Related
How can i solve this problem?
Regards
Stev
difficult to say.
Did you try a soft-reset?
did you try a hard reset?
When did it stop responding? after fall? after upgrade? after dropping it in the loo ?
do the buttons work?
Pls give more details
Dear,
As M4io said, it's difficult to say, did you uninstall any unofficial software such as BT Patch, etc? if so, only hard reset will do
HTH
Cheers,
I used to have this problem.
it due to Calligrapher 7.4
For me, to solve this problem by uninstall that software from activesync.
in my case ,touch screen doesn't work but hardware button still work.
you may try to uninstall the last software that may cause this problem via activesync.
I do soft-reset & hard-reset still not work. It stop when I get up morning. Last night no problem. When do hard-reset touch screen not response..but screen still work. All Button is Ok. I can't calibrate the screen when do hard reset.
Did you chack you Ext. ROM and \Windows\startup ?
about "TPdisable.exe"
you can try remove it from Ext.ROM and do hard reset again.
Hope you luck.
Have you got a screen protector fitted to the screen, this will sometimes stop screen taps registering if the edges are under the edge of the screen.
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
Hello
i've got en elf but it is stuck at the align screen.
i searched the forum for many day's and i found out that the digitizer probably is broken.
So i bought an new one an installed it with this manual
http://forum.xda-developers.com/showthread.php?t=407323
great manual by the way
I also installed a new housing
I installed one of the new roms
But it is still stuck on the align screen$
I have a constant loop
first middle cross, then the 4 corners and then back to the middle
i installed a program to override the align screen and then the i can use the phone but when i tap the touch screen it is not the place i tapped that opens because it is not aligned
What can i do because i am all out of answers
ps there is no warrenty anymore
Greetz Hatchy
it could be the touchscreen
LCD and touchscreen are not the same
some models heve them separated,some not
as i could see elf has
touchscreen pic1
LCD pic2
so try replacing the touchscreen they are few dollars on ebay
Or if you want, you can have somebody cook a ROM for you that bypasses the screen alignment part.
kareem9nba said:
Or if you want, you can have somebody cook a ROM for you that bypasses the screen alignment part.
Click to expand...
Click to collapse
i doubt it's the software,because he said he tried some roms
and bypassing screen align can make phone unuseable,so....
farukb said:
i doubt it's the software,because he said he tried some roms
and bypassing screen align can make phone unuseable,so....
Click to expand...
Click to collapse
Yea, but even though, he can still use the phone without the touch screen before he gets it replaced.
kareem9nba said:
Yea, but even though, he can still use the phone without the touch screen before he gets it replaced.
Click to expand...
Click to collapse
well if it was artemis...he could (arte has a mouse pointer)
but elf lacks the buttons,so using it without touch will be tricky
Hello
i replaced the touch screen because the old one had the same problems
but the new has the same problem
hatchy said:
Hello
i've got en elf but it is stuck at the align screen.
i searched the forum for many day's and i found out that the digitizer probably is broken.
So i bought an new one an installed it with this manual
http://forum.xda-developers.com/showthread.php?t=407323
great manual by the way
I also installed a new housing
I installed one of the new roms
But it is still stuck on the align screen$
I have a constant loop
first middle cross, then the 4 corners and then back to the middle
i installed a program to override the align screen and then the i can use the phone but when i tap the touch screen it is not the place i tapped that opens because it is not aligned
What can i do because i am all out of answers
ps there is no warrenty anymore
Greetz Hatchy
Click to expand...
Click to collapse
When your PPC is at the alignment part of the start up process simply plug it into your computer and let activesync run. You do not need to set up a partnership at this time to do this.
Explore your PPC and go to the windows folder and then to the startup folder and delete the welcome file in there.
Soft reset your PPC and you are good to go!
I had an IPAQ for years that had a bad spot in the middle of the screen and this is the only way I have found to bypass the alignment.
I am stuck on the align screen in a loop as well. What program did you write to skip the screen. I am not able to use the phone because of that. I am really terribly stuck. Please help. Thanks.
I hear placing a blank text file named "welcome" with the extension ".not" on the root of your SD card after hard resetting will bypass the Windows Mobile setup. And until you get your screen repaired (if ever) and if you have a working DPAD, then you can download a free, configurable mouse cursor here. Just go the the third post and click on the attachment I posted.
Dave
Well,
For what it's worth,
I found out on my brother's Qtek S200 that was also in a loop, that it automatically passed the align screen after some 15 times.
Later I found this in the registry:
HKLM\Hardware\Devicemap\Touch\MaxCallError(=16)
So I assume you can tick the align screen 16 times before it continues?
it works!!
I have a Sprint Touch [Vogue]. It has served me very well up until recently.
One day, I was using my phone normally when the battery died. No big deal right?
Well, I charge my phone and reboot it. For some reason, Windows is EXTREMELY slow and unresponsive. I figure that something vital had been corrupted by the battery's death, and that it was nothing that a hard reset couldn't fix.
I performed a hard reset.
I let the utilities for the first boot run to customize the phone. Everything seemed pretty much normal. I configured my settings, re-added my contacts, etc. Then I turned the screen off [with the power button].
I turn it back on later to do something. I touch the screen. It immediately and accurately detects the touch's location, but it continues detecting a touch. For 20-30 seconds, after the input has stopped.
It was strange, so I soft reset the device. It booted, with the same problem. So I performed another hard reset. I did some configuration [the response acting normal at this point], and then turned the screen off. Turning it back on brought the same problem back.
This problem still exists on my phone, even after numerous hard resets and even ROM flashes.
A better description of the problem: When the device is first turned back on [meaning brought out of standby], its touch response is messed up. It will immediately and accurately detect any touch input, but it will continue to detect the input for up to 30 seconds AFTER it has been released, as if you were holding it the whole time.
WHY is this???? My phone is almost unusable because of this!!!! I can still place/ receive calls, using the navigation buttons and the red and green buttons. But the touch response is screwed!
Can someone please shed some light on this problem I'm having?
Phone specs: Windows Mobile 6.1, HTC / Sprint customized. Minimal third party software is currently installed.
[I've already determined that third party software is not the problem, because i haven't installed any!]
Possible solution
Hi,
today I experienced something similar to your description - no touch response when I tried to pickup a call. The strange thing is that last night everything was working and no settings were modified nor programs were added/removed. The screen suddenly 'died'. At the moment I am using it through a program MyMobiler which brings the mobile display to the PC and I can use the mouse to control the phone (it is like VNC for the phone screen, the phone is connected with ActiveSync).
This is temporary solution untill I finish my backups of files, programs, settings. I didnot performed hard reset yet, hope this will solve my problem
In the following link there is a 'magical' solution - to remove the screen protector:
http://www.htcwiki.com/thread/1112981/LCD+or+Touch+screen+not+working
P.S. I had removed the screen protector and voilá - the screen is now touch responsive. The root cause of the problem obviously is the dust between the screen and the protector which results in constant screen pressing - and as a result no accepting my finger presses.
I hope this will work for you and others with similar problem.
I had a similar experience with an old Vogue.....In my case, there was no battery death precursor, but it just started acting up. Not too long thereafter, I noticed the screen/digitizer was forming what looked like an air bubble between the digitizer and the LCD on one place of the screen. The screen was becoming defective. I eventually had to buy another Vogue from a friend who didn't have a clue of the 6900's potential, and didn't want his anymore, so I got it cheap.
Sounds like your screen/digitizer may be on it's last leg.
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?