal so cannot confirm that it will work but according to parts of their web site, the latest version supports WM5.

mNotes is a superstable notes sync-app, but so far doesn't work with WM5. It even wrecks the Database if you try. ... :-(

Thanks for the feedback jofeuerstein - that's a real shame. At least it makes my mind up not to get a Universal yet, because mNotes is a critical application for me.
Which version of mNotes did you try by the way? I found this article on the web which indicates version 4 should work with WM5: http://lotusadvisor.com/doc/16995
However the user guide for V4 at http://www.commontime.com/Downloads/Docs/mNotes PPC User Guide.pdf mentions nothing about supporting WM5.

Just found this other thread which mentions a beta for mNotes that supports WM5: http://forum.xda-developers.com/viewtopic.php?t=28913

What a disaster. The Article in "Lotus Advizor" is completeley wrong. I tried to get mNotes to work with the Universal ... no chance. I put in a support request to Commontime. No answer yet. Keep you posted.

Commontime + WM5
At the moment, Commontime mNotes doesn't work with WM5, but it will shortly.
About 2 weeks, I've been told (from a very reliable source)
The reason it won't work is because of the POOM changes in WM5. Commontime have had to re-write their client engine because of it apparently.

That's crazy.
Here's a second article that says mNotes 4.0 supports WM5.
http://www.mobile2day.de/news/news_details.html?nd_ref=4586
I can wait two weeks, no problem.
What makes me nuts is that I waste hours to get this thing to work because of false reports.
Pretty imperfect, this mobile computing business ....

Beta release this week
I spoke to a guy at commontime last week and they are to mail me a beta this wednesday 5 oct. It will be a further couple of weeks for the final release version.
hope that helps (and clearly I will come back to this group if anything materialises on wed - the guy sounded reliable and knowledgable so you never know)
J

I send in a request for clarification and possibly a beta version on Saturday. Here's the response from them today:
--------------
Hi .... ,
Thanks for the email. The current mNotes version does not support the
new Windows Mobile 2005 devices, but a compatible mNotes release is
scheduled to be out within the month of October. I have added you to the
list of customers to be notified once this release becomes available.
We are hopping to have the provisional release version in QA testing by the
end of this week, and progress quickly from there on.
Regards,
Alex Wymer
CommonTime technical support
----------------
Look's like we're out of luck for now, but will get some help soon. I'm curious who will be faster: Commontime or Extended Systems ;-)

Mail from Today:
Dear Customer
Thank you for showing interest in mNotes for the new PPC devices running on
the Windows Mobile 5.0 operating system.
Unfortunately we have had to slightly delay the beta release due mainly to
the instability of the device we are testing on at the moment (JasJar). We
have come across some device issues which affect the mNotes performance and
thus want to wait until we get a device we can have more reliable test
results on. Our original target of releasing the beta within this month is
still valid, and we are doing our very best to release it as soon as
possible.
We are in the process of acquiring other WM 5.0 devices and we will keep
you posted on the progress - again, thank you for your patience and
cooperation.
If you have any questions, please do not hesitate to contact us.
Best regards
Rita Rosenback
CommonTime Support

Hi,
Any news on the patch/update for mNotes? I read there seems to be a beta version. Does anyone know where I can get it?
My jasjar is useless without syncing with Lotus Notes....

Hi guys:
I found a work around to this that is satisfactory. There is a MS Outlook plug-in that allows you to receive/send your Lotus Notes email directly into/from Outlook. Then you can sync your email as you always do with Outlook.
You can download the free plug-in from:
http://www.microsoft.com/downloads/...59-5f17-4e52-8980-c4f0dfa92d65&DisplayLang=en
Follow the instructions and it works beautifully.
I hope this helps,
Fernando

I have tried the Outlook-Connector with a Notes-Mail/Contacts file of about 1 GB. The connector has no way to limit the amount of data copied into Outlook, so it copied 5000 calendar entries, todos and a all e-Mail data. Then about three thousand reminders popped up on my desktop (and later on my mobile). After closing them all, they popped up again, and again. Many serial appointments vanished too. Couldn't get it to stop. Decided to uninstall afterwards. Lost many hours ... not funny

orinoco said:
Hi guys:
I found a work around to this that is satisfactory. There is a MS Outlook plug-in that allows you to receive/send your Lotus Notes email directly into/from Outlook. Then you can sync your email as you always do with Outlook.
You can download the free plug-in from:
http://www.microsoft.com/downloads/...59-5f17-4e52-8980-c4f0dfa92d65&DisplayLang=en
Follow the instructions and it works beautifully.
I hope this helps,
Fernando
Click to expand...
Click to collapse
I have been using this method since the WM5.0 for BA was released. I would recommend opening outlook every once in a while to make sure that everything connects and is synced between Lotus-Outlook-AS-PDA..... man my company needs to hurry up and get the new version of Extended Systems OneBridge

Any News??
Any News for mNotes and WM 5?
jofeuerstein said:
Mail from Today:
Dear Customer
Thank you for showing interest in mNotes for the new PPC devices running on
the Windows Mobile 5.0 operating system.
Unfortunately we have had to slightly delay the beta release due mainly to
the instability of the device we are testing on at the moment (JasJar). We
have come across some device issues which affect the mNotes performance and
thus want to wait until we get a device we can have more reliable test
results on. Our original target of releasing the beta within this month is
still valid, and we are doing our very best to release it as soon as
possible.
We are in the process of acquiring other WM 5.0 devices and we will keep
you posted on the progress - again, thank you for your patience and
cooperation.
If you have any questions, please do not hesitate to contact us.
Best regards
Rita Rosenback
CommonTime Support
Click to expand...
Click to collapse

No, nothing, but extended systems is coming out with their sync sw on monday, they say on their webste.

Commontime says Wednesday 2 November
I just spoke with Commontime support and was told they are 99% certain that a WM5 compatible version will be released by 2nd November. Instead of making a beta available immediately, they will do a few more days testing and release a final.

It's November 2nd...
... did the 1% prevail? Anxiously awaiting the mNotes upgrade for WM5... any news?

Now it's the 3rd! WTF! I am regretting getting this jasjar becauase of commontime. If I knew mnotes didn't work I would have waited and got an XDA Exec.

Related

Calendar organization in 4.00.10 different from PPC2002?

I noticed that I cannot sync my calendar completely anymore. I use ActiveSync 3.7+Lotus EasySync Pro 4.1 ENG for this. After the upgrade to 4.00.10 I can still sync contacts and recurring things like birthdays, but no appointments/meetings. The fieldmapping in EasySync Pro looks the same as before in PPC2002, there must be a difference somehow in 4.00.10.
Does anyone know where the difference comes from?
4.00.10 is based on wm2003. so of course there are alot of changes internally. is Easysync pro 4.1 compatable with wm2003? check with the manufacturer to make sure that it is.
The IBM Lotus website says nothing but CE+ PPC+PPC2002, but it is the same text there since may 2002. They do not actively support it.
There is no helpdesk etc. Which I do not like since I paid $70 for this tool.
I need to find a workaround either in EasySync Pro or in WM2003 - so far could not find any. Anyone?
Tried everything to get easysick toork, with no joy. IBM support is a joke. :evil:
I switched to mNotes from Cadenza available at commontime.com it works great!
Wish I'd known about it before I shelled out for easysick :?
tx for the tip. I noticed I can get EasySync Pro to work with WM2003 when I sync less than 500 items in my calendar (bye, bye 5 year history). Anyway, I'll check Cadenza
@all:
i have xtndconnect 4.7 here. i can sync adress book, calendar and notes. but syncing EMAIL with lotus notes is a real mess.
all my inbox mails go crippled to "draft". so it's useless.
any comments?
regards ize|man
xtndconnect is the same as EasySync. I think lotus have licensed it some how. As I said in my previous post, it sucks at the best of times and is nearly as useless under wm2003 as lotus support for it.
Try cadenza's mNotes you will not regret it. I think they have a free trial at commontime.com
PS I do not work for Cadenza :!:
I do. The company is CommonTime, not Cadenza - Cadenza *was* the name of the product, but now we have mNotes and mForms. Soon we'll be releasing mControl, mSecure OTA and mSecure PDA - and a new website which I'm doing parts of. The new Evaluation system does not require you to enter any details on the website until you come for support or if you like it enough to buy it

BlackBerry Connect Will Not Install on Vodafone UK V1605

Followed the wiki instructions, but despite being sourced from Vodafone (Germany) for the VPA III, the software refuses to install on my V1605. The error message (translated from German) states System Software Found, the installation is not authorised.
Has anyone with a V1605 succeeded in installing BB Connect? Is this a possible clash with the Vodafone customisations or is it more likely a WM5 issue? Any suggestions gratefully received.
many thanks!
Jonathan
There is another BlackBerry connect client on the FTP, uploaded by Ice Blade and some discussion around it here.
ftp://xda:[email protected]/Hermes/Tools_and_Programs/BlackBerry_Connect/
I've just updated the wiki with this info, but I haven't tried it and Ice Blade didn't reply to my question. If you try it and know the diference between the two BBConnect clients available, please update de wiki and point it out. Thanks.
Thanks! This works a treat. I will take a look at the wiki and see if there is anything substantive I can add.
Jonathan
wiki has been updated. Works well. I am not watching this thread so if anyone would like assistance please PM me.
blackberry connect and Lotus Notes
Hi JBN - do you know if this works with Lotus Notes and handles calender and tasks along with mail - I'd love to finally junk the blackberry and just have Hermes
ramblings
I'm afraid that I have no experience with Lotus Notes at this level. I would note however that the BlackBerry Enterprise can indeed work with Lotus Notes.
For what it's worth, my BES Administrator tells me that the same level of security functionality exists for BlackBerry Connect as for a regular BB. This makes it an interesting proposition although more difficult to support in terms of the platform compared with BlackBerry. We are slowly looking at Microsoft Push E-mail instead.
Despite the BB-like experience, including the scroll wheel, after a couple of days I have gone back to my old BB. The reason being that I am unsure about battery life and platform stability. It is OK for me as an IT professional but not something that I feel comfortable deploying to our users yet. However, I am childishly excited at having a means to get BB service in Japan!
Blackberry Connect and Calendar
coe62 said:
Hi JBN - do you know if this works with Lotus Notes and handles calender and tasks along with mail - I'd love to finally junk the blackberry and just have Hermes
Click to expand...
Click to collapse
I have been running Blackberry Connect for a while now on both my HTC Universal and on a TyTn (not at the same time). Whilst email works really well (using the vodafone Germany client), calendar is a different story.
Our Blackberry environment is Lotus Dominos (BES 4.0) and Calendar wireless sync has been a disaster.
Initially, the bulk calendar upload seems to have real trouble with "All Day Events" and canot represent them properly. However, once installed, everything seems to run really well. Two way sync back to teh Lotus Notes Calendar works, meetings invites in email can now be "accepted" or "declined". So far, so good....
However, when you reset the device, the whole device locks up and needs teh SIM taking out, BB Connect removing and start again!! Also, when you do this, random calendr events dissapear from your Notes calendar and meeting "declines" are often sent to the chair of the meeting!
Not good.
Hopefully BB Connect V4 will solve some of this....

Fed up, need working push email.

I'm fed up! I need a reliable push email service that works all the time, every time. I don't have the luxury of an Exchange Server, I did not get Live Mobile with my AT&T WM6 upgrade, nor can I get it to install after the fact.
Emoze only pushes on occassion, Seven pushes fine, but I can't reply to or send a new message.
What's next? I'll happily pay for good service. Any suggestions?
Thanx,
Woe
Maybe use a ROM with WLM etc already built in... then use hotmail or something...
I feel your pain. I'm the same way. I was just looking up solutions and wondering if emoze got any better since all the bad reviews.
I'm seriously considering the move to the BB Bold next month. The battery life on my hermes sucks with the push solutions. I just can't find any thing works nicely.
Fed up... cont.
CRCinAU said:
Maybe use a ROM with WLM etc already built in... then use hotmail or something...
Click to expand...
Click to collapse
Perhaps you could recommend something, and point me in the right direction?
My experience with WM6 ROMS here at XDA is that they're all in a .rar format, and I've never been able to extract anything installable.
Your help would be most welcome.
Thanx,
Woe
Response from emoze
Hello all,
There are many builds of Windows Mobile out there, many of which are not endorsed or supported by the device vendors and/or providers.
Please understand that we cannot provide support for operating systems that are not officially approved and tested for specific hardware.
To summarise matters - If your WM ROM is from your provider/device vendor, emoze will work without a problem, and we can provide full support for it.
To contact our support team, please email us at support (at) emoze (dot) com
Gilirock.

WM 6.1 Sprint Mogul ROM killed exchange ActiveSync

(Appologize made new thread ... new to forum) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new ROM (sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load. I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seems to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early ROM WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for something that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Sprint Touch WM6.1 Killed Exchange mail, Calendar; Skype not working
I upgraded my Sprint Touch to HTC official WM6.1 last week, it went smoothly and I liked the GPS and Rev. A speed!! However, it also killed the working Exchange sync with my company server, which was working on 6.0 ROM. I troubleshot with our IT with a Mogul and with his account on the Touch and finally narrowed down to the culprit--6.1 ROM on Touch (6.1 Mogul ROM has no problem). Another thing that is not working is the Skype, even with the 2.2.0.45 which Skype claims working with WM6.1--no sound after the first ring, even the Skype test call. Can someone share their experiences on Touch or any tips to get these two to work on the 6.1 ROM-- I do not want to give up GPS and Rev.A. Thanks.
Mogul clarification
Thanks for the feedback .... I think I was not as clear as I should have been
On my mogul, I can get the activesync/ exchange to work for email only. If I check cal, tasks, or contacts.... and If under acticesync / menu / options ... I check cal, tasks,or contacts ... and try again I get the infamous 0x8503001C support code.
Reading MS blog someone indicated that WM6.1 is very picky? ... and to try deleting cal with data etc. I limited my cal to the basics still no luck. Deleted all tasks and contacts except one each ... still no luck.
I think my first post was a little confusing in this regard.... (clarifiation) ....I can sync the email with exchange but as soon as I check other options ... or those options by themselves ...0x8503001C.
Thanks,
Scurfer
ive never had a problem with syncing everything on exchange with 6.1, im using DCDs roms, theres plenty of info here on how to use custom roms, so look around
A properly configured exchange server will have no problems syncing with the new rom... i do it all the time..
I would recomend working with your it staff rather than sprint or htc because the problem is most likely with the exchanfe server..
If you want to test it to make sure. I would recommend getting a free account at mail2web.com... they offer free exchange service and if it works with them you have something to show your exchange adim...
Well, ...I appreciate the confidence in the MS sprint WM6.1 ROM however,
... as well as the advice about our IT. The simple fact is we have thousands of employees and the exchange server is not restricted to an employee with the appropriate access rights however, it is unsupported, unless you are a very high level person within the company so while us peeons (pissed on) can have access ... if we have proplems we are on our own....
The simple fact is it (all) worked untill the 6.1 upgrade to my Mogul two weeks ago. There are probaly 50 Moguls with VP/Dirs. I imagine that they were all purchased with 6.0 ... they have no camera I'll never know for sure. Mine may start working properly the day IT has a problem with higher level employees devices. In this age of cost cutting IT assistance ... I am far down the food chain. I may be mistaken about this forum ... I really thought I might get some help here ... so far nothing ...
About the cooked ROMs I have considered but I find Imyself caught in some of the lingo and cautions through 2years of posts as an example:
o My ROm is 3.56.651, there have been posts indicating that you should not try to drop lower that 3.35 ??? I had found a ROM that is suppose to be an official ROM .....RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4350H_SPCS_A
o THere was another post that gave about 30 steps usung special unlock an relock instructions as wel as reg editing and subsequently, several post about bricked phones.
So does anyone know if the referenced 3.35.651.2 is the ROm upgrade before mine. I may become more adventurous as time goes on ... but I'm just trying to get back to the ROm that I had three weeks ago that worked so well with exchange and active sync.
o Does anyone have any clear instructions that would enable me to get back ... I'm on the go so much at work that the push email was a huge benefit ...also being on the run and knowing when a meeting got tossed in my lap helps me schedule my time, updating tasks was great, contacts. That is all gone.
o Does'nt anyone find it strange that this all happen with 6.1 and no other changes?
o This is also not an issue of settings for the server I can still hit it ... I just only can sink my email and once again , not cal,cont,or tasks.
o Doesn't anyone fnd it strange that I can access my email and sync but cal, contacts & tasks do not.
o I can appreeciate that there are a large number of people that are just fascinated by more and more technology ... but all I wanted is my outlook completely back... THe attraction of technology got me in this mess because the Sprint TV like a great addition
Trying to "GO BACK"
As posted yesterday there are several confusing aspects for me involved in going back to a previous ROM .... based on the posts through the last 2 years in this forum
1. Is the ROM I posted above (previous post) the last official ROM before the infamous 7/21/08 post by HTC that gave the speed increase and Sprint TV? If not what is it and where can I get a copy?
2. Is the Titan ROM update utiity,relocker and unlocker posted in XDA wiki the latest if not what is?
3. In previous posts there are at least four ID/PINs that you should capture from your phone in case you get in trouble. How to get these?
4. What is a good utility I.e. Reg editor to use? Will this give me the above ID/PINs? I do not mind spending the money if it gets me out of this mess
5. Another post indicates that you should first unlock ... uninstall the previous ROM? (maybe I'm misunderstanding) then install an appropriate radio by itself then stop the sprint autoupdate before go forward ... relock soft reset, unlock then install the desired official ROM update stop the auto update, then relock. The inferernce is that subsequent future ROM updates will be OK true?
6. If the phone is left in an unlocked state then you try an official additional update does that cause an issue? I have heard that this does ... reading other forums.
7. So is anybody in this forum experienced enough to answer these questions without quessing or shooting from the hip? I'm sure that I am not the only one that would find these answers invaluable.
Assuming there is someon in XDA like that, .... I would greatly appreciate your assistance.
Thanks,
Scurfer
I have a 6.1 Mogul with the newest stock rom and have no problems at all with EAS and sync of email/contacts/calendar. Worked great before the rom update too. Unless you setup activesync on the mogul to only grab email, I can't guess what changed for you.
Active sync/exchange server
Well, I'm starting to believe that you are correct & no, I did not only request email (though I realy do thank you for making the suggestion...). After a lot of checking I believe that this is related to SSL and certificate chains. Because tasks, calendar, and contacts are closely tied to GAL (global address list) and email in some cases will work without it. I.E. if the SSL certificates are only partially recognized, this can apparently happen. The reason they can be only partially recognized is if there is an intermediate SSL certificate. I do believe that WM 6.1 is, as I said before, more Picky...
An intermediate certificate creates a SSL certificate chain that has to be honored. So far I have found that the only practical way to handle this is through XML and a _setup XML file. This in turn has to be put into a CAB and later installed in the CE registry. I have spent many hours trying to understand these processes and get the proper programs. Some from Microsoft for identifying the chain, others for making CABs, being able to view and chage corectly XML and appropriate tools.
Because this operation changes the registry and if not done correctly, it can turn the phone into a brick, I also needed a program that can make a restore. The new SKtools can do this it is a great program with many optimizing features; I highly recommend it after trying several others in the last 2 weeks. The best $20 I have spent in a long time... too bad it will not make CABs.
So finally, I'm able to make the XML file, just got to the point where I understand the CABs, have a way to restore the registry and about to give this a try.
I appreciate your feedback but I am disappointed that there seems to be so few people, other than yourself, in this forum that are willing to dig a little deeper and help some one out. While it is true that it is likely that WM6.1 is just fine (probably more picky), I have had to run through this completely on my own ....
I still have the questions I asked about what was the previous ROM and programs that can unlock/relock, the impact of locked and unlock status on adding a new programs ... earlier in this post ... still unanswered ... Maybe everyone that really knows about phones went to another forum???
I'm close to getting this and I'll post the solution ... and programs required, however, I would really like to get my other questions answered and some feedback from a senior / expert member.
Thanks,
Scurfer
Scurfer,
I'm a network admin for a rather large organization and when issues like these arise with our PDA's/Pocket PC's I usually have the user use their PC to access our Outlook Web Access so they can install and save the certificate on their PC.
Then once they have a copy of the cert, export it to a file (if necessary), copy it over to their PDA/Pocket PC and install/import the cert on the device through the cert program within the device. This has solved almost all of our syncing issues in the past.
I too have a Sprint Mogul 6800 with the newest rom (I wanted Sprint TV and faster speeds too) and following my instructions above has allowed me to sync with our Exchange 2007 server and receive all email/contacts/tasks/etc. I was browsing these forums actually looking for a fix to my HTC home plugin issue which I finally found...thankyou forums....so I figured I'd give you my 2 cents.
Sprint WM6.1 Rom Activesync Exchange Server
Thank you for your feedback. I had tried something similar using the WM forum SSL XML chain saver. I noticed an improvement when using the XML but not completely resolved... I could only hit & sync email. I could at that time hit the OWA directly with my PDA which I could not do before ... so you may be on the right track.
I noticed that we have many more certifiates than the two that the chain saver grabbed. It is possible that installing all of these intermediate certs and related Roots may do the trick, .... However ...
A recent update from me is that I was getting so close to my 30 days with Sprint that I had to push for and got a new phone from the repair center. This phone is at the WM6.0 level and I immediately hit the server downloading email, calendar, contacts but could not sync tasks.
Our company has thousands of employees and they are very slow to upgrade anything ... when I checked we are using 2003sp2++ (holdctrl&rightclick outlook icon).
I believe it is true that wm6.1 works well with 2007 exchange. I do not think it works well with 2003sp2++ here's hoping our poorly manned IT group gets it together at some point and nstalls 2007. It took them many years to change Access over.
So I'm going to close this thread as resolved (and open one to try and get this task issue resolved on 6.0). Contacts and tasks share the same categories in WM and theoretically in exchange / outlook. However, for some reason I cannot remove categories in WM6.0. My thought is that if I have a small number of items that cover the total range of my three catagories ... in both WM & Exch ...may be it will start to sync tasks .... but it did not ... any tips would be appreciated
Once again we are not prohibited from the access ...it is just not supported.
Thanks again to the people that were not so quick to assume that there is no problem .... the Sprint techs now have many, many complaints. About 6.1
Finally though there is that wild card ... what is Sprint adding / removing as an example … they pulled out the folder manager inWM6.1 it is necessary to edit the registry to add it back in (check the web for how to). what else got changed? Looking on the web there are many more Sprint customers with the issue....
Resolved WM 6.1 Sprint, HTC ROM killed Activesync & Exchange
Thanks, I'd like to provide an update... Thanks for the cert info but this last week I was able to get a phone from Sprint with a 6.0 ROM. Well Guess what ... exchange worked perfectly no importing of certs required ... just my base server information. This brought me back to where I was four weeks ago. Unfortunately, I have had to go through several of 6.0 reman phones because of poor repair by whoever Sprint has outsourced that task to, unstable operation, stuck buttons, keyboard that does not work (I'm imagining a cage full of monkeys doing the repairs). You would think that they would ensure that these phones, which are going to already potentially dissatisfied customers, would be given a good look over.
I hear Sprint is strapped for cash but this seems the wrong place to cut cost. The adage in business is that one dissatisfied person tells 4. Satisfied customers tell no one unless asked. Very satisfied people only tell 2. Therefore, dissatisfaction spreads at a rate of two to one. (this is often highly exaggerated by dissatisfied people) but two to one seems the actual case substantiated in business articles. Sprint has new people at the top ... maybe some of them have time to read the blogs, the old ones just wanted to play Monopoly. The moral is you do not have to piss off many people to lose market share.
The good news for Sprint is that, during my weeks of trials and tribulations, I have never met (I must have talked to 12 techs and supevisors) so many people that were honestly concerned and trying to help. So, I would lke to apologize for a comment I made earlier in this thread. There are actually a lot of caring techs there at Sprint
The bad news is that they do not seem to have a swat team that can stay ahead of these issues and communicate with their techs. Poor communication with their techs.... 12 techs and supervisors … twelve different stories.
But one tech supervisor and his manager went out of their way for me today … I heard today I may actually get a new 6.0 phone out of the box, so I’m going to fade away ... happily with my WM 6.0 phone. Because these two tried so hard for me … I’m back in the Sprint camp ... very satisfied with the effort these two made. That makes the difference … the people that try … I was a Verizon customer for many years (they are the kings of indifference), then T-mobile the last two … I could never get anyone at T-mobile to call back so, the people at Sprint seem to really care …. That works for me.
One final thing ... for anyone stuck in nearly the same spot. Initially, I was trying to also get Tasks synced. I finally found out that this is not supported for activesync 4.5 and exchange 2003 sp2 (not sure about 2007). Tasks will only sync with ativesync 4.5 and your desktop. A little know fact … sprint techs….or HTC techs or anybody else I talked to …did not know … dug it out of a WM blog the Windows Mobile team did not think this was a priority.
Really makes you think ... a lot of MS people just working on the desktop ...writing code ... out of touch with how business people work.
Once again thanks to everyone that tried to help
Scurfer
Any Have The Sprint Mogul 3.35 ROM?
I too loaded the new 3.35 ROM for the Sprint Mogul and I cannot access the internet using EVDO. I called HTC and they say that they do not have the old 3.35 ROM. If someone has this, could you please post it or e-mail it to me at [email protected].
Thanks
Updating with NEW ROMS
AKIran, My issue is likely different than yours. However, I may have info to help you. You mentioned that you cannot connect to the Internet. My issue was about Exchange Server. But if it is only cannot connect to the Internet and you put a new ROM in check this.
These may be named slightly different for your phone.
Open the settings icon, go to the connection tab, Then go to and open the phone Icon... Then, go to Services. Pick the Internet. There is a setting for ID passcode and domain. If these are blank then this is your problem.
This is because you do not need the internet to use your phone but you need the Sprint PCS service to contact the internet it is you ISP. A warrning that you cannot to Sprint PCS likely comes up when you try the Internet then times out.
This info gets wiped out when you phone has a hard reset or a new ROM Maybe because of Sprint or HTC not sure....
The Domain name is left blank, ID and passcode are unique to you ... and your account. ...
Call sprint technical support ask them for your unique ID and pass code it will likely be something like.
If the person does not know, suggest that you hear it is the same as the first part of your Sprint email address ... combined with your email passcode
"firstlastname###@Spprint.pcs.com"
so the ID for trhe Internet access is
"firstlastname###" all this with no spaces the ### is a number that is appended to your name by Sprint
and then a pass code
###### a combination of chars&numbs
and no domain name. Enter this info then restart your phone or however they tell you to do it.
If the person does not know, suggest that you hear it is the same as the first part of your Sprint email address ... combined with your email pascode
From their standpoint they do not care about the new ROM...
Sprint is going to discontinue email at the end of the year ... somethng about server space. But they are a litle trapped because of the above...
Keep in mind that you can only upgrade and cannot down grade without being quite a hack ... far beyond me .... hope this helps. Also if this does not do it you may have to have them unlock the phone and set up aditional info.
I tried very hard to get my old ROM from Sprint it is SOP for them & their dealrs to not keep old ROMs.
Scurfer

SMS and Exchange 2010

I've been using Exchange 2010 for a while now, all the way from beta, and one of the nicest things is it's 6.5 integration allowing you to send and view SMS's from the Outlook/OWA interfaces.
Problem is, it seems that HTC Messaging breaks this, I cant send any SMS's and they dont show up in the Outlook interfaces.
Anyone know how to get it working again? I know I can 'disable' HTC Messaging, and if needs must I'll do that, but it brings with it other issues if you do.
Anyone? there has to be a way?
Yes, yesterday I tried out to disable HTC-messaging, because SMS synching Exc2010 did not work.
And yes, after following all four steps, as described here, it did come back!
Downside so far is, you cannot write an SMS through the HTC-contact-app, so you'll have to use a different "new SMS" function, and you will not get threaded SMS view, just plain old classic view. But you still can view new SMSs in the HTC inbox of sense.
I can live with that
Yeah, that's what I used to do on the HD, however I've kinda got used to the new Messaging client on a device that can run it at least
I'll open a support case with HTC and see if they will acknowledge the problem, and see if they have an official fix. If not, it's the hassle of finding an ArcSoft that wont stuff things up as well, and back to TMail....
Just got this from HTC
At the moment this is not fully compatible. Please keep an eye on our website, I have noted the information on he new Exchange 2010 and we may indeed implement this in the future without having to hack the registry (please do not do this as it voids any Warranty and in some cases can brick the PDA). I cannot confirm if we will go ahead with this or not at the moment until I have more information.
Thank you.
the_ape said:
Just got this from HTC
At the moment this is not fully compatible. Please keep an eye on our website, I have noted the information on he new Exchange 2010 and we may indeed implement this in the future without having to hack the registry (please do not do this as it voids any Warranty and in some cases can brick the PDA). I cannot confirm if we will go ahead with this or not at the moment until I have more information.
Thank you.
Click to expand...
Click to collapse
I have to say a "fair play" to HTC re. this response - actually seems like someone who knows what they're talking about has looked at it (all be it probably briefly) which is a huge leap over the normal "have you tried resetting it sir?" response.
Obviously the ideal response would've been "yes we know, our guys are working on it as we speak, should be ready around Xmas time".. we can live and hope!
Probably wouldn't hurt for all of us interested in getting this working to drop them a line stating such and thus hopefully raising it up their priority list.. can someone please confirm an email address?
I've just used the standard HTC Support service through the website, I've posted a reply saying that it's a feature MS are Talking Up with the release of Exchange 2010 and WM6.5, as it is, and as it stands none of the HTC 6.5 phones will actualy work using the feature.
So let's hope...
I asked them to seriously look into it, as it's a Microsoft published feature that's being broken, and got this back seems someone at HTC (even if it is 1st line) has some common sense. Seems the Irish service center is a good one to target for problems
"Thank you for the feedback and suggestion Ashleigh, it would be a very good idea to include this feature in the future with new updates. I am going to see if this would be possible. I hope it is as I would use this as well."
the_ape said:
I asked them to seriously look into it, as it's a Microsoft published feature that's being broken, and got this back seems someone at HTC (even if it is 1st line) has some common sense. Seems the Irish service center is a good one to target for problems
"Thank you for the feedback and suggestion Ashleigh, it would be a very good idea to include this feature in the future with new updates. I am going to see if this would be possible. I hope it is as I would use this as well."
Click to expand...
Click to collapse
Once again, "fair play"
SimonW500 said:
Once again, "fair play"
Click to expand...
Click to collapse
Hey guys,
are there any news about this one?
AFAIK non of the avail updates fixes this.
Alf_R said:
Hey guys,
are there any news about this one?
AFAIK non of the avail updates fixes this.
Click to expand...
Click to collapse
Be nice to know if anyone has tried the new 1.66 firmware and tested Exchange. I am in Australia and as one carrier here is exclusive till end of March there will be no 1.66 for me for ages.
If it works. I will HSPL my device with the UK version but only if it fixes the issue. Then when warranty is needed I will tell them i had no choice as I wanted a default Windows Mobile feature back.
Unfortunately 1.66 doesn't fix this one
Just got my new SIM free HD2 and am having the same sort of problem when trying to Sync my texts via Exchange 2010.....have also contacted HTC support but guess I'll get the same answer i.e. we're looking into it.
Let's hope that enough people want to use the text sync feature and contact HTC so that they actualyl sort it.....ASAP?
Russell
I had consulted HTC a couple weeks back. Speaking to the service rep he mentioned that the developers didn't have access to an Exchange 2010 server. I found this rather odd.
Anyway as I run my OWN server I have offered to the service rep that they can have an account on my server if they wish to test with. He sounded very excited and I told him I would need time to setup an acount (and segregation from my clients). He even rang me back later that day to chase up the details. I had sent through all the info they need to for OWA and for Outlook via HTTP.
This was a couple weeks ago and early last week I received an email saying they are still working on the issue. So we will wait and see what happens.
Hey guys, any update on this?
This is a bit weird but... I have managed to get this to work fine, on 2 different ROM's so far (both Touch Pro 2's, one a T7373 and the other a T7378). To get it to work on my phone, I took my 3 SIM out, and put in an Optus SIM. On first sync, it worked. To get my mate's to work, we took his 3 SIM out, and put in an Exetel (uses Optus network) SIM. Same thing.
No idea how or why... but we all have SMS sync working properly now, can send and receive SMS via Outlook.
I've tried it yesterday and I've received a couple of SMS from the phone, but I can't send through Outlook, can send via Outlook OWA, but the messages never gets through and activesync on the phone takes 99% cpu and I have to reset the phone to get it to work again. It's frustrating.
You just send a message from Outlook and it goes to your phone via ActiveSync and sends correctly? Damn!
I've got a message from HTC support that it should work fine with the latest official ROM update, anybody can confirm?

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